Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rangitata Rafts Ltd.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rangitata Rafts Ltd

Valid Reviews

78 Valid Reviews

The Rangitata Rafts Ltd experience has a total of 78 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 78 valid reviews:

Rating Count Percentage
10/10 55
71%
9/10 14
18%
8/10 7
9%
7/10 1
1%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
1%

94.87% Average

The raw data average (mean) for all the Rangitata Rafts Ltd valid reviews is 94.87% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

33 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 78 valid reviews, the experience has 33 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 33 face-to-face reviews:

Rating Count Percentage
10/10 17
52%
9/10 10
30%
8/10 5
15%
7/10 1
3%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

93.03% Average

The raw data average (mean) for all the Rangitata Rafts Ltd face-to-face reviews is 93.03% and is based on 33 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.24%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Liam Elferins 9/10 2922 days 100%
Marjolen Klomphaler 10/10 2945 days 99%
Sabrina Kulikar 10/10 2982 days 97%
sanneke tangel 8/10 3339 days 71%
Maria Schober 8/10 3640 days 50%
kevin george 10/10 4109 days 18%
Stu Murray 10/10 4354 days 1%
Fabian and Teresa 10/10 4375 days 0%
John 9/10 4437 days 35%
roos wubben 9/10 4460 days 35%
wtyson 1/10 4535 days 14%
Chris Marsh 10/10 4745 days 35%
budge69 10/10 4748 days 35%
CHOW 10/10 4871 days 35%
Marinathebraveone 10/10 5085 days 35%
louisemartensson 10/10 5085 days 35%
Becky Foley 9/10 5099 days 35%
NicoleM 8/10 5113 days 34%
Richie 9/10 5113 days 35%
chels144 10/10 5144 days 35%
mandiholtz 10/10 5175 days 35%
Shanel 10/10 5205 days 35%
LouiseVicente 10/10 5389 days 35%
SteveMcPeace 10/10 5419 days 35%
Nicola 10/10 5450 days 35%
Frances Hay 10/10 5477 days 35%
David Roque 10/10 5478 days 35%
Claudia Wälti 10/10 5478 days 35%
grobster 10/10 5478 days 35%
shannahan 9/10 5509 days 35%
ChristinaO 9/10 5509 days 35%
marianne petersen 10/10 5509 days 35%
Becca 10/10 5509 days 35%
Harry Gates 10/10 5509 days 35%
Shooter 10/10 5509 days 35%
godin 10/10 5540 days 35%
Gareth Jones 10/10 5540 days 35%
Gina Swindells 10/10 5551 days 35%
Ric Lee 10/10 5601 days 35%
Louise Humphreys 10/10 5601 days 35%
racheldonn 10/10 5601 days 35%
Sharon Heimeier 9/10 5631 days 35%
AoamC 9/10 5786 days 35%
Nicola 10/10 5787 days 35%
Paul 10/10 5787 days 35%
Neal 10/10 5787 days 35%
Helen Josten 10/10 5794 days 35%
Birgitte Weitemeyer 10/10 5799 days 35%
Greg18 8/10 5815 days 34%
RobC1 9/10 5819 days 35%
RichardB1 10/10 5819 days 35%
JoT 10/10 5819 days 35%
RobH 10/10 5820 days 35%
Steve Sayers 10/10 5821 days 35%
mash 10/10 5830 days 35%
renanf 10/10 5835 days 35%
Bronte Koop 10/10 5840 days 35%
Kasumi 10/10 5843 days 35%
De Kievit 8/10 5852 days 34%
Paul Moisy 10/10 5854 days 35%
Andrew 9/10 5860 days 35%
BenD 7/10 5874 days 33%
Julia Klingberg 10/10 5888 days 35%
Chris Hertz 10/10 5902 days 35%
jon c 10/10 5905 days 35%
Sue Stevens 10/10 5930 days 35%
Dal Piggott 10/10 5949 days 35%
Sam Prior 10/10 5999 days 35%
purplekat99 10/10 6149 days 35%
Renske Tehurne 9/10 6175 days 35%
Janne 10/10 6187 days 35%
John 8/10 6198 days 34%
Matt Walker 10/10 6198 days 35%
Sandra Gustafson 10/10 6226 days 35%
Brynn 9/10 6470 days 35%
David 9/10 6520 days 35%
NeilYeoman 10/10 6521 days 35%
Deirdre 8/10 6562 days 34%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rangitata Rafts Ltd experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Rangitata Rafts Ltd experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rangitata Rafts Ltd experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.18%
203 -4.20%

Balancing Adjustment

0.86% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.