Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
120 Valid Reviews
The Mossburn Country Park experience has a total of 128 reviews. There are 120 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 72 |
|
60% |
| 9/10 | 24 |
|
20% |
| 8/10 | 15 |
|
13% |
| 7/10 | 6 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.33% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.33% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christiane | 10/10 | 51 days | 100% |
| Caron | 10/10 | 234 days | 97% |
| Miriam | 10/10 | 325 days | 94% |
| Sandra Staples | 9/10 | 325 days | 93% |
| Chris H | 10/10 | 356 days | 93% |
| Julia Richter | 10/10 | 356 days | 93% |
| Diana Antunez | 10/10 | 386 days | 92% |
| Silene.arvinberod@gmail.com | 10/10 | 386 days | 92% |
| Chc | 10/10 | 386 days | 92% |
| annelie slaar | 9/10 | 417 days | 89% |
| Ren15 | 10/10 | 417 days | 90% |
| Victoria | 7/10 | 417 days | 84% |
| Pauline | 10/10 | 417 days | 90% |
| Elke | 10/10 | 600 days | 80% |
| Tasmin | 9/10 | 631 days | 77% |
| Katie Edser | 10/10 | 631 days | 77% |
| Kelsey Fisher | 10/10 | 631 days | 77% |
| Dave and Nicky | 10/10 | 721 days | 70% |
| Rob J | 9/10 | 721 days | 70% |
| Sue and Ron | 10/10 | 751 days | 68% |
| Shona Beach | 10/10 | 751 days | 68% |
| Joan Hermitage | 10/10 | 782 days | 65% |
| Yuri Fey | 10/10 | 782 days | 65% |
| Russell | 1/10 | 782 days | 26% |
| Anne S | 9/10 | 996 days | 44% |
| Heather and Jim | 10/10 | 1086 days | 36% |
| Kathryn Torkington | 10/10 | 1147 days | 31% |
| Steven | 10/10 | 1361 days | 17% |
| Luke | 10/10 | 1389 days | 16% |
| Cait Turner | 8/10 | 1420 days | 14% |
| Tori | 10/10 | 1451 days | 13% |
| Joanne | 10/10 | 1512 days | 10% |
| Lynley and Ian Breeze | 10/10 | 1512 days | 10% |
| Lauren | 8/10 | 1726 days | 5% |
| Amy | 10/10 | 1755 days | 5% |
| Moritz | 10/10 | 1755 days | 5% |
| Pierre-Yves | 10/10 | 1755 days | 5% |
| Allan and Kelly | 10/10 | 1755 days | 5% |
| Johan | 10/10 | 1755 days | 5% |
| Melissa | 10/10 | 1786 days | 5% |
| Nik | 10/10 | 1786 days | 5% |
| Erica | 10/10 | 1786 days | 5% |
| Leon | 9/10 | 1786 days | 5% |
| Chris | 10/10 | 1817 days | 5% |
| Peter Nesnebse | 8/10 | 1817 days | 5% |
| Antoine | 10/10 | 1847 days | 5% |
| Lucie | 10/10 | 1847 days | 5% |
| Javier Williams | 9/10 | 1847 days | 5% |
| K&KRahimi | 9/10 | 1847 days | 5% |
| Shona Beach | 10/10 | 1878 days | 5% |
| Vicki Hoskinson | 10/10 | 2092 days | 4% |
| John | 9/10 | 2092 days | 4% |
| Kathryn Torkington | 10/10 | 2120 days | 4% |
| Brigitta | 8/10 | 2120 days | 4% |
| Marty | 10/10 | 2120 days | 4% |
| From DK | 9/10 | 2151 days | 4% |
| Francois & Caroline | 9/10 | 2151 days | 4% |
| Yh kim | 10/10 | 2151 days | 4% |
| Richard | 9/10 | 2151 days | 4% |
| Nadine | 10/10 | 2182 days | 4% |
| Sellers Family | 10/10 | 2212 days | 4% |
| Shona Beach | 10/10 | 2243 days | 4% |
| Carl | 10/10 | 2243 days | 4% |
| S Becker | 10/10 | 2426 days | 4% |
| Jos Mulder | 10/10 | 2488 days | 4% |
| Suzanne Wijsman | 9/10 | 2493 days | 3% |
| Xiao Xiao | 9/10 | 2526 days | 3% |
| Kerine Au | 10/10 | 2547 days | 3% |
| Lukas Hauser | 10/10 | 2565 days | 3% |
| Crystal Wang | 3/10 | 2579 days | 2% |
| Madelyn Fagerman | 10/10 | 2785 days | 3% |
| Vicki | 10/10 | 2795 days | 3% |
| Frank Hofmann | 10/10 | 2816 days | 3% |
| Marie Blom | 10/10 | 2820 days | 3% |
| Josh Marks | 10/10 | 2834 days | 3% |
| Matthias Wohlgemuth | 9/10 | 2864 days | 3% |
| Barbara-Rose Townsend | 9/10 | 2867 days | 3% |
| Martine Baars | 10/10 | 2885 days | 3% |
| Ajit Raut | 10/10 | 2927 days | 3% |
| Ivan Wee | 8/10 | 2941 days | 3% |
| Nancy LeRoy | 9/10 | 2942 days | 3% |
| Ivan W. | 10/10 | 2973 days | 3% |
| Susan H | 10/10 | 2975 days | 3% |
| Matteo Verzi | 7/10 | 3174 days | 2% |
| Sandy Bell | 10/10 | 3214 days | 2% |
| Louise Alexander | 10/10 | 3216 days | 2% |
| Yuan Lin | 8/10 | 3221 days | 2% |
| Rachel Macdonald | 7/10 | 3236 days | 2% |
| robert zdebski | 9/10 | 3278 days | 2% |
| Sarah Gurney | 7/10 | 3285 days | 2% |
| Graham Lighner | 10/10 | 3288 days | 1% |
| Jennifer Brown | 9/10 | 3308 days | 2% |
| Lena + Kristof | 10/10 | 3553 days | 1% |
| Thomas Blom | 8/10 | 3581 days | 1% |
| Kodie Howarth | 10/10 | 3610 days | 1% |
| Rasmus Rantil | 10/10 | 3616 days | 1% |
| Bjorn Privat | 10/10 | 3623 days | 1% |
| Kim Frey | 7/10 | 3623 days | 1% |
| Silvia Hudakova | 10/10 | 3643 days | 1% |
| Julian Kuemme | 10/10 | 3893 days | 0% |
| Andrea Sole | 10/10 | 3893 days | 0% |
| Mandy Reich | 9/10 | 3894 days | 0% |
| Monique Monique | 7/10 | 3946 days | 1% |
| Petra Niemann | 10/10 | 3977 days | 1% |
| Eric and Nienke | 8/10 | 4008 days | 1% |
| J Murphy | 8/10 | 4038 days | 0% |
| Luise Fuchs | 9/10 | 4273 days | 0% |
| Michal | 8/10 | 4287 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4287 days | 0% |
| Guillot | 9/10 | 4290 days | 0% |
| phudgb | 10/10 | 4434 days | 1% |
| Rebecca Doehl | 8/10 | 4661 days | 1% |
| Sue DeVries | 8/10 | 4991 days | 1% |
| Marii Joekalda | 9/10 | 4997 days | 1% |
| Tina Madsen | 8/10 | 5000 days | 1% |
| Sabine Tippman | 6/10 | 5000 days | 0% |
| nelliekaye | 9/10 | 5195 days | 1% |
| hellami | 8/10 | 5499 days | 1% |
| Andrea | 10/10 | 5630 days | 1% |
| JohannaB | 10/10 | 5732 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 33 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.