Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mitai Maori Village

Valid Reviews

147 Valid Reviews

The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 147 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 43
29%
8/10 34
23%
7/10 19
13%
6/10 12
8%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

81.36% Average

The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

135 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 135 face-to-face reviews:

Rating Count Percentage
10/10 26
19%
9/10 39
29%
8/10 31
23%
7/10 17
13%
6/10 12
9%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

80.89% Average

The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.71%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Michele Geillon 10/10 3242 days 100%
Stephanie Still 8/10 3258 days 97%
Anna Scholten 8/10 3297 days 93%
Sascha Daub 9/10 3298 days 94%
Ulli 6/10 3302 days 81%
Bram and Laura 7/10 3724 days 53%
Lagarde 9/10 3966 days 35%
Florian Littmann 7/10 4029 days 28%
Anna 7/10 4029 days 28%
Celine Darde 6/10 4039 days 25%
Ludovic Denee 6/10 4039 days 25%
Constanze 10/10 4368 days 0%
Soren and Inelase Lindhardbell 9/10 4436 days 44%
Soren and Inelase Lindhardbell 9/10 4436 days 44%
Wouter Trumpie 7/10 4443 days 41%
Timo Maschke 9/10 4445 days 44%
Cennart ud Brock 8/10 4453 days 43%
Alexander Klein 6/10 4458 days 38%
Thibault Bonenfant 10/10 4460 days 44%
Roshnie 8/10 4484 days 43%
Moss 9/10 4714 days 44%
Paul & Jayne Smith 5/10 4739 days 34%
Tamara McVey 10/10 4741 days 44%
M H Hansen 5/10 4741 days 34%
Dirk & Marlene 9/10 4741 days 44%
Lesley Nicolas 9/10 4741 days 44%
Hans Oudenbroek 7/10 4743 days 41%
Hayo Heerink 8/10 4744 days 43%
de Weijer 2/10 4746 days 20%
Magda Savels 9/10 4751 days 44%
Dugald McCallum 10/10 4757 days 44%
van Rees 8/10 4829 days 43%
John & Myra Sloan 2/10 4829 days 20%
Ron & Hannah de Reuver 5/10 4834 days 34%
GenH 7/10 5064 days 41%
Zoe Barker 6/10 5069 days 38%
Knapen 7/10 5075 days 41%
Jason & Beth Berlin 10/10 5081 days 44%
Nicola Thackray 9/10 5082 days 44%
Gillian Powell 8/10 5096 days 43%
J Blake 9/10 5099 days 44%
Adam Hayley 5/10 5107 days 34%
Valerie 10/10 5109 days 44%
Annie Pennington 8/10 5110 days 43%
Tayler Gray 5/10 5110 days 34%
Rich Butler 4/10 5113 days 29%
Seifert 10/10 5115 days 44%
Henrik Petersen 8/10 5116 days 43%
Barry 9/10 5116 days 44%
Petersen 10/10 5116 days 44%
Elinor Bell 6/10 5118 days 38%
Clamdine 8/10 5118 days 43%
Emma Wilkinson 9/10 5122 days 44%
Jenny 8/10 5124 days 43%
janrip 9/10 5185 days 44%
allesca 9/10 5246 days 44%
Jon van Hanten 8/10 5385 days 43%
Charli Skinner 8/10 5390 days 43%
Katy 7/10 5393 days 41%
Jake Webster 4/10 5446 days 29%
Andy & Louise Dutton 9/10 5447 days 44%
Andy 7/10 5450 days 41%
Matt Roper 9/10 5451 days 44%
Michele Prevost 9/10 5455 days 44%
Gerhard Kronen 6/10 5457 days 38%
snodge 9/10 5460 days 44%
Barbara Peddie 8/10 5460 days 43%
Wender Jakoleseu 8/10 5462 days 43%
M and H Lunn 8/10 5469 days 43%
Johan 10/10 5470 days 44%
Roger Trusedale 9/10 5470 days 44%
Will Jemma 8/10 5473 days 43%
David Rich 9/10 5473 days 44%
Lousie Hug 9/10 5474 days 44%
Anne Veser 10/10 5480 days 44%
Caitriona Doyle 9/10 5482 days 44%
Pam K 10/10 5487 days 44%
Douglas Kirby 9/10 5501 days 44%
Annemiek and Rianne 9/10 5501 days 44%
Connie Graae 8/10 5505 days 43%
Torsten Gehrke 7/10 5505 days 41%
maleta 7/10 5571 days 41%
canadianislandgirl 8/10 5580 days 43%
bhb 8/10 5611 days 43%
mizzsharon 10/10 5611 days 44%
bondd 10/10 5659 days 44%
Andrew 7/10 5764 days 41%
MorganK 8/10 5786 days 43%
BouterG 9/10 5790 days 44%
straw64 8/10 5794 days 43%
caroldarren 8/10 5794 days 43%
Adi 10/10 5794 days 44%
Jake1 8/10 5796 days 43%
Katharina 9/10 5798 days 44%
AlbertF 7/10 5801 days 41%
LosItaly 10/10 5806 days 44%
ClodaghM 7/10 5811 days 41%
Andrew Wilson 9/10 5811 days 44%
Robert 7/10 5818 days 41%
Maria 8/10 5818 days 43%
JohnE 5/10 5820 days 34%
RachelR 8/10 5827 days 43%
DavidMurray 10/10 5828 days 44%
Lorna 9/10 5844 days 44%
NinaH1 9/10 5844 days 44%
Bruce 8/10 5845 days 43%
Katy 6/10 5845 days 38%
Daniel 6/10 5853 days 38%
ArnarF 8/10 5853 days 43%
SonjaS 9/10 5853 days 44%
HenkR 8/10 5853 days 43%
Salick 6/10 5859 days 38%
Corien 7/10 5859 days 41%
Stijn 8/10 5861 days 43%
Andie 9/10 5866 days 44%
Amy 9/10 5873 days 44%
Zylstra 9/10 5875 days 44%
Melinda 7/10 5879 days 41%
landlord 9/10 5881 days 44%
Helen 8/10 5907 days 43%
David 9/10 5907 days 44%
Tony 10/10 5911 days 44%
Paul 10/10 5911 days 44%
Sabrina 9/10 5926 days 44%
Hanna 8/10 5940 days 43%
Gayle 9/10 5951 days 44%
Rebekka 10/10 5958 days 44%
Gemma 10/10 5961 days 44%
Jeni 9/10 5981 days 44%
Daniela Bell 7/10 6001 days 41%
fgregory 10/10 6057 days 44%
Liz Brown 10/10 6131 days 44%
Naoko 10/10 6160 days 44%
Ivan 10/10 6222 days 44%
Jenny Hulsebosch 9/10 6222 days 44%
Gail 10/10 6240 days 44%
Stella 9/10 6263 days 44%
marie-pier Poulin 10/10 6264 days 44%
Michelle Orr 10/10 6276 days 44%
Kevin 6/10 6279 days 38%
JanKovar 10/10 6512 days 44%
Flinders 7/10 6518 days 41%
Dave 8/10 6524 days 43%
Janning 8/10 6530 days 43%
Hannah 9/10 6534 days 44%
KikiNelissen 9/10 6572 days 44%
Geert 6/10 6574 days 38%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.15% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.09%
198 -4.11%
199 -4.13%
200 -4.15%
201 -4.18%
202 -4.20%
203 -4.22%

Balancing Adjustment

3.42% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

82%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.