Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
264 Valid Reviews
The Mighty Campervans experience has a total of 270 reviews. There are 264 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 264 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 24 |
|
9% |
65.64% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.64% and is based on 264 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 264 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Julie Thieke | 1/10 | 396 days | 51% |
| Brinic | 6/10 | 518 days | 100% |
| Steven | 1/10 | 580 days | 45% |
| Zerbinati | 4/10 | 822 days | 55% |
| Peter Potaka | 4/10 | 1279 days | 20% |
| Sharalyn Du Plessis | 9/10 | 1522 days | 14% |
| Gina DAVIS | 8/10 | 1797 days | 7% |
| Sheryl Cassity | 4/10 | 1797 days | 4% |
| Laura | 1/10 | 1797 days | 3% |
| Anthea Collazo | 5/10 | 1826 days | 5% |
| Alan Barton | 6/10 | 1826 days | 6% |
| Stephan | 1/10 | 1826 days | 3% |
| israel martinez fernandez | 8/10 | 1857 days | 7% |
| chin wan teng chin | 2/10 | 1888 days | 3% |
| Kelvin Smith | 8/10 | 1949 days | 6% |
| Jun Lim | 9/10 | 1949 days | 6% |
| James Farrawell | 10/10 | 1979 days | 6% |
| Mohamad Faeez Razali | 9/10 | 2010 days | 6% |
| B.L | 4/10 | 2102 days | 4% |
| kim thomas | 3/10 | 2132 days | 3% |
| russell lancaster | 8/10 | 2132 days | 6% |
| James Knipe | 1/10 | 2163 days | 2% |
| Ruth Lester | 4/10 | 2191 days | 4% |
| robert morse | 8/10 | 2191 days | 6% |
| Tac | 4/10 | 2191 days | 4% |
| Lee Summers | 4/10 | 2191 days | 4% |
| Mikel Artola | 8/10 | 2222 days | 6% |
| Ronny Etzion | 8/10 | 2222 days | 6% |
| Scrumpy | 1/10 | 2222 days | 2% |
| Anders Knutsson | 1/10 | 2222 days | 2% |
| Gerrida Coetsee | 9/10 | 2253 days | 6% |
| Clare Moody | 8/10 | 2253 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2253 days | 2% |
| Rene Reich | 8/10 | 2283 days | 5% |
| Luis Ruiz | 1/10 | 2283 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2283 days | 5% |
| Frans Buissink | 8/10 | 2314 days | 5% |
| Kristoffer Israel | 10/10 | 2314 days | 5% |
| Susan Turnbull | 9/10 | 2314 days | 5% |
| Kristin | 3/10 | 2314 days | 3% |
| Peter Kennedy | 7/10 | 2344 days | 5% |
| Guru Prasad | 4/10 | 2344 days | 4% |
| Esther Sun | 9/10 | 2467 days | 5% |
| Elise Clark | 10/10 | 2467 days | 5% |
| Leigh Harris | 8/10 | 2497 days | 5% |
| Rich and Becky | 1/10 | 2497 days | 2% |
| Siti Sarah Salleh | 9/10 | 2528 days | 5% |
| Anonymous | 1/10 | 2528 days | 2% |
| Chris Persen | 3/10 | 2556 days | 3% |
| Graham Hook | 9/10 | 2587 days | 5% |
| Aisyah paramacitra | 9/10 | 2618 days | 5% |
| Daniel Jervis | 10/10 | 2618 days | 5% |
| Jelena Manojlovic | 1/10 | 2618 days | 2% |
| Marc Herrmann | 9/10 | 2648 days | 5% |
| Challin Meink | 2/10 | 2648 days | 2% |
| Eva Pospisilova | 10/10 | 2679 days | 5% |
| Guy Florack | 1/10 | 2679 days | 2% |
| Ben Stiller | 8/10 | 2709 days | 4% |
| Aizat Kassim | 8/10 | 2709 days | 4% |
| Adeline Ang | 7/10 | 2832 days | 4% |
| Alex Benham | 9/10 | 2862 days | 4% |
| Sandy Kent | 3/10 | 2862 days | 2% |
| Harald Ludtke | 8/10 | 2885 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2893 days | 4% |
| Bill Butler | 8/10 | 2893 days | 4% |
| Klaus | 7/10 | 2895 days | 4% |
| Solvejg Bjerg | 5/10 | 2903 days | 3% |
| Joel and Flora Holzer | 7/10 | 2907 days | 4% |
| Gregory Wieman | 9/10 | 2921 days | 4% |
| EMILIO MARTINEZ | 3/10 | 2952 days | 2% |
| Lynne Hamilton | 8/10 | 2952 days | 4% |
| Marian Taylor | 6/10 | 2952 days | 3% |
| Luuk Kienhorst | 7/10 | 2972 days | 3% |
| Ane Pujol | 7/10 | 2973 days | 3% |
| Declan McNeaney | 8/10 | 2983 days | 4% |
| Louise Nicholls | 6/10 | 2995 days | 3% |
| Nanda Dyke | 7/10 | 2997 days | 3% |
| Sarah | 8/10 | 3008 days | 4% |
| Rogier Post | 9/10 | 3011 days | 4% |
| Daniel | 1/10 | 3013 days | 1% |
| Frank Netherlands | 3/10 | 3013 days | 2% |
| Matt Raby | 8/10 | 3015 days | 4% |
| robyn Goodin | 8/10 | 3044 days | 3% |
| Eduardo Notivol | 9/10 | 3044 days | 3% |
| Mark Lynch | 1/10 | 3074 days | 1% |
| Jamie Belisle | 8/10 | 3227 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3227 days | 3% |
| Steve Shields | 9/10 | 3227 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3245 days | 3% |
| Jill Stebbing | 9/10 | 3248 days | 3% |
| Alexandra Zwiers | 10/10 | 3254 days | 3% |
| Ron Mollica | 10/10 | 3258 days | 3% |
| Sarah Wainwright | 9/10 | 3258 days | 3% |
| Jim McClarence | 5/10 | 3258 days | 2% |
| Stephan Friedrich | 8/10 | 3275 days | 3% |
| liam thomas | 4/10 | 3287 days | 2% |
| andrea evans | 3/10 | 3287 days | 2% |
| Klaas Huis | 8/10 | 3294 days | 3% |
| Dariusz Kasperski | 9/10 | 3318 days | 3% |
| Maria Schaer | 7/10 | 3337 days | 3% |
| Andrew Patterson | 10/10 | 3349 days | 3% |
| danielle shanahan | 10/10 | 3349 days | 3% |
| CHRIS MORGAN | 7/10 | 3379 days | 2% |
| Darren Ingram | 9/10 | 3379 days | 3% |
| Rebecca Wharton | 7/10 | 3639 days | 2% |
| Alex | 8/10 | 3642 days | 2% |
| Tracy | 1/10 | 3652 days | 1% |
| Roberta Hutchins | 1/10 | 3683 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3699 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3714 days | 1% |
| Melon Lord | 5/10 | 3714 days | 1% |
| Bartlomiej Berger | 7/10 | 3719 days | 2% |
| Jess | 5/10 | 3805 days | 1% |
| Jonny Ronnblom | 4/10 | 3957 days | 1% |
| Dhyan | 3/10 | 3989 days | 1% |
| Janina Zwerver | 7/10 | 3991 days | 1% |
| Herman Schulz | 7/10 | 3991 days | 1% |
| Benjamin | 3/10 | 4016 days | 0% |
| Roland Beer | 3/10 | 4036 days | 0% |
| Alexia Greasbaum | 6/10 | 4036 days | 1% |
| Jenna Vince | 1/10 | 4140 days | 0% |
| Steve Warren | 9/10 | 4170 days | 0% |
| Roy and Julie Burgess | 8/10 | 4284 days | 0% |
| heidihigginbottom | 1/10 | 4323 days | 0% |
| J Curt Kovacs | 10/10 | 4354 days | 0% |
| Michal Maly | 7/10 | 4380 days | 1% |
| Peter Jolliffe | 5/10 | 4382 days | 1% |
| Sandra and Thomas | 8/10 | 4432 days | 1% |
| Reijenga | 4/10 | 4435 days | 1% |
| Jonathan Vondette | 9/10 | 4435 days | 1% |
| Joan and Colin Price | 3/10 | 4445 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4447 days | 1% |
| Alexander Klein | 7/10 | 4448 days | 1% |
| Camille | 7/10 | 4449 days | 1% |
| Urs Zuercher | 8/10 | 4449 days | 1% |
| Faassen | 7/10 | 4452 days | 1% |
| Judy | 8/10 | 4453 days | 1% |
| James Darren Tennant | 9/10 | 4456 days | 1% |
| Stefan Roth | 5/10 | 4460 days | 1% |
| Clausen | 8/10 | 4712 days | 1% |
| Fleming Lauridsen | 8/10 | 4728 days | 1% |
| Volker | 7/10 | 4728 days | 1% |
| Patricia Fearon | 7/10 | 4731 days | 1% |
| Stefes Wencke | 5/10 | 4732 days | 1% |
| Sue Robertson | 7/10 | 4732 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4734 days | 1% |
| Ralf Glaser | 8/10 | 4736 days | 1% |
| Ursi Meier | 8/10 | 4742 days | 1% |
| Marco Scheiber | 8/10 | 4742 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4743 days | 1% |
| Roger ter Horst | 8/10 | 4743 days | 1% |
| Gunther & Lucia | 7/10 | 4745 days | 1% |
| Ellen Jacobs | 5/10 | 4746 days | 1% |
| Patricia Motzheim | 8/10 | 4747 days | 1% |
| dierikx | 8/10 | 4748 days | 1% |
| jarvis88 | 10/10 | 4748 days | 1% |
| Chris & Susanna | 7/10 | 4811 days | 1% |
| Robert Carswell | 8/10 | 4816 days | 1% |
| Laura McCusker | 7/10 | 4826 days | 1% |
| Alberto Redner | 8/10 | 4826 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4830 days | 1% |
| Joemcquillan | 1/10 | 4871 days | 0% |
| Sharlene | 10/10 | 4871 days | 1% |
| Anita_H | 7/10 | 4871 days | 1% |
| Therea | 9/10 | 5053 days | 1% |
| mrsmaker | 1/10 | 5054 days | 0% |
| Laura Thrower | 7/10 | 5059 days | 1% |
| John & Lorraine | 5/10 | 5064 days | 1% |
| Coral Last | 8/10 | 5071 days | 1% |
| Marquardt and Bernd | 8/10 | 5071 days | 1% |
| Dennis McKrearty | 5/10 | 5071 days | 1% |
| Sue Top | 8/10 | 5072 days | 1% |
| Mikel Bruijnaers | 8/10 | 5073 days | 1% |
| Matthias Joos | 8/10 | 5074 days | 1% |
| albertisa | 2/10 | 5085 days | 1% |
| Nicolas | 8/10 | 5086 days | 1% |
| Berger | 7/10 | 5089 days | 1% |
| Peter & Margo Boullin | 6/10 | 5093 days | 1% |
| Dieter Uhlmann | 3/10 | 5096 days | 1% |
| Walter Peters | 1/10 | 5097 days | 0% |
| Schunanu | 5/10 | 5099 days | 1% |
| Andy | 7/10 | 5100 days | 1% |
| Rob | 7/10 | 5100 days | 1% |
| Harriet Banes | 7/10 | 5104 days | 1% |
| Gillian de Vries | 6/10 | 5106 days | 1% |
| Robert Haidt | 7/10 | 5106 days | 1% |
| John Allen | 9/10 | 5108 days | 1% |
| Friedli Manuela | 8/10 | 5108 days | 1% |
| Kiefer Osterrieder | 4/10 | 5108 days | 1% |
| Georgina Davey | 5/10 | 5110 days | 1% |
| chrisnicho | 9/10 | 5113 days | 1% |
| keithakehurst | 1/10 | 5113 days | 0% |
| Liliana | 1/10 | 5144 days | 0% |
| Jill | 8/10 | 5205 days | 1% |
| nzseeman | 8/10 | 5205 days | 1% |
| juliag | 10/10 | 5236 days | 1% |
| davinia81 | 10/10 | 5236 days | 1% |
| Monica Askew | 8/10 | 5367 days | 1% |
| Wal & Lynne | 4/10 | 5379 days | 1% |
| Mr_Mal | 4/10 | 5419 days | 1% |
| marisraneth | 8/10 | 5419 days | 1% |
| Peter and Hilda | 8/10 | 5419 days | 1% |
| Risch & Seybold | 6/10 | 5432 days | 1% |
| Schumacher | 8/10 | 5437 days | 1% |
| Stephen & Emma | 5/10 | 5437 days | 1% |
| Benedict Fluthman | 6/10 | 5440 days | 1% |
| Jonathan Martin | 6/10 | 5453 days | 1% |
| Susanne Strassmann | 7/10 | 5456 days | 1% |
| David | 7/10 | 5457 days | 1% |
| Dale King | 8/10 | 5459 days | 1% |
| Jobbs | 9/10 | 5459 days | 1% |
| Jann Clar | 8/10 | 5459 days | 1% |
| Luisa | 7/10 | 5460 days | 1% |
| Helen B | 9/10 | 5460 days | 1% |
| Zane Vest | 9/10 | 5471 days | 1% |
| kararina Kosten | 10/10 | 5472 days | 1% |
| Harmann Volker | 6/10 | 5472 days | 1% |
| Hans Weiss | 7/10 | 5476 days | 1% |
| Nick | 8/10 | 5477 days | 1% |
| Ines Diana | 6/10 | 5477 days | 1% |
| olafrick | 9/10 | 5478 days | 1% |
| Iwan Jones | 2/10 | 5478 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5487 days | 1% |
| Catherine Clavel | 8/10 | 5487 days | 1% |
| John Borneman | 9/10 | 5495 days | 1% |
| Florian Knoepfel | 8/10 | 5498 days | 1% |
| sophiep | 8/10 | 5524 days | 1% |
| Mike | 7/10 | 5524 days | 1% |
| carsteng | 8/10 | 5534 days | 1% |
| alasiac | 10/10 | 5540 days | 1% |
| Gary Brown | 7/10 | 5542 days | 1% |
| Aart Van Nooy | 5/10 | 5547 days | 1% |
| Mark Jenkins | 8/10 | 5548 days | 1% |
| Dan Mair | 7/10 | 5551 days | 1% |
| Alan Riley | 8/10 | 5552 days | 1% |
| Ann Riley | 8/10 | 5552 days | 1% |
| Graham Butt | 8/10 | 5563 days | 1% |
| Tillener | 8/10 | 5566 days | 1% |
| suemarieUK | 2/10 | 5570 days | 1% |
| BVanW | 6/10 | 5776 days | 1% |
| TomM | 10/10 | 5776 days | 1% |
| jenniferk | 10/10 | 5784 days | 1% |
| Katy1 | 8/10 | 5786 days | 1% |
| OdiliaF | 6/10 | 5803 days | 1% |
| amyd | 10/10 | 5815 days | 1% |
| JuliaG1 | 2/10 | 5817 days | 1% |
| Ed | 8/10 | 5821 days | 1% |
| marcusr | 9/10 | 5825 days | 1% |
| John | 5/10 | 5825 days | 1% |
| Visken | 7/10 | 5827 days | 1% |
| Marc | 8/10 | 5848 days | 1% |
| David | 9/10 | 5848 days | 1% |
| Kelly | 7/10 | 5850 days | 1% |
| Rob | 6/10 | 5860 days | 1% |
| David | 6/10 | 5897 days | 1% |
| Maggie | 8/10 | 5902 days | 1% |
| Brent | 10/10 | 5974 days | 1% |
| Jennifer | 7/10 | 6020 days | 1% |
| Alex and Thomas | 7/10 | 6161 days | 1% |
| Linda and Peter | 8/10 | 6163 days | 1% |
| Kathy Hawey | 6/10 | 6183 days | 1% |
| Helle and Ivan | 5/10 | 6188 days | 1% |
| Giles | 6/10 | 6255 days | 1% |
| Roman | 6/10 | 6255 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
19.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.