G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 132 |
|
76% |
9/10 | 20 |
|
11% |
8/10 | 13 |
|
7% |
7/10 | 6 |
|
3% |
6/10 | 0 |
|
0% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
48% |
9/10 | 17 |
|
28% |
8/10 | 9 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Patricia Lye | 8/10 | 2449 days | 100% |
Magdalena | 10/10 | 2982 days | 66% |
Dubrulle | 10/10 | 2985 days | 66% |
Louise Nicholls | 9/10 | 3009 days | 64% |
Caroline Coudray | 10/10 | 3012 days | 65% |
Lily Lee | 1/10 | 3271 days | 24% |
Frenziska Schmid | 10/10 | 3273 days | 53% |
Jam Boggomann | 10/10 | 3724 days | 31% |
Jason Panett | 10/10 | 3757 days | 33% |
Charlotte | 9/10 | 3974 days | 19% |
Vuillermet | 9/10 | 3974 days | 19% |
Olivier Carval | 8/10 | 4005 days | 17% |
Kathryn Pisco | 9/10 | 4374 days | 0% |
Mike Pisco | 10/10 | 4374 days | 0% |
Janine Kohlgrueler | 10/10 | 4375 days | 0% |
Moni Sangoi | 10/10 | 4396 days | 27% |
Mark and Eefie | 8/10 | 4443 days | 24% |
Weiyong | 10/10 | 4580 days | 27% |
mayszin | 10/10 | 4672 days | 27% |
Indra t Jolle | 9/10 | 4737 days | 24% |
Linda Kosters | 10/10 | 4742 days | 24% |
Nicholas Prakenhammar | 8/10 | 4746 days | 24% |
Tadej Ferjan | 10/10 | 4747 days | 24% |
Helen Chilton | 10/10 | 4750 days | 24% |
Clemens | 9/10 | 4755 days | 24% |
Devon Urlacher | 9/10 | 4756 days | 24% |
Felice | 8/10 | 4793 days | 26% |
Laura McCusker | 10/10 | 4840 days | 24% |
Honestreviews | 5/10 | 4854 days | 20% |
louiset | 8/10 | 4885 days | 26% |
ellieo | 10/10 | 5068 days | 27% |
Mitch4qt | 10/10 | 5068 days | 27% |
tmarty | 10/10 | 5068 days | 27% |
Becky Edney | 10/10 | 5073 days | 24% |
Van Vliet | 10/10 | 5086 days | 24% |
Javier Munoz | 8/10 | 5092 days | 24% |
Chris Ashton | 10/10 | 5093 days | 24% |
glavinles | 10/10 | 5099 days | 27% |
John Hensman | 10/10 | 5103 days | 24% |
Sandra | 9/10 | 5104 days | 24% |
Chris Darlington | 10/10 | 5107 days | 24% |
Thomas Reidinger | 9/10 | 5113 days | 24% |
Kathryn Knipe | 8/10 | 5117 days | 24% |
Claus Olsen | 10/10 | 5122 days | 24% |
STACEY050983 | 10/10 | 5127 days | 27% |
fcapenerhurst | 10/10 | 5127 days | 27% |
fifi | 10/10 | 5127 days | 27% |
Ashleigh Buckley | 10/10 | 5127 days | 24% |
omakau | 10/10 | 5127 days | 27% |
David Boyle | 7/10 | 5127 days | 22% |
electrifying | 10/10 | 5127 days | 27% |
QtnThomas | 10/10 | 5158 days | 27% |
viva | 9/10 | 5158 days | 27% |
Rodieo | 10/10 | 5158 days | 27% |
Julie | 9/10 | 5189 days | 27% |
ghough | 10/10 | 5189 days | 27% |
wackiesttulip | 10/10 | 5189 days | 27% |
macattack | 10/10 | 5189 days | 27% |
Mrtomo | 7/10 | 5189 days | 25% |
Littleone | 10/10 | 5219 days | 27% |
Chasity28xx | 10/10 | 5250 days | 27% |
jennanz | 10/10 | 5250 days | 27% |
nowakiwi | 10/10 | 5250 days | 27% |
Pankaj_NZ | 10/10 | 5250 days | 27% |
Sarah_R | 10/10 | 5311 days | 27% |
christiane78 | 10/10 | 5311 days | 27% |
EvelinAgent | 10/10 | 5311 days | 27% |
aspacheco | 10/10 | 5311 days | 27% |
SamarFarooqui | 10/10 | 5311 days | 27% |
JoeyS_1979 | 10/10 | 5342 days | 27% |
Quentin | 10/10 | 5342 days | 27% |
Moira | 10/10 | 5342 days | 27% |
chatr350 | 10/10 | 5342 days | 27% |
niki123 | 10/10 | 5342 days | 27% |
queenienz | 10/10 | 5342 days | 27% |
MegS966 | 10/10 | 5342 days | 27% |
asha12345 | 10/10 | 5372 days | 27% |
jillmason | 10/10 | 5372 days | 27% |
Langers | 10/10 | 5372 days | 27% |
lukeluke | 10/10 | 5372 days | 27% |
JessQT | 10/10 | 5372 days | 27% |
gabo | 10/10 | 5372 days | 27% |
GoongYu | 10/10 | 5372 days | 27% |
rachelallen84 | 10/10 | 5372 days | 27% |
AdminPuppet | 10/10 | 5372 days | 27% |
blessedbutterflies | 10/10 | 5372 days | 27% |
mistybristow | 10/10 | 5403 days | 27% |
Giselle | 10/10 | 5403 days | 27% |
alan_caddick | 10/10 | 5403 days | 27% |
mthorsty | 9/10 | 5403 days | 27% |
vixnomads | 10/10 | 5433 days | 27% |
Andre Nunes | 10/10 | 5433 days | 27% |
Rita20102010 | 10/10 | 5433 days | 27% |
Rose Kearsley | 8/10 | 5454 days | 24% |
Melanie Elia | 10/10 | 5464 days | 27% |
Andy Elia | 10/10 | 5464 days | 27% |
katjones | 10/10 | 5464 days | 27% |
Sallie Peters | 10/10 | 5464 days | 27% |
jaimie tyler | 10/10 | 5464 days | 27% |
Doris Resch | 10/10 | 5470 days | 24% |
Frances Hay | 9/10 | 5491 days | 24% |
Jezp16 | 10/10 | 5492 days | 27% |
Slimacik | 10/10 | 5492 days | 27% |
Sally Orr | 10/10 | 5492 days | 27% |
Hayley Wilson | 10/10 | 5492 days | 27% |
Robert Trostle | 10/10 | 5492 days | 27% |
Eileen | 10/10 | 5492 days | 27% |
Camila Xavier | 10/10 | 5523 days | 27% |
Robyn Burnett | 10/10 | 5523 days | 27% |
Melanie Kreuzer | 10/10 | 5523 days | 27% |
K Menzies | 10/10 | 5523 days | 27% |
Rebecca Sherman | 10/10 | 5523 days | 27% |
Josh Keeble | 10/10 | 5523 days | 27% |
Rowena | 10/10 | 5523 days | 27% |
gereldineb | 7/10 | 5548 days | 22% |
Maria Fortuno | 10/10 | 5554 days | 27% |
denny laird | 10/10 | 5554 days | 27% |
Ann-Louise | 10/10 | 5554 days | 27% |
Johnsteele | 10/10 | 5554 days | 27% |
Dolores Del Rio | 10/10 | 5554 days | 27% |
Samantha Costa | 10/10 | 5554 days | 27% |
travelbug1488 | 10/10 | 5554 days | 27% |
Rebecca Jenner | 10/10 | 5565 days | 24% |
Christine Van Den Berg Michele Imbach | 10/10 | 5577 days | 24% |
ShaneHoran | 10/10 | 5584 days | 27% |
Kevin LOMBA | 10/10 | 5584 days | 27% |
Sheridan Hancock | 10/10 | 5584 days | 27% |
Rossphall | 10/10 | 5584 days | 27% |
waters811 | 10/10 | 5615 days | 27% |
Lyndsay Reid | 10/10 | 5615 days | 27% |
SarahL | 10/10 | 5615 days | 27% |
EllieMiller | 10/10 | 5615 days | 27% |
Jackie Smith | 10/10 | 5645 days | 27% |
Katie | 10/10 | 5676 days | 27% |
MICHELLE_B | 10/10 | 5707 days | 27% |
Mandy Ng | 8/10 | 5737 days | 26% |
BTaylor | 10/10 | 5768 days | 27% |
Rob Sprint | 10/10 | 5768 days | 27% |
Jane Johnson | 10/10 | 5768 days | 27% |
Lizzy Evans | 10/10 | 5798 days | 27% |
davidne | 9/10 | 5798 days | 24% |
Jeffrey C | 10/10 | 5811 days | 27% |
Kristysue | 10/10 | 5829 days | 27% |
scentless_apprentice | 10/10 | 5829 days | 27% |
JeffO | 10/10 | 5841 days | 24% |
MattB | 9/10 | 5841 days | 24% |
Vili | 10/10 | 5845 days | 27% |
Celine Cheval | 10/10 | 5845 days | 27% |
Stephen Riley | 10/10 | 5846 days | 27% |
Katie | 10/10 | 5848 days | 24% |
Dave | 10/10 | 5848 days | 24% |
Jonathan Liew | 3/10 | 5866 days | 14% |
LauraA | 7/10 | 5878 days | 22% |
BenD | 7/10 | 5888 days | 22% |
bjanak326 | 10/10 | 5888 days | 27% |
Amma Littlewood | 10/10 | 5949 days | 27% |
Ains | 10/10 | 5963 days | 27% |
jaejacobson | 10/10 | 5965 days | 27% |
georgepearse | 10/10 | 5969 days | 27% |
Aoife | 9/10 | 5972 days | 24% |
Andrea | 10/10 | 5980 days | 27% |
Ellie | 9/10 | 6004 days | 24% |
Caroline | 8/10 | 6013 days | 24% |
Annie Walsh | 8/10 | 6013 days | 24% |
Lucchi | 10/10 | 6050 days | 24% |
Gorka Rojas | 10/10 | 6070 days | 24% |
Sharlene Peach | 10/10 | 6140 days | 24% |
Katy Bray | 9/10 | 6178 days | 24% |
Philippe | 10/10 | 6199 days | 24% |
Stephanie | 8/10 | 6239 days | 24% |
Lena | 9/10 | 6276 days | 24% |
Martine Arsac | 9/10 | 6280 days | 24% |
Dick Janssen | 7/10 | 6365 days | 22% |
Katie | 10/10 | 6531 days | 24% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.17% |
202 | -4.20% |
203 | -4.22% |
… | … |
0.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.