G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
182 Valid Reviews
The Whakapapa Holiday Park experience has a total of 186 reviews. There are 182 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 182 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
25% |
| 9/10 | 59 |
|
32% |
| 8/10 | 39 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.56% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.56% and is based on 182 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 182 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nadia | 9/10 | 20 days | 100% |
| Fabienne | 5/10 | 265 days | 74% |
| Jorian | 10/10 | 294 days | 96% |
| Mike Howe | 8/10 | 294 days | 94% |
| Sydney Piskor | 10/10 | 386 days | 92% |
| Anne | 6/10 | 417 days | 78% |
| Henry | 9/10 | 478 days | 87% |
| Ka Gill | 9/10 | 570 days | 81% |
| Anne | 9/10 | 600 days | 79% |
| Helen E | 8/10 | 631 days | 77% |
| V L Nelson | 9/10 | 659 days | 75% |
| Inge | 8/10 | 690 days | 72% |
| Cindi Wight | 10/10 | 751 days | 69% |
| Annie | 1/10 | 1147 days | 13% |
| Melissa | 10/10 | 1330 days | 19% |
| Jaeneen | 10/10 | 1389 days | 16% |
| Dan | 7/10 | 1481 days | 11% |
| Paul | 8/10 | 1481 days | 12% |
| Carl Bright | 10/10 | 1604 days | 8% |
| Ashleigh Lim | 10/10 | 1604 days | 8% |
| Linda | 9/10 | 1604 days | 8% |
| Reba | 9/10 | 1726 days | 6% |
| Stefan Hohmann | 10/10 | 1726 days | 6% |
| Peter | 10/10 | 1817 days | 5% |
| Su | 9/10 | 1817 days | 5% |
| Luis Vigil Vidal | 10/10 | 1847 days | 5% |
| Lua | 10/10 | 1847 days | 5% |
| Michal Mazaki | 3/10 | 1878 days | 3% |
| Michal Mazaki | 3/10 | 1878 days | 3% |
| Bites | 9/10 | 1878 days | 5% |
| Chris Plummer | 10/10 | 1878 days | 5% |
| Martinez Whanau | 9/10 | 1970 days | 5% |
| Andy | 3/10 | 1970 days | 3% |
| Paige | 9/10 | 2061 days | 5% |
| Michael | 10/10 | 2061 days | 5% |
| David Hart | 9/10 | 2092 days | 4% |
| Beth | 9/10 | 2092 days | 4% |
| Tash & Laura | 8/10 | 2120 days | 4% |
| Francois & Caroline | 9/10 | 2151 days | 4% |
| Elke fuenfstueck | 6/10 | 2182 days | 4% |
| Rachael Dyson | 9/10 | 2212 days | 4% |
| Grizzly Girl | 9/10 | 2243 days | 4% |
| Ingrid Peters | 10/10 | 2243 days | 4% |
| Kenza | 8/10 | 2243 days | 4% |
| Jennie and kids | 9/10 | 2396 days | 4% |
| Martha Godon | 8/10 | 2396 days | 4% |
| Bradletn | 8/10 | 2426 days | 4% |
| Helene | 9/10 | 2457 days | 4% |
| The Weathersons | 10/10 | 2470 days | 3% |
| Helen Bond | 10/10 | 2485 days | 4% |
| Luis Vigil Vidal | 10/10 | 2499 days | 3% |
| Millka Pietikainen | 10/10 | 2527 days | 4% |
| Ronald Daigneault | 8/10 | 2540 days | 3% |
| Debbie Lesurf | 10/10 | 2554 days | 4% |
| Joe Trigg | 7/10 | 2579 days | 3% |
| Javier Mimbrera | 9/10 | 2638 days | 3% |
| Alexander | 10/10 | 2756 days | 3% |
| Mark Ravenscroft | 10/10 | 2762 days | 3% |
| Roger | 9/10 | 2777 days | 3% |
| Mailhos Cécile | 9/10 | 2825 days | 3% |
| Mark Haydon | 10/10 | 2850 days | 3% |
| Liz K | 10/10 | 2861 days | 3% |
| Erich Brueggermann | 7/10 | 2879 days | 3% |
| Monique Pos | 10/10 | 2902 days | 3% |
| abd malik ahmad | 8/10 | 2912 days | 3% |
| Gary Cohen | 9/10 | 2942 days | 3% |
| S Webb | 9/10 | 2942 days | 3% |
| Greg Mackay | 8/10 | 3003 days | 3% |
| Mikael Torres | 9/10 | 3035 days | 3% |
| Bianca Macri | 10/10 | 3117 days | 2% |
| David Elliott | 10/10 | 3156 days | 2% |
| Susan Woods | 10/10 | 3187 days | 2% |
| Torben Koop | 10/10 | 3190 days | 2% |
| Heather Scoltock | 10/10 | 3212 days | 2% |
| Ian Robb | 10/10 | 3216 days | 2% |
| Michele Johns | 10/10 | 3216 days | 2% |
| Steve Newton | 10/10 | 3216 days | 2% |
| Tine Fook | 9/10 | 3233 days | 2% |
| Paul Read | 9/10 | 3247 days | 2% |
| Sarah Hammond | 8/10 | 3247 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3247 days | 2% |
| Roel Boorsma | 9/10 | 3265 days | 2% |
| David Walter | 5/10 | 3267 days | 2% |
| Jo Batt | 9/10 | 3282 days | 2% |
| Jamie | 9/10 | 3308 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3339 days | 2% |
| Suzanne Vermeulen | 7/10 | 3339 days | 2% |
| Denelle Coutts | 9/10 | 3350 days | 2% |
| María del Carmen Escandell | 8/10 | 3377 days | 2% |
| Andreas Knipper | 9/10 | 3393 days | 2% |
| Niall Crosby | 10/10 | 3431 days | 2% |
| Julie Walles | 9/10 | 3431 days | 2% |
| Constantin D | 7/10 | 3585 days | 1% |
| holidaymad from Solihull | 8/10 | 3612 days | 1% |
| John K | 9/10 | 3673 days | 1% |
| Mark Fisher | 8/10 | 3673 days | 1% |
| GN100 | 8/10 | 3704 days | 1% |
| Daniel Capener | 7/10 | 3796 days | 1% |
| tim winders | 9/10 | 3826 days | 1% |
| Leonie Moeller | 9/10 | 3896 days | 1% |
| Gillian Scott | 9/10 | 3916 days | 1% |
| Janina Zwerver | 9/10 | 3920 days | 1% |
| Rita Hochstiasser | 9/10 | 3943 days | 1% |
| Matthias Freiling | 7/10 | 3944 days | 1% |
| Johannes | 8/10 | 3945 days | 1% |
| Bert Snel | 9/10 | 3977 days | 1% |
| kiwifamily2 | 8/10 | 3977 days | 1% |
| David Restell | 9/10 | 4161 days | 0% |
| David Lee | 8/10 | 4295 days | 0% |
| Christopher Saunders | 7/10 | 4325 days | 0% |
| Henrik Steinruecken | 7/10 | 4355 days | 0% |
| Ramon Keller | 10/10 | 4363 days | 0% |
| Anne Kerpershoek | 8/10 | 4365 days | 0% |
| Camille Gerjat | 7/10 | 4378 days | 0% |
| Faassen | 5/10 | 4381 days | 1% |
| Fam von Hattem | 7/10 | 4385 days | 1% |
| sueadegizmo | 10/10 | 4556 days | 1% |
| Mark Westebring | 9/10 | 4635 days | 1% |
| Be Groen | 8/10 | 4640 days | 1% |
| Daniel & Manuela | 8/10 | 4654 days | 1% |
| Graham Platt | 8/10 | 4657 days | 1% |
| Lars | 9/10 | 4657 days | 1% |
| Michael Stoll | 8/10 | 4658 days | 1% |
| Moritz | 9/10 | 4661 days | 1% |
| Dominique | 8/10 | 4661 days | 1% |
| Charlotte | 7/10 | 4663 days | 1% |
| Hardy | 9/10 | 4663 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4663 days | 1% |
| Corv V D Hof | 7/10 | 4674 days | 1% |
| Guillaume Milcent | 7/10 | 4674 days | 1% |
| Lotte Foged | 8/10 | 4675 days | 1% |
| snoopidoops | 9/10 | 4708 days | 1% |
| Waldemar Schuler | 9/10 | 4755 days | 1% |
| Lardy | 8/10 | 4756 days | 1% |
| R & M Willows | 9/10 | 4756 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4800 days | 1% |
| james11 | 9/10 | 4800 days | 1% |
| kelvin88 | 10/10 | 4800 days | 1% |
| Jon11 | 10/10 | 4800 days | 1% |
| john_seasoned_traveler | 10/10 | 4800 days | 1% |
| de Smedt | 9/10 | 4986 days | 1% |
| Philip Gierke | 7/10 | 4988 days | 1% |
| Knapen | 9/10 | 4994 days | 1% |
| Kuhu | 7/10 | 4998 days | 1% |
| Christian Pflegi | 6/10 | 5002 days | 1% |
| Marianne Wheatley | 10/10 | 5002 days | 1% |
| Wheeler | 7/10 | 5003 days | 1% |
| Nick Tinnemeier | 8/10 | 5004 days | 1% |
| Fam de Kruyf | 8/10 | 5011 days | 1% |
| Fee_MacIntosh | 10/10 | 5014 days | 1% |
| Vincent | 7/10 | 5018 days | 1% |
| Sanne | 8/10 | 5018 days | 1% |
| Erica Moorhouse | 8/10 | 5019 days | 1% |
| mr Schumader | 10/10 | 5028 days | 1% |
| Helene Descamps | 7/10 | 5030 days | 1% |
| Patrick Decoster | 8/10 | 5035 days | 1% |
| Jane Hancock | 9/10 | 5037 days | 1% |
| Nadia Husain | 6/10 | 5042 days | 1% |
| hendrik king | 9/10 | 5073 days | 1% |
| Christof | 10/10 | 5348 days | 1% |
| astridaus | 9/10 | 5348 days | 1% |
| Flora | 9/10 | 5381 days | 1% |
| John Harrison | 10/10 | 5386 days | 1% |
| anon | 7/10 | 5386 days | 1% |
| Pierre Pilon | 9/10 | 5387 days | 1% |
| Peter Koeck | 10/10 | 5388 days | 1% |
| Sebastien Briant | 8/10 | 5406 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5412 days | 1% |
| Beute Jacob | 7/10 | 5420 days | 1% |
| Family van Hessem | 7/10 | 5427 days | 1% |
| Thomas Signes | 7/10 | 5434 days | 1% |
| kevinp | 7/10 | 5450 days | 1% |
| ilkal | 8/10 | 5455 days | 1% |
| elskeb | 8/10 | 5457 days | 1% |
| Hanne Wichmann | 10/10 | 5473 days | 1% |
| Steffi Marco | 7/10 | 5473 days | 1% |
| Volker Jåkel | 7/10 | 5476 days | 1% |
| MartinG | 8/10 | 5746 days | 1% |
| GillianK | 9/10 | 5748 days | 1% |
| Nick | 8/10 | 5756 days | 1% |
| Nick | 9/10 | 5757 days | 1% |
| Chris | 9/10 | 5762 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| … | … |
Balancing Adjustment
1.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.