Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 71 days | 98% |
| Jojo&Skoko | 10/10 | 71 days | 100% |
| Cam an | 3/10 | 102 days | 54% |
| Kc | 9/10 | 102 days | 99% |
| Bobo | 9/10 | 102 days | 99% |
| Emily | 9/10 | 102 days | 99% |
| Nadia | 9/10 | 132 days | 98% |
| Fabienne | 5/10 | 377 days | 70% |
| Jorian | 10/10 | 406 days | 91% |
| Mike Howe | 8/10 | 406 days | 89% |
| Sydney Piskor | 10/10 | 498 days | 86% |
| Anne | 6/10 | 529 days | 73% |
| Henry | 9/10 | 589 days | 80% |
| Ka Gill | 9/10 | 681 days | 73% |
| Anne | 9/10 | 712 days | 71% |
| Helen E | 8/10 | 743 days | 67% |
| V L Nelson | 9/10 | 771 days | 66% |
| Inge | 8/10 | 802 days | 62% |
| Cindi Wight | 10/10 | 863 days | 58% |
| Annie | 1/10 | 1259 days | 9% |
| Melissa | 10/10 | 1442 days | 13% |
| Jaeneen | 10/10 | 1501 days | 11% |
| Dan | 7/10 | 1593 days | 7% |
| Paul | 8/10 | 1593 days | 8% |
| Carl Bright | 10/10 | 1715 days | 6% |
| Ashleigh Lim | 10/10 | 1715 days | 6% |
| Linda | 9/10 | 1715 days | 5% |
| Reba | 9/10 | 1838 days | 5% |
| Stefan Hohmann | 10/10 | 1838 days | 5% |
| Peter | 10/10 | 1929 days | 5% |
| Su | 9/10 | 1929 days | 5% |
| Luis Vigil Vidal | 10/10 | 1959 days | 5% |
| Lua | 10/10 | 1959 days | 5% |
| Michal Mazaki | 3/10 | 1990 days | 2% |
| Michal Mazaki | 3/10 | 1990 days | 2% |
| Bites | 9/10 | 1990 days | 4% |
| Chris Plummer | 10/10 | 1990 days | 4% |
| Martinez Whanau | 9/10 | 2081 days | 4% |
| Andy | 3/10 | 2081 days | 2% |
| Paige | 9/10 | 2173 days | 4% |
| Michael | 10/10 | 2173 days | 4% |
| David Hart | 9/10 | 2204 days | 4% |
| Beth | 9/10 | 2204 days | 4% |
| Tash & Laura | 8/10 | 2232 days | 4% |
| Francois & Caroline | 9/10 | 2263 days | 4% |
| Elke fuenfstueck | 6/10 | 2294 days | 3% |
| Rachael Dyson | 9/10 | 2323 days | 4% |
| Grizzly Girl | 9/10 | 2355 days | 4% |
| Ingrid Peters | 10/10 | 2355 days | 4% |
| Kenza | 8/10 | 2355 days | 4% |
| Jennie and kids | 9/10 | 2507 days | 3% |
| Martha Godon | 8/10 | 2507 days | 3% |
| Bradletn | 8/10 | 2538 days | 3% |
| Helene | 9/10 | 2569 days | 3% |
| The Weathersons | 10/10 | 2582 days | 3% |
| Helen Bond | 10/10 | 2597 days | 3% |
| Luis Vigil Vidal | 10/10 | 2611 days | 3% |
| Millka Pietikainen | 10/10 | 2639 days | 3% |
| Ronald Daigneault | 8/10 | 2652 days | 3% |
| Debbie Lesurf | 10/10 | 2666 days | 3% |
| Joe Trigg | 7/10 | 2691 days | 3% |
| Javier Mimbrera | 9/10 | 2749 days | 3% |
| Alexander | 10/10 | 2867 days | 3% |
| Mark Ravenscroft | 10/10 | 2873 days | 3% |
| Roger | 9/10 | 2888 days | 3% |
| Mailhos Cécile | 9/10 | 2937 days | 3% |
| Mark Haydon | 10/10 | 2961 days | 3% |
| Liz K | 10/10 | 2973 days | 3% |
| Erich Brueggermann | 7/10 | 2991 days | 2% |
| Monique Pos | 10/10 | 3014 days | 2% |
| abd malik ahmad | 8/10 | 3023 days | 2% |
| Gary Cohen | 9/10 | 3053 days | 2% |
| S Webb | 9/10 | 3053 days | 2% |
| Greg Mackay | 8/10 | 3114 days | 2% |
| Mikael Torres | 9/10 | 3146 days | 2% |
| Bianca Macri | 10/10 | 3228 days | 2% |
| David Elliott | 10/10 | 3267 days | 2% |
| Susan Woods | 10/10 | 3298 days | 2% |
| Torben Koop | 10/10 | 3302 days | 2% |
| Heather Scoltock | 10/10 | 3324 days | 2% |
| Ian Robb | 10/10 | 3327 days | 2% |
| Michele Johns | 10/10 | 3327 days | 2% |
| Steve Newton | 10/10 | 3328 days | 2% |
| Tine Fook | 9/10 | 3345 days | 2% |
| Paul Read | 9/10 | 3358 days | 2% |
| Sarah Hammond | 8/10 | 3358 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3359 days | 2% |
| Roel Boorsma | 9/10 | 3377 days | 2% |
| David Walter | 5/10 | 3379 days | 1% |
| Jo Batt | 9/10 | 3394 days | 2% |
| Jamie | 9/10 | 3419 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3450 days | 1% |
| Suzanne Vermeulen | 7/10 | 3451 days | 1% |
| Denelle Coutts | 9/10 | 3461 days | 2% |
| María del Carmen Escandell | 8/10 | 3488 days | 2% |
| Andreas Knipper | 9/10 | 3504 days | 1% |
| Niall Crosby | 10/10 | 3542 days | 1% |
| Julie Walles | 9/10 | 3542 days | 1% |
| Constantin D | 7/10 | 3697 days | 1% |
| holidaymad from Solihull | 8/10 | 3723 days | 1% |
| John K | 9/10 | 3784 days | 1% |
| Mark Fisher | 8/10 | 3784 days | 1% |
| GN100 | 8/10 | 3815 days | 1% |
| Daniel Capener | 7/10 | 3907 days | 1% |
| tim winders | 9/10 | 3937 days | 1% |
| Leonie Moeller | 9/10 | 4008 days | 0% |
| Gillian Scott | 9/10 | 4028 days | 0% |
| Janina Zwerver | 9/10 | 4032 days | 0% |
| Rita Hochstiasser | 9/10 | 4055 days | 0% |
| Matthias Freiling | 7/10 | 4056 days | 0% |
| Johannes | 8/10 | 4057 days | 0% |
| Bert Snel | 9/10 | 4088 days | 0% |
| kiwifamily2 | 8/10 | 4089 days | 0% |
| David Restell | 9/10 | 4272 days | 0% |
| David Lee | 8/10 | 4407 days | 1% |
| Christopher Saunders | 7/10 | 4437 days | 1% |
| Henrik Steinruecken | 7/10 | 4467 days | 1% |
| Ramon Keller | 10/10 | 4475 days | 1% |
| Anne Kerpershoek | 8/10 | 4477 days | 1% |
| Camille Gerjat | 7/10 | 4490 days | 1% |
| Faassen | 5/10 | 4493 days | 0% |
| Fam von Hattem | 7/10 | 4497 days | 1% |
| sueadegizmo | 10/10 | 4667 days | 1% |
| Mark Westebring | 9/10 | 4747 days | 1% |
| Be Groen | 8/10 | 4752 days | 1% |
| Daniel & Manuela | 8/10 | 4766 days | 1% |
| Graham Platt | 8/10 | 4769 days | 1% |
| Lars | 9/10 | 4769 days | 1% |
| Michael Stoll | 8/10 | 4770 days | 1% |
| Moritz | 9/10 | 4773 days | 1% |
| Dominique | 8/10 | 4773 days | 1% |
| Charlotte | 7/10 | 4775 days | 1% |
| Hardy | 9/10 | 4775 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4775 days | 1% |
| Corv V D Hof | 7/10 | 4786 days | 1% |
| Guillaume Milcent | 7/10 | 4786 days | 1% |
| Lotte Foged | 8/10 | 4787 days | 1% |
| snoopidoops | 9/10 | 4820 days | 1% |
| Waldemar Schuler | 9/10 | 4867 days | 1% |
| Lardy | 8/10 | 4868 days | 1% |
| R & M Willows | 9/10 | 4868 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4912 days | 1% |
| james11 | 9/10 | 4912 days | 1% |
| kelvin88 | 10/10 | 4912 days | 1% |
| Jon11 | 10/10 | 4912 days | 1% |
| john_seasoned_traveler | 10/10 | 4912 days | 1% |
| de Smedt | 9/10 | 5098 days | 1% |
| Philip Gierke | 7/10 | 5100 days | 1% |
| Knapen | 9/10 | 5106 days | 1% |
| Kuhu | 7/10 | 5110 days | 1% |
| Christian Pflegi | 6/10 | 5114 days | 1% |
| Marianne Wheatley | 10/10 | 5114 days | 1% |
| Wheeler | 7/10 | 5115 days | 1% |
| Nick Tinnemeier | 8/10 | 5116 days | 1% |
| Fam de Kruyf | 8/10 | 5123 days | 1% |
| Fee_MacIntosh | 10/10 | 5126 days | 1% |
| Vincent | 7/10 | 5130 days | 1% |
| Sanne | 8/10 | 5130 days | 1% |
| Erica Moorhouse | 8/10 | 5131 days | 1% |
| mr Schumader | 10/10 | 5140 days | 1% |
| Helene Descamps | 7/10 | 5142 days | 1% |
| Patrick Decoster | 8/10 | 5147 days | 1% |
| Jane Hancock | 9/10 | 5149 days | 1% |
| Nadia Husain | 6/10 | 5154 days | 1% |
| hendrik king | 9/10 | 5185 days | 1% |
| Christof | 10/10 | 5460 days | 1% |
| astridaus | 9/10 | 5460 days | 1% |
| Flora | 9/10 | 5493 days | 1% |
| John Harrison | 10/10 | 5498 days | 1% |
| anon | 7/10 | 5498 days | 1% |
| Pierre Pilon | 9/10 | 5499 days | 1% |
| Peter Koeck | 10/10 | 5500 days | 1% |
| Sebastien Briant | 8/10 | 5518 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5524 days | 1% |
| Beute Jacob | 7/10 | 5532 days | 1% |
| Family van Hessem | 7/10 | 5539 days | 1% |
| Thomas Signes | 7/10 | 5546 days | 1% |
| kevinp | 7/10 | 5562 days | 1% |
| ilkal | 8/10 | 5567 days | 1% |
| elskeb | 8/10 | 5569 days | 1% |
| Hanne Wichmann | 10/10 | 5585 days | 1% |
| Steffi Marco | 7/10 | 5585 days | 1% |
| Volker Jåkel | 7/10 | 5588 days | 1% |
| MartinG | 8/10 | 5858 days | 1% |
| GillianK | 9/10 | 5860 days | 1% |
| Nick | 8/10 | 5868 days | 1% |
| Nick | 9/10 | 5869 days | 1% |
| Chris | 9/10 | 5874 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| 29 | -0.58% |
| … | … |
Balancing Adjustment
1.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.