G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington isite Visitor Information Centre
Valid Reviews
73 Valid Reviews
The Wellington isite Visitor Information Centre experience has a total of 73 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
23% |
| 9/10 | 17 |
|
23% |
| 8/10 | 17 |
|
23% |
| 7/10 | 9 |
|
12% |
| 6/10 | 4 |
|
5% |
| 5/10 | 3 |
|
4% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
79.59% Average
The raw data average (mean) for all the Wellington isite Visitor Information Centre valid reviews is 79.59% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 15 |
|
22% |
| 8/10 | 17 |
|
25% |
| 7/10 | 9 |
|
13% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
79.57% Average
The raw data average (mean) for all the Wellington isite Visitor Information Centre face-to-face reviews is 79.57% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Serieux | 9/10 | 3281 days | 100% |
| Chalie Dotesek | 10/10 | 3377 days | 92% |
| Matthias Bohmert | 9/10 | 3690 days | 62% |
| Marie Weber | 10/10 | 3698 days | 62% |
| Dominik Rehbaum | 9/10 | 3712 days | 60% |
| Lea Karl | 10/10 | 3741 days | 58% |
| Lagarde | 9/10 | 3996 days | 34% |
| Lola | 9/10 | 3997 days | 34% |
| Claudia de Winter | 7/10 | 4000 days | 32% |
| Mattias | 7/10 | 4000 days | 32% |
| Janek Belcher | 9/10 | 4006 days | 33% |
| Carolin Siegert | 10/10 | 4006 days | 34% |
| Jan Legein | 10/10 | 4006 days | 34% |
| Alex | 9/10 | 4007 days | 33% |
| Christina | 10/10 | 4011 days | 33% |
| Carla Oyarzun | 8/10 | 4011 days | 33% |
| Paolo Cases | 3/10 | 4011 days | 18% |
| Jenny Finch | 10/10 | 4025 days | 32% |
| Adele Grandguillot | 8/10 | 4026 days | 31% |
| Hadler | 2/10 | 4030 days | 14% |
| Christine Helleiner | 4/10 | 4030 days | 20% |
| Felicitas | 4/10 | 4030 days | 20% |
| Miriam Grund | 10/10 | 4033 days | 31% |
| Andreas Jung | 10/10 | 4036 days | 31% |
| Aurelien Noailly | 6/10 | 4037 days | 26% |
| Julie Ledanois | 8/10 | 4040 days | 30% |
| Pierre Gentile | 9/10 | 4040 days | 30% |
| Cindy Benayoum | 6/10 | 4040 days | 26% |
| Olivia | 7/10 | 4041 days | 28% |
| Jennifer Garner | 3/10 | 4042 days | 16% |
| Bernhard Fulterer | 6/10 | 4045 days | 26% |
| Klaus Petersen | 5/10 | 4047 days | 23% |
| Kristina | 8/10 | 4047 days | 29% |
| Joy Lambez | 10/10 | 4054 days | 29% |
| Vincent Schaeflier | 9/10 | 4055 days | 29% |
| Dan Lawson | 8/10 | 4069 days | 27% |
| Sina Sacranie | 7/10 | 4069 days | 26% |
| Arnaud Memay | 7/10 | 4081 days | 25% |
| Marine | 10/10 | 4085 days | 26% |
| Alexandra Kupper | 8/10 | 4091 days | 25% |
| Romina Bolz | 7/10 | 4093 days | 24% |
| Kellie | 10/10 | 4093 days | 26% |
| Mike and Caroline | 4/10 | 4363 days | 0% |
| Annika Schmidt | 8/10 | 4368 days | 0% |
| Verena | 9/10 | 4385 days | 46% |
| Ben Martin | 8/10 | 4387 days | 45% |
| Cloarec Guillaume | 9/10 | 4389 days | 46% |
| Steen Rausmussen | 9/10 | 4392 days | 46% |
| Will and Taylor | 9/10 | 4394 days | 46% |
| Hannah Lia-Isis Kubillus | 10/10 | 4398 days | 46% |
| Brendon Furney | 5/10 | 4398 days | 35% |
| Jacob Bernhardt | 10/10 | 4399 days | 46% |
| Jean Raisin | 8/10 | 4400 days | 45% |
| Janine Kohlgrueler | 8/10 | 4401 days | 45% |
| David Lee | 9/10 | 4406 days | 46% |
| Elodie and jo | 8/10 | 4417 days | 45% |
| Bene | 9/10 | 4470 days | 46% |
| Julien Bocherens | 10/10 | 4470 days | 46% |
| Lauret Stulemeyer | 5/10 | 4472 days | 35% |
| Moorman | 7/10 | 4475 days | 43% |
| Jan Sjoerdtje | 8/10 | 4475 days | 45% |
| Alexandra van den Brack | 6/10 | 4481 days | 40% |
| Marian | 8/10 | 4486 days | 45% |
| Ron | 8/10 | 4488 days | 45% |
| Reinhard Stahl | 9/10 | 4489 days | 46% |
| Reinhard Stahl | 9/10 | 4489 days | 46% |
| Doan | 8/10 | 4489 days | 45% |
| Milena Heinrich | 10/10 | 4490 days | 46% |
| Faassen | 7/10 | 4492 days | 43% |
| Petra | 8/10 | 4495 days | 45% |
| Julia Ramseier | 8/10 | 4496 days | 45% |
| Lisa Blake | 7/10 | 4500 days | 43% |
| Megan Child | 10/10 | 4501 days | 46% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Wellington isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.