Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3161 days | 100% |
| Stephanie Still | 8/10 | 3177 days | 97% |
| Anna Scholten | 8/10 | 3216 days | 94% |
| Sascha Daub | 9/10 | 3217 days | 94% |
| Ulli | 6/10 | 3221 days | 82% |
| Bram and Laura | 7/10 | 3643 days | 56% |
| Lagarde | 9/10 | 3885 days | 40% |
| Florian Littmann | 7/10 | 3948 days | 33% |
| Anna | 7/10 | 3948 days | 33% |
| Celine Darde | 6/10 | 3958 days | 30% |
| Ludovic Denee | 6/10 | 3958 days | 30% |
| Constanze | 10/10 | 4287 days | 8% |
| Soren and Inelase Lindhardbell | 9/10 | 4355 days | 2% |
| Soren and Inelase Lindhardbell | 9/10 | 4355 days | 2% |
| Wouter Trumpie | 7/10 | 4362 days | 1% |
| Timo Maschke | 9/10 | 4364 days | 1% |
| Cennart ud Brock | 8/10 | 4372 days | 1% |
| Alexander Klein | 6/10 | 4377 days | 0% |
| Thibault Bonenfant | 10/10 | 4379 days | 0% |
| Roshnie | 8/10 | 4403 days | 41% |
| Moss | 9/10 | 4633 days | 41% |
| Paul & Jayne Smith | 5/10 | 4658 days | 32% |
| Tamara McVey | 10/10 | 4660 days | 42% |
| M H Hansen | 5/10 | 4660 days | 32% |
| Dirk & Marlene | 9/10 | 4660 days | 41% |
| Lesley Nicolas | 9/10 | 4660 days | 41% |
| Hans Oudenbroek | 7/10 | 4662 days | 39% |
| Hayo Heerink | 8/10 | 4663 days | 41% |
| de Weijer | 2/10 | 4665 days | 19% |
| Magda Savels | 9/10 | 4670 days | 41% |
| Dugald McCallum | 10/10 | 4676 days | 42% |
| van Rees | 8/10 | 4748 days | 41% |
| John & Myra Sloan | 2/10 | 4748 days | 19% |
| Ron & Hannah de Reuver | 5/10 | 4753 days | 32% |
| GenH | 7/10 | 4983 days | 39% |
| Zoe Barker | 6/10 | 4988 days | 36% |
| Knapen | 7/10 | 4994 days | 39% |
| Jason & Beth Berlin | 10/10 | 5000 days | 42% |
| Nicola Thackray | 9/10 | 5001 days | 41% |
| Gillian Powell | 8/10 | 5015 days | 41% |
| J Blake | 9/10 | 5018 days | 41% |
| Adam Hayley | 5/10 | 5026 days | 32% |
| Valerie | 10/10 | 5028 days | 42% |
| Annie Pennington | 8/10 | 5029 days | 41% |
| Tayler Gray | 5/10 | 5029 days | 32% |
| Rich Butler | 4/10 | 5032 days | 27% |
| Seifert | 10/10 | 5034 days | 42% |
| Henrik Petersen | 8/10 | 5035 days | 41% |
| Barry | 9/10 | 5035 days | 41% |
| Petersen | 10/10 | 5035 days | 42% |
| Elinor Bell | 6/10 | 5037 days | 36% |
| Clamdine | 8/10 | 5037 days | 41% |
| Emma Wilkinson | 9/10 | 5041 days | 41% |
| Jenny | 8/10 | 5043 days | 41% |
| janrip | 9/10 | 5104 days | 41% |
| allesca | 9/10 | 5165 days | 41% |
| Jon van Hanten | 8/10 | 5304 days | 41% |
| Charli Skinner | 8/10 | 5309 days | 41% |
| Katy | 7/10 | 5312 days | 39% |
| Jake Webster | 4/10 | 5365 days | 27% |
| Andy & Louise Dutton | 9/10 | 5366 days | 41% |
| Andy | 7/10 | 5369 days | 39% |
| Matt Roper | 9/10 | 5370 days | 41% |
| Michele Prevost | 9/10 | 5374 days | 41% |
| Gerhard Kronen | 6/10 | 5376 days | 36% |
| snodge | 9/10 | 5379 days | 41% |
| Barbara Peddie | 8/10 | 5379 days | 41% |
| Wender Jakoleseu | 8/10 | 5381 days | 41% |
| M and H Lunn | 8/10 | 5388 days | 41% |
| Johan | 10/10 | 5389 days | 42% |
| Roger Trusedale | 9/10 | 5389 days | 41% |
| Will Jemma | 8/10 | 5392 days | 41% |
| David Rich | 9/10 | 5392 days | 41% |
| Lousie Hug | 9/10 | 5393 days | 41% |
| Anne Veser | 10/10 | 5399 days | 42% |
| Caitriona Doyle | 9/10 | 5401 days | 41% |
| Pam K | 10/10 | 5406 days | 42% |
| Douglas Kirby | 9/10 | 5420 days | 41% |
| Annemiek and Rianne | 9/10 | 5420 days | 41% |
| Connie Graae | 8/10 | 5424 days | 41% |
| Torsten Gehrke | 7/10 | 5424 days | 39% |
| maleta | 7/10 | 5490 days | 39% |
| canadianislandgirl | 8/10 | 5499 days | 41% |
| bhb | 8/10 | 5530 days | 41% |
| mizzsharon | 10/10 | 5530 days | 42% |
| bondd | 10/10 | 5578 days | 42% |
| Andrew | 7/10 | 5683 days | 39% |
| MorganK | 8/10 | 5705 days | 41% |
| BouterG | 9/10 | 5709 days | 41% |
| straw64 | 8/10 | 5713 days | 41% |
| caroldarren | 8/10 | 5713 days | 41% |
| Adi | 10/10 | 5714 days | 42% |
| Jake1 | 8/10 | 5715 days | 41% |
| Katharina | 9/10 | 5718 days | 41% |
| AlbertF | 7/10 | 5720 days | 39% |
| LosItaly | 10/10 | 5725 days | 42% |
| ClodaghM | 7/10 | 5730 days | 39% |
| Andrew Wilson | 9/10 | 5730 days | 41% |
| Robert | 7/10 | 5737 days | 39% |
| Maria | 8/10 | 5737 days | 41% |
| JohnE | 5/10 | 5739 days | 32% |
| RachelR | 8/10 | 5746 days | 41% |
| DavidMurray | 10/10 | 5747 days | 42% |
| Lorna | 9/10 | 5763 days | 41% |
| NinaH1 | 9/10 | 5763 days | 41% |
| Bruce | 8/10 | 5764 days | 41% |
| Katy | 6/10 | 5764 days | 36% |
| Daniel | 6/10 | 5772 days | 36% |
| ArnarF | 8/10 | 5772 days | 41% |
| SonjaS | 9/10 | 5772 days | 41% |
| HenkR | 8/10 | 5772 days | 41% |
| Salick | 6/10 | 5778 days | 36% |
| Corien | 7/10 | 5778 days | 39% |
| Stijn | 8/10 | 5781 days | 41% |
| Andie | 9/10 | 5786 days | 41% |
| Amy | 9/10 | 5792 days | 41% |
| Zylstra | 9/10 | 5794 days | 41% |
| Melinda | 7/10 | 5798 days | 39% |
| landlord | 9/10 | 5800 days | 41% |
| Helen | 8/10 | 5826 days | 41% |
| David | 9/10 | 5827 days | 41% |
| Tony | 10/10 | 5831 days | 42% |
| Paul | 10/10 | 5831 days | 42% |
| Sabrina | 9/10 | 5845 days | 41% |
| Hanna | 8/10 | 5859 days | 41% |
| Gayle | 9/10 | 5870 days | 41% |
| Rebekka | 10/10 | 5877 days | 42% |
| Gemma | 10/10 | 5880 days | 42% |
| Jeni | 9/10 | 5900 days | 41% |
| Daniela Bell | 7/10 | 5920 days | 39% |
| fgregory | 10/10 | 5976 days | 42% |
| Liz Brown | 10/10 | 6050 days | 42% |
| Naoko | 10/10 | 6079 days | 42% |
| Ivan | 10/10 | 6141 days | 42% |
| Jenny Hulsebosch | 9/10 | 6141 days | 41% |
| Gail | 10/10 | 6159 days | 42% |
| Stella | 9/10 | 6182 days | 41% |
| marie-pier Poulin | 10/10 | 6183 days | 42% |
| Michelle Orr | 10/10 | 6195 days | 42% |
| Kevin | 6/10 | 6198 days | 36% |
| JanKovar | 10/10 | 6431 days | 42% |
| Flinders | 7/10 | 6437 days | 39% |
| Dave | 8/10 | 6443 days | 41% |
| Janning | 8/10 | 6449 days | 41% |
| Hannah | 9/10 | 6453 days | 41% |
| KikiNelissen | 9/10 | 6491 days | 41% |
| Geert | 6/10 | 6493 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.