Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 58 days | 100% |
| Pedro | 7/10 | 86 days | 95% |
| Anne | 7/10 | 117 days | 94% |
| Hannah | 7/10 | 148 days | 94% |
| Emily | 9/10 | 148 days | 100% |
| Diane n Dave | 9/10 | 148 days | 100% |
| Dean | 10/10 | 270 days | 98% |
| Mike Fricker | 9/10 | 392 days | 92% |
| Noah Samel | 10/10 | 392 days | 93% |
| Bob F | 9/10 | 452 days | 89% |
| Bob F | 9/10 | 452 days | 89% |
| Jorian | 10/10 | 452 days | 90% |
| Linda | 8/10 | 483 days | 87% |
| Sina Goetzfried | 10/10 | 514 days | 87% |
| Elena | 10/10 | 514 days | 87% |
| vabene1111 | 10/10 | 544 days | 85% |
| Silene.arvinberod@gmail.com | 10/10 | 544 days | 85% |
| Sophie Modra | 10/10 | 605 days | 81% |
| Victoria Palero | 10/10 | 605 days | 81% |
| Susan | 9/10 | 667 days | 75% |
| Emmy | 10/10 | 789 days | 66% |
| Mark Marston | 10/10 | 789 days | 66% |
| 小B | 9/10 | 789 days | 65% |
| Steve | 9/10 | 789 days | 65% |
| Sarah Woolley | 7/10 | 817 days | 59% |
| RR | 9/10 | 879 days | 56% |
| Rob J | 10/10 | 879 days | 57% |
| Laura and Baptiste | 10/10 | 940 days | 51% |
| Cheyne | 9/10 | 1032 days | 41% |
| Anne S | 9/10 | 1154 days | 31% |
| MuzzJudy | 1/10 | 1154 days | 12% |
| Julia | 10/10 | 1182 days | 29% |
| Gary and Heather | 9/10 | 1182 days | 29% |
| Scott Lindique | 9/10 | 1213 days | 26% |
| Suzanne | 7/10 | 1458 days | 12% |
| Marcus | 10/10 | 1458 days | 13% |
| Liz | 9/10 | 1700 days | 6% |
| Dulan | 7/10 | 1731 days | 5% |
| Mike Jenkins | 10/10 | 1762 days | 5% |
| Sue Atkinson | 7/10 | 1884 days | 4% |
| Mary Meccage | 10/10 | 2005 days | 4% |
| Robyn F | 10/10 | 2036 days | 4% |
| Joanna | 9/10 | 2219 days | 4% |
| Vicki Hoskinson | 8/10 | 2250 days | 4% |
| Alison Cowie | 10/10 | 2250 days | 4% |
| Jose | 8/10 | 2340 days | 4% |
| Mike78 | 9/10 | 2401 days | 3% |
| Philipp Stech | 3/10 | 2603 days | 1% |
| Pauline Challen | 10/10 | 2615 days | 3% |
| Francois Roux | 9/10 | 2621 days | 3% |
| Jack James | 7/10 | 2701 days | 3% |
| Michael Waxman | 10/10 | 2733 days | 3% |
| Alan Coster | 9/10 | 2838 days | 3% |
| Laureen Trainer | 7/10 | 2903 days | 2% |
| Lotta Vuorjoki | 9/10 | 2912 days | 2% |
| Lorenzo Chiaia | 8/10 | 2916 days | 2% |
| Emelie Zonabend König | 9/10 | 2928 days | 2% |
| Mick Williams | 8/10 | 3035 days | 2% |
| Braum Westhof | 9/10 | 3056 days | 2% |
| María del Carmen Escandell | 7/10 | 3277 days | 2% |
| Liz Barnett | 9/10 | 3314 days | 2% |
| Leslie Lindeman | 9/10 | 3320 days | 2% |
| Susan Boyton | 8/10 | 3322 days | 2% |
| Theo van Greuningen | 3/10 | 3332 days | 1% |
| Jo Batt | 9/10 | 3440 days | 1% |
| Sarah Gurney | 9/10 | 3444 days | 1% |
| Fabien Metro | 6/10 | 3562 days | 1% |
| Jason Robus | 10/10 | 3625 days | 1% |
| Linda Eather | 9/10 | 3671 days | 1% |
| ct2034 | 10/10 | 3680 days | 1% |
| Andrew Cruickshank | 8/10 | 3711 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3725 days | 1% |
| Logan Leduc | 9/10 | 3807 days | 0% |
| Joanne Robertson | 9/10 | 3808 days | 0% |
| Sidney Stokkers | 10/10 | 3831 days | 1% |
| Anna Grafenstein | 9/10 | 4041 days | 0% |
| Helen McKevitt | 8/10 | 4082 days | 0% |
| F Ballard | 10/10 | 4102 days | 0% |
| catherine welsh | 9/10 | 4135 days | 0% |
| Pete Wilson | 9/10 | 4427 days | 0% |
| Verena | 7/10 | 4432 days | 0% |
| Anja S | 8/10 | 4432 days | 0% |
| Jitka Zenahlikova | 8/10 | 4433 days | 0% |
| J Andrews | 4/10 | 4441 days | 0% |
| Phil & Laura | 7/10 | 4469 days | 0% |
| Jenben | 8/10 | 4561 days | 1% |
| Lyn Deavin | 8/10 | 4818 days | 0% |
| polzeath | 9/10 | 4866 days | 1% |
| Andreas Heyer | 10/10 | 5123 days | 0% |
| Stephen Hunt | 9/10 | 5137 days | 0% |
| Margit and Corein Groenevelt | 8/10 | 5158 days | 0% |
| Ian and Ailsa | 8/10 | 5159 days | 0% |
| Pfleidere | 7/10 | 5159 days | 0% |
| Maike | 9/10 | 5160 days | 0% |
| Kauzta | 8/10 | 5160 days | 0% |
| bryfrance | 10/10 | 5162 days | 0% |
| Ross | 3/10 | 5165 days | 0% |
| Stephen Jones | 10/10 | 5172 days | 0% |
| Echst Daniela | 8/10 | 5195 days | 0% |
| Daniel Dubach | 10/10 | 5200 days | 0% |
| edwardasmith | 8/10 | 5476 days | 0% |
| Lukas Blaauw | 8/10 | 5524 days | 0% |
| Bowness | 9/10 | 5524 days | 0% |
| J Kempeneers | 7/10 | 5551 days | 0% |
| Carl Diehl | 9/10 | 5563 days | 0% |
| Nigel Armstrong | 9/10 | 5576 days | 0% |
| Ruth Kinder | 9/10 | 5657 days | 1% |
| brianp | 10/10 | 5743 days | 0% |
| MrHebbard | 7/10 | 5904 days | 0% |
| MetteK | 8/10 | 5905 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.59% |
| 38 | -0.60% |
| 39 | -0.62% |
| 40 | -0.64% |
| 41 | -0.65% |
| 42 | -0.67% |
| 43 | -0.68% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.