Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
80 Valid Reviews
The Government Gardens Thermal Area experience has a total of 84 reviews. There are 80 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 80 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 80 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
9% |
| 9/10 | 13 |
|
16% |
| 8/10 | 16 |
|
20% |
| 7/10 | 21 |
|
26% |
| 6/10 | 11 |
|
14% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 3 |
|
4% |
| 1/10 | 0 |
|
0% |
71.88% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.88% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kaitlyn Lieschke | 9/10 | 37 days | 100% |
| Jiri | 7/10 | 68 days | 94% |
| Laure | 2/10 | 68 days | 45% |
| Laura (UK) | 10/10 | 190 days | 99% |
| Elodie | 7/10 | 190 days | 92% |
| Lotto | 10/10 | 221 days | 98% |
| sylas | 4/10 | 310 days | 62% |
| Kaylee | 8/10 | 341 days | 92% |
| Kathy from Australia | 9/10 | 341 days | 93% |
| Camper | 4/10 | 341 days | 61% |
| Berdien | 6/10 | 372 days | 80% |
| Charlotte | 6/10 | 402 days | 79% |
| Freeze | 2/10 | 402 days | 41% |
| rosairwinclark@hotmail.co.uk | 6/10 | 402 days | 79% |
| Walvins | 5/10 | 433 days | 68% |
| El and Em | 9/10 | 525 days | 84% |
| Mel. | 7/10 | 616 days | 73% |
| Paula | 5/10 | 647 days | 58% |
| Rya | 10/10 | 676 days | 74% |
| KERL-travelers | 7/10 | 676 days | 69% |
| Jan | 7/10 | 738 days | 64% |
| tortuga | 8/10 | 738 days | 68% |
| Becks | 5/10 | 768 days | 51% |
| Henry | 9/10 | 860 days | 57% |
| Marg Dale | 7/10 | 891 days | 51% |
| D&S | 9/10 | 891 days | 54% |
| Taylor Russell | 5/10 | 952 days | 37% |
| erica | 6/10 | 982 days | 39% |
| Clem | 6/10 | 982 days | 39% |
| Katie | 7/10 | 982 days | 42% |
| Sarah | 8/10 | 1013 days | 42% |
| Weronika | 9/10 | 1013 days | 42% |
| Helen E | 8/10 | 1013 days | 42% |
| Suzanne p | 9/10 | 1013 days | 42% |
| Gilles | 6/10 | 1072 days | 32% |
| Terry | 8/10 | 1133 days | 31% |
| BonnieBE | 5/10 | 1164 days | 22% |
| RosieW | 6/10 | 1256 days | 20% |
| Rachel Leghorn | 7/10 | 1347 days | 16% |
| Sharlene | 9/10 | 1468 days | 11% |
| Ashleigh | 7/10 | 1743 days | 4% |
| Rebecca | 10/10 | 1894 days | 4% |
| Lisa J | 9/10 | 1924 days | 4% |
| sharon armstrong | 10/10 | 1924 days | 4% |
| Roy Swan | 10/10 | 1955 days | 4% |
| Kate | 9/10 | 1986 days | 4% |
| Lucy | 8/10 | 1986 days | 4% |
| Celeste | 8/10 | 2108 days | 3% |
| Serena | 6/10 | 2137 days | 3% |
| Emily | 7/10 | 2137 days | 3% |
| Mike Smith | 7/10 | 2168 days | 3% |
| Almudena | 3/10 | 2168 days | 1% |
| Stuart | 7/10 | 2199 days | 3% |
| Isadora | 8/10 | 2199 days | 3% |
| Bert | 7/10 | 2199 days | 3% |
| Silly American | 9/10 | 2199 days | 3% |
| Luis Vigil Vidal | 6/10 | 2229 days | 3% |
| Lianne | 8/10 | 2260 days | 3% |
| Sven | 7/10 | 2290 days | 3% |
| Steve Mac | 7/10 | 2290 days | 3% |
| Alison | 10/10 | 2382 days | 3% |
| Becca | 7/10 | 2413 days | 3% |
| David Wilson | 8/10 | 2413 days | 3% |
| Lucy751 | 7/10 | 2474 days | 3% |
| Matthias | 8/10 | 2502 days | 3% |
| Courtney | 8/10 | 2502 days | 3% |
| Johnston’s | 8/10 | 2625 days | 2% |
| The Flip Flop Family | 5/10 | 2655 days | 2% |
| Tiago | 7/10 | 2686 days | 2% |
| Claudia | 8/10 | 2686 days | 2% |
| jarren Verbeek | 9/10 | 2717 days | 2% |
| A Brad in a van | 7/10 | 2747 days | 2% |
| ascotandanaussie | 6/10 | 2808 days | 2% |
| jofa972 | 8/10 | 2808 days | 2% |
| Luis Vigil Vidal | 6/10 | 2881 days | 0% |
| Debbie Lesurf | 9/10 | 2936 days | 2% |
| Stefan Hohmann | 8/10 | 2951 days | 2% |
| Jasmine Andrew | 7/10 | 2985 days | 2% |
| Diana Fuenco | 7/10 | 3005 days | 2% |
| Matthias Wohlgemuth | 2/10 | 3246 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
5.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.