G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 131 days | 100% |
| Rich | 10/10 | 192 days | 99% |
| Jan | 10/10 | 373 days | 93% |
| Felix Koester | 10/10 | 435 days | 90% |
| EI | 9/10 | 465 days | 88% |
| Ellie | 9/10 | 496 days | 86% |
| Kay | 9/10 | 679 days | 74% |
| Georgie | 10/10 | 710 days | 72% |
| Doreen Kirk | 8/10 | 710 days | 71% |
| Emma B | 10/10 | 739 days | 70% |
| Dylan | 10/10 | 923 days | 52% |
| Tzan from CA | 10/10 | 954 days | 49% |
| Julie | 10/10 | 1015 days | 43% |
| Tom | 10/10 | 1104 days | 35% |
| Amy Shoemake | 10/10 | 1166 days | 30% |
| Evan | 10/10 | 1196 days | 28% |
| Roxanne | 10/10 | 1561 days | 9% |
| Cera | 10/10 | 1714 days | 6% |
| Wayne Ravelich | 8/10 | 1806 days | 5% |
| Clive | 10/10 | 1865 days | 5% |
| Tourist in my own country | 1/10 | 1865 days | 2% |
| Jade Bray | 9/10 | 1865 days | 5% |
| Harry | 10/10 | 1865 days | 5% |
| Dan | 9/10 | 1926 days | 5% |
| Teesh K | 9/10 | 1926 days | 5% |
| Daretobe | 9/10 | 1926 days | 5% |
| Manuela | 10/10 | 1987 days | 5% |
| Shar-ron & Jim | 9/10 | 1987 days | 5% |
| Holly J | 8/10 | 2049 days | 4% |
| Anneke | 10/10 | 2171 days | 4% |
| Red G. | 10/10 | 2200 days | 4% |
| Thpes | 8/10 | 2231 days | 4% |
| Brad | 10/10 | 2231 days | 4% |
| Josh & Eleanor | 9/10 | 2323 days | 4% |
| Phil Bennett | 9/10 | 2353 days | 4% |
| Phil | 9/10 | 2353 days | 4% |
| Shelbi Kelly | 10/10 | 2353 days | 4% |
| Gaudenz Schnell | 10/10 | 2536 days | 4% |
| Marie van Tol | 9/10 | 2565 days | 4% |
| Beth | 10/10 | 2565 days | 4% |
| Jeremy | 9/10 | 2596 days | 3% |
| Jacqui | 10/10 | 2627 days | 3% |
| Marco | 9/10 | 2657 days | 3% |
| Ryan | 10/10 | 2688 days | 3% |
| Grizzly Girl | 10/10 | 2688 days | 3% |
| Lance | 10/10 | 2688 days | 3% |
| Daphne H | 9/10 | 2718 days | 3% |
| Cassie | 9/10 | 2718 days | 3% |
| Esther | 8/10 | 2810 days | 3% |
| Clovis C. | 10/10 | 2871 days | 3% |
| Tom J. | 9/10 | 2902 days | 3% |
| Anke | 9/10 | 2902 days | 3% |
| S Weslake | 9/10 | 2902 days | 3% |
| Tom Meulders | 5/10 | 2974 days | 2% |
| Joe Trigg | 5/10 | 3024 days | 2% |
| Gary Prescot | 8/10 | 3055 days | 3% |
| Peter Suan | 10/10 | 3168 days | 2% |
| Lotta Vuorjoki | 10/10 | 3199 days | 2% |
| Janet Pentelow | 7/10 | 3228 days | 2% |
| Julia Kurtz | 8/10 | 3237 days | 2% |
| Tracey Leyston | 10/10 | 3277 days | 2% |
| Kati Behrendt | 9/10 | 3285 days | 2% |
| Tombeadle | 10/10 | 3294 days | 2% |
| Peter Armstrong | 6/10 | 3294 days | 2% |
| Erich Brueggermann | 7/10 | 3324 days | 2% |
| Rebecca Lindsey | 7/10 | 3325 days | 2% |
| Robert Hunt | 8/10 | 3367 days | 2% |
| Sheryl Hicks | 8/10 | 3389 days | 2% |
| Ivan Wee | 10/10 | 3393 days | 2% |
| Daphne H | 9/10 | 3441 days | 2% |
| Daniel Gold | 10/10 | 3539 days | 2% |
| william Sinclair | 10/10 | 3539 days | 2% |
| samuele cason | 10/10 | 3570 days | 2% |
| Wayne Jeskie | 9/10 | 3581 days | 2% |
| Ray Tombs | 10/10 | 3591 days | 2% |
| Julian Minnis | 10/10 | 3592 days | 2% |
| Jean Evans | 10/10 | 3631 days | 1% |
| Richard Thorpe | 7/10 | 3636 days | 1% |
| Philippa and Adam | 9/10 | 3647 days | 1% |
| Mike Awater | 10/10 | 3649 days | 1% |
| Julia Rey | 10/10 | 3657 days | 1% |
| Henry Gann | 10/10 | 3659 days | 1% |
| Jenn | 10/10 | 3689 days | 1% |
| Brian Gray | 10/10 | 3691 days | 1% |
| Meta bobnar | 9/10 | 3782 days | 1% |
| Kirsty Longland | 10/10 | 3815 days | 1% |
| Wolfgang Rank | 10/10 | 3966 days | 1% |
| Stephanie Poppe | 7/10 | 3972 days | 1% |
| Esther Itier | 8/10 | 3992 days | 0% |
| Thomas Neron | 8/10 | 3992 days | 0% |
| Jaron Frost | 10/10 | 3997 days | 1% |
| Pete Arney | 9/10 | 3998 days | 1% |
| Averil Brown | 9/10 | 4023 days | 1% |
| Janie James | 10/10 | 4056 days | 1% |
| Enrico Anna | 10/10 | 4056 days | 1% |
| mark radford | 10/10 | 4056 days | 1% |
| Bjorn Privat | 10/10 | 4065 days | 1% |
| Ingrid Harder | 10/10 | 4087 days | 1% |
| Joanne Robertson | 8/10 | 4095 days | 0% |
| johno Tunnell | 9/10 | 4117 days | 0% |
| Karen Boot | 8/10 | 4117 days | 0% |
| Emma Barr | 10/10 | 4117 days | 0% |
| Nicola Whelan Henderson | 10/10 | 4117 days | 0% |
| Ellen McKee | 10/10 | 4117 days | 0% |
| Scott kearney | 10/10 | 4117 days | 0% |
| Lucas MacDonald | 10/10 | 4117 days | 0% |
| Hartwig Crailsheim | 10/10 | 4117 days | 0% |
| kim haward | 10/10 | 4210 days | 0% |
| Alan Williams | 10/10 | 4331 days | 0% |
| Thomas Hölscher | 10/10 | 4331 days | 0% |
| Thomas Walsh | 9/10 | 4363 days | 0% |
| Steve Fraser | 5/10 | 4391 days | 1% |
| Lee D | 1/10 | 4606 days | 0% |
| Alex Laidlaw | 5/10 | 4825 days | 0% |
| Sander Heike | 8/10 | 5065 days | 1% |
| Monika Kneidl | 7/10 | 5068 days | 1% |
| Lorna Williams | 7/10 | 5088 days | 1% |
| Hilbert vanEssen | 3/10 | 5090 days | 0% |
| Ed & Katie Riches | 6/10 | 5105 days | 1% |
| Preben vil Helmsen | 6/10 | 5105 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5110 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5117 days | 0% |
| Des & Ann Bidwell | 6/10 | 5117 days | 1% |
| Dugald McCallum | 5/10 | 5121 days | 0% |
| James McColl | 10/10 | 5214 days | 1% |
| Powerfamily | 8/10 | 5337 days | 1% |
| Jaime Ress | 8/10 | 5439 days | 1% |
| Cory Wornell | 10/10 | 5448 days | 1% |
| Thelia Beament | 8/10 | 5462 days | 1% |
| Tim Wright | 7/10 | 5485 days | 1% |
| SonjaG | 5/10 | 6175 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.60% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 125 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 122 | -2.53% |
| 123 | -2.55% |
| 124 | -2.58% |
| 125 | -2.60% |
| 126 | -2.62% |
| 127 | -2.64% |
| 128 | -2.66% |
| … | … |
Balancing Adjustment
0.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.