Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 251 days | 100% |
| Morgane | 8/10 | 341 days | 95% |
| Jojo&Skoko | 10/10 | 341 days | 97% |
| Cam an | 3/10 | 372 days | 52% |
| Kc | 9/10 | 372 days | 95% |
| Bobo | 9/10 | 372 days | 95% |
| Emily | 9/10 | 372 days | 95% |
| Nadia | 9/10 | 402 days | 93% |
| Fabienne | 5/10 | 647 days | 60% |
| Jorian | 10/10 | 676 days | 77% |
| Mike Howe | 8/10 | 676 days | 75% |
| Sydney Piskor | 10/10 | 768 days | 69% |
| Anne | 6/10 | 799 days | 57% |
| Henry | 9/10 | 860 days | 59% |
| Ka Gill | 9/10 | 952 days | 50% |
| Anne | 9/10 | 982 days | 47% |
| Helen E | 8/10 | 1013 days | 43% |
| V L Nelson | 9/10 | 1041 days | 41% |
| Inge | 8/10 | 1072 days | 38% |
| Cindi Wight | 10/10 | 1133 days | 33% |
| Annie | 1/10 | 1529 days | 4% |
| Melissa | 10/10 | 1712 days | 6% |
| Jaeneen | 10/10 | 1771 days | 5% |
| Dan | 7/10 | 1863 days | 5% |
| Paul | 8/10 | 1863 days | 5% |
| Carl Bright | 10/10 | 1986 days | 5% |
| Ashleigh Lim | 10/10 | 1986 days | 5% |
| Linda | 9/10 | 1986 days | 5% |
| Reba | 9/10 | 2108 days | 5% |
| Stefan Hohmann | 10/10 | 2108 days | 5% |
| Peter | 10/10 | 2199 days | 4% |
| Su | 9/10 | 2199 days | 4% |
| Luis Vigil Vidal | 10/10 | 2229 days | 4% |
| Lua | 10/10 | 2229 days | 4% |
| Michal Mazaki | 3/10 | 2260 days | 2% |
| Michal Mazaki | 3/10 | 2260 days | 2% |
| Bites | 9/10 | 2260 days | 4% |
| Chris Plummer | 10/10 | 2260 days | 4% |
| Martinez Whanau | 9/10 | 2352 days | 4% |
| Andy | 3/10 | 2352 days | 2% |
| Paige | 9/10 | 2443 days | 4% |
| Michael | 10/10 | 2443 days | 4% |
| David Hart | 9/10 | 2474 days | 4% |
| Beth | 9/10 | 2474 days | 4% |
| Tash & Laura | 8/10 | 2502 days | 4% |
| Francois & Caroline | 9/10 | 2533 days | 4% |
| Elke fuenfstueck | 6/10 | 2564 days | 3% |
| Rachael Dyson | 9/10 | 2593 days | 4% |
| Grizzly Girl | 9/10 | 2625 days | 3% |
| Ingrid Peters | 10/10 | 2625 days | 4% |
| Kenza | 8/10 | 2625 days | 3% |
| Jennie and kids | 9/10 | 2778 days | 3% |
| Martha Godon | 8/10 | 2778 days | 3% |
| Bradletn | 8/10 | 2808 days | 3% |
| Helene | 9/10 | 2839 days | 3% |
| The Weathersons | 10/10 | 2852 days | 3% |
| Helen Bond | 10/10 | 2867 days | 3% |
| Luis Vigil Vidal | 10/10 | 2881 days | 3% |
| Millka Pietikainen | 10/10 | 2909 days | 3% |
| Ronald Daigneault | 8/10 | 2922 days | 3% |
| Debbie Lesurf | 10/10 | 2936 days | 3% |
| Joe Trigg | 7/10 | 2961 days | 3% |
| Javier Mimbrera | 9/10 | 3019 days | 3% |
| Alexander | 10/10 | 3138 days | 2% |
| Mark Ravenscroft | 10/10 | 3144 days | 2% |
| Roger | 9/10 | 3159 days | 2% |
| Mailhos Cécile | 9/10 | 3207 days | 2% |
| Mark Haydon | 10/10 | 3231 days | 2% |
| Liz K | 10/10 | 3243 days | 2% |
| Erich Brueggermann | 7/10 | 3261 days | 2% |
| Monique Pos | 10/10 | 3284 days | 2% |
| abd malik ahmad | 8/10 | 3293 days | 2% |
| Gary Cohen | 9/10 | 3323 days | 2% |
| S Webb | 9/10 | 3323 days | 2% |
| Greg Mackay | 8/10 | 3384 days | 2% |
| Mikael Torres | 9/10 | 3417 days | 2% |
| Bianca Macri | 10/10 | 3499 days | 2% |
| David Elliott | 10/10 | 3537 days | 2% |
| Susan Woods | 10/10 | 3568 days | 2% |
| Torben Koop | 10/10 | 3572 days | 2% |
| Heather Scoltock | 10/10 | 3594 days | 2% |
| Ian Robb | 10/10 | 3597 days | 2% |
| Michele Johns | 10/10 | 3597 days | 2% |
| Steve Newton | 10/10 | 3598 days | 2% |
| Tine Fook | 9/10 | 3615 days | 1% |
| Paul Read | 9/10 | 3628 days | 1% |
| Sarah Hammond | 8/10 | 3628 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3629 days | 1% |
| Roel Boorsma | 9/10 | 3647 days | 1% |
| David Walter | 5/10 | 3649 days | 1% |
| Jo Batt | 9/10 | 3664 days | 1% |
| Jamie | 9/10 | 3689 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3720 days | 1% |
| Suzanne Vermeulen | 7/10 | 3721 days | 1% |
| Denelle Coutts | 9/10 | 3732 days | 1% |
| María del Carmen Escandell | 8/10 | 3759 days | 1% |
| Andreas Knipper | 9/10 | 3775 days | 1% |
| Niall Crosby | 10/10 | 3812 days | 1% |
| Julie Walles | 9/10 | 3812 days | 1% |
| Constantin D | 7/10 | 3967 days | 1% |
| holidaymad from Solihull | 8/10 | 3993 days | 1% |
| John K | 9/10 | 4054 days | 1% |
| Mark Fisher | 8/10 | 4054 days | 1% |
| GN100 | 8/10 | 4085 days | 1% |
| Daniel Capener | 7/10 | 4178 days | 0% |
| tim winders | 9/10 | 4208 days | 0% |
| Leonie Moeller | 9/10 | 4278 days | 0% |
| Gillian Scott | 9/10 | 4298 days | 0% |
| Janina Zwerver | 9/10 | 4302 days | 0% |
| Rita Hochstiasser | 9/10 | 4325 days | 0% |
| Matthias Freiling | 7/10 | 4326 days | 0% |
| Johannes | 8/10 | 4327 days | 0% |
| Bert Snel | 9/10 | 4358 days | 0% |
| kiwifamily2 | 8/10 | 4359 days | 0% |
| David Restell | 9/10 | 4543 days | 1% |
| David Lee | 8/10 | 4677 days | 1% |
| Christopher Saunders | 7/10 | 4707 days | 1% |
| Henrik Steinruecken | 7/10 | 4737 days | 1% |
| Ramon Keller | 10/10 | 4745 days | 1% |
| Anne Kerpershoek | 8/10 | 4747 days | 1% |
| Camille Gerjat | 7/10 | 4760 days | 1% |
| Faassen | 5/10 | 4763 days | 1% |
| Fam von Hattem | 7/10 | 4767 days | 1% |
| sueadegizmo | 10/10 | 4938 days | 1% |
| Mark Westebring | 9/10 | 5017 days | 1% |
| Be Groen | 8/10 | 5022 days | 1% |
| Daniel & Manuela | 8/10 | 5036 days | 1% |
| Graham Platt | 8/10 | 5039 days | 1% |
| Lars | 9/10 | 5039 days | 1% |
| Michael Stoll | 8/10 | 5040 days | 1% |
| Moritz | 9/10 | 5043 days | 1% |
| Dominique | 8/10 | 5043 days | 1% |
| Charlotte | 7/10 | 5045 days | 1% |
| Hardy | 9/10 | 5045 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5045 days | 1% |
| Corv V D Hof | 7/10 | 5056 days | 1% |
| Guillaume Milcent | 7/10 | 5056 days | 1% |
| Lotte Foged | 8/10 | 5057 days | 1% |
| snoopidoops | 9/10 | 5090 days | 1% |
| Waldemar Schuler | 9/10 | 5137 days | 1% |
| Lardy | 8/10 | 5138 days | 1% |
| R & M Willows | 9/10 | 5138 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5182 days | 1% |
| james11 | 9/10 | 5182 days | 1% |
| kelvin88 | 10/10 | 5182 days | 1% |
| Jon11 | 10/10 | 5182 days | 1% |
| john_seasoned_traveler | 10/10 | 5182 days | 1% |
| de Smedt | 9/10 | 5368 days | 1% |
| Philip Gierke | 7/10 | 5370 days | 1% |
| Knapen | 9/10 | 5376 days | 1% |
| Kuhu | 7/10 | 5380 days | 1% |
| Christian Pflegi | 6/10 | 5384 days | 1% |
| Marianne Wheatley | 10/10 | 5384 days | 1% |
| Wheeler | 7/10 | 5385 days | 1% |
| Nick Tinnemeier | 8/10 | 5386 days | 1% |
| Fam de Kruyf | 8/10 | 5393 days | 1% |
| Fee_MacIntosh | 10/10 | 5396 days | 1% |
| Vincent | 7/10 | 5400 days | 1% |
| Sanne | 8/10 | 5400 days | 1% |
| Erica Moorhouse | 8/10 | 5401 days | 1% |
| mr Schumader | 10/10 | 5410 days | 1% |
| Helene Descamps | 7/10 | 5412 days | 1% |
| Patrick Decoster | 8/10 | 5417 days | 1% |
| Jane Hancock | 9/10 | 5419 days | 1% |
| Nadia Husain | 6/10 | 5424 days | 1% |
| hendrik king | 9/10 | 5455 days | 1% |
| Christof | 10/10 | 5730 days | 1% |
| astridaus | 9/10 | 5730 days | 1% |
| Flora | 9/10 | 5763 days | 1% |
| John Harrison | 10/10 | 5768 days | 1% |
| anon | 7/10 | 5768 days | 1% |
| Pierre Pilon | 9/10 | 5769 days | 1% |
| Peter Koeck | 10/10 | 5770 days | 1% |
| Sebastien Briant | 8/10 | 5788 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5794 days | 1% |
| Beute Jacob | 7/10 | 5802 days | 1% |
| Family van Hessem | 7/10 | 5809 days | 1% |
| Thomas Signes | 7/10 | 5816 days | 1% |
| kevinp | 7/10 | 5832 days | 1% |
| ilkal | 8/10 | 5837 days | 1% |
| elskeb | 8/10 | 5839 days | 1% |
| Hanne Wichmann | 10/10 | 5855 days | 1% |
| Steffi Marco | 7/10 | 5855 days | 1% |
| Volker Jåkel | 7/10 | 5858 days | 1% |
| MartinG | 8/10 | 6128 days | 1% |
| GillianK | 9/10 | 6130 days | 1% |
| Nick | 8/10 | 6138 days | 1% |
| Nick | 9/10 | 6139 days | 1% |
| Chris | 9/10 | 6144 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.