Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
161 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 163 reviews. There are 161 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.60% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.60% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 234 days | 79% |
| Steve | 7/10 | 294 days | 94% |
| Cathrine | 4/10 | 325 days | 65% |
| Katy | 10/10 | 325 days | 100% |
| Courtney Gearhart | 10/10 | 659 days | 80% |
| Lauren | 10/10 | 659 days | 80% |
| Anita James | 10/10 | 1208 days | 28% |
| Antoine | 9/10 | 1420 days | 15% |
| Nadia McKay | 10/10 | 1512 days | 11% |
| Nickimay | 9/10 | 1512 days | 11% |
| Vis | 10/10 | 1573 days | 9% |
| Lukas | 9/10 | 1755 days | 6% |
| Chris | 9/10 | 1786 days | 5% |
| Marjolein | 10/10 | 1817 days | 5% |
| Brooke | 6/10 | 1817 days | 5% |
| Tilly Watermeyer | 6/10 | 1817 days | 5% |
| K&KRahimi | 10/10 | 1847 days | 5% |
| Kiwi | 7/10 | 2151 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2151 days | 4% |
| Liz | 9/10 | 2151 days | 5% |
| Samantha H. | 9/10 | 2182 days | 4% |
| Jolanda | 10/10 | 2243 days | 4% |
| Kenza | 8/10 | 2243 days | 4% |
| Annika Schmitt | 5/10 | 2457 days | 3% |
| S Weslake | 8/10 | 2457 days | 4% |
| Clara Rawlings | 10/10 | 2473 days | 4% |
| Manon Moreno | 2/10 | 2507 days | 1% |
| Tay Dao Han | 8/10 | 2530 days | 4% |
| Paul and Paula | 9/10 | 2552 days | 4% |
| Grainne Phelan | 6/10 | 2802 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2819 days | 3% |
| Kerry Lee | 9/10 | 2821 days | 3% |
| Nikki K | 10/10 | 2822 days | 3% |
| Jason Perks | 9/10 | 2828 days | 3% |
| Joe Hopkins | 6/10 | 2879 days | 3% |
| Roeland Driessen | 8/10 | 2881 days | 3% |
| Rebecca Lindsey | 7/10 | 2881 days | 3% |
| Martine Baars | 8/10 | 2885 days | 3% |
| Daniel Bross | 9/10 | 2923 days | 3% |
| Liam Stace | 7/10 | 2942 days | 3% |
| Joanne Woo | 7/10 | 2942 days | 3% |
| Michelle Klein | 9/10 | 2973 days | 3% |
| Sachiko | 7/10 | 3016 days | 3% |
| Stuart Jeffrey | 8/10 | 3034 days | 3% |
| Abigail Ang | 9/10 | 3095 days | 3% |
| Andrik | 7/10 | 3153 days | 2% |
| Kristine Hornblow | 9/10 | 3156 days | 2% |
| David Elliott | 7/10 | 3156 days | 2% |
| Christian Gosslar | 8/10 | 3156 days | 2% |
| Sharon | 7/10 | 3168 days | 2% |
| jay | 9/10 | 3187 days | 2% |
| Estelle Daniel | 8/10 | 3189 days | 2% |
| Gilles Andrieu | 7/10 | 3197 days | 2% |
| Blake Boles | 10/10 | 3216 days | 2% |
| Jacqui Hutchins | 10/10 | 3226 days | 2% |
| Glinys Weller | 7/10 | 3233 days | 2% |
| Jennifer Northey | 8/10 | 3247 days | 2% |
| Charlotte Demasieres | 8/10 | 3247 days | 2% |
| Rujing Lu | 8/10 | 3247 days | 2% |
| Christy Stead | 9/10 | 3249 days | 2% |
| Richard Kirby | 9/10 | 3278 days | 2% |
| Chiara Leto | 9/10 | 3278 days | 2% |
| Michael | 9/10 | 3312 days | 2% |
| Karmen Bond | 10/10 | 3336 days | 2% |
| Raj chittoo | 9/10 | 3339 days | 2% |
| Aaron Soh | 8/10 | 3351 days | 2% |
| Pamela Ide | 10/10 | 3369 days | 2% |
| Ceri Davies | 10/10 | 3384 days | 2% |
| Yvonne Wu | 8/10 | 3492 days | 2% |
| Chris Read | 8/10 | 3497 days | 2% |
| Tomáš Bžatek | 6/10 | 3523 days | 1% |
| Christop Grepper | 8/10 | 3540 days | 1% |
| Regula Hammer | 8/10 | 3540 days | 1% |
| Julia | 8/10 | 3553 days | 2% |
| Christine Andersen | 10/10 | 3553 days | 2% |
| Averil Brown | 9/10 | 3578 days | 2% |
| Helen P | 10/10 | 3593 days | 2% |
| Rebecca Weight | 9/10 | 3604 days | 2% |
| Steve | 9/10 | 3611 days | 2% |
| Ang and Scott Jermyn | 7/10 | 3612 days | 1% |
| Tanneke Lyppens | 10/10 | 3618 days | 2% |
| Sidney Stokkers | 8/10 | 3673 days | 1% |
| Cynthia Campbell | 10/10 | 3826 days | 1% |
| Lindsay Berquist | 8/10 | 3857 days | 1% |
| Gillian Scott | 9/10 | 3916 days | 1% |
| Jason MacLeod | 9/10 | 3918 days | 1% |
| Brita Topp | 9/10 | 3918 days | 1% |
| Eva-Maria Krueger | 8/10 | 3918 days | 1% |
| Henrik Suefke | 10/10 | 3940 days | 1% |
| Julia Kallenbach | 10/10 | 3963 days | 1% |
| Flo Sexton | 10/10 | 3976 days | 1% |
| Gill Odell | 9/10 | 3977 days | 1% |
| Sharon Liberman | 10/10 | 3977 days | 1% |
| K. H. | 10/10 | 4008 days | 1% |
| Jonathan | 8/10 | 4069 days | 1% |
| Stefan B | 10/10 | 4191 days | 0% |
| MadeinNewZealand | 10/10 | 4222 days | 0% |
| M Morgan | 6/10 | 4252 days | 0% |
| Lea Scheuvens | 9/10 | 4273 days | 0% |
| Toomas Viilus | 7/10 | 4279 days | 0% |
| Maarja | 8/10 | 4279 days | 0% |
| Chantal Mortel | 8/10 | 4288 days | 0% |
| Petterogmona | 9/10 | 4342 days | 0% |
| rich kiimmii | 9/10 | 4342 days | 0% |
| Barbara Lee | 4/10 | 4342 days | 0% |
| vtjm | 9/10 | 4342 days | 0% |
| Tane Brown | 9/10 | 4342 days | 0% |
| Ted Pointing | 8/10 | 4342 days | 0% |
| Marjo Cousijn | 9/10 | 4390 days | 1% |
| timbo81 | 10/10 | 4434 days | 1% |
| suzan107 | 10/10 | 4617 days | 1% |
| Dovis Heinemann | 10/10 | 4632 days | 1% |
| sidcupjon | 8/10 | 4648 days | 1% |
| Mike & Julia Stone | 9/10 | 4653 days | 1% |
| John Hughes | 7/10 | 4669 days | 1% |
| Des & Ann Bidwell | 7/10 | 4672 days | 1% |
| Carel | 7/10 | 4674 days | 1% |
| Josh | 9/10 | 4751 days | 1% |
| bushman | 3/10 | 4769 days | 1% |
| Ken Talan | 10/10 | 4979 days | 1% |
| cassie | 10/10 | 4983 days | 1% |
| Sebastian Wiesinger | 10/10 | 4994 days | 1% |
| Helen Evans | 9/10 | 4997 days | 1% |
| Oppenoorth | 9/10 | 5002 days | 1% |
| Michael Long | 9/10 | 5007 days | 1% |
| henriket | 10/10 | 5008 days | 1% |
| Laurent Michon | 9/10 | 5012 days | 1% |
| Simon Vickers | 9/10 | 5013 days | 1% |
| Ini & Cees | 8/10 | 5016 days | 1% |
| Cesar | 8/10 | 5019 days | 1% |
| Jennie McIver | 10/10 | 5029 days | 1% |
| Rolf Homeyer | 8/10 | 5033 days | 1% |
| Echst Daniela | 10/10 | 5037 days | 1% |
| MrsB | 10/10 | 5042 days | 1% |
| chrissie2011 | 10/10 | 5073 days | 1% |
| Chris | 8/10 | 5292 days | 1% |
| Sabine | 8/10 | 5292 days | 1% |
| rinusm | 8/10 | 5315 days | 1% |
| saraswitzer | 9/10 | 5348 days | 1% |
| Peter G | 8/10 | 5373 days | 1% |
| Chris Helms | 8/10 | 5373 days | 1% |
| Tony Geens | 8/10 | 5380 days | 1% |
| Kaddi & Grego | 8/10 | 5380 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5381 days | 1% |
| Matthiis & Femke | 7/10 | 5386 days | 1% |
| Thirza & Roeland | 9/10 | 5386 days | 1% |
| M Sicard | 9/10 | 5389 days | 1% |
| Mathias | 10/10 | 5394 days | 1% |
| Jamie | 8/10 | 5399 days | 1% |
| Bouwma | 8/10 | 5400 days | 1% |
| Paul | 9/10 | 5403 days | 1% |
| Pauline Morritt | 8/10 | 5405 days | 1% |
| Stephanie K | 9/10 | 5420 days | 1% |
| Conor Coyle | 7/10 | 5424 days | 1% |
| chumfft | 8/10 | 5438 days | 1% |
| martinab | 10/10 | 5453 days | 1% |
| Alan Riley | 9/10 | 5481 days | 1% |
| Ann Riley | 10/10 | 5481 days | 1% |
| NicolaW | 9/10 | 5705 days | 1% |
| Philipp | 9/10 | 5713 days | 1% |
| Heide | 8/10 | 5716 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.