Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 258 days | 100% |
| Morgane | 8/10 | 348 days | 95% |
| Jojo&Skoko | 10/10 | 348 days | 97% |
| Cam an | 3/10 | 379 days | 52% |
| Kc | 9/10 | 379 days | 94% |
| Bobo | 9/10 | 379 days | 94% |
| Emily | 9/10 | 379 days | 94% |
| Nadia | 9/10 | 409 days | 93% |
| Fabienne | 5/10 | 654 days | 60% |
| Jorian | 10/10 | 683 days | 76% |
| Mike Howe | 8/10 | 683 days | 75% |
| Sydney Piskor | 10/10 | 775 days | 68% |
| Anne | 6/10 | 806 days | 56% |
| Henry | 9/10 | 867 days | 59% |
| Ka Gill | 9/10 | 959 days | 49% |
| Anne | 9/10 | 989 days | 46% |
| Helen E | 8/10 | 1020 days | 43% |
| V L Nelson | 9/10 | 1048 days | 41% |
| Inge | 8/10 | 1079 days | 37% |
| Cindi Wight | 10/10 | 1140 days | 33% |
| Annie | 1/10 | 1536 days | 4% |
| Melissa | 10/10 | 1719 days | 6% |
| Jaeneen | 10/10 | 1778 days | 5% |
| Dan | 7/10 | 1870 days | 5% |
| Paul | 8/10 | 1870 days | 5% |
| Carl Bright | 10/10 | 1993 days | 5% |
| Ashleigh Lim | 10/10 | 1993 days | 5% |
| Linda | 9/10 | 1993 days | 5% |
| Reba | 9/10 | 2115 days | 5% |
| Stefan Hohmann | 10/10 | 2115 days | 5% |
| Peter | 10/10 | 2206 days | 4% |
| Su | 9/10 | 2206 days | 4% |
| Luis Vigil Vidal | 10/10 | 2236 days | 4% |
| Lua | 10/10 | 2236 days | 4% |
| Michal Mazaki | 3/10 | 2267 days | 2% |
| Michal Mazaki | 3/10 | 2267 days | 2% |
| Bites | 9/10 | 2267 days | 4% |
| Chris Plummer | 10/10 | 2267 days | 4% |
| Martinez Whanau | 9/10 | 2359 days | 4% |
| Andy | 3/10 | 2359 days | 2% |
| Paige | 9/10 | 2450 days | 4% |
| Michael | 10/10 | 2450 days | 4% |
| David Hart | 9/10 | 2481 days | 4% |
| Beth | 9/10 | 2481 days | 4% |
| Tash & Laura | 8/10 | 2509 days | 4% |
| Francois & Caroline | 9/10 | 2540 days | 4% |
| Elke fuenfstueck | 6/10 | 2571 days | 3% |
| Rachael Dyson | 9/10 | 2600 days | 4% |
| Grizzly Girl | 9/10 | 2632 days | 3% |
| Ingrid Peters | 10/10 | 2632 days | 4% |
| Kenza | 8/10 | 2632 days | 3% |
| Jennie and kids | 9/10 | 2785 days | 3% |
| Martha Godon | 8/10 | 2785 days | 3% |
| Bradletn | 8/10 | 2815 days | 3% |
| Helene | 9/10 | 2846 days | 3% |
| The Weathersons | 10/10 | 2859 days | 3% |
| Helen Bond | 10/10 | 2874 days | 3% |
| Luis Vigil Vidal | 10/10 | 2888 days | 3% |
| Millka Pietikainen | 10/10 | 2916 days | 3% |
| Ronald Daigneault | 8/10 | 2929 days | 3% |
| Debbie Lesurf | 10/10 | 2943 days | 3% |
| Joe Trigg | 7/10 | 2968 days | 3% |
| Javier Mimbrera | 9/10 | 3026 days | 3% |
| Alexander | 10/10 | 3145 days | 2% |
| Mark Ravenscroft | 10/10 | 3151 days | 2% |
| Roger | 9/10 | 3166 days | 2% |
| Mailhos Cécile | 9/10 | 3214 days | 2% |
| Mark Haydon | 10/10 | 3238 days | 2% |
| Liz K | 10/10 | 3250 days | 2% |
| Erich Brueggermann | 7/10 | 3268 days | 2% |
| Monique Pos | 10/10 | 3291 days | 2% |
| abd malik ahmad | 8/10 | 3300 days | 2% |
| Gary Cohen | 9/10 | 3330 days | 2% |
| S Webb | 9/10 | 3330 days | 2% |
| Greg Mackay | 8/10 | 3391 days | 2% |
| Mikael Torres | 9/10 | 3424 days | 2% |
| Bianca Macri | 10/10 | 3506 days | 2% |
| David Elliott | 10/10 | 3544 days | 2% |
| Susan Woods | 10/10 | 3575 days | 2% |
| Torben Koop | 10/10 | 3579 days | 2% |
| Heather Scoltock | 10/10 | 3601 days | 2% |
| Ian Robb | 10/10 | 3604 days | 2% |
| Michele Johns | 10/10 | 3604 days | 2% |
| Steve Newton | 10/10 | 3605 days | 2% |
| Tine Fook | 9/10 | 3622 days | 1% |
| Paul Read | 9/10 | 3635 days | 1% |
| Sarah Hammond | 8/10 | 3635 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3636 days | 1% |
| Roel Boorsma | 9/10 | 3654 days | 1% |
| David Walter | 5/10 | 3656 days | 1% |
| Jo Batt | 9/10 | 3671 days | 1% |
| Jamie | 9/10 | 3696 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3727 days | 1% |
| Suzanne Vermeulen | 7/10 | 3728 days | 1% |
| Denelle Coutts | 9/10 | 3739 days | 1% |
| María del Carmen Escandell | 8/10 | 3766 days | 1% |
| Andreas Knipper | 9/10 | 3782 days | 1% |
| Niall Crosby | 10/10 | 3819 days | 1% |
| Julie Walles | 9/10 | 3819 days | 1% |
| Constantin D | 7/10 | 3974 days | 1% |
| holidaymad from Solihull | 8/10 | 4000 days | 1% |
| John K | 9/10 | 4061 days | 1% |
| Mark Fisher | 8/10 | 4061 days | 1% |
| GN100 | 8/10 | 4092 days | 1% |
| Daniel Capener | 7/10 | 4185 days | 0% |
| tim winders | 9/10 | 4215 days | 0% |
| Leonie Moeller | 9/10 | 4285 days | 0% |
| Gillian Scott | 9/10 | 4305 days | 0% |
| Janina Zwerver | 9/10 | 4309 days | 0% |
| Rita Hochstiasser | 9/10 | 4332 days | 0% |
| Matthias Freiling | 7/10 | 4333 days | 0% |
| Johannes | 8/10 | 4334 days | 0% |
| Bert Snel | 9/10 | 4365 days | 0% |
| kiwifamily2 | 8/10 | 4366 days | 0% |
| David Restell | 9/10 | 4550 days | 1% |
| David Lee | 8/10 | 4684 days | 1% |
| Christopher Saunders | 7/10 | 4714 days | 1% |
| Henrik Steinruecken | 7/10 | 4744 days | 1% |
| Ramon Keller | 10/10 | 4752 days | 1% |
| Anne Kerpershoek | 8/10 | 4754 days | 1% |
| Camille Gerjat | 7/10 | 4767 days | 1% |
| Faassen | 5/10 | 4770 days | 1% |
| Fam von Hattem | 7/10 | 4774 days | 1% |
| sueadegizmo | 10/10 | 4945 days | 1% |
| Mark Westebring | 9/10 | 5024 days | 1% |
| Be Groen | 8/10 | 5029 days | 1% |
| Daniel & Manuela | 8/10 | 5043 days | 1% |
| Graham Platt | 8/10 | 5046 days | 1% |
| Lars | 9/10 | 5046 days | 1% |
| Michael Stoll | 8/10 | 5047 days | 1% |
| Moritz | 9/10 | 5050 days | 1% |
| Dominique | 8/10 | 5050 days | 1% |
| Charlotte | 7/10 | 5052 days | 1% |
| Hardy | 9/10 | 5052 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5052 days | 1% |
| Corv V D Hof | 7/10 | 5063 days | 1% |
| Guillaume Milcent | 7/10 | 5063 days | 1% |
| Lotte Foged | 8/10 | 5064 days | 1% |
| snoopidoops | 9/10 | 5097 days | 1% |
| Waldemar Schuler | 9/10 | 5144 days | 1% |
| Lardy | 8/10 | 5145 days | 1% |
| R & M Willows | 9/10 | 5145 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5189 days | 1% |
| james11 | 9/10 | 5189 days | 1% |
| kelvin88 | 10/10 | 5189 days | 1% |
| Jon11 | 10/10 | 5189 days | 1% |
| john_seasoned_traveler | 10/10 | 5189 days | 1% |
| de Smedt | 9/10 | 5375 days | 1% |
| Philip Gierke | 7/10 | 5377 days | 1% |
| Knapen | 9/10 | 5383 days | 1% |
| Kuhu | 7/10 | 5387 days | 1% |
| Christian Pflegi | 6/10 | 5391 days | 1% |
| Marianne Wheatley | 10/10 | 5391 days | 1% |
| Wheeler | 7/10 | 5392 days | 1% |
| Nick Tinnemeier | 8/10 | 5393 days | 1% |
| Fam de Kruyf | 8/10 | 5400 days | 1% |
| Fee_MacIntosh | 10/10 | 5403 days | 1% |
| Vincent | 7/10 | 5407 days | 1% |
| Sanne | 8/10 | 5407 days | 1% |
| Erica Moorhouse | 8/10 | 5408 days | 1% |
| mr Schumader | 10/10 | 5417 days | 1% |
| Helene Descamps | 7/10 | 5419 days | 1% |
| Patrick Decoster | 8/10 | 5424 days | 1% |
| Jane Hancock | 9/10 | 5426 days | 1% |
| Nadia Husain | 6/10 | 5431 days | 1% |
| hendrik king | 9/10 | 5462 days | 1% |
| Christof | 10/10 | 5737 days | 1% |
| astridaus | 9/10 | 5737 days | 1% |
| Flora | 9/10 | 5770 days | 1% |
| John Harrison | 10/10 | 5775 days | 1% |
| anon | 7/10 | 5775 days | 1% |
| Pierre Pilon | 9/10 | 5776 days | 1% |
| Peter Koeck | 10/10 | 5777 days | 1% |
| Sebastien Briant | 8/10 | 5795 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5801 days | 1% |
| Beute Jacob | 7/10 | 5809 days | 1% |
| Family van Hessem | 7/10 | 5816 days | 1% |
| Thomas Signes | 7/10 | 5823 days | 1% |
| kevinp | 7/10 | 5839 days | 1% |
| ilkal | 8/10 | 5844 days | 1% |
| elskeb | 8/10 | 5846 days | 1% |
| Hanne Wichmann | 10/10 | 5862 days | 1% |
| Steffi Marco | 7/10 | 5862 days | 1% |
| Volker Jåkel | 7/10 | 5865 days | 1% |
| MartinG | 8/10 | 6135 days | 1% |
| GillianK | 9/10 | 6137 days | 1% |
| Nick | 8/10 | 6145 days | 1% |
| Nick | 9/10 | 6146 days | 1% |
| Chris | 9/10 | 6151 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.