G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Haast River Motels and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Haast River Motels and Holiday Park
Valid Reviews
69 Valid Reviews
The Haast River Motels and Holiday Park experience has a total of 71 reviews. There are 69 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 69 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
13% |
| 9/10 | 16 |
|
23% |
| 8/10 | 19 |
|
28% |
| 7/10 | 11 |
|
16% |
| 6/10 | 6 |
|
9% |
| 5/10 | 4 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
3% |
76.23% Average
The raw data average (mean) for all the Haast River Motels and Holiday Park valid reviews is 76.23% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anne | 7/10 | 30 days | 95% |
| Fredrik | 8/10 | 30 days | 100% |
| Bea | 8/10 | 183 days | 98% |
| Kay | 10/10 | 305 days | 97% |
| Christopher Parker | 7/10 | 336 days | 89% |
| JEH | 10/10 | 336 days | 95% |
| Katrina | 10/10 | 396 days | 93% |
| Enrique | 9/10 | 457 days | 89% |
| Larissa | 10/10 | 457 days | 90% |
| Victoria | 7/10 | 488 days | 82% |
| Kelsie | 10/10 | 549 days | 85% |
| Kilee Leblanc | 9/10 | 671 days | 75% |
| Laz. | 8/10 | 671 days | 74% |
| Ju | 7/10 | 730 days | 66% |
| Gary | 9/10 | 730 days | 70% |
| Julia | 7/10 | 792 days | 61% |
| Shaun | 9/10 | 1036 days | 41% |
| Shaun | 9/10 | 1036 days | 41% |
| Lewis | 8/10 | 1036 days | 41% |
| Ingrid | 9/10 | 1310 days | 20% |
| Gary Clarkson | 8/10 | 1460 days | 13% |
| Sandy | 7/10 | 1675 days | 6% |
| Anneke | 7/10 | 1797 days | 5% |
| Kerry | 9/10 | 1797 days | 5% |
| Danke Lee | 5/10 | 1797 days | 4% |
| A&E | 10/10 | 1949 days | 5% |
| I. Ionescu | 9/10 | 2132 days | 4% |
| Lisanne | 8/10 | 2132 days | 4% |
| Mirandah | 10/10 | 2163 days | 4% |
| Marinette Kegels | 8/10 | 2191 days | 4% |
| Pim and Martine | 8/10 | 2222 days | 4% |
| Ruddah | 8/10 | 2222 days | 4% |
| Scooper | 7/10 | 2344 days | 4% |
| Teb | 8/10 | 2406 days | 4% |
| Vaul10 | 3/10 | 2497 days | 2% |
| Candy | 8/10 | 2497 days | 4% |
| Antony Lewis | 6/10 | 2497 days | 3% |
| Maureen Barlow | 8/10 | 2514 days | 4% |
| Miria Gibson | 1/10 | 2528 days | 1% |
| Nadene Wheatley | 6/10 | 2644 days | 3% |
| Jozef Pinkerton | 6/10 | 2699 days | 3% |
| Geoff Steele | 8/10 | 2708 days | 3% |
| Isabel See | 2/10 | 2742 days | 1% |
| Laura Kudo | 7/10 | 2873 days | 3% |
| Josh Marks | 6/10 | 2905 days | 2% |
| Catherine Kay | 10/10 | 2936 days | 3% |
| dean madden | 5/10 | 2951 days | 2% |
| estelle D | 8/10 | 2982 days | 3% |
| Lyn Pobke | 8/10 | 3176 days | 2% |
| Caleigh | 10/10 | 3240 days | 1% |
| Colin von den Blobs | 9/10 | 3254 days | 2% |
| Ulrich Beckmann | 1/10 | 3276 days | 1% |
| Philippa and Adam | 8/10 | 3290 days | 2% |
| Mark Thorp | 5/10 | 3295 days | 2% |
| Antonio BENITEZ | 8/10 | 3317 days | 2% |
| Jacqui Deans | 9/10 | 3317 days | 2% |
| Yann Le Gac | 9/10 | 3548 days | 2% |
| Yvonne Wu | 6/10 | 3562 days | 1% |
| Robert Warner | 9/10 | 3651 days | 1% |
| Sebastian Sanne | 5/10 | 3667 days | 1% |
| Sunny Sailing | 7/10 | 3897 days | 1% |
| Sonja | 7/10 | 4048 days | 1% |
| Paul Wood | 9/10 | 4079 days | 1% |
| Elise Robson | 8/10 | 4262 days | 0% |
| K S | 8/10 | 4354 days | 0% |
| Bertiethebus | 9/10 | 4354 days | 0% |
| Craig Jones | 9/10 | 4413 days | 1% |
| Alex Laidlaw | 9/10 | 4451 days | 1% |
| roos wubben | 6/10 | 4460 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Haast River Motels and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Haast River Motels and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Haast River Motels and Holiday Park experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| … | … |
Balancing Adjustment
1.87% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.