G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
104 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 108 reviews. There are 104 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
30% |
| 9/10 | 36 |
|
35% |
| 8/10 | 19 |
|
18% |
| 7/10 | 12 |
|
12% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.58% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.58% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dean | 10/10 | 112 days | 100% |
| Mike Fricker | 9/10 | 234 days | 97% |
| Noah Samel | 10/10 | 234 days | 98% |
| Bob F | 9/10 | 294 days | 95% |
| Bob F | 9/10 | 294 days | 95% |
| Jorian | 10/10 | 294 days | 96% |
| Linda | 8/10 | 325 days | 93% |
| Sina Goetzfried | 10/10 | 356 days | 93% |
| Elena | 10/10 | 356 days | 93% |
| vabene1111 | 10/10 | 386 days | 92% |
| Silene.arvinberod@gmail.com | 10/10 | 386 days | 92% |
| Sophie Modra | 10/10 | 447 days | 89% |
| Victoria Palero | 10/10 | 447 days | 89% |
| Susan | 9/10 | 509 days | 85% |
| Emmy | 10/10 | 631 days | 78% |
| Mark Marston | 10/10 | 631 days | 78% |
| 小B | 9/10 | 631 days | 77% |
| Steve | 9/10 | 631 days | 77% |
| Sarah Woolley | 7/10 | 659 days | 70% |
| RR | 9/10 | 721 days | 70% |
| Rob J | 10/10 | 721 days | 71% |
| Laura and Baptiste | 10/10 | 782 days | 66% |
| Cheyne | 9/10 | 874 days | 56% |
| Anne S | 9/10 | 996 days | 44% |
| MuzzJudy | 1/10 | 996 days | 18% |
| Julia | 10/10 | 1024 days | 42% |
| Gary and Heather | 9/10 | 1024 days | 41% |
| Scott Lindique | 9/10 | 1055 days | 39% |
| Suzanne | 7/10 | 1300 days | 19% |
| Marcus | 10/10 | 1300 days | 21% |
| Liz | 9/10 | 1542 days | 9% |
| Dulan | 7/10 | 1573 days | 8% |
| Mike Jenkins | 10/10 | 1604 days | 8% |
| Sue Atkinson | 7/10 | 1726 days | 5% |
| Mary Meccage | 10/10 | 1847 days | 5% |
| Robyn F | 10/10 | 1878 days | 5% |
| Joanna | 9/10 | 2061 days | 4% |
| Vicki Hoskinson | 8/10 | 2092 days | 4% |
| Alison Cowie | 10/10 | 2092 days | 4% |
| Jose | 8/10 | 2182 days | 4% |
| Mike78 | 9/10 | 2243 days | 4% |
| Philipp Stech | 3/10 | 2445 days | 2% |
| Pauline Challen | 10/10 | 2457 days | 4% |
| Francois Roux | 9/10 | 2463 days | 4% |
| Jack James | 7/10 | 2543 days | 3% |
| Michael Waxman | 10/10 | 2575 days | 3% |
| Alan Coster | 9/10 | 2680 days | 3% |
| Laureen Trainer | 7/10 | 2745 days | 3% |
| Lotta Vuorjoki | 9/10 | 2754 days | 3% |
| Lorenzo Chiaia | 8/10 | 2758 days | 3% |
| Emelie Zonabend König | 9/10 | 2770 days | 3% |
| Mick Williams | 8/10 | 2877 days | 3% |
| Braum Westhof | 9/10 | 2898 days | 2% |
| María del Carmen Escandell | 7/10 | 3119 days | 2% |
| Liz Barnett | 9/10 | 3156 days | 2% |
| Leslie Lindeman | 9/10 | 3162 days | 2% |
| Susan Boyton | 8/10 | 3164 days | 2% |
| Theo van Greuningen | 3/10 | 3174 days | 1% |
| Jo Batt | 9/10 | 3282 days | 2% |
| Sarah Gurney | 9/10 | 3286 days | 2% |
| Fabien Metro | 6/10 | 3404 days | 2% |
| Jason Robus | 10/10 | 3467 days | 2% |
| Linda Eather | 9/10 | 3513 days | 2% |
| ct2034 | 10/10 | 3522 days | 2% |
| Andrew Cruickshank | 8/10 | 3553 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3567 days | 1% |
| Logan Leduc | 9/10 | 3649 days | 1% |
| Joanne Robertson | 9/10 | 3650 days | 1% |
| Sidney Stokkers | 10/10 | 3673 days | 1% |
| Anna Grafenstein | 9/10 | 3883 days | 1% |
| Helen McKevitt | 8/10 | 3924 days | 1% |
| F Ballard | 10/10 | 3944 days | 1% |
| catherine welsh | 9/10 | 3977 days | 1% |
| Pete Wilson | 9/10 | 4269 days | 0% |
| Verena | 7/10 | 4274 days | 0% |
| Anja S | 8/10 | 4274 days | 0% |
| Jitka Zenahlikova | 8/10 | 4275 days | 0% |
| J Andrews | 4/10 | 4283 days | 0% |
| Phil & Laura | 7/10 | 4311 days | 0% |
| Jenben | 8/10 | 4403 days | 1% |
| Lyn Deavin | 8/10 | 4660 days | 1% |
| polzeath | 9/10 | 4708 days | 1% |
| Andreas Heyer | 10/10 | 4965 days | 1% |
| Stephen Hunt | 9/10 | 4979 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5000 days | 1% |
| Ian and Ailsa | 8/10 | 5001 days | 1% |
| Pfleidere | 7/10 | 5001 days | 1% |
| Maike | 9/10 | 5002 days | 1% |
| Kauzta | 8/10 | 5002 days | 1% |
| bryfrance | 10/10 | 5004 days | 1% |
| Ross | 3/10 | 5007 days | 0% |
| Stephen Jones | 10/10 | 5014 days | 1% |
| Echst Daniela | 8/10 | 5037 days | 1% |
| Daniel Dubach | 10/10 | 5042 days | 1% |
| edwardasmith | 8/10 | 5318 days | 1% |
| Lukas Blaauw | 8/10 | 5366 days | 1% |
| Bowness | 9/10 | 5366 days | 1% |
| J Kempeneers | 7/10 | 5393 days | 1% |
| Carl Diehl | 9/10 | 5405 days | 1% |
| Nigel Armstrong | 9/10 | 5418 days | 1% |
| Ruth Kinder | 9/10 | 5499 days | 1% |
| brianp | 10/10 | 5585 days | 1% |
| MrHebbard | 7/10 | 5746 days | 1% |
| MetteK | 8/10 | 5747 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 91 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 88 | -1.78% |
| 89 | -1.80% |
| 90 | -1.82% |
| 91 | -1.84% |
| 92 | -1.86% |
| 93 | -1.88% |
| 94 | -1.90% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.