STAY AWAY from Apollo.

Horrible service. Motorhomes are very old, smell and in bad and yuck condition. Our vehicle broke down 10kms after we left. Road side assistance suggested to definitely not continue with the vehicle. No understanding from Apollo and they said their mechanic check and everything is fine.

The day we picked it up, 3 people from the previous day returned to claim many many faulty things. That should have triggered us. We returned the next day as well ... Apollo showed zero sign of understanding and have no idea of customer friendliness.

Reviewed almost 2 years ago

Terrible experience.

Vehicle did not have current rego displayed for which I received a fine for. Was charged $200 for cleaning after returning inspection was told it was fine. Kept $100 bond also. You end up paying ATLEAST 35% more than the advertised price, after they corner you with extras and insurances. Overall a very bad experience. In such a competitive market at the moment, hire through someone else.

Reviewed over 3 years ago and experienced in January 2021

The holiday was amazing, the camper was a great experience we had a Euro Deluxe from Apollo it was a great vehicle , I think a possible improvement would be a night heater - not on the extra equipment

list. However the team was great I had to call them about a faulty water heater but it was dealt with promptly. As for where we stayed it was all a great experience apart from the odd Sandfly . All we can say is get out and visit NZ in a van and get as much time as you can to see it’s our 2 weeks we’re not enough. I think next time we will stick to one island and not try and cover the 2 islands like we tried on this occasion. Kia Ora NZ .

Reviewed about 7 years ago

STAY AWAY from Apollo.

Horrible service. Motorhomes are very old, smell and in bad and yuck condition. Our vehicle broke down 10kms after we left. Road side assistance suggested to definitely not continue with the vehicle. No understanding from Apollo and they said their mechanic check and everything is fine.

The day we picked it up, 3 people from the previous day returned to claim many many faulty things. That should have triggered us. We returned the next day as well ... Apollo showed zero sign of understanding and have no idea of customer friendliness.

Reviewed almost 2 years ago

Terrible experience.

Vehicle did not have current rego displayed for which I received a fine for. Was charged $200 for cleaning after returning inspection was told it was fine. Kept $100 bond also. You end up paying ATLEAST 35% more than the advertised price, after they corner you with extras and insurances. Overall a very bad experience. In such a competitive market at the moment, hire through someone else.

Reviewed over 3 years ago and experienced in January 2021

Vehicle and staff were overall fine, but getting called home by my government in light of the Covid pandemic, and they wouldn't credit or refund me the lost days.

Reviewed over 4 years ago

Getting our camper took over 2 hours, however we heard some guests commenting it took them 4 hours to get their rental!

Be sure to budget that in when picking up (and choosing a pick up time doesn’t seem to matter either FYI). Our camper was on the newer end and aesthetically looked nice and clean. Apollo provided basic cooking utensils, plates, a kitchen towel, bath towels and bedding. Our camper from day one however had an issue with the fresh water tanks. After just minimal use of water (hand & dish washing) on day 2,the fresh water tank showed it was low. When we tried to refill the water though, the tank wasn’t allowing for more water (was overflowing) so we thought we were refilling it incorrectly. After a couple more days of the same thing occurring we finally called their service line. They said the floater in the tank was probably off and unfortunately it could be repaired but it would take a few days (we called around a holiday). We just tried working with the issue. Towards the end of the trip and just ignoring the water tank level warnings (and refilling daily) the water seemed to be even more faulty in that it sputtered while in use. Luckily we were at the end of our trip so just dealt with it. However if we weren’t able to refill the tank daily we’re not sure how we we would have managed (we were told the fresh water tank should theoretically last for 2 days and keep in mind we only used the water for minimal dish n hand washing, no showering). Something also to note is the instructions provided by Apollo werent helpful for the various van models they provided. We had to figure a lot of details out on our own which was quite frustrating (concerning the bed, microwave, tv, water tank, heater). Also the tv never worked for us even when near larger cities where you’d think getting a signal would be easier.Dropping off the rental was very frustrating and took over 2 hrs although we were told it was much quicker to drop off. There was no organization all.

Reviewed almost 5 years ago

Motorhome was not in the best condition.

The car itself was very good, rather new. The motorhome part had some serious disfunctions (heating did not work, sewage in sink do not work, roof was leaking at three spots). Good Thing it was not raining all the time. Cleanliness of the motorhome could also have been better. We got the impression that the Vehicle had not been properly cleaned from the previous users.

Apart from this the experience was great. Wonderful country, easy going people, relaxed (in comparision to us hectic Europeans). Campgrounds we used (mostly TOP 10 Holiday Parks) were in good condition and services in a good relation to the Costs.

Reviewed about 5 years ago

Wad the worst customer service 1 hour you drop off 2 hours to pick up.

Do not use Apollo if you value your time, they don't value you're custom

Reviewed about 5 years ago

Apollo motorhomes has probably some of the worst customer service I've ever experienced.

Please rent from another company!!! We purchased insurance with our campervan and I dunno what it really helped with. Our vehicle broke down due to the alternator not charging the battery. Roadside assistance was useless and so unhelpful we were put on hold and transferred numerous times. Finally after 2 and a half hours of it being dark on the side of the highway someone showed up. He explained the alternator won't charge the battery and this wasn't on us it's the vehicle itself they rented us. He attached a battery to our faulty one and told us to drive to the next town because it wasn't safe where we broke down. He said he would follow us in case we break down again..why not send us a tow truck ? I guess they just want to save a buck in anyway. Luckily we made it to the service station and he said we could camp there it's a self contained vehicle...again we tried to contact that "amazing" roadside assistance number and were put on hold and getting no results...No compensation to stay in a hotel or motel or offer of another rental vehicle just told to camp out in a service station that happened to be parked next to a fire station. The fire station ended up going off with their alarm 2 hours after we finally managed to sleep freaking us out. After a horrible nights rest we got a tow truck with a rental car to get back to Christchurch. So grateful we made it back in time for our flight home because no way would apollo consider refunding us for being the cause of us missing our flight back. Of course we wanted to go speak to them in person since the phone is too difficult for them to give us a direct answer and continue to transfer us around and have us on hold. However they were closed for good Friday and we had a flight to catch. Now that we are back home we have tried to reach out and no refund yet.... so far just charges from them on our credit cards.

Reviewed over 5 years ago

Picked up our Apollo Vivid at the Auckland branch.

The car was great; new clean and everything we hoped for but the staff at Apollo branch made the start of our journey not so pleasant. Communication is key in this sort of business and that is something that this company needs to improve big time. Overall every staff at the branch that we were in contact with made no good impression - very unprofessional in their manner and didn't seem to take their job very seriously.

Reviewed over 5 years ago

Touring the South Island over New Year.

Television didn’t work. Offices generally closef and despite numerous calls still not resolved after 4 days. Disappointing having psid over $4000 for the hire

Reviewed almost 6 years ago

Voor onze reis door Nieuw Zeeland hebben wij een cheap Hi top camper gehuurd via Totally Campers, waar we via hen bij Apollo terecht kwamen.

Bij het ophalen van de camper in Auckland vonden we de medewerker uiterst onvriendelijk en warrig, ze had duidelijk niet veel zin om ons te helpen terwijl wij heel enthousiast waren om onze reis te beginnen. Ze vergat de heater mee te geven waarvoor we wel hadden betaald, het lukte niet om fotos te maken met de iPad, dit moest ze meerdere keren over doen en ze was erg geïrriteerd.

Ze wilde ons nog allerlei extras aansmeren zoals schoonmaken en een volle tank voor 225 dollar.( achteraf bleek dat helemaal niet nodig)

We vroegen nogmaals of we volledig verzekerd waren, dit bevestigde ze.

Nadat we de camper hadden meegenomen, zagen we dat de camper helemaal niet schoon was, het stonk in de camper en de lakens des te erger.

Bij inleveren was de sfeer bij apollo in Christchurch erg vervelend, er zaten meerdere boze klanten. We werden geholpen door een dame die in het begin extreem vriendelijk was, maar waarbij na terugkomst van de camper inspectie al snel duidelijk werd dat ze op geld uit was.

Er zat een kras op het dak, wat dus blijkbaar niet binnen de verzekering valt, en ze kon geen fotos vinden uit auckland die de warrige vrouw dus niet had geüpload) ik zou daar een mail van gehad moeten hebben maar mijn e-mailadres stond verkeerd in het systeem.

Ze heeft een half uur naar rapporten en fotos gezocht, ondertussen zei ze steeds dat ze bewijs nodig had dat wij het niet hadden gedaan.

Aangezien wij na een tijdje boos werden vanwege het feit dat ze ons nu 2500 dollar wilde aftroggelen voor een kapot dak wat we niet gedaan hadden, bleef ze maar zeggen dat het wel goed zou komen.

Na een uur kwamen de fotos ineens tevoorschijn en was alles goed, kregen we de refund terug.

We vroegen om bevestiging via de mail, deze kregen we maar er werd behoorlijk arrogant op gereageerd. NIET DOEN, organisatie van niks!!!!!

Reviewed almost 6 years ago

The staff were friendly, welcoming, accommodating, treated us very warmly.

Unfortunately, I think they are shorthanded and their motorhomes are a shabby and not maintained properly. We got a second 6 berth motorhome as a replacement (because the first one they wanted to give us was not in a good condition), which was informed as a newer vehicle but has a 50 cents cracked hole on the windscreen (which they temporary repaired, which they guaranteed it will be alright but we were worried). We wanted another motorhome but have to wait another 4 hours for it but we couldn’t wait because we have planned our itinerary, and they promised us another motorhome at the site we were suppose to head off the next day. Then they got confused when we called back to confirm and to cancel it as we wouldn’t want anymore delay in our plan, and said they only promised to change us a new windscreen. But this second so called newer motorhome wasn’t any newer, the right front vehicle bumper was duct taped cos it’s broken, their kitchen hob handle was spoiled in the middle of the trip which panicked us, cause we couldn’t switch off the gas properly, eventually we did managed it and prevent from using it, their drawers screws were all coming loose in the middle of the trip, their seats and floor were little dirty when we first got it. We even got a call from a Good Samaritan (which was informed to us by an Apollo staff) to inform us that our tail lights and left brake lights wasn’t working (which we forgot to check when we collected the motorhome), but a day after we returned our motorhome to them. We did however enjoyed our trip, because thank God, one thing that worked well, was their engine, which brought us safely everywhere and back.

Reviewed almost 6 years ago

TERRIBLE experience with Apollo.

On and on and on.

1. We meet up at 4:10PM at Apollo’s Office in Auckland happy and excited to pick up our camper van for our 4 weeks roadtrip throughout New Zealand. the first thing we are told is “Girls, come over here and go through the papers because pick up closed at 4PM and we close 4:30PM and we will charge you 75 dollars for being late” - not even a hi. The employee was a young dark-haired girl with an accent and she treated us so badly: Sighed loudly, ended up “throwing” two of our credit cards on the ground because she was so dramatic in her body language, rolled her eyes, and talked to us in an extremely inappropriate way. I’ve never been treated like this.

2. The staff didn’t go through how to do the beds in the camper van and when arriving late at our first stop, we found out that it was broken. The next day we called Apollo and were told that they couldn’t do anything because it was Saturday - this mean that we had to wait 2 nights until Monday to get help. The only thing the Apollo employee offered was that we could get 75 dollars to find a place to sleep - but we’re 4 people so that doesn’t cover anything.

3. I need to emphasize the frustrating feeling of not being helped properly at any time and without working hard to get the help we needed. No one really took responsibility and we were just sent forward all the time without getting any help. Also it is extremely bad service that we have to wait 2 nights to get help which has ended up meaning that we have to skip certain stops at our roadtrip that we have been planning for half a year.

4. Lastly, it’s annoying to pay for a camper van for 2 days where you’re not able to use it.

Words can’t describe how disappointed I am in Apollo. Not only have they cost me and my friends more money than expected and shortened our planned vacation, but the worse things was the fact that we wasn’t offered the help we needed when we needed it.

STAY AWAY from Apollo!

Reviewed almost 6 years ago