Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 260 days | 100% |
| Morgane | 8/10 | 350 days | 95% |
| Jojo&Skoko | 10/10 | 350 days | 97% |
| Cam an | 3/10 | 381 days | 52% |
| Kc | 9/10 | 381 days | 94% |
| Bobo | 9/10 | 381 days | 94% |
| Emily | 9/10 | 381 days | 94% |
| Nadia | 9/10 | 411 days | 93% |
| Fabienne | 5/10 | 656 days | 60% |
| Jorian | 10/10 | 685 days | 76% |
| Mike Howe | 8/10 | 685 days | 75% |
| Sydney Piskor | 10/10 | 777 days | 68% |
| Anne | 6/10 | 808 days | 56% |
| Henry | 9/10 | 869 days | 59% |
| Ka Gill | 9/10 | 961 days | 49% |
| Anne | 9/10 | 991 days | 46% |
| Helen E | 8/10 | 1022 days | 43% |
| V L Nelson | 9/10 | 1050 days | 40% |
| Inge | 8/10 | 1081 days | 37% |
| Cindi Wight | 10/10 | 1142 days | 33% |
| Annie | 1/10 | 1538 days | 4% |
| Melissa | 10/10 | 1721 days | 6% |
| Jaeneen | 10/10 | 1780 days | 5% |
| Dan | 7/10 | 1872 days | 5% |
| Paul | 8/10 | 1872 days | 5% |
| Carl Bright | 10/10 | 1995 days | 5% |
| Ashleigh Lim | 10/10 | 1995 days | 5% |
| Linda | 9/10 | 1995 days | 5% |
| Reba | 9/10 | 2117 days | 5% |
| Stefan Hohmann | 10/10 | 2117 days | 5% |
| Peter | 10/10 | 2208 days | 4% |
| Su | 9/10 | 2208 days | 4% |
| Luis Vigil Vidal | 10/10 | 2238 days | 4% |
| Lua | 10/10 | 2238 days | 4% |
| Michal Mazaki | 3/10 | 2269 days | 2% |
| Michal Mazaki | 3/10 | 2269 days | 2% |
| Bites | 9/10 | 2269 days | 4% |
| Chris Plummer | 10/10 | 2269 days | 4% |
| Martinez Whanau | 9/10 | 2361 days | 4% |
| Andy | 3/10 | 2361 days | 2% |
| Paige | 9/10 | 2452 days | 4% |
| Michael | 10/10 | 2452 days | 4% |
| David Hart | 9/10 | 2483 days | 4% |
| Beth | 9/10 | 2483 days | 4% |
| Tash & Laura | 8/10 | 2511 days | 4% |
| Francois & Caroline | 9/10 | 2542 days | 4% |
| Elke fuenfstueck | 6/10 | 2573 days | 3% |
| Rachael Dyson | 9/10 | 2602 days | 4% |
| Grizzly Girl | 9/10 | 2634 days | 3% |
| Ingrid Peters | 10/10 | 2634 days | 4% |
| Kenza | 8/10 | 2634 days | 3% |
| Jennie and kids | 9/10 | 2787 days | 3% |
| Martha Godon | 8/10 | 2787 days | 3% |
| Bradletn | 8/10 | 2817 days | 3% |
| Helene | 9/10 | 2848 days | 3% |
| The Weathersons | 10/10 | 2861 days | 3% |
| Helen Bond | 10/10 | 2876 days | 3% |
| Luis Vigil Vidal | 10/10 | 2890 days | 3% |
| Millka Pietikainen | 10/10 | 2918 days | 3% |
| Ronald Daigneault | 8/10 | 2931 days | 3% |
| Debbie Lesurf | 10/10 | 2945 days | 3% |
| Joe Trigg | 7/10 | 2970 days | 3% |
| Javier Mimbrera | 9/10 | 3028 days | 3% |
| Alexander | 10/10 | 3147 days | 2% |
| Mark Ravenscroft | 10/10 | 3153 days | 2% |
| Roger | 9/10 | 3168 days | 2% |
| Mailhos Cécile | 9/10 | 3216 days | 2% |
| Mark Haydon | 10/10 | 3240 days | 2% |
| Liz K | 10/10 | 3252 days | 2% |
| Erich Brueggermann | 7/10 | 3270 days | 2% |
| Monique Pos | 10/10 | 3293 days | 2% |
| abd malik ahmad | 8/10 | 3302 days | 2% |
| Gary Cohen | 9/10 | 3332 days | 2% |
| S Webb | 9/10 | 3332 days | 2% |
| Greg Mackay | 8/10 | 3393 days | 2% |
| Mikael Torres | 9/10 | 3426 days | 2% |
| Bianca Macri | 10/10 | 3508 days | 2% |
| David Elliott | 10/10 | 3546 days | 2% |
| Susan Woods | 10/10 | 3577 days | 2% |
| Torben Koop | 10/10 | 3581 days | 2% |
| Heather Scoltock | 10/10 | 3603 days | 2% |
| Ian Robb | 10/10 | 3606 days | 2% |
| Michele Johns | 10/10 | 3606 days | 2% |
| Steve Newton | 10/10 | 3607 days | 2% |
| Tine Fook | 9/10 | 3624 days | 1% |
| Paul Read | 9/10 | 3637 days | 1% |
| Sarah Hammond | 8/10 | 3637 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3638 days | 1% |
| Roel Boorsma | 9/10 | 3656 days | 1% |
| David Walter | 5/10 | 3658 days | 1% |
| Jo Batt | 9/10 | 3673 days | 1% |
| Jamie | 9/10 | 3698 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3729 days | 1% |
| Suzanne Vermeulen | 7/10 | 3730 days | 1% |
| Denelle Coutts | 9/10 | 3741 days | 1% |
| María del Carmen Escandell | 8/10 | 3768 days | 1% |
| Andreas Knipper | 9/10 | 3784 days | 1% |
| Niall Crosby | 10/10 | 3821 days | 1% |
| Julie Walles | 9/10 | 3821 days | 1% |
| Constantin D | 7/10 | 3976 days | 1% |
| holidaymad from Solihull | 8/10 | 4002 days | 1% |
| John K | 9/10 | 4063 days | 1% |
| Mark Fisher | 8/10 | 4063 days | 1% |
| GN100 | 8/10 | 4094 days | 1% |
| Daniel Capener | 7/10 | 4187 days | 0% |
| tim winders | 9/10 | 4217 days | 0% |
| Leonie Moeller | 9/10 | 4287 days | 0% |
| Gillian Scott | 9/10 | 4307 days | 0% |
| Janina Zwerver | 9/10 | 4311 days | 0% |
| Rita Hochstiasser | 9/10 | 4334 days | 0% |
| Matthias Freiling | 7/10 | 4335 days | 0% |
| Johannes | 8/10 | 4336 days | 0% |
| Bert Snel | 9/10 | 4367 days | 0% |
| kiwifamily2 | 8/10 | 4368 days | 0% |
| David Restell | 9/10 | 4552 days | 1% |
| David Lee | 8/10 | 4686 days | 1% |
| Christopher Saunders | 7/10 | 4716 days | 1% |
| Henrik Steinruecken | 7/10 | 4746 days | 1% |
| Ramon Keller | 10/10 | 4754 days | 1% |
| Anne Kerpershoek | 8/10 | 4756 days | 1% |
| Camille Gerjat | 7/10 | 4769 days | 1% |
| Faassen | 5/10 | 4772 days | 1% |
| Fam von Hattem | 7/10 | 4776 days | 1% |
| sueadegizmo | 10/10 | 4947 days | 1% |
| Mark Westebring | 9/10 | 5026 days | 1% |
| Be Groen | 8/10 | 5031 days | 1% |
| Daniel & Manuela | 8/10 | 5045 days | 1% |
| Graham Platt | 8/10 | 5048 days | 1% |
| Lars | 9/10 | 5048 days | 1% |
| Michael Stoll | 8/10 | 5049 days | 1% |
| Moritz | 9/10 | 5052 days | 1% |
| Dominique | 8/10 | 5052 days | 1% |
| Charlotte | 7/10 | 5054 days | 1% |
| Hardy | 9/10 | 5054 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5054 days | 1% |
| Corv V D Hof | 7/10 | 5065 days | 1% |
| Guillaume Milcent | 7/10 | 5065 days | 1% |
| Lotte Foged | 8/10 | 5066 days | 1% |
| snoopidoops | 9/10 | 5099 days | 1% |
| Waldemar Schuler | 9/10 | 5146 days | 1% |
| Lardy | 8/10 | 5147 days | 1% |
| R & M Willows | 9/10 | 5147 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5191 days | 1% |
| james11 | 9/10 | 5191 days | 1% |
| kelvin88 | 10/10 | 5191 days | 1% |
| Jon11 | 10/10 | 5191 days | 1% |
| john_seasoned_traveler | 10/10 | 5191 days | 1% |
| de Smedt | 9/10 | 5377 days | 1% |
| Philip Gierke | 7/10 | 5379 days | 1% |
| Knapen | 9/10 | 5385 days | 1% |
| Kuhu | 7/10 | 5389 days | 1% |
| Christian Pflegi | 6/10 | 5393 days | 1% |
| Marianne Wheatley | 10/10 | 5393 days | 1% |
| Wheeler | 7/10 | 5394 days | 1% |
| Nick Tinnemeier | 8/10 | 5395 days | 1% |
| Fam de Kruyf | 8/10 | 5402 days | 1% |
| Fee_MacIntosh | 10/10 | 5405 days | 1% |
| Vincent | 7/10 | 5409 days | 1% |
| Sanne | 8/10 | 5409 days | 1% |
| Erica Moorhouse | 8/10 | 5410 days | 1% |
| mr Schumader | 10/10 | 5419 days | 1% |
| Helene Descamps | 7/10 | 5421 days | 1% |
| Patrick Decoster | 8/10 | 5426 days | 1% |
| Jane Hancock | 9/10 | 5428 days | 1% |
| Nadia Husain | 6/10 | 5433 days | 1% |
| hendrik king | 9/10 | 5464 days | 1% |
| Christof | 10/10 | 5739 days | 1% |
| astridaus | 9/10 | 5739 days | 1% |
| Flora | 9/10 | 5772 days | 1% |
| John Harrison | 10/10 | 5777 days | 1% |
| anon | 7/10 | 5777 days | 1% |
| Pierre Pilon | 9/10 | 5778 days | 1% |
| Peter Koeck | 10/10 | 5779 days | 1% |
| Sebastien Briant | 8/10 | 5797 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5803 days | 1% |
| Beute Jacob | 7/10 | 5811 days | 1% |
| Family van Hessem | 7/10 | 5818 days | 1% |
| Thomas Signes | 7/10 | 5825 days | 1% |
| kevinp | 7/10 | 5841 days | 1% |
| ilkal | 8/10 | 5846 days | 1% |
| elskeb | 8/10 | 5848 days | 1% |
| Hanne Wichmann | 10/10 | 5864 days | 1% |
| Steffi Marco | 7/10 | 5864 days | 1% |
| Volker Jåkel | 7/10 | 5867 days | 1% |
| MartinG | 8/10 | 6137 days | 1% |
| GillianK | 9/10 | 6139 days | 1% |
| Nick | 8/10 | 6147 days | 1% |
| Nick | 9/10 | 6148 days | 1% |
| Chris | 9/10 | 6153 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.