Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rangitata Rafts Ltd.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rangitata Rafts Ltd
Valid Reviews
78 Valid Reviews
The Rangitata Rafts Ltd experience has a total of 78 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
71% |
| 9/10 | 14 |
|
18% |
| 8/10 | 7 |
|
9% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
94.87% Average
The raw data average (mean) for all the Rangitata Rafts Ltd valid reviews is 94.87% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
33 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 78 valid reviews, the experience has 33 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 33 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
52% |
| 9/10 | 10 |
|
30% |
| 8/10 | 5 |
|
15% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.03% Average
The raw data average (mean) for all the Rangitata Rafts Ltd face-to-face reviews is 93.03% and is based on 33 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Liam Elferins | 9/10 | 3270 days | 100% |
| Marjolen Klomphaler | 10/10 | 3293 days | 99% |
| Sabrina Kulikar | 10/10 | 3330 days | 95% |
| sanneke tangel | 8/10 | 3687 days | 53% |
| Maria Schober | 8/10 | 3988 days | 20% |
| kevin george | 10/10 | 4457 days | 34% |
| Stu Murray | 10/10 | 4702 days | 34% |
| Fabian and Teresa | 10/10 | 4723 days | 34% |
| John | 9/10 | 4785 days | 33% |
| roos wubben | 9/10 | 4808 days | 33% |
| wtyson | 1/10 | 4883 days | 0% |
| Chris Marsh | 10/10 | 5093 days | 34% |
| budge69 | 10/10 | 5096 days | 34% |
| CHOW | 10/10 | 5219 days | 34% |
| Marinathebraveone | 10/10 | 5433 days | 34% |
| louisemartensson | 10/10 | 5433 days | 34% |
| Becky Foley | 9/10 | 5447 days | 33% |
| NicoleM | 8/10 | 5461 days | 33% |
| Richie | 9/10 | 5461 days | 33% |
| chels144 | 10/10 | 5492 days | 34% |
| mandiholtz | 10/10 | 5523 days | 34% |
| Shanel | 10/10 | 5553 days | 34% |
| LouiseVicente | 10/10 | 5737 days | 34% |
| SteveMcPeace | 10/10 | 5767 days | 34% |
| Nicola | 10/10 | 5798 days | 34% |
| Frances Hay | 10/10 | 5825 days | 34% |
| David Roque | 10/10 | 5826 days | 34% |
| Claudia Wälti | 10/10 | 5826 days | 34% |
| grobster | 10/10 | 5826 days | 34% |
| shannahan | 9/10 | 5857 days | 33% |
| ChristinaO | 9/10 | 5857 days | 33% |
| marianne petersen | 10/10 | 5857 days | 34% |
| Becca | 10/10 | 5857 days | 34% |
| Harry Gates | 10/10 | 5857 days | 34% |
| Shooter | 10/10 | 5857 days | 34% |
| godin | 10/10 | 5888 days | 34% |
| Gareth Jones | 10/10 | 5888 days | 34% |
| Gina Swindells | 10/10 | 5899 days | 34% |
| Ric Lee | 10/10 | 5949 days | 34% |
| Louise Humphreys | 10/10 | 5949 days | 34% |
| racheldonn | 10/10 | 5949 days | 34% |
| Sharon Heimeier | 9/10 | 5979 days | 33% |
| AoamC | 9/10 | 6134 days | 33% |
| Nicola | 10/10 | 6135 days | 34% |
| Paul | 10/10 | 6135 days | 34% |
| Neal | 10/10 | 6135 days | 34% |
| Helen Josten | 10/10 | 6142 days | 34% |
| Birgitte Weitemeyer | 10/10 | 6147 days | 34% |
| Greg18 | 8/10 | 6163 days | 33% |
| RobC1 | 9/10 | 6167 days | 33% |
| RichardB1 | 10/10 | 6167 days | 34% |
| JoT | 10/10 | 6167 days | 34% |
| RobH | 10/10 | 6168 days | 34% |
| Steve Sayers | 10/10 | 6169 days | 34% |
| mash | 10/10 | 6178 days | 34% |
| renanf | 10/10 | 6183 days | 34% |
| Bronte Koop | 10/10 | 6188 days | 34% |
| Kasumi | 10/10 | 6191 days | 34% |
| De Kievit | 8/10 | 6200 days | 33% |
| Paul Moisy | 10/10 | 6202 days | 34% |
| Andrew | 9/10 | 6208 days | 33% |
| BenD | 7/10 | 6222 days | 30% |
| Julia Klingberg | 10/10 | 6236 days | 34% |
| Chris Hertz | 10/10 | 6250 days | 34% |
| jon c | 10/10 | 6253 days | 34% |
| Sue Stevens | 10/10 | 6278 days | 34% |
| Dal Piggott | 10/10 | 6297 days | 34% |
| Sam Prior | 10/10 | 6347 days | 34% |
| purplekat99 | 10/10 | 6497 days | 34% |
| Renske Tehurne | 9/10 | 6523 days | 33% |
| Janne | 10/10 | 6536 days | 34% |
| John | 8/10 | 6546 days | 33% |
| Matt Walker | 10/10 | 6546 days | 34% |
| Sandra Gustafson | 10/10 | 6574 days | 34% |
| Brynn | 9/10 | 6818 days | 33% |
| David | 9/10 | 6868 days | 33% |
| NeilYeoman | 10/10 | 6869 days | 34% |
| Deirdre | 8/10 | 6910 days | 33% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rangitata Rafts Ltd experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Rangitata Rafts Ltd experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rangitata Rafts Ltd experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.12% |
| 203 | -4.14% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.