Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2414 days | 100% |
Eva Cordemeyer | 8/10 | 2653 days | 86% |
Pete Martin | 10/10 | 2910 days | 74% |
Sam Wolfe | 9/10 | 2920 days | 73% |
Benedikt Lorenz | 8/10 | 2941 days | 71% |
Sheila Webb | 10/10 | 2941 days | 73% |
Thomas Klinting | 8/10 | 2945 days | 71% |
Felix Koehler | 7/10 | 2949 days | 67% |
Simon Barber | 5/10 | 2949 days | 54% |
Antoine | 7/10 | 2973 days | 66% |
Tom Rogers | 10/10 | 2993 days | 70% |
Tim | 7/10 | 2997 days | 65% |
Jendrik | 6/10 | 2997 days | 60% |
Josh Bird | 6/10 | 2999 days | 60% |
Alonso | 7/10 | 2999 days | 65% |
Andres Gonzalez | 9/10 | 3017 days | 68% |
Steven Chong | 9/10 | 3020 days | 68% |
Johannes Wassner | 10/10 | 3241 days | 57% |
Volker Stroenisch | 5/10 | 3252 days | 42% |
Mette Elholm | 8/10 | 3252 days | 55% |
Sam Fenton-Elston | 5/10 | 3253 days | 42% |
Math Meyer | 5/10 | 3254 days | 42% |
Marie Bocquier | 9/10 | 3254 days | 56% |
S Black | 7/10 | 3260 days | 52% |
Stephan Kirchenbaur | 7/10 | 3261 days | 52% |
Clara Guinard | 6/10 | 3263 days | 48% |
Lilith Hirt | 4/10 | 3265 days | 36% |
Calum Penn | 10/10 | 3266 days | 56% |
Nancy Logan | 7/10 | 3270 days | 51% |
Talissa Missiato | 10/10 | 3272 days | 55% |
Annalies Beard | 7/10 | 3276 days | 51% |
Dawn Howard | 7/10 | 3283 days | 51% |
Melanie Kronbichler | 10/10 | 3296 days | 54% |
Veronique Kaplan | 2/10 | 3299 days | 23% |
Stula Vladimir | 10/10 | 3301 days | 54% |
Florian Mueller | 9/10 | 3311 days | 53% |
Pekka and Jonna | 5/10 | 3316 days | 40% |
Eline Meijer | 8/10 | 3338 days | 51% |
Henri | 6/10 | 3338 days | 44% |
Elodie | 6/10 | 3345 days | 44% |
Mette and Jesper | 6/10 | 3347 days | 44% |
Elsa Caniato | 6/10 | 3357 days | 44% |
Ahmed Mohsen Aly | 10/10 | 3386 days | 49% |
Christian Maruhn | 10/10 | 3418 days | 48% |
Alex | 5/10 | 3650 days | 27% |
R J Pearson | 7/10 | 3667 days | 32% |
Marion and Ralf | 9/10 | 3722 days | 32% |
Richard | 9/10 | 3875 days | 24% |
Julia Schabenberger | 3/10 | 3965 days | 9% |
Lola | 4/10 | 3965 days | 12% |
Laura | 3/10 | 3965 days | 9% |
Janek Belcher | 4/10 | 3974 days | 11% |
Laura | 10/10 | 3980 days | 18% |
Andreas Schindler | 8/10 | 3980 days | 18% |
Herman Schulz | 7/10 | 3999 days | 16% |
Tobias Thull | 6/10 | 4000 days | 15% |
van Linda Werner | 8/10 | 4003 days | 17% |
Aurelien Noailly | 5/10 | 4005 days | 13% |
Sarah | 4/10 | 4005 days | 10% |
Steven Lotrian | 9/10 | 4011 days | 17% |
Emeline Brocard | 9/10 | 4011 days | 17% |
Philip Donachie | 10/10 | 4013 days | 17% |
Luisa Bach | 10/10 | 4013 days | 17% |
Benedict Seite | 8/10 | 4039 days | 15% |
Valerio Penita | 8/10 | 4039 days | 15% |
Piotr Jurkowski | 8/10 | 4041 days | 15% |
Roland Beer | 7/10 | 4044 days | 14% |
Alexia Greasbaum | 9/10 | 4044 days | 15% |
Bet | 8/10 | 4055 days | 14% |
Anja | 9/10 | 4063 days | 14% |
Peter elsleysams | 9/10 | 4063 days | 14% |
Memain | 6/10 | 4328 days | 0% |
Konza | 7/10 | 4329 days | 0% |
Elodie and jo | 6/10 | 4385 days | 21% |
Andre and Marina | 9/10 | 4395 days | 24% |
Hanneke P | 6/10 | 4421 days | 21% |
Harmer de Boer | 8/10 | 4437 days | 24% |
Tony Hines | 7/10 | 4438 days | 22% |
Brigitte | 8/10 | 4440 days | 24% |
Terry Coles | 7/10 | 4452 days | 22% |
Claudia Mueller | 10/10 | 4457 days | 24% |
Presot | 9/10 | 4457 days | 24% |
Faassen | 6/10 | 4460 days | 21% |
Eric and Jen Popma | 8/10 | 4462 days | 24% |
Moss | 10/10 | 4712 days | 24% |
Heiner Reinecke | 8/10 | 4719 days | 24% |
Frank Claassen | 8/10 | 4723 days | 24% |
A Ormsby | 10/10 | 4724 days | 24% |
Fritschi | 8/10 | 4729 days | 24% |
Melanie Friessen | 1/10 | 4729 days | 8% |
Daniel & Manuela | 2/10 | 4733 days | 10% |
Melinda Moir | 1/10 | 4733 days | 8% |
Mats Harstedt | 8/10 | 4736 days | 24% |
Geoffrey Kuppens | 6/10 | 4736 days | 21% |
Lotte Zwail | 6/10 | 4736 days | 21% |
Carolin Haas | 8/10 | 4737 days | 24% |
Christian & Julia | 7/10 | 4737 days | 22% |
Mike & Suzann | 10/10 | 4738 days | 24% |
Frans | 8/10 | 4739 days | 24% |
Jansen | 4/10 | 4739 days | 15% |
Kolen | 7/10 | 4739 days | 22% |
Briulier | 8/10 | 4740 days | 24% |
Rick & Suus | 8/10 | 4740 days | 24% |
Jim Addicott | 10/10 | 4740 days | 24% |
Rachel | 7/10 | 4741 days | 22% |
Verne Heath | 8/10 | 4741 days | 24% |
Astrid Boon | 7/10 | 4741 days | 22% |
Christina | 3/10 | 4742 days | 12% |
Marilyn Mobley | 9/10 | 4742 days | 24% |
Susie Christensen | 7/10 | 4742 days | 22% |
Paul Weidenfeld | 8/10 | 4743 days | 24% |
Langerak | 8/10 | 4743 days | 24% |
Liz Stokes | 7/10 | 4743 days | 22% |
Ole Klothrop | 8/10 | 4750 days | 24% |
Samplonius | 8/10 | 4751 days | 24% |
Cick Pouw | 7/10 | 4755 days | 22% |
Kroepfl | 9/10 | 4755 days | 24% |
Kurt Furuskar | 9/10 | 4767 days | 24% |
Johan Kroese | 5/10 | 4767 days | 18% |
Henriette Haugan | 5/10 | 4769 days | 18% |
Asha | 9/10 | 4787 days | 24% |
Steveuk21 | 6/10 | 4787 days | 21% |
kiwifrenchy | 8/10 | 4787 days | 24% |
Peter Broosder | 8/10 | 4817 days | 24% |
Marek Woznica | 9/10 | 4825 days | 24% |
Nina Bille-Knudsen | 9/10 | 4827 days | 24% |
Willem & Lilian | 7/10 | 4827 days | 22% |
Jan & Marian | 4/10 | 4830 days | 15% |
Oliver Graf | 5/10 | 4832 days | 18% |
Benjamin Meier | 3/10 | 4833 days | 12% |
Herman Plasman | 8/10 | 4833 days | 24% |
Theresa | 6/10 | 4834 days | 21% |
Remco te Lintum | 8/10 | 4834 days | 24% |
Willi & Elke Breier | 10/10 | 4835 days | 24% |
Elke & Charlotte | 6/10 | 4838 days | 21% |
Mark de Boer | 7/10 | 4838 days | 22% |
bdel1963 | 7/10 | 5032 days | 22% |
Claudia Naier | 7/10 | 5071 days | 22% |
Andreas Blessing | 9/10 | 5073 days | 24% |
Marianne Swauger | 6/10 | 5076 days | 21% |
De Groot | 8/10 | 5077 days | 24% |
Steve Waterhouse | 8/10 | 5078 days | 24% |
Barry Digby | 7/10 | 5080 days | 22% |
Michael Simmang | 6/10 | 5081 days | 21% |
Tim | 6/10 | 5083 days | 21% |
Rolf | 6/10 | 5084 days | 21% |
Tina Baun | 5/10 | 5085 days | 18% |
Leanne Shepherd | 9/10 | 5085 days | 24% |
Monica | 8/10 | 5089 days | 24% |
Jan Visser | 6/10 | 5093 days | 21% |
Viola Rickert | 9/10 | 5095 days | 24% |
Ursula Scherch | 8/10 | 5097 days | 24% |
Sanne | 7/10 | 5097 days | 22% |
Jan Vlasblom | 8/10 | 5101 days | 24% |
Walter Peters | 8/10 | 5105 days | 24% |
Anita Aleva | 7/10 | 5105 days | 22% |
Claire Hoyland | 10/10 | 5108 days | 24% |
Rob | 5/10 | 5108 days | 18% |
Faucon | 8/10 | 5108 days | 24% |
Julian Seizinger | 7/10 | 5108 days | 22% |
Mike | 8/10 | 5109 days | 24% |
Trevor Gibbins | 8/10 | 5109 days | 24% |
David and Wendy Lucas | 10/10 | 5110 days | 24% |
David | 8/10 | 5111 days | 24% |
Philipp Rau | 6/10 | 5112 days | 21% |
Georg Hofer | 4/10 | 5114 days | 15% |
G R Vangerven | 7/10 | 5114 days | 22% |
Jarob Brezigar | 9/10 | 5114 days | 24% |
Daniel Lang | 7/10 | 5114 days | 22% |
Lili | 8/10 | 5114 days | 24% |
Jean-Paul Le Clair | 6/10 | 5115 days | 21% |
John Allen | 8/10 | 5116 days | 24% |
Fabi & Sabi | 1/10 | 5116 days | 8% |
Katherine Bernsdorf | 6/10 | 5117 days | 21% |
Daniel Fischer | 5/10 | 5119 days | 18% |
Bekema | 7/10 | 5119 days | 22% |
Augelika Berugard | 8/10 | 5120 days | 24% |
hendrik king | 7/10 | 5152 days | 22% |
Rosey834 | 9/10 | 5183 days | 24% |
kempt | 7/10 | 5397 days | 22% |
astridaus | 5/10 | 5427 days | 18% |
hooperuk | 10/10 | 5427 days | 24% |
Brian Bishop | 9/10 | 5444 days | 24% |
Hans | 6/10 | 5448 days | 21% |
George Lepple | 8/10 | 5451 days | 24% |
Ed & Pat Mitchell | 8/10 | 5466 days | 24% |
Heike Pless | 10/10 | 5467 days | 24% |
Peter Koeck | 5/10 | 5467 days | 18% |
Krause | 4/10 | 5467 days | 15% |
Sue Bennett | 8/10 | 5468 days | 24% |
Mieke Knoops | 7/10 | 5468 days | 22% |
Jakob Pedersen | 5/10 | 5468 days | 18% |
Vandeput | 6/10 | 5472 days | 21% |
Mark | 5/10 | 5477 days | 18% |
Martÿn Steenvoorden | 6/10 | 5478 days | 21% |
Irene Turley | 5/10 | 5481 days | 18% |
Arne van Schol | 6/10 | 5482 days | 21% |
Susan | 9/10 | 5482 days | 24% |
uleugel | 8/10 | 5495 days | 24% |
Hailey & Fin | 3/10 | 5498 days | 12% |
Beute Hjel | 8/10 | 5502 days | 24% |
Kane Chain | 6/10 | 5503 days | 21% |
Family van Hessem | 7/10 | 5506 days | 22% |
Helen and Hans Walser | 10/10 | 5506 days | 24% |
deanlaw | 8/10 | 5531 days | 24% |
annett | 8/10 | 5533 days | 24% |
keane | 8/10 | 5533 days | 24% |
usigmund | 3/10 | 5537 days | 12% |
nadinef | 8/10 | 5540 days | 24% |
andres | 3/10 | 5540 days | 12% |
jameswhite | 7/10 | 5540 days | 22% |
aages | 7/10 | 5541 days | 22% |
thomash | 6/10 | 5542 days | 21% |
Arran J | 7/10 | 5548 days | 22% |
Bill Nash | 5/10 | 5552 days | 18% |
Frank de Voogd | 8/10 | 5552 days | 24% |
Hanne Wichmann | 10/10 | 5552 days | 24% |
Hans & Karin | 7/10 | 5552 days | 22% |
Bue Verrept | 8/10 | 5555 days | 24% |
Hans Hoff | 10/10 | 5556 days | 24% |
Lisette X | 8/10 | 5556 days | 24% |
Gaelle | 8/10 | 5558 days | 24% |
Ulyate | 8/10 | 5559 days | 24% |
Mille Winther | 5/10 | 5559 days | 18% |
Hansjoerg Ehrmann | 7/10 | 5559 days | 22% |
Anayara Diaz Torres | 9/10 | 5559 days | 24% |
Jessica Clarisse | 4/10 | 5560 days | 15% |
Jeanette Larsen | 8/10 | 5560 days | 24% |
Serge Yken | 3/10 | 5574 days | 12% |
barp | 9/10 | 5609 days | 24% |
Evan | 8/10 | 5609 days | 24% |
travelgeek | 5/10 | 5639 days | 18% |
richardh | 8/10 | 5673 days | 24% |
nickm | 10/10 | 5747 days | 24% |
minniemags | 10/10 | 5762 days | 24% |
AndyEngland | 10/10 | 5780 days | 24% |
KatieR | 5/10 | 5790 days | 18% |
straw64 | 3/10 | 5792 days | 12% |
Sally477 | 6/10 | 5792 days | 21% |
Ide | 7/10 | 5793 days | 22% |
Olga | 7/10 | 5793 days | 22% |
AliR | 7/10 | 5808 days | 22% |
AmyBarrett | 5/10 | 5808 days | 18% |
WiebkeS | 8/10 | 5808 days | 24% |
Falk | 8/10 | 5808 days | 24% |
DaveV | 9/10 | 5808 days | 24% |
StefanieGermany | 10/10 | 5809 days | 24% |
FiensG | 8/10 | 5811 days | 24% |
Zeeman | 8/10 | 5811 days | 24% |
Silhan | 9/10 | 5812 days | 24% |
PBouwmessten | 8/10 | 5812 days | 24% |
LucyPoland | 8/10 | 5813 days | 24% |
Erik | 7/10 | 5814 days | 22% |
Gill | 9/10 | 5815 days | 24% |
Ian | 10/10 | 5815 days | 24% |
Stefanie | 6/10 | 5817 days | 21% |
PeteH1 | 8/10 | 5818 days | 24% |
Anneleen | 8/10 | 5822 days | 24% |
FrankFlemming | 6/10 | 5826 days | 21% |
Manfred | 8/10 | 5828 days | 24% |
Ed | 9/10 | 5828 days | 24% |
Kay | 8/10 | 5835 days | 24% |
Krapels | 5/10 | 5836 days | 18% |
AbigailB | 6/10 | 5837 days | 21% |
AurelieD | 10/10 | 5839 days | 24% |
Ian S | 7/10 | 5841 days | 22% |
Lorna | 10/10 | 5841 days | 24% |
Bruce | 10/10 | 5842 days | 24% |
Annemarie | 6/10 | 5842 days | 21% |
orianne | 7/10 | 5848 days | 22% |
RasmusB | 6/10 | 5849 days | 21% |
GrillGermany | 7/10 | 5850 days | 22% |
Daniel | 7/10 | 5851 days | 22% |
BauerGermany | 7/10 | 5851 days | 22% |
Jessica | 9/10 | 5856 days | 24% |
Bert | 7/10 | 5856 days | 22% |
G Lart | 10/10 | 5856 days | 24% |
Ulrike | 6/10 | 5856 days | 21% |
Carolyn | 2/10 | 5860 days | 10% |
Erik | 7/10 | 5864 days | 22% |
Hove | 8/10 | 5864 days | 24% |
Thierry | 8/10 | 5864 days | 24% |
Sandra | 6/10 | 5864 days | 21% |
Joachim | 7/10 | 5864 days | 22% |
Zylstra | 8/10 | 5872 days | 24% |
Spyfox | 10/10 | 5898 days | 24% |
Sandra | 8/10 | 5904 days | 24% |
Eveline | 6/10 | 5905 days | 21% |
Lynne | 8/10 | 5905 days | 24% |
Getkate | 9/10 | 5913 days | 24% |
Elke | 8/10 | 5913 days | 24% |
Kath | 10/10 | 5969 days | 24% |
Charlotte | 7/10 | 6002 days | 22% |
Talitia | 8/10 | 6011 days | 24% |
Shannon | 6/10 | 6040 days | 21% |
BexStar | 3/10 | 6140 days | 12% |
Leanne Priestley | 3/10 | 6163 days | 12% |
Amy Clark | 9/10 | 6163 days | 24% |
Toby | 8/10 | 6164 days | 24% |
AlanN316 | 10/10 | 6173 days | 24% |
Annette Hurst | 9/10 | 6182 days | 24% |
Olaf Penn | 7/10 | 6183 days | 22% |
Roger Repolusk | 8/10 | 6189 days | 24% |
Nancy Dol | 8/10 | 6189 days | 24% |
John Woodrow | 9/10 | 6193 days | 24% |
Myrtille de Vries | 9/10 | 6196 days | 24% |
Roman | 7/10 | 6203 days | 22% |
ranker_851 | 8/10 | 6203 days | 24% |
Atara | 8/10 | 6203 days | 24% |
Christoph&Isabell | 7/10 | 6205 days | 22% |
Stephanie Noverraz | 6/10 | 6212 days | 21% |
Laura | 7/10 | 6228 days | 22% |
Hans Olthof | 9/10 | 6235 days | 24% |
Gail | 8/10 | 6238 days | 24% |
Hans | 8/10 | 6268 days | 24% |
Valeria Barouch | 6/10 | 6274 days | 21% |
Neil Cooke | 9/10 | 6274 days | 24% |
Samuel Brejeon | 9/10 | 6277 days | 24% |
Ole Weber | 9/10 | 6281 days | 24% |
Glyn Jones | 8/10 | 6282 days | 24% |
Anthony | 7/10 | 6282 days | 22% |
Martina | 8/10 | 6282 days | 24% |
Lara Gema Conde | 8/10 | 6284 days | 24% |
ranker_46 | 7/10 | 6394 days | 22% |
Hans Knappmann | 10/10 | 6394 days | 24% |
Andy Chapman | 8/10 | 6394 days | 24% |
Lisbeth Johansson | 4/10 | 6394 days | 15% |
JanKovar | 8/10 | 6510 days | 24% |
ShoshanaAbrams | 8/10 | 6513 days | 24% |
Elaine | 6/10 | 6513 days | 21% |
Marcus | 7/10 | 6520 days | 22% |
Jonas | 5/10 | 6527 days | 18% |
Susan | 8/10 | 6542 days | 24% |
Frederik | 9/10 | 6546 days | 24% |
Delgroot | 6/10 | 6550 days | 21% |
Mary | 7/10 | 6557 days | 22% |
beesom | 8/10 | 6558 days | 24% |
Jensen | 8/10 | 6562 days | 24% |
Frauke | 8/10 | 6564 days | 24% |
Fiona | 7/10 | 6568 days | 22% |
Gordon | 9/10 | 6569 days | 24% |
Rolf | 7/10 | 6570 days | 22% |
Nicole | 6/10 | 6570 days | 21% |
Bridget Mitchell | 9/10 | 6581 days | 24% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.17% |
202 | -4.20% |
203 | -4.22% |
… | … |
6.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.