Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
57.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 51 days | 58% |
| Julie Thieke | 1/10 | 448 days | 51% |
| Brinic | 6/10 | 570 days | 100% |
| Steven | 1/10 | 632 days | 45% |
| Zerbinati | 4/10 | 874 days | 53% |
| Peter Potaka | 4/10 | 1331 days | 18% |
| Sharalyn Du Plessis | 9/10 | 1574 days | 12% |
| Gina DAVIS | 8/10 | 1849 days | 7% |
| Sheryl Cassity | 4/10 | 1849 days | 5% |
| Laura | 1/10 | 1849 days | 3% |
| Anthea Collazo | 5/10 | 1878 days | 5% |
| Alan Barton | 6/10 | 1878 days | 6% |
| Stephan | 1/10 | 1878 days | 3% |
| israel martinez fernandez | 8/10 | 1909 days | 7% |
| chin wan teng chin | 2/10 | 1940 days | 3% |
| Kelvin Smith | 8/10 | 2001 days | 6% |
| Jun Lim | 9/10 | 2001 days | 7% |
| James Farrawell | 10/10 | 2031 days | 7% |
| Mohamad Faeez Razali | 9/10 | 2062 days | 6% |
| B.L | 4/10 | 2154 days | 4% |
| kim thomas | 3/10 | 2184 days | 3% |
| russell lancaster | 8/10 | 2184 days | 6% |
| James Knipe | 1/10 | 2215 days | 2% |
| Ruth Lester | 4/10 | 2243 days | 4% |
| robert morse | 8/10 | 2243 days | 6% |
| Tac | 4/10 | 2243 days | 4% |
| Lee Summers | 4/10 | 2243 days | 4% |
| Mikel Artola | 8/10 | 2274 days | 6% |
| Ronny Etzion | 8/10 | 2274 days | 6% |
| Scrumpy | 1/10 | 2274 days | 2% |
| Anders Knutsson | 1/10 | 2274 days | 2% |
| Gerrida Coetsee | 9/10 | 2305 days | 6% |
| Clare Moody | 8/10 | 2305 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2305 days | 2% |
| Rene Reich | 8/10 | 2335 days | 6% |
| Luis Ruiz | 1/10 | 2335 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2335 days | 6% |
| Frans Buissink | 8/10 | 2366 days | 5% |
| Kristoffer Israel | 10/10 | 2366 days | 6% |
| Susan Turnbull | 9/10 | 2366 days | 6% |
| Kristin | 3/10 | 2366 days | 3% |
| Peter Kennedy | 7/10 | 2396 days | 5% |
| Guru Prasad | 4/10 | 2396 days | 4% |
| Esther Sun | 9/10 | 2519 days | 5% |
| Elise Clark | 10/10 | 2519 days | 5% |
| Leigh Harris | 8/10 | 2549 days | 5% |
| Rich and Becky | 1/10 | 2549 days | 2% |
| Siti Sarah Salleh | 9/10 | 2580 days | 5% |
| Anonymous | 1/10 | 2580 days | 2% |
| Chris Persen | 3/10 | 2608 days | 3% |
| Graham Hook | 9/10 | 2639 days | 5% |
| Aisyah paramacitra | 9/10 | 2670 days | 5% |
| Daniel Jervis | 10/10 | 2670 days | 5% |
| Jelena Manojlovic | 1/10 | 2670 days | 2% |
| Marc Herrmann | 9/10 | 2700 days | 5% |
| Challin Meink | 2/10 | 2700 days | 2% |
| Eva Pospisilova | 10/10 | 2731 days | 5% |
| Guy Florack | 1/10 | 2731 days | 2% |
| Ben Stiller | 8/10 | 2761 days | 4% |
| Aizat Kassim | 8/10 | 2761 days | 4% |
| Adeline Ang | 7/10 | 2884 days | 4% |
| Alex Benham | 9/10 | 2914 days | 4% |
| Sandy Kent | 3/10 | 2914 days | 2% |
| Harald Ludtke | 8/10 | 2937 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2945 days | 4% |
| Bill Butler | 8/10 | 2945 days | 4% |
| Klaus | 7/10 | 2947 days | 4% |
| Solvejg Bjerg | 5/10 | 2955 days | 3% |
| Joel and Flora Holzer | 7/10 | 2959 days | 4% |
| Gregory Wieman | 9/10 | 2973 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3004 days | 2% |
| Lynne Hamilton | 8/10 | 3004 days | 4% |
| Marian Taylor | 6/10 | 3004 days | 3% |
| Luuk Kienhorst | 7/10 | 3024 days | 4% |
| Ane Pujol | 7/10 | 3025 days | 4% |
| Declan McNeaney | 8/10 | 3035 days | 4% |
| Louise Nicholls | 6/10 | 3047 days | 3% |
| Nanda Dyke | 7/10 | 3049 days | 3% |
| Sarah | 8/10 | 3060 days | 4% |
| Rogier Post | 9/10 | 3063 days | 4% |
| Daniel | 1/10 | 3065 days | 1% |
| Frank Netherlands | 3/10 | 3065 days | 2% |
| Matt Raby | 8/10 | 3067 days | 4% |
| robyn Goodin | 8/10 | 3096 days | 4% |
| Eduardo Notivol | 9/10 | 3096 days | 4% |
| Mark Lynch | 1/10 | 3126 days | 1% |
| Jamie Belisle | 8/10 | 3279 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3279 days | 3% |
| Steve Shields | 9/10 | 3279 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3297 days | 3% |
| Jill Stebbing | 9/10 | 3300 days | 3% |
| Alexandra Zwiers | 10/10 | 3306 days | 3% |
| Ron Mollica | 10/10 | 3310 days | 3% |
| Sarah Wainwright | 9/10 | 3310 days | 3% |
| Jim McClarence | 5/10 | 3310 days | 2% |
| Stephan Friedrich | 8/10 | 3327 days | 3% |
| liam thomas | 4/10 | 3339 days | 2% |
| andrea evans | 3/10 | 3339 days | 2% |
| Klaas Huis | 8/10 | 3346 days | 3% |
| Dariusz Kasperski | 9/10 | 3370 days | 3% |
| Maria Schaer | 7/10 | 3389 days | 3% |
| Andrew Patterson | 10/10 | 3401 days | 3% |
| danielle shanahan | 10/10 | 3401 days | 3% |
| CHRIS MORGAN | 7/10 | 3431 days | 2% |
| Darren Ingram | 9/10 | 3431 days | 3% |
| Rebecca Wharton | 7/10 | 3691 days | 2% |
| Alex | 8/10 | 3694 days | 2% |
| Tracy | 1/10 | 3704 days | 1% |
| Roberta Hutchins | 1/10 | 3735 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3751 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3766 days | 1% |
| Melon Lord | 5/10 | 3766 days | 1% |
| Bartlomiej Berger | 7/10 | 3771 days | 2% |
| Jess | 5/10 | 3857 days | 1% |
| Jonny Ronnblom | 4/10 | 4009 days | 1% |
| Dhyan | 3/10 | 4041 days | 1% |
| Janina Zwerver | 7/10 | 4043 days | 1% |
| Herman Schulz | 7/10 | 4043 days | 1% |
| Benjamin | 3/10 | 4068 days | 0% |
| Roland Beer | 3/10 | 4088 days | 0% |
| Alexia Greasbaum | 6/10 | 4088 days | 1% |
| Jenna Vince | 1/10 | 4192 days | 0% |
| Steve Warren | 9/10 | 4222 days | 0% |
| Roy and Julie Burgess | 8/10 | 4336 days | 0% |
| heidihigginbottom | 1/10 | 4375 days | 0% |
| J Curt Kovacs | 10/10 | 4406 days | 1% |
| Michal Maly | 7/10 | 4432 days | 1% |
| Peter Jolliffe | 5/10 | 4434 days | 1% |
| Sandra and Thomas | 8/10 | 4484 days | 1% |
| Reijenga | 4/10 | 4487 days | 1% |
| Jonathan Vondette | 9/10 | 4487 days | 1% |
| Joan and Colin Price | 3/10 | 4497 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4499 days | 1% |
| Alexander Klein | 7/10 | 4500 days | 1% |
| Camille | 7/10 | 4501 days | 1% |
| Urs Zuercher | 8/10 | 4501 days | 1% |
| Faassen | 7/10 | 4504 days | 1% |
| Judy | 8/10 | 4505 days | 1% |
| James Darren Tennant | 9/10 | 4508 days | 1% |
| Stefan Roth | 5/10 | 4512 days | 1% |
| Clausen | 8/10 | 4764 days | 1% |
| Fleming Lauridsen | 8/10 | 4780 days | 1% |
| Volker | 7/10 | 4780 days | 1% |
| Patricia Fearon | 7/10 | 4783 days | 1% |
| Stefes Wencke | 5/10 | 4784 days | 1% |
| Sue Robertson | 7/10 | 4784 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4786 days | 1% |
| Ralf Glaser | 8/10 | 4788 days | 1% |
| Ursi Meier | 8/10 | 4794 days | 1% |
| Marco Scheiber | 8/10 | 4794 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4795 days | 1% |
| Roger ter Horst | 8/10 | 4795 days | 1% |
| Gunther & Lucia | 7/10 | 4797 days | 1% |
| Ellen Jacobs | 5/10 | 4798 days | 1% |
| Patricia Motzheim | 8/10 | 4799 days | 1% |
| dierikx | 8/10 | 4800 days | 1% |
| jarvis88 | 10/10 | 4800 days | 1% |
| Chris & Susanna | 7/10 | 4863 days | 1% |
| Robert Carswell | 8/10 | 4868 days | 1% |
| Laura McCusker | 7/10 | 4878 days | 1% |
| Alberto Redner | 8/10 | 4878 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4882 days | 1% |
| Joemcquillan | 1/10 | 4923 days | 1% |
| Sharlene | 10/10 | 4923 days | 1% |
| Anita_H | 7/10 | 4923 days | 1% |
| Therea | 9/10 | 5105 days | 1% |
| mrsmaker | 1/10 | 5106 days | 1% |
| Laura Thrower | 7/10 | 5111 days | 1% |
| John & Lorraine | 5/10 | 5116 days | 1% |
| Coral Last | 8/10 | 5123 days | 1% |
| Marquardt and Bernd | 8/10 | 5123 days | 1% |
| Dennis McKrearty | 5/10 | 5123 days | 1% |
| Sue Top | 8/10 | 5124 days | 1% |
| Mikel Bruijnaers | 8/10 | 5125 days | 1% |
| Matthias Joos | 8/10 | 5126 days | 1% |
| albertisa | 2/10 | 5137 days | 1% |
| Nicolas | 8/10 | 5138 days | 1% |
| Berger | 7/10 | 5141 days | 1% |
| Peter & Margo Boullin | 6/10 | 5145 days | 1% |
| Dieter Uhlmann | 3/10 | 5148 days | 1% |
| Walter Peters | 1/10 | 5149 days | 1% |
| Schunanu | 5/10 | 5151 days | 1% |
| Andy | 7/10 | 5152 days | 1% |
| Rob | 7/10 | 5152 days | 1% |
| Harriet Banes | 7/10 | 5156 days | 1% |
| Gillian de Vries | 6/10 | 5158 days | 1% |
| Robert Haidt | 7/10 | 5158 days | 1% |
| John Allen | 9/10 | 5160 days | 1% |
| Friedli Manuela | 8/10 | 5160 days | 1% |
| Kiefer Osterrieder | 4/10 | 5160 days | 1% |
| Georgina Davey | 5/10 | 5162 days | 1% |
| chrisnicho | 9/10 | 5165 days | 1% |
| keithakehurst | 1/10 | 5165 days | 1% |
| Liliana | 1/10 | 5196 days | 1% |
| Jill | 8/10 | 5257 days | 1% |
| nzseeman | 8/10 | 5257 days | 1% |
| juliag | 10/10 | 5288 days | 1% |
| davinia81 | 10/10 | 5288 days | 1% |
| Monica Askew | 8/10 | 5419 days | 1% |
| Wal & Lynne | 4/10 | 5431 days | 1% |
| Mr_Mal | 4/10 | 5471 days | 1% |
| marisraneth | 8/10 | 5471 days | 1% |
| Peter and Hilda | 8/10 | 5471 days | 1% |
| Risch & Seybold | 6/10 | 5484 days | 1% |
| Schumacher | 8/10 | 5489 days | 1% |
| Stephen & Emma | 5/10 | 5489 days | 1% |
| Benedict Fluthman | 6/10 | 5492 days | 1% |
| Jonathan Martin | 6/10 | 5505 days | 1% |
| Susanne Strassmann | 7/10 | 5508 days | 1% |
| David | 7/10 | 5509 days | 1% |
| Dale King | 8/10 | 5511 days | 1% |
| Jobbs | 9/10 | 5511 days | 1% |
| Jann Clar | 8/10 | 5511 days | 1% |
| Luisa | 7/10 | 5512 days | 1% |
| Helen B | 9/10 | 5512 days | 1% |
| Zane Vest | 9/10 | 5523 days | 1% |
| kararina Kosten | 10/10 | 5524 days | 1% |
| Harmann Volker | 6/10 | 5524 days | 1% |
| Hans Weiss | 7/10 | 5528 days | 1% |
| Nick | 8/10 | 5529 days | 1% |
| Ines Diana | 6/10 | 5529 days | 1% |
| olafrick | 9/10 | 5530 days | 1% |
| Iwan Jones | 2/10 | 5530 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5539 days | 1% |
| Catherine Clavel | 8/10 | 5539 days | 1% |
| John Borneman | 9/10 | 5547 days | 1% |
| Florian Knoepfel | 8/10 | 5550 days | 1% |
| sophiep | 8/10 | 5576 days | 1% |
| Mike | 7/10 | 5576 days | 1% |
| carsteng | 8/10 | 5586 days | 1% |
| alasiac | 10/10 | 5592 days | 1% |
| Gary Brown | 7/10 | 5594 days | 1% |
| Aart Van Nooy | 5/10 | 5599 days | 1% |
| Mark Jenkins | 8/10 | 5600 days | 1% |
| Dan Mair | 7/10 | 5603 days | 1% |
| Alan Riley | 8/10 | 5604 days | 1% |
| Ann Riley | 8/10 | 5604 days | 1% |
| Graham Butt | 8/10 | 5615 days | 1% |
| Tillener | 8/10 | 5618 days | 1% |
| suemarieUK | 2/10 | 5622 days | 1% |
| BVanW | 6/10 | 5828 days | 1% |
| TomM | 10/10 | 5828 days | 1% |
| jenniferk | 10/10 | 5836 days | 1% |
| Katy1 | 8/10 | 5838 days | 1% |
| OdiliaF | 6/10 | 5855 days | 1% |
| amyd | 10/10 | 5867 days | 1% |
| JuliaG1 | 2/10 | 5869 days | 1% |
| Ed | 8/10 | 5873 days | 1% |
| marcusr | 9/10 | 5877 days | 1% |
| John | 5/10 | 5878 days | 1% |
| Visken | 7/10 | 5880 days | 1% |
| Marc | 8/10 | 5901 days | 1% |
| David | 9/10 | 5901 days | 1% |
| Kelly | 7/10 | 5902 days | 1% |
| Rob | 6/10 | 5912 days | 1% |
| David | 6/10 | 5949 days | 1% |
| Maggie | 8/10 | 5954 days | 1% |
| Brent | 10/10 | 6026 days | 1% |
| Jennifer | 7/10 | 6072 days | 1% |
| Alex and Thomas | 7/10 | 6213 days | 1% |
| Linda and Peter | 8/10 | 6215 days | 1% |
| Kathy Hawey | 6/10 | 6235 days | 1% |
| Helle and Ivan | 5/10 | 6240 days | 1% |
| Giles | 6/10 | 6307 days | 1% |
| Roman | 6/10 | 6307 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.22% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 58 days. The Mighty Campervans experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.54% |
| 29 | -0.56% |
| 30 | -0.58% |
| 31 | -0.60% |
| 32 | -0.62% |
| 33 | -0.64% |
| 34 | -0.66% |
| … | … |
Balancing Adjustment
18.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.