Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3550 days | 100% |
| Stephanie Still | 8/10 | 3566 days | 96% |
| Anna Scholten | 8/10 | 3605 days | 91% |
| Sascha Daub | 9/10 | 3606 days | 92% |
| Ulli | 6/10 | 3610 days | 79% |
| Bram and Laura | 7/10 | 4032 days | 37% |
| Lagarde | 9/10 | 4274 days | 10% |
| Florian Littmann | 7/10 | 4337 days | 1% |
| Anna | 7/10 | 4337 days | 1% |
| Celine Darde | 6/10 | 4347 days | 0% |
| Ludovic Denee | 6/10 | 4347 days | 0% |
| Constanze | 10/10 | 4676 days | 60% |
| Soren and Inelase Lindhardbell | 9/10 | 4744 days | 60% |
| Soren and Inelase Lindhardbell | 9/10 | 4744 days | 60% |
| Wouter Trumpie | 7/10 | 4751 days | 56% |
| Timo Maschke | 9/10 | 4753 days | 60% |
| Cennart ud Brock | 8/10 | 4761 days | 59% |
| Alexander Klein | 6/10 | 4766 days | 51% |
| Thibault Bonenfant | 10/10 | 4768 days | 60% |
| Roshnie | 8/10 | 4792 days | 59% |
| Moss | 9/10 | 5022 days | 60% |
| Paul & Jayne Smith | 5/10 | 5047 days | 45% |
| Tamara McVey | 10/10 | 5049 days | 60% |
| M H Hansen | 5/10 | 5049 days | 45% |
| Dirk & Marlene | 9/10 | 5049 days | 60% |
| Lesley Nicolas | 9/10 | 5049 days | 60% |
| Hans Oudenbroek | 7/10 | 5051 days | 56% |
| Hayo Heerink | 8/10 | 5052 days | 59% |
| de Weijer | 2/10 | 5054 days | 25% |
| Magda Savels | 9/10 | 5059 days | 60% |
| Dugald McCallum | 10/10 | 5065 days | 60% |
| van Rees | 8/10 | 5137 days | 59% |
| John & Myra Sloan | 2/10 | 5137 days | 25% |
| Ron & Hannah de Reuver | 5/10 | 5142 days | 45% |
| GenH | 7/10 | 5372 days | 56% |
| Zoe Barker | 6/10 | 5377 days | 51% |
| Knapen | 7/10 | 5383 days | 56% |
| Jason & Beth Berlin | 10/10 | 5389 days | 60% |
| Nicola Thackray | 9/10 | 5390 days | 60% |
| Gillian Powell | 8/10 | 5404 days | 59% |
| J Blake | 9/10 | 5407 days | 60% |
| Adam Hayley | 5/10 | 5415 days | 45% |
| Valerie | 10/10 | 5417 days | 60% |
| Annie Pennington | 8/10 | 5418 days | 59% |
| Tayler Gray | 5/10 | 5418 days | 45% |
| Rich Butler | 4/10 | 5421 days | 38% |
| Seifert | 10/10 | 5423 days | 60% |
| Henrik Petersen | 8/10 | 5424 days | 59% |
| Barry | 9/10 | 5424 days | 60% |
| Petersen | 10/10 | 5424 days | 60% |
| Elinor Bell | 6/10 | 5426 days | 51% |
| Clamdine | 8/10 | 5426 days | 59% |
| Emma Wilkinson | 9/10 | 5430 days | 60% |
| Jenny | 8/10 | 5432 days | 59% |
| janrip | 9/10 | 5493 days | 60% |
| allesca | 9/10 | 5554 days | 60% |
| Jon van Hanten | 8/10 | 5693 days | 59% |
| Charli Skinner | 8/10 | 5698 days | 59% |
| Katy | 7/10 | 5701 days | 56% |
| Jake Webster | 4/10 | 5754 days | 38% |
| Andy & Louise Dutton | 9/10 | 5755 days | 60% |
| Andy | 7/10 | 5758 days | 56% |
| Matt Roper | 9/10 | 5759 days | 60% |
| Michele Prevost | 9/10 | 5763 days | 60% |
| Gerhard Kronen | 6/10 | 5765 days | 51% |
| snodge | 9/10 | 5768 days | 60% |
| Barbara Peddie | 8/10 | 5768 days | 59% |
| Wender Jakoleseu | 8/10 | 5770 days | 59% |
| M and H Lunn | 8/10 | 5777 days | 59% |
| Johan | 10/10 | 5778 days | 60% |
| Roger Trusedale | 9/10 | 5778 days | 60% |
| Will Jemma | 8/10 | 5781 days | 59% |
| David Rich | 9/10 | 5781 days | 60% |
| Lousie Hug | 9/10 | 5782 days | 60% |
| Anne Veser | 10/10 | 5788 days | 60% |
| Caitriona Doyle | 9/10 | 5790 days | 60% |
| Pam K | 10/10 | 5795 days | 60% |
| Douglas Kirby | 9/10 | 5809 days | 60% |
| Annemiek and Rianne | 9/10 | 5809 days | 60% |
| Connie Graae | 8/10 | 5813 days | 59% |
| Torsten Gehrke | 7/10 | 5813 days | 56% |
| maleta | 7/10 | 5879 days | 56% |
| canadianislandgirl | 8/10 | 5888 days | 59% |
| bhb | 8/10 | 5919 days | 59% |
| mizzsharon | 10/10 | 5919 days | 60% |
| bondd | 10/10 | 5967 days | 60% |
| Andrew | 7/10 | 6072 days | 56% |
| MorganK | 8/10 | 6094 days | 59% |
| BouterG | 9/10 | 6098 days | 60% |
| straw64 | 8/10 | 6102 days | 59% |
| caroldarren | 8/10 | 6102 days | 59% |
| Adi | 10/10 | 6102 days | 60% |
| Jake1 | 8/10 | 6104 days | 59% |
| Katharina | 9/10 | 6106 days | 60% |
| AlbertF | 7/10 | 6108 days | 56% |
| LosItaly | 10/10 | 6114 days | 60% |
| ClodaghM | 7/10 | 6119 days | 56% |
| Andrew Wilson | 9/10 | 6119 days | 60% |
| Robert | 7/10 | 6125 days | 56% |
| Maria | 8/10 | 6125 days | 59% |
| JohnE | 5/10 | 6128 days | 45% |
| RachelR | 8/10 | 6135 days | 59% |
| DavidMurray | 10/10 | 6136 days | 60% |
| Lorna | 9/10 | 6151 days | 60% |
| NinaH1 | 9/10 | 6152 days | 60% |
| Bruce | 8/10 | 6152 days | 59% |
| Katy | 6/10 | 6152 days | 51% |
| Daniel | 6/10 | 6161 days | 51% |
| ArnarF | 8/10 | 6161 days | 59% |
| SonjaS | 9/10 | 6161 days | 60% |
| HenkR | 8/10 | 6161 days | 59% |
| Salick | 6/10 | 6166 days | 51% |
| Corien | 7/10 | 6166 days | 56% |
| Stijn | 8/10 | 6169 days | 59% |
| Andie | 9/10 | 6174 days | 60% |
| Amy | 9/10 | 6180 days | 60% |
| Zylstra | 9/10 | 6182 days | 60% |
| Melinda | 7/10 | 6186 days | 56% |
| landlord | 9/10 | 6189 days | 60% |
| Helen | 8/10 | 6214 days | 59% |
| David | 9/10 | 6215 days | 60% |
| Tony | 10/10 | 6219 days | 60% |
| Paul | 10/10 | 6219 days | 60% |
| Sabrina | 9/10 | 6233 days | 60% |
| Hanna | 8/10 | 6247 days | 59% |
| Gayle | 9/10 | 6258 days | 60% |
| Rebekka | 10/10 | 6265 days | 60% |
| Gemma | 10/10 | 6268 days | 60% |
| Jeni | 9/10 | 6288 days | 60% |
| Daniela Bell | 7/10 | 6308 days | 56% |
| fgregory | 10/10 | 6364 days | 60% |
| Liz Brown | 10/10 | 6438 days | 60% |
| Naoko | 10/10 | 6468 days | 60% |
| Ivan | 10/10 | 6530 days | 60% |
| Jenny Hulsebosch | 9/10 | 6530 days | 60% |
| Gail | 10/10 | 6548 days | 60% |
| Stella | 9/10 | 6571 days | 60% |
| marie-pier Poulin | 10/10 | 6572 days | 60% |
| Michelle Orr | 10/10 | 6584 days | 60% |
| Kevin | 6/10 | 6587 days | 51% |
| JanKovar | 10/10 | 6820 days | 60% |
| Flinders | 7/10 | 6826 days | 56% |
| Dave | 8/10 | 6832 days | 59% |
| Janning | 8/10 | 6838 days | 59% |
| Hannah | 9/10 | 6842 days | 60% |
| KikiNelissen | 9/10 | 6880 days | 60% |
| Geert | 6/10 | 6882 days | 51% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.