Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 80 days | 98% |
| Jojo&Skoko | 10/10 | 80 days | 100% |
| Cam an | 3/10 | 111 days | 54% |
| Kc | 9/10 | 111 days | 99% |
| Bobo | 9/10 | 111 days | 99% |
| Emily | 9/10 | 111 days | 99% |
| Nadia | 9/10 | 141 days | 98% |
| Fabienne | 5/10 | 386 days | 70% |
| Jorian | 10/10 | 415 days | 90% |
| Mike Howe | 8/10 | 415 days | 89% |
| Sydney Piskor | 10/10 | 507 days | 86% |
| Anne | 6/10 | 538 days | 72% |
| Henry | 9/10 | 599 days | 79% |
| Ka Gill | 9/10 | 691 days | 72% |
| Anne | 9/10 | 721 days | 70% |
| Helen E | 8/10 | 752 days | 67% |
| V L Nelson | 9/10 | 780 days | 65% |
| Inge | 8/10 | 811 days | 61% |
| Cindi Wight | 10/10 | 872 days | 57% |
| Annie | 1/10 | 1268 days | 9% |
| Melissa | 10/10 | 1451 days | 13% |
| Jaeneen | 10/10 | 1510 days | 11% |
| Dan | 7/10 | 1602 days | 7% |
| Paul | 8/10 | 1602 days | 8% |
| Carl Bright | 10/10 | 1725 days | 5% |
| Ashleigh Lim | 10/10 | 1725 days | 5% |
| Linda | 9/10 | 1725 days | 5% |
| Reba | 9/10 | 1847 days | 5% |
| Stefan Hohmann | 10/10 | 1847 days | 5% |
| Peter | 10/10 | 1938 days | 5% |
| Su | 9/10 | 1938 days | 5% |
| Luis Vigil Vidal | 10/10 | 1968 days | 5% |
| Lua | 10/10 | 1968 days | 5% |
| Michal Mazaki | 3/10 | 1999 days | 2% |
| Michal Mazaki | 3/10 | 1999 days | 2% |
| Bites | 9/10 | 1999 days | 4% |
| Chris Plummer | 10/10 | 1999 days | 4% |
| Martinez Whanau | 9/10 | 2091 days | 4% |
| Andy | 3/10 | 2091 days | 2% |
| Paige | 9/10 | 2182 days | 4% |
| Michael | 10/10 | 2182 days | 4% |
| David Hart | 9/10 | 2213 days | 4% |
| Beth | 9/10 | 2213 days | 4% |
| Tash & Laura | 8/10 | 2241 days | 4% |
| Francois & Caroline | 9/10 | 2272 days | 4% |
| Elke fuenfstueck | 6/10 | 2303 days | 3% |
| Rachael Dyson | 9/10 | 2333 days | 4% |
| Grizzly Girl | 9/10 | 2364 days | 4% |
| Ingrid Peters | 10/10 | 2364 days | 4% |
| Kenza | 8/10 | 2364 days | 4% |
| Jennie and kids | 9/10 | 2517 days | 3% |
| Martha Godon | 8/10 | 2517 days | 3% |
| Bradletn | 8/10 | 2547 days | 3% |
| Helene | 9/10 | 2578 days | 3% |
| The Weathersons | 10/10 | 2591 days | 3% |
| Helen Bond | 10/10 | 2606 days | 3% |
| Luis Vigil Vidal | 10/10 | 2620 days | 3% |
| Millka Pietikainen | 10/10 | 2648 days | 3% |
| Ronald Daigneault | 8/10 | 2661 days | 3% |
| Debbie Lesurf | 10/10 | 2675 days | 3% |
| Joe Trigg | 7/10 | 2700 days | 3% |
| Javier Mimbrera | 9/10 | 2759 days | 3% |
| Alexander | 10/10 | 2877 days | 3% |
| Mark Ravenscroft | 10/10 | 2883 days | 3% |
| Roger | 9/10 | 2898 days | 3% |
| Mailhos Cécile | 9/10 | 2946 days | 3% |
| Mark Haydon | 10/10 | 2971 days | 3% |
| Liz K | 10/10 | 2982 days | 3% |
| Erich Brueggermann | 7/10 | 3000 days | 2% |
| Monique Pos | 10/10 | 3023 days | 2% |
| abd malik ahmad | 8/10 | 3033 days | 2% |
| Gary Cohen | 9/10 | 3063 days | 2% |
| S Webb | 9/10 | 3063 days | 2% |
| Greg Mackay | 8/10 | 3124 days | 2% |
| Mikael Torres | 9/10 | 3156 days | 2% |
| Bianca Macri | 10/10 | 3238 days | 2% |
| David Elliott | 10/10 | 3277 days | 2% |
| Susan Woods | 10/10 | 3308 days | 2% |
| Torben Koop | 10/10 | 3311 days | 2% |
| Heather Scoltock | 10/10 | 3333 days | 2% |
| Ian Robb | 10/10 | 3337 days | 2% |
| Michele Johns | 10/10 | 3337 days | 2% |
| Steve Newton | 10/10 | 3337 days | 2% |
| Tine Fook | 9/10 | 3354 days | 2% |
| Paul Read | 9/10 | 3368 days | 2% |
| Sarah Hammond | 8/10 | 3368 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3368 days | 2% |
| Roel Boorsma | 9/10 | 3386 days | 2% |
| David Walter | 5/10 | 3388 days | 1% |
| Jo Batt | 9/10 | 3403 days | 2% |
| Jamie | 9/10 | 3429 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3460 days | 1% |
| Suzanne Vermeulen | 7/10 | 3460 days | 1% |
| Denelle Coutts | 9/10 | 3471 days | 2% |
| María del Carmen Escandell | 8/10 | 3498 days | 2% |
| Andreas Knipper | 9/10 | 3514 days | 1% |
| Niall Crosby | 10/10 | 3552 days | 1% |
| Julie Walles | 9/10 | 3552 days | 1% |
| Constantin D | 7/10 | 3706 days | 1% |
| holidaymad from Solihull | 8/10 | 3733 days | 1% |
| John K | 9/10 | 3794 days | 1% |
| Mark Fisher | 8/10 | 3794 days | 1% |
| GN100 | 8/10 | 3825 days | 1% |
| Daniel Capener | 7/10 | 3917 days | 1% |
| tim winders | 9/10 | 3947 days | 1% |
| Leonie Moeller | 9/10 | 4017 days | 0% |
| Gillian Scott | 9/10 | 4037 days | 0% |
| Janina Zwerver | 9/10 | 4041 days | 0% |
| Rita Hochstiasser | 9/10 | 4064 days | 0% |
| Matthias Freiling | 7/10 | 4065 days | 0% |
| Johannes | 8/10 | 4066 days | 0% |
| Bert Snel | 9/10 | 4098 days | 0% |
| kiwifamily2 | 8/10 | 4098 days | 0% |
| David Restell | 9/10 | 4282 days | 0% |
| David Lee | 8/10 | 4416 days | 1% |
| Christopher Saunders | 7/10 | 4446 days | 1% |
| Henrik Steinruecken | 7/10 | 4476 days | 1% |
| Ramon Keller | 10/10 | 4484 days | 1% |
| Anne Kerpershoek | 8/10 | 4486 days | 1% |
| Camille Gerjat | 7/10 | 4499 days | 1% |
| Faassen | 5/10 | 4502 days | 0% |
| Fam von Hattem | 7/10 | 4506 days | 1% |
| sueadegizmo | 10/10 | 4677 days | 1% |
| Mark Westebring | 9/10 | 4756 days | 1% |
| Be Groen | 8/10 | 4761 days | 1% |
| Daniel & Manuela | 8/10 | 4775 days | 1% |
| Graham Platt | 8/10 | 4778 days | 1% |
| Lars | 9/10 | 4778 days | 1% |
| Michael Stoll | 8/10 | 4779 days | 1% |
| Moritz | 9/10 | 4782 days | 1% |
| Dominique | 8/10 | 4782 days | 1% |
| Charlotte | 7/10 | 4784 days | 1% |
| Hardy | 9/10 | 4784 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4784 days | 1% |
| Corv V D Hof | 7/10 | 4795 days | 1% |
| Guillaume Milcent | 7/10 | 4795 days | 1% |
| Lotte Foged | 8/10 | 4796 days | 1% |
| snoopidoops | 9/10 | 4829 days | 1% |
| Waldemar Schuler | 9/10 | 4876 days | 1% |
| Lardy | 8/10 | 4877 days | 1% |
| R & M Willows | 9/10 | 4877 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4921 days | 1% |
| james11 | 9/10 | 4921 days | 1% |
| kelvin88 | 10/10 | 4921 days | 1% |
| Jon11 | 10/10 | 4921 days | 1% |
| john_seasoned_traveler | 10/10 | 4921 days | 1% |
| de Smedt | 9/10 | 5107 days | 1% |
| Philip Gierke | 7/10 | 5109 days | 1% |
| Knapen | 9/10 | 5115 days | 1% |
| Kuhu | 7/10 | 5119 days | 1% |
| Christian Pflegi | 6/10 | 5123 days | 1% |
| Marianne Wheatley | 10/10 | 5123 days | 1% |
| Wheeler | 7/10 | 5124 days | 1% |
| Nick Tinnemeier | 8/10 | 5125 days | 1% |
| Fam de Kruyf | 8/10 | 5132 days | 1% |
| Fee_MacIntosh | 10/10 | 5135 days | 1% |
| Vincent | 7/10 | 5139 days | 1% |
| Sanne | 8/10 | 5139 days | 1% |
| Erica Moorhouse | 8/10 | 5140 days | 1% |
| mr Schumader | 10/10 | 5149 days | 1% |
| Helene Descamps | 7/10 | 5151 days | 1% |
| Patrick Decoster | 8/10 | 5156 days | 1% |
| Jane Hancock | 9/10 | 5158 days | 1% |
| Nadia Husain | 6/10 | 5163 days | 1% |
| hendrik king | 9/10 | 5194 days | 1% |
| Christof | 10/10 | 5469 days | 1% |
| astridaus | 9/10 | 5469 days | 1% |
| Flora | 9/10 | 5502 days | 1% |
| John Harrison | 10/10 | 5507 days | 1% |
| anon | 7/10 | 5507 days | 1% |
| Pierre Pilon | 9/10 | 5508 days | 1% |
| Peter Koeck | 10/10 | 5509 days | 1% |
| Sebastien Briant | 8/10 | 5527 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5533 days | 1% |
| Beute Jacob | 7/10 | 5541 days | 1% |
| Family van Hessem | 7/10 | 5548 days | 1% |
| Thomas Signes | 7/10 | 5555 days | 1% |
| kevinp | 7/10 | 5571 days | 1% |
| ilkal | 8/10 | 5576 days | 1% |
| elskeb | 8/10 | 5578 days | 1% |
| Hanne Wichmann | 10/10 | 5594 days | 1% |
| Steffi Marco | 7/10 | 5594 days | 1% |
| Volker Jåkel | 7/10 | 5597 days | 1% |
| MartinG | 8/10 | 5867 days | 1% |
| GillianK | 9/10 | 5869 days | 1% |
| Nick | 8/10 | 5877 days | 1% |
| Nick | 9/10 | 5878 days | 1% |
| Chris | 9/10 | 5883 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 36 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 33 | -0.64% |
| 34 | -0.66% |
| 35 | -0.68% |
| 36 | -0.70% |
| 37 | -0.72% |
| 38 | -0.74% |
| 39 | -0.76% |
| … | … |
Balancing Adjustment
1.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.