Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fiordland isite Visitor Information Centre
Valid Reviews
49 Valid Reviews
The Fiordland isite Visitor Information Centre experience has a total of 50 reviews. There are 49 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 49 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
29% |
| 9/10 | 13 |
|
27% |
| 8/10 | 12 |
|
24% |
| 7/10 | 3 |
|
6% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
82.04% Average
The raw data average (mean) for all the Fiordland isite Visitor Information Centre valid reviews is 82.04% and is based on 49 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
49 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 49 valid reviews, the experience has 49 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 49 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
29% |
| 9/10 | 13 |
|
27% |
| 8/10 | 12 |
|
24% |
| 7/10 | 3 |
|
6% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
82.04% Average
The raw data average (mean) for all the Fiordland isite Visitor Information Centre face-to-face reviews is 82.04% and is based on 49 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annika Fletemeyer | 8/10 | 3932 days | 86% |
| Tarillon Family | 8/10 | 3932 days | 86% |
| Rebecca Wharton | 8/10 | 3957 days | 81% |
| Markus Delinsky | 8/10 | 3968 days | 78% |
| Max Backelandt | 10/10 | 4286 days | 16% |
| Marie Toulemonde | 9/10 | 4286 days | 16% |
| Hanna Liebe | 8/10 | 4290 days | 15% |
| Stefan Glock | 7/10 | 4290 days | 14% |
| Andreas Liebe | 10/10 | 4290 days | 15% |
| Tomas Shairi | 1/10 | 4303 days | 3% |
| Agathe Dupuis | 8/10 | 4304 days | 12% |
| Jonas Hessel | 7/10 | 4304 days | 11% |
| Jonas Foerch | 9/10 | 4307 days | 12% |
| Johanna Kofler | 10/10 | 4310 days | 11% |
| Maria = Moller Hansen | 10/10 | 4318 days | 9% |
| Mike Gemmill | 10/10 | 4318 days | 9% |
| Barbara | 7/10 | 4319 days | 8% |
| Marinette | 10/10 | 4322 days | 9% |
| Denise Ewbank | 9/10 | 4322 days | 9% |
| Marion Busch | 10/10 | 4322 days | 9% |
| Natalie Boehm | 6/10 | 4323 days | 7% |
| Steffen | 5/10 | 4323 days | 6% |
| Eugen Lehner | 8/10 | 4326 days | 8% |
| Max Stein | 8/10 | 4326 days | 8% |
| Becky Davis | 9/10 | 4334 days | 6% |
| Emilie Chanbon | 8/10 | 4338 days | 5% |
| Guillemette | 5/10 | 4339 days | 3% |
| Markus Spitzmueller | 4/10 | 4342 days | 2% |
| Uta Dingebauer | 3/10 | 4351 days | 0% |
| Sapir Lifshitz | 8/10 | 4356 days | 2% |
| Maya Barad | 10/10 | 4356 days | 2% |
| Julia Amberger | 4/10 | 4357 days | 0% |
| Rainer | 10/10 | 4647 days | 100% |
| Maria Klister | 9/10 | 4656 days | 99% |
| Luise Fuchs | 9/10 | 4662 days | 99% |
| Nicolas Bessiere | 9/10 | 4669 days | 99% |
| Malgorzata | 10/10 | 4676 days | 100% |
| Michal | 10/10 | 4676 days | 100% |
| Przemystaw Tymizyszyn | 9/10 | 4676 days | 99% |
| Harry Findeis | 9/10 | 4681 days | 99% |
| Peter Moederer | 10/10 | 4689 days | 100% |
| Karin Genyn | 10/10 | 4748 days | 100% |
| Andrea Wollmann | 9/10 | 4749 days | 99% |
| Nigel Leighton | 8/10 | 4750 days | 98% |
| Jan | 9/10 | 4750 days | 99% |
| Leticia Martin | 10/10 | 4753 days | 100% |
| Andreas and Christine and Nora Busch | 9/10 | 4761 days | 99% |
| Oliver Kalmbach | 9/10 | 4771 days | 99% |
| Rena and Kirsten | 8/10 | 4776 days | 98% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.