Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2746 days | 100% |
| Magdalena | 10/10 | 3279 days | 60% |
| Dubrulle | 10/10 | 3282 days | 60% |
| Louise Nicholls | 9/10 | 3306 days | 58% |
| Caroline Coudray | 10/10 | 3309 days | 58% |
| Lily Lee | 1/10 | 3568 days | 17% |
| Frenziska Schmid | 10/10 | 3570 days | 43% |
| Jam Boggomann | 10/10 | 4021 days | 16% |
| Jason Panett | 10/10 | 4054 days | 16% |
| Charlotte | 9/10 | 4271 days | 1% |
| Vuillermet | 9/10 | 4271 days | 1% |
| Olivier Carval | 8/10 | 4302 days | -1% |
| Kathryn Pisco | 9/10 | 4671 days | 25% |
| Mike Pisco | 10/10 | 4671 days | 25% |
| Janine Kohlgrueler | 10/10 | 4672 days | 25% |
| Moni Sangoi | 10/10 | 4693 days | 28% |
| Mark and Eefie | 8/10 | 4740 days | 25% |
| Weiyong | 10/10 | 4877 days | 28% |
| mayszin | 10/10 | 4969 days | 28% |
| Indra t Jolle | 9/10 | 5034 days | 25% |
| Linda Kosters | 10/10 | 5039 days | 25% |
| Nicholas Prakenhammar | 8/10 | 5043 days | 25% |
| Tadej Ferjan | 10/10 | 5044 days | 25% |
| Helen Chilton | 10/10 | 5047 days | 25% |
| Clemens | 9/10 | 5052 days | 25% |
| Devon Urlacher | 9/10 | 5053 days | 25% |
| Felice | 8/10 | 5090 days | 28% |
| Laura McCusker | 10/10 | 5137 days | 25% |
| Honestreviews | 5/10 | 5151 days | 21% |
| louiset | 8/10 | 5182 days | 28% |
| ellieo | 10/10 | 5365 days | 28% |
| Mitch4qt | 10/10 | 5365 days | 28% |
| tmarty | 10/10 | 5365 days | 28% |
| Becky Edney | 10/10 | 5370 days | 25% |
| Van Vliet | 10/10 | 5383 days | 25% |
| Javier Munoz | 8/10 | 5389 days | 25% |
| Chris Ashton | 10/10 | 5390 days | 25% |
| glavinles | 10/10 | 5396 days | 28% |
| John Hensman | 10/10 | 5400 days | 25% |
| Sandra | 9/10 | 5401 days | 25% |
| Chris Darlington | 10/10 | 5404 days | 25% |
| Thomas Reidinger | 9/10 | 5410 days | 25% |
| Kathryn Knipe | 8/10 | 5414 days | 25% |
| Claus Olsen | 10/10 | 5419 days | 25% |
| STACEY050983 | 10/10 | 5424 days | 28% |
| fcapenerhurst | 10/10 | 5424 days | 28% |
| fifi | 10/10 | 5424 days | 28% |
| Ashleigh Buckley | 10/10 | 5424 days | 25% |
| omakau | 10/10 | 5424 days | 28% |
| David Boyle | 7/10 | 5424 days | 23% |
| electrifying | 10/10 | 5424 days | 28% |
| QtnThomas | 10/10 | 5455 days | 28% |
| viva | 9/10 | 5455 days | 28% |
| Rodieo | 10/10 | 5455 days | 28% |
| Julie | 9/10 | 5486 days | 28% |
| ghough | 10/10 | 5486 days | 28% |
| wackiesttulip | 10/10 | 5486 days | 28% |
| macattack | 10/10 | 5486 days | 28% |
| Mrtomo | 7/10 | 5486 days | 26% |
| Littleone | 10/10 | 5516 days | 28% |
| Chasity28xx | 10/10 | 5547 days | 28% |
| jennanz | 10/10 | 5547 days | 28% |
| nowakiwi | 10/10 | 5547 days | 28% |
| Pankaj_NZ | 10/10 | 5547 days | 28% |
| Sarah_R | 10/10 | 5608 days | 28% |
| christiane78 | 10/10 | 5608 days | 28% |
| EvelinAgent | 10/10 | 5608 days | 28% |
| aspacheco | 10/10 | 5608 days | 28% |
| SamarFarooqui | 10/10 | 5608 days | 28% |
| JoeyS_1979 | 10/10 | 5639 days | 28% |
| Quentin | 10/10 | 5639 days | 28% |
| Moira | 10/10 | 5639 days | 28% |
| chatr350 | 10/10 | 5639 days | 28% |
| niki123 | 10/10 | 5639 days | 28% |
| queenienz | 10/10 | 5639 days | 28% |
| MegS966 | 10/10 | 5639 days | 28% |
| asha12345 | 10/10 | 5669 days | 28% |
| jillmason | 10/10 | 5669 days | 28% |
| Langers | 10/10 | 5669 days | 28% |
| lukeluke | 10/10 | 5669 days | 28% |
| JessQT | 10/10 | 5669 days | 28% |
| gabo | 10/10 | 5669 days | 28% |
| GoongYu | 10/10 | 5669 days | 28% |
| rachelallen84 | 10/10 | 5669 days | 28% |
| AdminPuppet | 10/10 | 5669 days | 28% |
| blessedbutterflies | 10/10 | 5669 days | 28% |
| mistybristow | 10/10 | 5700 days | 28% |
| Giselle | 10/10 | 5700 days | 28% |
| alan_caddick | 10/10 | 5700 days | 28% |
| mthorsty | 9/10 | 5700 days | 28% |
| vixnomads | 10/10 | 5730 days | 28% |
| Andre Nunes | 10/10 | 5730 days | 28% |
| Rita20102010 | 10/10 | 5730 days | 28% |
| Rose Kearsley | 8/10 | 5751 days | 25% |
| Melanie Elia | 10/10 | 5761 days | 28% |
| Andy Elia | 10/10 | 5761 days | 28% |
| katjones | 10/10 | 5761 days | 28% |
| Sallie Peters | 10/10 | 5761 days | 28% |
| jaimie tyler | 10/10 | 5761 days | 28% |
| Doris Resch | 10/10 | 5767 days | 25% |
| Frances Hay | 9/10 | 5788 days | 25% |
| Jezp16 | 10/10 | 5789 days | 28% |
| Slimacik | 10/10 | 5789 days | 28% |
| Sally Orr | 10/10 | 5789 days | 28% |
| Hayley Wilson | 10/10 | 5789 days | 28% |
| Robert Trostle | 10/10 | 5789 days | 28% |
| Eileen | 10/10 | 5789 days | 28% |
| Camila Xavier | 10/10 | 5820 days | 28% |
| Robyn Burnett | 10/10 | 5820 days | 28% |
| Melanie Kreuzer | 10/10 | 5820 days | 28% |
| K Menzies | 10/10 | 5820 days | 28% |
| Rebecca Sherman | 10/10 | 5820 days | 28% |
| Josh Keeble | 10/10 | 5820 days | 28% |
| Rowena | 10/10 | 5820 days | 28% |
| gereldineb | 7/10 | 5845 days | 23% |
| Maria Fortuno | 10/10 | 5851 days | 28% |
| denny laird | 10/10 | 5851 days | 28% |
| Ann-Louise | 10/10 | 5851 days | 28% |
| Johnsteele | 10/10 | 5851 days | 28% |
| Dolores Del Rio | 10/10 | 5851 days | 28% |
| Samantha Costa | 10/10 | 5851 days | 28% |
| travelbug1488 | 10/10 | 5851 days | 28% |
| Rebecca Jenner | 10/10 | 5862 days | 25% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5874 days | 25% |
| ShaneHoran | 10/10 | 5881 days | 28% |
| Kevin LOMBA | 10/10 | 5881 days | 28% |
| Sheridan Hancock | 10/10 | 5881 days | 28% |
| Rossphall | 10/10 | 5881 days | 28% |
| waters811 | 10/10 | 5912 days | 28% |
| Lyndsay Reid | 10/10 | 5912 days | 28% |
| SarahL | 10/10 | 5912 days | 28% |
| EllieMiller | 10/10 | 5912 days | 28% |
| Jackie Smith | 10/10 | 5942 days | 28% |
| Katie | 10/10 | 5973 days | 28% |
| MICHELLE_B | 10/10 | 6004 days | 28% |
| Mandy Ng | 8/10 | 6034 days | 28% |
| BTaylor | 10/10 | 6065 days | 28% |
| Rob Sprint | 10/10 | 6065 days | 28% |
| Jane Johnson | 10/10 | 6065 days | 28% |
| Lizzy Evans | 10/10 | 6095 days | 28% |
| davidne | 9/10 | 6095 days | 25% |
| Jeffrey C | 10/10 | 6108 days | 28% |
| Kristysue | 10/10 | 6126 days | 28% |
| scentless_apprentice | 10/10 | 6126 days | 28% |
| JeffO | 10/10 | 6138 days | 25% |
| MattB | 9/10 | 6138 days | 25% |
| Vili | 10/10 | 6142 days | 28% |
| Celine Cheval | 10/10 | 6142 days | 28% |
| Stephen Riley | 10/10 | 6142 days | 28% |
| Katie | 10/10 | 6145 days | 25% |
| Dave | 10/10 | 6145 days | 25% |
| Jonathan Liew | 3/10 | 6162 days | 13% |
| LauraA | 7/10 | 6175 days | 23% |
| BenD | 7/10 | 6185 days | 23% |
| bjanak326 | 10/10 | 6185 days | 28% |
| Amma Littlewood | 10/10 | 6246 days | 28% |
| Ains | 10/10 | 6260 days | 28% |
| jaejacobson | 10/10 | 6261 days | 28% |
| georgepearse | 10/10 | 6266 days | 28% |
| Aoife | 9/10 | 6269 days | 25% |
| Andrea | 10/10 | 6277 days | 28% |
| Ellie | 9/10 | 6301 days | 25% |
| Caroline | 8/10 | 6310 days | 25% |
| Annie Walsh | 8/10 | 6310 days | 25% |
| Lucchi | 10/10 | 6347 days | 25% |
| Gorka Rojas | 10/10 | 6367 days | 25% |
| Sharlene Peach | 10/10 | 6437 days | 25% |
| Katy Bray | 9/10 | 6475 days | 25% |
| Philippe | 10/10 | 6496 days | 25% |
| Stephanie | 8/10 | 6536 days | 25% |
| Lena | 9/10 | 6573 days | 25% |
| Martine Arsac | 9/10 | 6577 days | 25% |
| Dick Janssen | 7/10 | 6662 days | 23% |
| Katie | 10/10 | 6828 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.