Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
20% |
9/10 | 43 |
|
29% |
8/10 | 34 |
|
23% |
7/10 | 19 |
|
13% |
6/10 | 12 |
|
8% |
5/10 | 6 |
|
4% |
4/10 | 2 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 2 |
|
1% |
1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 26 |
|
19% |
9/10 | 39 |
|
29% |
8/10 | 31 |
|
23% |
7/10 | 17 |
|
13% |
6/10 | 12 |
|
9% |
5/10 | 6 |
|
4% |
4/10 | 2 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 2 |
|
1% |
1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
82.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Michele Geillon | 10/10 | 3242 days | 100% |
Stephanie Still | 8/10 | 3258 days | 97% |
Anna Scholten | 8/10 | 3297 days | 93% |
Sascha Daub | 9/10 | 3298 days | 94% |
Ulli | 6/10 | 3302 days | 81% |
Bram and Laura | 7/10 | 3724 days | 53% |
Lagarde | 9/10 | 3966 days | 35% |
Florian Littmann | 7/10 | 4029 days | 28% |
Anna | 7/10 | 4029 days | 28% |
Celine Darde | 6/10 | 4039 days | 25% |
Ludovic Denee | 6/10 | 4039 days | 25% |
Constanze | 10/10 | 4368 days | 0% |
Soren and Inelase Lindhardbell | 9/10 | 4436 days | 44% |
Soren and Inelase Lindhardbell | 9/10 | 4436 days | 44% |
Wouter Trumpie | 7/10 | 4443 days | 41% |
Timo Maschke | 9/10 | 4445 days | 44% |
Cennart ud Brock | 8/10 | 4453 days | 43% |
Alexander Klein | 6/10 | 4458 days | 38% |
Thibault Bonenfant | 10/10 | 4460 days | 44% |
Roshnie | 8/10 | 4484 days | 43% |
Moss | 9/10 | 4714 days | 44% |
Paul & Jayne Smith | 5/10 | 4739 days | 34% |
Tamara McVey | 10/10 | 4741 days | 44% |
M H Hansen | 5/10 | 4741 days | 34% |
Dirk & Marlene | 9/10 | 4741 days | 44% |
Lesley Nicolas | 9/10 | 4741 days | 44% |
Hans Oudenbroek | 7/10 | 4743 days | 41% |
Hayo Heerink | 8/10 | 4744 days | 43% |
de Weijer | 2/10 | 4746 days | 20% |
Magda Savels | 9/10 | 4751 days | 44% |
Dugald McCallum | 10/10 | 4757 days | 44% |
van Rees | 8/10 | 4829 days | 43% |
John & Myra Sloan | 2/10 | 4829 days | 20% |
Ron & Hannah de Reuver | 5/10 | 4834 days | 34% |
GenH | 7/10 | 5064 days | 41% |
Zoe Barker | 6/10 | 5069 days | 38% |
Knapen | 7/10 | 5075 days | 41% |
Jason & Beth Berlin | 10/10 | 5081 days | 44% |
Nicola Thackray | 9/10 | 5082 days | 44% |
Gillian Powell | 8/10 | 5096 days | 43% |
J Blake | 9/10 | 5099 days | 44% |
Adam Hayley | 5/10 | 5107 days | 34% |
Valerie | 10/10 | 5109 days | 44% |
Annie Pennington | 8/10 | 5110 days | 43% |
Tayler Gray | 5/10 | 5110 days | 34% |
Rich Butler | 4/10 | 5113 days | 29% |
Seifert | 10/10 | 5115 days | 44% |
Henrik Petersen | 8/10 | 5116 days | 43% |
Barry | 9/10 | 5116 days | 44% |
Petersen | 10/10 | 5116 days | 44% |
Elinor Bell | 6/10 | 5118 days | 38% |
Clamdine | 8/10 | 5118 days | 43% |
Emma Wilkinson | 9/10 | 5122 days | 44% |
Jenny | 8/10 | 5124 days | 43% |
janrip | 9/10 | 5185 days | 44% |
allesca | 9/10 | 5246 days | 44% |
Jon van Hanten | 8/10 | 5385 days | 43% |
Charli Skinner | 8/10 | 5390 days | 43% |
Katy | 7/10 | 5393 days | 41% |
Jake Webster | 4/10 | 5446 days | 29% |
Andy & Louise Dutton | 9/10 | 5447 days | 44% |
Andy | 7/10 | 5450 days | 41% |
Matt Roper | 9/10 | 5451 days | 44% |
Michele Prevost | 9/10 | 5455 days | 44% |
Gerhard Kronen | 6/10 | 5457 days | 38% |
snodge | 9/10 | 5460 days | 44% |
Barbara Peddie | 8/10 | 5460 days | 43% |
Wender Jakoleseu | 8/10 | 5462 days | 43% |
M and H Lunn | 8/10 | 5469 days | 43% |
Johan | 10/10 | 5470 days | 44% |
Roger Trusedale | 9/10 | 5470 days | 44% |
Will Jemma | 8/10 | 5473 days | 43% |
David Rich | 9/10 | 5473 days | 44% |
Lousie Hug | 9/10 | 5474 days | 44% |
Anne Veser | 10/10 | 5480 days | 44% |
Caitriona Doyle | 9/10 | 5482 days | 44% |
Pam K | 10/10 | 5487 days | 44% |
Douglas Kirby | 9/10 | 5501 days | 44% |
Annemiek and Rianne | 9/10 | 5501 days | 44% |
Connie Graae | 8/10 | 5505 days | 43% |
Torsten Gehrke | 7/10 | 5505 days | 41% |
maleta | 7/10 | 5571 days | 41% |
canadianislandgirl | 8/10 | 5580 days | 43% |
bhb | 8/10 | 5611 days | 43% |
mizzsharon | 10/10 | 5611 days | 44% |
bondd | 10/10 | 5659 days | 44% |
Andrew | 7/10 | 5764 days | 41% |
MorganK | 8/10 | 5786 days | 43% |
BouterG | 9/10 | 5790 days | 44% |
straw64 | 8/10 | 5794 days | 43% |
caroldarren | 8/10 | 5794 days | 43% |
Adi | 10/10 | 5794 days | 44% |
Jake1 | 8/10 | 5796 days | 43% |
Katharina | 9/10 | 5798 days | 44% |
AlbertF | 7/10 | 5801 days | 41% |
LosItaly | 10/10 | 5806 days | 44% |
ClodaghM | 7/10 | 5811 days | 41% |
Andrew Wilson | 9/10 | 5811 days | 44% |
Robert | 7/10 | 5818 days | 41% |
Maria | 8/10 | 5818 days | 43% |
JohnE | 5/10 | 5820 days | 34% |
RachelR | 8/10 | 5827 days | 43% |
DavidMurray | 10/10 | 5828 days | 44% |
Lorna | 9/10 | 5844 days | 44% |
NinaH1 | 9/10 | 5844 days | 44% |
Bruce | 8/10 | 5845 days | 43% |
Katy | 6/10 | 5845 days | 38% |
Daniel | 6/10 | 5853 days | 38% |
ArnarF | 8/10 | 5853 days | 43% |
SonjaS | 9/10 | 5853 days | 44% |
HenkR | 8/10 | 5853 days | 43% |
Salick | 6/10 | 5859 days | 38% |
Corien | 7/10 | 5859 days | 41% |
Stijn | 8/10 | 5861 days | 43% |
Andie | 9/10 | 5866 days | 44% |
Amy | 9/10 | 5873 days | 44% |
Zylstra | 9/10 | 5875 days | 44% |
Melinda | 7/10 | 5879 days | 41% |
landlord | 9/10 | 5881 days | 44% |
Helen | 8/10 | 5907 days | 43% |
David | 9/10 | 5907 days | 44% |
Tony | 10/10 | 5911 days | 44% |
Paul | 10/10 | 5911 days | 44% |
Sabrina | 9/10 | 5926 days | 44% |
Hanna | 8/10 | 5940 days | 43% |
Gayle | 9/10 | 5951 days | 44% |
Rebekka | 10/10 | 5958 days | 44% |
Gemma | 10/10 | 5961 days | 44% |
Jeni | 9/10 | 5981 days | 44% |
Daniela Bell | 7/10 | 6001 days | 41% |
fgregory | 10/10 | 6057 days | 44% |
Liz Brown | 10/10 | 6131 days | 44% |
Naoko | 10/10 | 6160 days | 44% |
Ivan | 10/10 | 6222 days | 44% |
Jenny Hulsebosch | 9/10 | 6222 days | 44% |
Gail | 10/10 | 6240 days | 44% |
Stella | 9/10 | 6263 days | 44% |
marie-pier Poulin | 10/10 | 6264 days | 44% |
Michelle Orr | 10/10 | 6276 days | 44% |
Kevin | 6/10 | 6279 days | 38% |
JanKovar | 10/10 | 6512 days | 44% |
Flinders | 7/10 | 6518 days | 41% |
Dave | 8/10 | 6524 days | 43% |
Janning | 8/10 | 6530 days | 43% |
Hannah | 9/10 | 6534 days | 44% |
KikiNelissen | 9/10 | 6572 days | 44% |
Geert | 6/10 | 6574 days | 38% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
3.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.