Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
200 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 200 valid reviews that are included when calculating the ranking score and 13 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 200 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 200 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
66% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 15 |
|
8% |
87.70% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.70% and is based on 200 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
77.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kyle | 1/10 | 310 days | 42% |
| Mode are scammers | 6/10 | 370 days | 87% |
| David | 10/10 | 401 days | 100% |
| Junhong | 5/10 | 462 days | 74% |
| Graham | 2/10 | 585 days | 40% |
| David | 1/10 | 766 days | 30% |
| Ruki Eddie | 3/10 | 858 days | 35% |
| Shell G | 9/10 | 919 days | 56% |
| Susan N | 10/10 | 980 days | 50% |
| Lee MacDonald | 10/10 | 980 days | 50% |
| Elizabeth S | 10/10 | 1041 days | 44% |
| Deb Weston | 1/10 | 1041 days | 18% |
| Yulene | 10/10 | 1100 days | 38% |
| Joanne Pryor | 10/10 | 1437 days | 15% |
| Arsalan | 1/10 | 1527 days | 4% |
| Ian Viney | 9/10 | 1557 days | 10% |
| Richard Williams | 9/10 | 1557 days | 10% |
| Vicki MacPherson | 10/10 | 1649 days | 7% |
| BWishart | 8/10 | 1802 days | 5% |
| MS | 9/10 | 1802 days | 5% |
| Jon Petrie | 9/10 | 1831 days | 5% |
| John Bassett | 10/10 | 1862 days | 5% |
| Bevan Read | 9/10 | 1862 days | 5% |
| Jenn Howell | 10/10 | 1862 days | 5% |
| Inoke Afeaki | 8/10 | 1862 days | 5% |
| Nigel Topping | 9/10 | 1893 days | 5% |
| Tomoko | 8/10 | 1893 days | 5% |
| LB | 10/10 | 1893 days | 5% |
| Alice | 10/10 | 1893 days | 5% |
| Henrik Gustafsson | 10/10 | 1893 days | 5% |
| Disappointed | 3/10 | 1893 days | 3% |
| Jane | 10/10 | 1893 days | 5% |
| Leisa Ferry | 10/10 | 1923 days | 5% |
| Mike | 8/10 | 1923 days | 5% |
| Frickelo | 10/10 | 1923 days | 5% |
| J Walters | 1/10 | 1954 days | 2% |
| Nienna | 1/10 | 1954 days | 2% |
| Neihana | 1/10 | 2107 days | 2% |
| Keriana | 1/10 | 2107 days | 2% |
| Robyn Cameron | 9/10 | 2137 days | 5% |
| Fil . f | 1/10 | 2168 days | 2% |
| Thilo Koehler | 1/10 | 2196 days | 2% |
| Florian Reindl | 1/10 | 2227 days | 2% |
| KL | 1/10 | 2258 days | 2% |
| Jodi I | 10/10 | 2258 days | 5% |
| David | 10/10 | 2258 days | 5% |
| Mel | 1/10 | 2288 days | 2% |
| Marz Rose Alan | 10/10 | 2349 days | 4% |
| Razz | 8/10 | 2349 days | 4% |
| Michael Roberts | 1/10 | 2411 days | 2% |
| Ian Kennedy | 9/10 | 2411 days | 4% |
| K Watkins | 10/10 | 2441 days | 4% |
| Anna Waiheke | 10/10 | 2502 days | 4% |
| joso | 4/10 | 2561 days | 2% |
| Scott Roger | 10/10 | 2592 days | 4% |
| George Stanley | 10/10 | 2592 days | 4% |
| Jeroen B | 10/10 | 2592 days | 4% |
| Martin Sotola | 10/10 | 2623 days | 4% |
| jadene aranui | 10/10 | 2653 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2653 days | 4% |
| Chaten Garg | 10/10 | 2745 days | 3% |
| Kevin Hughes | 9/10 | 2776 days | 3% |
| Carl Page | 10/10 | 2806 days | 3% |
| andrew riddington | 9/10 | 2806 days | 3% |
| Leena Returns | 10/10 | 2806 days | 3% |
| Sanchita Sachdeva | 10/10 | 2837 days | 3% |
| Craig David | 10/10 | 2837 days | 3% |
| Ronald Jelsma | 10/10 | 2898 days | 3% |
| Kekoa Ledesma | 8/10 | 2926 days | 3% |
| Liezl Vervloet | 10/10 | 2957 days | 3% |
| Kenneth Barlow | 10/10 | 3018 days | 3% |
| Papa Mack | 10/10 | 3049 days | 3% |
| Christine Cole | 10/10 | 3049 days | 3% |
| alexandra lefebvre | 10/10 | 3049 days | 3% |
| Jipsy Jackson | 10/10 | 3110 days | 3% |
| Vanisha Goundar | 10/10 | 3110 days | 3% |
| Zoe Cole | 10/10 | 3141 days | 3% |
| Beth-Anne Bennett | 8/10 | 3171 days | 2% |
| Kyla Tinetti | 9/10 | 3171 days | 3% |
| Debra Panitz | 10/10 | 3171 days | 3% |
| Wayne Parsloe | 10/10 | 3202 days | 2% |
| shirley silby | 10/10 | 3232 days | 2% |
| Bron Bron | 10/10 | 3232 days | 2% |
| Denise Nortier | 10/10 | 3232 days | 2% |
| Gerhard van Emmenes | 10/10 | 3232 days | 2% |
| Torben Rosenberg | 10/10 | 3232 days | 2% |
| Milan Gagic | 10/10 | 3263 days | 2% |
| dave todd | 7/10 | 3263 days | 2% |
| Mario | 10/10 | 3263 days | 2% |
| Tomas Marcusson | 8/10 | 3263 days | 2% |
| Richard Heginbotham | 7/10 | 3292 days | 2% |
| Alex Macdonald | 9/10 | 3292 days | 2% |
| Emma Bennett | 10/10 | 3292 days | 2% |
| Marius | 10/10 | 3292 days | 2% |
| Kevin Bailey | 10/10 | 3292 days | 2% |
| Pierre CHONGUE | 9/10 | 3292 days | 2% |
| Robert Trezise | 9/10 | 3292 days | 2% |
| Dave Cockfoster | 9/10 | 3323 days | 2% |
| Michael Lee | 9/10 | 3323 days | 2% |
| Maggie Burgess | 10/10 | 3323 days | 2% |
| Lynollie Smith | 8/10 | 3323 days | 2% |
| Dodie | 4/10 | 3323 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3323 days | 2% |
| paulmiles | 9/10 | 3323 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3323 days | 2% |
| ALLAN BARCLAY | 10/10 | 3323 days | 2% |
| lesley Drane | 10/10 | 3323 days | 2% |
| Rob Hazelden | 10/10 | 3323 days | 2% |
| Tina West | 10/10 | 3323 days | 2% |
| Catherine Jones | 9/10 | 3354 days | 2% |
| Rogan Mexted | 9/10 | 3354 days | 2% |
| Mikko Puro | 9/10 | 3384 days | 2% |
| Karen | 10/10 | 3384 days | 2% |
| Alex Bleasdale | 9/10 | 3384 days | 2% |
| Ray Strong | 10/10 | 3384 days | 2% |
| Mohit Mehta | 9/10 | 3415 days | 2% |
| C. Whittle | 4/10 | 3415 days | 1% |
| Keith Jones | 10/10 | 3415 days | 2% |
| Jen Boote | 10/10 | 3445 days | 2% |
| Tim Beresford | 8/10 | 3445 days | 2% |
| austraroma | 10/10 | 3476 days | 2% |
| AMRINDER SINGH | 10/10 | 3476 days | 2% |
| K Lee | 10/10 | 3476 days | 2% |
| Melani Mark | 10/10 | 3507 days | 2% |
| Karina Greenall | 10/10 | 3537 days | 2% |
| Cam Frenchy | 10/10 | 3537 days | 2% |
| Dan NIELSEN | 10/10 | 3537 days | 2% |
| Wood Family | 9/10 | 3537 days | 2% |
| Richard Drake | 10/10 | 3568 days | 2% |
| Ruth | 10/10 | 3568 days | 2% |
| Sivoki Nofoakifolau | 10/10 | 3568 days | 2% |
| Pranav Pota | 10/10 | 3598 days | 2% |
| rob c | 9/10 | 3598 days | 2% |
| hrhind | 10/10 | 3598 days | 2% |
| Oakley Miller | 10/10 | 3629 days | 2% |
| Mary Halligan | 9/10 | 3629 days | 2% |
| Rakesh Barabari | 10/10 | 3629 days | 2% |
| Richard Thomson | 10/10 | 3629 days | 2% |
| james wightman | 10/10 | 3629 days | 2% |
| Jean Capron | 10/10 | 3629 days | 2% |
| Adam | 10/10 | 3657 days | 1% |
| Rhonda steel | 10/10 | 3657 days | 1% |
| Peter Utting | 10/10 | 3657 days | 1% |
| Susan Chambers | 9/10 | 3657 days | 1% |
| Linda Johnstone | 10/10 | 3657 days | 1% |
| Karen Petersen | 10/10 | 3657 days | 1% |
| Michael Sutton | 10/10 | 3688 days | 1% |
| Jo Leo | 9/10 | 3688 days | 1% |
| Jen Turinui | 10/10 | 3688 days | 1% |
| Cheung Laikum | 10/10 | 3688 days | 1% |
| George Cowan | 10/10 | 3688 days | 1% |
| Gwatkin Ratnam | 10/10 | 3688 days | 1% |
| Susan | 10/10 | 3688 days | 1% |
| Sharon Ashby | 10/10 | 3688 days | 1% |
| sandeep singh | 10/10 | 3688 days | 1% |
| alisa taualofa | 10/10 | 3688 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 3688 days | 1% |
| Seini Ahoafi | 10/10 | 3688 days | 1% |
| nicole ramsey | 10/10 | 3688 days | 1% |
| Caroline Mayo | 10/10 | 3688 days | 1% |
| Hannes Danzl | 10/10 | 3719 days | 1% |
| Winzhi Loh | 10/10 | 3719 days | 1% |
| peterferry | 9/10 | 3719 days | 1% |
| Vad Boz | 10/10 | 3719 days | 1% |
| Karen | 10/10 | 3719 days | 1% |
| Cameron Spence | 10/10 | 3719 days | 1% |
| whitney girard | 10/10 | 3719 days | 1% |
| Jason Xie | 10/10 | 3749 days | 1% |
| funcowt | 10/10 | 3749 days | 1% |
| Andy Garner | 10/10 | 3749 days | 1% |
| Margie Jacobs | 10/10 | 3749 days | 1% |
| Carolyne Schwenke | 10/10 | 3749 days | 1% |
| Rob Geayley | 10/10 | 3749 days | 1% |
| ranginoomaara1670875 | 10/10 | 3749 days | 1% |
| Rebecca Meffin | 10/10 | 3749 days | 1% |
| Ants Kenneth | 9/10 | 3780 days | 1% |
| C Smith | 9/10 | 3780 days | 1% |
| Chris Mitchell | 10/10 | 3780 days | 1% |
| Dale | 10/10 | 3780 days | 1% |
| Patrick Repping | 10/10 | 3780 days | 1% |
| Steven Cofman | 10/10 | 3780 days | 1% |
| marisa liberato | 10/10 | 3780 days | 1% |
| Vaibs K | 10/10 | 3780 days | 1% |
| Karen Dugdale | 10/10 | 3810 days | 1% |
| Nicola Dawson | 10/10 | 3810 days | 1% |
| Dave Brash | 10/10 | 3810 days | 1% |
| SFh | 10/10 | 3841 days | 1% |
| Vivian Yin | 10/10 | 3872 days | 1% |
| Cora Colquhoun | 10/10 | 3872 days | 1% |
| Norman | 10/10 | 3994 days | 1% |
| Taase Falanaipupu | 10/10 | 4053 days | 1% |
| J F | 10/10 | 4053 days | 1% |
| ANNIE KOLIO | 10/10 | 4053 days | 1% |
| Bernie Law | 10/10 | 4175 days | 0% |
| hophop | 1/10 | 4298 days | 0% |
| LUI Malaysia | 10/10 | 4418 days | 1% |
| W_Cameron | 10/10 | 4571 days | 1% |
| Lena | 9/10 | 5536 days | 1% |
| Dave | 10/10 | 5788 days | 1% |
| Andria Davis | 10/10 | 5817 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
7.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.