Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
111 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 115 reviews. There are 111 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 111 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 20 |
|
18% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.05% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.05% and is based on 111 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 111 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ailsa McIntosh | 7/10 | 30 days | 100% |
| Annie Mandelstam | 8/10 | 367 days | 97% |
| Pedro | 7/10 | 395 days | 91% |
| Anne | 7/10 | 426 days | 90% |
| Hannah | 7/10 | 457 days | 88% |
| Emily | 9/10 | 457 days | 94% |
| Diane n Dave | 9/10 | 457 days | 94% |
| Dean | 10/10 | 579 days | 87% |
| Mike Fricker | 9/10 | 701 days | 77% |
| Noah Samel | 10/10 | 701 days | 77% |
| Bob F | 9/10 | 761 days | 71% |
| Bob F | 9/10 | 761 days | 71% |
| Jorian | 10/10 | 761 days | 72% |
| Linda | 8/10 | 792 days | 68% |
| Sina Goetzfried | 10/10 | 823 days | 66% |
| Elena | 10/10 | 823 days | 66% |
| vabene1111 | 10/10 | 853 days | 63% |
| Silene.arvinberod@gmail.com | 10/10 | 853 days | 63% |
| Sophie Modra | 10/10 | 914 days | 56% |
| Victoria Palero | 10/10 | 914 days | 56% |
| Susan | 9/10 | 976 days | 49% |
| Emmy | 10/10 | 1098 days | 38% |
| Mark Marston | 10/10 | 1098 days | 38% |
| 小B | 9/10 | 1098 days | 37% |
| Steve | 9/10 | 1098 days | 37% |
| Sarah Woolley | 7/10 | 1126 days | 33% |
| RR | 9/10 | 1188 days | 30% |
| Rob J | 10/10 | 1188 days | 30% |
| Laura and Baptiste | 10/10 | 1249 days | 26% |
| Cheyne | 9/10 | 1341 days | 19% |
| Anne S | 9/10 | 1463 days | 13% |
| MuzzJudy | 1/10 | 1463 days | 5% |
| Julia | 10/10 | 1491 days | 12% |
| Gary and Heather | 9/10 | 1491 days | 12% |
| Scott Lindique | 9/10 | 1522 days | 11% |
| Suzanne | 7/10 | 1767 days | 5% |
| Marcus | 10/10 | 1767 days | 6% |
| Liz | 9/10 | 2009 days | 5% |
| Dulan | 7/10 | 2040 days | 5% |
| Mike Jenkins | 10/10 | 2071 days | 5% |
| Sue Atkinson | 7/10 | 2193 days | 4% |
| Mary Meccage | 10/10 | 2314 days | 4% |
| Robyn F | 10/10 | 2345 days | 4% |
| Joanna | 9/10 | 2528 days | 4% |
| Vicki Hoskinson | 8/10 | 2559 days | 4% |
| Alison Cowie | 10/10 | 2559 days | 4% |
| Jose | 8/10 | 2649 days | 4% |
| Mike78 | 9/10 | 2710 days | 3% |
| Philipp Stech | 3/10 | 2912 days | 2% |
| Pauline Challen | 10/10 | 2924 days | 3% |
| Francois Roux | 9/10 | 2930 days | 3% |
| Jack James | 7/10 | 3010 days | 3% |
| Michael Waxman | 10/10 | 3042 days | 3% |
| Alan Coster | 9/10 | 3147 days | 3% |
| Laureen Trainer | 7/10 | 3212 days | 2% |
| Lotta Vuorjoki | 9/10 | 3221 days | 2% |
| Lorenzo Chiaia | 8/10 | 3225 days | 2% |
| Emelie Zonabend König | 9/10 | 3237 days | 2% |
| Mick Williams | 8/10 | 3344 days | 2% |
| Braum Westhof | 9/10 | 3365 days | 2% |
| María del Carmen Escandell | 7/10 | 3586 days | 1% |
| Liz Barnett | 9/10 | 3623 days | 2% |
| Leslie Lindeman | 9/10 | 3629 days | 2% |
| Susan Boyton | 8/10 | 3631 days | 1% |
| Theo van Greuningen | 3/10 | 3641 days | 1% |
| Jo Batt | 9/10 | 3749 days | 1% |
| Sarah Gurney | 9/10 | 3753 days | 1% |
| Fabien Metro | 6/10 | 3871 days | 1% |
| Jason Robus | 10/10 | 3934 days | 1% |
| Linda Eather | 9/10 | 3980 days | 1% |
| ct2034 | 10/10 | 3989 days | 1% |
| Andrew Cruickshank | 8/10 | 4020 days | 1% |
| Sebastiaan Kemperman | 10/10 | 4034 days | 1% |
| Logan Leduc | 9/10 | 4116 days | 0% |
| Joanne Robertson | 9/10 | 4117 days | 0% |
| Sidney Stokkers | 10/10 | 4140 days | 0% |
| Anna Grafenstein | 9/10 | 4350 days | 0% |
| Helen McKevitt | 8/10 | 4391 days | 1% |
| F Ballard | 10/10 | 4411 days | 1% |
| catherine welsh | 9/10 | 4444 days | 1% |
| Pete Wilson | 9/10 | 4736 days | 1% |
| Verena | 7/10 | 4741 days | 1% |
| Anja S | 8/10 | 4741 days | 1% |
| Jitka Zenahlikova | 8/10 | 4742 days | 1% |
| J Andrews | 4/10 | 4750 days | 1% |
| Phil & Laura | 7/10 | 4778 days | 1% |
| Jenben | 8/10 | 4870 days | 1% |
| Lyn Deavin | 8/10 | 5127 days | 1% |
| polzeath | 9/10 | 5175 days | 1% |
| Andreas Heyer | 10/10 | 5432 days | 1% |
| Stephen Hunt | 9/10 | 5446 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5467 days | 1% |
| Ian and Ailsa | 8/10 | 5468 days | 1% |
| Pfleidere | 7/10 | 5468 days | 1% |
| Maike | 9/10 | 5469 days | 1% |
| Kauzta | 8/10 | 5469 days | 1% |
| bryfrance | 10/10 | 5471 days | 1% |
| Ross | 3/10 | 5474 days | 0% |
| Stephen Jones | 10/10 | 5481 days | 1% |
| Echst Daniela | 8/10 | 5504 days | 1% |
| Daniel Dubach | 10/10 | 5509 days | 1% |
| edwardasmith | 8/10 | 5785 days | 1% |
| Lukas Blaauw | 8/10 | 5833 days | 1% |
| Bowness | 9/10 | 5833 days | 1% |
| J Kempeneers | 7/10 | 5860 days | 1% |
| Carl Diehl | 9/10 | 5872 days | 1% |
| Nigel Armstrong | 9/10 | 5885 days | 1% |
| Ruth Kinder | 9/10 | 5966 days | 1% |
| brianp | 10/10 | 6052 days | 1% |
| MrHebbard | 7/10 | 6213 days | 1% |
| MetteK | 8/10 | 6214 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.41% |
| 21 | -0.43% |
| 22 | -0.45% |
| 23 | -0.47% |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| … | … |
Balancing Adjustment
1.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.