Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Euro Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Euro Campers

Valid Reviews

281 Valid Reviews

The Euro Campers experience has a total of 318 reviews. There are 281 valid reviews that are included when calculating the ranking score and 37 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 281 valid reviews:

Rating Count Percentage
10/10 183
65%
9/10 37
13%
8/10 30
11%
7/10 6
2%
6/10 1
0%
5/10 2
1%
4/10 1
0%
3/10 5
2%
2/10 2
1%
1/10 14
5%

88.90% Average

The raw data average (mean) for all the Euro Campers valid reviews is 88.90% and is based on 281 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

13 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 281 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 13 face-to-face reviews:

Rating Count Percentage
10/10 4
31%
9/10 1
8%
8/10 6
46%
7/10 1
8%
6/10 1
8%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.62% Average

The raw data average (mean) for all the Euro Campers face-to-face reviews is 84.62% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

80.76%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Alain Bélanger 10/10 291 days 100%
Pia 1/10 350 days 40%
Hilke und Marian 8/10 685 days 75%
Justin Littman 1/10 685 days 31%
Adem 1/10 1142 days 13%
Jens Moeller 10/10 1142 days 33%
alessandra breitenstein 1/10 1142 days 13%
Melfuction Berry 1/10 1264 days 10%
Ange 1/10 1995 days 2%
Peter, The Netherlands 3/10 2117 days 2%
Emmalee Burger 1/10 2117 days 2%
CHRIS 1/10 2117 days 2%
Max 10/10 2146 days 4%
Leonie D 2/10 2146 days 2%
Deborah Vitali 3/10 2176 days 2%
daniela 3/10 2177 days 2%
schap chris 1/10 2208 days 2%
Grant Clark 10/10 2268 days 4%
robertina szolarova 10/10 2421 days 4%
Markus Hufnagel 8/10 2451 days 4%
Kimberly McLean 8/10 2451 days 4%
Michel Cote 9/10 2451 days 4%
Veronica Young 10/10 2510 days 4%
DIANE GUTJAHR 10/10 2541 days 4%
Gareth O'Rourke 5/10 2572 days 3%
Fredrick Rorus 10/10 2572 days 4%
Kerri Schopper 10/10 2572 days 4%
Guenter Kastner 7/10 2573 days 3%
Laura 1/10 2573 days 1%
Giovanni Gamba 10/10 2634 days 3%
TOM SCHOUTEN 9/10 2663 days 3%
Hugo Fernandes 3/10 2663 days 2%
Mitchell Banks 10/10 2664 days 3%
capucine Heymes 10/10 2694 days 3%
sus Bently 10/10 2694 days 3%
Tamaza Zing 9/10 2694 days 3%
Stewart Hellken 10/10 2725 days 3%
Ari Wibowo 10/10 2726 days 3%
Jeff Chadding 9/10 2726 days 3%
sara oblak 10/10 2786 days 3%
A couple in a Euro Kingsleeper 10/10 2786 days 3%
Magdaleen Becker 10/10 2786 days 3%
Eleri Jones 8/10 2816 days 3%
Falkenhain Annemarie 9/10 2816 days 3%
Sarah Zul 9/10 2816 days 3%
Stephenn Baas 9/10 2816 days 3%
Simon Gakowski 10/10 2817 days 3%
Jeffery Wilson 1/10 2847 days 1%
DANIEL VIOLA 9/10 2847 days 3%
Rhyll Forrest 10/10 2847 days 3%
Linda Pulliam 8/10 2847 days 3%
Rodney Erickson 7/10 2847 days 3%
Freddrick Weiser 10/10 2848 days 3%
Domonkos Strommer 9/10 2906 days 3%
Troels Karlsen 10/10 2906 days 3%
Adrian Rutter 8/10 2906 days 3%
Eileen Hayden 10/10 2906 days 3%
duval-fleury benoit 10/10 2906 days 3%
Steven Kappeler 10/10 2937 days 3%
Irene Tos 7/10 2937 days 3%
Corinna Gröne 8/10 2937 days 3%
phill Fisher 8/10 2937 days 3%
Jan Christoph 10/10 2965 days 2%
Ted Gonera 9/10 2967 days 3%
Michael Kielburger 10/10 2967 days 3%
Sabrina Poon 8/10 2967 days 3%
Eoin O'Gorman 9/10 2967 days 3%
Frank Adriaanse 8/10 2967 days 3%
Andrew Praill 7/10 2968 days 3%
Oscar Petersen 8/10 2982 days 2%
helen reeve 10/10 2998 days 3%
Jozef Pinkerton 9/10 3028 days 3%
Keith Mc Daniel 10/10 3090 days 3%
phil reynolds 9/10 3090 days 3%
Melanie Forst 10/10 3090 days 3%
Mariette Eggermont 8/10 3090 days 2%
Marine Contri 8/10 3120 days 2%
Suzanne Hopkins 10/10 3120 days 2%
Mario Richter 10/10 3120 days 2%
Rodrigo De Souza 10/10 3120 days 2%
Simone Krause 10/10 3120 days 2%
ENG LEE OOI 8/10 3151 days 2%
Pablo Renedo 10/10 3151 days 2%
Tiam Siong Tan 10/10 3151 days 2%
Jon Veitch 9/10 3181 days 2%
Alan Honey 10/10 3181 days 2%
Matt Hansen 10/10 3181 days 2%
Thomas and Sonja 8/10 3198 days 1%
Bettina Olbrich 9/10 3212 days 2%
Anita Geyer 8/10 3212 days 2%
Vojtech Vojtko 10/10 3212 days 2%
Gary Gustafson 10/10 3212 days 2%
Robert Denison 9/10 3212 days 2%
patrik girardet 10/10 3212 days 2%
Taylor Wilson 10/10 3212 days 2%
Juan Prosperi 10/10 3240 days 2%
Lauren Moore 9/10 3240 days 2%
sara Deschenes 10/10 3240 days 2%
Helmut Kazmaier 1/10 3241 days 1%
Jocelyn Booy 6/10 3244 days 1%
Daisy Hoopers 10/10 3250 days 1%
Felicity Hughes 8/10 3253 days 1%
Sam Howard 7/10 3262 days 1%
Georgia Sutcliffe 8/10 3271 days 2%
Nick Bailey 8/10 3271 days 2%
Stephanie Lauer 10/10 3271 days 2%
Chislaine Arends 10/10 3271 days 2%
Michael Jeffress 10/10 3271 days 2%
Simon Robinson 10/10 3271 days 2%
Fiona Brigmanis 8/10 3271 days 2%
Beth Morris 10/10 3271 days 2%
Peter Coggins 8/10 3271 days 2%
Laurent Pinot 10/10 3271 days 2%
Martin Kurtz 10/10 3271 days 2%
Gina G 1/10 3271 days 1%
Christine Bilton 10/10 3271 days 2%
Sylvie Svensson 10/10 3271 days 2%
Jeremy Evans 9/10 3271 days 2%
Werner 10/10 3302 days 2%
Mel R 10/10 3302 days 2%
Yasmin Lim 10/10 3302 days 2%
Jill 10/10 3302 days 2%
Samuel Ong 9/10 3302 days 2%
Poh ching Yu 2/10 3302 days 1%
ryan harkleroad 8/10 3302 days 2%
colin mcmahon 10/10 3302 days 2%
Julia Tästensen 10/10 3302 days 2%
Paige H 10/10 3302 days 2%
Mike Mazur 8/10 3302 days 2%
Sigrid Duus 8/10 3303 days 1%
Mads Nielsen 8/10 3303 days 1%
Leonie Brabers 8/10 3326 days 1%
Petra 10/10 3332 days 2%
Ahmad Zulhilmi Mohamed Omar 10/10 3332 days 2%
Ashleigh Standell 10/10 3332 days 2%
Kathy Fisher 8/10 3332 days 2%
andy ziesmann 10/10 3332 days 2%
T Brummel 9/10 3332 days 2%
Pavel Schmitt 10/10 3332 days 2%
Peter Rickard 8/10 3332 days 2%
Carol Kettner 9/10 3332 days 2%
Isabell Kraemer 10/10 3332 days 2%
Kevin Hendy 10/10 3342 days 1%
Jamie Anderson 10/10 3363 days 2%
Harry Peters 10/10 3363 days 2%
Nurul Farhanah Sidik 10/10 3363 days 2%
Wouters 10/10 3363 days 2%
Katie 10/10 3363 days 2%
Tracey Davies 8/10 3363 days 2%
Andrew Sampaklis 10/10 3363 days 2%
Emilie Fagioli 10/10 3363 days 2%
Steffi Feldmann 10/10 3393 days 2%
Stephen O'Co 10/10 3393 days 2%
JC Owen 10/10 3393 days 2%
Janelle G 10/10 3393 days 2%
Andrew Roberts 10/10 3393 days 2%
steve kettewell 10/10 3393 days 2%
Chris BENDL 7/10 3424 days 2%
Tommy 3000 10/10 3424 days 2%
Al Round the World 10/10 3424 days 2%
Hoki Nixon 10/10 3424 days 2%
Lara Monro 10/10 3455 days 2%
Caitlin Johnson 10/10 3455 days 2%
Marie2200 10/10 3455 days 2%
esther houghton 10/10 3455 days 2%
Brandon H 10/10 3455 days 2%
Katja Fibig 8/10 3455 days 2%
Silvia R. 10/10 3455 days 2%
helen mccarl 9/10 3455 days 2%
Kiwi Girl 10/10 3455 days 2%
Barbara Beerli 9/10 3455 days 2%
Claudia 0 10/10 3455 days 2%
Anni Buechele 10/10 3485 days 2%
Jane and Duncan Fraser 10/10 3485 days 2%
Leslie Royal 10/10 3516 days 2%
Angene Johnson 10/10 3516 days 2%
Simon Breunig 10/10 3516 days 2%
Stew H 9/10 3516 days 2%
Arthur Wilding 10/10 3516 days 2%
Sandra Ray 10/10 3516 days 2%
Rabiah Abdullah 4/10 3546 days 1%
Christian Schnur 10/10 3546 days 2%
Christian Schönfels 10/10 3546 days 2%
Tim Evans 10/10 3546 days 2%
Bastian Leistner 9/10 3577 days 2%
Florian Thiele 10/10 3577 days 2%
Katelyn Flynn 10/10 3577 days 2%
Kasia Mazur 10/10 3577 days 2%
Louise Curnell 9/10 3577 days 2%
Sven Jahn 10/10 3577 days 2%
Hayden Arthur 10/10 3578 days 2%
Patrick Veber 10/10 3598 days 1%
Sabine Hering 10/10 3606 days 1%
James 10/10 3606 days 1%
Jeroen Slappendel 10/10 3606 days 1%
Glenn Kasman 1/10 3606 days 1%
Kerstin 3/10 3637 days 1%
Karen W 10/10 3637 days 1%
Stephen Eitel 9/10 3637 days 1%
Alexa Schneider 10/10 3637 days 1%
Michaela Rossmann 10/10 3637 days 1%
Sabina Host 10/10 3638 days 1%
Peter Sullivan 10/10 3638 days 1%
Manfred und Karin Achtstaetter 10/10 3638 days 1%
Stefanie Peters 10/10 3638 days 1%
Yousef Firoozan 9/10 3668 days 1%
cp lim 9/10 3669 days 1%
Jochen Dirkling 10/10 3669 days 1%
Manfred Gehrmann 10/10 3669 days 1%
Lorie Grundy 9/10 3669 days 1%
Maria und Peter 10/10 3669 days 1%
A Milber 10/10 3669 days 1%
Teemu Rautanen 9/10 3698 days 1%
Alex Sch 9/10 3698 days 1%
Gavin Print 9/10 3698 days 1%
stadivoj@gmail.com Radivoj 10/10 3698 days 1%
Elena Möller 10/10 3699 days 1%
David and Deslei Wood 10/10 3699 days 1%
Doro & Kally May 10/10 3699 days 1%
oscar de la calle tejedor 10/10 3699 days 1%
Nathan 10/10 3729 days 1%
Marleen Kenneth 10/10 3729 days 1%
Edith Wol 10/10 3730 days 1%
Peter H 10/10 3730 days 1%
Ruth 10/10 3759 days 1%
kelly bell 10/10 3759 days 1%
Marion Zajonc 10/10 3759 days 1%
Malinda B 10/10 3759 days 1%
Nate Thompson 10/10 3790 days 1%
Vinay Maharajpet 10/10 3791 days 1%
E K 10/10 3821 days 1%
Bronwyn Marshall 10/10 3821 days 1%
Nz Fan 10/10 3821 days 1%
Marius Fischer 10/10 3851 days 1%
janh 10/10 3851 days 1%
Erica Metro 10/10 3851 days 1%
Basak Ozaltin 9/10 3882 days 1%
Richard Metro 10/10 3882 days 1%
Thijs van Stiphout 10/10 3882 days 1%
Elisabeth Tartler 10/10 3883 days 1%
Rachel S 5/10 3912 days 1%
Osama Salih 10/10 3912 days 1%
Kurz Werner 9/10 3913 days 1%
Thomas Jentschke 10/10 3913 days 1%
alexandra Mund 10/10 3943 days 1%
Klaus Kircher 10/10 3944 days 1%
Sophie Truemper 10/10 3971 days 1%
Guillermo Lupi 10/10 3971 days 1%
Robert Warner 9/10 3971 days 1%
sofia crosley 10/10 3971 days 1%
Ronda Pendergast 10/10 3971 days 1%
Eva 10/10 3971 days 1%
Scott 10/10 3971 days 1%
Ilka and Helge 10/10 4002 days 1%
Bernd "Schwabe" 10/10 4002 days 1%
Moritz &Co 10/10 4002 days 1%
Martin Pelka 10/10 4002 days 1%
Sara Hubber 10/10 4002 days 1%
Astrid Michalske 10/10 4003 days 1%
Mike Behrens 10/10 4003 days 1%
Irod 10/10 4033 days 1%
Franz 10/10 4033 days 1%
Allan David 10/10 4033 days 1%
norman justesen 10/10 4063 days 1%
lennart herpertz 10/10 4064 days 1%
Mark BonDurant 10/10 4094 days 0%
Infernal 10/10 4094 days 0%
pascal omondiagbe 10/10 4094 days 0%
Jodi Thiessen 10/10 4124 days 0%
IreneG26 10/10 4124 days 0%
Jiminey Cricket 10/10 4125 days 0%
LoveOutdoors 10/10 4125 days 0%
Joe 10/10 4155 days 0%
Ben Clarke 10/10 4156 days 0%
Hans-Georg Milz 10/10 4156 days 0%
Wolfgang B 10/10 4156 days 0%
Arne Bruesch 10/10 4156 days 0%
Glen White 10/10 4277 days 0%
Kristina 9/10 4327 days 0%
Fabian 10/10 4674 days 1%
Heide Will 10/10 4702 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Euro Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Euro Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Euro Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

5.18% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.