Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
129 Valid Reviews
The Mossburn Country Park experience has a total of 137 reviews. There are 129 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 129 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 80 |
|
62% |
| 9/10 | 24 |
|
19% |
| 8/10 | 15 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.64% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.64% and is based on 129 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 129 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vera | 10/10 | 67 days | 100% |
| Eline | 10/10 | 250 days | 97% |
| Rhonda | 10/10 | 309 days | 95% |
| VamperCan | 10/10 | 309 days | 95% |
| Andy Williamson | 10/10 | 340 days | 94% |
| YC | 10/10 | 340 days | 94% |
| Anne | 10/10 | 340 days | 94% |
| Brett | 7/10 | 340 days | 87% |
| Charly and family | 10/10 | 371 days | 92% |
| Christiane | 10/10 | 432 days | 90% |
| Caron | 10/10 | 615 days | 79% |
| Miriam | 10/10 | 706 days | 72% |
| Sandra Staples | 9/10 | 706 days | 71% |
| Chris H | 10/10 | 737 days | 69% |
| Julia Richter | 10/10 | 737 days | 69% |
| Diana Antunez | 10/10 | 767 days | 67% |
| Silene.arvinberod@gmail.com | 10/10 | 767 days | 67% |
| Chc | 10/10 | 767 days | 67% |
| annelie slaar | 9/10 | 798 days | 63% |
| Ren15 | 10/10 | 798 days | 64% |
| Victoria | 7/10 | 798 days | 59% |
| Pauline | 10/10 | 798 days | 64% |
| Elke | 10/10 | 981 days | 46% |
| Tasmin | 9/10 | 1012 days | 42% |
| Katie Edser | 10/10 | 1012 days | 43% |
| Kelsey Fisher | 10/10 | 1012 days | 43% |
| Dave and Nicky | 10/10 | 1102 days | 35% |
| Rob J | 9/10 | 1102 days | 35% |
| Sue and Ron | 10/10 | 1132 days | 32% |
| Shona Beach | 10/10 | 1132 days | 32% |
| Joan Hermitage | 10/10 | 1162 days | 30% |
| Yuri Fey | 10/10 | 1163 days | 30% |
| Russell | 1/10 | 1163 days | 12% |
| Anne S | 9/10 | 1377 days | 16% |
| Heather and Jim | 10/10 | 1467 days | 12% |
| Kathryn Torkington | 10/10 | 1528 days | 10% |
| Steven | 10/10 | 1742 days | 5% |
| Luke | 10/10 | 1770 days | 5% |
| Cait Turner | 8/10 | 1801 days | 5% |
| Tori | 10/10 | 1832 days | 5% |
| Joanne | 10/10 | 1893 days | 5% |
| Lynley and Ian Breeze | 10/10 | 1893 days | 5% |
| Lauren | 8/10 | 2107 days | 4% |
| Amy | 10/10 | 2136 days | 4% |
| Moritz | 10/10 | 2136 days | 4% |
| Pierre-Yves | 10/10 | 2136 days | 4% |
| Allan and Kelly | 10/10 | 2136 days | 4% |
| Johan | 10/10 | 2136 days | 4% |
| Melissa | 10/10 | 2167 days | 4% |
| Nik | 10/10 | 2167 days | 4% |
| Erica | 10/10 | 2167 days | 4% |
| Leon | 9/10 | 2167 days | 4% |
| Chris | 10/10 | 2198 days | 4% |
| Peter Nesnebse | 8/10 | 2198 days | 4% |
| Antoine | 10/10 | 2228 days | 4% |
| Lucie | 10/10 | 2228 days | 4% |
| Javier Williams | 9/10 | 2228 days | 4% |
| K&KRahimi | 9/10 | 2228 days | 4% |
| Shona Beach | 10/10 | 2259 days | 4% |
| Vicki Hoskinson | 10/10 | 2472 days | 4% |
| John | 9/10 | 2473 days | 4% |
| Kathryn Torkington | 10/10 | 2501 days | 4% |
| Brigitta | 8/10 | 2501 days | 4% |
| Marty | 10/10 | 2501 days | 4% |
| From DK | 9/10 | 2532 days | 4% |
| Francois & Caroline | 9/10 | 2532 days | 4% |
| Yh kim | 10/10 | 2532 days | 4% |
| Richard | 9/10 | 2532 days | 4% |
| Nadine | 10/10 | 2563 days | 4% |
| Sellers Family | 10/10 | 2593 days | 3% |
| Shona Beach | 10/10 | 2624 days | 3% |
| Carl | 10/10 | 2624 days | 3% |
| S Becker | 10/10 | 2807 days | 3% |
| Jos Mulder | 10/10 | 2869 days | 3% |
| Suzanne Wijsman | 9/10 | 2874 days | 3% |
| Xiao Xiao | 9/10 | 2907 days | 3% |
| Kerine Au | 10/10 | 2927 days | 3% |
| Lukas Hauser | 10/10 | 2946 days | 3% |
| Crystal Wang | 3/10 | 2960 days | 1% |
| Madelyn Fagerman | 10/10 | 3166 days | 2% |
| Vicki | 10/10 | 3176 days | 2% |
| Frank Hofmann | 10/10 | 3197 days | 2% |
| Marie Blom | 10/10 | 3201 days | 2% |
| Josh Marks | 10/10 | 3215 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3245 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3248 days | 2% |
| Martine Baars | 10/10 | 3266 days | 2% |
| Ajit Raut | 10/10 | 3308 days | 2% |
| Ivan Wee | 8/10 | 3322 days | 2% |
| Nancy LeRoy | 9/10 | 3322 days | 2% |
| Ivan W. | 10/10 | 3353 days | 2% |
| Susan H | 10/10 | 3356 days | 2% |
| Matteo Verzi | 7/10 | 3555 days | 1% |
| Sandy Bell | 10/10 | 3595 days | 1% |
| Louise Alexander | 10/10 | 3596 days | 1% |
| Yuan Lin | 8/10 | 3602 days | 1% |
| Rachel Macdonald | 7/10 | 3617 days | 1% |
| robert zdebski | 9/10 | 3658 days | 1% |
| Sarah Gurney | 7/10 | 3666 days | 1% |
| Graham Lighner | 10/10 | 3669 days | 1% |
| Jennifer Brown | 9/10 | 3688 days | 1% |
| Lena + Kristof | 10/10 | 3933 days | 1% |
| Thomas Blom | 8/10 | 3962 days | 1% |
| Kodie Howarth | 10/10 | 3991 days | 1% |
| Rasmus Rantil | 10/10 | 3997 days | 1% |
| Bjorn Privat | 10/10 | 4004 days | 1% |
| Kim Frey | 7/10 | 4004 days | 1% |
| Silvia Hudakova | 10/10 | 4023 days | 1% |
| Julian Kuemme | 10/10 | 4274 days | 0% |
| Andrea Sole | 10/10 | 4274 days | 0% |
| Mandy Reich | 9/10 | 4275 days | 0% |
| Monique Monique | 7/10 | 4327 days | 0% |
| Petra Niemann | 10/10 | 4358 days | 0% |
| Eric and Nienke | 8/10 | 4389 days | 1% |
| J Murphy | 8/10 | 4419 days | 1% |
| Luise Fuchs | 9/10 | 4654 days | 1% |
| Michal | 8/10 | 4668 days | 1% |
| Przemystaw Tymizyszyn | 8/10 | 4668 days | 1% |
| Guillot | 9/10 | 4671 days | 1% |
| phudgb | 10/10 | 4815 days | 1% |
| Rebecca Doehl | 8/10 | 5042 days | 1% |
| Sue DeVries | 8/10 | 5372 days | 1% |
| Marii Joekalda | 9/10 | 5378 days | 1% |
| Tina Madsen | 8/10 | 5381 days | 1% |
| Sabine Tippman | 6/10 | 5381 days | 1% |
| nelliekaye | 9/10 | 5576 days | 1% |
| hellami | 8/10 | 5880 days | 1% |
| Andrea | 10/10 | 6011 days | 1% |
| JohannaB | 10/10 | 6113 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.28% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 63 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 60 | -1.22% |
| 61 | -1.24% |
| 62 | -1.26% |
| 63 | -1.28% |
| 64 | -1.30% |
| 65 | -1.32% |
| 66 | -1.34% |
| … | … |
Balancing Adjustment
0.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.