Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2502 days | 100% |
| Katrina | 10/10 | 2928 days | 78% |
| Jaroslav Kacmar | 10/10 | 3217 days | 62% |
| Leesa Teuber | 7/10 | 3247 days | 56% |
| Corbin Hure | 8/10 | 3285 days | 57% |
| Nadja | 8/10 | 3290 days | 57% |
| Daphne Andrey | 9/10 | 3301 days | 57% |
| Ramon Corbett | 9/10 | 3318 days | 56% |
| Brent Johnson | 8/10 | 3325 days | 55% |
| Claudia Klinge | 9/10 | 3333 days | 55% |
| Dita Vasquez | 8/10 | 3352 days | 53% |
| Carl_Larsen | 10/10 | 3507 days | 46% |
| Michelle O'Regan | 8/10 | 3543 days | 43% |
| Clotilde Jean | 8/10 | 3554 days | 43% |
| Michael Busching | 9/10 | 3557 days | 43% |
| Rodrigo | 8/10 | 3557 days | 42% |
| Jenny Young | 10/10 | 3558 days | 43% |
| Jael Disanto | 8/10 | 3558 days | 42% |
| Nico Neubauer | 10/10 | 3559 days | 43% |
| Alex | 10/10 | 3577 days | 42% |
| Angharad Lloyd | 8/10 | 3581 days | 41% |
| Ben and Pauline | 7/10 | 3581 days | 39% |
| Hjordis | 9/10 | 3589 days | 41% |
| Laurent Petit | 10/10 | 3593 days | 41% |
| Wil Goes | 8/10 | 3594 days | 41% |
| Lea Watterson | 8/10 | 3602 days | 40% |
| Lisa | 8/10 | 3608 days | 40% |
| Chris | 8/10 | 3614 days | 39% |
| Anais Touri | 7/10 | 3617 days | 37% |
| Anna Grafenstein | 8/10 | 4265 days | 5% |
| Tina Hilbich | 9/10 | 4282 days | 4% |
| Simeon W | 9/10 | 4282 days | 4% |
| Frederieke | 9/10 | 4284 days | 4% |
| Julian | 9/10 | 4284 days | 4% |
| Sagi | 5/10 | 4304 days | 2% |
| Hadar | 7/10 | 4304 days | 2% |
| Mirjam Betschart | 8/10 | 4314 days | 2% |
| Felix Brettner | 9/10 | 4319 days | 2% |
| Magdalene Zech | 8/10 | 4349 days | 0% |
| Marco Newald | 9/10 | 4349 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4351 days | 0% |
| hendrik king | 7/10 | 4573 days | 24% |
| Sven Woelk | 8/10 | 4629 days | 26% |
| Annika Schmidt | 7/10 | 4639 days | 24% |
| Patrick Stoeit | 7/10 | 4639 days | 24% |
| Marie | 7/10 | 4650 days | 24% |
| Kevin Desjandino | 8/10 | 4742 days | 26% |
| Kimothy | 5/10 | 4999 days | 20% |
| Armin Boehmer | 8/10 | 5025 days | 26% |
| sidcupjon | 8/10 | 5030 days | 26% |
| Barbara | 7/10 | 5040 days | 24% |
| Sabine & Stefan | 10/10 | 5043 days | 26% |
| Aoife Lillis | 8/10 | 5047 days | 26% |
| Gerhard | 8/10 | 5057 days | 26% |
| J Bliss | 8/10 | 5121 days | 26% |
| Jo Delbrugge | 7/10 | 5125 days | 24% |
| Wendy Ashmore | 8/10 | 5137 days | 26% |
| Rjay | 9/10 | 5335 days | 26% |
| qofd | 10/10 | 5335 days | 26% |
| Jon_and_Family | 8/10 | 5365 days | 26% |
| Sean Brownell | 7/10 | 5365 days | 24% |
| Hadas and Amichay Guter | 4/10 | 5381 days | 17% |
| Tina Madsen | 8/10 | 5382 days | 26% |
| Michaela Strohmarer | 10/10 | 5388 days | 26% |
| NormanGates | 2/10 | 5455 days | 11% |
| Nuro | 9/10 | 5502 days | 26% |
| Andrew Hammond | 8/10 | 5547 days | 26% |
| Mary Van | 9/10 | 5577 days | 26% |
| rayfuge | 10/10 | 5577 days | 26% |
| nelliekaye | 7/10 | 5577 days | 24% |
| travelbunnyadventures | 7/10 | 5700 days | 24% |
| maelstrom | 8/10 | 5700 days | 26% |
| nuwee | 9/10 | 5730 days | 26% |
| Martina Pankova | 9/10 | 5736 days | 26% |
| Polil | 10/10 | 5747 days | 26% |
| Thirza & Roeland | 8/10 | 5768 days | 26% |
| Jobbs | 8/10 | 5770 days | 26% |
| Ben Miklozek | 8/10 | 5789 days | 26% |
| Marianne Lovdal | 9/10 | 5789 days | 26% |
| Dale W | 7/10 | 5798 days | 24% |
| soomoo | 10/10 | 5820 days | 26% |
| asselman | 8/10 | 5836 days | 26% |
| Mark Tolson | 10/10 | 5853 days | 26% |
| Stephanie Steiner | 9/10 | 5855 days | 26% |
| Peattie | 7/10 | 5863 days | 24% |
| Roma | 8/10 | 5874 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5875 days | 22% |
| Sarah Smith | 10/10 | 5877 days | 26% |
| Anna | 8/10 | 5881 days | 26% |
| eowyn2k | 7/10 | 5881 days | 24% |
| paulandcathy | 7/10 | 5906 days | 24% |
| DustyLaptop | 8/10 | 6034 days | 26% |
| AndyEngland | 8/10 | 6083 days | 26% |
| PamB | 9/10 | 6083 days | 26% |
| StephaineFrance | 8/10 | 6092 days | 26% |
| davidne | 7/10 | 6095 days | 24% |
| Sally477 | 7/10 | 6095 days | 24% |
| Michael Walsall | 9/10 | 6104 days | 26% |
| Sarah Bridge | 10/10 | 6115 days | 26% |
| GraceB | 9/10 | 6117 days | 26% |
| Halley | 9/10 | 6125 days | 26% |
| CarleyJ | 9/10 | 6129 days | 26% |
| Christina | 8/10 | 6131 days | 26% |
| Christian | 9/10 | 6131 days | 26% |
| Hans | 10/10 | 6143 days | 26% |
| lenam | 8/10 | 6143 days | 26% |
| Whiteeee | 9/10 | 6185 days | 26% |
| bobmcg | 9/10 | 6207 days | 26% |
| Anette | 10/10 | 6214 days | 26% |
| Mark Coffey | 9/10 | 6246 days | 26% |
| nsmith | 9/10 | 6247 days | 26% |
| Michelle | 10/10 | 6269 days | 26% |
| chubby69 | 8/10 | 6307 days | 26% |
| Christian | 4/10 | 6482 days | 17% |
| Eon Alers | 7/10 | 6485 days | 24% |
| Chantell Merne | 10/10 | 6485 days | 26% |
| helga | 10/10 | 6488 days | 26% |
| Jurg Meister | 10/10 | 6495 days | 26% |
| Vaclaf | 8/10 | 6506 days | 26% |
| ranker_851 | 6/10 | 6506 days | 22% |
| Roman | 7/10 | 6506 days | 24% |
| Atara | 10/10 | 6506 days | 26% |
| Ondrej Kacena | 8/10 | 6506 days | 26% |
| Vicky Elliott | 8/10 | 6506 days | 26% |
| Sierze Oosterhuis | 9/10 | 6506 days | 26% |
| Tania | 8/10 | 6506 days | 26% |
| Laurie | 8/10 | 6506 days | 26% |
| Rotem | 9/10 | 6506 days | 26% |
| Coral | 8/10 | 6506 days | 26% |
| Andrew | 8/10 | 6506 days | 26% |
| Daniela | 10/10 | 6507 days | 26% |
| Gabriel Faber | 9/10 | 6570 days | 26% |
| Edwin | 8/10 | 6576 days | 26% |
| Hanna Tidebrant | 10/10 | 6662 days | 26% |
| Julie | 10/10 | 6781 days | 26% |
| Kate | 9/10 | 6853 days | 26% |
| Rolf Kruger | 9/10 | 6873 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.