G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
187 Valid Reviews
The Whakapapa Holiday Park experience has a total of 191 reviews. There are 187 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 187 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.33% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.33% and is based on 187 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 187 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 29 days | 99% |
| Cam an | 3/10 | 60 days | 55% |
| Kc | 9/10 | 60 days | 100% |
| Bobo | 9/10 | 60 days | 100% |
| Emily | 9/10 | 60 days | 100% |
| Nadia | 9/10 | 90 days | 100% |
| Fabienne | 5/10 | 335 days | 72% |
| Jorian | 10/10 | 364 days | 94% |
| Mike Howe | 8/10 | 364 days | 92% |
| Sydney Piskor | 10/10 | 456 days | 89% |
| Anne | 6/10 | 487 days | 75% |
| Henry | 9/10 | 548 days | 83% |
| Ka Gill | 9/10 | 640 days | 77% |
| Anne | 9/10 | 670 days | 75% |
| Helen E | 8/10 | 701 days | 71% |
| V L Nelson | 9/10 | 729 days | 70% |
| Inge | 8/10 | 760 days | 67% |
| Cindi Wight | 10/10 | 821 days | 62% |
| Annie | 1/10 | 1217 days | 11% |
| Melissa | 10/10 | 1400 days | 15% |
| Jaeneen | 10/10 | 1459 days | 13% |
| Dan | 7/10 | 1551 days | 9% |
| Paul | 8/10 | 1551 days | 9% |
| Carl Bright | 10/10 | 1674 days | 6% |
| Ashleigh Lim | 10/10 | 1674 days | 6% |
| Linda | 9/10 | 1674 days | 6% |
| Reba | 9/10 | 1796 days | 5% |
| Stefan Hohmann | 10/10 | 1796 days | 5% |
| Peter | 10/10 | 1887 days | 5% |
| Su | 9/10 | 1887 days | 5% |
| Luis Vigil Vidal | 10/10 | 1917 days | 5% |
| Lua | 10/10 | 1917 days | 5% |
| Michal Mazaki | 3/10 | 1948 days | 3% |
| Michal Mazaki | 3/10 | 1948 days | 3% |
| Bites | 9/10 | 1948 days | 5% |
| Chris Plummer | 10/10 | 1948 days | 5% |
| Martinez Whanau | 9/10 | 2040 days | 5% |
| Andy | 3/10 | 2040 days | 2% |
| Paige | 9/10 | 2131 days | 4% |
| Michael | 10/10 | 2131 days | 4% |
| David Hart | 9/10 | 2162 days | 4% |
| Beth | 9/10 | 2162 days | 4% |
| Tash & Laura | 8/10 | 2190 days | 4% |
| Francois & Caroline | 9/10 | 2221 days | 4% |
| Elke fuenfstueck | 6/10 | 2252 days | 4% |
| Rachael Dyson | 9/10 | 2282 days | 4% |
| Grizzly Girl | 9/10 | 2313 days | 4% |
| Ingrid Peters | 10/10 | 2313 days | 4% |
| Kenza | 8/10 | 2313 days | 4% |
| Jennie and kids | 9/10 | 2466 days | 4% |
| Martha Godon | 8/10 | 2466 days | 4% |
| Bradletn | 8/10 | 2496 days | 4% |
| Helene | 9/10 | 2527 days | 4% |
| The Weathersons | 10/10 | 2540 days | 3% |
| Helen Bond | 10/10 | 2555 days | 4% |
| Luis Vigil Vidal | 10/10 | 2569 days | 3% |
| Millka Pietikainen | 10/10 | 2597 days | 4% |
| Ronald Daigneault | 8/10 | 2610 days | 3% |
| Debbie Lesurf | 10/10 | 2624 days | 3% |
| Joe Trigg | 7/10 | 2649 days | 3% |
| Javier Mimbrera | 9/10 | 2708 days | 3% |
| Alexander | 10/10 | 2826 days | 3% |
| Mark Ravenscroft | 10/10 | 2832 days | 3% |
| Roger | 9/10 | 2847 days | 3% |
| Mailhos Cécile | 9/10 | 2895 days | 3% |
| Mark Haydon | 10/10 | 2920 days | 3% |
| Liz K | 10/10 | 2931 days | 3% |
| Erich Brueggermann | 7/10 | 2949 days | 3% |
| Monique Pos | 10/10 | 2972 days | 3% |
| abd malik ahmad | 8/10 | 2982 days | 3% |
| Gary Cohen | 9/10 | 3012 days | 3% |
| S Webb | 9/10 | 3012 days | 3% |
| Greg Mackay | 8/10 | 3073 days | 3% |
| Mikael Torres | 9/10 | 3105 days | 2% |
| Bianca Macri | 10/10 | 3187 days | 2% |
| David Elliott | 10/10 | 3226 days | 2% |
| Susan Woods | 10/10 | 3257 days | 2% |
| Torben Koop | 10/10 | 3260 days | 2% |
| Heather Scoltock | 10/10 | 3282 days | 2% |
| Ian Robb | 10/10 | 3286 days | 2% |
| Michele Johns | 10/10 | 3286 days | 2% |
| Steve Newton | 10/10 | 3286 days | 2% |
| Tine Fook | 9/10 | 3303 days | 2% |
| Paul Read | 9/10 | 3317 days | 2% |
| Sarah Hammond | 8/10 | 3317 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3317 days | 2% |
| Roel Boorsma | 9/10 | 3335 days | 2% |
| David Walter | 5/10 | 3337 days | 2% |
| Jo Batt | 9/10 | 3352 days | 2% |
| Jamie | 9/10 | 3378 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3409 days | 1% |
| Suzanne Vermeulen | 7/10 | 3409 days | 2% |
| Denelle Coutts | 9/10 | 3420 days | 2% |
| María del Carmen Escandell | 8/10 | 3447 days | 2% |
| Andreas Knipper | 9/10 | 3463 days | 2% |
| Niall Crosby | 10/10 | 3501 days | 2% |
| Julie Walles | 9/10 | 3501 days | 2% |
| Constantin D | 7/10 | 3655 days | 1% |
| holidaymad from Solihull | 8/10 | 3682 days | 1% |
| John K | 9/10 | 3743 days | 1% |
| Mark Fisher | 8/10 | 3743 days | 1% |
| GN100 | 8/10 | 3774 days | 1% |
| Daniel Capener | 7/10 | 3866 days | 1% |
| tim winders | 9/10 | 3896 days | 1% |
| Leonie Moeller | 9/10 | 3966 days | 1% |
| Gillian Scott | 9/10 | 3986 days | 1% |
| Janina Zwerver | 9/10 | 3990 days | 1% |
| Rita Hochstiasser | 9/10 | 4013 days | 1% |
| Matthias Freiling | 7/10 | 4014 days | 1% |
| Johannes | 8/10 | 4015 days | 1% |
| Bert Snel | 9/10 | 4047 days | 1% |
| kiwifamily2 | 8/10 | 4047 days | 1% |
| David Restell | 9/10 | 4231 days | 0% |
| David Lee | 8/10 | 4365 days | 0% |
| Christopher Saunders | 7/10 | 4395 days | 1% |
| Henrik Steinruecken | 7/10 | 4425 days | 1% |
| Ramon Keller | 10/10 | 4433 days | 1% |
| Anne Kerpershoek | 8/10 | 4435 days | 1% |
| Camille Gerjat | 7/10 | 4448 days | 1% |
| Faassen | 5/10 | 4451 days | 1% |
| Fam von Hattem | 7/10 | 4455 days | 1% |
| sueadegizmo | 10/10 | 4626 days | 1% |
| Mark Westebring | 9/10 | 4705 days | 1% |
| Be Groen | 8/10 | 4710 days | 1% |
| Daniel & Manuela | 8/10 | 4724 days | 1% |
| Graham Platt | 8/10 | 4727 days | 1% |
| Lars | 9/10 | 4727 days | 1% |
| Michael Stoll | 8/10 | 4728 days | 1% |
| Moritz | 9/10 | 4731 days | 1% |
| Dominique | 8/10 | 4731 days | 1% |
| Charlotte | 7/10 | 4733 days | 1% |
| Hardy | 9/10 | 4733 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4733 days | 1% |
| Corv V D Hof | 7/10 | 4744 days | 1% |
| Guillaume Milcent | 7/10 | 4744 days | 1% |
| Lotte Foged | 8/10 | 4745 days | 1% |
| snoopidoops | 9/10 | 4778 days | 1% |
| Waldemar Schuler | 9/10 | 4825 days | 1% |
| Lardy | 8/10 | 4826 days | 1% |
| R & M Willows | 9/10 | 4826 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4870 days | 1% |
| james11 | 9/10 | 4870 days | 1% |
| kelvin88 | 10/10 | 4870 days | 1% |
| Jon11 | 10/10 | 4870 days | 1% |
| john_seasoned_traveler | 10/10 | 4870 days | 1% |
| de Smedt | 9/10 | 5056 days | 1% |
| Philip Gierke | 7/10 | 5058 days | 1% |
| Knapen | 9/10 | 5064 days | 1% |
| Kuhu | 7/10 | 5068 days | 1% |
| Christian Pflegi | 6/10 | 5072 days | 1% |
| Marianne Wheatley | 10/10 | 5072 days | 1% |
| Wheeler | 7/10 | 5073 days | 1% |
| Nick Tinnemeier | 8/10 | 5074 days | 1% |
| Fam de Kruyf | 8/10 | 5081 days | 1% |
| Fee_MacIntosh | 10/10 | 5084 days | 1% |
| Vincent | 7/10 | 5088 days | 1% |
| Sanne | 8/10 | 5088 days | 1% |
| Erica Moorhouse | 8/10 | 5089 days | 1% |
| mr Schumader | 10/10 | 5098 days | 1% |
| Helene Descamps | 7/10 | 5100 days | 1% |
| Patrick Decoster | 8/10 | 5105 days | 1% |
| Jane Hancock | 9/10 | 5107 days | 1% |
| Nadia Husain | 6/10 | 5112 days | 1% |
| hendrik king | 9/10 | 5143 days | 1% |
| Christof | 10/10 | 5418 days | 1% |
| astridaus | 9/10 | 5418 days | 1% |
| Flora | 9/10 | 5451 days | 1% |
| John Harrison | 10/10 | 5456 days | 1% |
| anon | 7/10 | 5456 days | 1% |
| Pierre Pilon | 9/10 | 5457 days | 1% |
| Peter Koeck | 10/10 | 5458 days | 1% |
| Sebastien Briant | 8/10 | 5476 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5482 days | 1% |
| Beute Jacob | 7/10 | 5490 days | 1% |
| Family van Hessem | 7/10 | 5497 days | 1% |
| Thomas Signes | 7/10 | 5504 days | 1% |
| kevinp | 7/10 | 5520 days | 1% |
| ilkal | 8/10 | 5525 days | 1% |
| elskeb | 8/10 | 5527 days | 1% |
| Hanne Wichmann | 10/10 | 5543 days | 1% |
| Steffi Marco | 7/10 | 5543 days | 1% |
| Volker Jåkel | 7/10 | 5546 days | 1% |
| MartinG | 8/10 | 5816 days | 1% |
| GillianK | 9/10 | 5818 days | 1% |
| Nick | 8/10 | 5826 days | 1% |
| Nick | 9/10 | 5827 days | 1% |
| Chris | 9/10 | 5832 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| 13 | -0.27% |
| … | … |
Balancing Adjustment
2.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.