Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3232 days | 100% |
| Stephanie Still | 8/10 | 3248 days | 97% |
| Anna Scholten | 8/10 | 3287 days | 93% |
| Sascha Daub | 9/10 | 3288 days | 94% |
| Ulli | 6/10 | 3292 days | 81% |
| Bram and Laura | 7/10 | 3714 days | 53% |
| Lagarde | 9/10 | 3956 days | 35% |
| Florian Littmann | 7/10 | 4019 days | 28% |
| Anna | 7/10 | 4019 days | 28% |
| Celine Darde | 6/10 | 4029 days | 25% |
| Ludovic Denee | 6/10 | 4029 days | 25% |
| Constanze | 10/10 | 4358 days | 0% |
| Soren and Inelase Lindhardbell | 9/10 | 4426 days | 43% |
| Soren and Inelase Lindhardbell | 9/10 | 4426 days | 43% |
| Wouter Trumpie | 7/10 | 4433 days | 40% |
| Timo Maschke | 9/10 | 4435 days | 43% |
| Cennart ud Brock | 8/10 | 4443 days | 43% |
| Alexander Klein | 6/10 | 4448 days | 37% |
| Thibault Bonenfant | 10/10 | 4450 days | 43% |
| Roshnie | 8/10 | 4474 days | 43% |
| Moss | 9/10 | 4704 days | 43% |
| Paul & Jayne Smith | 5/10 | 4729 days | 33% |
| Tamara McVey | 10/10 | 4731 days | 43% |
| M H Hansen | 5/10 | 4731 days | 33% |
| Dirk & Marlene | 9/10 | 4731 days | 43% |
| Lesley Nicolas | 9/10 | 4731 days | 43% |
| Hans Oudenbroek | 7/10 | 4733 days | 40% |
| Hayo Heerink | 8/10 | 4734 days | 43% |
| de Weijer | 2/10 | 4736 days | 19% |
| Magda Savels | 9/10 | 4741 days | 43% |
| Dugald McCallum | 10/10 | 4747 days | 43% |
| van Rees | 8/10 | 4819 days | 43% |
| John & Myra Sloan | 2/10 | 4819 days | 19% |
| Ron & Hannah de Reuver | 5/10 | 4824 days | 33% |
| GenH | 7/10 | 5054 days | 40% |
| Zoe Barker | 6/10 | 5059 days | 37% |
| Knapen | 7/10 | 5065 days | 40% |
| Jason & Beth Berlin | 10/10 | 5071 days | 43% |
| Nicola Thackray | 9/10 | 5072 days | 43% |
| Gillian Powell | 8/10 | 5086 days | 43% |
| J Blake | 9/10 | 5089 days | 43% |
| Adam Hayley | 5/10 | 5097 days | 33% |
| Valerie | 10/10 | 5099 days | 43% |
| Annie Pennington | 8/10 | 5100 days | 43% |
| Tayler Gray | 5/10 | 5100 days | 33% |
| Rich Butler | 4/10 | 5103 days | 28% |
| Seifert | 10/10 | 5105 days | 43% |
| Henrik Petersen | 8/10 | 5106 days | 43% |
| Barry | 9/10 | 5106 days | 43% |
| Petersen | 10/10 | 5106 days | 43% |
| Elinor Bell | 6/10 | 5108 days | 37% |
| Clamdine | 8/10 | 5108 days | 43% |
| Emma Wilkinson | 9/10 | 5112 days | 43% |
| Jenny | 8/10 | 5114 days | 43% |
| janrip | 9/10 | 5175 days | 43% |
| allesca | 9/10 | 5236 days | 43% |
| Jon van Hanten | 8/10 | 5375 days | 43% |
| Charli Skinner | 8/10 | 5380 days | 43% |
| Katy | 7/10 | 5383 days | 40% |
| Jake Webster | 4/10 | 5436 days | 28% |
| Andy & Louise Dutton | 9/10 | 5437 days | 43% |
| Andy | 7/10 | 5440 days | 40% |
| Matt Roper | 9/10 | 5441 days | 43% |
| Michele Prevost | 9/10 | 5445 days | 43% |
| Gerhard Kronen | 6/10 | 5447 days | 37% |
| snodge | 9/10 | 5450 days | 43% |
| Barbara Peddie | 8/10 | 5450 days | 43% |
| Wender Jakoleseu | 8/10 | 5452 days | 43% |
| M and H Lunn | 8/10 | 5459 days | 43% |
| Johan | 10/10 | 5460 days | 43% |
| Roger Trusedale | 9/10 | 5460 days | 43% |
| Will Jemma | 8/10 | 5463 days | 43% |
| David Rich | 9/10 | 5463 days | 43% |
| Lousie Hug | 9/10 | 5464 days | 43% |
| Anne Veser | 10/10 | 5470 days | 43% |
| Caitriona Doyle | 9/10 | 5472 days | 43% |
| Pam K | 10/10 | 5477 days | 43% |
| Douglas Kirby | 9/10 | 5491 days | 43% |
| Annemiek and Rianne | 9/10 | 5491 days | 43% |
| Connie Graae | 8/10 | 5495 days | 43% |
| Torsten Gehrke | 7/10 | 5495 days | 40% |
| maleta | 7/10 | 5561 days | 40% |
| canadianislandgirl | 8/10 | 5570 days | 43% |
| bhb | 8/10 | 5601 days | 43% |
| mizzsharon | 10/10 | 5601 days | 43% |
| bondd | 10/10 | 5649 days | 43% |
| Andrew | 7/10 | 5754 days | 40% |
| MorganK | 8/10 | 5776 days | 43% |
| BouterG | 9/10 | 5780 days | 43% |
| straw64 | 8/10 | 5784 days | 43% |
| caroldarren | 8/10 | 5784 days | 43% |
| Adi | 10/10 | 5784 days | 43% |
| Jake1 | 8/10 | 5786 days | 43% |
| Katharina | 9/10 | 5788 days | 43% |
| AlbertF | 7/10 | 5790 days | 40% |
| LosItaly | 10/10 | 5796 days | 43% |
| ClodaghM | 7/10 | 5801 days | 40% |
| Andrew Wilson | 9/10 | 5801 days | 43% |
| Robert | 7/10 | 5807 days | 40% |
| Maria | 8/10 | 5807 days | 43% |
| JohnE | 5/10 | 5810 days | 33% |
| RachelR | 8/10 | 5817 days | 43% |
| DavidMurray | 10/10 | 5818 days | 43% |
| Lorna | 9/10 | 5833 days | 43% |
| NinaH1 | 9/10 | 5834 days | 43% |
| Bruce | 8/10 | 5834 days | 43% |
| Katy | 6/10 | 5834 days | 37% |
| Daniel | 6/10 | 5843 days | 37% |
| ArnarF | 8/10 | 5843 days | 43% |
| SonjaS | 9/10 | 5843 days | 43% |
| HenkR | 8/10 | 5843 days | 43% |
| Salick | 6/10 | 5848 days | 37% |
| Corien | 7/10 | 5848 days | 40% |
| Stijn | 8/10 | 5851 days | 43% |
| Andie | 9/10 | 5856 days | 43% |
| Amy | 9/10 | 5862 days | 43% |
| Zylstra | 9/10 | 5864 days | 43% |
| Melinda | 7/10 | 5868 days | 40% |
| landlord | 9/10 | 5871 days | 43% |
| Helen | 8/10 | 5896 days | 43% |
| David | 9/10 | 5897 days | 43% |
| Tony | 10/10 | 5901 days | 43% |
| Paul | 10/10 | 5901 days | 43% |
| Sabrina | 9/10 | 5915 days | 43% |
| Hanna | 8/10 | 5929 days | 43% |
| Gayle | 9/10 | 5940 days | 43% |
| Rebekka | 10/10 | 5947 days | 43% |
| Gemma | 10/10 | 5950 days | 43% |
| Jeni | 9/10 | 5970 days | 43% |
| Daniela Bell | 7/10 | 5990 days | 40% |
| fgregory | 10/10 | 6046 days | 43% |
| Liz Brown | 10/10 | 6120 days | 43% |
| Naoko | 10/10 | 6150 days | 43% |
| Ivan | 10/10 | 6212 days | 43% |
| Jenny Hulsebosch | 9/10 | 6212 days | 43% |
| Gail | 10/10 | 6230 days | 43% |
| Stella | 9/10 | 6253 days | 43% |
| marie-pier Poulin | 10/10 | 6254 days | 43% |
| Michelle Orr | 10/10 | 6266 days | 43% |
| Kevin | 6/10 | 6269 days | 37% |
| JanKovar | 10/10 | 6502 days | 43% |
| Flinders | 7/10 | 6508 days | 40% |
| Dave | 8/10 | 6514 days | 43% |
| Janning | 8/10 | 6520 days | 43% |
| Hannah | 9/10 | 6524 days | 43% |
| KikiNelissen | 9/10 | 6562 days | 43% |
| Geert | 6/10 | 6564 days | 37% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
3.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.