Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
109 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 113 reviews. There are 109 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 19 |
|
17% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.23% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.23% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pedro | 7/10 | 39 days | 94% |
| Anne | 7/10 | 70 days | 94% |
| Hannah | 7/10 | 101 days | 94% |
| Emily | 9/10 | 101 days | 100% |
| Diane n Dave | 9/10 | 101 days | 100% |
| Dean | 10/10 | 223 days | 99% |
| Mike Fricker | 9/10 | 345 days | 94% |
| Noah Samel | 10/10 | 345 days | 95% |
| Bob F | 9/10 | 405 days | 91% |
| Bob F | 9/10 | 405 days | 91% |
| Jorian | 10/10 | 405 days | 92% |
| Linda | 8/10 | 436 days | 89% |
| Sina Goetzfried | 10/10 | 467 days | 89% |
| Elena | 10/10 | 467 days | 89% |
| vabene1111 | 10/10 | 497 days | 87% |
| Silene.arvinberod@gmail.com | 10/10 | 497 days | 87% |
| Sophie Modra | 10/10 | 558 days | 83% |
| Victoria Palero | 10/10 | 558 days | 83% |
| Susan | 9/10 | 620 days | 78% |
| Emmy | 10/10 | 742 days | 70% |
| Mark Marston | 10/10 | 742 days | 70% |
| 小B | 9/10 | 742 days | 69% |
| Steve | 9/10 | 742 days | 69% |
| Sarah Woolley | 7/10 | 770 days | 62% |
| RR | 9/10 | 832 days | 61% |
| Rob J | 10/10 | 832 days | 61% |
| Laura and Baptiste | 10/10 | 893 days | 55% |
| Cheyne | 9/10 | 985 days | 45% |
| Anne S | 9/10 | 1107 days | 34% |
| MuzzJudy | 1/10 | 1107 days | 14% |
| Julia | 10/10 | 1135 days | 32% |
| Gary and Heather | 9/10 | 1135 days | 32% |
| Scott Lindique | 9/10 | 1166 days | 30% |
| Suzanne | 7/10 | 1411 days | 13% |
| Marcus | 10/10 | 1411 days | 15% |
| Liz | 9/10 | 1653 days | 6% |
| Dulan | 7/10 | 1684 days | 5% |
| Mike Jenkins | 10/10 | 1715 days | 5% |
| Sue Atkinson | 7/10 | 1837 days | 4% |
| Mary Meccage | 10/10 | 1958 days | 4% |
| Robyn F | 10/10 | 1989 days | 4% |
| Joanna | 9/10 | 2172 days | 4% |
| Vicki Hoskinson | 8/10 | 2203 days | 4% |
| Alison Cowie | 10/10 | 2203 days | 4% |
| Jose | 8/10 | 2293 days | 4% |
| Mike78 | 9/10 | 2354 days | 3% |
| Philipp Stech | 3/10 | 2556 days | 1% |
| Pauline Challen | 10/10 | 2568 days | 3% |
| Francois Roux | 9/10 | 2574 days | 3% |
| Jack James | 7/10 | 2654 days | 3% |
| Michael Waxman | 10/10 | 2686 days | 3% |
| Alan Coster | 9/10 | 2791 days | 3% |
| Laureen Trainer | 7/10 | 2856 days | 2% |
| Lotta Vuorjoki | 9/10 | 2865 days | 2% |
| Lorenzo Chiaia | 8/10 | 2869 days | 2% |
| Emelie Zonabend König | 9/10 | 2881 days | 2% |
| Mick Williams | 8/10 | 2988 days | 2% |
| Braum Westhof | 9/10 | 3009 days | 2% |
| María del Carmen Escandell | 7/10 | 3230 days | 2% |
| Liz Barnett | 9/10 | 3267 days | 2% |
| Leslie Lindeman | 9/10 | 3273 days | 2% |
| Susan Boyton | 8/10 | 3275 days | 2% |
| Theo van Greuningen | 3/10 | 3285 days | 1% |
| Jo Batt | 9/10 | 3393 days | 1% |
| Sarah Gurney | 9/10 | 3397 days | 1% |
| Fabien Metro | 6/10 | 3515 days | 1% |
| Jason Robus | 10/10 | 3578 days | 1% |
| Linda Eather | 9/10 | 3624 days | 1% |
| ct2034 | 10/10 | 3633 days | 1% |
| Andrew Cruickshank | 8/10 | 3664 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3678 days | 1% |
| Logan Leduc | 9/10 | 3760 days | 0% |
| Joanne Robertson | 9/10 | 3761 days | 0% |
| Sidney Stokkers | 10/10 | 3784 days | 1% |
| Anna Grafenstein | 9/10 | 3994 days | 0% |
| Helen McKevitt | 8/10 | 4035 days | 0% |
| F Ballard | 10/10 | 4055 days | 0% |
| catherine welsh | 9/10 | 4088 days | 0% |
| Pete Wilson | 9/10 | 4380 days | 0% |
| Verena | 7/10 | 4385 days | 0% |
| Anja S | 8/10 | 4385 days | 0% |
| Jitka Zenahlikova | 8/10 | 4386 days | 0% |
| J Andrews | 4/10 | 4394 days | 0% |
| Phil & Laura | 7/10 | 4422 days | 0% |
| Jenben | 8/10 | 4514 days | 0% |
| Lyn Deavin | 8/10 | 4771 days | 0% |
| polzeath | 9/10 | 4819 days | 0% |
| Andreas Heyer | 10/10 | 5076 days | 0% |
| Stephen Hunt | 9/10 | 5090 days | 0% |
| Margit and Corein Groenevelt | 8/10 | 5111 days | 0% |
| Ian and Ailsa | 8/10 | 5112 days | 0% |
| Pfleidere | 7/10 | 5112 days | 0% |
| Maike | 9/10 | 5113 days | 0% |
| Kauzta | 8/10 | 5113 days | 0% |
| bryfrance | 10/10 | 5115 days | 0% |
| Ross | 3/10 | 5118 days | 0% |
| Stephen Jones | 10/10 | 5125 days | 0% |
| Echst Daniela | 8/10 | 5148 days | 0% |
| Daniel Dubach | 10/10 | 5153 days | 0% |
| edwardasmith | 8/10 | 5429 days | 0% |
| Lukas Blaauw | 8/10 | 5477 days | 0% |
| Bowness | 9/10 | 5477 days | 0% |
| J Kempeneers | 7/10 | 5504 days | 0% |
| Carl Diehl | 9/10 | 5516 days | 0% |
| Nigel Armstrong | 9/10 | 5529 days | 0% |
| Ruth Kinder | 9/10 | 5610 days | 0% |
| brianp | 10/10 | 5696 days | 0% |
| MrHebbard | 7/10 | 5857 days | 0% |
| MetteK | 8/10 | 5858 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.56% |
| 29 | -0.58% |
| 30 | -0.60% |
| 31 | -0.62% |
| 32 | -0.64% |
| 33 | -0.66% |
| 34 | -0.68% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.