Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fiordland isite Visitor Information Centre
Valid Reviews
50 Valid Reviews
The Fiordland isite Visitor Information Centre experience has a total of 51 reviews. There are 50 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 50 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
28% |
| 9/10 | 14 |
|
28% |
| 8/10 | 12 |
|
24% |
| 7/10 | 3 |
|
6% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
82.20% Average
The raw data average (mean) for all the Fiordland isite Visitor Information Centre valid reviews is 82.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
50 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 50 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 50 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
28% |
| 9/10 | 14 |
|
28% |
| 8/10 | 12 |
|
24% |
| 7/10 | 3 |
|
6% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
82.20% Average
The raw data average (mean) for all the Fiordland isite Visitor Information Centre face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annika Fletemeyer | 8/10 | 3614 days | 100% |
| Tarillon Family | 8/10 | 3614 days | 100% |
| Rebecca Wharton | 8/10 | 3639 days | 97% |
| Markus Delinsky | 8/10 | 3650 days | 95% |
| Max Backelandt | 10/10 | 3968 days | 54% |
| Marie Toulemonde | 9/10 | 3968 days | 54% |
| Hanna Liebe | 8/10 | 3972 days | 53% |
| Stefan Glock | 7/10 | 3972 days | 50% |
| Andreas Liebe | 10/10 | 3972 days | 54% |
| Tomas Shairi | 1/10 | 3985 days | 20% |
| Agathe Dupuis | 8/10 | 3986 days | 51% |
| Jonas Hessel | 7/10 | 3986 days | 48% |
| Jonas Foerch | 9/10 | 3989 days | 51% |
| Johanna Kofler | 10/10 | 3992 days | 51% |
| Maria = Moller Hansen | 10/10 | 4000 days | 50% |
| Mike Gemmill | 10/10 | 4000 days | 50% |
| Barbara | 7/10 | 4001 days | 46% |
| Marinette | 10/10 | 4004 days | 49% |
| Denise Ewbank | 9/10 | 4004 days | 49% |
| Tiit Pullerits | 9/10 | 4004 days | 49% |
| Marion Busch | 10/10 | 4004 days | 49% |
| Natalie Boehm | 6/10 | 4005 days | 42% |
| Steffen | 5/10 | 4005 days | 37% |
| Eugen Lehner | 8/10 | 4008 days | 48% |
| Max Stein | 8/10 | 4008 days | 48% |
| Becky Davis | 9/10 | 4016 days | 47% |
| Emilie Chanbon | 8/10 | 4020 days | 46% |
| Guillemette | 5/10 | 4021 days | 36% |
| Markus Spitzmueller | 4/10 | 4024 days | 30% |
| Uta Dingebauer | 3/10 | 4033 days | 24% |
| Sapir Lifshitz | 8/10 | 4038 days | 44% |
| Maya Barad | 10/10 | 4038 days | 45% |
| Julia Amberger | 4/10 | 4039 days | 29% |
| Rainer | 10/10 | 4329 days | 6% |
| Maria Klister | 9/10 | 4338 days | 4% |
| Luise Fuchs | 9/10 | 4344 days | 4% |
| Nicolas Bessiere | 9/10 | 4351 days | 3% |
| Malgorzata | 10/10 | 4358 days | 2% |
| Michal | 10/10 | 4358 days | 2% |
| Przemystaw Tymizyszyn | 9/10 | 4358 days | 2% |
| Harry Findeis | 9/10 | 4363 days | 1% |
| Peter Moederer | 10/10 | 4371 days | 0% |
| Karin Genyn | 10/10 | 4430 days | 68% |
| Andrea Wollmann | 9/10 | 4431 days | 67% |
| Nigel Leighton | 8/10 | 4432 days | 66% |
| Jan | 9/10 | 4432 days | 67% |
| Leticia Martin | 10/10 | 4435 days | 68% |
| Andreas and Christine and Nora Busch | 9/10 | 4443 days | 67% |
| Oliver Kalmbach | 9/10 | 4453 days | 67% |
| Rena and Kirsten | 8/10 | 4458 days | 66% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.