Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Whakapapa Holiday Park
Valid Reviews
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 95 days | 98% |
| Jojo&Skoko | 10/10 | 95 days | 100% |
| Cam an | 3/10 | 126 days | 54% |
| Kc | 9/10 | 126 days | 99% |
| Bobo | 9/10 | 126 days | 99% |
| Emily | 9/10 | 126 days | 99% |
| Nadia | 9/10 | 156 days | 98% |
| Fabienne | 5/10 | 401 days | 70% |
| Jorian | 10/10 | 430 days | 90% |
| Mike Howe | 8/10 | 430 days | 88% |
| Sydney Piskor | 10/10 | 522 days | 85% |
| Anne | 6/10 | 553 days | 71% |
| Henry | 9/10 | 614 days | 78% |
| Ka Gill | 9/10 | 706 days | 71% |
| Anne | 9/10 | 736 days | 69% |
| Helen E | 8/10 | 767 days | 65% |
| V L Nelson | 9/10 | 795 days | 64% |
| Inge | 8/10 | 826 days | 60% |
| Cindi Wight | 10/10 | 887 days | 55% |
| Annie | 1/10 | 1283 days | 9% |
| Melissa | 10/10 | 1466 days | 12% |
| Jaeneen | 10/10 | 1525 days | 10% |
| Dan | 7/10 | 1617 days | 7% |
| Paul | 8/10 | 1617 days | 7% |
| Carl Bright | 10/10 | 1740 days | 5% |
| Ashleigh Lim | 10/10 | 1740 days | 5% |
| Linda | 9/10 | 1740 days | 5% |
| Reba | 9/10 | 1862 days | 5% |
| Stefan Hohmann | 10/10 | 1862 days | 5% |
| Peter | 10/10 | 1953 days | 5% |
| Su | 9/10 | 1953 days | 5% |
| Luis Vigil Vidal | 10/10 | 1983 days | 5% |
| Lua | 10/10 | 1983 days | 5% |
| Michal Mazaki | 3/10 | 2014 days | 2% |
| Michal Mazaki | 3/10 | 2014 days | 2% |
| Bites | 9/10 | 2014 days | 4% |
| Chris Plummer | 10/10 | 2014 days | 4% |
| Martinez Whanau | 9/10 | 2106 days | 4% |
| Andy | 3/10 | 2106 days | 2% |
| Paige | 9/10 | 2197 days | 4% |
| Michael | 10/10 | 2197 days | 4% |
| David Hart | 9/10 | 2228 days | 4% |
| Beth | 9/10 | 2228 days | 4% |
| Tash & Laura | 8/10 | 2256 days | 4% |
| Francois & Caroline | 9/10 | 2287 days | 4% |
| Elke fuenfstueck | 6/10 | 2318 days | 3% |
| Rachael Dyson | 9/10 | 2348 days | 4% |
| Grizzly Girl | 9/10 | 2379 days | 4% |
| Ingrid Peters | 10/10 | 2379 days | 4% |
| Kenza | 8/10 | 2379 days | 4% |
| Jennie and kids | 9/10 | 2532 days | 3% |
| Martha Godon | 8/10 | 2532 days | 3% |
| Bradletn | 8/10 | 2562 days | 3% |
| Helene | 9/10 | 2593 days | 3% |
| The Weathersons | 10/10 | 2606 days | 3% |
| Helen Bond | 10/10 | 2621 days | 3% |
| Luis Vigil Vidal | 10/10 | 2635 days | 3% |
| Millka Pietikainen | 10/10 | 2663 days | 3% |
| Ronald Daigneault | 8/10 | 2676 days | 3% |
| Debbie Lesurf | 10/10 | 2690 days | 3% |
| Joe Trigg | 7/10 | 2715 days | 3% |
| Javier Mimbrera | 9/10 | 2774 days | 3% |
| Alexander | 10/10 | 2892 days | 3% |
| Mark Ravenscroft | 10/10 | 2898 days | 3% |
| Roger | 9/10 | 2913 days | 3% |
| Mailhos Cécile | 9/10 | 2961 days | 3% |
| Mark Haydon | 10/10 | 2986 days | 3% |
| Liz K | 10/10 | 2997 days | 3% |
| Erich Brueggermann | 7/10 | 3015 days | 2% |
| Monique Pos | 10/10 | 3038 days | 2% |
| abd malik ahmad | 8/10 | 3048 days | 2% |
| Gary Cohen | 9/10 | 3078 days | 2% |
| S Webb | 9/10 | 3078 days | 2% |
| Greg Mackay | 8/10 | 3139 days | 2% |
| Mikael Torres | 9/10 | 3171 days | 2% |
| Bianca Macri | 10/10 | 3253 days | 2% |
| David Elliott | 10/10 | 3292 days | 2% |
| Susan Woods | 10/10 | 3323 days | 2% |
| Torben Koop | 10/10 | 3326 days | 2% |
| Heather Scoltock | 10/10 | 3348 days | 2% |
| Ian Robb | 10/10 | 3352 days | 2% |
| Michele Johns | 10/10 | 3352 days | 2% |
| Steve Newton | 10/10 | 3352 days | 2% |
| Tine Fook | 9/10 | 3369 days | 2% |
| Paul Read | 9/10 | 3383 days | 2% |
| Sarah Hammond | 8/10 | 3383 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3383 days | 2% |
| Roel Boorsma | 9/10 | 3401 days | 2% |
| David Walter | 5/10 | 3403 days | 1% |
| Jo Batt | 9/10 | 3418 days | 2% |
| Jamie | 9/10 | 3444 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3475 days | 1% |
| Suzanne Vermeulen | 7/10 | 3475 days | 1% |
| Denelle Coutts | 9/10 | 3486 days | 2% |
| María del Carmen Escandell | 8/10 | 3513 days | 2% |
| Andreas Knipper | 9/10 | 3529 days | 1% |
| Niall Crosby | 10/10 | 3567 days | 1% |
| Julie Walles | 9/10 | 3567 days | 1% |
| Constantin D | 7/10 | 3721 days | 1% |
| holidaymad from Solihull | 8/10 | 3748 days | 1% |
| John K | 9/10 | 3809 days | 1% |
| Mark Fisher | 8/10 | 3809 days | 1% |
| GN100 | 8/10 | 3840 days | 1% |
| Daniel Capener | 7/10 | 3932 days | 1% |
| tim winders | 9/10 | 3962 days | 1% |
| Leonie Moeller | 9/10 | 4032 days | 0% |
| Gillian Scott | 9/10 | 4052 days | 0% |
| Janina Zwerver | 9/10 | 4056 days | 0% |
| Rita Hochstiasser | 9/10 | 4079 days | 0% |
| Matthias Freiling | 7/10 | 4080 days | 0% |
| Johannes | 8/10 | 4081 days | 0% |
| Bert Snel | 9/10 | 4113 days | 0% |
| kiwifamily2 | 8/10 | 4113 days | 0% |
| David Restell | 9/10 | 4297 days | 0% |
| David Lee | 8/10 | 4431 days | 1% |
| Christopher Saunders | 7/10 | 4461 days | 1% |
| Henrik Steinruecken | 7/10 | 4491 days | 1% |
| Ramon Keller | 10/10 | 4499 days | 1% |
| Anne Kerpershoek | 8/10 | 4501 days | 1% |
| Camille Gerjat | 7/10 | 4514 days | 1% |
| Faassen | 5/10 | 4517 days | 1% |
| Fam von Hattem | 7/10 | 4521 days | 1% |
| sueadegizmo | 10/10 | 4692 days | 1% |
| Mark Westebring | 9/10 | 4771 days | 1% |
| Be Groen | 8/10 | 4776 days | 1% |
| Daniel & Manuela | 8/10 | 4790 days | 1% |
| Graham Platt | 8/10 | 4793 days | 1% |
| Lars | 9/10 | 4793 days | 1% |
| Michael Stoll | 8/10 | 4794 days | 1% |
| Moritz | 9/10 | 4797 days | 1% |
| Dominique | 8/10 | 4797 days | 1% |
| Charlotte | 7/10 | 4799 days | 1% |
| Hardy | 9/10 | 4799 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4799 days | 1% |
| Corv V D Hof | 7/10 | 4810 days | 1% |
| Guillaume Milcent | 7/10 | 4810 days | 1% |
| Lotte Foged | 8/10 | 4811 days | 1% |
| snoopidoops | 9/10 | 4844 days | 1% |
| Waldemar Schuler | 9/10 | 4891 days | 1% |
| Lardy | 8/10 | 4892 days | 1% |
| R & M Willows | 9/10 | 4892 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4936 days | 1% |
| james11 | 9/10 | 4936 days | 1% |
| kelvin88 | 10/10 | 4936 days | 1% |
| Jon11 | 10/10 | 4936 days | 1% |
| john_seasoned_traveler | 10/10 | 4936 days | 1% |
| de Smedt | 9/10 | 5122 days | 1% |
| Philip Gierke | 7/10 | 5124 days | 1% |
| Knapen | 9/10 | 5130 days | 1% |
| Kuhu | 7/10 | 5134 days | 1% |
| Christian Pflegi | 6/10 | 5138 days | 1% |
| Marianne Wheatley | 10/10 | 5138 days | 1% |
| Wheeler | 7/10 | 5139 days | 1% |
| Nick Tinnemeier | 8/10 | 5140 days | 1% |
| Fam de Kruyf | 8/10 | 5147 days | 1% |
| Fee_MacIntosh | 10/10 | 5150 days | 1% |
| Vincent | 7/10 | 5154 days | 1% |
| Sanne | 8/10 | 5154 days | 1% |
| Erica Moorhouse | 8/10 | 5155 days | 1% |
| mr Schumader | 10/10 | 5164 days | 1% |
| Helene Descamps | 7/10 | 5166 days | 1% |
| Patrick Decoster | 8/10 | 5171 days | 1% |
| Jane Hancock | 9/10 | 5173 days | 1% |
| Nadia Husain | 6/10 | 5178 days | 1% |
| hendrik king | 9/10 | 5209 days | 1% |
| Christof | 10/10 | 5484 days | 1% |
| astridaus | 9/10 | 5484 days | 1% |
| Flora | 9/10 | 5517 days | 1% |
| John Harrison | 10/10 | 5522 days | 1% |
| anon | 7/10 | 5522 days | 1% |
| Pierre Pilon | 9/10 | 5523 days | 1% |
| Peter Koeck | 10/10 | 5524 days | 1% |
| Sebastien Briant | 8/10 | 5542 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5548 days | 1% |
| Beute Jacob | 7/10 | 5556 days | 1% |
| Family van Hessem | 7/10 | 5563 days | 1% |
| Thomas Signes | 7/10 | 5570 days | 1% |
| kevinp | 7/10 | 5586 days | 1% |
| ilkal | 8/10 | 5591 days | 1% |
| elskeb | 8/10 | 5593 days | 1% |
| Hanne Wichmann | 10/10 | 5609 days | 1% |
| Steffi Marco | 7/10 | 5609 days | 1% |
| Volker Jåkel | 7/10 | 5612 days | 1% |
| MartinG | 8/10 | 5882 days | 1% |
| GillianK | 9/10 | 5884 days | 1% |
| Nick | 8/10 | 5892 days | 1% |
| Nick | 9/10 | 5893 days | 1% |
| Chris | 9/10 | 5898 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 51 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 48 | -0.87% |
| 49 | -0.89% |
| 50 | -0.91% |
| 51 | -0.93% |
| 52 | -0.95% |
| 53 | -0.97% |
| 54 | -0.98% |
| … | … |
Balancing Adjustment
2.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.