Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
73 Valid Reviews
The Government Gardens Thermal Area experience has a total of 76 reviews. There are 73 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 73 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 12 |
|
16% |
| 8/10 | 16 |
|
22% |
| 7/10 | 19 |
|
26% |
| 6/10 | 11 |
|
15% |
| 5/10 | 6 |
|
8% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
3% |
| 1/10 | 0 |
|
0% |
72.05% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 72.05% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kaylee | 8/10 | 29 days | 99% |
| Kathy from Australia | 9/10 | 29 days | 100% |
| Camper | 4/10 | 29 days | 66% |
| Berdien | 6/10 | 60 days | 87% |
| Charlotte | 6/10 | 90 days | 86% |
| Freeze | 2/10 | 90 days | 45% |
| rosairwinclark@hotmail.co.uk | 6/10 | 90 days | 86% |
| Walvins | 5/10 | 121 days | 76% |
| El and Em | 9/10 | 213 days | 97% |
| Mel. | 7/10 | 304 days | 89% |
| Paula | 5/10 | 335 days | 72% |
| Rya | 10/10 | 364 days | 93% |
| KERL-travelers | 7/10 | 364 days | 87% |
| Jan | 7/10 | 426 days | 84% |
| tortuga | 8/10 | 426 days | 89% |
| Becks | 5/10 | 456 days | 67% |
| Henry | 9/10 | 548 days | 83% |
| Marg Dale | 7/10 | 579 days | 76% |
| D&S | 9/10 | 579 days | 81% |
| Taylor Russell | 5/10 | 640 days | 58% |
| erica | 6/10 | 670 days | 64% |
| Clem | 6/10 | 670 days | 64% |
| Katie | 7/10 | 670 days | 70% |
| Sarah | 8/10 | 701 days | 71% |
| Weronika | 9/10 | 701 days | 72% |
| Helen E | 8/10 | 701 days | 71% |
| Suzanne p | 9/10 | 701 days | 72% |
| Gilles | 6/10 | 760 days | 58% |
| Terry | 8/10 | 821 days | 60% |
| BonnieBE | 5/10 | 852 days | 44% |
| RosieW | 6/10 | 944 days | 42% |
| Rachel Leghorn | 7/10 | 1035 days | 37% |
| Sharlene | 9/10 | 1156 days | 30% |
| Ashleigh | 7/10 | 1431 days | 12% |
| Rebecca | 10/10 | 1582 days | 7% |
| Lisa J | 9/10 | 1612 days | 6% |
| sharon armstrong | 10/10 | 1612 days | 6% |
| Roy Swan | 10/10 | 1643 days | 6% |
| Kate | 9/10 | 1674 days | 5% |
| Lucy | 8/10 | 1674 days | 5% |
| Celeste | 8/10 | 1796 days | 4% |
| Serena | 6/10 | 1825 days | 3% |
| Emily | 7/10 | 1825 days | 3% |
| Mike Smith | 7/10 | 1856 days | 3% |
| Almudena | 3/10 | 1856 days | 1% |
| Stuart | 7/10 | 1887 days | 3% |
| Isadora | 8/10 | 1887 days | 4% |
| Bert | 7/10 | 1887 days | 3% |
| Silly American | 9/10 | 1887 days | 4% |
| Luis Vigil Vidal | 6/10 | 1917 days | 3% |
| Lianne | 8/10 | 1948 days | 3% |
| Sven | 7/10 | 1978 days | 3% |
| Steve Mac | 7/10 | 1978 days | 3% |
| Alison | 10/10 | 2070 days | 3% |
| Becca | 7/10 | 2101 days | 3% |
| David Wilson | 8/10 | 2101 days | 3% |
| Lucy751 | 7/10 | 2162 days | 3% |
| Matthias | 8/10 | 2190 days | 3% |
| Courtney | 8/10 | 2190 days | 3% |
| Johnston’s | 8/10 | 2313 days | 3% |
| The Flip Flop Family | 5/10 | 2343 days | 2% |
| Tiago | 7/10 | 2374 days | 2% |
| Claudia | 8/10 | 2374 days | 3% |
| jarren Verbeek | 9/10 | 2405 days | 3% |
| A Brad in a van | 7/10 | 2435 days | 2% |
| ascotandanaussie | 6/10 | 2496 days | 2% |
| jofa972 | 8/10 | 2496 days | 2% |
| Luis Vigil Vidal | 6/10 | 2569 days | 0% |
| Debbie Lesurf | 9/10 | 2624 days | 2% |
| Stefan Hohmann | 8/10 | 2639 days | 2% |
| Jasmine Andrew | 7/10 | 2673 days | 2% |
| Diana Fuenco | 7/10 | 2693 days | 2% |
| Matthias Wohlgemuth | 2/10 | 2934 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.