G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 67 days | 100% |
| Rich | 10/10 | 128 days | 99% |
| Jan | 10/10 | 309 days | 95% |
| Felix Koester | 10/10 | 371 days | 92% |
| EI | 9/10 | 401 days | 90% |
| Ellie | 9/10 | 432 days | 89% |
| Kay | 9/10 | 615 days | 78% |
| Georgie | 10/10 | 646 days | 76% |
| Doreen Kirk | 8/10 | 646 days | 75% |
| Emma B | 10/10 | 675 days | 74% |
| Dylan | 10/10 | 859 days | 58% |
| Tzan from CA | 10/10 | 890 days | 55% |
| Julie | 10/10 | 951 days | 49% |
| Tom | 10/10 | 1040 days | 40% |
| Amy Shoemake | 10/10 | 1102 days | 35% |
| Evan | 10/10 | 1132 days | 32% |
| Roxanne | 10/10 | 1497 days | 11% |
| Cera | 10/10 | 1650 days | 7% |
| Wayne Ravelich | 8/10 | 1742 days | 5% |
| Clive | 10/10 | 1801 days | 5% |
| Tourist in my own country | 1/10 | 1801 days | 2% |
| Jade Bray | 9/10 | 1801 days | 5% |
| Harry | 10/10 | 1801 days | 5% |
| Dan | 9/10 | 1862 days | 5% |
| Teesh K | 9/10 | 1862 days | 5% |
| Daretobe | 9/10 | 1862 days | 5% |
| Manuela | 10/10 | 1923 days | 5% |
| Shar-ron & Jim | 9/10 | 1923 days | 5% |
| Holly J | 8/10 | 1985 days | 5% |
| Anneke | 10/10 | 2107 days | 4% |
| Red G. | 10/10 | 2136 days | 4% |
| Thpes | 8/10 | 2167 days | 4% |
| Brad | 10/10 | 2167 days | 4% |
| Josh & Eleanor | 9/10 | 2259 days | 4% |
| Phil Bennett | 9/10 | 2289 days | 4% |
| Phil | 9/10 | 2289 days | 4% |
| Shelbi Kelly | 10/10 | 2289 days | 4% |
| Gaudenz Schnell | 10/10 | 2473 days | 4% |
| Marie van Tol | 9/10 | 2501 days | 4% |
| Beth | 10/10 | 2501 days | 4% |
| Jeremy | 9/10 | 2532 days | 4% |
| Jacqui | 10/10 | 2563 days | 3% |
| Marco | 9/10 | 2593 days | 3% |
| Ryan | 10/10 | 2624 days | 3% |
| Grizzly Girl | 10/10 | 2624 days | 3% |
| Lance | 10/10 | 2624 days | 3% |
| Daphne H | 9/10 | 2654 days | 3% |
| Cassie | 9/10 | 2654 days | 3% |
| Esther | 8/10 | 2746 days | 3% |
| Clovis C. | 10/10 | 2807 days | 3% |
| Tom J. | 9/10 | 2838 days | 3% |
| Anke | 9/10 | 2838 days | 3% |
| S Weslake | 9/10 | 2838 days | 3% |
| Tom Meulders | 5/10 | 2910 days | 2% |
| Joe Trigg | 5/10 | 2960 days | 2% |
| Gary Prescot | 8/10 | 2991 days | 3% |
| Peter Suan | 10/10 | 3104 days | 2% |
| Lotta Vuorjoki | 10/10 | 3135 days | 2% |
| Janet Pentelow | 7/10 | 3164 days | 2% |
| Julia Kurtz | 8/10 | 3173 days | 2% |
| Tracey Leyston | 10/10 | 3213 days | 2% |
| Kati Behrendt | 9/10 | 3221 days | 2% |
| Tombeadle | 10/10 | 3231 days | 2% |
| Peter Armstrong | 6/10 | 3231 days | 2% |
| Erich Brueggermann | 7/10 | 3260 days | 2% |
| Rebecca Lindsey | 7/10 | 3262 days | 2% |
| Robert Hunt | 8/10 | 3303 days | 2% |
| Sheryl Hicks | 8/10 | 3325 days | 2% |
| Ivan Wee | 10/10 | 3329 days | 2% |
| Daphne H | 9/10 | 3377 days | 2% |
| Daniel Gold | 10/10 | 3476 days | 2% |
| william Sinclair | 10/10 | 3476 days | 2% |
| samuele cason | 10/10 | 3507 days | 2% |
| Wayne Jeskie | 9/10 | 3517 days | 2% |
| Ray Tombs | 10/10 | 3527 days | 2% |
| Julian Minnis | 10/10 | 3528 days | 2% |
| Jean Evans | 10/10 | 3568 days | 2% |
| Richard Thorpe | 7/10 | 3572 days | 1% |
| Philippa and Adam | 9/10 | 3583 days | 1% |
| Mike Awater | 10/10 | 3585 days | 1% |
| Julia Rey | 10/10 | 3593 days | 1% |
| Henry Gann | 10/10 | 3595 days | 1% |
| Jenn | 10/10 | 3625 days | 1% |
| Brian Gray | 10/10 | 3628 days | 1% |
| Meta bobnar | 9/10 | 3718 days | 1% |
| Kirsty Longland | 10/10 | 3751 days | 1% |
| Wolfgang Rank | 10/10 | 3902 days | 1% |
| Stephanie Poppe | 7/10 | 3908 days | 1% |
| Esther Itier | 8/10 | 3928 days | 1% |
| Thomas Neron | 8/10 | 3928 days | 1% |
| Jaron Frost | 10/10 | 3934 days | 1% |
| Pete Arney | 9/10 | 3934 days | 1% |
| Averil Brown | 9/10 | 3959 days | 1% |
| Janie James | 10/10 | 3993 days | 1% |
| Enrico Anna | 10/10 | 3993 days | 1% |
| mark radford | 10/10 | 3993 days | 1% |
| Bjorn Privat | 10/10 | 4001 days | 1% |
| Ingrid Harder | 10/10 | 4024 days | 1% |
| Joanne Robertson | 8/10 | 4031 days | 0% |
| johno Tunnell | 9/10 | 4054 days | 1% |
| Karen Boot | 8/10 | 4054 days | 1% |
| Emma Barr | 10/10 | 4054 days | 1% |
| Nicola Whelan Henderson | 10/10 | 4054 days | 1% |
| Ellen McKee | 10/10 | 4054 days | 1% |
| Scott kearney | 10/10 | 4054 days | 1% |
| Lucas MacDonald | 10/10 | 4054 days | 1% |
| Hartwig Crailsheim | 10/10 | 4054 days | 1% |
| kim haward | 10/10 | 4146 days | 0% |
| Alan Williams | 10/10 | 4268 days | 0% |
| Thomas Hölscher | 10/10 | 4268 days | 0% |
| Thomas Walsh | 9/10 | 4299 days | 0% |
| Steve Fraser | 5/10 | 4327 days | 0% |
| Lee D | 1/10 | 4542 days | 0% |
| Alex Laidlaw | 5/10 | 4761 days | 0% |
| Sander Heike | 8/10 | 5001 days | 1% |
| Monika Kneidl | 7/10 | 5004 days | 1% |
| Lorna Williams | 7/10 | 5024 days | 1% |
| Hilbert vanEssen | 3/10 | 5026 days | 0% |
| Ed & Katie Riches | 6/10 | 5041 days | 0% |
| Preben vil Helmsen | 6/10 | 5041 days | 0% |
| Thomas & Ruth Hardmeier | 1/10 | 5046 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5053 days | 0% |
| Des & Ann Bidwell | 6/10 | 5053 days | 0% |
| Dugald McCallum | 5/10 | 5057 days | 0% |
| James McColl | 10/10 | 5150 days | 1% |
| Powerfamily | 8/10 | 5273 days | 1% |
| Jaime Ress | 8/10 | 5375 days | 1% |
| Cory Wornell | 10/10 | 5384 days | 1% |
| Thelia Beament | 8/10 | 5398 days | 1% |
| Tim Wright | 7/10 | 5421 days | 1% |
| SonjaG | 5/10 | 6111 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 62 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 59 | -1.20% |
| 60 | -1.22% |
| 61 | -1.24% |
| 62 | -1.26% |
| 63 | -1.28% |
| 64 | -1.30% |
| 65 | -1.32% |
| … | … |
Balancing Adjustment
0.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.