G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2406 days | 100% |
Eva Cordemeyer | 8/10 | 2645 days | 86% |
Pete Martin | 10/10 | 2902 days | 75% |
Sam Wolfe | 9/10 | 2912 days | 74% |
Benedikt Lorenz | 8/10 | 2933 days | 72% |
Sheila Webb | 10/10 | 2933 days | 73% |
Thomas Klinting | 8/10 | 2937 days | 72% |
Felix Koehler | 7/10 | 2941 days | 68% |
Simon Barber | 5/10 | 2941 days | 56% |
Antoine | 7/10 | 2965 days | 67% |
Tom Rogers | 10/10 | 2985 days | 71% |
Tim | 7/10 | 2989 days | 66% |
Jendrik | 6/10 | 2989 days | 61% |
Josh Bird | 6/10 | 2991 days | 61% |
Alonso | 7/10 | 2991 days | 65% |
Andres Gonzalez | 9/10 | 3009 days | 69% |
Steven Chong | 9/10 | 3012 days | 69% |
Johannes Wassner | 10/10 | 3233 days | 58% |
Volker Stroenisch | 5/10 | 3244 days | 44% |
Mette Elholm | 8/10 | 3244 days | 56% |
Sam Fenton-Elston | 5/10 | 3245 days | 44% |
Math Meyer | 5/10 | 3246 days | 44% |
Marie Bocquier | 9/10 | 3246 days | 57% |
S Black | 7/10 | 3252 days | 53% |
Stephan Kirchenbaur | 7/10 | 3253 days | 53% |
Clara Guinard | 6/10 | 3255 days | 49% |
Lilith Hirt | 4/10 | 3257 days | 37% |
Calum Penn | 10/10 | 3258 days | 57% |
Nancy Logan | 7/10 | 3262 days | 53% |
Talissa Missiato | 10/10 | 3264 days | 56% |
Annalies Beard | 7/10 | 3268 days | 52% |
Dawn Howard | 7/10 | 3275 days | 52% |
Melanie Kronbichler | 10/10 | 3288 days | 55% |
Veronique Kaplan | 2/10 | 3291 days | 25% |
Stula Vladimir | 10/10 | 3293 days | 55% |
Florian Mueller | 9/10 | 3303 days | 54% |
Pekka and Jonna | 5/10 | 3308 days | 41% |
Eline Meijer | 8/10 | 3330 days | 52% |
Henri | 6/10 | 3330 days | 46% |
Elodie | 6/10 | 3337 days | 45% |
Mette and Jesper | 6/10 | 3339 days | 45% |
Elsa Caniato | 6/10 | 3349 days | 45% |
Ahmed Mohsen Aly | 10/10 | 3378 days | 51% |
Christian Maruhn | 10/10 | 3410 days | 49% |
Alex | 5/10 | 3642 days | 28% |
R J Pearson | 7/10 | 3659 days | 34% |
Marion and Ralf | 9/10 | 3714 days | 33% |
Richard | 9/10 | 3867 days | 26% |
Julia Schabenberger | 3/10 | 3957 days | 12% |
Lola | 4/10 | 3957 days | 14% |
Laura | 3/10 | 3957 days | 12% |
Janek Belcher | 4/10 | 3966 days | 14% |
Laura | 10/10 | 3972 days | 21% |
Andreas Schindler | 8/10 | 3972 days | 20% |
Herman Schulz | 7/10 | 3991 days | 18% |
Tobias Thull | 6/10 | 3992 days | 17% |
van Linda Werner | 8/10 | 3995 days | 19% |
Aurelien Noailly | 5/10 | 3997 days | 15% |
Sarah | 4/10 | 3997 days | 13% |
Steven Lotrian | 9/10 | 4003 days | 19% |
Emeline Brocard | 9/10 | 4003 days | 19% |
Philip Donachie | 10/10 | 4005 days | 19% |
Luisa Bach | 10/10 | 4005 days | 19% |
Benedict Seite | 8/10 | 4031 days | 17% |
Valerio Penita | 8/10 | 4031 days | 17% |
Piotr Jurkowski | 8/10 | 4033 days | 17% |
Roland Beer | 7/10 | 4036 days | 16% |
Alexia Greasbaum | 9/10 | 4036 days | 17% |
Bet | 8/10 | 4047 days | 16% |
Anja | 9/10 | 4055 days | 16% |
Peter elsleysams | 9/10 | 4055 days | 16% |
Memain | 6/10 | 4320 days | 2% |
Konza | 7/10 | 4321 days | 3% |
Elodie and jo | 6/10 | 4377 days | 0% |
Andre and Marina | 9/10 | 4387 days | 26% |
Hanneke P | 6/10 | 4413 days | 22% |
Harmer de Boer | 8/10 | 4429 days | 25% |
Tony Hines | 7/10 | 4430 days | 24% |
Brigitte | 8/10 | 4432 days | 25% |
Terry Coles | 7/10 | 4444 days | 24% |
Claudia Mueller | 10/10 | 4449 days | 26% |
Presot | 9/10 | 4449 days | 26% |
Faassen | 6/10 | 4452 days | 22% |
Eric and Jen Popma | 8/10 | 4454 days | 25% |
Moss | 10/10 | 4704 days | 26% |
Heiner Reinecke | 8/10 | 4711 days | 25% |
Frank Claassen | 8/10 | 4715 days | 25% |
A Ormsby | 10/10 | 4716 days | 26% |
Fritschi | 8/10 | 4721 days | 25% |
Melanie Friessen | 1/10 | 4721 days | 10% |
Daniel & Manuela | 2/10 | 4725 days | 12% |
Melinda Moir | 1/10 | 4725 days | 10% |
Mats Harstedt | 8/10 | 4728 days | 25% |
Geoffrey Kuppens | 6/10 | 4728 days | 22% |
Lotte Zwail | 6/10 | 4728 days | 22% |
Carolin Haas | 8/10 | 4729 days | 25% |
Christian & Julia | 7/10 | 4729 days | 24% |
Mike & Suzann | 10/10 | 4730 days | 26% |
Frans | 8/10 | 4731 days | 25% |
Jansen | 4/10 | 4731 days | 17% |
Kolen | 7/10 | 4731 days | 24% |
Briulier | 8/10 | 4732 days | 25% |
Rick & Suus | 8/10 | 4732 days | 25% |
Jim Addicott | 10/10 | 4732 days | 26% |
Rachel | 7/10 | 4733 days | 24% |
Verne Heath | 8/10 | 4733 days | 25% |
Astrid Boon | 7/10 | 4733 days | 24% |
Christina | 3/10 | 4734 days | 14% |
Marilyn Mobley | 9/10 | 4734 days | 26% |
Susie Christensen | 7/10 | 4734 days | 24% |
Paul Weidenfeld | 8/10 | 4735 days | 25% |
Langerak | 8/10 | 4735 days | 25% |
Liz Stokes | 7/10 | 4735 days | 24% |
Ole Klothrop | 8/10 | 4742 days | 25% |
Samplonius | 8/10 | 4743 days | 25% |
Cick Pouw | 7/10 | 4747 days | 24% |
Kroepfl | 9/10 | 4747 days | 26% |
Kurt Furuskar | 9/10 | 4759 days | 26% |
Johan Kroese | 5/10 | 4759 days | 20% |
Henriette Haugan | 5/10 | 4761 days | 20% |
Asha | 9/10 | 4779 days | 26% |
Steveuk21 | 6/10 | 4779 days | 22% |
kiwifrenchy | 8/10 | 4779 days | 25% |
Peter Broosder | 8/10 | 4809 days | 25% |
Marek Woznica | 9/10 | 4817 days | 26% |
Nina Bille-Knudsen | 9/10 | 4819 days | 26% |
Willem & Lilian | 7/10 | 4819 days | 24% |
Jan & Marian | 4/10 | 4822 days | 17% |
Oliver Graf | 5/10 | 4824 days | 20% |
Benjamin Meier | 3/10 | 4825 days | 14% |
Herman Plasman | 8/10 | 4825 days | 25% |
Theresa | 6/10 | 4826 days | 22% |
Remco te Lintum | 8/10 | 4826 days | 25% |
Willi & Elke Breier | 10/10 | 4827 days | 26% |
Elke & Charlotte | 6/10 | 4830 days | 22% |
Mark de Boer | 7/10 | 4830 days | 24% |
bdel1963 | 7/10 | 5024 days | 24% |
Claudia Naier | 7/10 | 5063 days | 24% |
Andreas Blessing | 9/10 | 5065 days | 26% |
Marianne Swauger | 6/10 | 5068 days | 22% |
De Groot | 8/10 | 5069 days | 25% |
Steve Waterhouse | 8/10 | 5070 days | 25% |
Barry Digby | 7/10 | 5072 days | 24% |
Michael Simmang | 6/10 | 5073 days | 22% |
Tim | 6/10 | 5075 days | 22% |
Rolf | 6/10 | 5076 days | 22% |
Tina Baun | 5/10 | 5077 days | 20% |
Leanne Shepherd | 9/10 | 5077 days | 26% |
Monica | 8/10 | 5081 days | 25% |
Jan Visser | 6/10 | 5085 days | 22% |
Viola Rickert | 9/10 | 5087 days | 26% |
Ursula Scherch | 8/10 | 5089 days | 25% |
Sanne | 7/10 | 5089 days | 24% |
Jan Vlasblom | 8/10 | 5093 days | 25% |
Walter Peters | 8/10 | 5097 days | 25% |
Anita Aleva | 7/10 | 5097 days | 24% |
Claire Hoyland | 10/10 | 5100 days | 26% |
Rob | 5/10 | 5100 days | 20% |
Faucon | 8/10 | 5100 days | 25% |
Julian Seizinger | 7/10 | 5100 days | 24% |
Mike | 8/10 | 5101 days | 25% |
Trevor Gibbins | 8/10 | 5101 days | 25% |
David and Wendy Lucas | 10/10 | 5102 days | 26% |
David | 8/10 | 5103 days | 25% |
Philipp Rau | 6/10 | 5104 days | 22% |
Georg Hofer | 4/10 | 5106 days | 17% |
G R Vangerven | 7/10 | 5106 days | 24% |
Jarob Brezigar | 9/10 | 5106 days | 26% |
Daniel Lang | 7/10 | 5106 days | 24% |
Lili | 8/10 | 5106 days | 25% |
Jean-Paul Le Clair | 6/10 | 5107 days | 22% |
John Allen | 8/10 | 5108 days | 25% |
Fabi & Sabi | 1/10 | 5108 days | 10% |
Katherine Bernsdorf | 6/10 | 5109 days | 22% |
Daniel Fischer | 5/10 | 5111 days | 20% |
Bekema | 7/10 | 5111 days | 24% |
Augelika Berugard | 8/10 | 5112 days | 25% |
hendrik king | 7/10 | 5144 days | 24% |
Rosey834 | 9/10 | 5175 days | 26% |
kempt | 7/10 | 5389 days | 24% |
astridaus | 5/10 | 5419 days | 20% |
hooperuk | 10/10 | 5419 days | 26% |
Brian Bishop | 9/10 | 5436 days | 26% |
Hans | 6/10 | 5440 days | 22% |
George Lepple | 8/10 | 5443 days | 25% |
Ed & Pat Mitchell | 8/10 | 5458 days | 25% |
Heike Pless | 10/10 | 5459 days | 26% |
Peter Koeck | 5/10 | 5459 days | 20% |
Krause | 4/10 | 5459 days | 17% |
Sue Bennett | 8/10 | 5460 days | 25% |
Mieke Knoops | 7/10 | 5460 days | 24% |
Jakob Pedersen | 5/10 | 5460 days | 20% |
Vandeput | 6/10 | 5464 days | 22% |
Mark | 5/10 | 5469 days | 20% |
Martÿn Steenvoorden | 6/10 | 5470 days | 22% |
Irene Turley | 5/10 | 5473 days | 20% |
Arne van Schol | 6/10 | 5474 days | 22% |
Susan | 9/10 | 5474 days | 26% |
uleugel | 8/10 | 5487 days | 25% |
Hailey & Fin | 3/10 | 5490 days | 14% |
Beute Hjel | 8/10 | 5494 days | 25% |
Kane Chain | 6/10 | 5495 days | 22% |
Family van Hessem | 7/10 | 5498 days | 24% |
Helen and Hans Walser | 10/10 | 5498 days | 26% |
deanlaw | 8/10 | 5523 days | 25% |
annett | 8/10 | 5525 days | 25% |
keane | 8/10 | 5525 days | 25% |
usigmund | 3/10 | 5529 days | 14% |
nadinef | 8/10 | 5532 days | 25% |
andres | 3/10 | 5532 days | 14% |
jameswhite | 7/10 | 5532 days | 24% |
aages | 7/10 | 5533 days | 24% |
thomash | 6/10 | 5534 days | 22% |
Arran J | 7/10 | 5540 days | 24% |
Bill Nash | 5/10 | 5544 days | 20% |
Frank de Voogd | 8/10 | 5544 days | 25% |
Hanne Wichmann | 10/10 | 5544 days | 26% |
Hans & Karin | 7/10 | 5544 days | 24% |
Bue Verrept | 8/10 | 5547 days | 25% |
Hans Hoff | 10/10 | 5548 days | 26% |
Lisette X | 8/10 | 5548 days | 25% |
Gaelle | 8/10 | 5550 days | 25% |
Ulyate | 8/10 | 5551 days | 25% |
Mille Winther | 5/10 | 5551 days | 20% |
Hansjoerg Ehrmann | 7/10 | 5551 days | 24% |
Anayara Diaz Torres | 9/10 | 5551 days | 26% |
Jessica Clarisse | 4/10 | 5552 days | 17% |
Jeanette Larsen | 8/10 | 5552 days | 25% |
Serge Yken | 3/10 | 5566 days | 14% |
barp | 9/10 | 5601 days | 26% |
Evan | 8/10 | 5601 days | 25% |
travelgeek | 5/10 | 5631 days | 20% |
richardh | 8/10 | 5665 days | 25% |
nickm | 10/10 | 5739 days | 26% |
minniemags | 10/10 | 5754 days | 26% |
AndyEngland | 10/10 | 5772 days | 26% |
KatieR | 5/10 | 5782 days | 20% |
straw64 | 3/10 | 5784 days | 14% |
Sally477 | 6/10 | 5785 days | 22% |
Ide | 7/10 | 5785 days | 24% |
Olga | 7/10 | 5785 days | 24% |
AliR | 7/10 | 5800 days | 24% |
AmyBarrett | 5/10 | 5800 days | 20% |
WiebkeS | 8/10 | 5800 days | 25% |
Falk | 8/10 | 5800 days | 25% |
DaveV | 9/10 | 5800 days | 26% |
StefanieGermany | 10/10 | 5801 days | 26% |
FiensG | 8/10 | 5803 days | 25% |
Zeeman | 8/10 | 5803 days | 25% |
Silhan | 9/10 | 5804 days | 26% |
PBouwmessten | 8/10 | 5804 days | 25% |
LucyPoland | 8/10 | 5805 days | 25% |
Erik | 7/10 | 5806 days | 24% |
Gill | 9/10 | 5807 days | 26% |
Ian | 10/10 | 5807 days | 26% |
Stefanie | 6/10 | 5809 days | 22% |
PeteH1 | 8/10 | 5810 days | 25% |
Anneleen | 8/10 | 5814 days | 25% |
FrankFlemming | 6/10 | 5818 days | 22% |
Manfred | 8/10 | 5820 days | 25% |
Ed | 9/10 | 5820 days | 26% |
Kay | 8/10 | 5827 days | 25% |
Krapels | 5/10 | 5828 days | 20% |
AbigailB | 6/10 | 5829 days | 22% |
AurelieD | 10/10 | 5831 days | 26% |
Ian S | 7/10 | 5833 days | 24% |
Lorna | 10/10 | 5833 days | 26% |
Bruce | 10/10 | 5834 days | 26% |
Annemarie | 6/10 | 5834 days | 22% |
orianne | 7/10 | 5841 days | 24% |
RasmusB | 6/10 | 5841 days | 22% |
GrillGermany | 7/10 | 5842 days | 24% |
Daniel | 7/10 | 5843 days | 24% |
BauerGermany | 7/10 | 5843 days | 24% |
Jessica | 9/10 | 5848 days | 26% |
Bert | 7/10 | 5848 days | 24% |
G Lart | 10/10 | 5848 days | 26% |
Ulrike | 6/10 | 5848 days | 22% |
Carolyn | 2/10 | 5852 days | 12% |
Erik | 7/10 | 5856 days | 24% |
Hove | 8/10 | 5856 days | 25% |
Thierry | 8/10 | 5856 days | 25% |
Sandra | 6/10 | 5856 days | 22% |
Joachim | 7/10 | 5856 days | 24% |
Zylstra | 8/10 | 5864 days | 25% |
Spyfox | 10/10 | 5890 days | 26% |
Sandra | 8/10 | 5896 days | 25% |
Eveline | 6/10 | 5897 days | 22% |
Lynne | 8/10 | 5897 days | 25% |
Getkate | 9/10 | 5905 days | 26% |
Elke | 8/10 | 5905 days | 25% |
Kath | 10/10 | 5961 days | 26% |
Charlotte | 7/10 | 5994 days | 24% |
Talitia | 8/10 | 6003 days | 25% |
Shannon | 6/10 | 6032 days | 22% |
BexStar | 3/10 | 6132 days | 14% |
Leanne Priestley | 3/10 | 6155 days | 14% |
Amy Clark | 9/10 | 6155 days | 26% |
Toby | 8/10 | 6156 days | 25% |
AlanN316 | 10/10 | 6165 days | 26% |
Annette Hurst | 9/10 | 6174 days | 26% |
Olaf Penn | 7/10 | 6175 days | 24% |
Roger Repolusk | 8/10 | 6181 days | 25% |
Nancy Dol | 8/10 | 6181 days | 25% |
John Woodrow | 9/10 | 6185 days | 26% |
Myrtille de Vries | 9/10 | 6188 days | 26% |
Roman | 7/10 | 6195 days | 24% |
ranker_851 | 8/10 | 6195 days | 25% |
Atara | 8/10 | 6195 days | 25% |
Christoph&Isabell | 7/10 | 6197 days | 24% |
Stephanie Noverraz | 6/10 | 6204 days | 22% |
Laura | 7/10 | 6220 days | 24% |
Hans Olthof | 9/10 | 6227 days | 26% |
Gail | 8/10 | 6230 days | 25% |
Hans | 8/10 | 6260 days | 25% |
Valeria Barouch | 6/10 | 6266 days | 22% |
Neil Cooke | 9/10 | 6266 days | 26% |
Samuel Brejeon | 9/10 | 6269 days | 26% |
Ole Weber | 9/10 | 6273 days | 26% |
Glyn Jones | 8/10 | 6274 days | 25% |
Anthony | 7/10 | 6274 days | 24% |
Martina | 8/10 | 6274 days | 25% |
Lara Gema Conde | 8/10 | 6276 days | 25% |
ranker_46 | 7/10 | 6386 days | 24% |
Hans Knappmann | 10/10 | 6386 days | 26% |
Andy Chapman | 8/10 | 6386 days | 25% |
Lisbeth Johansson | 4/10 | 6386 days | 17% |
JanKovar | 8/10 | 6502 days | 25% |
ShoshanaAbrams | 8/10 | 6505 days | 25% |
Elaine | 6/10 | 6505 days | 22% |
Marcus | 7/10 | 6512 days | 24% |
Jonas | 5/10 | 6519 days | 20% |
Susan | 8/10 | 6534 days | 25% |
Frederik | 9/10 | 6538 days | 26% |
Delgroot | 6/10 | 6542 days | 22% |
Mary | 7/10 | 6549 days | 24% |
beesom | 8/10 | 6550 days | 25% |
Jensen | 8/10 | 6554 days | 25% |
Frauke | 8/10 | 6556 days | 25% |
Fiona | 7/10 | 6560 days | 24% |
Gordon | 9/10 | 6561 days | 26% |
Rolf | 7/10 | 6562 days | 24% |
Nicole | 6/10 | 6562 days | 22% |
Bridget Mitchell | 9/10 | 6573 days | 26% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.12% |
200 | -4.14% |
201 | -4.16% |
202 | -4.18% |
203 | -4.20% |
… | … |
6.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.