Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
108 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 112 reviews. There are 108 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 108 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
29% |
| 9/10 | 38 |
|
35% |
| 8/10 | 19 |
|
18% |
| 7/10 | 14 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.37% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.37% and is based on 108 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 108 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anne | 7/10 | 30 days | 94% |
| Hannah | 7/10 | 61 days | 94% |
| Emily | 9/10 | 61 days | 100% |
| Diane n Dave | 9/10 | 61 days | 100% |
| Dean | 10/10 | 183 days | 99% |
| Mike Fricker | 9/10 | 305 days | 95% |
| Noah Samel | 10/10 | 305 days | 96% |
| Bob F | 9/10 | 365 days | 93% |
| Bob F | 9/10 | 365 days | 93% |
| Jorian | 10/10 | 365 days | 94% |
| Linda | 8/10 | 396 days | 90% |
| Sina Goetzfried | 10/10 | 427 days | 91% |
| Elena | 10/10 | 427 days | 91% |
| vabene1111 | 10/10 | 457 days | 89% |
| Silene.arvinberod@gmail.com | 10/10 | 457 days | 89% |
| Sophie Modra | 10/10 | 518 days | 86% |
| Victoria Palero | 10/10 | 518 days | 86% |
| Susan | 9/10 | 580 days | 81% |
| Emmy | 10/10 | 702 days | 73% |
| Mark Marston | 10/10 | 702 days | 73% |
| 小B | 9/10 | 702 days | 72% |
| Steve | 9/10 | 702 days | 72% |
| Sarah Woolley | 7/10 | 730 days | 66% |
| RR | 9/10 | 792 days | 64% |
| Rob J | 10/10 | 792 days | 65% |
| Laura and Baptiste | 10/10 | 853 days | 59% |
| Cheyne | 9/10 | 945 days | 49% |
| Anne S | 9/10 | 1067 days | 38% |
| MuzzJudy | 1/10 | 1067 days | 15% |
| Julia | 10/10 | 1095 days | 36% |
| Gary and Heather | 9/10 | 1095 days | 35% |
| Scott Lindique | 9/10 | 1126 days | 33% |
| Suzanne | 7/10 | 1371 days | 16% |
| Marcus | 10/10 | 1371 days | 17% |
| Liz | 9/10 | 1613 days | 8% |
| Dulan | 7/10 | 1644 days | 6% |
| Mike Jenkins | 10/10 | 1675 days | 6% |
| Sue Atkinson | 7/10 | 1797 days | 5% |
| Mary Meccage | 10/10 | 1918 days | 5% |
| Robyn F | 10/10 | 1949 days | 5% |
| Joanna | 9/10 | 2132 days | 4% |
| Vicki Hoskinson | 8/10 | 2162 days | 4% |
| Alison Cowie | 10/10 | 2162 days | 4% |
| Jose | 8/10 | 2253 days | 4% |
| Mike78 | 9/10 | 2314 days | 4% |
| Philipp Stech | 3/10 | 2516 days | 2% |
| Pauline Challen | 10/10 | 2528 days | 4% |
| Francois Roux | 9/10 | 2534 days | 4% |
| Jack James | 7/10 | 2614 days | 3% |
| Michael Waxman | 10/10 | 2646 days | 3% |
| Alan Coster | 9/10 | 2751 days | 3% |
| Laureen Trainer | 7/10 | 2816 days | 3% |
| Lotta Vuorjoki | 9/10 | 2825 days | 3% |
| Lorenzo Chiaia | 8/10 | 2829 days | 3% |
| Emelie Zonabend König | 9/10 | 2841 days | 3% |
| Mick Williams | 8/10 | 2948 days | 3% |
| Braum Westhof | 9/10 | 2969 days | 2% |
| María del Carmen Escandell | 7/10 | 3190 days | 2% |
| Liz Barnett | 9/10 | 3226 days | 2% |
| Leslie Lindeman | 9/10 | 3233 days | 2% |
| Susan Boyton | 8/10 | 3235 days | 2% |
| Theo van Greuningen | 3/10 | 3245 days | 1% |
| Jo Batt | 9/10 | 3353 days | 2% |
| Sarah Gurney | 9/10 | 3357 days | 2% |
| Fabien Metro | 6/10 | 3475 days | 2% |
| Jason Robus | 10/10 | 3538 days | 2% |
| Linda Eather | 9/10 | 3584 days | 2% |
| ct2034 | 10/10 | 3592 days | 2% |
| Andrew Cruickshank | 8/10 | 3623 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3638 days | 1% |
| Logan Leduc | 9/10 | 3720 days | 1% |
| Joanne Robertson | 9/10 | 3721 days | 1% |
| Sidney Stokkers | 10/10 | 3743 days | 1% |
| Anna Grafenstein | 9/10 | 3954 days | 1% |
| Helen McKevitt | 8/10 | 3995 days | 1% |
| F Ballard | 10/10 | 4015 days | 1% |
| catherine welsh | 9/10 | 4048 days | 1% |
| Pete Wilson | 9/10 | 4340 days | 0% |
| Verena | 7/10 | 4345 days | 0% |
| Anja S | 8/10 | 4345 days | 0% |
| Jitka Zenahlikova | 8/10 | 4346 days | 0% |
| J Andrews | 4/10 | 4354 days | 0% |
| Phil & Laura | 7/10 | 4382 days | 1% |
| Jenben | 8/10 | 4474 days | 1% |
| Lyn Deavin | 8/10 | 4731 days | 1% |
| polzeath | 9/10 | 4779 days | 1% |
| Andreas Heyer | 10/10 | 5036 days | 1% |
| Stephen Hunt | 9/10 | 5050 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5071 days | 1% |
| Ian and Ailsa | 8/10 | 5072 days | 1% |
| Pfleidere | 7/10 | 5072 days | 1% |
| Maike | 9/10 | 5073 days | 1% |
| Kauzta | 8/10 | 5073 days | 1% |
| bryfrance | 10/10 | 5075 days | 1% |
| Ross | 3/10 | 5078 days | 0% |
| Stephen Jones | 10/10 | 5085 days | 1% |
| Echst Daniela | 8/10 | 5108 days | 1% |
| Daniel Dubach | 10/10 | 5113 days | 1% |
| edwardasmith | 8/10 | 5389 days | 1% |
| Lukas Blaauw | 8/10 | 5437 days | 1% |
| Bowness | 9/10 | 5437 days | 1% |
| J Kempeneers | 7/10 | 5464 days | 1% |
| Carl Diehl | 9/10 | 5476 days | 1% |
| Nigel Armstrong | 9/10 | 5489 days | 1% |
| Ruth Kinder | 9/10 | 5570 days | 1% |
| brianp | 10/10 | 5656 days | 1% |
| MrHebbard | 7/10 | 5817 days | 1% |
| MetteK | 8/10 | 5818 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 8 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| … | … |
Balancing Adjustment
0.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.