Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
127 Valid Reviews
The Mossburn Country Park experience has a total of 135 reviews. There are 127 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
61% |
| 9/10 | 24 |
|
19% |
| 8/10 | 15 |
|
12% |
| 7/10 | 7 |
|
6% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.52% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.52% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rhonda | 10/10 | 39 days | 100% |
| VamperCan | 10/10 | 39 days | 100% |
| Andy Williamson | 10/10 | 70 days | 100% |
| YC | 10/10 | 70 days | 100% |
| Anne | 10/10 | 70 days | 100% |
| Brett | 7/10 | 70 days | 93% |
| Charly and family | 10/10 | 101 days | 100% |
| Christiane | 10/10 | 162 days | 99% |
| Caron | 10/10 | 345 days | 93% |
| Miriam | 10/10 | 436 days | 89% |
| Sandra Staples | 9/10 | 436 days | 88% |
| Chris H | 10/10 | 467 days | 88% |
| Julia Richter | 10/10 | 467 days | 88% |
| Diana Antunez | 10/10 | 497 days | 86% |
| Silene.arvinberod@gmail.com | 10/10 | 497 days | 86% |
| Chc | 10/10 | 497 days | 86% |
| annelie slaar | 9/10 | 528 days | 83% |
| Ren15 | 10/10 | 528 days | 84% |
| Victoria | 7/10 | 528 days | 78% |
| Pauline | 10/10 | 528 days | 84% |
| Elke | 10/10 | 711 days | 71% |
| Tasmin | 9/10 | 742 days | 68% |
| Katie Edser | 10/10 | 742 days | 69% |
| Kelsey Fisher | 10/10 | 742 days | 69% |
| Dave and Nicky | 10/10 | 832 days | 60% |
| Rob J | 9/10 | 832 days | 60% |
| Sue and Ron | 10/10 | 862 days | 57% |
| Shona Beach | 10/10 | 862 days | 57% |
| Joan Hermitage | 10/10 | 893 days | 54% |
| Yuri Fey | 10/10 | 893 days | 54% |
| Russell | 1/10 | 893 days | 22% |
| Anne S | 9/10 | 1107 days | 34% |
| Heather and Jim | 10/10 | 1197 days | 27% |
| Kathryn Torkington | 10/10 | 1258 days | 23% |
| Steven | 10/10 | 1472 days | 12% |
| Luke | 10/10 | 1500 days | 11% |
| Cait Turner | 8/10 | 1531 days | 9% |
| Tori | 10/10 | 1562 days | 9% |
| Joanne | 10/10 | 1623 days | 7% |
| Lynley and Ian Breeze | 10/10 | 1623 days | 7% |
| Lauren | 8/10 | 1837 days | 4% |
| Amy | 10/10 | 1866 days | 5% |
| Moritz | 10/10 | 1866 days | 5% |
| Pierre-Yves | 10/10 | 1866 days | 5% |
| Allan and Kelly | 10/10 | 1866 days | 5% |
| Johan | 10/10 | 1866 days | 5% |
| Melissa | 10/10 | 1897 days | 4% |
| Nik | 10/10 | 1897 days | 4% |
| Erica | 10/10 | 1897 days | 4% |
| Leon | 9/10 | 1897 days | 4% |
| Chris | 10/10 | 1928 days | 4% |
| Peter Nesnebse | 8/10 | 1928 days | 4% |
| Antoine | 10/10 | 1958 days | 4% |
| Lucie | 10/10 | 1958 days | 4% |
| Javier Williams | 9/10 | 1958 days | 4% |
| K&KRahimi | 9/10 | 1958 days | 4% |
| Shona Beach | 10/10 | 1989 days | 4% |
| Vicki Hoskinson | 10/10 | 2203 days | 4% |
| John | 9/10 | 2203 days | 4% |
| Kathryn Torkington | 10/10 | 2231 days | 4% |
| Brigitta | 8/10 | 2231 days | 4% |
| Marty | 10/10 | 2231 days | 4% |
| From DK | 9/10 | 2262 days | 4% |
| Francois & Caroline | 9/10 | 2262 days | 4% |
| Yh kim | 10/10 | 2262 days | 4% |
| Richard | 9/10 | 2262 days | 4% |
| Nadine | 10/10 | 2293 days | 4% |
| Sellers Family | 10/10 | 2323 days | 4% |
| Shona Beach | 10/10 | 2354 days | 4% |
| Carl | 10/10 | 2354 days | 4% |
| S Becker | 10/10 | 2537 days | 3% |
| Jos Mulder | 10/10 | 2599 days | 3% |
| Suzanne Wijsman | 9/10 | 2604 days | 3% |
| Xiao Xiao | 9/10 | 2637 days | 3% |
| Kerine Au | 10/10 | 2658 days | 3% |
| Lukas Hauser | 10/10 | 2676 days | 3% |
| Crystal Wang | 3/10 | 2690 days | 1% |
| Madelyn Fagerman | 10/10 | 2896 days | 2% |
| Vicki | 10/10 | 2906 days | 2% |
| Frank Hofmann | 10/10 | 2927 days | 2% |
| Marie Blom | 10/10 | 2931 days | 2% |
| Josh Marks | 10/10 | 2945 days | 2% |
| Matthias Wohlgemuth | 9/10 | 2975 days | 2% |
| Barbara-Rose Townsend | 9/10 | 2978 days | 2% |
| Martine Baars | 10/10 | 2996 days | 2% |
| Ajit Raut | 10/10 | 3038 days | 2% |
| Ivan Wee | 8/10 | 3052 days | 2% |
| Nancy LeRoy | 9/10 | 3053 days | 2% |
| Ivan W. | 10/10 | 3084 days | 2% |
| Susan H | 10/10 | 3086 days | 2% |
| Matteo Verzi | 7/10 | 3285 days | 2% |
| Sandy Bell | 10/10 | 3325 days | 2% |
| Louise Alexander | 10/10 | 3327 days | 2% |
| Yuan Lin | 8/10 | 3332 days | 2% |
| Rachel Macdonald | 7/10 | 3347 days | 1% |
| robert zdebski | 9/10 | 3389 days | 1% |
| Sarah Gurney | 7/10 | 3396 days | 1% |
| Graham Lighner | 10/10 | 3399 days | 1% |
| Jennifer Brown | 9/10 | 3419 days | 1% |
| Lena + Kristof | 10/10 | 3664 days | 1% |
| Thomas Blom | 8/10 | 3692 days | 1% |
| Kodie Howarth | 10/10 | 3721 days | 1% |
| Rasmus Rantil | 10/10 | 3727 days | 1% |
| Bjorn Privat | 10/10 | 3734 days | 1% |
| Kim Frey | 7/10 | 3734 days | 1% |
| Silvia Hudakova | 10/10 | 3754 days | 1% |
| Julian Kuemme | 10/10 | 4004 days | 0% |
| Andrea Sole | 10/10 | 4004 days | 0% |
| Mandy Reich | 9/10 | 4005 days | 0% |
| Monique Monique | 7/10 | 4057 days | 0% |
| Petra Niemann | 10/10 | 4088 days | 0% |
| Eric and Nienke | 8/10 | 4119 days | 0% |
| J Murphy | 8/10 | 4149 days | 0% |
| Luise Fuchs | 9/10 | 4384 days | 0% |
| Michal | 8/10 | 4398 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4398 days | 0% |
| Guillot | 9/10 | 4401 days | 0% |
| phudgb | 10/10 | 4545 days | 1% |
| Rebecca Doehl | 8/10 | 4772 days | 0% |
| Sue DeVries | 8/10 | 5102 days | 0% |
| Marii Joekalda | 9/10 | 5108 days | 0% |
| Tina Madsen | 8/10 | 5111 days | 0% |
| Sabine Tippman | 6/10 | 5111 days | 0% |
| nelliekaye | 9/10 | 5306 days | 1% |
| hellami | 8/10 | 5610 days | 1% |
| Andrea | 10/10 | 5741 days | 0% |
| JohannaB | 10/10 | 5843 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 25 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| … | … |
Balancing Adjustment
0.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.