G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Naked Bus.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Naked Bus
Valid Reviews
95 Valid Reviews
The Naked Bus experience has a total of 101 reviews. There are 95 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 95 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
7% |
| 9/10 | 18 |
|
19% |
| 8/10 | 20 |
|
21% |
| 7/10 | 13 |
|
14% |
| 6/10 | 6 |
|
6% |
| 5/10 | 3 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 24 |
|
25% |
60.11% Average
The raw data average (mean) for all the Naked Bus valid reviews is 60.11% and is based on 95 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
58 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 95 valid reviews, the experience has 58 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 58 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
10% |
| 9/10 | 16 |
|
28% |
| 8/10 | 17 |
|
29% |
| 7/10 | 11 |
|
19% |
| 6/10 | 5 |
|
9% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.48% Average
The raw data average (mean) for all the Naked Bus face-to-face reviews is 79.48% and is based on 58 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Angela Hills Boughey | 10/10 | 2229 days | 100% |
| craig hardy | 1/10 | 2958 days | 27% |
| Viv stefadouros | 9/10 | 3112 days | 58% |
| Suzanne | 1/10 | 3142 days | 23% |
| kiruthika vijayakumar | 1/10 | 3142 days | 23% |
| Ellie Pask | 1/10 | 3203 days | 22% |
| Justine Langero | 10/10 | 3326 days | 49% |
| SR SR | 1/10 | 3446 days | 17% |
| Tom Anders | 9/10 | 3535 days | 39% |
| Estelle Coquard | 7/10 | 3540 days | 36% |
| Kathrin Redl | 6/10 | 3555 days | 33% |
| Emily Noyd | 8/10 | 3557 days | 37% |
| Maxim Motheus | 8/10 | 3593 days | 36% |
| Emil Black Christian | 9/10 | 3593 days | 36% |
| Charn Tiebtienrat | 1/10 | 3628 days | 14% |
| peter salfrais | 1/10 | 3628 days | 14% |
| Pierre Villaume-Odile | 7/10 | 3651 days | 31% |
| unhappycustomer | 3/10 | 3720 days | 16% |
| Brendan Carton | 1/10 | 3721 days | 12% |
| Funk | 7/10 | 3842 days | 23% |
| Calvin Shi | 1/10 | 3934 days | 8% |
| pat rao | 1/10 | 3962 days | 8% |
| Justin Little | 1/10 | 3993 days | 7% |
| Focalvisions | 7/10 | 3993 days | 16% |
| Mischelle Mills | 1/10 | 4208 days | 3% |
| ilove totravel | 5/10 | 4269 days | 4% |
| Anna Sternberg | 8/10 | 4301 days | 3% |
| Jan Kerkhoff | 9/10 | 4304 days | 3% |
| Daniel Garcia Dezgado | 8/10 | 4309 days | 3% |
| Maria = Moller Hansen | 9/10 | 4311 days | 3% |
| Gassat | 9/10 | 4322 days | 2% |
| Felix | 4/10 | 4348 days | 1% |
| Corban Hill | 1/10 | 4359 days | 0% |
| Cyndyl Richards | 1/10 | 4451 days | 9% |
| John Stroup | 1/10 | 4451 days | 9% |
| paulweig | 8/10 | 4634 days | 23% |
| Epi Gates | 6/10 | 4634 days | 20% |
| Andé Moreira | 1/10 | 4665 days | 9% |
| Stella Thoben | 7/10 | 4667 days | 22% |
| Anna Niesl | 7/10 | 4671 days | 22% |
| Kristina Wells | 1/10 | 4724 days | 9% |
| alastair maceachern | 1/10 | 4724 days | 9% |
| hirini2371 | 1/10 | 4785 days | 9% |
| Lisa Ruhfus | 10/10 | 5039 days | 23% |
| Danpaley | 1/10 | 5090 days | 9% |
| Ashley Mckenney | 8/10 | 5104 days | 23% |
| Isabella Abele | 7/10 | 5121 days | 22% |
| smileyducky | 1/10 | 5212 days | 9% |
| Lennart Lundberg | 7/10 | 5367 days | 22% |
| Claudia Jackson and Geoffroy van Roelenbosch | 7/10 | 5379 days | 22% |
| Chrissy Crebas | 6/10 | 5381 days | 20% |
| Beth and Daisy | 8/10 | 5384 days | 23% |
| Tim Wright | 8/10 | 5422 days | 23% |
| Emma Wilkinson | 8/10 | 5423 days | 23% |
| Katny | 8/10 | 5424 days | 23% |
| SandyS | 8/10 | 5455 days | 23% |
| Katy | 8/10 | 5694 days | 23% |
| Christine T | 8/10 | 5755 days | 23% |
| Marcio Moretti | 9/10 | 5771 days | 23% |
| ohSNAP | 3/10 | 5789 days | 13% |
| Hokang Kim | 3/10 | 5851 days | 13% |
| Lindsay Brown | 5/10 | 5861 days | 18% |
| confederatesoldier | 1/10 | 5881 days | 9% |
| Annabel | 1/10 | 5912 days | 9% |
| miniappleses | 8/10 | 5912 days | 23% |
| Ozhan | 8/10 | 6135 days | 23% |
| Deahne | 8/10 | 6145 days | 23% |
| Yuko | 9/10 | 6145 days | 23% |
| Craig | 10/10 | 6152 days | 23% |
| Constance | 7/10 | 6161 days | 22% |
| Kristen | 8/10 | 6168 days | 23% |
| frank | 5/10 | 6169 days | 18% |
| Grace | 9/10 | 6199 days | 23% |
| Claudia Schmidt | 9/10 | 6211 days | 23% |
| Helga | 6/10 | 6269 days | 20% |
| Sophie | 10/10 | 6292 days | 23% |
| Carmen | 10/10 | 6347 days | 23% |
| Wolfgang | 7/10 | 6367 days | 22% |
| Anke | 8/10 | 6445 days | 23% |
| Hernando | 9/10 | 6471 days | 23% |
| Klaus | 7/10 | 6475 days | 22% |
| Corinne | 8/10 | 6479 days | 23% |
| Yumi | 7/10 | 6488 days | 22% |
| Lena | 8/10 | 6488 days | 23% |
| Vicky Elliott | 9/10 | 6506 days | 23% |
| Sophia | 10/10 | 6508 days | 23% |
| Reina Lohaye | 9/10 | 6510 days | 23% |
| Iain | 9/10 | 6542 days | 23% |
| Gav | 6/10 | 6542 days | 20% |
| Anneli | 6/10 | 6543 days | 20% |
| Davinia | 9/10 | 6570 days | 23% |
| Rob Boston | 1/10 | 6643 days | 9% |
| Will | 9/10 | 6811 days | 23% |
| clairekidd | 9/10 | 6824 days | 23% |
| Silke | 9/10 | 6832 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Naked Bus experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Naked Bus experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Naked Bus experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
9.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.