Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 115 reviews. There are 110 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 346 days | 100% |
| Pedro | 7/10 | 374 days | 94% |
| Anne | 7/10 | 405 days | 92% |
| Hannah | 7/10 | 436 days | 91% |
| Emily | 9/10 | 436 days | 97% |
| Diane n Dave | 9/10 | 436 days | 97% |
| Dean | 10/10 | 558 days | 90% |
| Mike Fricker | 9/10 | 680 days | 80% |
| Noah Samel | 10/10 | 680 days | 81% |
| Bob F | 9/10 | 740 days | 75% |
| Bob F | 9/10 | 740 days | 75% |
| Jorian | 10/10 | 740 days | 75% |
| Linda | 8/10 | 771 days | 71% |
| Sina Goetzfried | 10/10 | 802 days | 69% |
| Elena | 10/10 | 802 days | 69% |
| vabene1111 | 10/10 | 832 days | 66% |
| Silene.arvinberod@gmail.com | 10/10 | 832 days | 66% |
| Sophie Modra | 10/10 | 893 days | 60% |
| Victoria Palero | 10/10 | 893 days | 60% |
| Susan | 9/10 | 955 days | 52% |
| Emmy | 10/10 | 1077 days | 40% |
| Mark Marston | 10/10 | 1077 days | 40% |
| 小B | 9/10 | 1077 days | 40% |
| Steve | 9/10 | 1077 days | 40% |
| Sarah Woolley | 7/10 | 1105 days | 35% |
| RR | 9/10 | 1167 days | 32% |
| Rob J | 10/10 | 1167 days | 33% |
| Laura and Baptiste | 10/10 | 1228 days | 28% |
| Cheyne | 9/10 | 1320 days | 21% |
| Anne S | 9/10 | 1442 days | 14% |
| MuzzJudy | 1/10 | 1442 days | 6% |
| Julia | 10/10 | 1470 days | 13% |
| Gary and Heather | 9/10 | 1470 days | 13% |
| Scott Lindique | 9/10 | 1501 days | 12% |
| Suzanne | 7/10 | 1746 days | 5% |
| Marcus | 10/10 | 1746 days | 6% |
| Liz | 9/10 | 1988 days | 5% |
| Dulan | 7/10 | 2019 days | 5% |
| Mike Jenkins | 10/10 | 2050 days | 5% |
| Sue Atkinson | 7/10 | 2172 days | 4% |
| Mary Meccage | 10/10 | 2293 days | 4% |
| Robyn F | 10/10 | 2324 days | 4% |
| Joanna | 9/10 | 2507 days | 4% |
| Vicki Hoskinson | 8/10 | 2538 days | 4% |
| Alison Cowie | 10/10 | 2538 days | 4% |
| Jose | 8/10 | 2628 days | 4% |
| Mike78 | 9/10 | 2689 days | 4% |
| Philipp Stech | 3/10 | 2891 days | 2% |
| Pauline Challen | 10/10 | 2903 days | 3% |
| Francois Roux | 9/10 | 2909 days | 3% |
| Jack James | 7/10 | 2989 days | 3% |
| Michael Waxman | 10/10 | 3021 days | 3% |
| Alan Coster | 9/10 | 3126 days | 3% |
| Laureen Trainer | 7/10 | 3191 days | 2% |
| Lotta Vuorjoki | 9/10 | 3200 days | 2% |
| Lorenzo Chiaia | 8/10 | 3204 days | 2% |
| Emelie Zonabend König | 9/10 | 3216 days | 2% |
| Mick Williams | 8/10 | 3323 days | 2% |
| Braum Westhof | 9/10 | 3344 days | 2% |
| María del Carmen Escandell | 7/10 | 3565 days | 2% |
| Liz Barnett | 9/10 | 3602 days | 2% |
| Leslie Lindeman | 9/10 | 3608 days | 2% |
| Susan Boyton | 8/10 | 3610 days | 2% |
| Theo van Greuningen | 3/10 | 3620 days | 1% |
| Jo Batt | 9/10 | 3728 days | 1% |
| Sarah Gurney | 9/10 | 3732 days | 1% |
| Fabien Metro | 6/10 | 3850 days | 1% |
| Jason Robus | 10/10 | 3913 days | 1% |
| Linda Eather | 9/10 | 3959 days | 1% |
| ct2034 | 10/10 | 3968 days | 1% |
| Andrew Cruickshank | 8/10 | 3999 days | 1% |
| Sebastiaan Kemperman | 10/10 | 4013 days | 1% |
| Logan Leduc | 9/10 | 4095 days | 0% |
| Joanne Robertson | 9/10 | 4096 days | 0% |
| Sidney Stokkers | 10/10 | 4119 days | 1% |
| Anna Grafenstein | 9/10 | 4329 days | 0% |
| Helen McKevitt | 8/10 | 4370 days | 0% |
| F Ballard | 10/10 | 4390 days | 1% |
| catherine welsh | 9/10 | 4423 days | 1% |
| Pete Wilson | 9/10 | 4715 days | 1% |
| Verena | 7/10 | 4720 days | 1% |
| Anja S | 8/10 | 4720 days | 1% |
| Jitka Zenahlikova | 8/10 | 4721 days | 1% |
| J Andrews | 4/10 | 4729 days | 1% |
| Phil & Laura | 7/10 | 4757 days | 1% |
| Jenben | 8/10 | 4849 days | 1% |
| Lyn Deavin | 8/10 | 5106 days | 1% |
| polzeath | 9/10 | 5154 days | 1% |
| Andreas Heyer | 10/10 | 5411 days | 1% |
| Stephen Hunt | 9/10 | 5425 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5446 days | 1% |
| Ian and Ailsa | 8/10 | 5447 days | 1% |
| Pfleidere | 7/10 | 5447 days | 1% |
| Maike | 9/10 | 5448 days | 1% |
| Kauzta | 8/10 | 5448 days | 1% |
| bryfrance | 10/10 | 5450 days | 1% |
| Ross | 3/10 | 5453 days | 0% |
| Stephen Jones | 10/10 | 5460 days | 1% |
| Echst Daniela | 8/10 | 5483 days | 1% |
| Daniel Dubach | 10/10 | 5488 days | 1% |
| edwardasmith | 8/10 | 5764 days | 1% |
| Lukas Blaauw | 8/10 | 5812 days | 1% |
| Bowness | 9/10 | 5812 days | 1% |
| J Kempeneers | 7/10 | 5839 days | 1% |
| Carl Diehl | 9/10 | 5851 days | 1% |
| Nigel Armstrong | 9/10 | 5864 days | 1% |
| Ruth Kinder | 9/10 | 5945 days | 1% |
| brianp | 10/10 | 6031 days | 1% |
| MrHebbard | 7/10 | 6192 days | 1% |
| MetteK | 8/10 | 6193 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.18% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
1.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.