G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Rentals
Valid Reviews
102 Valid Reviews
The Jucy Rentals experience has a total of 106 reviews. There are 102 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
12% |
| 9/10 | 17 |
|
17% |
| 8/10 | 24 |
|
24% |
| 7/10 | 10 |
|
10% |
| 6/10 | 5 |
|
5% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
4% |
| 2/10 | 2 |
|
2% |
| 1/10 | 21 |
|
21% |
62.25% Average
The raw data average (mean) for all the Jucy Rentals valid reviews is 62.25% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
4% |
| 9/10 | 10 |
|
21% |
| 8/10 | 19 |
|
40% |
| 7/10 | 9 |
|
19% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
8% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.46% Average
The raw data average (mean) for all the Jucy Rentals face-to-face reviews is 76.46% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mizzy | 9/10 | 418 days | 100% |
| Landon | 1/10 | 844 days | 27% |
| Rebecca Johnson | 1/10 | 1148 days | 14% |
| Brewdab Shing | 3/10 | 1635 days | 4% |
| Don’t hire Jucy | 1/10 | 1818 days | 2% |
| Fernanda | 1/10 | 2093 days | 2% |
| Graham Abbott | 1/10 | 2121 days | 2% |
| Gonzalo | 1/10 | 2152 days | 2% |
| Alicia Leong | 8/10 | 2183 days | 5% |
| lee tin diong | 8/10 | 2273 days | 5% |
| Chris Webb | 1/10 | 2366 days | 2% |
| Jithin | 10/10 | 2397 days | 4% |
| Emily | 1/10 | 2486 days | 2% |
| Rachel Doody | 1/10 | 2791 days | 1% |
| Joseph Liu | 3/10 | 2791 days | 2% |
| dudewtf | 1/10 | 2822 days | 1% |
| Meg Perry | 1/10 | 2822 days | 1% |
| Barbara Hirsch | 9/10 | 2869 days | 3% |
| Lucille Laurent | 6/10 | 2874 days | 3% |
| Nanna Overbeck | 7/10 | 2911 days | 3% |
| HAFEZ AMRI SANUSI | 8/10 | 2912 days | 3% |
| Nirmal Singh | 1/10 | 2912 days | 1% |
| Lauren Stephenson | 1/10 | 2912 days | 1% |
| Evan Lloyd | 9/10 | 2940 days | 3% |
| Im K | 6/10 | 2942 days | 3% |
| Thomas Ouin-Lagarde | 1/10 | 3003 days | 1% |
| Charlie Murray | 4/10 | 3065 days | 2% |
| Glenn Berry | 1/10 | 3095 days | 1% |
| Kelley Bollinger | 1/10 | 3126 days | 1% |
| Ulli | 9/10 | 3222 days | 3% |
| Simon Striegel | 9/10 | 3225 days | 3% |
| Toni Gabby | 8/10 | 3243 days | 2% |
| Lucio Maggioli | 1/10 | 3278 days | 1% |
| Philipp Schauerbeck | 8/10 | 3283 days | 2% |
| Theodorou Konstantina | 8/10 | 3284 days | 2% |
| JamesBond | 1/10 | 3369 days | 1% |
| Willy Wayne | 1/10 | 3553 days | 1% |
| Damaris Mayer | 4/10 | 3593 days | 1% |
| Sophia Kadel | 10/10 | 3599 days | 2% |
| Bart Hanssen | 7/10 | 3622 days | 2% |
| Cora and Franzi | 8/10 | 3635 days | 2% |
| Aaron V | 9/10 | 3673 days | 2% |
| Ashley Bucklin | 1/10 | 3704 days | 1% |
| nzkiwi | 6/10 | 3704 days | 1% |
| isabel Zander | 8/10 | 3887 days | 1% |
| Calvin Becker | 9/10 | 3887 days | 1% |
| Leonie Moeller | 6/10 | 3897 days | 1% |
| Jonas Foerch | 9/10 | 3919 days | 1% |
| Lena Wacker | 9/10 | 3930 days | 1% |
| Jacqueline Skelton | 5/10 | 4009 days | 1% |
| Fleur Douglas | 10/10 | 4039 days | 1% |
| Priyanka C | 2/10 | 4070 days | 0% |
| Elleynara | 2/10 | 4162 days | 0% |
| Memain | 8/10 | 4250 days | 0% |
| Lieven De Vlaminck | 10/10 | 4283 days | 0% |
| Neele & Philipp | 7/10 | 4294 days | 0% |
| Katharina Littlemann | 9/10 | 4296 days | 0% |
| Gerard van de Ven | 5/10 | 4379 days | 0% |
| Harald Prinz | 8/10 | 4385 days | 1% |
| Martin & Dee Bellarby | 9/10 | 4659 days | 1% |
| Andreas Kofod-Hansen | 8/10 | 4663 days | 1% |
| R Straathof | 8/10 | 4665 days | 1% |
| Frank Waskikowski | 7/10 | 4672 days | 1% |
| Lindblom | 5/10 | 4675 days | 1% |
| Christina Murphy | 7/10 | 4972 days | 1% |
| Stephane Lebel | 8/10 | 4988 days | 1% |
| Lillian van Wegen | 7/10 | 5003 days | 1% |
| Estel la Prado | 5/10 | 5009 days | 1% |
| Chris | 9/10 | 5009 days | 1% |
| Courtney Wood | 8/10 | 5013 days | 1% |
| Carolin Moberg | 7/10 | 5020 days | 1% |
| Philipp Rau | 8/10 | 5034 days | 1% |
| Ellen Thompson | 8/10 | 5038 days | 1% |
| Ryan Tull | 8/10 | 5038 days | 1% |
| KiwiJames | 9/10 | 5135 days | 1% |
| Aldon Tipuna | 10/10 | 5135 days | 1% |
| SJNZ | 10/10 | 5135 days | 1% |
| russmill | 10/10 | 5135 days | 1% |
| Molly | 9/10 | 5166 days | 1% |
| maggie Webster | 8/10 | 5366 days | 1% |
| Luisa | 6/10 | 5381 days | 1% |
| Paul | 7/10 | 5404 days | 1% |
| marck22 | 10/10 | 5408 days | 1% |
| Hugh deLautour | 9/10 | 5408 days | 1% |
| Camenzind | 5/10 | 5428 days | 1% |
| Transworld | 9/10 | 5439 days | 1% |
| Lima | 10/10 | 5439 days | 1% |
| pinkfrogchick | 3/10 | 5439 days | 1% |
| ranker_25 | 1/10 | 5439 days | 0% |
| pappito | 10/10 | 5439 days | 1% |
| tclark | 8/10 | 5439 days | 1% |
| puddleo | 3/10 | 5439 days | 1% |
| afs199 | 8/10 | 5439 days | 1% |
| Simon Johns | 10/10 | 5439 days | 1% |
| Moondyne | 9/10 | 5470 days | 1% |
| clarrie | 10/10 | 5470 days | 1% |
| LucyPoland | 8/10 | 5735 days | 1% |
| Anneleen | 7/10 | 5744 days | 1% |
| Joosten | 8/10 | 5744 days | 1% |
| Maud | 8/10 | 5818 days | 1% |
| mike brett | 7/10 | 5849 days | 1% |
| Emma Dolk | 8/10 | 6130 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Jucy Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
15.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.