G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
103 Valid Reviews
The Jucy Rentals experience has a total of 107 reviews. There are 103 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 103 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
17% |
| 8/10 | 24 |
|
23% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 2 |
|
2% |
| 1/10 | 22 |
|
21% |
61.75% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 61.75% and is based on 103 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 103 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Maribel Delahaye | 1/10 | 4 days | 48% |
| Mizzy | 9/10 | 493 days | 100% |
| Landon | 1/10 | 919 days | 25% |
| Rebecca Johnson | 1/10 | 1223 days | 12% |
| Brewdab Shing | 3/10 | 1710 days | 4% |
| Don’t hire Jucy | 1/10 | 1893 days | 2% |
| Fernanda | 1/10 | 2168 days | 2% |
| Graham Abbott | 1/10 | 2196 days | 2% |
| Gonzalo | 1/10 | 2227 days | 2% |
| Alicia Leong | 8/10 | 2258 days | 5% |
| lee tin diong | 8/10 | 2349 days | 5% |
| Chris Webb | 1/10 | 2441 days | 2% |
| Jithin | 10/10 | 2472 days | 4% |
| Emily | 1/10 | 2561 days | 2% |
| Rachel Doody | 1/10 | 2867 days | 1% |
| Joseph Liu | 3/10 | 2867 days | 2% |
| dudewtf | 1/10 | 2898 days | 1% |
| Meg Perry | 1/10 | 2898 days | 1% |
| Barbara Hirsch | 9/10 | 2944 days | 3% |
| Lucille Laurent | 6/10 | 2949 days | 3% |
| Nanna Overbeck | 7/10 | 2986 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 2988 days | 3% |
| Nirmal Singh | 1/10 | 2988 days | 1% |
| Lauren Stephenson | 1/10 | 2988 days | 1% |
| Evan Lloyd | 9/10 | 3015 days | 3% |
| Im K | 6/10 | 3018 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3079 days | 1% |
| Charlie Murray | 4/10 | 3141 days | 2% |
| Glenn Berry | 1/10 | 3171 days | 1% |
| Kelley Bollinger | 1/10 | 3202 days | 1% |
| Ulli | 9/10 | 3297 days | 2% |
| Simon Striegel | 9/10 | 3300 days | 2% |
| Toni Gabby | 8/10 | 3318 days | 2% |
| Lucio Maggioli | 1/10 | 3354 days | 1% |
| Philipp Schauerbeck | 8/10 | 3358 days | 2% |
| Theodorou Konstantina | 8/10 | 3359 days | 2% |
| JamesBond | 1/10 | 3445 days | 1% |
| Willy Wayne | 1/10 | 3629 days | 1% |
| Damaris Mayer | 4/10 | 3668 days | 1% |
| Sophia Kadel | 10/10 | 3674 days | 2% |
| Bart Hanssen | 7/10 | 3697 days | 1% |
| Cora and Franzi | 8/10 | 3710 days | 1% |
| Aaron V | 9/10 | 3749 days | 1% |
| Ashley Bucklin | 1/10 | 3780 days | 1% |
| nzkiwi | 6/10 | 3780 days | 1% |
| isabel Zander | 8/10 | 3962 days | 1% |
| Calvin Becker | 9/10 | 3962 days | 1% |
| Leonie Moeller | 6/10 | 3972 days | 1% |
| Jonas Foerch | 9/10 | 3994 days | 1% |
| Lena Wacker | 9/10 | 4005 days | 1% |
| Jacqueline Skelton | 5/10 | 4084 days | 0% |
| Fleur Douglas | 10/10 | 4114 days | 1% |
| Priyanka C | 2/10 | 4145 days | 0% |
| Elleynara | 2/10 | 4237 days | 0% |
| Memain | 8/10 | 4325 days | 0% |
| Lieven De Vlaminck | 10/10 | 4358 days | 0% |
| Neele & Philipp | 7/10 | 4369 days | 0% |
| Katharina Littlemann | 9/10 | 4371 days | 0% |
| Gerard van de Ven | 5/10 | 4454 days | 1% |
| Harald Prinz | 8/10 | 4460 days | 1% |
| Martin & Dee Bellarby | 9/10 | 4734 days | 1% |
| Andreas Kofod-Hansen | 8/10 | 4738 days | 1% |
| R Straathof | 8/10 | 4740 days | 1% |
| Frank Waskikowski | 7/10 | 4747 days | 1% |
| Lindblom | 5/10 | 4750 days | 1% |
| Christina Murphy | 7/10 | 5047 days | 1% |
| Stephane Lebel | 8/10 | 5063 days | 1% |
| Lillian van Wegen | 7/10 | 5078 days | 1% |
| Estel la Prado | 5/10 | 5084 days | 1% |
| Chris | 9/10 | 5084 days | 1% |
| Courtney Wood | 8/10 | 5088 days | 1% |
| Carolin Moberg | 7/10 | 5095 days | 1% |
| Philipp Rau | 8/10 | 5109 days | 1% |
| Ellen Thompson | 8/10 | 5113 days | 1% |
| Ryan Tull | 8/10 | 5113 days | 1% |
| KiwiJames | 9/10 | 5210 days | 1% |
| Aldon Tipuna | 10/10 | 5210 days | 1% |
| SJNZ | 10/10 | 5210 days | 1% |
| russmill | 10/10 | 5210 days | 1% |
| Molly | 9/10 | 5241 days | 1% |
| maggie Webster | 8/10 | 5441 days | 1% |
| Luisa | 6/10 | 5456 days | 1% |
| Paul | 7/10 | 5479 days | 1% |
| marck22 | 10/10 | 5483 days | 1% |
| Hugh deLautour | 9/10 | 5483 days | 1% |
| Camenzind | 5/10 | 5503 days | 1% |
| Transworld | 9/10 | 5514 days | 1% |
| Lima | 10/10 | 5514 days | 1% |
| pinkfrogchick | 3/10 | 5514 days | 1% |
| ranker_25 | 1/10 | 5514 days | 0% |
| pappito | 10/10 | 5514 days | 1% |
| tclark | 8/10 | 5514 days | 1% |
| puddleo | 3/10 | 5514 days | 1% |
| afs199 | 8/10 | 5514 days | 1% |
| Simon Johns | 10/10 | 5514 days | 1% |
| Moondyne | 9/10 | 5545 days | 1% |
| clarrie | 10/10 | 5545 days | 1% |
| LucyPoland | 8/10 | 5810 days | 1% |
| Anneleen | 7/10 | 5820 days | 1% |
| Joosten | 8/10 | 5820 days | 1% |
| Maud | 8/10 | 5894 days | 1% |
| mike brett | 7/10 | 5924 days | 1% |
| Emma Dolk | 8/10 | 6205 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.65% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Jucy Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 1 day. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| … | … |
Balancing Adjustment
17.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.