Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2335 days | 100% |
Eva Cordemeyer | 8/10 | 2574 days | 87% |
Pete Martin | 10/10 | 2831 days | 76% |
Sam Wolfe | 9/10 | 2841 days | 74% |
Benedikt Lorenz | 8/10 | 2862 days | 73% |
Sheila Webb | 10/10 | 2862 days | 74% |
Thomas Klinting | 8/10 | 2866 days | 73% |
Felix Koehler | 7/10 | 2870 days | 69% |
Simon Barber | 5/10 | 2870 days | 56% |
Antoine | 7/10 | 2894 days | 68% |
Tom Rogers | 10/10 | 2914 days | 72% |
Tim | 7/10 | 2918 days | 67% |
Jendrik | 6/10 | 2918 days | 62% |
Josh Bird | 6/10 | 2920 days | 61% |
Alonso | 7/10 | 2920 days | 66% |
Andres Gonzalez | 9/10 | 2938 days | 70% |
Steven Chong | 9/10 | 2942 days | 70% |
Johannes Wassner | 10/10 | 3162 days | 60% |
Volker Stroenisch | 5/10 | 3173 days | 45% |
Mette Elholm | 8/10 | 3173 days | 58% |
Sam Fenton-Elston | 5/10 | 3174 days | 45% |
Math Meyer | 5/10 | 3175 days | 45% |
Marie Bocquier | 9/10 | 3175 days | 58% |
S Black | 7/10 | 3181 days | 55% |
Stephan Kirchenbaur | 7/10 | 3182 days | 54% |
Clara Guinard | 6/10 | 3184 days | 50% |
Lilith Hirt | 4/10 | 3186 days | 38% |
Calum Penn | 10/10 | 3187 days | 58% |
Nancy Logan | 7/10 | 3191 days | 54% |
Talissa Missiato | 10/10 | 3193 days | 58% |
Annalies Beard | 7/10 | 3197 days | 54% |
Dawn Howard | 7/10 | 3204 days | 53% |
Melanie Kronbichler | 10/10 | 3217 days | 57% |
Veronique Kaplan | 2/10 | 3220 days | 26% |
Stula Vladimir | 10/10 | 3222 days | 57% |
Florian Mueller | 9/10 | 3232 days | 56% |
Pekka and Jonna | 5/10 | 3237 days | 43% |
Eline Meijer | 8/10 | 3259 days | 54% |
Henri | 6/10 | 3259 days | 47% |
Elodie | 6/10 | 3266 days | 47% |
Mette and Jesper | 6/10 | 3268 days | 47% |
Elsa Caniato | 6/10 | 3278 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3307 days | 52% |
Christian Maruhn | 10/10 | 3339 days | 51% |
Alex | 5/10 | 3571 days | 30% |
R J Pearson | 7/10 | 3588 days | 36% |
Marion and Ralf | 9/10 | 3643 days | 36% |
Richard | 9/10 | 3796 days | 28% |
Julia Schabenberger | 3/10 | 3886 days | 13% |
Lola | 4/10 | 3886 days | 16% |
Laura | 3/10 | 3886 days | 13% |
Janek Belcher | 4/10 | 3895 days | 15% |
Laura | 10/10 | 3901 days | 23% |
Andreas Schindler | 8/10 | 3901 days | 23% |
Herman Schulz | 7/10 | 3920 days | 21% |
Tobias Thull | 6/10 | 3921 days | 19% |
van Linda Werner | 8/10 | 3924 days | 22% |
Aurelien Noailly | 5/10 | 3926 days | 17% |
Sarah | 4/10 | 3926 days | 14% |
Steven Lotrian | 9/10 | 3932 days | 22% |
Emeline Brocard | 9/10 | 3932 days | 22% |
Philip Donachie | 10/10 | 3934 days | 22% |
Luisa Bach | 10/10 | 3934 days | 22% |
Benedict Seite | 8/10 | 3960 days | 20% |
Valerio Penita | 8/10 | 3960 days | 20% |
Piotr Jurkowski | 8/10 | 3962 days | 20% |
Roland Beer | 7/10 | 3965 days | 19% |
Alexia Greasbaum | 9/10 | 3965 days | 20% |
Bet | 8/10 | 3976 days | 19% |
Anja | 9/10 | 3984 days | 19% |
Peter elsleysams | 9/10 | 3984 days | 19% |
Memain | 6/10 | 4249 days | 5% |
Konza | 7/10 | 4250 days | 6% |
Elodie and jo | 6/10 | 4306 days | 3% |
Andre and Marina | 9/10 | 4316 days | 3% |
Hanneke P | 6/10 | 4342 days | 2% |
Harmer de Boer | 8/10 | 4358 days | 1% |
Tony Hines | 7/10 | 4359 days | 1% |
Brigitte | 8/10 | 4361 days | 1% |
Terry Coles | 7/10 | 4373 days | 0% |
Claudia Mueller | 10/10 | 4378 days | 0% |
Presot | 9/10 | 4378 days | 0% |
Faassen | 6/10 | 4381 days | 21% |
Eric and Jen Popma | 8/10 | 4383 days | 24% |
Moss | 10/10 | 4633 days | 25% |
Heiner Reinecke | 8/10 | 4640 days | 24% |
Frank Claassen | 8/10 | 4644 days | 24% |
A Ormsby | 10/10 | 4645 days | 25% |
Fritschi | 8/10 | 4650 days | 24% |
Melanie Friessen | 1/10 | 4650 days | 10% |
Daniel & Manuela | 2/10 | 4654 days | 11% |
Melinda Moir | 1/10 | 4654 days | 10% |
Mats Harstedt | 8/10 | 4657 days | 24% |
Geoffrey Kuppens | 6/10 | 4657 days | 21% |
Lotte Zwail | 6/10 | 4657 days | 21% |
Carolin Haas | 8/10 | 4658 days | 24% |
Christian & Julia | 7/10 | 4658 days | 23% |
Mike & Suzann | 10/10 | 4659 days | 25% |
Frans | 8/10 | 4660 days | 24% |
Jansen | 4/10 | 4660 days | 16% |
Kolen | 7/10 | 4660 days | 23% |
Briulier | 8/10 | 4661 days | 24% |
Rick & Suus | 8/10 | 4661 days | 24% |
Jim Addicott | 10/10 | 4661 days | 25% |
Rachel | 7/10 | 4662 days | 23% |
Verne Heath | 8/10 | 4662 days | 24% |
Astrid Boon | 7/10 | 4662 days | 23% |
Christina | 3/10 | 4663 days | 14% |
Marilyn Mobley | 9/10 | 4663 days | 25% |
Susie Christensen | 7/10 | 4663 days | 23% |
Paul Weidenfeld | 8/10 | 4664 days | 24% |
Langerak | 8/10 | 4664 days | 24% |
Liz Stokes | 7/10 | 4664 days | 23% |
Ole Klothrop | 8/10 | 4671 days | 24% |
Samplonius | 8/10 | 4672 days | 24% |
Cick Pouw | 7/10 | 4676 days | 23% |
Kroepfl | 9/10 | 4676 days | 25% |
Kurt Furuskar | 9/10 | 4688 days | 25% |
Johan Kroese | 5/10 | 4688 days | 19% |
Henriette Haugan | 5/10 | 4690 days | 19% |
Asha | 9/10 | 4708 days | 25% |
Steveuk21 | 6/10 | 4708 days | 21% |
kiwifrenchy | 8/10 | 4708 days | 24% |
Peter Broosder | 8/10 | 4738 days | 24% |
Marek Woznica | 9/10 | 4746 days | 25% |
Nina Bille-Knudsen | 9/10 | 4748 days | 25% |
Willem & Lilian | 7/10 | 4748 days | 23% |
Jan & Marian | 4/10 | 4751 days | 16% |
Oliver Graf | 5/10 | 4753 days | 19% |
Benjamin Meier | 3/10 | 4754 days | 14% |
Herman Plasman | 8/10 | 4754 days | 24% |
Theresa | 6/10 | 4755 days | 21% |
Remco te Lintum | 8/10 | 4755 days | 24% |
Willi & Elke Breier | 10/10 | 4756 days | 25% |
Elke & Charlotte | 6/10 | 4759 days | 21% |
Mark de Boer | 7/10 | 4759 days | 23% |
bdel1963 | 7/10 | 4953 days | 23% |
Claudia Naier | 7/10 | 4992 days | 23% |
Andreas Blessing | 9/10 | 4994 days | 25% |
Marianne Swauger | 6/10 | 4997 days | 21% |
De Groot | 8/10 | 4998 days | 24% |
Steve Waterhouse | 8/10 | 4999 days | 24% |
Barry Digby | 7/10 | 5001 days | 23% |
Michael Simmang | 6/10 | 5002 days | 21% |
Tim | 6/10 | 5004 days | 21% |
Rolf | 6/10 | 5005 days | 21% |
Tina Baun | 5/10 | 5006 days | 19% |
Leanne Shepherd | 9/10 | 5006 days | 25% |
Monica | 8/10 | 5010 days | 24% |
Jan Visser | 6/10 | 5014 days | 21% |
Viola Rickert | 9/10 | 5016 days | 25% |
Ursula Scherch | 8/10 | 5018 days | 24% |
Sanne | 7/10 | 5018 days | 23% |
Jan Vlasblom | 8/10 | 5022 days | 24% |
Walter Peters | 8/10 | 5026 days | 24% |
Anita Aleva | 7/10 | 5026 days | 23% |
Claire Hoyland | 10/10 | 5029 days | 25% |
Rob | 5/10 | 5029 days | 19% |
Faucon | 8/10 | 5029 days | 24% |
Julian Seizinger | 7/10 | 5029 days | 23% |
Mike | 8/10 | 5030 days | 24% |
Trevor Gibbins | 8/10 | 5030 days | 24% |
David and Wendy Lucas | 10/10 | 5031 days | 25% |
David | 8/10 | 5032 days | 24% |
Philipp Rau | 6/10 | 5033 days | 21% |
Georg Hofer | 4/10 | 5035 days | 16% |
G R Vangerven | 7/10 | 5035 days | 23% |
Jarob Brezigar | 9/10 | 5035 days | 25% |
Daniel Lang | 7/10 | 5035 days | 23% |
Lili | 8/10 | 5035 days | 24% |
Jean-Paul Le Clair | 6/10 | 5036 days | 21% |
John Allen | 8/10 | 5037 days | 24% |
Fabi & Sabi | 1/10 | 5037 days | 10% |
Katherine Bernsdorf | 6/10 | 5038 days | 21% |
Daniel Fischer | 5/10 | 5040 days | 19% |
Bekema | 7/10 | 5040 days | 23% |
Augelika Berugard | 8/10 | 5041 days | 24% |
hendrik king | 7/10 | 5073 days | 23% |
Rosey834 | 9/10 | 5104 days | 25% |
kempt | 7/10 | 5318 days | 23% |
astridaus | 5/10 | 5348 days | 19% |
hooperuk | 10/10 | 5348 days | 25% |
Brian Bishop | 9/10 | 5365 days | 25% |
Hans | 6/10 | 5369 days | 21% |
George Lepple | 8/10 | 5372 days | 24% |
Ed & Pat Mitchell | 8/10 | 5387 days | 24% |
Heike Pless | 10/10 | 5388 days | 25% |
Peter Koeck | 5/10 | 5388 days | 19% |
Krause | 4/10 | 5388 days | 16% |
Sue Bennett | 8/10 | 5389 days | 24% |
Mieke Knoops | 7/10 | 5389 days | 23% |
Jakob Pedersen | 5/10 | 5389 days | 19% |
Vandeput | 6/10 | 5393 days | 21% |
Mark | 5/10 | 5398 days | 19% |
Martÿn Steenvoorden | 6/10 | 5399 days | 21% |
Irene Turley | 5/10 | 5402 days | 19% |
Arne van Schol | 6/10 | 5403 days | 21% |
Susan | 9/10 | 5403 days | 25% |
uleugel | 8/10 | 5416 days | 24% |
Hailey & Fin | 3/10 | 5419 days | 14% |
Beute Hjel | 8/10 | 5423 days | 24% |
Kane Chain | 6/10 | 5424 days | 21% |
Family van Hessem | 7/10 | 5427 days | 23% |
Helen and Hans Walser | 10/10 | 5427 days | 25% |
deanlaw | 8/10 | 5452 days | 24% |
annett | 8/10 | 5454 days | 24% |
keane | 8/10 | 5454 days | 24% |
usigmund | 3/10 | 5458 days | 14% |
nadinef | 8/10 | 5461 days | 24% |
andres | 3/10 | 5461 days | 14% |
jameswhite | 7/10 | 5461 days | 23% |
aages | 7/10 | 5462 days | 23% |
thomash | 6/10 | 5463 days | 21% |
Arran J | 7/10 | 5469 days | 23% |
Bill Nash | 5/10 | 5473 days | 19% |
Frank de Voogd | 8/10 | 5473 days | 24% |
Hanne Wichmann | 10/10 | 5473 days | 25% |
Hans & Karin | 7/10 | 5473 days | 23% |
Bue Verrept | 8/10 | 5476 days | 24% |
Hans Hoff | 10/10 | 5477 days | 25% |
Lisette X | 8/10 | 5477 days | 24% |
Gaelle | 8/10 | 5479 days | 24% |
Ulyate | 8/10 | 5480 days | 24% |
Mille Winther | 5/10 | 5480 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5480 days | 23% |
Anayara Diaz Torres | 9/10 | 5480 days | 25% |
Jessica Clarisse | 4/10 | 5481 days | 16% |
Jeanette Larsen | 8/10 | 5481 days | 24% |
Serge Yken | 3/10 | 5495 days | 14% |
barp | 9/10 | 5530 days | 25% |
Evan | 8/10 | 5530 days | 24% |
travelgeek | 5/10 | 5560 days | 19% |
richardh | 8/10 | 5594 days | 24% |
nickm | 10/10 | 5668 days | 25% |
minniemags | 10/10 | 5683 days | 25% |
AndyEngland | 10/10 | 5701 days | 25% |
KatieR | 5/10 | 5711 days | 19% |
straw64 | 3/10 | 5713 days | 14% |
Sally477 | 6/10 | 5714 days | 21% |
Ide | 7/10 | 5715 days | 23% |
Olga | 7/10 | 5715 days | 23% |
AliR | 7/10 | 5729 days | 23% |
AmyBarrett | 5/10 | 5729 days | 19% |
WiebkeS | 8/10 | 5729 days | 24% |
Falk | 8/10 | 5729 days | 24% |
DaveV | 9/10 | 5729 days | 25% |
StefanieGermany | 10/10 | 5731 days | 25% |
FiensG | 8/10 | 5732 days | 24% |
Zeeman | 8/10 | 5733 days | 24% |
Silhan | 9/10 | 5733 days | 25% |
PBouwmessten | 8/10 | 5733 days | 24% |
LucyPoland | 8/10 | 5734 days | 24% |
Erik | 7/10 | 5736 days | 23% |
Gill | 9/10 | 5737 days | 25% |
Ian | 10/10 | 5737 days | 25% |
Stefanie | 6/10 | 5739 days | 21% |
PeteH1 | 8/10 | 5739 days | 24% |
Anneleen | 8/10 | 5744 days | 24% |
FrankFlemming | 6/10 | 5747 days | 21% |
Manfred | 8/10 | 5750 days | 24% |
Ed | 9/10 | 5750 days | 25% |
Kay | 8/10 | 5757 days | 24% |
Krapels | 5/10 | 5757 days | 19% |
AbigailB | 6/10 | 5758 days | 21% |
AurelieD | 10/10 | 5760 days | 25% |
Ian S | 7/10 | 5763 days | 23% |
Lorna | 10/10 | 5763 days | 25% |
Bruce | 10/10 | 5764 days | 25% |
Annemarie | 6/10 | 5764 days | 21% |
orianne | 7/10 | 5770 days | 23% |
RasmusB | 6/10 | 5770 days | 21% |
GrillGermany | 7/10 | 5771 days | 23% |
Daniel | 7/10 | 5772 days | 23% |
BauerGermany | 7/10 | 5772 days | 23% |
Jessica | 9/10 | 5778 days | 25% |
Bert | 7/10 | 5778 days | 23% |
G Lart | 10/10 | 5778 days | 25% |
Ulrike | 6/10 | 5778 days | 21% |
Carolyn | 2/10 | 5782 days | 11% |
Erik | 7/10 | 5786 days | 23% |
Hove | 8/10 | 5786 days | 24% |
Thierry | 8/10 | 5786 days | 24% |
Sandra | 6/10 | 5786 days | 21% |
Joachim | 7/10 | 5786 days | 23% |
Zylstra | 8/10 | 5794 days | 24% |
Spyfox | 10/10 | 5820 days | 25% |
Sandra | 8/10 | 5826 days | 24% |
Eveline | 6/10 | 5827 days | 21% |
Lynne | 8/10 | 5827 days | 24% |
Getkate | 9/10 | 5835 days | 25% |
Elke | 8/10 | 5835 days | 24% |
Kath | 10/10 | 5891 days | 25% |
Charlotte | 7/10 | 5924 days | 23% |
Talitia | 8/10 | 5933 days | 24% |
Shannon | 6/10 | 5962 days | 21% |
BexStar | 3/10 | 6062 days | 14% |
Leanne Priestley | 3/10 | 6084 days | 14% |
Amy Clark | 9/10 | 6084 days | 25% |
Toby | 8/10 | 6085 days | 24% |
AlanN316 | 10/10 | 6094 days | 25% |
Annette Hurst | 9/10 | 6103 days | 25% |
Olaf Penn | 7/10 | 6104 days | 23% |
Roger Repolusk | 8/10 | 6110 days | 24% |
Nancy Dol | 8/10 | 6110 days | 24% |
John Woodrow | 9/10 | 6114 days | 25% |
Myrtille de Vries | 9/10 | 6117 days | 25% |
Roman | 7/10 | 6124 days | 23% |
ranker_851 | 8/10 | 6124 days | 24% |
Atara | 8/10 | 6124 days | 24% |
Christoph&Isabell | 7/10 | 6126 days | 23% |
Stephanie Noverraz | 6/10 | 6134 days | 21% |
Laura | 7/10 | 6149 days | 23% |
Hans Olthof | 9/10 | 6156 days | 25% |
Gail | 8/10 | 6159 days | 24% |
Hans | 8/10 | 6189 days | 24% |
Valeria Barouch | 6/10 | 6195 days | 21% |
Neil Cooke | 9/10 | 6195 days | 25% |
Samuel Brejeon | 9/10 | 6198 days | 25% |
Ole Weber | 9/10 | 6202 days | 25% |
Glyn Jones | 8/10 | 6203 days | 24% |
Anthony | 7/10 | 6203 days | 23% |
Martina | 8/10 | 6203 days | 24% |
Lara Gema Conde | 8/10 | 6205 days | 24% |
ranker_46 | 7/10 | 6315 days | 23% |
Hans Knappmann | 10/10 | 6315 days | 25% |
Andy Chapman | 8/10 | 6315 days | 24% |
Lisbeth Johansson | 4/10 | 6315 days | 16% |
JanKovar | 8/10 | 6431 days | 24% |
ShoshanaAbrams | 8/10 | 6434 days | 24% |
Elaine | 6/10 | 6434 days | 21% |
Marcus | 7/10 | 6441 days | 23% |
Jonas | 5/10 | 6448 days | 19% |
Susan | 8/10 | 6463 days | 24% |
Frederik | 9/10 | 6467 days | 25% |
Delgroot | 6/10 | 6471 days | 21% |
Mary | 7/10 | 6478 days | 23% |
beesom | 8/10 | 6479 days | 24% |
Jensen | 8/10 | 6483 days | 24% |
Frauke | 8/10 | 6485 days | 24% |
Fiona | 7/10 | 6489 days | 23% |
Gordon | 9/10 | 6490 days | 25% |
Rolf | 7/10 | 6491 days | 23% |
Nicole | 6/10 | 6491 days | 21% |
Bridget Mitchell | 9/10 | 6502 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.99% |
198 | -4.01% |
199 | -4.03% |
200 | -4.05% |
201 | -4.07% |
202 | -4.09% |
203 | -4.11% |
… | … |
6.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.