Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3542 days | 100% |
| Stephanie Still | 8/10 | 3558 days | 96% |
| Anna Scholten | 8/10 | 3597 days | 91% |
| Sascha Daub | 9/10 | 3598 days | 92% |
| Ulli | 6/10 | 3602 days | 79% |
| Bram and Laura | 7/10 | 4024 days | 37% |
| Lagarde | 9/10 | 4266 days | 10% |
| Florian Littmann | 7/10 | 4329 days | 2% |
| Anna | 7/10 | 4329 days | 2% |
| Celine Darde | 6/10 | 4339 days | 0% |
| Ludovic Denee | 6/10 | 4339 days | 0% |
| Constanze | 10/10 | 4668 days | 59% |
| Soren and Inelase Lindhardbell | 9/10 | 4736 days | 59% |
| Soren and Inelase Lindhardbell | 9/10 | 4736 days | 59% |
| Wouter Trumpie | 7/10 | 4743 days | 55% |
| Timo Maschke | 9/10 | 4745 days | 59% |
| Cennart ud Brock | 8/10 | 4753 days | 58% |
| Alexander Klein | 6/10 | 4758 days | 50% |
| Thibault Bonenfant | 10/10 | 4760 days | 59% |
| Roshnie | 8/10 | 4784 days | 58% |
| Moss | 9/10 | 5014 days | 59% |
| Paul & Jayne Smith | 5/10 | 5039 days | 44% |
| Tamara McVey | 10/10 | 5041 days | 59% |
| M H Hansen | 5/10 | 5041 days | 44% |
| Dirk & Marlene | 9/10 | 5041 days | 59% |
| Lesley Nicolas | 9/10 | 5041 days | 59% |
| Hans Oudenbroek | 7/10 | 5043 days | 55% |
| Hayo Heerink | 8/10 | 5044 days | 58% |
| de Weijer | 2/10 | 5046 days | 25% |
| Magda Savels | 9/10 | 5051 days | 59% |
| Dugald McCallum | 10/10 | 5057 days | 59% |
| van Rees | 8/10 | 5129 days | 58% |
| John & Myra Sloan | 2/10 | 5129 days | 25% |
| Ron & Hannah de Reuver | 5/10 | 5134 days | 44% |
| GenH | 7/10 | 5364 days | 55% |
| Zoe Barker | 6/10 | 5369 days | 50% |
| Knapen | 7/10 | 5375 days | 55% |
| Jason & Beth Berlin | 10/10 | 5381 days | 59% |
| Nicola Thackray | 9/10 | 5382 days | 59% |
| Gillian Powell | 8/10 | 5396 days | 58% |
| J Blake | 9/10 | 5399 days | 59% |
| Adam Hayley | 5/10 | 5407 days | 44% |
| Valerie | 10/10 | 5409 days | 59% |
| Annie Pennington | 8/10 | 5410 days | 58% |
| Tayler Gray | 5/10 | 5410 days | 44% |
| Rich Butler | 4/10 | 5413 days | 37% |
| Seifert | 10/10 | 5415 days | 59% |
| Henrik Petersen | 8/10 | 5416 days | 58% |
| Barry | 9/10 | 5416 days | 59% |
| Petersen | 10/10 | 5416 days | 59% |
| Elinor Bell | 6/10 | 5418 days | 50% |
| Clamdine | 8/10 | 5418 days | 58% |
| Emma Wilkinson | 9/10 | 5422 days | 59% |
| Jenny | 8/10 | 5424 days | 58% |
| janrip | 9/10 | 5485 days | 59% |
| allesca | 9/10 | 5546 days | 59% |
| Jon van Hanten | 8/10 | 5685 days | 58% |
| Charli Skinner | 8/10 | 5690 days | 58% |
| Katy | 7/10 | 5693 days | 55% |
| Jake Webster | 4/10 | 5746 days | 37% |
| Andy & Louise Dutton | 9/10 | 5747 days | 59% |
| Andy | 7/10 | 5750 days | 55% |
| Matt Roper | 9/10 | 5751 days | 59% |
| Michele Prevost | 9/10 | 5755 days | 59% |
| Gerhard Kronen | 6/10 | 5757 days | 50% |
| snodge | 9/10 | 5760 days | 59% |
| Barbara Peddie | 8/10 | 5760 days | 58% |
| Wender Jakoleseu | 8/10 | 5762 days | 58% |
| M and H Lunn | 8/10 | 5769 days | 58% |
| Johan | 10/10 | 5770 days | 59% |
| Roger Trusedale | 9/10 | 5770 days | 59% |
| Will Jemma | 8/10 | 5773 days | 58% |
| David Rich | 9/10 | 5773 days | 59% |
| Lousie Hug | 9/10 | 5774 days | 59% |
| Anne Veser | 10/10 | 5780 days | 59% |
| Caitriona Doyle | 9/10 | 5782 days | 59% |
| Pam K | 10/10 | 5787 days | 59% |
| Douglas Kirby | 9/10 | 5801 days | 59% |
| Annemiek and Rianne | 9/10 | 5801 days | 59% |
| Connie Graae | 8/10 | 5805 days | 58% |
| Torsten Gehrke | 7/10 | 5805 days | 55% |
| maleta | 7/10 | 5871 days | 55% |
| canadianislandgirl | 8/10 | 5880 days | 58% |
| bhb | 8/10 | 5911 days | 58% |
| mizzsharon | 10/10 | 5911 days | 59% |
| bondd | 10/10 | 5959 days | 59% |
| Andrew | 7/10 | 6064 days | 55% |
| MorganK | 8/10 | 6086 days | 58% |
| BouterG | 9/10 | 6090 days | 59% |
| straw64 | 8/10 | 6094 days | 58% |
| caroldarren | 8/10 | 6094 days | 58% |
| Adi | 10/10 | 6095 days | 59% |
| Jake1 | 8/10 | 6096 days | 58% |
| Katharina | 9/10 | 6098 days | 59% |
| AlbertF | 7/10 | 6101 days | 55% |
| LosItaly | 10/10 | 6106 days | 59% |
| ClodaghM | 7/10 | 6111 days | 55% |
| Andrew Wilson | 9/10 | 6111 days | 59% |
| Robert | 7/10 | 6118 days | 55% |
| Maria | 8/10 | 6118 days | 58% |
| JohnE | 5/10 | 6120 days | 44% |
| RachelR | 8/10 | 6127 days | 58% |
| DavidMurray | 10/10 | 6128 days | 59% |
| Lorna | 9/10 | 6144 days | 59% |
| NinaH1 | 9/10 | 6144 days | 59% |
| Bruce | 8/10 | 6145 days | 58% |
| Katy | 6/10 | 6145 days | 50% |
| Daniel | 6/10 | 6153 days | 50% |
| ArnarF | 8/10 | 6153 days | 58% |
| SonjaS | 9/10 | 6153 days | 59% |
| HenkR | 8/10 | 6153 days | 58% |
| Salick | 6/10 | 6159 days | 50% |
| Corien | 7/10 | 6159 days | 55% |
| Stijn | 8/10 | 6161 days | 58% |
| Andie | 9/10 | 6166 days | 59% |
| Amy | 9/10 | 6173 days | 59% |
| Zylstra | 9/10 | 6175 days | 59% |
| Melinda | 7/10 | 6179 days | 55% |
| landlord | 9/10 | 6181 days | 59% |
| Helen | 8/10 | 6207 days | 58% |
| David | 9/10 | 6208 days | 59% |
| Tony | 10/10 | 6211 days | 59% |
| Paul | 10/10 | 6211 days | 59% |
| Sabrina | 9/10 | 6226 days | 59% |
| Hanna | 8/10 | 6240 days | 58% |
| Gayle | 9/10 | 6251 days | 59% |
| Rebekka | 10/10 | 6258 days | 59% |
| Gemma | 10/10 | 6261 days | 59% |
| Jeni | 9/10 | 6281 days | 59% |
| Daniela Bell | 7/10 | 6301 days | 55% |
| fgregory | 10/10 | 6357 days | 59% |
| Liz Brown | 10/10 | 6431 days | 59% |
| Naoko | 10/10 | 6460 days | 59% |
| Ivan | 10/10 | 6522 days | 59% |
| Jenny Hulsebosch | 9/10 | 6522 days | 59% |
| Gail | 10/10 | 6540 days | 59% |
| Stella | 9/10 | 6563 days | 59% |
| marie-pier Poulin | 10/10 | 6564 days | 59% |
| Michelle Orr | 10/10 | 6576 days | 59% |
| Kevin | 6/10 | 6579 days | 50% |
| JanKovar | 10/10 | 6812 days | 59% |
| Flinders | 7/10 | 6818 days | 55% |
| Dave | 8/10 | 6824 days | 58% |
| Janning | 8/10 | 6830 days | 58% |
| Hannah | 9/10 | 6834 days | 59% |
| KikiNelissen | 9/10 | 6872 days | 59% |
| Geert | 6/10 | 6874 days | 50% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.