Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
162 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 164 reviews. There are 162 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.26% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.26% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rey Salatandol | 3/10 | 61 days | 60% |
| Unhappy camper | 5/10 | 305 days | 79% |
| Steve | 7/10 | 365 days | 94% |
| Cathrine | 4/10 | 396 days | 65% |
| Katy | 10/10 | 396 days | 100% |
| Courtney Gearhart | 10/10 | 730 days | 76% |
| Lauren | 10/10 | 730 days | 76% |
| Anita James | 10/10 | 1279 days | 24% |
| Antoine | 9/10 | 1491 days | 12% |
| Nadia McKay | 10/10 | 1583 days | 9% |
| Nickimay | 9/10 | 1583 days | 9% |
| Vis | 10/10 | 1644 days | 8% |
| Lukas | 9/10 | 1826 days | 5% |
| Chris | 9/10 | 1857 days | 5% |
| Marjolein | 10/10 | 1888 days | 5% |
| Brooke | 6/10 | 1888 days | 5% |
| Tilly Watermeyer | 6/10 | 1888 days | 5% |
| K&KRahimi | 10/10 | 1918 days | 5% |
| Kiwi | 7/10 | 2222 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2222 days | 4% |
| Liz | 9/10 | 2222 days | 5% |
| Samantha H. | 9/10 | 2253 days | 4% |
| Jolanda | 10/10 | 2314 days | 4% |
| Kenza | 8/10 | 2314 days | 4% |
| Annika Schmitt | 5/10 | 2528 days | 3% |
| S Weslake | 8/10 | 2528 days | 4% |
| Clara Rawlings | 10/10 | 2544 days | 4% |
| Manon Moreno | 2/10 | 2578 days | 1% |
| Tay Dao Han | 8/10 | 2601 days | 4% |
| Paul and Paula | 9/10 | 2623 days | 4% |
| Grainne Phelan | 6/10 | 2873 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2890 days | 3% |
| Kerry Lee | 9/10 | 2892 days | 3% |
| Nikki K | 10/10 | 2892 days | 3% |
| Jason Perks | 9/10 | 2899 days | 3% |
| Joe Hopkins | 6/10 | 2950 days | 3% |
| Roeland Driessen | 8/10 | 2951 days | 3% |
| Rebecca Lindsey | 7/10 | 2951 days | 3% |
| Martine Baars | 8/10 | 2956 days | 3% |
| Daniel Bross | 9/10 | 2994 days | 3% |
| Liam Stace | 7/10 | 3012 days | 3% |
| Joanne Woo | 7/10 | 3012 days | 3% |
| Michelle Klein | 9/10 | 3043 days | 3% |
| Sachiko | 7/10 | 3087 days | 3% |
| Stuart Jeffrey | 8/10 | 3104 days | 3% |
| Abigail Ang | 9/10 | 3165 days | 3% |
| Andrik | 7/10 | 3224 days | 2% |
| Kristine Hornblow | 9/10 | 3226 days | 2% |
| David Elliott | 7/10 | 3226 days | 2% |
| Christian Gosslar | 8/10 | 3226 days | 2% |
| Sharon | 7/10 | 3239 days | 2% |
| jay | 9/10 | 3257 days | 2% |
| Estelle Daniel | 8/10 | 3260 days | 2% |
| Gilles Andrieu | 7/10 | 3268 days | 2% |
| Blake Boles | 10/10 | 3286 days | 2% |
| Jacqui Hutchins | 10/10 | 3297 days | 2% |
| Glinys Weller | 7/10 | 3304 days | 2% |
| Jennifer Northey | 8/10 | 3317 days | 2% |
| Charlotte Demasieres | 8/10 | 3318 days | 2% |
| Rujing Lu | 8/10 | 3318 days | 2% |
| Christy Stead | 9/10 | 3320 days | 2% |
| Richard Kirby | 9/10 | 3348 days | 2% |
| Chiara Leto | 9/10 | 3348 days | 2% |
| Michael | 9/10 | 3383 days | 2% |
| Karmen Bond | 10/10 | 3407 days | 2% |
| Raj chittoo | 9/10 | 3409 days | 2% |
| Aaron Soh | 8/10 | 3422 days | 2% |
| Pamela Ide | 10/10 | 3440 days | 2% |
| Ceri Davies | 10/10 | 3455 days | 2% |
| Yvonne Wu | 8/10 | 3562 days | 2% |
| Chris Read | 8/10 | 3568 days | 2% |
| Tomáš Bžatek | 6/10 | 3594 days | 1% |
| Christop Grepper | 8/10 | 3611 days | 1% |
| Regula Hammer | 8/10 | 3611 days | 1% |
| Julia | 8/10 | 3623 days | 2% |
| Christine Andersen | 10/10 | 3623 days | 2% |
| Averil Brown | 9/10 | 3649 days | 2% |
| Helen P | 10/10 | 3664 days | 1% |
| Rebecca Weight | 9/10 | 3675 days | 1% |
| Steve | 9/10 | 3682 days | 1% |
| Ang and Scott Jermyn | 7/10 | 3683 days | 1% |
| Tanneke Lyppens | 10/10 | 3689 days | 1% |
| Sidney Stokkers | 8/10 | 3743 days | 1% |
| Cynthia Campbell | 10/10 | 3897 days | 1% |
| Lindsay Berquist | 8/10 | 3928 days | 1% |
| Gillian Scott | 9/10 | 3987 days | 1% |
| Jason MacLeod | 9/10 | 3989 days | 1% |
| Brita Topp | 9/10 | 3989 days | 1% |
| Eva-Maria Krueger | 8/10 | 3989 days | 1% |
| Henrik Suefke | 10/10 | 4011 days | 1% |
| Julia Kallenbach | 10/10 | 4034 days | 1% |
| Flo Sexton | 10/10 | 4047 days | 1% |
| Gill Odell | 9/10 | 4048 days | 1% |
| Sharon Liberman | 10/10 | 4048 days | 1% |
| K. H. | 10/10 | 4079 days | 1% |
| Jonathan | 8/10 | 4140 days | 0% |
| Stefan B | 10/10 | 4262 days | 0% |
| MadeinNewZealand | 10/10 | 4293 days | 0% |
| M Morgan | 6/10 | 4323 days | 0% |
| Lea Scheuvens | 9/10 | 4344 days | 0% |
| Toomas Viilus | 7/10 | 4350 days | 0% |
| Maarja | 8/10 | 4350 days | 0% |
| Chantal Mortel | 8/10 | 4359 days | 0% |
| Petterogmona | 9/10 | 4413 days | 1% |
| rich kiimmii | 9/10 | 4413 days | 1% |
| Barbara Lee | 4/10 | 4413 days | 1% |
| vtjm | 9/10 | 4413 days | 1% |
| Tane Brown | 9/10 | 4413 days | 1% |
| Ted Pointing | 8/10 | 4413 days | 1% |
| Marjo Cousijn | 9/10 | 4461 days | 1% |
| timbo81 | 10/10 | 4505 days | 1% |
| suzan107 | 10/10 | 4688 days | 1% |
| Dovis Heinemann | 10/10 | 4703 days | 1% |
| sidcupjon | 8/10 | 4719 days | 1% |
| Mike & Julia Stone | 9/10 | 4724 days | 1% |
| John Hughes | 7/10 | 4740 days | 1% |
| Des & Ann Bidwell | 7/10 | 4743 days | 1% |
| Carel | 7/10 | 4745 days | 1% |
| Josh | 9/10 | 4822 days | 1% |
| bushman | 3/10 | 4840 days | 1% |
| Ken Talan | 10/10 | 5050 days | 1% |
| cassie | 10/10 | 5054 days | 1% |
| Sebastian Wiesinger | 10/10 | 5065 days | 1% |
| Helen Evans | 9/10 | 5068 days | 1% |
| Oppenoorth | 9/10 | 5073 days | 1% |
| Michael Long | 9/10 | 5078 days | 1% |
| henriket | 10/10 | 5079 days | 1% |
| Laurent Michon | 9/10 | 5083 days | 1% |
| Simon Vickers | 9/10 | 5084 days | 1% |
| Ini & Cees | 8/10 | 5087 days | 1% |
| Cesar | 8/10 | 5090 days | 1% |
| Jennie McIver | 10/10 | 5100 days | 1% |
| Rolf Homeyer | 8/10 | 5104 days | 1% |
| Echst Daniela | 10/10 | 5108 days | 1% |
| MrsB | 10/10 | 5113 days | 1% |
| chrissie2011 | 10/10 | 5144 days | 1% |
| Chris | 8/10 | 5363 days | 1% |
| Sabine | 8/10 | 5363 days | 1% |
| rinusm | 8/10 | 5386 days | 1% |
| saraswitzer | 9/10 | 5419 days | 1% |
| Peter G | 8/10 | 5444 days | 1% |
| Chris Helms | 8/10 | 5444 days | 1% |
| Tony Geens | 8/10 | 5451 days | 1% |
| Kaddi & Grego | 8/10 | 5451 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5452 days | 1% |
| Matthiis & Femke | 7/10 | 5457 days | 1% |
| Thirza & Roeland | 9/10 | 5457 days | 1% |
| M Sicard | 9/10 | 5460 days | 1% |
| Mathias | 10/10 | 5465 days | 1% |
| Jamie | 8/10 | 5470 days | 1% |
| Bouwma | 8/10 | 5471 days | 1% |
| Paul | 9/10 | 5474 days | 1% |
| Pauline Morritt | 8/10 | 5476 days | 1% |
| Stephanie K | 9/10 | 5491 days | 1% |
| Conor Coyle | 7/10 | 5495 days | 1% |
| chumfft | 8/10 | 5509 days | 1% |
| martinab | 10/10 | 5524 days | 1% |
| Alan Riley | 9/10 | 5552 days | 1% |
| Ann Riley | 10/10 | 5552 days | 1% |
| NicolaW | 9/10 | 5776 days | 1% |
| Philipp | 9/10 | 5784 days | 1% |
| Heide | 8/10 | 5787 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.60% |
| 30 | -0.62% |
| 31 | -0.64% |
| 32 | -0.66% |
| 33 | -0.68% |
| 34 | -0.70% |
| 35 | -0.72% |
| … | … |
Balancing Adjustment
3.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.