Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
57.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 31 days | 57% |
| Julie Thieke | 1/10 | 428 days | 51% |
| Brinic | 6/10 | 550 days | 100% |
| Steven | 1/10 | 612 days | 45% |
| Zerbinati | 4/10 | 854 days | 54% |
| Peter Potaka | 4/10 | 1311 days | 18% |
| Sharalyn Du Plessis | 9/10 | 1554 days | 13% |
| Gina DAVIS | 8/10 | 1829 days | 7% |
| Sheryl Cassity | 4/10 | 1829 days | 5% |
| Laura | 1/10 | 1829 days | 3% |
| Anthea Collazo | 5/10 | 1858 days | 5% |
| Alan Barton | 6/10 | 1858 days | 6% |
| Stephan | 1/10 | 1858 days | 3% |
| israel martinez fernandez | 8/10 | 1889 days | 7% |
| chin wan teng chin | 2/10 | 1920 days | 3% |
| Kelvin Smith | 8/10 | 1981 days | 6% |
| Jun Lim | 9/10 | 1981 days | 6% |
| James Farrawell | 10/10 | 2011 days | 6% |
| Mohamad Faeez Razali | 9/10 | 2042 days | 6% |
| B.L | 4/10 | 2134 days | 4% |
| kim thomas | 3/10 | 2164 days | 3% |
| russell lancaster | 8/10 | 2164 days | 6% |
| James Knipe | 1/10 | 2195 days | 2% |
| Ruth Lester | 4/10 | 2223 days | 4% |
| robert morse | 8/10 | 2223 days | 6% |
| Tac | 4/10 | 2223 days | 4% |
| Lee Summers | 4/10 | 2223 days | 4% |
| Mikel Artola | 8/10 | 2254 days | 6% |
| Ronny Etzion | 8/10 | 2254 days | 6% |
| Scrumpy | 1/10 | 2254 days | 2% |
| Anders Knutsson | 1/10 | 2254 days | 2% |
| Gerrida Coetsee | 9/10 | 2285 days | 6% |
| Clare Moody | 8/10 | 2285 days | 6% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2285 days | 2% |
| Rene Reich | 8/10 | 2315 days | 6% |
| Luis Ruiz | 1/10 | 2315 days | 2% |
| Abdul Hafiz Mohamed | 8/10 | 2315 days | 6% |
| Frans Buissink | 8/10 | 2346 days | 5% |
| Kristoffer Israel | 10/10 | 2346 days | 6% |
| Susan Turnbull | 9/10 | 2346 days | 6% |
| Kristin | 3/10 | 2346 days | 3% |
| Peter Kennedy | 7/10 | 2376 days | 5% |
| Guru Prasad | 4/10 | 2376 days | 4% |
| Esther Sun | 9/10 | 2499 days | 5% |
| Elise Clark | 10/10 | 2499 days | 5% |
| Leigh Harris | 8/10 | 2529 days | 5% |
| Rich and Becky | 1/10 | 2529 days | 2% |
| Siti Sarah Salleh | 9/10 | 2560 days | 5% |
| Anonymous | 1/10 | 2560 days | 2% |
| Chris Persen | 3/10 | 2588 days | 3% |
| Graham Hook | 9/10 | 2619 days | 5% |
| Aisyah paramacitra | 9/10 | 2650 days | 5% |
| Daniel Jervis | 10/10 | 2650 days | 5% |
| Jelena Manojlovic | 1/10 | 2650 days | 2% |
| Marc Herrmann | 9/10 | 2680 days | 5% |
| Challin Meink | 2/10 | 2680 days | 2% |
| Eva Pospisilova | 10/10 | 2711 days | 5% |
| Guy Florack | 1/10 | 2711 days | 2% |
| Ben Stiller | 8/10 | 2741 days | 4% |
| Aizat Kassim | 8/10 | 2741 days | 4% |
| Adeline Ang | 7/10 | 2864 days | 4% |
| Alex Benham | 9/10 | 2894 days | 4% |
| Sandy Kent | 3/10 | 2894 days | 2% |
| Harald Ludtke | 8/10 | 2917 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 2925 days | 4% |
| Bill Butler | 8/10 | 2925 days | 4% |
| Klaus | 7/10 | 2927 days | 4% |
| Solvejg Bjerg | 5/10 | 2935 days | 3% |
| Joel and Flora Holzer | 7/10 | 2939 days | 4% |
| Gregory Wieman | 9/10 | 2953 days | 4% |
| EMILIO MARTINEZ | 3/10 | 2984 days | 2% |
| Lynne Hamilton | 8/10 | 2984 days | 4% |
| Marian Taylor | 6/10 | 2984 days | 3% |
| Luuk Kienhorst | 7/10 | 3004 days | 3% |
| Ane Pujol | 7/10 | 3005 days | 3% |
| Declan McNeaney | 8/10 | 3015 days | 4% |
| Louise Nicholls | 6/10 | 3027 days | 3% |
| Nanda Dyke | 7/10 | 3029 days | 3% |
| Sarah | 8/10 | 3040 days | 4% |
| Rogier Post | 9/10 | 3043 days | 4% |
| Daniel | 1/10 | 3045 days | 1% |
| Frank Netherlands | 3/10 | 3045 days | 2% |
| Matt Raby | 8/10 | 3047 days | 4% |
| robyn Goodin | 8/10 | 3076 days | 3% |
| Eduardo Notivol | 9/10 | 3076 days | 4% |
| Mark Lynch | 1/10 | 3106 days | 1% |
| Jamie Belisle | 8/10 | 3259 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3259 days | 3% |
| Steve Shields | 9/10 | 3259 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3277 days | 3% |
| Jill Stebbing | 9/10 | 3280 days | 3% |
| Alexandra Zwiers | 10/10 | 3286 days | 3% |
| Ron Mollica | 10/10 | 3290 days | 3% |
| Sarah Wainwright | 9/10 | 3290 days | 3% |
| Jim McClarence | 5/10 | 3290 days | 2% |
| Stephan Friedrich | 8/10 | 3307 days | 3% |
| liam thomas | 4/10 | 3319 days | 2% |
| andrea evans | 3/10 | 3319 days | 2% |
| Klaas Huis | 8/10 | 3326 days | 3% |
| Dariusz Kasperski | 9/10 | 3350 days | 3% |
| Maria Schaer | 7/10 | 3369 days | 3% |
| Andrew Patterson | 10/10 | 3381 days | 3% |
| danielle shanahan | 10/10 | 3381 days | 3% |
| CHRIS MORGAN | 7/10 | 3411 days | 2% |
| Darren Ingram | 9/10 | 3411 days | 3% |
| Rebecca Wharton | 7/10 | 3671 days | 2% |
| Alex | 8/10 | 3674 days | 2% |
| Tracy | 1/10 | 3684 days | 1% |
| Roberta Hutchins | 1/10 | 3715 days | 1% |
| Corinna Fallenbuchel | 9/10 | 3731 days | 2% |
| Sebastiaan Bouwmeester | 5/10 | 3746 days | 1% |
| Melon Lord | 5/10 | 3746 days | 1% |
| Bartlomiej Berger | 7/10 | 3751 days | 2% |
| Jess | 5/10 | 3837 days | 1% |
| Jonny Ronnblom | 4/10 | 3989 days | 1% |
| Dhyan | 3/10 | 4021 days | 1% |
| Janina Zwerver | 7/10 | 4023 days | 1% |
| Herman Schulz | 7/10 | 4023 days | 1% |
| Benjamin | 3/10 | 4048 days | 0% |
| Roland Beer | 3/10 | 4068 days | 0% |
| Alexia Greasbaum | 6/10 | 4068 days | 1% |
| Jenna Vince | 1/10 | 4172 days | 0% |
| Steve Warren | 9/10 | 4202 days | 0% |
| Roy and Julie Burgess | 8/10 | 4316 days | 0% |
| heidihigginbottom | 1/10 | 4355 days | 0% |
| J Curt Kovacs | 10/10 | 4386 days | 1% |
| Michal Maly | 7/10 | 4412 days | 1% |
| Peter Jolliffe | 5/10 | 4414 days | 1% |
| Sandra and Thomas | 8/10 | 4464 days | 1% |
| Reijenga | 4/10 | 4467 days | 1% |
| Jonathan Vondette | 9/10 | 4467 days | 1% |
| Joan and Colin Price | 3/10 | 4477 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4479 days | 1% |
| Alexander Klein | 7/10 | 4480 days | 1% |
| Camille | 7/10 | 4481 days | 1% |
| Urs Zuercher | 8/10 | 4481 days | 1% |
| Faassen | 7/10 | 4484 days | 1% |
| Judy | 8/10 | 4485 days | 1% |
| James Darren Tennant | 9/10 | 4488 days | 1% |
| Stefan Roth | 5/10 | 4492 days | 1% |
| Clausen | 8/10 | 4744 days | 1% |
| Fleming Lauridsen | 8/10 | 4760 days | 1% |
| Volker | 7/10 | 4760 days | 1% |
| Patricia Fearon | 7/10 | 4763 days | 1% |
| Stefes Wencke | 5/10 | 4764 days | 1% |
| Sue Robertson | 7/10 | 4764 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4766 days | 1% |
| Ralf Glaser | 8/10 | 4768 days | 1% |
| Ursi Meier | 8/10 | 4774 days | 1% |
| Marco Scheiber | 8/10 | 4774 days | 1% |
| Kurt & Noemi Buhler | 8/10 | 4775 days | 1% |
| Roger ter Horst | 8/10 | 4775 days | 1% |
| Gunther & Lucia | 7/10 | 4777 days | 1% |
| Ellen Jacobs | 5/10 | 4778 days | 1% |
| Patricia Motzheim | 8/10 | 4779 days | 1% |
| dierikx | 8/10 | 4780 days | 1% |
| jarvis88 | 10/10 | 4780 days | 1% |
| Chris & Susanna | 7/10 | 4843 days | 1% |
| Robert Carswell | 8/10 | 4848 days | 1% |
| Laura McCusker | 7/10 | 4858 days | 1% |
| Alberto Redner | 8/10 | 4858 days | 1% |
| Scott & Madeleine Bancroft | 9/10 | 4862 days | 1% |
| Joemcquillan | 1/10 | 4903 days | 1% |
| Sharlene | 10/10 | 4903 days | 1% |
| Anita_H | 7/10 | 4903 days | 1% |
| Therea | 9/10 | 5085 days | 1% |
| mrsmaker | 1/10 | 5086 days | 1% |
| Laura Thrower | 7/10 | 5091 days | 1% |
| John & Lorraine | 5/10 | 5096 days | 1% |
| Coral Last | 8/10 | 5103 days | 1% |
| Marquardt and Bernd | 8/10 | 5103 days | 1% |
| Dennis McKrearty | 5/10 | 5103 days | 1% |
| Sue Top | 8/10 | 5104 days | 1% |
| Mikel Bruijnaers | 8/10 | 5105 days | 1% |
| Matthias Joos | 8/10 | 5106 days | 1% |
| albertisa | 2/10 | 5117 days | 1% |
| Nicolas | 8/10 | 5118 days | 1% |
| Berger | 7/10 | 5121 days | 1% |
| Peter & Margo Boullin | 6/10 | 5125 days | 1% |
| Dieter Uhlmann | 3/10 | 5128 days | 1% |
| Walter Peters | 1/10 | 5129 days | 1% |
| Schunanu | 5/10 | 5131 days | 1% |
| Andy | 7/10 | 5132 days | 1% |
| Rob | 7/10 | 5132 days | 1% |
| Harriet Banes | 7/10 | 5136 days | 1% |
| Gillian de Vries | 6/10 | 5138 days | 1% |
| Robert Haidt | 7/10 | 5138 days | 1% |
| John Allen | 9/10 | 5140 days | 1% |
| Friedli Manuela | 8/10 | 5140 days | 1% |
| Kiefer Osterrieder | 4/10 | 5140 days | 1% |
| Georgina Davey | 5/10 | 5142 days | 1% |
| chrisnicho | 9/10 | 5145 days | 1% |
| keithakehurst | 1/10 | 5145 days | 1% |
| Liliana | 1/10 | 5176 days | 1% |
| Jill | 8/10 | 5237 days | 1% |
| nzseeman | 8/10 | 5237 days | 1% |
| juliag | 10/10 | 5268 days | 1% |
| davinia81 | 10/10 | 5268 days | 1% |
| Monica Askew | 8/10 | 5399 days | 1% |
| Wal & Lynne | 4/10 | 5411 days | 1% |
| Mr_Mal | 4/10 | 5451 days | 1% |
| marisraneth | 8/10 | 5451 days | 1% |
| Peter and Hilda | 8/10 | 5451 days | 1% |
| Risch & Seybold | 6/10 | 5464 days | 1% |
| Schumacher | 8/10 | 5469 days | 1% |
| Stephen & Emma | 5/10 | 5469 days | 1% |
| Benedict Fluthman | 6/10 | 5472 days | 1% |
| Jonathan Martin | 6/10 | 5485 days | 1% |
| Susanne Strassmann | 7/10 | 5488 days | 1% |
| David | 7/10 | 5489 days | 1% |
| Dale King | 8/10 | 5491 days | 1% |
| Jobbs | 9/10 | 5491 days | 1% |
| Jann Clar | 8/10 | 5491 days | 1% |
| Luisa | 7/10 | 5492 days | 1% |
| Helen B | 9/10 | 5492 days | 1% |
| Zane Vest | 9/10 | 5503 days | 1% |
| kararina Kosten | 10/10 | 5504 days | 1% |
| Harmann Volker | 6/10 | 5504 days | 1% |
| Hans Weiss | 7/10 | 5508 days | 1% |
| Nick | 8/10 | 5509 days | 1% |
| Ines Diana | 6/10 | 5509 days | 1% |
| olafrick | 9/10 | 5510 days | 1% |
| Iwan Jones | 2/10 | 5510 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5519 days | 1% |
| Catherine Clavel | 8/10 | 5519 days | 1% |
| John Borneman | 9/10 | 5527 days | 1% |
| Florian Knoepfel | 8/10 | 5530 days | 1% |
| sophiep | 8/10 | 5556 days | 1% |
| Mike | 7/10 | 5556 days | 1% |
| carsteng | 8/10 | 5566 days | 1% |
| alasiac | 10/10 | 5572 days | 1% |
| Gary Brown | 7/10 | 5574 days | 1% |
| Aart Van Nooy | 5/10 | 5579 days | 1% |
| Mark Jenkins | 8/10 | 5580 days | 1% |
| Dan Mair | 7/10 | 5583 days | 1% |
| Alan Riley | 8/10 | 5584 days | 1% |
| Ann Riley | 8/10 | 5584 days | 1% |
| Graham Butt | 8/10 | 5595 days | 1% |
| Tillener | 8/10 | 5598 days | 1% |
| suemarieUK | 2/10 | 5602 days | 1% |
| BVanW | 6/10 | 5808 days | 1% |
| TomM | 10/10 | 5808 days | 1% |
| jenniferk | 10/10 | 5816 days | 1% |
| Katy1 | 8/10 | 5818 days | 1% |
| OdiliaF | 6/10 | 5835 days | 1% |
| amyd | 10/10 | 5847 days | 1% |
| JuliaG1 | 2/10 | 5849 days | 1% |
| Ed | 8/10 | 5852 days | 1% |
| marcusr | 9/10 | 5857 days | 1% |
| John | 5/10 | 5857 days | 1% |
| Visken | 7/10 | 5859 days | 1% |
| Marc | 8/10 | 5880 days | 1% |
| David | 9/10 | 5880 days | 1% |
| Kelly | 7/10 | 5882 days | 1% |
| Rob | 6/10 | 5891 days | 1% |
| David | 6/10 | 5929 days | 1% |
| Maggie | 8/10 | 5934 days | 1% |
| Brent | 10/10 | 6006 days | 1% |
| Jennifer | 7/10 | 6051 days | 1% |
| Alex and Thomas | 7/10 | 6193 days | 1% |
| Linda and Peter | 8/10 | 6195 days | 1% |
| Kathy Hawey | 6/10 | 6215 days | 1% |
| Helle and Ivan | 5/10 | 6220 days | 1% |
| Giles | 6/10 | 6287 days | 1% |
| Roman | 6/10 | 6287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.85% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Mighty Campervans experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| … | … |
Balancing Adjustment
18.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.