Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Stuart Landsborough's Puzzling World Wanaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Stuart Landsborough's Puzzling World Wanaka
Valid Reviews
137 Valid Reviews
The Stuart Landsborough's Puzzling World Wanaka experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
20% |
| 9/10 | 34 |
|
25% |
| 8/10 | 48 |
|
35% |
| 7/10 | 21 |
|
15% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
83.14% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka valid reviews is 83.14% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 137 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
18% |
| 9/10 | 25 |
|
24% |
| 8/10 | 40 |
|
38% |
| 7/10 | 16 |
|
15% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.05% Average
The raw data average (mean) for all the Stuart Landsborough's Puzzling World Wanaka face-to-face reviews is 83.05% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Flatlanders | 9/10 | 2510 days | 100% |
| Katrina | 10/10 | 2936 days | 78% |
| Jaroslav Kacmar | 10/10 | 3225 days | 62% |
| Leesa Teuber | 7/10 | 3255 days | 56% |
| Corbin Hure | 8/10 | 3293 days | 57% |
| Nadja | 8/10 | 3298 days | 57% |
| Daphne Andrey | 9/10 | 3309 days | 57% |
| Ramon Corbett | 9/10 | 3326 days | 56% |
| Brent Johnson | 8/10 | 3333 days | 55% |
| Claudia Klinge | 9/10 | 3341 days | 55% |
| Dita Vasquez | 8/10 | 3360 days | 53% |
| Carl_Larsen | 10/10 | 3515 days | 46% |
| Michelle O'Regan | 8/10 | 3551 days | 43% |
| Clotilde Jean | 8/10 | 3562 days | 43% |
| Michael Busching | 9/10 | 3565 days | 43% |
| Rodrigo | 8/10 | 3565 days | 42% |
| Jenny Young | 10/10 | 3566 days | 43% |
| Jael Disanto | 8/10 | 3566 days | 42% |
| Nico Neubauer | 10/10 | 3567 days | 43% |
| Alex | 10/10 | 3585 days | 42% |
| Angharad Lloyd | 8/10 | 3589 days | 41% |
| Ben and Pauline | 7/10 | 3589 days | 39% |
| Hjordis | 9/10 | 3597 days | 41% |
| Laurent Petit | 10/10 | 3601 days | 41% |
| Wil Goes | 8/10 | 3602 days | 41% |
| Lea Watterson | 8/10 | 3610 days | 40% |
| Lisa | 8/10 | 3616 days | 40% |
| Chris | 8/10 | 3622 days | 39% |
| Anais Touri | 7/10 | 3625 days | 37% |
| Anna Grafenstein | 8/10 | 4273 days | 5% |
| Tina Hilbich | 9/10 | 4290 days | 4% |
| Simeon W | 9/10 | 4290 days | 4% |
| Frederieke | 9/10 | 4292 days | 4% |
| Julian | 9/10 | 4292 days | 4% |
| Sagi | 5/10 | 4312 days | 2% |
| Hadar | 7/10 | 4312 days | 2% |
| Mirjam Betschart | 8/10 | 4322 days | 2% |
| Felix Brettner | 9/10 | 4327 days | 2% |
| Magdalene Zech | 8/10 | 4357 days | 0% |
| Marco Newald | 9/10 | 4357 days | 0% |
| Anne and Steve Bartlett | 10/10 | 4359 days | 0% |
| hendrik king | 7/10 | 4581 days | 25% |
| Sven Woelk | 8/10 | 4637 days | 26% |
| Annika Schmidt | 7/10 | 4647 days | 25% |
| Patrick Stoeit | 7/10 | 4647 days | 25% |
| Marie | 7/10 | 4658 days | 25% |
| Kevin Desjandino | 8/10 | 4750 days | 26% |
| Kimothy | 5/10 | 5007 days | 20% |
| Armin Boehmer | 8/10 | 5033 days | 26% |
| sidcupjon | 8/10 | 5038 days | 26% |
| Barbara | 7/10 | 5048 days | 25% |
| Sabine & Stefan | 10/10 | 5051 days | 27% |
| Aoife Lillis | 8/10 | 5055 days | 26% |
| Gerhard | 8/10 | 5065 days | 26% |
| J Bliss | 8/10 | 5129 days | 26% |
| Jo Delbrugge | 7/10 | 5133 days | 25% |
| Wendy Ashmore | 8/10 | 5145 days | 26% |
| Rjay | 9/10 | 5343 days | 26% |
| qofd | 10/10 | 5343 days | 27% |
| Jon_and_Family | 8/10 | 5373 days | 26% |
| Sean Brownell | 7/10 | 5373 days | 25% |
| Hadas and Amichay Guter | 4/10 | 5389 days | 17% |
| Tina Madsen | 8/10 | 5390 days | 26% |
| Michaela Strohmarer | 10/10 | 5396 days | 27% |
| NormanGates | 2/10 | 5463 days | 12% |
| Nuro | 9/10 | 5510 days | 26% |
| Andrew Hammond | 8/10 | 5555 days | 26% |
| Mary Van | 9/10 | 5585 days | 26% |
| rayfuge | 10/10 | 5585 days | 27% |
| nelliekaye | 7/10 | 5585 days | 25% |
| travelbunnyadventures | 7/10 | 5708 days | 25% |
| maelstrom | 8/10 | 5708 days | 26% |
| nuwee | 9/10 | 5738 days | 26% |
| Martina Pankova | 9/10 | 5744 days | 26% |
| Polil | 10/10 | 5755 days | 27% |
| Thirza & Roeland | 8/10 | 5776 days | 26% |
| Jobbs | 8/10 | 5778 days | 26% |
| Ben Miklozek | 8/10 | 5797 days | 26% |
| Marianne Lovdal | 9/10 | 5797 days | 26% |
| Dale W | 7/10 | 5806 days | 25% |
| soomoo | 10/10 | 5828 days | 27% |
| asselman | 8/10 | 5844 days | 26% |
| Mark Tolson | 10/10 | 5861 days | 27% |
| Stephanie Steiner | 9/10 | 5863 days | 26% |
| Peattie | 7/10 | 5871 days | 25% |
| Roma | 8/10 | 5882 days | 26% |
| Andrea and Craig Swinson | 6/10 | 5883 days | 23% |
| Sarah Smith | 10/10 | 5885 days | 27% |
| Anna | 8/10 | 5889 days | 26% |
| eowyn2k | 7/10 | 5889 days | 25% |
| paulandcathy | 7/10 | 5914 days | 25% |
| DustyLaptop | 8/10 | 6042 days | 26% |
| AndyEngland | 8/10 | 6091 days | 26% |
| PamB | 9/10 | 6091 days | 26% |
| StephaineFrance | 8/10 | 6100 days | 26% |
| davidne | 7/10 | 6103 days | 25% |
| Sally477 | 7/10 | 6103 days | 25% |
| Michael Walsall | 9/10 | 6112 days | 26% |
| Sarah Bridge | 10/10 | 6123 days | 27% |
| GraceB | 9/10 | 6125 days | 26% |
| Halley | 9/10 | 6133 days | 26% |
| CarleyJ | 9/10 | 6137 days | 26% |
| Christina | 8/10 | 6139 days | 26% |
| Christian | 9/10 | 6139 days | 26% |
| Hans | 10/10 | 6151 days | 27% |
| lenam | 8/10 | 6151 days | 26% |
| Whiteeee | 9/10 | 6193 days | 26% |
| bobmcg | 9/10 | 6215 days | 26% |
| Anette | 10/10 | 6222 days | 27% |
| Mark Coffey | 9/10 | 6254 days | 26% |
| nsmith | 9/10 | 6255 days | 26% |
| Michelle | 10/10 | 6277 days | 27% |
| chubby69 | 8/10 | 6315 days | 26% |
| Christian | 4/10 | 6490 days | 17% |
| Eon Alers | 7/10 | 6493 days | 25% |
| Chantell Merne | 10/10 | 6493 days | 27% |
| helga | 10/10 | 6496 days | 27% |
| Jurg Meister | 10/10 | 6503 days | 27% |
| Vaclaf | 8/10 | 6514 days | 26% |
| ranker_851 | 6/10 | 6514 days | 23% |
| Roman | 7/10 | 6514 days | 25% |
| Atara | 10/10 | 6514 days | 27% |
| Ondrej Kacena | 8/10 | 6514 days | 26% |
| Vicky Elliott | 8/10 | 6514 days | 26% |
| Sierze Oosterhuis | 9/10 | 6514 days | 26% |
| Tania | 8/10 | 6514 days | 26% |
| Laurie | 8/10 | 6514 days | 26% |
| Rotem | 9/10 | 6514 days | 26% |
| Coral | 8/10 | 6514 days | 26% |
| Andrew | 8/10 | 6514 days | 26% |
| Daniela | 10/10 | 6515 days | 27% |
| Gabriel Faber | 9/10 | 6578 days | 26% |
| Edwin | 8/10 | 6584 days | 26% |
| Hanna Tidebrant | 10/10 | 6670 days | 27% |
| Julie | 10/10 | 6789 days | 27% |
| Kate | 9/10 | 6861 days | 26% |
| Rolf Kruger | 9/10 | 6881 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Stuart Landsborough's Puzzling World Wanaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Stuart Landsborough's Puzzling World Wanaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Stuart Landsborough's Puzzling World Wanaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.