Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
264 Valid Reviews
The Mighty Campervans experience has a total of 270 reviews. There are 264 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 264 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 20 |
|
8% |
9/10 | 36 |
|
14% |
8/10 | 72 |
|
27% |
7/10 | 43 |
|
16% |
6/10 | 19 |
|
7% |
5/10 | 18 |
|
7% |
4/10 | 14 |
|
5% |
3/10 | 12 |
|
5% |
2/10 | 6 |
|
2% |
1/10 | 24 |
|
9% |
65.64% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.64% and is based on 264 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 264 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 6 |
|
4% |
9/10 | 14 |
|
10% |
8/10 | 49 |
|
34% |
7/10 | 37 |
|
26% |
6/10 | 16 |
|
11% |
5/10 | 12 |
|
8% |
4/10 | 4 |
|
3% |
3/10 | 4 |
|
3% |
2/10 | 1 |
|
1% |
1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
59.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Julie Thieke | 1/10 | 325 days | 50% |
Brinic | 6/10 | 447 days | 100% |
Steven | 1/10 | 509 days | 45% |
Zerbinati | 4/10 | 751 days | 58% |
Peter Potaka | 4/10 | 1208 days | 23% |
Sharalyn Du Plessis | 9/10 | 1451 days | 17% |
Gina DAVIS | 8/10 | 1726 days | 7% |
Sheryl Cassity | 4/10 | 1726 days | 5% |
Laura | 1/10 | 1726 days | 3% |
Anthea Collazo | 5/10 | 1755 days | 5% |
Alan Barton | 6/10 | 1755 days | 6% |
Stephan | 1/10 | 1755 days | 3% |
israel martinez fernandez | 8/10 | 1786 days | 7% |
chin wan teng chin | 2/10 | 1817 days | 3% |
Kelvin Smith | 8/10 | 1878 days | 6% |
Jun Lim | 9/10 | 1878 days | 6% |
James Farrawell | 10/10 | 1908 days | 6% |
Mohamad Faeez Razali | 9/10 | 1939 days | 6% |
B.L | 4/10 | 2031 days | 4% |
kim thomas | 3/10 | 2061 days | 3% |
russell lancaster | 8/10 | 2061 days | 6% |
James Knipe | 1/10 | 2092 days | 2% |
Ruth Lester | 4/10 | 2120 days | 4% |
robert morse | 8/10 | 2120 days | 6% |
Tac | 4/10 | 2120 days | 4% |
Lee Summers | 4/10 | 2120 days | 4% |
Mikel Artola | 8/10 | 2151 days | 6% |
Ronny Etzion | 8/10 | 2151 days | 6% |
Scrumpy | 1/10 | 2151 days | 2% |
Anders Knutsson | 1/10 | 2151 days | 2% |
Gerrida Coetsee | 9/10 | 2182 days | 6% |
Clare Moody | 8/10 | 2182 days | 6% |
ANANDKUMAR KUPPUSWAMY | 1/10 | 2182 days | 2% |
Rene Reich | 8/10 | 2212 days | 5% |
Luis Ruiz | 1/10 | 2212 days | 2% |
Abdul Hafiz Mohamed | 8/10 | 2212 days | 5% |
Frans Buissink | 8/10 | 2243 days | 5% |
Kristoffer Israel | 10/10 | 2243 days | 5% |
Susan Turnbull | 9/10 | 2243 days | 5% |
Kristin | 3/10 | 2243 days | 3% |
Peter Kennedy | 7/10 | 2273 days | 5% |
Guru Prasad | 4/10 | 2273 days | 4% |
Esther Sun | 9/10 | 2396 days | 5% |
Elise Clark | 10/10 | 2396 days | 5% |
Leigh Harris | 8/10 | 2426 days | 5% |
Rich and Becky | 1/10 | 2426 days | 2% |
Siti Sarah Salleh | 9/10 | 2457 days | 5% |
Anonymous | 1/10 | 2457 days | 2% |
Chris Persen | 3/10 | 2485 days | 3% |
Graham Hook | 9/10 | 2516 days | 5% |
Aisyah paramacitra | 9/10 | 2547 days | 5% |
Daniel Jervis | 10/10 | 2547 days | 5% |
Jelena Manojlovic | 1/10 | 2547 days | 2% |
Marc Herrmann | 9/10 | 2577 days | 5% |
Challin Meink | 2/10 | 2577 days | 2% |
Eva Pospisilova | 10/10 | 2608 days | 5% |
Guy Florack | 1/10 | 2608 days | 2% |
Ben Stiller | 8/10 | 2638 days | 4% |
Aizat Kassim | 8/10 | 2638 days | 4% |
Adeline Ang | 7/10 | 2761 days | 4% |
Alex Benham | 9/10 | 2791 days | 4% |
Sandy Kent | 3/10 | 2791 days | 2% |
Harald Ludtke | 8/10 | 2814 days | 4% |
Debbie Elliott-Kelm | 9/10 | 2822 days | 4% |
Bill Butler | 8/10 | 2822 days | 4% |
Klaus | 7/10 | 2824 days | 4% |
Solvejg Bjerg | 5/10 | 2832 days | 3% |
Joel and Flora Holzer | 7/10 | 2836 days | 4% |
Gregory Wieman | 9/10 | 2850 days | 4% |
EMILIO MARTINEZ | 3/10 | 2881 days | 2% |
Lynne Hamilton | 8/10 | 2881 days | 4% |
Marian Taylor | 6/10 | 2881 days | 3% |
Luuk Kienhorst | 7/10 | 2901 days | 4% |
Ane Pujol | 7/10 | 2902 days | 4% |
Declan McNeaney | 8/10 | 2912 days | 4% |
Louise Nicholls | 6/10 | 2924 days | 3% |
Nanda Dyke | 7/10 | 2926 days | 3% |
Sarah | 8/10 | 2937 days | 4% |
Rogier Post | 9/10 | 2940 days | 4% |
Daniel | 1/10 | 2942 days | 1% |
Frank Netherlands | 3/10 | 2942 days | 2% |
Matt Raby | 8/10 | 2944 days | 4% |
robyn Goodin | 8/10 | 2973 days | 4% |
Eduardo Notivol | 9/10 | 2973 days | 4% |
Mark Lynch | 1/10 | 3003 days | 1% |
Jamie Belisle | 8/10 | 3156 days | 3% |
Julie Coutton-Siadou | 7/10 | 3156 days | 3% |
Steve Shields | 9/10 | 3156 days | 3% |
Jaime Alarma Olmos | 7/10 | 3174 days | 3% |
Jill Stebbing | 9/10 | 3177 days | 3% |
Alexandra Zwiers | 10/10 | 3183 days | 3% |
Ron Mollica | 10/10 | 3187 days | 3% |
Sarah Wainwright | 9/10 | 3187 days | 3% |
Jim McClarence | 5/10 | 3187 days | 2% |
Stephan Friedrich | 8/10 | 3204 days | 3% |
liam thomas | 4/10 | 3216 days | 2% |
andrea evans | 3/10 | 3216 days | 2% |
Klaas Huis | 8/10 | 3223 days | 3% |
Dariusz Kasperski | 9/10 | 3247 days | 3% |
Maria Schaer | 7/10 | 3266 days | 3% |
Andrew Patterson | 10/10 | 3278 days | 3% |
danielle shanahan | 10/10 | 3278 days | 3% |
CHRIS MORGAN | 7/10 | 3308 days | 3% |
Darren Ingram | 9/10 | 3308 days | 3% |
Rebecca Wharton | 7/10 | 3568 days | 2% |
Alex | 8/10 | 3571 days | 2% |
Tracy | 1/10 | 3581 days | 1% |
Roberta Hutchins | 1/10 | 3612 days | 1% |
Corinna Fallenbuchel | 9/10 | 3628 days | 2% |
Sebastiaan Bouwmeester | 5/10 | 3643 days | 1% |
Melon Lord | 5/10 | 3643 days | 1% |
Bartlomiej Berger | 7/10 | 3648 days | 2% |
Jess | 5/10 | 3734 days | 1% |
Jonny Ronnblom | 4/10 | 3886 days | 1% |
Dhyan | 3/10 | 3918 days | 1% |
Janina Zwerver | 7/10 | 3920 days | 1% |
Herman Schulz | 7/10 | 3920 days | 1% |
Benjamin | 3/10 | 3945 days | 1% |
Roland Beer | 3/10 | 3965 days | 1% |
Alexia Greasbaum | 6/10 | 3965 days | 1% |
Jenna Vince | 1/10 | 4069 days | 0% |
Steve Warren | 9/10 | 4099 days | 1% |
Roy and Julie Burgess | 8/10 | 4213 days | 0% |
heidihigginbottom | 1/10 | 4252 days | 0% |
J Curt Kovacs | 10/10 | 4283 days | 0% |
Michal Maly | 7/10 | 4309 days | 0% |
Peter Jolliffe | 5/10 | 4311 days | 0% |
Sandra and Thomas | 8/10 | 4361 days | 0% |
Reijenga | 4/10 | 4364 days | 0% |
Jonathan Vondette | 9/10 | 4364 days | 0% |
Joan and Colin Price | 3/10 | 4374 days | 0% |
Benedicte and Mathilde Colas | 9/10 | 4376 days | 0% |
Alexander Klein | 7/10 | 4377 days | 0% |
Camille | 7/10 | 4378 days | 0% |
Urs Zuercher | 8/10 | 4378 days | 0% |
Faassen | 7/10 | 4381 days | 1% |
Judy | 8/10 | 4382 days | 1% |
James Darren Tennant | 9/10 | 4385 days | 1% |
Stefan Roth | 5/10 | 4389 days | 1% |
Clausen | 8/10 | 4641 days | 1% |
Fleming Lauridsen | 8/10 | 4657 days | 1% |
Volker | 7/10 | 4657 days | 1% |
Patricia Fearon | 7/10 | 4660 days | 1% |
Stefes Wencke | 5/10 | 4661 days | 1% |
Sue Robertson | 7/10 | 4661 days | 1% |
Marjolein Hartsuiker | 8/10 | 4663 days | 1% |
Ralf Glaser | 8/10 | 4665 days | 1% |
Ursi Meier | 8/10 | 4671 days | 1% |
Marco Scheiber | 8/10 | 4671 days | 1% |
Kurt & Noemi Buhler | 8/10 | 4672 days | 1% |
Roger ter Horst | 8/10 | 4672 days | 1% |
Gunther & Lucia | 7/10 | 4674 days | 1% |
Ellen Jacobs | 5/10 | 4675 days | 1% |
Patricia Motzheim | 8/10 | 4676 days | 1% |
dierikx | 8/10 | 4677 days | 1% |
jarvis88 | 10/10 | 4677 days | 1% |
Chris & Susanna | 7/10 | 4740 days | 1% |
Robert Carswell | 8/10 | 4745 days | 1% |
Laura McCusker | 7/10 | 4755 days | 1% |
Alberto Redner | 8/10 | 4755 days | 1% |
Scott & Madeleine Bancroft | 9/10 | 4759 days | 1% |
Joemcquillan | 1/10 | 4800 days | 1% |
Sharlene | 10/10 | 4800 days | 1% |
Anita_H | 7/10 | 4800 days | 1% |
Therea | 9/10 | 4982 days | 1% |
mrsmaker | 1/10 | 4983 days | 1% |
Laura Thrower | 7/10 | 4988 days | 1% |
John & Lorraine | 5/10 | 4993 days | 1% |
Coral Last | 8/10 | 5000 days | 1% |
Marquardt and Bernd | 8/10 | 5000 days | 1% |
Dennis McKrearty | 5/10 | 5000 days | 1% |
Sue Top | 8/10 | 5001 days | 1% |
Mikel Bruijnaers | 8/10 | 5002 days | 1% |
Matthias Joos | 8/10 | 5003 days | 1% |
albertisa | 2/10 | 5014 days | 1% |
Nicolas | 8/10 | 5015 days | 1% |
Berger | 7/10 | 5018 days | 1% |
Peter & Margo Boullin | 6/10 | 5022 days | 1% |
Dieter Uhlmann | 3/10 | 5025 days | 1% |
Walter Peters | 1/10 | 5026 days | 1% |
Schunanu | 5/10 | 5028 days | 1% |
Andy | 7/10 | 5029 days | 1% |
Rob | 7/10 | 5029 days | 1% |
Harriet Banes | 7/10 | 5033 days | 1% |
Gillian de Vries | 6/10 | 5035 days | 1% |
Robert Haidt | 7/10 | 5035 days | 1% |
John Allen | 9/10 | 5037 days | 1% |
Friedli Manuela | 8/10 | 5037 days | 1% |
Kiefer Osterrieder | 4/10 | 5037 days | 1% |
Georgina Davey | 5/10 | 5039 days | 1% |
chrisnicho | 9/10 | 5042 days | 1% |
keithakehurst | 1/10 | 5042 days | 1% |
Liliana | 1/10 | 5073 days | 1% |
Jill | 8/10 | 5134 days | 1% |
nzseeman | 8/10 | 5134 days | 1% |
juliag | 10/10 | 5165 days | 1% |
davinia81 | 10/10 | 5165 days | 1% |
Monica Askew | 8/10 | 5296 days | 1% |
Wal & Lynne | 4/10 | 5308 days | 1% |
Mr_Mal | 4/10 | 5348 days | 1% |
marisraneth | 8/10 | 5348 days | 1% |
Peter and Hilda | 8/10 | 5348 days | 1% |
Risch & Seybold | 6/10 | 5361 days | 1% |
Schumacher | 8/10 | 5366 days | 1% |
Stephen & Emma | 5/10 | 5366 days | 1% |
Benedict Fluthman | 6/10 | 5369 days | 1% |
Jonathan Martin | 6/10 | 5382 days | 1% |
Susanne Strassmann | 7/10 | 5385 days | 1% |
David | 7/10 | 5386 days | 1% |
Dale King | 8/10 | 5388 days | 1% |
Jobbs | 9/10 | 5388 days | 1% |
Jann Clar | 8/10 | 5388 days | 1% |
Luisa | 7/10 | 5389 days | 1% |
Helen B | 9/10 | 5389 days | 1% |
Zane Vest | 9/10 | 5400 days | 1% |
kararina Kosten | 10/10 | 5401 days | 1% |
Harmann Volker | 6/10 | 5401 days | 1% |
Hans Weiss | 7/10 | 5405 days | 1% |
Nick | 8/10 | 5406 days | 1% |
Ines Diana | 6/10 | 5406 days | 1% |
olafrick | 9/10 | 5407 days | 1% |
Iwan Jones | 2/10 | 5407 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5416 days | 1% |
Catherine Clavel | 8/10 | 5416 days | 1% |
John Borneman | 9/10 | 5424 days | 1% |
Florian Knoepfel | 8/10 | 5427 days | 1% |
sophiep | 8/10 | 5453 days | 1% |
Mike | 7/10 | 5453 days | 1% |
carsteng | 8/10 | 5463 days | 1% |
alasiac | 10/10 | 5469 days | 1% |
Gary Brown | 7/10 | 5471 days | 1% |
Aart Van Nooy | 5/10 | 5476 days | 1% |
Mark Jenkins | 8/10 | 5477 days | 1% |
Dan Mair | 7/10 | 5480 days | 1% |
Alan Riley | 8/10 | 5481 days | 1% |
Ann Riley | 8/10 | 5481 days | 1% |
Graham Butt | 8/10 | 5492 days | 1% |
Tillener | 8/10 | 5495 days | 1% |
suemarieUK | 2/10 | 5499 days | 1% |
BVanW | 6/10 | 5705 days | 1% |
TomM | 10/10 | 5705 days | 1% |
jenniferk | 10/10 | 5713 days | 1% |
Katy1 | 8/10 | 5715 days | 1% |
OdiliaF | 6/10 | 5732 days | 1% |
amyd | 10/10 | 5744 days | 1% |
JuliaG1 | 2/10 | 5746 days | 1% |
Ed | 8/10 | 5750 days | 1% |
marcusr | 9/10 | 5755 days | 1% |
John | 5/10 | 5755 days | 1% |
Visken | 7/10 | 5757 days | 1% |
Marc | 8/10 | 5778 days | 1% |
David | 9/10 | 5778 days | 1% |
Kelly | 7/10 | 5780 days | 1% |
Rob | 6/10 | 5789 days | 1% |
David | 6/10 | 5827 days | 1% |
Maggie | 8/10 | 5832 days | 1% |
Brent | 10/10 | 5904 days | 1% |
Jennifer | 7/10 | 5949 days | 1% |
Alex and Thomas | 7/10 | 6090 days | 1% |
Linda and Peter | 8/10 | 6092 days | 1% |
Kathy Hawey | 6/10 | 6112 days | 1% |
Helle and Ivan | 5/10 | 6117 days | 1% |
Giles | 6/10 | 6184 days | 1% |
Roman | 6/10 | 6184 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.99% |
198 | -4.01% |
199 | -4.03% |
200 | -4.05% |
201 | -4.07% |
202 | -4.09% |
203 | -4.11% |
… | … |
19.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.