G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2435 days | 100% |
| Magdalena | 10/10 | 2968 days | 66% |
| Dubrulle | 10/10 | 2971 days | 66% |
| Louise Nicholls | 9/10 | 2995 days | 64% |
| Caroline Coudray | 10/10 | 2998 days | 65% |
| Lily Lee | 1/10 | 3257 days | 23% |
| Frenziska Schmid | 10/10 | 3259 days | 53% |
| Jam Boggomann | 10/10 | 3710 days | 31% |
| Jason Panett | 10/10 | 3743 days | 33% |
| Charlotte | 9/10 | 3960 days | 19% |
| Vuillermet | 9/10 | 3960 days | 19% |
| Olivier Carval | 8/10 | 3991 days | 17% |
| Kathryn Pisco | 9/10 | 4360 days | 0% |
| Mike Pisco | 10/10 | 4360 days | 0% |
| Janine Kohlgrueler | 10/10 | 4361 days | 0% |
| Moni Sangoi | 10/10 | 4382 days | 26% |
| Mark and Eefie | 8/10 | 4429 days | 23% |
| Weiyong | 10/10 | 4566 days | 26% |
| mayszin | 10/10 | 4658 days | 26% |
| Indra t Jolle | 9/10 | 4723 days | 23% |
| Linda Kosters | 10/10 | 4728 days | 23% |
| Nicholas Prakenhammar | 8/10 | 4732 days | 23% |
| Tadej Ferjan | 10/10 | 4733 days | 23% |
| Helen Chilton | 10/10 | 4736 days | 23% |
| Clemens | 9/10 | 4741 days | 23% |
| Devon Urlacher | 9/10 | 4742 days | 23% |
| Felice | 8/10 | 4779 days | 26% |
| Laura McCusker | 10/10 | 4826 days | 23% |
| Honestreviews | 5/10 | 4840 days | 20% |
| louiset | 8/10 | 4871 days | 26% |
| ellieo | 10/10 | 5054 days | 26% |
| Mitch4qt | 10/10 | 5054 days | 26% |
| tmarty | 10/10 | 5054 days | 26% |
| Becky Edney | 10/10 | 5059 days | 23% |
| Van Vliet | 10/10 | 5072 days | 23% |
| Javier Munoz | 8/10 | 5078 days | 23% |
| Chris Ashton | 10/10 | 5079 days | 23% |
| glavinles | 10/10 | 5085 days | 26% |
| John Hensman | 10/10 | 5089 days | 23% |
| Sandra | 9/10 | 5090 days | 23% |
| Chris Darlington | 10/10 | 5093 days | 23% |
| Thomas Reidinger | 9/10 | 5099 days | 23% |
| Kathryn Knipe | 8/10 | 5103 days | 23% |
| Claus Olsen | 10/10 | 5108 days | 23% |
| STACEY050983 | 10/10 | 5113 days | 26% |
| fcapenerhurst | 10/10 | 5113 days | 26% |
| fifi | 10/10 | 5113 days | 26% |
| Ashleigh Buckley | 10/10 | 5113 days | 23% |
| omakau | 10/10 | 5113 days | 26% |
| David Boyle | 7/10 | 5113 days | 22% |
| electrifying | 10/10 | 5113 days | 26% |
| QtnThomas | 10/10 | 5144 days | 26% |
| viva | 9/10 | 5144 days | 26% |
| Rodieo | 10/10 | 5144 days | 26% |
| Julie | 9/10 | 5175 days | 26% |
| ghough | 10/10 | 5175 days | 26% |
| wackiesttulip | 10/10 | 5175 days | 26% |
| macattack | 10/10 | 5175 days | 26% |
| Mrtomo | 7/10 | 5175 days | 24% |
| Littleone | 10/10 | 5205 days | 26% |
| Chasity28xx | 10/10 | 5236 days | 26% |
| jennanz | 10/10 | 5236 days | 26% |
| nowakiwi | 10/10 | 5236 days | 26% |
| Pankaj_NZ | 10/10 | 5236 days | 26% |
| Sarah_R | 10/10 | 5297 days | 26% |
| christiane78 | 10/10 | 5297 days | 26% |
| EvelinAgent | 10/10 | 5297 days | 26% |
| aspacheco | 10/10 | 5297 days | 26% |
| SamarFarooqui | 10/10 | 5297 days | 26% |
| JoeyS_1979 | 10/10 | 5328 days | 26% |
| Quentin | 10/10 | 5328 days | 26% |
| Moira | 10/10 | 5328 days | 26% |
| chatr350 | 10/10 | 5328 days | 26% |
| niki123 | 10/10 | 5328 days | 26% |
| queenienz | 10/10 | 5328 days | 26% |
| MegS966 | 10/10 | 5328 days | 26% |
| asha12345 | 10/10 | 5358 days | 26% |
| jillmason | 10/10 | 5358 days | 26% |
| Langers | 10/10 | 5358 days | 26% |
| lukeluke | 10/10 | 5358 days | 26% |
| JessQT | 10/10 | 5358 days | 26% |
| gabo | 10/10 | 5358 days | 26% |
| GoongYu | 10/10 | 5358 days | 26% |
| rachelallen84 | 10/10 | 5358 days | 26% |
| AdminPuppet | 10/10 | 5358 days | 26% |
| blessedbutterflies | 10/10 | 5358 days | 26% |
| mistybristow | 10/10 | 5389 days | 26% |
| Giselle | 10/10 | 5389 days | 26% |
| alan_caddick | 10/10 | 5389 days | 26% |
| mthorsty | 9/10 | 5389 days | 26% |
| vixnomads | 10/10 | 5419 days | 26% |
| Andre Nunes | 10/10 | 5419 days | 26% |
| Rita20102010 | 10/10 | 5419 days | 26% |
| Rose Kearsley | 8/10 | 5440 days | 23% |
| Melanie Elia | 10/10 | 5450 days | 26% |
| Andy Elia | 10/10 | 5450 days | 26% |
| katjones | 10/10 | 5450 days | 26% |
| Sallie Peters | 10/10 | 5450 days | 26% |
| jaimie tyler | 10/10 | 5450 days | 26% |
| Doris Resch | 10/10 | 5456 days | 23% |
| Frances Hay | 9/10 | 5477 days | 23% |
| Jezp16 | 10/10 | 5478 days | 26% |
| Slimacik | 10/10 | 5478 days | 26% |
| Sally Orr | 10/10 | 5478 days | 26% |
| Hayley Wilson | 10/10 | 5478 days | 26% |
| Robert Trostle | 10/10 | 5478 days | 26% |
| Eileen | 10/10 | 5478 days | 26% |
| Camila Xavier | 10/10 | 5509 days | 26% |
| Robyn Burnett | 10/10 | 5509 days | 26% |
| Melanie Kreuzer | 10/10 | 5509 days | 26% |
| K Menzies | 10/10 | 5509 days | 26% |
| Rebecca Sherman | 10/10 | 5509 days | 26% |
| Josh Keeble | 10/10 | 5509 days | 26% |
| Rowena | 10/10 | 5509 days | 26% |
| gereldineb | 7/10 | 5534 days | 22% |
| Maria Fortuno | 10/10 | 5540 days | 26% |
| denny laird | 10/10 | 5540 days | 26% |
| Ann-Louise | 10/10 | 5540 days | 26% |
| Johnsteele | 10/10 | 5540 days | 26% |
| Dolores Del Rio | 10/10 | 5540 days | 26% |
| Samantha Costa | 10/10 | 5540 days | 26% |
| travelbug1488 | 10/10 | 5540 days | 26% |
| Rebecca Jenner | 10/10 | 5551 days | 23% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5563 days | 23% |
| ShaneHoran | 10/10 | 5570 days | 26% |
| Kevin LOMBA | 10/10 | 5570 days | 26% |
| Sheridan Hancock | 10/10 | 5570 days | 26% |
| Rossphall | 10/10 | 5570 days | 26% |
| waters811 | 10/10 | 5601 days | 26% |
| Lyndsay Reid | 10/10 | 5601 days | 26% |
| SarahL | 10/10 | 5601 days | 26% |
| EllieMiller | 10/10 | 5601 days | 26% |
| Jackie Smith | 10/10 | 5631 days | 26% |
| Katie | 10/10 | 5662 days | 26% |
| MICHELLE_B | 10/10 | 5693 days | 26% |
| Mandy Ng | 8/10 | 5723 days | 26% |
| BTaylor | 10/10 | 5754 days | 26% |
| Rob Sprint | 10/10 | 5754 days | 26% |
| Jane Johnson | 10/10 | 5754 days | 26% |
| Lizzy Evans | 10/10 | 5784 days | 26% |
| davidne | 9/10 | 5784 days | 23% |
| Jeffrey C | 10/10 | 5797 days | 26% |
| Kristysue | 10/10 | 5815 days | 26% |
| scentless_apprentice | 10/10 | 5815 days | 26% |
| JeffO | 10/10 | 5827 days | 23% |
| MattB | 9/10 | 5827 days | 23% |
| Vili | 10/10 | 5831 days | 26% |
| Celine Cheval | 10/10 | 5831 days | 26% |
| Stephen Riley | 10/10 | 5831 days | 26% |
| Katie | 10/10 | 5834 days | 23% |
| Dave | 10/10 | 5834 days | 23% |
| Jonathan Liew | 3/10 | 5852 days | 14% |
| LauraA | 7/10 | 5864 days | 22% |
| BenD | 7/10 | 5874 days | 22% |
| bjanak326 | 10/10 | 5874 days | 26% |
| Amma Littlewood | 10/10 | 5935 days | 26% |
| Ains | 10/10 | 5949 days | 26% |
| jaejacobson | 10/10 | 5950 days | 26% |
| georgepearse | 10/10 | 5955 days | 26% |
| Aoife | 9/10 | 5958 days | 23% |
| Andrea | 10/10 | 5966 days | 26% |
| Ellie | 9/10 | 5990 days | 23% |
| Caroline | 8/10 | 5999 days | 23% |
| Annie Walsh | 8/10 | 5999 days | 23% |
| Lucchi | 10/10 | 6036 days | 23% |
| Gorka Rojas | 10/10 | 6056 days | 23% |
| Sharlene Peach | 10/10 | 6126 days | 23% |
| Katy Bray | 9/10 | 6164 days | 23% |
| Philippe | 10/10 | 6185 days | 23% |
| Stephanie | 8/10 | 6225 days | 23% |
| Lena | 9/10 | 6262 days | 23% |
| Martine Arsac | 9/10 | 6266 days | 23% |
| Dick Janssen | 7/10 | 6351 days | 22% |
| Katie | 10/10 | 6517 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.