G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1807 days | 100% |
| C & A Betts | 10/10 | 1835 days | 99% |
| Joy | 10/10 | 2019 days | 92% |
| Julie Ng | 10/10 | 2019 days | 92% |
| David Jones | 10/10 | 2050 days | 91% |
| Leandro Haedo | 10/10 | 2050 days | 91% |
| Amanda Lawson | 10/10 | 2050 days | 91% |
| Ken Clearwater | 10/10 | 2050 days | 91% |
| Jennifer Bixby | 10/10 | 2172 days | 86% |
| Michiel Jelijs | 10/10 | 2172 days | 86% |
| Jamie Carey | 10/10 | 2172 days | 86% |
| Robert Schwall | 10/10 | 2172 days | 86% |
| Nicky Bromhall | 9/10 | 2201 days | 84% |
| Timthang | 9/10 | 2201 days | 84% |
| Pastore pierrick | 9/10 | 2232 days | 83% |
| Chiara Rossi | 9/10 | 2232 days | 83% |
| Mike Bromfield | 9/10 | 2232 days | 83% |
| Daniel Lamere | 10/10 | 2232 days | 84% |
| NICHOLAS JEUNE | 10/10 | 2232 days | 84% |
| Matthias Van de veire | 9/10 | 2232 days | 83% |
| neil dougall | 10/10 | 2232 days | 84% |
| Tracey Armstrong | 9/10 | 2232 days | 83% |
| Maria Sainis | 10/10 | 2232 days | 84% |
| Christine Wegener | 10/10 | 2263 days | 82% |
| Olli Jääsaari | 9/10 | 2263 days | 82% |
| JACKIE EHRHARDT | 10/10 | 2263 days | 82% |
| Mandy Chee | 6/10 | 2293 days | 70% |
| lainie epstein | 8/10 | 2293 days | 80% |
| John van Herk | 10/10 | 2293 days | 81% |
| Bernard | 9/10 | 2293 days | 80% |
| Paul Russell | 10/10 | 2324 days | 80% |
| Sara Jensen | 10/10 | 2324 days | 80% |
| Stella Wilson | 10/10 | 2324 days | 80% |
| Dennis Rijbroek | 9/10 | 2354 days | 78% |
| Linda Gallagher | 10/10 | 2354 days | 79% |
| Marco Moreira | 9/10 | 2385 days | 77% |
| Happy camper | 10/10 | 2385 days | 78% |
| Jan Grävemeyer | 9/10 | 2416 days | 76% |
| Graça Roquette | 10/10 | 2446 days | 75% |
| Danny Mao | 10/10 | 2446 days | 75% |
| Chloe Bullock | 10/10 | 2446 days | 75% |
| Kate Tipton | 10/10 | 2477 days | 74% |
| Savilla Manuel | 10/10 | 2477 days | 74% |
| Olivier Gergaud | 10/10 | 2507 days | 73% |
| sheena tan | 8/10 | 2507 days | 71% |
| Christine Pooley | 10/10 | 2507 days | 73% |
| Alisa Failor | 10/10 | 2507 days | 73% |
| Aimee Spevak | 10/10 | 2538 days | 72% |
| Winston Bell | 10/10 | 2538 days | 72% |
| Irene Weinkogl | 8/10 | 2538 days | 70% |
| Cory | 10/10 | 2538 days | 72% |
| Tony O’Neill | 9/10 | 2538 days | 71% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2538 days | 72% |
| paul engerand | 10/10 | 2538 days | 72% |
| Paul Smith | 10/10 | 2538 days | 72% |
| Tobias Geiger | 8/10 | 2566 days | 69% |
| Pierre Lemaistre | 9/10 | 2566 days | 70% |
| Melanie Berger | 8/10 | 2566 days | 69% |
| Georges BOUDIN | 9/10 | 2566 days | 70% |
| Tami Bass | 10/10 | 2566 days | 71% |
| Jonathan Taverner | 10/10 | 2566 days | 71% |
| Joanne Enders | 10/10 | 2566 days | 71% |
| Theo Stockmann | 10/10 | 2566 days | 71% |
| agnes janszen | 10/10 | 2597 days | 69% |
| Claire Cherrington | 10/10 | 2597 days | 69% |
| Maria van Loon | 10/10 | 2597 days | 69% |
| Jackie Sue | 10/10 | 2597 days | 69% |
| Alexandra Brown | 10/10 | 2597 days | 69% |
| Paolo Mauro | 10/10 | 2597 days | 69% |
| Matthew Parkman | 10/10 | 2597 days | 69% |
| Tom | 10/10 | 2597 days | 69% |
| Timothy McFadden | 10/10 | 2628 days | 68% |
| Jan Hoffmann | 10/10 | 2628 days | 68% |
| aneta thomsen | 8/10 | 2628 days | 67% |
| Xavier Bracquart | 9/10 | 2628 days | 67% |
| NZroadtrippers | 10/10 | 2628 days | 68% |
| Annabel Mason | 10/10 | 2628 days | 68% |
| Oz and Tina | 10/10 | 2628 days | 68% |
| t h | 10/10 | 2628 days | 68% |
| Claire | 10/10 | 2628 days | 68% |
| Cindy | 10/10 | 2628 days | 68% |
| Sharon Burgess | 10/10 | 2658 days | 67% |
| Boris Leroy | 9/10 | 2658 days | 66% |
| John Wells | 10/10 | 2658 days | 67% |
| javier garcia | 9/10 | 2658 days | 66% |
| Rosanna Nolan | 10/10 | 2658 days | 67% |
| Omid Shahani | 10/10 | 2658 days | 67% |
| Thierry GACHES | 9/10 | 2658 days | 66% |
| Steve Mitchell | 9/10 | 2658 days | 66% |
| Dallas Cluff | 10/10 | 2658 days | 67% |
| Mustaqeem | 10/10 | 2658 days | 67% |
| Diogo Loureiro | 10/10 | 2658 days | 67% |
| Thibaut Drevet | 10/10 | 2658 days | 67% |
| Jude Ong | 10/10 | 2689 days | 66% |
| Todd Weibel | 3/10 | 2689 days | 36% |
| Andrew Brealey | 10/10 | 2689 days | 66% |
| Edward Lowe | 10/10 | 2689 days | 66% |
| Georgia Nery | 10/10 | 2719 days | 65% |
| Kelli Rumore | 10/10 | 2719 days | 65% |
| Kristy | 10/10 | 2719 days | 65% |
| Gillian Hancock | 10/10 | 2719 days | 65% |
| Nichola Stretch | 10/10 | 2750 days | 63% |
| Loh | 10/10 | 2750 days | 63% |
| Vivien Soh | 10/10 | 2750 days | 63% |
| Melissa Hsu | 10/10 | 2781 days | 62% |
| Nicolas Mollet | 10/10 | 2842 days | 60% |
| Jess Ballard | 10/10 | 2842 days | 60% |
| Steve Wilkinson | 10/10 | 2842 days | 60% |
| Jack | 10/10 | 2842 days | 60% |
| Karyn Rayner | 9/10 | 2872 days | 58% |
| Julie Crawshaw | 9/10 | 2872 days | 58% |
| Debbie Wight | 9/10 | 2872 days | 58% |
| David Elliott | 10/10 | 2872 days | 59% |
| Donna Green | 10/10 | 2872 days | 59% |
| anaisbitt@live.com | 10/10 | 2872 days | 59% |
| Jarrod Pudsey | 10/10 | 2872 days | 59% |
| Tabea | 10/10 | 2872 days | 59% |
| Gabriel Santos | 10/10 | 2872 days | 59% |
| Dan Parker | 4/10 | 2903 days | 37% |
| Greg Parry | 10/10 | 2903 days | 57% |
| Laura Porter | 10/10 | 2903 days | 57% |
| Jesper Christensen | 10/10 | 2903 days | 57% |
| Anna Leonard | 10/10 | 2903 days | 57% |
| Ruben Roa Hernandez | 9/10 | 2903 days | 57% |
| Rory Baynes | 10/10 | 2931 days | 56% |
| Sally Irving | 10/10 | 2931 days | 56% |
| jason bassett | 10/10 | 2931 days | 56% |
| Chris Blackwell | 9/10 | 2931 days | 56% |
| Rachelle Philippen | 9/10 | 2931 days | 56% |
| Gordon Hughes | 9/10 | 2962 days | 54% |
| Henk Siegers | 7/10 | 2962 days | 51% |
| Johannes Partheymueller | 10/10 | 2962 days | 55% |
| Emily Freistatter | 9/10 | 2962 days | 54% |
| Pierre Mangin | 9/10 | 2962 days | 54% |
| Nz Traveller | 10/10 | 2962 days | 55% |
| Andy Grayshon | 10/10 | 2962 days | 55% |
| Rozanna Kyle-Robinson | 10/10 | 2962 days | 55% |
| Don Rostedt | 9/10 | 2962 days | 54% |
| martin shale | 10/10 | 2962 days | 55% |
| Mick Havill | 10/10 | 2993 days | 54% |
| Nicole Long | 7/10 | 2993 days | 50% |
| Lindsay Baugh | 10/10 | 2993 days | 54% |
| Pete Halsall | 10/10 | 2993 days | 54% |
| Anika Lakhani | 10/10 | 2993 days | 54% |
| Marjeta Kuralt | 10/10 | 2993 days | 54% |
| Michael Thomas Hermawan | 10/10 | 3023 days | 53% |
| Chris Oberson | 10/10 | 3023 days | 53% |
| Wilson Ting | 9/10 | 3023 days | 52% |
| NOR HISHAM HAJI ALI | 10/10 | 3054 days | 51% |
| Faustino Merlo | 9/10 | 3054 days | 51% |
| Anya Staal | 10/10 | 3054 days | 51% |
| Alan Bannister | 10/10 | 3054 days | 51% |
| Scott Wallis | 8/10 | 3054 days | 50% |
| Ed Shaddick | 10/10 | 3084 days | 50% |
| Rick Hall | 10/10 | 3084 days | 50% |
| Vanessa Paran | 10/10 | 3084 days | 50% |
| Che Junaid Mayet | 10/10 | 3084 days | 50% |
| Happy camper | 10/10 | 3115 days | 49% |
| meghan cuming | 10/10 | 3115 days | 49% |
| Viki Withers | 10/10 | 3146 days | 48% |
| Paul Thompson | 10/10 | 3176 days | 47% |
| Carl Murray | 2/10 | 3207 days | 20% |
| Jared Sartee | 10/10 | 3237 days | 44% |
| Shardul Phadnis | 6/10 | 3237 days | 38% |
| Judy Lawlor | 10/10 | 3237 days | 44% |
| Craig Mckay | 9/10 | 3237 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3237 days | 44% |
| Dennis Andrews | 10/10 | 3237 days | 44% |
| Nick Borland | 10/10 | 3237 days | 44% |
| Sjoerd Tolsma | 9/10 | 3246 days | 26% |
| Craig McKay | 10/10 | 3256 days | 26% |
| Rosalind Russell | 9/10 | 3268 days | 43% |
| Michal Snehota | 10/10 | 3268 days | 43% |
| murray keig | 10/10 | 3268 days | 43% |
| C Clarke | 8/10 | 3289 days | 24% |
| Clare Yeh | 10/10 | 3296 days | 42% |
| Cadey Korson | 9/10 | 3296 days | 41% |
| Matthew Parkman | 10/10 | 3296 days | 42% |
| Lynn Newhouse | 10/10 | 3296 days | 42% |
| Judy Little | 10/10 | 3296 days | 42% |
| Alice Ormandy | 9/10 | 3311 days | 24% |
| David Tomlinson | 10/10 | 3327 days | 41% |
| John Malone | 8/10 | 3327 days | 40% |
| Marcello Rossini | 9/10 | 3327 days | 40% |
| Leonie Westerhot | 10/10 | 3344 days | 24% |
| Jesse Arthur | 10/10 | 3358 days | 39% |
| Julie Manchester | 10/10 | 3358 days | 39% |
| Carine Av | 10/10 | 3388 days | 38% |
| hans soerensen | 10/10 | 3388 days | 38% |
| Jude Ong | 10/10 | 3388 days | 38% |
| liwen chan | 10/10 | 3388 days | 38% |
| Dalila Mohammed Isa | 8/10 | 3388 days | 38% |
| Wayne Fisher | 9/10 | 3388 days | 38% |
| Gary Ong | 1/10 | 3419 days | 15% |
| Tanya Davies | 9/10 | 3419 days | 37% |
| Heather D | 10/10 | 3449 days | 36% |
| Chea Hao Wong | 10/10 | 3449 days | 36% |
| Ashleigh McCord | 9/10 | 3449 days | 36% |
| Russel Brewty | 9/10 | 3480 days | 34% |
| Pieter Jacobs | 10/10 | 3480 days | 35% |
| Franck Mazas | 9/10 | 3480 days | 34% |
| Matt Tsagopoulos | 10/10 | 3480 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3511 days | 33% |
| weeping ng | 10/10 | 3541 days | 32% |
| Brent Grohman | 10/10 | 3572 days | 31% |
| Ainsley Farrell | 10/10 | 3572 days | 31% |
| Anne Coleman | 10/10 | 3572 days | 31% |
| Casey Blyth | 10/10 | 3602 days | 30% |
| Sim | 10/10 | 3602 days | 30% |
| Lisa Lomas | 10/10 | 3602 days | 30% |
| Amber Jordan | 9/10 | 3602 days | 30% |
| Maarten Simons | 8/10 | 3612 days | 17% |
| Jenny Young | 10/10 | 3622 days | 17% |
| Bob van Hest | 10/10 | 3633 days | 29% |
| Maike Santelmann | 8/10 | 3651 days | 16% |
| Hakim Naj | 9/10 | 3662 days | 27% |
| costa | 9/10 | 3662 days | 27% |
| haslina mohamad | 10/10 | 3662 days | 28% |
| delphine | 7/10 | 3662 days | 26% |
| Damien Brocklejhurst | 9/10 | 3662 days | 27% |
| Chris Simpson | 10/10 | 3683 days | 16% |
| Martin S | 10/10 | 3693 days | 26% |
| Douglas Pinn | 10/10 | 3693 days | 26% |
| Alison Firth | 10/10 | 3693 days | 26% |
| Ben Chong | 9/10 | 3724 days | 25% |
| Konstantinos Parsalidis | 10/10 | 3724 days | 25% |
| Silke Richter | 10/10 | 3724 days | 25% |
| Mónica García | 10/10 | 3754 days | 24% |
| streviews | 10/10 | 3785 days | 23% |
| Lynne Cornish | 10/10 | 3785 days | 23% |
| thomas boutard | 10/10 | 3846 days | 20% |
| Marianne Smith | 10/10 | 3877 days | 19% |
| Melinda McNamara | 9/10 | 3877 days | 19% |
| M E Black | 10/10 | 3907 days | 18% |
| michellehendriks5 | 10/10 | 3907 days | 18% |
| Brendan Collins | 10/10 | 3938 days | 17% |
| Adam Munro | 10/10 | 3968 days | 16% |
| Angela Yore | 10/10 | 3968 days | 16% |
| Emma Keegan | 6/10 | 3968 days | 13% |
| Andy Biggins | 8/10 | 3999 days | 14% |
| P Kolk | 10/10 | 3999 days | 14% |
| Dimitri Jacobs | 10/10 | 4027 days | 13% |
| Thomas Sartorius | 10/10 | 4027 days | 13% |
| Jane Curren | 10/10 | 4027 days | 13% |
| Morgan Thomas | 10/10 | 4089 days | 11% |
| Autocaravanista | 10/10 | 4119 days | 10% |
| M Bailey | 10/10 | 4150 days | 8% |
| Dustin Strong | 10/10 | 4180 days | 7% |
| Daniel Field | 10/10 | 4211 days | 6% |
| Nuria Rivas | 10/10 | 4242 days | 5% |
| Ash K | 10/10 | 4272 days | 4% |
| ashbyg | 10/10 | 4303 days | 2% |
| Andrei Kuek | 10/10 | 4303 days | 2% |
| Wilma Heij | 9/10 | 4333 days | 1% |
| Mark McCadden | 10/10 | 4333 days | 1% |
| Chris Jackson | 10/10 | 4333 days | 1% |
| Vince V. | 10/10 | 4333 days | 1% |
| Nicholas Chapman | 10/10 | 4333 days | 1% |
| Thomas Chacko | 10/10 | 4364 days | 0% |
| Linda Simpson | 9/10 | 4364 days | 0% |
| Tim | 9/10 | 4392 days | 19% |
| Eran Israel | 10/10 | 4392 days | 19% |
| Filip Goles | 10/10 | 4423 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4423 days | 9% |
| JoMary Smith | 7/10 | 4423 days | 18% |
| Christine Jepp | 10/10 | 4423 days | 19% |
| Simon Fayers | 10/10 | 4454 days | 19% |
| Dutchie | 9/10 | 4454 days | 19% |
| Peter Krivanek | 10/10 | 4454 days | 19% |
| Anne Beveridge | 9/10 | 4484 days | 19% |
| John | 10/10 | 4484 days | 19% |
| Michael M | 10/10 | 4545 days | 19% |
| marianne van eykelenborg | 10/10 | 4545 days | 19% |
| Paul Molloy | 10/10 | 4545 days | 19% |
| Poko Tapurau | 10/10 | 4576 days | 19% |
| Brent Gowan | 10/10 | 4637 days | 19% |
| Mirza | 8/10 | 4788 days | 19% |
| Ann | 10/10 | 4788 days | 19% |
| Jonathan Falgren | 10/10 | 4788 days | 19% |
| Philip Dickie | 10/10 | 5063 days | 19% |
| DavidB | 7/10 | 5094 days | 18% |
| Alan Findlay | 9/10 | 5109 days | 11% |
| Whistlerdewd | 10/10 | 5123 days | 19% |
| Dexter | 10/10 | 5399 days | 19% |
| G Elliason | 7/10 | 5474 days | 10% |
| paris claire | 10/10 | 5475 days | 11% |
| Ron | 9/10 | 5580 days | 19% |
| Bob Kusesia | 10/10 | 5826 days | 11% |
| Ian Watson | 10/10 | 5826 days | 11% |
| M and H Lunn | 8/10 | 5834 days | 11% |
| David Hobson | 8/10 | 5845 days | 11% |
| Carina Raeder | 9/10 | 5851 days | 11% |
| Hans & Karin | 7/10 | 5919 days | 10% |
| andrew walmsley | 10/10 | 6129 days | 19% |
| MiepS | 9/10 | 6147 days | 11% |
| Ning Chan | 9/10 | 6159 days | 19% |
| LindaV | 8/10 | 6193 days | 11% |
| Oscar | 7/10 | 6539 days | 10% |
| Peter | 9/10 | 6941 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.18% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.