Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2223 days | 100% |
| Katrina | 10/10 | 2649 days | 81% |
| Jaroslav Kacmar | 10/10 | 2938 days | 67% |
| Leesa Teuber | 7/10 | 2968 days | 61% |
| Corbin Hure | 8/10 | 3006 days | 63% |
| Nadja | 8/10 | 3011 days | 63% |
| Daphne Andrey | 9/10 | 3022 days | 63% |
| Ramon Corbett | 9/10 | 3039 days | 62% |
| Brent Johnson | 8/10 | 3046 days | 61% |
| Claudia Klinge | 9/10 | 3054 days | 61% |
| Dita Vasquez | 8/10 | 3073 days | 60% |
| Carl_Larsen | 10/10 | 3228 days | 54% |
| Michelle O'Regan | 8/10 | 3264 days | 51% |
| Clotilde Jean | 8/10 | 3275 days | 51% |
| Michael Busching | 9/10 | 3278 days | 51% |
| Rodrigo | 8/10 | 3278 days | 50% |
| Jenny Young | 10/10 | 3279 days | 51% |
| Jael Disanto | 8/10 | 3279 days | 50% |
| Nico Neubauer | 10/10 | 3280 days | 51% |
| Alex | 10/10 | 3298 days | 50% |
| Angharad Lloyd | 8/10 | 3302 days | 49% |
| Ben and Pauline | 7/10 | 3302 days | 47% |
| Hjordis | 9/10 | 3310 days | 49% |
| Laurent Petit | 10/10 | 3314 days | 50% |
| Wil Goes | 8/10 | 3315 days | 49% |
| Lea Watterson | 8/10 | 3323 days | 48% |
| Lisa | 8/10 | 3329 days | 48% |
| Chris | 8/10 | 3335 days | 48% |
| Anais Touri | 7/10 | 3338 days | 45% |
| Anna Grafenstein | 8/10 | 3986 days | 18% |
| Tina Hilbich | 9/10 | 4003 days | 17% |
| Simeon W | 9/10 | 4003 days | 17% |
| Frederieke | 9/10 | 4005 days | 17% |
| Julian | 9/10 | 4005 days | 17% |
| Sagi | 5/10 | 4025 days | 12% |
| Hadar | 7/10 | 4025 days | 15% |
| Mirjam Betschart | 8/10 | 4035 days | 16% |
| Felix Brettner | 9/10 | 4040 days | 15% |
| Magdalene Zech | 8/10 | 4070 days | 14% |
| Marco Newald | 9/10 | 4070 days | 14% |
| Anne and Steve Bartlett | 10/10 | 4072 days | 14% |
| hendrik king | 7/10 | 4294 days | 3% |
| Sven Woelk | 8/10 | 4350 days | 1% |
| Annika Schmidt | 7/10 | 4360 days | 0% |
| Patrick Stoeit | 7/10 | 4360 days | 0% |
| Marie | 7/10 | 4371 days | 0% |
| Kevin Desjandino | 8/10 | 4463 days | 23% |
| Kimothy | 5/10 | 4720 days | 18% |
| Armin Boehmer | 8/10 | 4746 days | 23% |
| sidcupjon | 8/10 | 4751 days | 23% |
| Barbara | 7/10 | 4761 days | 22% |
| Sabine & Stefan | 10/10 | 4764 days | 24% |
| Aoife Lillis | 8/10 | 4768 days | 23% |
| Gerhard | 8/10 | 4778 days | 23% |
| J Bliss | 8/10 | 4842 days | 23% |
| Jo Delbrugge | 7/10 | 4846 days | 22% |
| Wendy Ashmore | 8/10 | 4858 days | 23% |
| Rjay | 9/10 | 5056 days | 23% |
| qofd | 10/10 | 5056 days | 24% |
| Jon_and_Family | 8/10 | 5086 days | 23% |
| Sean Brownell | 7/10 | 5086 days | 22% |
| Hadas and Amichay Guter | 4/10 | 5102 days | 15% |
| Tina Madsen | 8/10 | 5103 days | 23% |
| Michaela Strohmarer | 10/10 | 5109 days | 24% |
| NormanGates | 2/10 | 5176 days | 11% |
| Nuro | 9/10 | 5223 days | 23% |
| Andrew Hammond | 8/10 | 5268 days | 23% |
| Mary Van | 9/10 | 5298 days | 23% |
| rayfuge | 10/10 | 5298 days | 24% |
| nelliekaye | 7/10 | 5298 days | 22% |
| travelbunnyadventures | 7/10 | 5421 days | 22% |
| maelstrom | 8/10 | 5421 days | 23% |
| nuwee | 9/10 | 5451 days | 23% |
| Martina Pankova | 9/10 | 5457 days | 23% |
| Polil | 10/10 | 5468 days | 24% |
| Thirza & Roeland | 8/10 | 5489 days | 23% |
| Jobbs | 8/10 | 5491 days | 23% |
| Ben Miklozek | 8/10 | 5510 days | 23% |
| Marianne Lovdal | 9/10 | 5510 days | 23% |
| Dale W | 7/10 | 5519 days | 22% |
| soomoo | 10/10 | 5541 days | 24% |
| asselman | 8/10 | 5557 days | 23% |
| Mark Tolson | 10/10 | 5574 days | 24% |
| Stephanie Steiner | 9/10 | 5576 days | 23% |
| Peattie | 7/10 | 5584 days | 22% |
| Roma | 8/10 | 5595 days | 23% |
| Andrea and Craig Swinson | 6/10 | 5596 days | 20% |
| Sarah Smith | 10/10 | 5598 days | 24% |
| Anna | 8/10 | 5602 days | 23% |
| eowyn2k | 7/10 | 5602 days | 22% |
| paulandcathy | 7/10 | 5627 days | 22% |
| DustyLaptop | 8/10 | 5755 days | 23% |
| AndyEngland | 8/10 | 5804 days | 23% |
| PamB | 9/10 | 5804 days | 23% |
| StephaineFrance | 8/10 | 5813 days | 23% |
| davidne | 7/10 | 5816 days | 22% |
| Sally477 | 7/10 | 5817 days | 22% |
| Michael Walsall | 9/10 | 5826 days | 23% |
| Sarah Bridge | 10/10 | 5836 days | 24% |
| GraceB | 9/10 | 5838 days | 23% |
| Halley | 9/10 | 5846 days | 23% |
| CarleyJ | 9/10 | 5850 days | 23% |
| Christina | 8/10 | 5852 days | 23% |
| Christian | 9/10 | 5852 days | 23% |
| Hans | 10/10 | 5864 days | 24% |
| lenam | 8/10 | 5864 days | 23% |
| Whiteeee | 9/10 | 5906 days | 23% |
| bobmcg | 9/10 | 5929 days | 23% |
| Anette | 10/10 | 5935 days | 24% |
| Mark Coffey | 9/10 | 5967 days | 23% |
| nsmith | 9/10 | 5968 days | 23% |
| Michelle | 10/10 | 5990 days | 24% |
| chubby69 | 8/10 | 6028 days | 23% |
| Christian | 4/10 | 6203 days | 15% |
| Eon Alers | 7/10 | 6206 days | 22% |
| Chantell Merne | 10/10 | 6206 days | 24% |
| helga | 10/10 | 6209 days | 24% |
| Jurg Meister | 10/10 | 6216 days | 24% |
| Vaclaf | 8/10 | 6227 days | 23% |
| ranker_851 | 6/10 | 6227 days | 20% |
| Roman | 7/10 | 6227 days | 22% |
| Atara | 10/10 | 6227 days | 24% |
| Ondrej Kacena | 8/10 | 6227 days | 23% |
| Vicky Elliott | 8/10 | 6227 days | 23% |
| Sierze Oosterhuis | 9/10 | 6227 days | 23% |
| Tania | 8/10 | 6227 days | 23% |
| Laurie | 8/10 | 6227 days | 23% |
| Rotem | 9/10 | 6227 days | 23% |
| Coral | 8/10 | 6227 days | 23% |
| Andrew | 8/10 | 6227 days | 23% |
| Daniela | 10/10 | 6228 days | 24% |
| Gabriel Faber | 9/10 | 6291 days | 23% |
| Edwin | 8/10 | 6297 days | 23% |
| Hanna Tidebrant | 10/10 | 6383 days | 24% |
| Julie | 10/10 | 6502 days | 24% |
| Kate | 9/10 | 6574 days | 23% |
| Rolf Kruger | 9/10 | 6594 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
2.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.