G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
128 Valid Reviews
The Riverside Holiday Park experience has a total of 133 reviews. There are 128 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 60 |
|
47% |
| 9/10 | 28 |
|
22% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.33% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.33% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Felix Koester | 10/10 | 61 days | 100% |
| EI | 9/10 | 91 days | 99% |
| Ellie | 9/10 | 122 days | 98% |
| Kay | 9/10 | 305 days | 94% |
| Georgie | 10/10 | 336 days | 94% |
| Doreen Kirk | 8/10 | 336 days | 92% |
| Emma B | 10/10 | 365 days | 93% |
| Dylan | 10/10 | 549 days | 83% |
| Tzan from CA | 10/10 | 580 days | 81% |
| Julie | 10/10 | 641 days | 77% |
| Tom | 10/10 | 730 days | 70% |
| Amy Shoemake | 10/10 | 792 days | 64% |
| Evan | 10/10 | 822 days | 62% |
| Roxanne | 10/10 | 1187 days | 28% |
| Cera | 10/10 | 1340 days | 18% |
| Wayne Ravelich | 8/10 | 1432 days | 13% |
| Clive | 10/10 | 1491 days | 11% |
| Tourist in my own country | 1/10 | 1491 days | 5% |
| Jade Bray | 9/10 | 1491 days | 11% |
| Harry | 10/10 | 1491 days | 11% |
| Dan | 9/10 | 1552 days | 9% |
| Teesh K | 9/10 | 1552 days | 9% |
| Daretobe | 9/10 | 1552 days | 9% |
| Manuela | 10/10 | 1613 days | 7% |
| Shar-ron & Jim | 9/10 | 1613 days | 7% |
| Holly J | 8/10 | 1675 days | 6% |
| Anneke | 10/10 | 1797 days | 5% |
| Red G. | 10/10 | 1826 days | 5% |
| Thpes | 8/10 | 1857 days | 5% |
| Brad | 10/10 | 1857 days | 5% |
| Josh & Eleanor | 9/10 | 1949 days | 5% |
| Phil Bennett | 9/10 | 1979 days | 5% |
| Phil | 9/10 | 1979 days | 5% |
| Shelbi Kelly | 10/10 | 1979 days | 5% |
| Gaudenz Schnell | 10/10 | 2162 days | 4% |
| Marie van Tol | 9/10 | 2191 days | 4% |
| Beth | 10/10 | 2191 days | 4% |
| Jeremy | 9/10 | 2222 days | 4% |
| Jacqui | 10/10 | 2253 days | 4% |
| Marco | 9/10 | 2283 days | 4% |
| Ryan | 10/10 | 2314 days | 4% |
| Grizzly Girl | 10/10 | 2314 days | 4% |
| Lance | 10/10 | 2314 days | 4% |
| Daphne H | 9/10 | 2344 days | 4% |
| Cassie | 9/10 | 2344 days | 4% |
| Esther | 8/10 | 2436 days | 4% |
| Clovis C. | 10/10 | 2497 days | 4% |
| Tom J. | 9/10 | 2528 days | 3% |
| Anke | 9/10 | 2528 days | 3% |
| S Weslake | 9/10 | 2528 days | 3% |
| Tom Meulders | 5/10 | 2600 days | 3% |
| Joe Trigg | 5/10 | 2650 days | 2% |
| Gary Prescot | 8/10 | 2681 days | 3% |
| Peter Suan | 10/10 | 2794 days | 3% |
| Lotta Vuorjoki | 10/10 | 2825 days | 3% |
| Janet Pentelow | 7/10 | 2854 days | 3% |
| Julia Kurtz | 8/10 | 2863 days | 3% |
| Tracey Leyston | 10/10 | 2903 days | 3% |
| Kati Behrendt | 9/10 | 2911 days | 3% |
| Tombeadle | 10/10 | 2920 days | 3% |
| Peter Armstrong | 6/10 | 2920 days | 2% |
| Erich Brueggermann | 7/10 | 2950 days | 2% |
| Rebecca Lindsey | 7/10 | 2951 days | 2% |
| Robert Hunt | 8/10 | 2993 days | 3% |
| Sheryl Hicks | 8/10 | 3015 days | 3% |
| Ivan Wee | 10/10 | 3019 days | 3% |
| Daphne H | 9/10 | 3067 days | 2% |
| Daniel Gold | 10/10 | 3165 days | 2% |
| william Sinclair | 10/10 | 3165 days | 2% |
| samuele cason | 10/10 | 3196 days | 2% |
| Wayne Jeskie | 9/10 | 3207 days | 2% |
| Ray Tombs | 10/10 | 3217 days | 2% |
| Julian Minnis | 10/10 | 3218 days | 2% |
| Jean Evans | 10/10 | 3257 days | 2% |
| Richard Thorpe | 7/10 | 3262 days | 2% |
| Philippa and Adam | 9/10 | 3273 days | 2% |
| Mike Awater | 10/10 | 3275 days | 2% |
| Julia Rey | 10/10 | 3283 days | 2% |
| Henry Gann | 10/10 | 3285 days | 2% |
| Jenn | 10/10 | 3315 days | 2% |
| Brian Gray | 10/10 | 3317 days | 2% |
| Meta bobnar | 9/10 | 3408 days | 2% |
| Kirsty Longland | 10/10 | 3441 days | 2% |
| Wolfgang Rank | 10/10 | 3592 days | 1% |
| Stephanie Poppe | 7/10 | 3598 days | 1% |
| Esther Itier | 8/10 | 3618 days | 1% |
| Thomas Neron | 8/10 | 3618 days | 1% |
| Jaron Frost | 10/10 | 3623 days | 1% |
| Pete Arney | 9/10 | 3624 days | 1% |
| Averil Brown | 9/10 | 3649 days | 1% |
| Janie James | 10/10 | 3682 days | 1% |
| Enrico Anna | 10/10 | 3682 days | 1% |
| mark radford | 10/10 | 3682 days | 1% |
| Bjorn Privat | 10/10 | 3691 days | 1% |
| Ingrid Harder | 10/10 | 3713 days | 1% |
| Joanne Robertson | 8/10 | 3721 days | 1% |
| johno Tunnell | 9/10 | 3743 days | 1% |
| Karen Boot | 8/10 | 3743 days | 1% |
| Emma Barr | 10/10 | 3743 days | 1% |
| Nicola Whelan Henderson | 10/10 | 3743 days | 1% |
| Ellen McKee | 10/10 | 3743 days | 1% |
| Scott kearney | 10/10 | 3743 days | 1% |
| Lucas MacDonald | 10/10 | 3743 days | 1% |
| Hartwig Crailsheim | 10/10 | 3743 days | 1% |
| kim haward | 10/10 | 3836 days | 1% |
| Alan Williams | 10/10 | 3957 days | 1% |
| Thomas Hölscher | 10/10 | 3957 days | 1% |
| Thomas Walsh | 9/10 | 3989 days | 1% |
| Steve Fraser | 5/10 | 4017 days | 0% |
| Lee D | 1/10 | 4232 days | 0% |
| Alex Laidlaw | 5/10 | 4451 days | 0% |
| Sander Heike | 8/10 | 4691 days | 1% |
| Monika Kneidl | 7/10 | 4694 days | 1% |
| Lorna Williams | 7/10 | 4714 days | 1% |
| Hilbert vanEssen | 3/10 | 4716 days | 0% |
| Ed & Katie Riches | 6/10 | 4731 days | 0% |
| Preben vil Helmsen | 6/10 | 4731 days | 0% |
| Thomas & Ruth Hardmeier | 1/10 | 4736 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 4743 days | 0% |
| Des & Ann Bidwell | 6/10 | 4743 days | 0% |
| Dugald McCallum | 5/10 | 4747 days | 0% |
| James McColl | 10/10 | 4840 days | 1% |
| Powerfamily | 8/10 | 4963 days | 1% |
| Jaime Ress | 8/10 | 5065 days | 1% |
| Cory Wornell | 10/10 | 5074 days | 1% |
| Thelia Beament | 8/10 | 5088 days | 1% |
| Tim Wright | 7/10 | 5111 days | 1% |
| SonjaG | 5/10 | 5801 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.60% |
| 30 | -0.62% |
| 31 | -0.64% |
| 32 | -0.66% |
| 33 | -0.68% |
| 34 | -0.70% |
| 35 | -0.72% |
| … | … |
Balancing Adjustment
0.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.