Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Whakapapa Holiday Park
Valid Reviews
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 94 days | 98% |
| Jojo&Skoko | 10/10 | 94 days | 100% |
| Cam an | 3/10 | 125 days | 54% |
| Kc | 9/10 | 125 days | 99% |
| Bobo | 9/10 | 125 days | 99% |
| Emily | 9/10 | 125 days | 99% |
| Nadia | 9/10 | 155 days | 98% |
| Fabienne | 5/10 | 400 days | 70% |
| Jorian | 10/10 | 429 days | 90% |
| Mike Howe | 8/10 | 429 days | 88% |
| Sydney Piskor | 10/10 | 521 days | 85% |
| Anne | 6/10 | 552 days | 71% |
| Henry | 9/10 | 613 days | 78% |
| Ka Gill | 9/10 | 705 days | 71% |
| Anne | 9/10 | 735 days | 69% |
| Helen E | 8/10 | 766 days | 65% |
| V L Nelson | 9/10 | 794 days | 64% |
| Inge | 8/10 | 825 days | 60% |
| Cindi Wight | 10/10 | 886 days | 55% |
| Annie | 1/10 | 1282 days | 9% |
| Melissa | 10/10 | 1465 days | 12% |
| Jaeneen | 10/10 | 1524 days | 10% |
| Dan | 7/10 | 1616 days | 7% |
| Paul | 8/10 | 1616 days | 7% |
| Carl Bright | 10/10 | 1739 days | 5% |
| Ashleigh Lim | 10/10 | 1739 days | 5% |
| Linda | 9/10 | 1739 days | 5% |
| Reba | 9/10 | 1861 days | 5% |
| Stefan Hohmann | 10/10 | 1861 days | 5% |
| Peter | 10/10 | 1952 days | 5% |
| Su | 9/10 | 1952 days | 5% |
| Luis Vigil Vidal | 10/10 | 1982 days | 5% |
| Lua | 10/10 | 1982 days | 5% |
| Michal Mazaki | 3/10 | 2013 days | 2% |
| Michal Mazaki | 3/10 | 2013 days | 2% |
| Bites | 9/10 | 2013 days | 4% |
| Chris Plummer | 10/10 | 2013 days | 4% |
| Martinez Whanau | 9/10 | 2105 days | 4% |
| Andy | 3/10 | 2105 days | 2% |
| Paige | 9/10 | 2196 days | 4% |
| Michael | 10/10 | 2196 days | 4% |
| David Hart | 9/10 | 2227 days | 4% |
| Beth | 9/10 | 2227 days | 4% |
| Tash & Laura | 8/10 | 2255 days | 4% |
| Francois & Caroline | 9/10 | 2286 days | 4% |
| Elke fuenfstueck | 6/10 | 2317 days | 3% |
| Rachael Dyson | 9/10 | 2346 days | 4% |
| Grizzly Girl | 9/10 | 2378 days | 4% |
| Ingrid Peters | 10/10 | 2378 days | 4% |
| Kenza | 8/10 | 2378 days | 4% |
| Jennie and kids | 9/10 | 2531 days | 3% |
| Martha Godon | 8/10 | 2531 days | 3% |
| Bradletn | 8/10 | 2561 days | 3% |
| Helene | 9/10 | 2592 days | 3% |
| The Weathersons | 10/10 | 2605 days | 3% |
| Helen Bond | 10/10 | 2620 days | 3% |
| Luis Vigil Vidal | 10/10 | 2634 days | 3% |
| Millka Pietikainen | 10/10 | 2662 days | 3% |
| Ronald Daigneault | 8/10 | 2675 days | 3% |
| Debbie Lesurf | 10/10 | 2689 days | 3% |
| Joe Trigg | 7/10 | 2714 days | 3% |
| Javier Mimbrera | 9/10 | 2772 days | 3% |
| Alexander | 10/10 | 2891 days | 3% |
| Mark Ravenscroft | 10/10 | 2897 days | 3% |
| Roger | 9/10 | 2912 days | 3% |
| Mailhos Cécile | 9/10 | 2960 days | 3% |
| Mark Haydon | 10/10 | 2984 days | 3% |
| Liz K | 10/10 | 2996 days | 3% |
| Erich Brueggermann | 7/10 | 3014 days | 2% |
| Monique Pos | 10/10 | 3037 days | 2% |
| abd malik ahmad | 8/10 | 3046 days | 2% |
| Gary Cohen | 9/10 | 3076 days | 2% |
| S Webb | 9/10 | 3076 days | 2% |
| Greg Mackay | 8/10 | 3137 days | 2% |
| Mikael Torres | 9/10 | 3170 days | 2% |
| Bianca Macri | 10/10 | 3252 days | 2% |
| David Elliott | 10/10 | 3290 days | 2% |
| Susan Woods | 10/10 | 3321 days | 2% |
| Torben Koop | 10/10 | 3325 days | 2% |
| Heather Scoltock | 10/10 | 3347 days | 2% |
| Ian Robb | 10/10 | 3350 days | 2% |
| Michele Johns | 10/10 | 3350 days | 2% |
| Steve Newton | 10/10 | 3351 days | 2% |
| Tine Fook | 9/10 | 3368 days | 2% |
| Paul Read | 9/10 | 3381 days | 2% |
| Sarah Hammond | 8/10 | 3381 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3382 days | 2% |
| Roel Boorsma | 9/10 | 3400 days | 2% |
| David Walter | 5/10 | 3402 days | 1% |
| Jo Batt | 9/10 | 3417 days | 2% |
| Jamie | 9/10 | 3442 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3473 days | 1% |
| Suzanne Vermeulen | 7/10 | 3474 days | 1% |
| Denelle Coutts | 9/10 | 3485 days | 2% |
| María del Carmen Escandell | 8/10 | 3512 days | 2% |
| Andreas Knipper | 9/10 | 3528 days | 1% |
| Niall Crosby | 10/10 | 3565 days | 1% |
| Julie Walles | 9/10 | 3565 days | 1% |
| Constantin D | 7/10 | 3720 days | 1% |
| holidaymad from Solihull | 8/10 | 3746 days | 1% |
| John K | 9/10 | 3807 days | 1% |
| Mark Fisher | 8/10 | 3807 days | 1% |
| GN100 | 8/10 | 3838 days | 1% |
| Daniel Capener | 7/10 | 3931 days | 1% |
| tim winders | 9/10 | 3961 days | 1% |
| Leonie Moeller | 9/10 | 4031 days | 0% |
| Gillian Scott | 9/10 | 4051 days | 0% |
| Janina Zwerver | 9/10 | 4055 days | 0% |
| Rita Hochstiasser | 9/10 | 4078 days | 0% |
| Matthias Freiling | 7/10 | 4079 days | 0% |
| Johannes | 8/10 | 4080 days | 0% |
| Bert Snel | 9/10 | 4111 days | 0% |
| kiwifamily2 | 8/10 | 4112 days | 0% |
| David Restell | 9/10 | 4296 days | 0% |
| David Lee | 8/10 | 4430 days | 1% |
| Christopher Saunders | 7/10 | 4460 days | 1% |
| Henrik Steinruecken | 7/10 | 4490 days | 1% |
| Ramon Keller | 10/10 | 4498 days | 1% |
| Anne Kerpershoek | 8/10 | 4500 days | 1% |
| Camille Gerjat | 7/10 | 4513 days | 1% |
| Faassen | 5/10 | 4516 days | 1% |
| Fam von Hattem | 7/10 | 4520 days | 1% |
| sueadegizmo | 10/10 | 4691 days | 1% |
| Mark Westebring | 9/10 | 4770 days | 1% |
| Be Groen | 8/10 | 4775 days | 1% |
| Daniel & Manuela | 8/10 | 4789 days | 1% |
| Graham Platt | 8/10 | 4792 days | 1% |
| Lars | 9/10 | 4792 days | 1% |
| Michael Stoll | 8/10 | 4793 days | 1% |
| Moritz | 9/10 | 4796 days | 1% |
| Dominique | 8/10 | 4796 days | 1% |
| Charlotte | 7/10 | 4798 days | 1% |
| Hardy | 9/10 | 4798 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4798 days | 1% |
| Corv V D Hof | 7/10 | 4809 days | 1% |
| Guillaume Milcent | 7/10 | 4809 days | 1% |
| Lotte Foged | 8/10 | 4810 days | 1% |
| snoopidoops | 9/10 | 4843 days | 1% |
| Waldemar Schuler | 9/10 | 4890 days | 1% |
| Lardy | 8/10 | 4891 days | 1% |
| R & M Willows | 9/10 | 4891 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4935 days | 1% |
| james11 | 9/10 | 4935 days | 1% |
| kelvin88 | 10/10 | 4935 days | 1% |
| Jon11 | 10/10 | 4935 days | 1% |
| john_seasoned_traveler | 10/10 | 4935 days | 1% |
| de Smedt | 9/10 | 5121 days | 1% |
| Philip Gierke | 7/10 | 5123 days | 1% |
| Knapen | 9/10 | 5129 days | 1% |
| Kuhu | 7/10 | 5133 days | 1% |
| Christian Pflegi | 6/10 | 5137 days | 1% |
| Marianne Wheatley | 10/10 | 5137 days | 1% |
| Wheeler | 7/10 | 5138 days | 1% |
| Nick Tinnemeier | 8/10 | 5139 days | 1% |
| Fam de Kruyf | 8/10 | 5146 days | 1% |
| Fee_MacIntosh | 10/10 | 5149 days | 1% |
| Vincent | 7/10 | 5153 days | 1% |
| Sanne | 8/10 | 5153 days | 1% |
| Erica Moorhouse | 8/10 | 5154 days | 1% |
| mr Schumader | 10/10 | 5163 days | 1% |
| Helene Descamps | 7/10 | 5165 days | 1% |
| Patrick Decoster | 8/10 | 5170 days | 1% |
| Jane Hancock | 9/10 | 5172 days | 1% |
| Nadia Husain | 6/10 | 5177 days | 1% |
| hendrik king | 9/10 | 5208 days | 1% |
| Christof | 10/10 | 5483 days | 1% |
| astridaus | 9/10 | 5483 days | 1% |
| Flora | 9/10 | 5516 days | 1% |
| John Harrison | 10/10 | 5521 days | 1% |
| anon | 7/10 | 5521 days | 1% |
| Pierre Pilon | 9/10 | 5522 days | 1% |
| Peter Koeck | 10/10 | 5523 days | 1% |
| Sebastien Briant | 8/10 | 5541 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5547 days | 1% |
| Beute Jacob | 7/10 | 5555 days | 1% |
| Family van Hessem | 7/10 | 5562 days | 1% |
| Thomas Signes | 7/10 | 5569 days | 1% |
| kevinp | 7/10 | 5585 days | 1% |
| ilkal | 8/10 | 5590 days | 1% |
| elskeb | 8/10 | 5592 days | 1% |
| Hanne Wichmann | 10/10 | 5608 days | 1% |
| Steffi Marco | 7/10 | 5608 days | 1% |
| Volker Jåkel | 7/10 | 5611 days | 1% |
| MartinG | 8/10 | 5881 days | 1% |
| GillianK | 9/10 | 5883 days | 1% |
| Nick | 8/10 | 5891 days | 1% |
| Nick | 9/10 | 5892 days | 1% |
| Chris | 9/10 | 5897 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.90% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 49 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 46 | -0.84% |
| 47 | -0.86% |
| 48 | -0.88% |
| 49 | -0.90% |
| 50 | -0.92% |
| 51 | -0.93% |
| 52 | -0.95% |
| … | … |
Balancing Adjustment
2.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.