Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2438 days | 100% |
Eva Cordemeyer | 8/10 | 2677 days | 86% |
Pete Martin | 10/10 | 2934 days | 74% |
Sam Wolfe | 9/10 | 2944 days | 73% |
Benedikt Lorenz | 8/10 | 2965 days | 71% |
Sheila Webb | 10/10 | 2965 days | 73% |
Thomas Klinting | 8/10 | 2969 days | 71% |
Felix Koehler | 7/10 | 2973 days | 67% |
Simon Barber | 5/10 | 2973 days | 55% |
Antoine | 7/10 | 2997 days | 66% |
Tom Rogers | 10/10 | 3017 days | 70% |
Tim | 7/10 | 3021 days | 65% |
Jendrik | 6/10 | 3021 days | 60% |
Josh Bird | 6/10 | 3023 days | 60% |
Alonso | 7/10 | 3023 days | 65% |
Andres Gonzalez | 9/10 | 3041 days | 68% |
Steven Chong | 9/10 | 3044 days | 68% |
Johannes Wassner | 10/10 | 3265 days | 57% |
Volker Stroenisch | 5/10 | 3276 days | 43% |
Mette Elholm | 8/10 | 3276 days | 55% |
Sam Fenton-Elston | 5/10 | 3277 days | 43% |
Math Meyer | 5/10 | 3278 days | 43% |
Marie Bocquier | 9/10 | 3278 days | 56% |
S Black | 7/10 | 3284 days | 52% |
Stephan Kirchenbaur | 7/10 | 3285 days | 52% |
Clara Guinard | 6/10 | 3287 days | 48% |
Lilith Hirt | 4/10 | 3289 days | 36% |
Calum Penn | 10/10 | 3290 days | 56% |
Nancy Logan | 7/10 | 3294 days | 51% |
Talissa Missiato | 10/10 | 3296 days | 55% |
Annalies Beard | 7/10 | 3300 days | 51% |
Dawn Howard | 7/10 | 3307 days | 51% |
Melanie Kronbichler | 10/10 | 3320 days | 54% |
Veronique Kaplan | 2/10 | 3323 days | 24% |
Stula Vladimir | 10/10 | 3325 days | 54% |
Florian Mueller | 9/10 | 3335 days | 53% |
Pekka and Jonna | 5/10 | 3340 days | 40% |
Eline Meijer | 8/10 | 3362 days | 51% |
Henri | 6/10 | 3362 days | 44% |
Elodie | 6/10 | 3369 days | 44% |
Mette and Jesper | 6/10 | 3371 days | 44% |
Elsa Caniato | 6/10 | 3381 days | 44% |
Ahmed Mohsen Aly | 10/10 | 3410 days | 49% |
Christian Maruhn | 10/10 | 3442 days | 48% |
Alex | 5/10 | 3674 days | 27% |
R J Pearson | 7/10 | 3691 days | 32% |
Marion and Ralf | 9/10 | 3746 days | 31% |
Richard | 9/10 | 3899 days | 24% |
Julia Schabenberger | 3/10 | 3989 days | 10% |
Lola | 4/10 | 3989 days | 12% |
Laura | 3/10 | 3989 days | 10% |
Janek Belcher | 4/10 | 3998 days | 12% |
Laura | 10/10 | 4004 days | 18% |
Andreas Schindler | 8/10 | 4004 days | 18% |
Herman Schulz | 7/10 | 4023 days | 16% |
Tobias Thull | 6/10 | 4024 days | 15% |
van Linda Werner | 8/10 | 4027 days | 17% |
Aurelien Noailly | 5/10 | 4029 days | 13% |
Sarah | 4/10 | 4029 days | 11% |
Steven Lotrian | 9/10 | 4035 days | 17% |
Emeline Brocard | 9/10 | 4035 days | 17% |
Philip Donachie | 10/10 | 4037 days | 17% |
Luisa Bach | 10/10 | 4037 days | 17% |
Benedict Seite | 8/10 | 4063 days | 15% |
Valerio Penita | 8/10 | 4063 days | 15% |
Piotr Jurkowski | 8/10 | 4065 days | 15% |
Roland Beer | 7/10 | 4068 days | 14% |
Alexia Greasbaum | 9/10 | 4068 days | 15% |
Bet | 8/10 | 4079 days | 14% |
Anja | 9/10 | 4087 days | 14% |
Peter elsleysams | 9/10 | 4087 days | 14% |
Memain | 6/10 | 4352 days | 0% |
Konza | 7/10 | 4353 days | 0% |
Elodie and jo | 6/10 | 4409 days | 22% |
Andre and Marina | 9/10 | 4419 days | 25% |
Hanneke P | 6/10 | 4445 days | 22% |
Harmer de Boer | 8/10 | 4461 days | 25% |
Tony Hines | 7/10 | 4462 days | 24% |
Brigitte | 8/10 | 4464 days | 25% |
Terry Coles | 7/10 | 4476 days | 24% |
Claudia Mueller | 10/10 | 4481 days | 25% |
Presot | 9/10 | 4481 days | 25% |
Faassen | 6/10 | 4484 days | 22% |
Eric and Jen Popma | 8/10 | 4486 days | 25% |
Moss | 10/10 | 4736 days | 25% |
Heiner Reinecke | 8/10 | 4743 days | 25% |
Frank Claassen | 8/10 | 4747 days | 25% |
A Ormsby | 10/10 | 4748 days | 25% |
Fritschi | 8/10 | 4753 days | 25% |
Melanie Friessen | 1/10 | 4753 days | 10% |
Daniel & Manuela | 2/10 | 4757 days | 11% |
Melinda Moir | 1/10 | 4757 days | 10% |
Mats Harstedt | 8/10 | 4760 days | 25% |
Geoffrey Kuppens | 6/10 | 4760 days | 22% |
Lotte Zwail | 6/10 | 4760 days | 22% |
Carolin Haas | 8/10 | 4761 days | 25% |
Christian & Julia | 7/10 | 4761 days | 24% |
Mike & Suzann | 10/10 | 4762 days | 25% |
Frans | 8/10 | 4763 days | 25% |
Jansen | 4/10 | 4763 days | 16% |
Kolen | 7/10 | 4763 days | 24% |
Briulier | 8/10 | 4764 days | 25% |
Rick & Suus | 8/10 | 4764 days | 25% |
Jim Addicott | 10/10 | 4764 days | 25% |
Rachel | 7/10 | 4765 days | 24% |
Verne Heath | 8/10 | 4765 days | 25% |
Astrid Boon | 7/10 | 4765 days | 24% |
Christina | 3/10 | 4766 days | 13% |
Marilyn Mobley | 9/10 | 4766 days | 25% |
Susie Christensen | 7/10 | 4766 days | 24% |
Paul Weidenfeld | 8/10 | 4767 days | 25% |
Langerak | 8/10 | 4767 days | 25% |
Liz Stokes | 7/10 | 4767 days | 24% |
Ole Klothrop | 8/10 | 4774 days | 25% |
Samplonius | 8/10 | 4775 days | 25% |
Cick Pouw | 7/10 | 4779 days | 24% |
Kroepfl | 9/10 | 4779 days | 25% |
Kurt Furuskar | 9/10 | 4791 days | 25% |
Johan Kroese | 5/10 | 4791 days | 19% |
Henriette Haugan | 5/10 | 4793 days | 19% |
Asha | 9/10 | 4811 days | 25% |
Steveuk21 | 6/10 | 4811 days | 22% |
kiwifrenchy | 8/10 | 4811 days | 25% |
Peter Broosder | 8/10 | 4841 days | 25% |
Marek Woznica | 9/10 | 4849 days | 25% |
Nina Bille-Knudsen | 9/10 | 4851 days | 25% |
Willem & Lilian | 7/10 | 4851 days | 24% |
Jan & Marian | 4/10 | 4854 days | 16% |
Oliver Graf | 5/10 | 4856 days | 19% |
Benjamin Meier | 3/10 | 4857 days | 13% |
Herman Plasman | 8/10 | 4857 days | 25% |
Theresa | 6/10 | 4858 days | 22% |
Remco te Lintum | 8/10 | 4858 days | 25% |
Willi & Elke Breier | 10/10 | 4859 days | 25% |
Elke & Charlotte | 6/10 | 4862 days | 22% |
Mark de Boer | 7/10 | 4862 days | 24% |
bdel1963 | 7/10 | 5056 days | 24% |
Claudia Naier | 7/10 | 5095 days | 24% |
Andreas Blessing | 9/10 | 5097 days | 25% |
Marianne Swauger | 6/10 | 5100 days | 22% |
De Groot | 8/10 | 5101 days | 25% |
Steve Waterhouse | 8/10 | 5102 days | 25% |
Barry Digby | 7/10 | 5104 days | 24% |
Michael Simmang | 6/10 | 5105 days | 22% |
Tim | 6/10 | 5107 days | 22% |
Rolf | 6/10 | 5108 days | 22% |
Tina Baun | 5/10 | 5109 days | 19% |
Leanne Shepherd | 9/10 | 5109 days | 25% |
Monica | 8/10 | 5113 days | 25% |
Jan Visser | 6/10 | 5117 days | 22% |
Viola Rickert | 9/10 | 5119 days | 25% |
Ursula Scherch | 8/10 | 5121 days | 25% |
Sanne | 7/10 | 5121 days | 24% |
Jan Vlasblom | 8/10 | 5125 days | 25% |
Walter Peters | 8/10 | 5129 days | 25% |
Anita Aleva | 7/10 | 5129 days | 24% |
Claire Hoyland | 10/10 | 5132 days | 25% |
Rob | 5/10 | 5132 days | 19% |
Faucon | 8/10 | 5132 days | 25% |
Julian Seizinger | 7/10 | 5132 days | 24% |
Mike | 8/10 | 5133 days | 25% |
Trevor Gibbins | 8/10 | 5133 days | 25% |
David and Wendy Lucas | 10/10 | 5134 days | 25% |
David | 8/10 | 5135 days | 25% |
Philipp Rau | 6/10 | 5136 days | 22% |
Georg Hofer | 4/10 | 5138 days | 16% |
G R Vangerven | 7/10 | 5138 days | 24% |
Jarob Brezigar | 9/10 | 5138 days | 25% |
Daniel Lang | 7/10 | 5138 days | 24% |
Lili | 8/10 | 5138 days | 25% |
Jean-Paul Le Clair | 6/10 | 5139 days | 22% |
John Allen | 8/10 | 5140 days | 25% |
Fabi & Sabi | 1/10 | 5140 days | 10% |
Katherine Bernsdorf | 6/10 | 5141 days | 22% |
Daniel Fischer | 5/10 | 5143 days | 19% |
Bekema | 7/10 | 5143 days | 24% |
Augelika Berugard | 8/10 | 5144 days | 25% |
hendrik king | 7/10 | 5176 days | 24% |
Rosey834 | 9/10 | 5207 days | 25% |
kempt | 7/10 | 5421 days | 24% |
astridaus | 5/10 | 5451 days | 19% |
hooperuk | 10/10 | 5451 days | 25% |
Brian Bishop | 9/10 | 5468 days | 25% |
Hans | 6/10 | 5472 days | 22% |
George Lepple | 8/10 | 5475 days | 25% |
Ed & Pat Mitchell | 8/10 | 5490 days | 25% |
Heike Pless | 10/10 | 5491 days | 25% |
Peter Koeck | 5/10 | 5491 days | 19% |
Krause | 4/10 | 5491 days | 16% |
Sue Bennett | 8/10 | 5492 days | 25% |
Mieke Knoops | 7/10 | 5492 days | 24% |
Jakob Pedersen | 5/10 | 5492 days | 19% |
Vandeput | 6/10 | 5496 days | 22% |
Mark | 5/10 | 5501 days | 19% |
Martÿn Steenvoorden | 6/10 | 5502 days | 22% |
Irene Turley | 5/10 | 5505 days | 19% |
Arne van Schol | 6/10 | 5506 days | 22% |
Susan | 9/10 | 5506 days | 25% |
uleugel | 8/10 | 5519 days | 25% |
Hailey & Fin | 3/10 | 5522 days | 13% |
Beute Hjel | 8/10 | 5526 days | 25% |
Kane Chain | 6/10 | 5527 days | 22% |
Family van Hessem | 7/10 | 5530 days | 24% |
Helen and Hans Walser | 10/10 | 5530 days | 25% |
deanlaw | 8/10 | 5555 days | 25% |
annett | 8/10 | 5557 days | 25% |
keane | 8/10 | 5557 days | 25% |
usigmund | 3/10 | 5561 days | 13% |
nadinef | 8/10 | 5564 days | 25% |
andres | 3/10 | 5564 days | 13% |
jameswhite | 7/10 | 5564 days | 24% |
aages | 7/10 | 5565 days | 24% |
thomash | 6/10 | 5566 days | 22% |
Arran J | 7/10 | 5572 days | 24% |
Bill Nash | 5/10 | 5576 days | 19% |
Frank de Voogd | 8/10 | 5576 days | 25% |
Hanne Wichmann | 10/10 | 5576 days | 25% |
Hans & Karin | 7/10 | 5576 days | 24% |
Bue Verrept | 8/10 | 5579 days | 25% |
Hans Hoff | 10/10 | 5580 days | 25% |
Lisette X | 8/10 | 5580 days | 25% |
Gaelle | 8/10 | 5582 days | 25% |
Ulyate | 8/10 | 5583 days | 25% |
Mille Winther | 5/10 | 5583 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5583 days | 24% |
Anayara Diaz Torres | 9/10 | 5583 days | 25% |
Jessica Clarisse | 4/10 | 5584 days | 16% |
Jeanette Larsen | 8/10 | 5584 days | 25% |
Serge Yken | 3/10 | 5598 days | 13% |
barp | 9/10 | 5633 days | 25% |
Evan | 8/10 | 5633 days | 25% |
travelgeek | 5/10 | 5663 days | 19% |
richardh | 8/10 | 5697 days | 25% |
nickm | 10/10 | 5771 days | 25% |
minniemags | 10/10 | 5786 days | 25% |
AndyEngland | 10/10 | 5804 days | 25% |
KatieR | 5/10 | 5814 days | 19% |
straw64 | 3/10 | 5816 days | 13% |
Sally477 | 6/10 | 5817 days | 22% |
Ide | 7/10 | 5817 days | 24% |
Olga | 7/10 | 5817 days | 24% |
AliR | 7/10 | 5832 days | 24% |
AmyBarrett | 5/10 | 5832 days | 19% |
WiebkeS | 8/10 | 5832 days | 25% |
Falk | 8/10 | 5832 days | 25% |
DaveV | 9/10 | 5832 days | 25% |
StefanieGermany | 10/10 | 5833 days | 25% |
FiensG | 8/10 | 5835 days | 25% |
Zeeman | 8/10 | 5835 days | 25% |
Silhan | 9/10 | 5836 days | 25% |
PBouwmessten | 8/10 | 5836 days | 25% |
LucyPoland | 8/10 | 5837 days | 25% |
Erik | 7/10 | 5838 days | 24% |
Gill | 9/10 | 5839 days | 25% |
Ian | 10/10 | 5840 days | 25% |
Stefanie | 6/10 | 5841 days | 22% |
PeteH1 | 8/10 | 5842 days | 25% |
Anneleen | 8/10 | 5846 days | 25% |
FrankFlemming | 6/10 | 5850 days | 22% |
Manfred | 8/10 | 5852 days | 25% |
Ed | 9/10 | 5852 days | 25% |
Kay | 8/10 | 5859 days | 25% |
Krapels | 5/10 | 5860 days | 19% |
AbigailB | 6/10 | 5861 days | 22% |
AurelieD | 10/10 | 5863 days | 25% |
Ian S | 7/10 | 5865 days | 24% |
Lorna | 10/10 | 5865 days | 25% |
Bruce | 10/10 | 5866 days | 25% |
Annemarie | 6/10 | 5866 days | 22% |
orianne | 7/10 | 5873 days | 24% |
RasmusB | 6/10 | 5873 days | 22% |
GrillGermany | 7/10 | 5874 days | 24% |
Daniel | 7/10 | 5875 days | 24% |
BauerGermany | 7/10 | 5875 days | 24% |
Jessica | 9/10 | 5880 days | 25% |
Bert | 7/10 | 5880 days | 24% |
G Lart | 10/10 | 5880 days | 25% |
Ulrike | 6/10 | 5880 days | 22% |
Carolyn | 2/10 | 5884 days | 11% |
Erik | 7/10 | 5888 days | 24% |
Hove | 8/10 | 5888 days | 25% |
Thierry | 8/10 | 5888 days | 25% |
Sandra | 6/10 | 5888 days | 22% |
Joachim | 7/10 | 5888 days | 24% |
Zylstra | 8/10 | 5896 days | 25% |
Spyfox | 10/10 | 5922 days | 25% |
Sandra | 8/10 | 5928 days | 25% |
Eveline | 6/10 | 5929 days | 22% |
Lynne | 8/10 | 5929 days | 25% |
Getkate | 9/10 | 5937 days | 25% |
Elke | 8/10 | 5937 days | 25% |
Kath | 10/10 | 5993 days | 25% |
Charlotte | 7/10 | 6026 days | 24% |
Talitia | 8/10 | 6035 days | 25% |
Shannon | 6/10 | 6064 days | 22% |
BexStar | 3/10 | 6164 days | 13% |
Leanne Priestley | 3/10 | 6187 days | 13% |
Amy Clark | 9/10 | 6187 days | 25% |
Toby | 8/10 | 6188 days | 25% |
AlanN316 | 10/10 | 6197 days | 25% |
Annette Hurst | 9/10 | 6206 days | 25% |
Olaf Penn | 7/10 | 6207 days | 24% |
Roger Repolusk | 8/10 | 6213 days | 25% |
Nancy Dol | 8/10 | 6213 days | 25% |
John Woodrow | 9/10 | 6217 days | 25% |
Myrtille de Vries | 9/10 | 6220 days | 25% |
Roman | 7/10 | 6227 days | 24% |
ranker_851 | 8/10 | 6227 days | 25% |
Atara | 8/10 | 6227 days | 25% |
Christoph&Isabell | 7/10 | 6229 days | 24% |
Stephanie Noverraz | 6/10 | 6236 days | 22% |
Laura | 7/10 | 6252 days | 24% |
Hans Olthof | 9/10 | 6259 days | 25% |
Gail | 8/10 | 6262 days | 25% |
Hans | 8/10 | 6292 days | 25% |
Valeria Barouch | 6/10 | 6298 days | 22% |
Neil Cooke | 9/10 | 6298 days | 25% |
Samuel Brejeon | 9/10 | 6301 days | 25% |
Ole Weber | 9/10 | 6305 days | 25% |
Glyn Jones | 8/10 | 6306 days | 25% |
Anthony | 7/10 | 6306 days | 24% |
Martina | 8/10 | 6306 days | 25% |
Lara Gema Conde | 8/10 | 6308 days | 25% |
ranker_46 | 7/10 | 6418 days | 24% |
Hans Knappmann | 10/10 | 6418 days | 25% |
Andy Chapman | 8/10 | 6418 days | 25% |
Lisbeth Johansson | 4/10 | 6418 days | 16% |
JanKovar | 8/10 | 6534 days | 25% |
ShoshanaAbrams | 8/10 | 6537 days | 25% |
Elaine | 6/10 | 6537 days | 22% |
Marcus | 7/10 | 6544 days | 24% |
Jonas | 5/10 | 6551 days | 19% |
Susan | 8/10 | 6566 days | 25% |
Frederik | 9/10 | 6570 days | 25% |
Delgroot | 6/10 | 6574 days | 22% |
Mary | 7/10 | 6581 days | 24% |
beesom | 8/10 | 6582 days | 25% |
Jensen | 8/10 | 6586 days | 25% |
Frauke | 8/10 | 6588 days | 25% |
Fiona | 7/10 | 6592 days | 24% |
Gordon | 9/10 | 6593 days | 25% |
Rolf | 7/10 | 6594 days | 24% |
Nicole | 6/10 | 6594 days | 22% |
Bridget Mitchell | 9/10 | 6605 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.03% |
198 | -4.05% |
199 | -4.07% |
200 | -4.09% |
201 | -4.11% |
202 | -4.13% |
203 | -4.15% |
… | … |
6.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.