G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
130 Valid Reviews
The Mossburn Country Park experience has a total of 138 reviews. There are 130 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 130 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
62% |
| 9/10 | 24 |
|
18% |
| 8/10 | 15 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.69% and is based on 130 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 130 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Liss | 10/10 | 16 days | 100% |
| Vera | 10/10 | 77 days | 100% |
| Eline | 10/10 | 260 days | 96% |
| Rhonda | 10/10 | 319 days | 94% |
| VamperCan | 10/10 | 319 days | 94% |
| Andy Williamson | 10/10 | 350 days | 93% |
| YC | 10/10 | 350 days | 93% |
| Anne | 10/10 | 350 days | 93% |
| Brett | 7/10 | 350 days | 87% |
| Charly and family | 10/10 | 381 days | 92% |
| Christiane | 10/10 | 442 days | 89% |
| Caron | 10/10 | 625 days | 78% |
| Miriam | 10/10 | 716 days | 71% |
| Sandra Staples | 9/10 | 716 days | 70% |
| Chris H | 10/10 | 747 days | 68% |
| Julia Richter | 10/10 | 747 days | 68% |
| Diana Antunez | 10/10 | 777 days | 66% |
| Silene.arvinberod@gmail.com | 10/10 | 777 days | 66% |
| Chc | 10/10 | 777 days | 66% |
| annelie slaar | 9/10 | 808 days | 62% |
| Ren15 | 10/10 | 808 days | 63% |
| Victoria | 7/10 | 808 days | 58% |
| Pauline | 10/10 | 808 days | 63% |
| Elke | 10/10 | 991 days | 45% |
| Tasmin | 9/10 | 1022 days | 41% |
| Katie Edser | 10/10 | 1022 days | 42% |
| Kelsey Fisher | 10/10 | 1022 days | 42% |
| Dave and Nicky | 10/10 | 1112 days | 34% |
| Rob J | 9/10 | 1112 days | 34% |
| Sue and Ron | 10/10 | 1142 days | 32% |
| Shona Beach | 10/10 | 1142 days | 32% |
| Joan Hermitage | 10/10 | 1172 days | 29% |
| Yuri Fey | 10/10 | 1173 days | 29% |
| Russell | 1/10 | 1173 days | 12% |
| Anne S | 9/10 | 1387 days | 16% |
| Heather and Jim | 10/10 | 1477 days | 12% |
| Kathryn Torkington | 10/10 | 1538 days | 10% |
| Steven | 10/10 | 1752 days | 5% |
| Luke | 10/10 | 1780 days | 5% |
| Cait Turner | 8/10 | 1811 days | 5% |
| Tori | 10/10 | 1842 days | 5% |
| Joanne | 10/10 | 1903 days | 5% |
| Lynley and Ian Breeze | 10/10 | 1903 days | 5% |
| Lauren | 8/10 | 2117 days | 4% |
| Amy | 10/10 | 2146 days | 4% |
| Moritz | 10/10 | 2146 days | 4% |
| Pierre-Yves | 10/10 | 2146 days | 4% |
| Allan and Kelly | 10/10 | 2146 days | 4% |
| Johan | 10/10 | 2146 days | 4% |
| Melissa | 10/10 | 2177 days | 4% |
| Nik | 10/10 | 2177 days | 4% |
| Erica | 10/10 | 2177 days | 4% |
| Leon | 9/10 | 2177 days | 4% |
| Chris | 10/10 | 2208 days | 4% |
| Peter Nesnebse | 8/10 | 2208 days | 4% |
| Antoine | 10/10 | 2238 days | 4% |
| Lucie | 10/10 | 2238 days | 4% |
| Javier Williams | 9/10 | 2238 days | 4% |
| K&KRahimi | 9/10 | 2238 days | 4% |
| Shona Beach | 10/10 | 2269 days | 4% |
| Vicki Hoskinson | 10/10 | 2482 days | 4% |
| John | 9/10 | 2483 days | 4% |
| Kathryn Torkington | 10/10 | 2511 days | 4% |
| Brigitta | 8/10 | 2511 days | 4% |
| Marty | 10/10 | 2511 days | 4% |
| From DK | 9/10 | 2542 days | 4% |
| Francois & Caroline | 9/10 | 2542 days | 4% |
| Yh kim | 10/10 | 2542 days | 4% |
| Richard | 9/10 | 2542 days | 4% |
| Nadine | 10/10 | 2573 days | 4% |
| Sellers Family | 10/10 | 2603 days | 3% |
| Shona Beach | 10/10 | 2634 days | 3% |
| Carl | 10/10 | 2634 days | 3% |
| S Becker | 10/10 | 2817 days | 3% |
| Jos Mulder | 10/10 | 2879 days | 3% |
| Suzanne Wijsman | 9/10 | 2884 days | 3% |
| Xiao Xiao | 9/10 | 2917 days | 3% |
| Kerine Au | 10/10 | 2937 days | 3% |
| Lukas Hauser | 10/10 | 2956 days | 3% |
| Crystal Wang | 3/10 | 2970 days | 1% |
| Madelyn Fagerman | 10/10 | 3176 days | 2% |
| Vicki | 10/10 | 3186 days | 2% |
| Frank Hofmann | 10/10 | 3207 days | 2% |
| Marie Blom | 10/10 | 3211 days | 2% |
| Josh Marks | 10/10 | 3225 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3255 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3258 days | 2% |
| Martine Baars | 10/10 | 3276 days | 2% |
| Ajit Raut | 10/10 | 3318 days | 2% |
| Ivan Wee | 8/10 | 3332 days | 2% |
| Nancy LeRoy | 9/10 | 3332 days | 2% |
| Ivan W. | 10/10 | 3363 days | 2% |
| Susan H | 10/10 | 3366 days | 2% |
| Matteo Verzi | 7/10 | 3565 days | 1% |
| Sandy Bell | 10/10 | 3605 days | 1% |
| Louise Alexander | 10/10 | 3606 days | 1% |
| Yuan Lin | 8/10 | 3612 days | 1% |
| Rachel Macdonald | 7/10 | 3627 days | 1% |
| robert zdebski | 9/10 | 3668 days | 1% |
| Sarah Gurney | 7/10 | 3676 days | 1% |
| Graham Lighner | 10/10 | 3679 days | 1% |
| Jennifer Brown | 9/10 | 3698 days | 1% |
| Lena + Kristof | 10/10 | 3943 days | 1% |
| Thomas Blom | 8/10 | 3972 days | 1% |
| Kodie Howarth | 10/10 | 4001 days | 1% |
| Rasmus Rantil | 10/10 | 4007 days | 1% |
| Bjorn Privat | 10/10 | 4014 days | 1% |
| Kim Frey | 7/10 | 4014 days | 1% |
| Silvia Hudakova | 10/10 | 4033 days | 1% |
| Julian Kuemme | 10/10 | 4284 days | 0% |
| Andrea Sole | 10/10 | 4284 days | 0% |
| Mandy Reich | 9/10 | 4285 days | 0% |
| Monique Monique | 7/10 | 4337 days | 0% |
| Petra Niemann | 10/10 | 4368 days | 0% |
| Eric and Nienke | 8/10 | 4399 days | 1% |
| J Murphy | 8/10 | 4429 days | 1% |
| Luise Fuchs | 9/10 | 4664 days | 1% |
| Michal | 8/10 | 4678 days | 1% |
| Przemystaw Tymizyszyn | 8/10 | 4678 days | 1% |
| Guillot | 9/10 | 4681 days | 1% |
| phudgb | 10/10 | 4825 days | 1% |
| Rebecca Doehl | 8/10 | 5052 days | 1% |
| Sue DeVries | 8/10 | 5382 days | 1% |
| Marii Joekalda | 9/10 | 5388 days | 1% |
| Tina Madsen | 8/10 | 5391 days | 1% |
| Sabine Tippman | 6/10 | 5391 days | 1% |
| nelliekaye | 9/10 | 5586 days | 1% |
| hellami | 8/10 | 5890 days | 1% |
| Andrea | 10/10 | 6021 days | 1% |
| JohannaB | 10/10 | 6123 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Balancing Adjustment
0.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.