G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 62 days | 100% |
| Lucy | 10/10 | 62 days | 100% |
| Rey Salatandol | 3/10 | 124 days | 54% |
| Unhappy camper | 5/10 | 368 days | 70% |
| Steve | 7/10 | 428 days | 84% |
| Cathrine | 4/10 | 459 days | 58% |
| Katy | 10/10 | 459 days | 88% |
| Courtney Gearhart | 10/10 | 793 days | 64% |
| Lauren | 10/10 | 793 days | 64% |
| Anita James | 10/10 | 1342 days | 18% |
| Antoine | 9/10 | 1554 days | 9% |
| Nadia McKay | 10/10 | 1646 days | 7% |
| Nickimay | 9/10 | 1646 days | 7% |
| Vis | 10/10 | 1707 days | 6% |
| Lukas | 9/10 | 1889 days | 5% |
| Chris | 9/10 | 1920 days | 5% |
| Marjolein | 10/10 | 1951 days | 5% |
| Brooke | 6/10 | 1951 days | 4% |
| Tilly Watermeyer | 6/10 | 1951 days | 4% |
| K&KRahimi | 10/10 | 1981 days | 5% |
| Kiwi | 7/10 | 2285 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2285 days | 3% |
| Liz | 9/10 | 2285 days | 4% |
| Samantha H. | 9/10 | 2316 days | 4% |
| Jolanda | 10/10 | 2377 days | 4% |
| Kenza | 8/10 | 2377 days | 4% |
| Annika Schmitt | 5/10 | 2591 days | 3% |
| S Weslake | 8/10 | 2591 days | 3% |
| Clara Rawlings | 10/10 | 2607 days | 3% |
| Manon Moreno | 2/10 | 2641 days | 1% |
| Tay Dao Han | 8/10 | 2664 days | 3% |
| Paul and Paula | 9/10 | 2686 days | 3% |
| Grainne Phelan | 6/10 | 2936 days | 2% |
| Nikolaj Lambertsen | 10/10 | 2953 days | 3% |
| Kerry Lee | 9/10 | 2955 days | 3% |
| Nikki K | 10/10 | 2955 days | 3% |
| Jason Perks | 9/10 | 2962 days | 3% |
| Joe Hopkins | 6/10 | 3013 days | 2% |
| Roeland Driessen | 8/10 | 3014 days | 3% |
| Rebecca Lindsey | 7/10 | 3014 days | 2% |
| Martine Baars | 8/10 | 3019 days | 3% |
| Daniel Bross | 9/10 | 3057 days | 3% |
| Liam Stace | 7/10 | 3075 days | 2% |
| Joanne Woo | 7/10 | 3075 days | 2% |
| Michelle Klein | 9/10 | 3106 days | 2% |
| Sachiko | 7/10 | 3150 days | 2% |
| Stuart Jeffrey | 8/10 | 3167 days | 2% |
| Abigail Ang | 9/10 | 3228 days | 2% |
| Andrik | 7/10 | 3287 days | 2% |
| Kristine Hornblow | 9/10 | 3289 days | 2% |
| David Elliott | 7/10 | 3289 days | 2% |
| Christian Gosslar | 8/10 | 3289 days | 2% |
| Sharon | 7/10 | 3302 days | 2% |
| jay | 9/10 | 3320 days | 2% |
| Estelle Daniel | 8/10 | 3323 days | 2% |
| Gilles Andrieu | 7/10 | 3331 days | 2% |
| Blake Boles | 10/10 | 3349 days | 2% |
| Jacqui Hutchins | 10/10 | 3360 days | 2% |
| Glinys Weller | 7/10 | 3367 days | 2% |
| Jennifer Northey | 8/10 | 3380 days | 2% |
| Charlotte Demasieres | 8/10 | 3381 days | 2% |
| Rujing Lu | 8/10 | 3381 days | 2% |
| Christy Stead | 9/10 | 3383 days | 2% |
| Richard Kirby | 9/10 | 3411 days | 2% |
| Chiara Leto | 9/10 | 3411 days | 2% |
| Michael | 9/10 | 3446 days | 2% |
| Karmen Bond | 10/10 | 3470 days | 2% |
| Raj chittoo | 9/10 | 3472 days | 2% |
| Aaron Soh | 8/10 | 3485 days | 2% |
| Pamela Ide | 10/10 | 3503 days | 2% |
| Ceri Davies | 10/10 | 3518 days | 2% |
| Yvonne Wu | 8/10 | 3625 days | 1% |
| Chris Read | 8/10 | 3631 days | 1% |
| Tomáš Bžatek | 6/10 | 3657 days | 1% |
| Christop Grepper | 8/10 | 3674 days | 1% |
| Regula Hammer | 8/10 | 3674 days | 1% |
| Julia | 8/10 | 3686 days | 1% |
| Christine Andersen | 10/10 | 3686 days | 1% |
| Averil Brown | 9/10 | 3712 days | 1% |
| Helen P | 10/10 | 3727 days | 1% |
| Rebecca Weight | 9/10 | 3738 days | 1% |
| Steve | 9/10 | 3745 days | 1% |
| Ang and Scott Jermyn | 7/10 | 3746 days | 1% |
| Tanneke Lyppens | 10/10 | 3752 days | 1% |
| Sidney Stokkers | 8/10 | 3806 days | 1% |
| Cynthia Campbell | 10/10 | 3960 days | 1% |
| Lindsay Berquist | 8/10 | 3991 days | 1% |
| Gillian Scott | 9/10 | 4050 days | 1% |
| Jason MacLeod | 9/10 | 4052 days | 1% |
| Brita Topp | 9/10 | 4052 days | 1% |
| Eva-Maria Krueger | 8/10 | 4052 days | 1% |
| Henrik Suefke | 10/10 | 4074 days | 0% |
| Julia Kallenbach | 10/10 | 4097 days | 0% |
| Flo Sexton | 10/10 | 4110 days | 0% |
| Gill Odell | 9/10 | 4111 days | 0% |
| Sharon Liberman | 10/10 | 4111 days | 0% |
| K. H. | 10/10 | 4142 days | 0% |
| Jonathan | 8/10 | 4203 days | 0% |
| Stefan B | 10/10 | 4325 days | 0% |
| MadeinNewZealand | 10/10 | 4356 days | 0% |
| M Morgan | 6/10 | 4386 days | 1% |
| Lea Scheuvens | 9/10 | 4407 days | 1% |
| Toomas Viilus | 7/10 | 4413 days | 1% |
| Maarja | 8/10 | 4413 days | 1% |
| Chantal Mortel | 8/10 | 4422 days | 1% |
| Petterogmona | 9/10 | 4476 days | 1% |
| rich kiimmii | 9/10 | 4476 days | 1% |
| Barbara Lee | 4/10 | 4476 days | 1% |
| vtjm | 9/10 | 4476 days | 1% |
| Tane Brown | 9/10 | 4476 days | 1% |
| Ted Pointing | 8/10 | 4476 days | 1% |
| Marjo Cousijn | 9/10 | 4524 days | 1% |
| timbo81 | 10/10 | 4568 days | 1% |
| suzan107 | 10/10 | 4751 days | 1% |
| Dovis Heinemann | 10/10 | 4766 days | 1% |
| sidcupjon | 8/10 | 4782 days | 1% |
| Mike & Julia Stone | 9/10 | 4787 days | 1% |
| John Hughes | 7/10 | 4803 days | 1% |
| Des & Ann Bidwell | 7/10 | 4806 days | 1% |
| Carel | 7/10 | 4808 days | 1% |
| Josh | 9/10 | 4885 days | 1% |
| bushman | 3/10 | 4903 days | 0% |
| Ken Talan | 10/10 | 5113 days | 1% |
| cassie | 10/10 | 5117 days | 1% |
| Sebastian Wiesinger | 10/10 | 5128 days | 1% |
| Helen Evans | 9/10 | 5131 days | 1% |
| Oppenoorth | 9/10 | 5136 days | 1% |
| Michael Long | 9/10 | 5141 days | 1% |
| henriket | 10/10 | 5142 days | 1% |
| Laurent Michon | 9/10 | 5146 days | 1% |
| Simon Vickers | 9/10 | 5147 days | 1% |
| Ini & Cees | 8/10 | 5150 days | 1% |
| Cesar | 8/10 | 5153 days | 1% |
| Jennie McIver | 10/10 | 5163 days | 1% |
| Rolf Homeyer | 8/10 | 5167 days | 1% |
| Echst Daniela | 10/10 | 5171 days | 1% |
| MrsB | 10/10 | 5176 days | 1% |
| chrissie2011 | 10/10 | 5207 days | 1% |
| Chris | 8/10 | 5426 days | 1% |
| Sabine | 8/10 | 5426 days | 1% |
| rinusm | 8/10 | 5449 days | 1% |
| saraswitzer | 9/10 | 5482 days | 1% |
| Peter G | 8/10 | 5507 days | 1% |
| Chris Helms | 8/10 | 5507 days | 1% |
| Tony Geens | 8/10 | 5514 days | 1% |
| Kaddi & Grego | 8/10 | 5514 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5515 days | 1% |
| Matthiis & Femke | 7/10 | 5520 days | 1% |
| Thirza & Roeland | 9/10 | 5520 days | 1% |
| M Sicard | 9/10 | 5523 days | 1% |
| Mathias | 10/10 | 5528 days | 1% |
| Jamie | 8/10 | 5533 days | 1% |
| Bouwma | 8/10 | 5534 days | 1% |
| Paul | 9/10 | 5537 days | 1% |
| Pauline Morritt | 8/10 | 5539 days | 1% |
| Stephanie K | 9/10 | 5554 days | 1% |
| Conor Coyle | 7/10 | 5558 days | 1% |
| chumfft | 8/10 | 5572 days | 1% |
| martinab | 10/10 | 5587 days | 1% |
| Alan Riley | 9/10 | 5615 days | 1% |
| Ann Riley | 10/10 | 5615 days | 1% |
| NicolaW | 9/10 | 5839 days | 1% |
| Philipp | 9/10 | 5847 days | 1% |
| Heide | 8/10 | 5850 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 46 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 43 | -0.79% |
| 44 | -0.81% |
| 45 | -0.83% |
| 46 | -0.85% |
| 47 | -0.87% |
| 48 | -0.88% |
| 49 | -0.90% |
| … | … |
Balancing Adjustment
2.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.