Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
124 Valid Reviews
The Mossburn Country Park experience has a total of 132 reviews. There are 124 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 76 |
|
61% |
| 9/10 | 24 |
|
19% |
| 8/10 | 15 |
|
12% |
| 7/10 | 6 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.58% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.58% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Andy Williamson | 10/10 | 30 days | 100% |
| YC | 10/10 | 30 days | 100% |
| Anne | 10/10 | 30 days | 100% |
| Charly and family | 10/10 | 61 days | 100% |
| Christiane | 10/10 | 122 days | 99% |
| Caron | 10/10 | 305 days | 95% |
| Miriam | 10/10 | 396 days | 91% |
| Sandra Staples | 9/10 | 396 days | 90% |
| Chris H | 10/10 | 427 days | 90% |
| Julia Richter | 10/10 | 427 days | 90% |
| Diana Antunez | 10/10 | 457 days | 88% |
| Silene.arvinberod@gmail.com | 10/10 | 457 days | 88% |
| Chc | 10/10 | 457 days | 88% |
| annelie slaar | 9/10 | 488 days | 86% |
| Ren15 | 10/10 | 488 days | 86% |
| Victoria | 7/10 | 488 days | 80% |
| Pauline | 10/10 | 488 days | 86% |
| Elke | 10/10 | 671 days | 74% |
| Tasmin | 9/10 | 702 days | 71% |
| Katie Edser | 10/10 | 702 days | 72% |
| Kelsey Fisher | 10/10 | 702 days | 72% |
| Dave and Nicky | 10/10 | 792 days | 64% |
| Rob J | 9/10 | 792 days | 64% |
| Sue and Ron | 10/10 | 822 days | 61% |
| Shona Beach | 10/10 | 822 days | 61% |
| Joan Hermitage | 10/10 | 852 days | 59% |
| Yuri Fey | 10/10 | 853 days | 59% |
| Russell | 1/10 | 853 days | 24% |
| Anne S | 9/10 | 1067 days | 37% |
| Heather and Jim | 10/10 | 1157 days | 30% |
| Kathryn Torkington | 10/10 | 1218 days | 26% |
| Steven | 10/10 | 1432 days | 14% |
| Luke | 10/10 | 1460 days | 13% |
| Cait Turner | 8/10 | 1491 days | 11% |
| Tori | 10/10 | 1522 days | 10% |
| Joanne | 10/10 | 1583 days | 8% |
| Lynley and Ian Breeze | 10/10 | 1583 days | 8% |
| Lauren | 8/10 | 1797 days | 5% |
| Amy | 10/10 | 1826 days | 5% |
| Moritz | 10/10 | 1826 days | 5% |
| Pierre-Yves | 10/10 | 1826 days | 5% |
| Allan and Kelly | 10/10 | 1826 days | 5% |
| Johan | 10/10 | 1826 days | 5% |
| Melissa | 10/10 | 1857 days | 5% |
| Nik | 10/10 | 1857 days | 5% |
| Erica | 10/10 | 1857 days | 5% |
| Leon | 9/10 | 1857 days | 5% |
| Chris | 10/10 | 1888 days | 5% |
| Peter Nesnebse | 8/10 | 1888 days | 5% |
| Antoine | 10/10 | 1918 days | 5% |
| Lucie | 10/10 | 1918 days | 5% |
| Javier Williams | 9/10 | 1918 days | 5% |
| K&KRahimi | 9/10 | 1918 days | 5% |
| Shona Beach | 10/10 | 1949 days | 5% |
| Vicki Hoskinson | 10/10 | 2162 days | 4% |
| John | 9/10 | 2163 days | 4% |
| Kathryn Torkington | 10/10 | 2191 days | 4% |
| Brigitta | 8/10 | 2191 days | 4% |
| Marty | 10/10 | 2191 days | 4% |
| From DK | 9/10 | 2222 days | 4% |
| Francois & Caroline | 9/10 | 2222 days | 4% |
| Yh kim | 10/10 | 2222 days | 4% |
| Richard | 9/10 | 2222 days | 4% |
| Nadine | 10/10 | 2253 days | 4% |
| Sellers Family | 10/10 | 2283 days | 4% |
| Shona Beach | 10/10 | 2314 days | 4% |
| Carl | 10/10 | 2314 days | 4% |
| S Becker | 10/10 | 2497 days | 4% |
| Jos Mulder | 10/10 | 2559 days | 4% |
| Suzanne Wijsman | 9/10 | 2564 days | 3% |
| Xiao Xiao | 9/10 | 2597 days | 3% |
| Kerine Au | 10/10 | 2617 days | 3% |
| Lukas Hauser | 10/10 | 2636 days | 3% |
| Crystal Wang | 3/10 | 2650 days | 2% |
| Madelyn Fagerman | 10/10 | 2856 days | 3% |
| Vicki | 10/10 | 2866 days | 3% |
| Frank Hofmann | 10/10 | 2887 days | 3% |
| Marie Blom | 10/10 | 2891 days | 3% |
| Josh Marks | 10/10 | 2905 days | 3% |
| Matthias Wohlgemuth | 9/10 | 2935 days | 3% |
| Barbara-Rose Townsend | 9/10 | 2938 days | 3% |
| Martine Baars | 10/10 | 2956 days | 3% |
| Ajit Raut | 10/10 | 2998 days | 3% |
| Ivan Wee | 8/10 | 3012 days | 3% |
| Nancy LeRoy | 9/10 | 3012 days | 3% |
| Ivan W. | 10/10 | 3043 days | 3% |
| Susan H | 10/10 | 3046 days | 3% |
| Matteo Verzi | 7/10 | 3245 days | 2% |
| Sandy Bell | 10/10 | 3285 days | 2% |
| Louise Alexander | 10/10 | 3286 days | 2% |
| Yuan Lin | 8/10 | 3292 days | 2% |
| Rachel Macdonald | 7/10 | 3307 days | 2% |
| robert zdebski | 9/10 | 3348 days | 2% |
| Sarah Gurney | 7/10 | 3356 days | 2% |
| Graham Lighner | 10/10 | 3359 days | 1% |
| Jennifer Brown | 9/10 | 3378 days | 2% |
| Lena + Kristof | 10/10 | 3623 days | 1% |
| Thomas Blom | 8/10 | 3652 days | 1% |
| Kodie Howarth | 10/10 | 3681 days | 1% |
| Rasmus Rantil | 10/10 | 3687 days | 1% |
| Bjorn Privat | 10/10 | 3694 days | 1% |
| Kim Frey | 7/10 | 3694 days | 1% |
| Silvia Hudakova | 10/10 | 3713 days | 1% |
| Julian Kuemme | 10/10 | 3964 days | 1% |
| Andrea Sole | 10/10 | 3964 days | 1% |
| Mandy Reich | 9/10 | 3965 days | 1% |
| Monique Monique | 7/10 | 4017 days | 1% |
| Petra Niemann | 10/10 | 4048 days | 1% |
| Eric and Nienke | 8/10 | 4079 days | 1% |
| J Murphy | 8/10 | 4109 days | 0% |
| Luise Fuchs | 9/10 | 4344 days | 0% |
| Michal | 8/10 | 4358 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4358 days | 0% |
| Guillot | 9/10 | 4361 days | 0% |
| phudgb | 10/10 | 4505 days | 1% |
| Rebecca Doehl | 8/10 | 4732 days | 1% |
| Sue DeVries | 8/10 | 5062 days | 1% |
| Marii Joekalda | 9/10 | 5068 days | 1% |
| Tina Madsen | 8/10 | 5071 days | 1% |
| Sabine Tippman | 6/10 | 5071 days | 1% |
| nelliekaye | 9/10 | 5266 days | 1% |
| hellami | 8/10 | 5570 days | 1% |
| Andrea | 10/10 | 5701 days | 1% |
| JohannaB | 10/10 | 5803 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 8 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| … | … |
Balancing Adjustment
0.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.