Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 282 days | 100% |
| Pedro | 7/10 | 310 days | 94% |
| Anne | 7/10 | 341 days | 93% |
| Hannah | 7/10 | 372 days | 92% |
| Emily | 9/10 | 372 days | 97% |
| Diane n Dave | 9/10 | 372 days | 97% |
| Dean | 10/10 | 493 days | 92% |
| Mike Fricker | 9/10 | 616 days | 83% |
| Noah Samel | 10/10 | 616 days | 84% |
| Bob F | 9/10 | 676 days | 78% |
| Bob F | 9/10 | 676 days | 78% |
| Jorian | 10/10 | 676 days | 79% |
| Linda | 8/10 | 707 days | 75% |
| Sina Goetzfried | 10/10 | 738 days | 74% |
| Elena | 10/10 | 738 days | 74% |
| vabene1111 | 10/10 | 768 days | 71% |
| Silene.arvinberod@gmail.com | 10/10 | 768 days | 71% |
| Sophie Modra | 10/10 | 828 days | 65% |
| Victoria Palero | 10/10 | 828 days | 65% |
| Susan | 9/10 | 890 days | 58% |
| Emmy | 10/10 | 1013 days | 46% |
| Mark Marston | 10/10 | 1013 days | 46% |
| 小B | 9/10 | 1013 days | 45% |
| Steve | 9/10 | 1013 days | 45% |
| Sarah Woolley | 7/10 | 1041 days | 40% |
| RR | 9/10 | 1103 days | 37% |
| Rob J | 10/10 | 1103 days | 37% |
| Laura and Baptiste | 10/10 | 1164 days | 32% |
| Cheyne | 9/10 | 1255 days | 25% |
| Anne S | 9/10 | 1378 days | 17% |
| MuzzJudy | 1/10 | 1378 days | 7% |
| Julia | 10/10 | 1406 days | 16% |
| Gary and Heather | 9/10 | 1406 days | 16% |
| Scott Lindique | 9/10 | 1437 days | 14% |
| Suzanne | 7/10 | 1681 days | 6% |
| Marcus | 10/10 | 1681 days | 7% |
| Liz | 9/10 | 1923 days | 5% |
| Dulan | 7/10 | 1954 days | 5% |
| Mike Jenkins | 10/10 | 1985 days | 5% |
| Sue Atkinson | 7/10 | 2108 days | 4% |
| Mary Meccage | 10/10 | 2229 days | 4% |
| Robyn F | 10/10 | 2260 days | 4% |
| Joanna | 9/10 | 2443 days | 4% |
| Vicki Hoskinson | 8/10 | 2473 days | 4% |
| Alison Cowie | 10/10 | 2473 days | 4% |
| Jose | 8/10 | 2564 days | 4% |
| Mike78 | 9/10 | 2625 days | 4% |
| Philipp Stech | 3/10 | 2827 days | 2% |
| Pauline Challen | 10/10 | 2839 days | 3% |
| Francois Roux | 9/10 | 2845 days | 3% |
| Jack James | 7/10 | 2925 days | 3% |
| Michael Waxman | 10/10 | 2957 days | 3% |
| Alan Coster | 9/10 | 3061 days | 3% |
| Laureen Trainer | 7/10 | 3126 days | 2% |
| Lotta Vuorjoki | 9/10 | 3135 days | 3% |
| Lorenzo Chiaia | 8/10 | 3139 days | 3% |
| Emelie Zonabend König | 9/10 | 3151 days | 3% |
| Mick Williams | 8/10 | 3259 days | 2% |
| Braum Westhof | 9/10 | 3280 days | 2% |
| María del Carmen Escandell | 7/10 | 3500 days | 2% |
| Liz Barnett | 9/10 | 3537 days | 2% |
| Leslie Lindeman | 9/10 | 3544 days | 2% |
| Susan Boyton | 8/10 | 3546 days | 2% |
| Theo van Greuningen | 3/10 | 3556 days | 1% |
| Jo Batt | 9/10 | 3664 days | 1% |
| Sarah Gurney | 9/10 | 3668 days | 1% |
| Fabien Metro | 6/10 | 3785 days | 1% |
| Jason Robus | 10/10 | 3848 days | 1% |
| Linda Eather | 9/10 | 3894 days | 1% |
| ct2034 | 10/10 | 3903 days | 1% |
| Andrew Cruickshank | 8/10 | 3934 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3949 days | 1% |
| Logan Leduc | 9/10 | 4031 days | 1% |
| Joanne Robertson | 9/10 | 4032 days | 1% |
| Sidney Stokkers | 10/10 | 4054 days | 1% |
| Anna Grafenstein | 9/10 | 4265 days | 0% |
| Helen McKevitt | 8/10 | 4306 days | 0% |
| F Ballard | 10/10 | 4326 days | 0% |
| catherine welsh | 9/10 | 4359 days | 0% |
| Pete Wilson | 9/10 | 4651 days | 1% |
| Verena | 7/10 | 4656 days | 1% |
| Anja S | 8/10 | 4656 days | 1% |
| Jitka Zenahlikova | 8/10 | 4657 days | 1% |
| J Andrews | 4/10 | 4665 days | 1% |
| Phil & Laura | 7/10 | 4693 days | 1% |
| Jenben | 8/10 | 4785 days | 1% |
| Lyn Deavin | 8/10 | 5042 days | 1% |
| polzeath | 9/10 | 5090 days | 1% |
| Andreas Heyer | 10/10 | 5346 days | 1% |
| Stephen Hunt | 9/10 | 5360 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5382 days | 1% |
| Ian and Ailsa | 8/10 | 5383 days | 1% |
| Pfleidere | 7/10 | 5383 days | 1% |
| Maike | 9/10 | 5384 days | 1% |
| Kauzta | 8/10 | 5384 days | 1% |
| bryfrance | 10/10 | 5386 days | 1% |
| Ross | 3/10 | 5389 days | 0% |
| Stephen Jones | 10/10 | 5396 days | 1% |
| Echst Daniela | 8/10 | 5419 days | 1% |
| Daniel Dubach | 10/10 | 5424 days | 1% |
| edwardasmith | 8/10 | 5699 days | 1% |
| Lukas Blaauw | 8/10 | 5748 days | 1% |
| Bowness | 9/10 | 5748 days | 1% |
| J Kempeneers | 7/10 | 5775 days | 1% |
| Carl Diehl | 9/10 | 5787 days | 1% |
| Nigel Armstrong | 9/10 | 5800 days | 1% |
| Ruth Kinder | 9/10 | 5881 days | 1% |
| brianp | 10/10 | 5966 days | 1% |
| MrHebbard | 7/10 | 6128 days | 1% |
| MetteK | 8/10 | 6129 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.