Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 2989 days | 100% |
| Johanna Lidel | 10/10 | 3922 days | 32% |
| Amelie Eschenbach | 10/10 | 3922 days | 32% |
| Naelan Le Borgue | 7/10 | 3925 days | 30% |
| Michael Stibor | 9/10 | 3926 days | 32% |
| Nicol | 4/10 | 3963 days | 19% |
| Marie Weber | 10/10 | 3969 days | 29% |
| Sue Hempstead | 8/10 | 3970 days | 28% |
| Lukas Dost | 8/10 | 3982 days | 28% |
| Sophie Huybrechts | 9/10 | 4016 days | 25% |
| Bram and Laura | 6/10 | 4025 days | 21% |
| Cecilia Anderson | 3/10 | 4271 days | 4% |
| Mattias | 4/10 | 4271 days | 4% |
| Doreen Gendel | 10/10 | 4279 days | 7% |
| Christina | 10/10 | 4282 days | 6% |
| Kathrin Lerch | 8/10 | 4282 days | 6% |
| Meredith Griffiths | 8/10 | 4288 days | 6% |
| Philippe Chiasson | 8/10 | 4288 days | 6% |
| Stephen Revah | 9/10 | 4297 days | 5% |
| Hadler | 9/10 | 4301 days | 5% |
| Christine Helleiner | 10/10 | 4301 days | 5% |
| Steffen | 8/10 | 4303 days | 5% |
| Sergey Pronkin | 9/10 | 4303 days | 5% |
| Nina Helmling | 8/10 | 4303 days | 5% |
| Tobias Thull | 9/10 | 4303 days | 5% |
| Sara Clausen | 8/10 | 4306 days | 4% |
| Marieke Feyteres | 8/10 | 4306 days | 4% |
| Isabelle Bohle | 10/10 | 4310 days | 4% |
| Ian Garner | 9/10 | 4313 days | 4% |
| Steven Lotrian | 7/10 | 4314 days | 4% |
| Marvin Koever | 10/10 | 4314 days | 4% |
| Max Meternich | 10/10 | 4314 days | 4% |
| Philip Donachie | 10/10 | 4316 days | 4% |
| Luisa Bach | 10/10 | 4316 days | 4% |
| Sophia | 8/10 | 4317 days | 4% |
| Lopez Anandine | 6/10 | 4317 days | 3% |
| Ruth Watkin | 8/10 | 4324 days | 3% |
| Matthias Freiling | 8/10 | 4326 days | 3% |
| Jesseca Klausch | 5/10 | 4326 days | 2% |
| Vincent Schaeflier | 9/10 | 4326 days | 3% |
| Thomas Dequidt | 8/10 | 4327 days | 3% |
| Florian Littmann | 9/10 | 4330 days | 3% |
| Victor Herranz | 8/10 | 4331 days | 3% |
| Andreas Brodhaeker | 6/10 | 4342 days | 2% |
| Marius Buseh | 6/10 | 4342 days | 2% |
| Benedict Seite | 7/10 | 4342 days | 2% |
| Valerio Penita | 8/10 | 4342 days | 2% |
| Julia Bonisch | 2/10 | 4343 days | 0% |
| Luca Willensrock | 6/10 | 4344 days | 1% |
| Mathias Butterlin | 8/10 | 4346 days | 2% |
| Alexia Greasbaum | 9/10 | 4347 days | 2% |
| Petra Kurcova | 10/10 | 4348 days | 2% |
| Adam Balcar | 10/10 | 4348 days | 2% |
| Josefina Tassone | 10/10 | 4349 days | 1% |
| Camille Gagnant | 10/10 | 4349 days | 1% |
| Anne Collet | 10/10 | 4352 days | 1% |
| Alexandra Kupper | 7/10 | 4362 days | 0% |
| Carina Huhmann | 9/10 | 4364 days | 0% |
| Romina Bolz | 4/10 | 4364 days | 0% |
| Kellie | 10/10 | 4364 days | 0% |
| Anja | 9/10 | 4366 days | 0% |
| Guillaume Boudrand | 7/10 | 4648 days | 34% |
| Debiesse | 8/10 | 4653 days | 36% |
| Katya Verikaitis | 9/10 | 4658 days | 36% |
| Clodec | 7/10 | 4660 days | 34% |
| Molly Ladd | 6/10 | 4661 days | 31% |
| Sebastian | 9/10 | 4669 days | 36% |
| Sebastian | 10/10 | 4669 days | 36% |
| Fabian | 9/10 | 4669 days | 36% |
| Jonas Herrmann | 8/10 | 4669 days | 36% |
| Jonas Schelbert | 7/10 | 4673 days | 34% |
| Missy and Chaz | 9/10 | 4675 days | 36% |
| Dani Wallinger | 8/10 | 4687 days | 36% |
| Kyle Guffei | 10/10 | 4688 days | 36% |
| Reinier Timmer | 9/10 | 4737 days | 36% |
| Michal | 10/10 | 4741 days | 36% |
| Ralph and Leonie | 8/10 | 4747 days | 36% |
| Stephan Olivier | 8/10 | 4759 days | 36% |
| Stephan Olivier | 8/10 | 4759 days | 36% |
| Doan | 8/10 | 4760 days | 36% |
| Thibault Bonenfant | 2/10 | 4761 days | 16% |
| Lutz Huuemorder | 7/10 | 4761 days | 34% |
| Shannon Taylor | 6/10 | 4764 days | 31% |
| Harald Prinz | 9/10 | 4766 days | 36% |
| Martina Posch | 8/10 | 4769 days | 36% |
| Megan Child | 3/10 | 4772 days | 19% |
| Jessica Marling | 10/10 | 5039 days | 36% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.