Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2753 days | 100% |
| Magdalena | 10/10 | 3286 days | 60% |
| Dubrulle | 10/10 | 3289 days | 60% |
| Louise Nicholls | 9/10 | 3313 days | 58% |
| Caroline Coudray | 10/10 | 3316 days | 58% |
| Lily Lee | 1/10 | 3575 days | 17% |
| Frenziska Schmid | 10/10 | 3577 days | 43% |
| Jam Boggomann | 10/10 | 4028 days | 16% |
| Jason Panett | 10/10 | 4061 days | 16% |
| Charlotte | 9/10 | 4278 days | 1% |
| Vuillermet | 9/10 | 4278 days | 1% |
| Olivier Carval | 8/10 | 4309 days | 0% |
| Kathryn Pisco | 9/10 | 4678 days | 25% |
| Mike Pisco | 10/10 | 4678 days | 26% |
| Janine Kohlgrueler | 10/10 | 4679 days | 26% |
| Moni Sangoi | 10/10 | 4700 days | 29% |
| Mark and Eefie | 8/10 | 4747 days | 25% |
| Weiyong | 10/10 | 4884 days | 29% |
| mayszin | 10/10 | 4976 days | 29% |
| Indra t Jolle | 9/10 | 5041 days | 25% |
| Linda Kosters | 10/10 | 5046 days | 26% |
| Nicholas Prakenhammar | 8/10 | 5050 days | 25% |
| Tadej Ferjan | 10/10 | 5051 days | 26% |
| Helen Chilton | 10/10 | 5054 days | 26% |
| Clemens | 9/10 | 5059 days | 25% |
| Devon Urlacher | 9/10 | 5060 days | 25% |
| Felice | 8/10 | 5097 days | 28% |
| Laura McCusker | 10/10 | 5144 days | 26% |
| Honestreviews | 5/10 | 5158 days | 21% |
| louiset | 8/10 | 5189 days | 28% |
| ellieo | 10/10 | 5372 days | 29% |
| Mitch4qt | 10/10 | 5372 days | 29% |
| tmarty | 10/10 | 5372 days | 29% |
| Becky Edney | 10/10 | 5377 days | 26% |
| Van Vliet | 10/10 | 5390 days | 26% |
| Javier Munoz | 8/10 | 5396 days | 25% |
| Chris Ashton | 10/10 | 5397 days | 26% |
| glavinles | 10/10 | 5403 days | 29% |
| John Hensman | 10/10 | 5407 days | 26% |
| Sandra | 9/10 | 5408 days | 25% |
| Chris Darlington | 10/10 | 5411 days | 26% |
| Thomas Reidinger | 9/10 | 5417 days | 25% |
| Kathryn Knipe | 8/10 | 5421 days | 25% |
| Claus Olsen | 10/10 | 5426 days | 26% |
| STACEY050983 | 10/10 | 5431 days | 29% |
| fcapenerhurst | 10/10 | 5431 days | 29% |
| fifi | 10/10 | 5431 days | 29% |
| Ashleigh Buckley | 10/10 | 5431 days | 26% |
| omakau | 10/10 | 5431 days | 29% |
| David Boyle | 7/10 | 5431 days | 23% |
| electrifying | 10/10 | 5431 days | 29% |
| QtnThomas | 10/10 | 5462 days | 29% |
| viva | 9/10 | 5462 days | 29% |
| Rodieo | 10/10 | 5462 days | 29% |
| Julie | 9/10 | 5493 days | 29% |
| ghough | 10/10 | 5493 days | 29% |
| wackiesttulip | 10/10 | 5493 days | 29% |
| macattack | 10/10 | 5493 days | 29% |
| Mrtomo | 7/10 | 5493 days | 27% |
| Littleone | 10/10 | 5523 days | 29% |
| Chasity28xx | 10/10 | 5554 days | 29% |
| jennanz | 10/10 | 5554 days | 29% |
| nowakiwi | 10/10 | 5554 days | 29% |
| Pankaj_NZ | 10/10 | 5554 days | 29% |
| Sarah_R | 10/10 | 5615 days | 29% |
| christiane78 | 10/10 | 5615 days | 29% |
| EvelinAgent | 10/10 | 5615 days | 29% |
| aspacheco | 10/10 | 5615 days | 29% |
| SamarFarooqui | 10/10 | 5615 days | 29% |
| JoeyS_1979 | 10/10 | 5646 days | 29% |
| Quentin | 10/10 | 5646 days | 29% |
| Moira | 10/10 | 5646 days | 29% |
| chatr350 | 10/10 | 5646 days | 29% |
| niki123 | 10/10 | 5646 days | 29% |
| queenienz | 10/10 | 5646 days | 29% |
| MegS966 | 10/10 | 5646 days | 29% |
| asha12345 | 10/10 | 5676 days | 29% |
| jillmason | 10/10 | 5676 days | 29% |
| Langers | 10/10 | 5676 days | 29% |
| lukeluke | 10/10 | 5676 days | 29% |
| JessQT | 10/10 | 5676 days | 29% |
| gabo | 10/10 | 5676 days | 29% |
| GoongYu | 10/10 | 5676 days | 29% |
| rachelallen84 | 10/10 | 5676 days | 29% |
| AdminPuppet | 10/10 | 5676 days | 29% |
| blessedbutterflies | 10/10 | 5676 days | 29% |
| mistybristow | 10/10 | 5707 days | 29% |
| Giselle | 10/10 | 5707 days | 29% |
| alan_caddick | 10/10 | 5707 days | 29% |
| mthorsty | 9/10 | 5707 days | 29% |
| vixnomads | 10/10 | 5737 days | 29% |
| Andre Nunes | 10/10 | 5737 days | 29% |
| Rita20102010 | 10/10 | 5737 days | 29% |
| Rose Kearsley | 8/10 | 5758 days | 25% |
| Melanie Elia | 10/10 | 5768 days | 29% |
| Andy Elia | 10/10 | 5768 days | 29% |
| katjones | 10/10 | 5768 days | 29% |
| Sallie Peters | 10/10 | 5768 days | 29% |
| jaimie tyler | 10/10 | 5768 days | 29% |
| Doris Resch | 10/10 | 5774 days | 26% |
| Frances Hay | 9/10 | 5795 days | 25% |
| Jezp16 | 10/10 | 5796 days | 29% |
| Slimacik | 10/10 | 5796 days | 29% |
| Sally Orr | 10/10 | 5796 days | 29% |
| Hayley Wilson | 10/10 | 5796 days | 29% |
| Robert Trostle | 10/10 | 5796 days | 29% |
| Eileen | 10/10 | 5796 days | 29% |
| Camila Xavier | 10/10 | 5827 days | 29% |
| Robyn Burnett | 10/10 | 5827 days | 29% |
| Melanie Kreuzer | 10/10 | 5827 days | 29% |
| K Menzies | 10/10 | 5827 days | 29% |
| Rebecca Sherman | 10/10 | 5827 days | 29% |
| Josh Keeble | 10/10 | 5827 days | 29% |
| Rowena | 10/10 | 5827 days | 29% |
| gereldineb | 7/10 | 5852 days | 23% |
| Maria Fortuno | 10/10 | 5858 days | 29% |
| denny laird | 10/10 | 5858 days | 29% |
| Ann-Louise | 10/10 | 5858 days | 29% |
| Johnsteele | 10/10 | 5858 days | 29% |
| Dolores Del Rio | 10/10 | 5858 days | 29% |
| Samantha Costa | 10/10 | 5858 days | 29% |
| travelbug1488 | 10/10 | 5858 days | 29% |
| Rebecca Jenner | 10/10 | 5869 days | 26% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5881 days | 26% |
| ShaneHoran | 10/10 | 5888 days | 29% |
| Kevin LOMBA | 10/10 | 5888 days | 29% |
| Sheridan Hancock | 10/10 | 5888 days | 29% |
| Rossphall | 10/10 | 5888 days | 29% |
| waters811 | 10/10 | 5919 days | 29% |
| Lyndsay Reid | 10/10 | 5919 days | 29% |
| SarahL | 10/10 | 5919 days | 29% |
| EllieMiller | 10/10 | 5919 days | 29% |
| Jackie Smith | 10/10 | 5949 days | 29% |
| Katie | 10/10 | 5980 days | 29% |
| MICHELLE_B | 10/10 | 6011 days | 29% |
| Mandy Ng | 8/10 | 6041 days | 28% |
| BTaylor | 10/10 | 6072 days | 29% |
| Rob Sprint | 10/10 | 6072 days | 29% |
| Jane Johnson | 10/10 | 6072 days | 29% |
| Lizzy Evans | 10/10 | 6102 days | 29% |
| davidne | 9/10 | 6102 days | 25% |
| Jeffrey C | 10/10 | 6115 days | 29% |
| Kristysue | 10/10 | 6133 days | 29% |
| scentless_apprentice | 10/10 | 6133 days | 29% |
| JeffO | 10/10 | 6145 days | 26% |
| MattB | 9/10 | 6145 days | 25% |
| Vili | 10/10 | 6149 days | 29% |
| Celine Cheval | 10/10 | 6149 days | 29% |
| Stephen Riley | 10/10 | 6149 days | 29% |
| Katie | 10/10 | 6152 days | 26% |
| Dave | 10/10 | 6152 days | 26% |
| Jonathan Liew | 3/10 | 6170 days | 14% |
| LauraA | 7/10 | 6182 days | 23% |
| BenD | 7/10 | 6192 days | 23% |
| bjanak326 | 10/10 | 6192 days | 29% |
| Amma Littlewood | 10/10 | 6253 days | 29% |
| Ains | 10/10 | 6267 days | 29% |
| jaejacobson | 10/10 | 6268 days | 29% |
| georgepearse | 10/10 | 6273 days | 29% |
| Aoife | 9/10 | 6276 days | 25% |
| Andrea | 10/10 | 6284 days | 29% |
| Ellie | 9/10 | 6308 days | 25% |
| Caroline | 8/10 | 6317 days | 25% |
| Annie Walsh | 8/10 | 6317 days | 25% |
| Lucchi | 10/10 | 6354 days | 26% |
| Gorka Rojas | 10/10 | 6374 days | 26% |
| Sharlene Peach | 10/10 | 6444 days | 26% |
| Katy Bray | 9/10 | 6482 days | 25% |
| Philippe | 10/10 | 6503 days | 26% |
| Stephanie | 8/10 | 6543 days | 25% |
| Lena | 9/10 | 6580 days | 25% |
| Martine Arsac | 9/10 | 6584 days | 25% |
| Dick Janssen | 7/10 | 6669 days | 23% |
| Katie | 10/10 | 6835 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.