Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3264 days | 100% |
| Stephanie Still | 8/10 | 3280 days | 96% |
| Anna Scholten | 8/10 | 3319 days | 91% |
| Sascha Daub | 9/10 | 3320 days | 92% |
| Ulli | 6/10 | 3324 days | 77% |
| Bram and Laura | 7/10 | 3746 days | 40% |
| Lagarde | 9/10 | 3988 days | 18% |
| Florian Littmann | 7/10 | 4051 days | 8% |
| Anna | 7/10 | 4051 days | 8% |
| Celine Darde | 6/10 | 4061 days | 5% |
| Ludovic Denee | 6/10 | 4061 days | 5% |
| Constanze | 10/10 | 4390 days | 32% |
| Soren and Inelase Lindhardbell | 9/10 | 4458 days | 31% |
| Soren and Inelase Lindhardbell | 9/10 | 4458 days | 31% |
| Wouter Trumpie | 7/10 | 4465 days | 27% |
| Timo Maschke | 9/10 | 4467 days | 31% |
| Cennart ud Brock | 8/10 | 4475 days | 30% |
| Alexander Klein | 6/10 | 4480 days | 23% |
| Thibault Bonenfant | 10/10 | 4482 days | 32% |
| Roshnie | 8/10 | 4506 days | 30% |
| Moss | 9/10 | 4736 days | 31% |
| Paul & Jayne Smith | 5/10 | 4761 days | 18% |
| Tamara McVey | 10/10 | 4763 days | 32% |
| M H Hansen | 5/10 | 4763 days | 18% |
| Dirk & Marlene | 9/10 | 4763 days | 31% |
| Lesley Nicolas | 9/10 | 4763 days | 31% |
| Hans Oudenbroek | 7/10 | 4765 days | 27% |
| Hayo Heerink | 8/10 | 4766 days | 30% |
| de Weijer | 2/10 | 4768 days | 0% |
| Magda Savels | 9/10 | 4773 days | 31% |
| Dugald McCallum | 10/10 | 4779 days | 32% |
| van Rees | 8/10 | 4851 days | 30% |
| John & Myra Sloan | 2/10 | 4851 days | 0% |
| Ron & Hannah de Reuver | 5/10 | 4856 days | 18% |
| GenH | 7/10 | 5086 days | 27% |
| Zoe Barker | 6/10 | 5091 days | 23% |
| Knapen | 7/10 | 5097 days | 27% |
| Jason & Beth Berlin | 10/10 | 5103 days | 32% |
| Nicola Thackray | 9/10 | 5104 days | 31% |
| Gillian Powell | 8/10 | 5118 days | 30% |
| J Blake | 9/10 | 5121 days | 31% |
| Adam Hayley | 5/10 | 5129 days | 18% |
| Valerie | 10/10 | 5131 days | 32% |
| Annie Pennington | 8/10 | 5132 days | 30% |
| Tayler Gray | 5/10 | 5132 days | 18% |
| Rich Butler | 4/10 | 5135 days | 11% |
| Seifert | 10/10 | 5137 days | 32% |
| Henrik Petersen | 8/10 | 5138 days | 30% |
| Barry | 9/10 | 5138 days | 31% |
| Petersen | 10/10 | 5138 days | 32% |
| Elinor Bell | 6/10 | 5140 days | 23% |
| Clamdine | 8/10 | 5140 days | 30% |
| Emma Wilkinson | 9/10 | 5144 days | 31% |
| Jenny | 8/10 | 5146 days | 30% |
| janrip | 9/10 | 5207 days | 31% |
| allesca | 9/10 | 5268 days | 31% |
| Jon van Hanten | 8/10 | 5407 days | 30% |
| Charli Skinner | 8/10 | 5412 days | 30% |
| Katy | 7/10 | 5415 days | 27% |
| Jake Webster | 4/10 | 5468 days | 11% |
| Andy & Louise Dutton | 9/10 | 5469 days | 31% |
| Andy | 7/10 | 5472 days | 27% |
| Matt Roper | 9/10 | 5473 days | 31% |
| Michele Prevost | 9/10 | 5477 days | 31% |
| Gerhard Kronen | 6/10 | 5479 days | 23% |
| snodge | 9/10 | 5482 days | 31% |
| Barbara Peddie | 8/10 | 5482 days | 30% |
| Wender Jakoleseu | 8/10 | 5484 days | 30% |
| M and H Lunn | 8/10 | 5491 days | 30% |
| Johan | 10/10 | 5492 days | 32% |
| Roger Trusedale | 9/10 | 5492 days | 31% |
| Will Jemma | 8/10 | 5495 days | 30% |
| David Rich | 9/10 | 5495 days | 31% |
| Lousie Hug | 9/10 | 5496 days | 31% |
| Anne Veser | 10/10 | 5502 days | 32% |
| Caitriona Doyle | 9/10 | 5504 days | 31% |
| Pam K | 10/10 | 5509 days | 32% |
| Douglas Kirby | 9/10 | 5523 days | 31% |
| Annemiek and Rianne | 9/10 | 5523 days | 31% |
| Connie Graae | 8/10 | 5527 days | 30% |
| Torsten Gehrke | 7/10 | 5527 days | 27% |
| maleta | 7/10 | 5593 days | 27% |
| canadianislandgirl | 8/10 | 5602 days | 30% |
| bhb | 8/10 | 5633 days | 30% |
| mizzsharon | 10/10 | 5633 days | 32% |
| bondd | 10/10 | 5681 days | 32% |
| Andrew | 7/10 | 5786 days | 27% |
| MorganK | 8/10 | 5808 days | 30% |
| BouterG | 9/10 | 5812 days | 31% |
| straw64 | 8/10 | 5816 days | 30% |
| caroldarren | 8/10 | 5816 days | 30% |
| Adi | 10/10 | 5816 days | 32% |
| Jake1 | 8/10 | 5818 days | 30% |
| Katharina | 9/10 | 5820 days | 31% |
| AlbertF | 7/10 | 5822 days | 27% |
| LosItaly | 10/10 | 5828 days | 32% |
| ClodaghM | 7/10 | 5833 days | 27% |
| Andrew Wilson | 9/10 | 5833 days | 31% |
| Robert | 7/10 | 5839 days | 27% |
| Maria | 8/10 | 5839 days | 30% |
| JohnE | 5/10 | 5842 days | 18% |
| RachelR | 8/10 | 5849 days | 30% |
| DavidMurray | 10/10 | 5850 days | 32% |
| Lorna | 9/10 | 5865 days | 31% |
| NinaH1 | 9/10 | 5866 days | 31% |
| Bruce | 8/10 | 5866 days | 30% |
| Katy | 6/10 | 5866 days | 23% |
| Daniel | 6/10 | 5875 days | 23% |
| ArnarF | 8/10 | 5875 days | 30% |
| SonjaS | 9/10 | 5875 days | 31% |
| HenkR | 8/10 | 5875 days | 30% |
| Salick | 6/10 | 5880 days | 23% |
| Corien | 7/10 | 5880 days | 27% |
| Stijn | 8/10 | 5883 days | 30% |
| Andie | 9/10 | 5888 days | 31% |
| Amy | 9/10 | 5894 days | 31% |
| Zylstra | 9/10 | 5896 days | 31% |
| Melinda | 7/10 | 5900 days | 27% |
| landlord | 9/10 | 5903 days | 31% |
| Helen | 8/10 | 5928 days | 30% |
| David | 9/10 | 5929 days | 31% |
| Tony | 10/10 | 5933 days | 32% |
| Paul | 10/10 | 5933 days | 32% |
| Sabrina | 9/10 | 5947 days | 31% |
| Hanna | 8/10 | 5961 days | 30% |
| Gayle | 9/10 | 5973 days | 31% |
| Rebekka | 10/10 | 5979 days | 32% |
| Gemma | 10/10 | 5982 days | 32% |
| Jeni | 9/10 | 6002 days | 31% |
| Daniela Bell | 7/10 | 6022 days | 27% |
| fgregory | 10/10 | 6078 days | 32% |
| Liz Brown | 10/10 | 6152 days | 32% |
| Naoko | 10/10 | 6182 days | 32% |
| Ivan | 10/10 | 6244 days | 32% |
| Jenny Hulsebosch | 9/10 | 6244 days | 31% |
| Gail | 10/10 | 6262 days | 32% |
| Stella | 9/10 | 6285 days | 31% |
| marie-pier Poulin | 10/10 | 6286 days | 32% |
| Michelle Orr | 10/10 | 6298 days | 32% |
| Kevin | 6/10 | 6301 days | 23% |
| JanKovar | 10/10 | 6534 days | 32% |
| Flinders | 7/10 | 6540 days | 27% |
| Dave | 8/10 | 6546 days | 30% |
| Janning | 8/10 | 6552 days | 30% |
| Hannah | 9/10 | 6556 days | 31% |
| KikiNelissen | 9/10 | 6594 days | 31% |
| Geert | 6/10 | 6596 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
3.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.