G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3547 days | 100% |
| Stephanie Still | 8/10 | 3563 days | 96% |
| Anna Scholten | 8/10 | 3602 days | 91% |
| Sascha Daub | 9/10 | 3603 days | 92% |
| Ulli | 6/10 | 3607 days | 79% |
| Bram and Laura | 7/10 | 4029 days | 37% |
| Lagarde | 9/10 | 4271 days | 10% |
| Florian Littmann | 7/10 | 4334 days | 1% |
| Anna | 7/10 | 4334 days | 1% |
| Celine Darde | 6/10 | 4344 days | 0% |
| Ludovic Denee | 6/10 | 4344 days | 0% |
| Constanze | 10/10 | 4673 days | 60% |
| Soren and Inelase Lindhardbell | 9/10 | 4741 days | 59% |
| Soren and Inelase Lindhardbell | 9/10 | 4741 days | 59% |
| Wouter Trumpie | 7/10 | 4748 days | 55% |
| Timo Maschke | 9/10 | 4750 days | 59% |
| Cennart ud Brock | 8/10 | 4758 days | 59% |
| Alexander Klein | 6/10 | 4763 days | 51% |
| Thibault Bonenfant | 10/10 | 4765 days | 60% |
| Roshnie | 8/10 | 4789 days | 59% |
| Moss | 9/10 | 5019 days | 59% |
| Paul & Jayne Smith | 5/10 | 5044 days | 45% |
| Tamara McVey | 10/10 | 5046 days | 60% |
| M H Hansen | 5/10 | 5046 days | 45% |
| Dirk & Marlene | 9/10 | 5046 days | 59% |
| Lesley Nicolas | 9/10 | 5046 days | 59% |
| Hans Oudenbroek | 7/10 | 5048 days | 55% |
| Hayo Heerink | 8/10 | 5049 days | 59% |
| de Weijer | 2/10 | 5051 days | 25% |
| Magda Savels | 9/10 | 5056 days | 59% |
| Dugald McCallum | 10/10 | 5062 days | 60% |
| van Rees | 8/10 | 5134 days | 59% |
| John & Myra Sloan | 2/10 | 5134 days | 25% |
| Ron & Hannah de Reuver | 5/10 | 5139 days | 45% |
| GenH | 7/10 | 5369 days | 55% |
| Zoe Barker | 6/10 | 5374 days | 51% |
| Knapen | 7/10 | 5380 days | 55% |
| Jason & Beth Berlin | 10/10 | 5386 days | 60% |
| Nicola Thackray | 9/10 | 5387 days | 59% |
| Gillian Powell | 8/10 | 5401 days | 59% |
| J Blake | 9/10 | 5404 days | 59% |
| Adam Hayley | 5/10 | 5412 days | 45% |
| Valerie | 10/10 | 5414 days | 60% |
| Annie Pennington | 8/10 | 5415 days | 59% |
| Tayler Gray | 5/10 | 5415 days | 45% |
| Rich Butler | 4/10 | 5418 days | 38% |
| Seifert | 10/10 | 5420 days | 60% |
| Henrik Petersen | 8/10 | 5421 days | 59% |
| Barry | 9/10 | 5421 days | 59% |
| Petersen | 10/10 | 5421 days | 60% |
| Elinor Bell | 6/10 | 5423 days | 51% |
| Clamdine | 8/10 | 5423 days | 59% |
| Emma Wilkinson | 9/10 | 5427 days | 59% |
| Jenny | 8/10 | 5429 days | 59% |
| janrip | 9/10 | 5490 days | 59% |
| allesca | 9/10 | 5551 days | 59% |
| Jon van Hanten | 8/10 | 5690 days | 59% |
| Charli Skinner | 8/10 | 5695 days | 59% |
| Katy | 7/10 | 5698 days | 55% |
| Jake Webster | 4/10 | 5751 days | 38% |
| Andy & Louise Dutton | 9/10 | 5752 days | 59% |
| Andy | 7/10 | 5755 days | 55% |
| Matt Roper | 9/10 | 5756 days | 59% |
| Michele Prevost | 9/10 | 5760 days | 59% |
| Gerhard Kronen | 6/10 | 5762 days | 51% |
| snodge | 9/10 | 5765 days | 59% |
| Barbara Peddie | 8/10 | 5765 days | 59% |
| Wender Jakoleseu | 8/10 | 5767 days | 59% |
| M and H Lunn | 8/10 | 5774 days | 59% |
| Johan | 10/10 | 5775 days | 60% |
| Roger Trusedale | 9/10 | 5775 days | 59% |
| Will Jemma | 8/10 | 5778 days | 59% |
| David Rich | 9/10 | 5778 days | 59% |
| Lousie Hug | 9/10 | 5779 days | 59% |
| Anne Veser | 10/10 | 5785 days | 60% |
| Caitriona Doyle | 9/10 | 5787 days | 59% |
| Pam K | 10/10 | 5792 days | 60% |
| Douglas Kirby | 9/10 | 5806 days | 59% |
| Annemiek and Rianne | 9/10 | 5806 days | 59% |
| Connie Graae | 8/10 | 5810 days | 59% |
| Torsten Gehrke | 7/10 | 5810 days | 55% |
| maleta | 7/10 | 5876 days | 55% |
| canadianislandgirl | 8/10 | 5885 days | 59% |
| bhb | 8/10 | 5916 days | 59% |
| mizzsharon | 10/10 | 5916 days | 60% |
| bondd | 10/10 | 5964 days | 60% |
| Andrew | 7/10 | 6069 days | 55% |
| MorganK | 8/10 | 6091 days | 59% |
| BouterG | 9/10 | 6095 days | 59% |
| straw64 | 8/10 | 6099 days | 59% |
| caroldarren | 8/10 | 6099 days | 59% |
| Adi | 10/10 | 6099 days | 60% |
| Jake1 | 8/10 | 6101 days | 59% |
| Katharina | 9/10 | 6103 days | 59% |
| AlbertF | 7/10 | 6105 days | 55% |
| LosItaly | 10/10 | 6111 days | 60% |
| ClodaghM | 7/10 | 6116 days | 55% |
| Andrew Wilson | 9/10 | 6116 days | 59% |
| Robert | 7/10 | 6122 days | 55% |
| Maria | 8/10 | 6122 days | 59% |
| JohnE | 5/10 | 6125 days | 45% |
| RachelR | 8/10 | 6132 days | 59% |
| DavidMurray | 10/10 | 6133 days | 60% |
| Lorna | 9/10 | 6148 days | 59% |
| NinaH1 | 9/10 | 6149 days | 59% |
| Bruce | 8/10 | 6149 days | 59% |
| Katy | 6/10 | 6149 days | 51% |
| Daniel | 6/10 | 6158 days | 51% |
| ArnarF | 8/10 | 6158 days | 59% |
| SonjaS | 9/10 | 6158 days | 59% |
| HenkR | 8/10 | 6158 days | 59% |
| Salick | 6/10 | 6163 days | 51% |
| Corien | 7/10 | 6163 days | 55% |
| Stijn | 8/10 | 6166 days | 59% |
| Andie | 9/10 | 6171 days | 59% |
| Amy | 9/10 | 6177 days | 59% |
| Zylstra | 9/10 | 6179 days | 59% |
| Melinda | 7/10 | 6183 days | 55% |
| landlord | 9/10 | 6186 days | 59% |
| Helen | 8/10 | 6211 days | 59% |
| David | 9/10 | 6212 days | 59% |
| Tony | 10/10 | 6216 days | 60% |
| Paul | 10/10 | 6216 days | 60% |
| Sabrina | 9/10 | 6230 days | 59% |
| Hanna | 8/10 | 6244 days | 59% |
| Gayle | 9/10 | 6256 days | 59% |
| Rebekka | 10/10 | 6263 days | 60% |
| Gemma | 10/10 | 6266 days | 60% |
| Jeni | 9/10 | 6285 days | 59% |
| Daniela Bell | 7/10 | 6305 days | 55% |
| fgregory | 10/10 | 6361 days | 60% |
| Liz Brown | 10/10 | 6435 days | 60% |
| Naoko | 10/10 | 6465 days | 60% |
| Ivan | 10/10 | 6527 days | 60% |
| Jenny Hulsebosch | 9/10 | 6527 days | 59% |
| Gail | 10/10 | 6545 days | 60% |
| Stella | 9/10 | 6568 days | 59% |
| marie-pier Poulin | 10/10 | 6569 days | 60% |
| Michelle Orr | 10/10 | 6581 days | 60% |
| Kevin | 6/10 | 6584 days | 51% |
| JanKovar | 10/10 | 6817 days | 60% |
| Flinders | 7/10 | 6823 days | 55% |
| Dave | 8/10 | 6829 days | 59% |
| Janning | 8/10 | 6835 days | 59% |
| Hannah | 9/10 | 6839 days | 59% |
| KikiNelissen | 9/10 | 6877 days | 59% |
| Geert | 6/10 | 6879 days | 51% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.