Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kauri Coast TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Kauri Coast TOP 10 Holiday Park
Valid Reviews
71 Valid Reviews
The Kauri Coast TOP 10 Holiday Park experience has a total of 74 reviews. There are 71 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
62% |
| 9/10 | 12 |
|
17% |
| 8/10 | 9 |
|
13% |
| 7/10 | 3 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
91.83% Average
The raw data average (mean) for all the Kauri Coast TOP 10 Holiday Park valid reviews is 91.83% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
23 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 23 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 23 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
26% |
| 9/10 | 9 |
|
39% |
| 8/10 | 4 |
|
17% |
| 7/10 | 3 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.09% Average
The raw data average (mean) for all the Kauri Coast TOP 10 Holiday Park face-to-face reviews is 86.09% and is based on 23 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Antonia Vai | 10/10 | 73 days | 100% |
| Cam an | 10/10 | 135 days | 99% |
| Richard Fowler | 10/10 | 135 days | 99% |
| Chris | 10/10 | 165 days | 99% |
| Jona | 10/10 | 501 days | 86% |
| Chris | 10/10 | 591 days | 80% |
| Anne | 10/10 | 591 days | 80% |
| T. Ourist | 10/10 | 653 days | 76% |
| Helen | 10/10 | 653 days | 76% |
| Milli | 10/10 | 714 days | 71% |
| Katie | 10/10 | 745 days | 68% |
| Elissa | 10/10 | 745 days | 68% |
| Suzanne Keen | 10/10 | 745 days | 68% |
| Julie | 10/10 | 745 days | 68% |
| Elizabeth Keller | 9/10 | 745 days | 68% |
| Roger Heckly | 10/10 | 776 days | 66% |
| Dan | 10/10 | 1292 days | 21% |
| Anna Swain | 10/10 | 1352 days | 17% |
| Teresa | 10/10 | 1475 days | 12% |
| Anthea | 10/10 | 1657 days | 6% |
| Renee | 10/10 | 1717 days | 5% |
| Natascha | 10/10 | 1871 days | 5% |
| N&A | 10/10 | 1962 days | 4% |
| Ancient Uncle | 9/10 | 2023 days | 4% |
| Wendy Munro | 10/10 | 2265 days | 4% |
| Jayne Rex | 10/10 | 2605 days | 3% |
| Bert Hughes | 10/10 | 2874 days | 3% |
| Madelyn Fagerman | 10/10 | 2929 days | 2% |
| Chantel Bennett | 10/10 | 2937 days | 2% |
| Caroline Booker | 10/10 | 3025 days | 2% |
| Benjamin Warnholz | 10/10 | 3038 days | 2% |
| Nick Mossman | 10/10 | 3191 days | 2% |
| Stephanie Oliver | 8/10 | 3195 days | 2% |
| Volker Stroenisch | 8/10 | 3304 days | 2% |
| Ann-Catherine Deblon | 8/10 | 3328 days | 2% |
| Annie Crafar | 10/10 | 3483 days | 1% |
| Denelle Coutts | 2/10 | 3502 days | 0% |
| Mike Fricker | 8/10 | 4001 days | 0% |
| Family Trip | 10/10 | 4063 days | 0% |
| mr burns | 10/10 | 4122 days | 0% |
| Sabine | 10/10 | 4183 days | 0% |
| Julian Roots | 9/10 | 4428 days | 1% |
| Kiwi Flyer | 8/10 | 4456 days | 1% |
| Wenmechers | 9/10 | 4508 days | 1% |
| Manuela and Thomas | 9/10 | 4524 days | 1% |
| KDS_Holiday | 10/10 | 4579 days | 1% |
| Ian Douglas | 9/10 | 4780 days | 1% |
| V deLeeuw | 9/10 | 4789 days | 1% |
| Mike3 | 10/10 | 4793 days | 1% |
| Florion Scheffel | 10/10 | 4798 days | 1% |
| Peter Wall | 10/10 | 4806 days | 1% |
| Walter & Heidi Baumann | 10/10 | 4807 days | 1% |
| Eline Vakentijn | 7/10 | 4807 days | 0% |
| Scott Simpson | 10/10 | 4810 days | 1% |
| Hans Erik Munch | 9/10 | 4820 days | 1% |
| Kroepfl | 9/10 | 4821 days | 1% |
| Benjamin Meier | 9/10 | 4899 days | 1% |
| Herman Plasman | 8/10 | 4899 days | 0% |
| Elke & Charlotte | 8/10 | 4904 days | 0% |
| Mark de Boer | 7/10 | 4904 days | 0% |
| Patricia French | 8/10 | 5117 days | 0% |
| Jason & Beth Berlin | 9/10 | 5145 days | 1% |
| Peter & Margo Boullin | 9/10 | 5167 days | 1% |
| chumfft | 10/10 | 5339 days | 1% |
| John N | 10/10 | 5518 days | 1% |
| M and H Lunn | 8/10 | 5533 days | 0% |
| Vanessa | 4/10 | 5625 days | 0% |
| wanganuilover | 10/10 | 5675 days | 1% |
| elisabethk | 10/10 | 5742 days | 1% |
| Ed | 7/10 | 5899 days | 0% |
| Amanda McCaig | 5/10 | 6254 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kauri Coast TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 65 days. However the Kauri Coast TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kauri Coast TOP 10 Holiday Park experience has been adjusted for 63 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 60 | -1.05% |
| 61 | -1.06% |
| 62 | -1.08% |
| 63 | -1.10% |
| 64 | -1.12% |
| 65 | -1.13% |
| 66 | -1.15% |
| … | … |
Balancing Adjustment
0.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.