Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2467 days | 100% |
| Magdalena | 10/10 | 3000 days | 60% |
| Dubrulle | 10/10 | 3003 days | 60% |
| Louise Nicholls | 9/10 | 3027 days | 58% |
| Caroline Coudray | 10/10 | 3030 days | 59% |
| Lily Lee | 1/10 | 3289 days | 10% |
| Frenziska Schmid | 10/10 | 3291 days | 44% |
| Jam Boggomann | 10/10 | 3742 days | 19% |
| Jason Panett | 10/10 | 3775 days | 20% |
| Charlotte | 9/10 | 3992 days | 4% |
| Vuillermet | 9/10 | 3992 days | 4% |
| Olivier Carval | 8/10 | 4023 days | 2% |
| Kathryn Pisco | 9/10 | 4392 days | 11% |
| Mike Pisco | 10/10 | 4392 days | 11% |
| Janine Kohlgrueler | 10/10 | 4393 days | 11% |
| Moni Sangoi | 10/10 | 4414 days | 15% |
| Mark and Eefie | 8/10 | 4461 days | 11% |
| Weiyong | 10/10 | 4598 days | 15% |
| mayszin | 10/10 | 4690 days | 15% |
| Indra t Jolle | 9/10 | 4755 days | 11% |
| Linda Kosters | 10/10 | 4760 days | 11% |
| Nicholas Prakenhammar | 8/10 | 4764 days | 11% |
| Tadej Ferjan | 10/10 | 4765 days | 11% |
| Helen Chilton | 10/10 | 4768 days | 11% |
| Clemens | 9/10 | 4773 days | 11% |
| Devon Urlacher | 9/10 | 4774 days | 11% |
| Felice | 8/10 | 4811 days | 14% |
| Laura McCusker | 10/10 | 4858 days | 11% |
| Honestreviews | 5/10 | 4872 days | 7% |
| louiset | 8/10 | 4903 days | 14% |
| ellieo | 10/10 | 5086 days | 15% |
| Mitch4qt | 10/10 | 5086 days | 15% |
| tmarty | 10/10 | 5086 days | 15% |
| Becky Edney | 10/10 | 5091 days | 11% |
| Van Vliet | 10/10 | 5104 days | 11% |
| Javier Munoz | 8/10 | 5110 days | 11% |
| Chris Ashton | 10/10 | 5111 days | 11% |
| glavinles | 10/10 | 5117 days | 15% |
| John Hensman | 10/10 | 5121 days | 11% |
| Sandra | 9/10 | 5122 days | 11% |
| Chris Darlington | 10/10 | 5125 days | 11% |
| Thomas Reidinger | 9/10 | 5131 days | 11% |
| Kathryn Knipe | 8/10 | 5135 days | 11% |
| Claus Olsen | 10/10 | 5140 days | 11% |
| STACEY050983 | 10/10 | 5145 days | 15% |
| fcapenerhurst | 10/10 | 5145 days | 15% |
| fifi | 10/10 | 5145 days | 15% |
| Ashleigh Buckley | 10/10 | 5145 days | 11% |
| omakau | 10/10 | 5145 days | 15% |
| David Boyle | 7/10 | 5145 days | 9% |
| electrifying | 10/10 | 5145 days | 15% |
| QtnThomas | 10/10 | 5176 days | 15% |
| viva | 9/10 | 5176 days | 14% |
| Rodieo | 10/10 | 5176 days | 15% |
| Julie | 9/10 | 5207 days | 14% |
| ghough | 10/10 | 5207 days | 15% |
| wackiesttulip | 10/10 | 5207 days | 15% |
| macattack | 10/10 | 5207 days | 15% |
| Mrtomo | 7/10 | 5207 days | 12% |
| Littleone | 10/10 | 5237 days | 15% |
| Chasity28xx | 10/10 | 5268 days | 15% |
| jennanz | 10/10 | 5268 days | 15% |
| nowakiwi | 10/10 | 5268 days | 15% |
| Pankaj_NZ | 10/10 | 5268 days | 15% |
| Sarah_R | 10/10 | 5329 days | 15% |
| christiane78 | 10/10 | 5329 days | 15% |
| EvelinAgent | 10/10 | 5329 days | 15% |
| aspacheco | 10/10 | 5329 days | 15% |
| SamarFarooqui | 10/10 | 5329 days | 15% |
| JoeyS_1979 | 10/10 | 5360 days | 15% |
| Quentin | 10/10 | 5360 days | 15% |
| Moira | 10/10 | 5360 days | 15% |
| chatr350 | 10/10 | 5360 days | 15% |
| niki123 | 10/10 | 5360 days | 15% |
| queenienz | 10/10 | 5360 days | 15% |
| MegS966 | 10/10 | 5360 days | 15% |
| asha12345 | 10/10 | 5390 days | 15% |
| jillmason | 10/10 | 5390 days | 15% |
| Langers | 10/10 | 5390 days | 15% |
| lukeluke | 10/10 | 5390 days | 15% |
| JessQT | 10/10 | 5390 days | 15% |
| gabo | 10/10 | 5390 days | 15% |
| GoongYu | 10/10 | 5390 days | 15% |
| rachelallen84 | 10/10 | 5390 days | 15% |
| AdminPuppet | 10/10 | 5390 days | 15% |
| blessedbutterflies | 10/10 | 5390 days | 15% |
| mistybristow | 10/10 | 5421 days | 15% |
| Giselle | 10/10 | 5421 days | 15% |
| alan_caddick | 10/10 | 5421 days | 15% |
| mthorsty | 9/10 | 5421 days | 14% |
| vixnomads | 10/10 | 5451 days | 15% |
| Andre Nunes | 10/10 | 5451 days | 15% |
| Rita20102010 | 10/10 | 5451 days | 15% |
| Rose Kearsley | 8/10 | 5472 days | 11% |
| Melanie Elia | 10/10 | 5482 days | 15% |
| Andy Elia | 10/10 | 5482 days | 15% |
| katjones | 10/10 | 5482 days | 15% |
| Sallie Peters | 10/10 | 5482 days | 15% |
| jaimie tyler | 10/10 | 5482 days | 15% |
| Doris Resch | 10/10 | 5488 days | 11% |
| Frances Hay | 9/10 | 5509 days | 11% |
| Jezp16 | 10/10 | 5510 days | 15% |
| Slimacik | 10/10 | 5510 days | 15% |
| Sally Orr | 10/10 | 5510 days | 15% |
| Hayley Wilson | 10/10 | 5510 days | 15% |
| Robert Trostle | 10/10 | 5510 days | 15% |
| Eileen | 10/10 | 5510 days | 15% |
| Camila Xavier | 10/10 | 5541 days | 15% |
| Robyn Burnett | 10/10 | 5541 days | 15% |
| Melanie Kreuzer | 10/10 | 5541 days | 15% |
| K Menzies | 10/10 | 5541 days | 15% |
| Rebecca Sherman | 10/10 | 5541 days | 15% |
| Josh Keeble | 10/10 | 5541 days | 15% |
| Rowena | 10/10 | 5541 days | 15% |
| gereldineb | 7/10 | 5566 days | 9% |
| Maria Fortuno | 10/10 | 5572 days | 15% |
| denny laird | 10/10 | 5572 days | 15% |
| Ann-Louise | 10/10 | 5572 days | 15% |
| Johnsteele | 10/10 | 5572 days | 15% |
| Dolores Del Rio | 10/10 | 5572 days | 15% |
| Samantha Costa | 10/10 | 5572 days | 15% |
| travelbug1488 | 10/10 | 5572 days | 15% |
| Rebecca Jenner | 10/10 | 5583 days | 11% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5595 days | 11% |
| ShaneHoran | 10/10 | 5602 days | 15% |
| Kevin LOMBA | 10/10 | 5602 days | 15% |
| Sheridan Hancock | 10/10 | 5602 days | 15% |
| Rossphall | 10/10 | 5602 days | 15% |
| waters811 | 10/10 | 5633 days | 15% |
| Lyndsay Reid | 10/10 | 5633 days | 15% |
| SarahL | 10/10 | 5633 days | 15% |
| EllieMiller | 10/10 | 5633 days | 15% |
| Jackie Smith | 10/10 | 5663 days | 15% |
| Katie | 10/10 | 5694 days | 15% |
| MICHELLE_B | 10/10 | 5725 days | 15% |
| Mandy Ng | 8/10 | 5755 days | 14% |
| BTaylor | 10/10 | 5786 days | 15% |
| Rob Sprint | 10/10 | 5786 days | 15% |
| Jane Johnson | 10/10 | 5786 days | 15% |
| Lizzy Evans | 10/10 | 5816 days | 15% |
| davidne | 9/10 | 5816 days | 11% |
| Jeffrey C | 10/10 | 5829 days | 15% |
| Kristysue | 10/10 | 5847 days | 15% |
| scentless_apprentice | 10/10 | 5847 days | 15% |
| JeffO | 10/10 | 5859 days | 11% |
| MattB | 9/10 | 5859 days | 11% |
| Vili | 10/10 | 5863 days | 15% |
| Celine Cheval | 10/10 | 5863 days | 15% |
| Stephen Riley | 10/10 | 5863 days | 15% |
| Katie | 10/10 | 5866 days | 11% |
| Dave | 10/10 | 5866 days | 11% |
| Jonathan Liew | 3/10 | 5883 days | 0% |
| LauraA | 7/10 | 5896 days | 9% |
| BenD | 7/10 | 5906 days | 9% |
| bjanak326 | 10/10 | 5906 days | 15% |
| Amma Littlewood | 10/10 | 5967 days | 15% |
| Ains | 10/10 | 5981 days | 15% |
| jaejacobson | 10/10 | 5982 days | 15% |
| georgepearse | 10/10 | 5987 days | 15% |
| Aoife | 9/10 | 5990 days | 11% |
| Andrea | 10/10 | 5998 days | 15% |
| Ellie | 9/10 | 6022 days | 11% |
| Caroline | 8/10 | 6031 days | 11% |
| Annie Walsh | 8/10 | 6031 days | 11% |
| Lucchi | 10/10 | 6068 days | 11% |
| Gorka Rojas | 10/10 | 6088 days | 11% |
| Sharlene Peach | 10/10 | 6158 days | 11% |
| Katy Bray | 9/10 | 6196 days | 11% |
| Philippe | 10/10 | 6217 days | 11% |
| Stephanie | 8/10 | 6257 days | 11% |
| Lena | 9/10 | 6294 days | 11% |
| Martine Arsac | 9/10 | 6298 days | 11% |
| Dick Janssen | 7/10 | 6383 days | 9% |
| Katie | 10/10 | 6549 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.