Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
127 Valid Reviews
The Riverside Holiday Park experience has a total of 132 reviews. There are 127 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
46% |
| 9/10 | 28 |
|
22% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.19% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.19% and is based on 126 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EI | 9/10 | 20 days | 100% |
| Ellie | 9/10 | 51 days | 100% |
| Kay | 9/10 | 234 days | 97% |
| Georgie | 10/10 | 265 days | 97% |
| Doreen Kirk | 8/10 | 265 days | 95% |
| Emma B | 10/10 | 294 days | 96% |
| Dylan | 10/10 | 478 days | 88% |
| Tzan from CA | 10/10 | 509 days | 86% |
| Julie | 10/10 | 570 days | 82% |
| Tom | 10/10 | 659 days | 76% |
| Amy Shoemake | 10/10 | 721 days | 71% |
| Evan | 10/10 | 751 days | 68% |
| Roxanne | 10/10 | 1116 days | 34% |
| Cera | 10/10 | 1269 days | 23% |
| Wayne Ravelich | 8/10 | 1361 days | 17% |
| Clive | 10/10 | 1420 days | 14% |
| Tourist in my own country | 1/10 | 1420 days | 6% |
| Jade Bray | 9/10 | 1420 days | 14% |
| Harry | 10/10 | 1420 days | 14% |
| Dan | 9/10 | 1481 days | 12% |
| Teesh K | 9/10 | 1481 days | 12% |
| Daretobe | 9/10 | 1481 days | 12% |
| Manuela | 10/10 | 1542 days | 10% |
| Shar-ron & Jim | 9/10 | 1542 days | 9% |
| Holly J | 8/10 | 1604 days | 8% |
| Anneke | 10/10 | 1726 days | 5% |
| Red G. | 10/10 | 1755 days | 5% |
| Thpes | 8/10 | 1786 days | 5% |
| Brad | 10/10 | 1786 days | 5% |
| Josh & Eleanor | 9/10 | 1878 days | 5% |
| Phil Bennett | 9/10 | 1908 days | 5% |
| Phil | 9/10 | 1908 days | 5% |
| Shelbi Kelly | 10/10 | 1908 days | 5% |
| Gaudenz Schnell | 10/10 | 2092 days | 4% |
| Marie van Tol | 9/10 | 2120 days | 4% |
| Beth | 10/10 | 2120 days | 4% |
| Jeremy | 9/10 | 2151 days | 4% |
| Jacqui | 10/10 | 2182 days | 4% |
| Marco | 9/10 | 2212 days | 4% |
| Ryan | 10/10 | 2243 days | 4% |
| Grizzly Girl | 10/10 | 2243 days | 4% |
| Lance | 10/10 | 2243 days | 4% |
| Daphne H | 9/10 | 2273 days | 4% |
| Cassie | 9/10 | 2273 days | 4% |
| Esther | 8/10 | 2365 days | 4% |
| Clovis C. | 10/10 | 2426 days | 4% |
| Tom J. | 9/10 | 2457 days | 4% |
| Anke | 9/10 | 2457 days | 4% |
| S Weslake | 9/10 | 2457 days | 4% |
| Tom Meulders | 5/10 | 2529 days | 3% |
| Joe Trigg | 5/10 | 2579 days | 3% |
| Gary Prescot | 8/10 | 2610 days | 3% |
| Peter Suan | 10/10 | 2723 days | 3% |
| Lotta Vuorjoki | 10/10 | 2754 days | 3% |
| Janet Pentelow | 7/10 | 2783 days | 3% |
| Julia Kurtz | 8/10 | 2792 days | 3% |
| Tracey Leyston | 10/10 | 2832 days | 3% |
| Kati Behrendt | 9/10 | 2840 days | 3% |
| Tombeadle | 10/10 | 2850 days | 3% |
| Peter Armstrong | 6/10 | 2850 days | 2% |
| Erich Brueggermann | 7/10 | 2879 days | 3% |
| Rebecca Lindsey | 7/10 | 2881 days | 3% |
| Robert Hunt | 8/10 | 2922 days | 3% |
| Sheryl Hicks | 8/10 | 2944 days | 3% |
| Ivan Wee | 10/10 | 2948 days | 3% |
| Daphne H | 9/10 | 2996 days | 3% |
| Daniel Gold | 10/10 | 3095 days | 2% |
| william Sinclair | 10/10 | 3095 days | 2% |
| samuele cason | 10/10 | 3126 days | 2% |
| Wayne Jeskie | 9/10 | 3136 days | 2% |
| Ray Tombs | 10/10 | 3146 days | 2% |
| Julian Minnis | 10/10 | 3147 days | 2% |
| Jean Evans | 10/10 | 3187 days | 2% |
| Richard Thorpe | 7/10 | 3191 days | 2% |
| Philippa and Adam | 9/10 | 3202 days | 2% |
| Mike Awater | 10/10 | 3204 days | 2% |
| Julia Rey | 10/10 | 3212 days | 2% |
| Henry Gann | 10/10 | 3214 days | 2% |
| Jenn | 10/10 | 3244 days | 2% |
| Brian Gray | 10/10 | 3247 days | 2% |
| Meta bobnar | 9/10 | 3337 days | 2% |
| Kirsty Longland | 10/10 | 3370 days | 2% |
| Wolfgang Rank | 10/10 | 3521 days | 2% |
| Stephanie Poppe | 7/10 | 3527 days | 1% |
| Esther Itier | 8/10 | 3547 days | 1% |
| Thomas Neron | 8/10 | 3547 days | 1% |
| Jaron Frost | 10/10 | 3553 days | 1% |
| Pete Arney | 9/10 | 3553 days | 1% |
| Averil Brown | 9/10 | 3578 days | 1% |
| Janie James | 10/10 | 3612 days | 1% |
| Enrico Anna | 10/10 | 3612 days | 1% |
| mark radford | 10/10 | 3612 days | 1% |
| Bjorn Privat | 10/10 | 3620 days | 1% |
| Ingrid Harder | 10/10 | 3643 days | 1% |
| Joanne Robertson | 8/10 | 3650 days | 1% |
| johno Tunnell | 9/10 | 3673 days | 1% |
| Karen Boot | 8/10 | 3673 days | 1% |
| Emma Barr | 10/10 | 3673 days | 1% |
| Nicola Whelan Henderson | 10/10 | 3673 days | 1% |
| Ellen McKee | 10/10 | 3673 days | 1% |
| Scott kearney | 10/10 | 3673 days | 1% |
| Lucas MacDonald | 10/10 | 3673 days | 1% |
| Hartwig Crailsheim | 10/10 | 3673 days | 1% |
| kim haward | 10/10 | 3765 days | 1% |
| Alan Williams | 10/10 | 3887 days | 1% |
| Thomas Hölscher | 10/10 | 3887 days | 1% |
| Thomas Walsh | 9/10 | 3918 days | 1% |
| Steve Fraser | 5/10 | 3946 days | 0% |
| Lee D | 1/10 | 4161 days | 0% |
| Alex Laidlaw | 5/10 | 4380 days | 0% |
| Sander Heike | 8/10 | 4620 days | 1% |
| Monika Kneidl | 7/10 | 4623 days | 0% |
| Lorna Williams | 7/10 | 4643 days | 0% |
| Hilbert vanEssen | 3/10 | 4645 days | 0% |
| Ed & Katie Riches | 6/10 | 4660 days | 0% |
| Preben vil Helmsen | 6/10 | 4660 days | 0% |
| Thomas & Ruth Hardmeier | 1/10 | 4665 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 4672 days | 0% |
| Des & Ann Bidwell | 6/10 | 4672 days | 0% |
| Dugald McCallum | 5/10 | 4676 days | 0% |
| James McColl | 10/10 | 4769 days | 1% |
| Powerfamily | 8/10 | 4892 days | 1% |
| Jaime Ress | 8/10 | 4994 days | 1% |
| Cory Wornell | 10/10 | 5003 days | 1% |
| Thelia Beament | 8/10 | 5017 days | 1% |
| Tim Wright | 7/10 | 5040 days | 0% |
| SonjaG | 5/10 | 5730 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Riverside Holiday Park does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.