Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2509 days | 100% |
| Magdalena | 10/10 | 3041 days | 60% |
| Dubrulle | 10/10 | 3044 days | 59% |
| Louise Nicholls | 9/10 | 3068 days | 57% |
| Caroline Coudray | 10/10 | 3071 days | 58% |
| Lily Lee | 1/10 | 3331 days | 9% |
| Frenziska Schmid | 10/10 | 3332 days | 43% |
| Jam Boggomann | 10/10 | 3783 days | 17% |
| Jason Panett | 10/10 | 3817 days | 18% |
| Charlotte | 9/10 | 4033 days | 2% |
| Vuillermet | 9/10 | 4033 days | 2% |
| Olivier Carval | 8/10 | 4064 days | 0% |
| Kathryn Pisco | 9/10 | 4433 days | 11% |
| Mike Pisco | 10/10 | 4433 days | 12% |
| Janine Kohlgrueler | 10/10 | 4434 days | 12% |
| Moni Sangoi | 10/10 | 4455 days | 15% |
| Mark and Eefie | 8/10 | 4502 days | 11% |
| Weiyong | 10/10 | 4639 days | 15% |
| mayszin | 10/10 | 4731 days | 15% |
| Indra t Jolle | 9/10 | 4796 days | 11% |
| Linda Kosters | 10/10 | 4801 days | 12% |
| Nicholas Prakenhammar | 8/10 | 4805 days | 11% |
| Tadej Ferjan | 10/10 | 4806 days | 12% |
| Helen Chilton | 10/10 | 4809 days | 12% |
| Clemens | 9/10 | 4814 days | 11% |
| Devon Urlacher | 9/10 | 4815 days | 11% |
| Felice | 8/10 | 4852 days | 14% |
| Laura McCusker | 10/10 | 4899 days | 12% |
| Honestreviews | 5/10 | 4913 days | 7% |
| louiset | 8/10 | 4944 days | 14% |
| ellieo | 10/10 | 5127 days | 15% |
| Mitch4qt | 10/10 | 5127 days | 15% |
| tmarty | 10/10 | 5127 days | 15% |
| Becky Edney | 10/10 | 5132 days | 12% |
| Van Vliet | 10/10 | 5145 days | 12% |
| Javier Munoz | 8/10 | 5151 days | 11% |
| Chris Ashton | 10/10 | 5152 days | 12% |
| glavinles | 10/10 | 5158 days | 15% |
| John Hensman | 10/10 | 5162 days | 12% |
| Sandra | 9/10 | 5163 days | 11% |
| Chris Darlington | 10/10 | 5166 days | 12% |
| Thomas Reidinger | 9/10 | 5172 days | 11% |
| Kathryn Knipe | 8/10 | 5176 days | 11% |
| Claus Olsen | 10/10 | 5181 days | 12% |
| STACEY050983 | 10/10 | 5186 days | 15% |
| fcapenerhurst | 10/10 | 5186 days | 15% |
| fifi | 10/10 | 5186 days | 15% |
| Ashleigh Buckley | 10/10 | 5186 days | 12% |
| omakau | 10/10 | 5186 days | 15% |
| David Boyle | 7/10 | 5186 days | 9% |
| electrifying | 10/10 | 5186 days | 15% |
| QtnThomas | 10/10 | 5217 days | 15% |
| viva | 9/10 | 5217 days | 15% |
| Rodieo | 10/10 | 5217 days | 15% |
| Julie | 9/10 | 5248 days | 15% |
| ghough | 10/10 | 5248 days | 15% |
| wackiesttulip | 10/10 | 5248 days | 15% |
| macattack | 10/10 | 5248 days | 15% |
| Mrtomo | 7/10 | 5248 days | 13% |
| Littleone | 10/10 | 5278 days | 15% |
| Chasity28xx | 10/10 | 5309 days | 15% |
| jennanz | 10/10 | 5309 days | 15% |
| nowakiwi | 10/10 | 5309 days | 15% |
| Pankaj_NZ | 10/10 | 5309 days | 15% |
| Sarah_R | 10/10 | 5370 days | 15% |
| christiane78 | 10/10 | 5370 days | 15% |
| EvelinAgent | 10/10 | 5370 days | 15% |
| aspacheco | 10/10 | 5370 days | 15% |
| SamarFarooqui | 10/10 | 5370 days | 15% |
| JoeyS_1979 | 10/10 | 5401 days | 15% |
| Quentin | 10/10 | 5401 days | 15% |
| Moira | 10/10 | 5401 days | 15% |
| chatr350 | 10/10 | 5401 days | 15% |
| niki123 | 10/10 | 5401 days | 15% |
| queenienz | 10/10 | 5401 days | 15% |
| MegS966 | 10/10 | 5401 days | 15% |
| asha12345 | 10/10 | 5431 days | 15% |
| jillmason | 10/10 | 5431 days | 15% |
| Langers | 10/10 | 5431 days | 15% |
| lukeluke | 10/10 | 5431 days | 15% |
| JessQT | 10/10 | 5431 days | 15% |
| gabo | 10/10 | 5431 days | 15% |
| GoongYu | 10/10 | 5431 days | 15% |
| rachelallen84 | 10/10 | 5431 days | 15% |
| AdminPuppet | 10/10 | 5431 days | 15% |
| blessedbutterflies | 10/10 | 5431 days | 15% |
| mistybristow | 10/10 | 5462 days | 15% |
| Giselle | 10/10 | 5462 days | 15% |
| alan_caddick | 10/10 | 5462 days | 15% |
| mthorsty | 9/10 | 5462 days | 15% |
| vixnomads | 10/10 | 5492 days | 15% |
| Andre Nunes | 10/10 | 5492 days | 15% |
| Rita20102010 | 10/10 | 5492 days | 15% |
| Rose Kearsley | 8/10 | 5513 days | 11% |
| Melanie Elia | 10/10 | 5523 days | 15% |
| Andy Elia | 10/10 | 5523 days | 15% |
| katjones | 10/10 | 5523 days | 15% |
| Sallie Peters | 10/10 | 5523 days | 15% |
| jaimie tyler | 10/10 | 5523 days | 15% |
| Doris Resch | 10/10 | 5529 days | 12% |
| Frances Hay | 9/10 | 5550 days | 11% |
| Jezp16 | 10/10 | 5551 days | 15% |
| Slimacik | 10/10 | 5551 days | 15% |
| Sally Orr | 10/10 | 5551 days | 15% |
| Hayley Wilson | 10/10 | 5551 days | 15% |
| Robert Trostle | 10/10 | 5551 days | 15% |
| Eileen | 10/10 | 5551 days | 15% |
| Camila Xavier | 10/10 | 5582 days | 15% |
| Robyn Burnett | 10/10 | 5582 days | 15% |
| Melanie Kreuzer | 10/10 | 5582 days | 15% |
| K Menzies | 10/10 | 5582 days | 15% |
| Rebecca Sherman | 10/10 | 5582 days | 15% |
| Josh Keeble | 10/10 | 5582 days | 15% |
| Rowena | 10/10 | 5582 days | 15% |
| gereldineb | 7/10 | 5607 days | 9% |
| Maria Fortuno | 10/10 | 5613 days | 15% |
| denny laird | 10/10 | 5613 days | 15% |
| Ann-Louise | 10/10 | 5613 days | 15% |
| Johnsteele | 10/10 | 5613 days | 15% |
| Dolores Del Rio | 10/10 | 5613 days | 15% |
| Samantha Costa | 10/10 | 5613 days | 15% |
| travelbug1488 | 10/10 | 5613 days | 15% |
| Rebecca Jenner | 10/10 | 5624 days | 12% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5636 days | 12% |
| ShaneHoran | 10/10 | 5643 days | 15% |
| Kevin LOMBA | 10/10 | 5643 days | 15% |
| Sheridan Hancock | 10/10 | 5643 days | 15% |
| Rossphall | 10/10 | 5643 days | 15% |
| waters811 | 10/10 | 5674 days | 15% |
| Lyndsay Reid | 10/10 | 5674 days | 15% |
| SarahL | 10/10 | 5674 days | 15% |
| EllieMiller | 10/10 | 5674 days | 15% |
| Jackie Smith | 10/10 | 5704 days | 15% |
| Katie | 10/10 | 5735 days | 15% |
| MICHELLE_B | 10/10 | 5766 days | 15% |
| Mandy Ng | 8/10 | 5796 days | 14% |
| BTaylor | 10/10 | 5827 days | 15% |
| Rob Sprint | 10/10 | 5827 days | 15% |
| Jane Johnson | 10/10 | 5827 days | 15% |
| Lizzy Evans | 10/10 | 5857 days | 15% |
| davidne | 9/10 | 5857 days | 11% |
| Jeffrey C | 10/10 | 5871 days | 15% |
| Kristysue | 10/10 | 5888 days | 15% |
| scentless_apprentice | 10/10 | 5888 days | 15% |
| JeffO | 10/10 | 5900 days | 12% |
| MattB | 9/10 | 5900 days | 11% |
| Vili | 10/10 | 5905 days | 15% |
| Celine Cheval | 10/10 | 5905 days | 15% |
| Stephen Riley | 10/10 | 5905 days | 15% |
| Katie | 10/10 | 5908 days | 12% |
| Dave | 10/10 | 5908 days | 12% |
| Jonathan Liew | 3/10 | 5925 days | 0% |
| LauraA | 7/10 | 5937 days | 9% |
| BenD | 7/10 | 5947 days | 9% |
| bjanak326 | 10/10 | 5947 days | 15% |
| Amma Littlewood | 10/10 | 6008 days | 15% |
| Ains | 10/10 | 6023 days | 15% |
| jaejacobson | 10/10 | 6024 days | 15% |
| georgepearse | 10/10 | 6029 days | 15% |
| Aoife | 9/10 | 6032 days | 11% |
| Andrea | 10/10 | 6040 days | 15% |
| Ellie | 9/10 | 6064 days | 11% |
| Caroline | 8/10 | 6073 days | 11% |
| Annie Walsh | 8/10 | 6073 days | 11% |
| Lucchi | 10/10 | 6109 days | 12% |
| Gorka Rojas | 10/10 | 6130 days | 12% |
| Sharlene Peach | 10/10 | 6199 days | 12% |
| Katy Bray | 9/10 | 6237 days | 11% |
| Philippe | 10/10 | 6258 days | 12% |
| Stephanie | 8/10 | 6298 days | 11% |
| Lena | 9/10 | 6335 days | 11% |
| Martine Arsac | 9/10 | 6339 days | 11% |
| Dick Janssen | 7/10 | 6424 days | 9% |
| Katie | 10/10 | 6590 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 65 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.43% |
| 198 | -3.45% |
| 199 | -3.47% |
| 200 | -3.48% |
| 201 | -3.50% |
| 202 | -3.52% |
| 203 | -3.54% |
| … | … |
Balancing Adjustment
0.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.