Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua isite Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua isite Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 3696 days | 100% |
| Camille Guevel | 9/10 | 3925 days | 65% |
| Philippe Lopez | 7/10 | 3968 days | 55% |
| Ben and Morgane | 10/10 | 3969 days | 59% |
| Marie Weber | 10/10 | 3969 days | 59% |
| Ives van der Sluijs | 9/10 | 3982 days | 57% |
| Marie Sander | 10/10 | 3983 days | 57% |
| Maria Ulitzsch | 9/10 | 4010 days | 53% |
| Lea Karl | 10/10 | 4012 days | 53% |
| Sophie Huybrechts | 5/10 | 4016 days | 39% |
| Vanessa Leverrier | 10/10 | 4019 days | 52% |
| Bram and Laura | 7/10 | 4025 days | 47% |
| Lukas, Anne and Malte | 9/10 | 4026 days | 50% |
| Hubert | 10/10 | 4033 days | 50% |
| Paul de Bruijn | 6/10 | 4035 days | 42% |
| Hannah Watt | 7/10 | 4276 days | 12% |
| Jan Legein | 9/10 | 4277 days | 13% |
| Jean Curry | 7/10 | 4278 days | 12% |
| Leonie Moeller | 8/10 | 4278 days | 13% |
| Josefin Lind | 8/10 | 4279 days | 13% |
| Herman Holmgist | 8/10 | 4279 days | 13% |
| Stephen Revah | 9/10 | 4297 days | 10% |
| Sara Clausen | 6/10 | 4306 days | 7% |
| Daniel Garcia Dezgado | 10/10 | 4309 days | 8% |
| Amanda | 10/10 | 4310 days | 8% |
| Derek | 9/10 | 4310 days | 8% |
| Hannah | 9/10 | 4312 days | 8% |
| Olivia | 10/10 | 4312 days | 8% |
| Manuel Bach | 7/10 | 4319 days | 6% |
| Frederic Gazzarin | 9/10 | 4324 days | 6% |
| Patricia Gazzarin | 9/10 | 4324 days | 6% |
| Rhys Williams | 4/10 | 4324 days | 3% |
| Jesseca Klausch | 3/10 | 4326 days | 2% |
| Florian Littmann | 10/10 | 4330 days | 5% |
| Anna | 8/10 | 4330 days | 5% |
| Sina Sacranie | 9/10 | 4340 days | 4% |
| Marco Newald | 9/10 | 4349 days | 2% |
| Bet | 7/10 | 4358 days | 1% |
| Alex Artigues | 9/10 | 4362 days | 0% |
| Serge Garcin | 8/10 | 4362 days | 0% |
| Hennk Hartke | 9/10 | 4365 days | 0% |
| Anton Thisted | 8/10 | 4632 days | 73% |
| Josefine Sjodin | 8/10 | 4632 days | 73% |
| Katie Fleck | 10/10 | 4632 days | 74% |
| Bertrand Gilles | 7/10 | 4647 days | 69% |
| LiseMarie Leger | 8/10 | 4655 days | 73% |
| Kathy Arthurs | 8/10 | 4665 days | 73% |
| Selina Lott | 5/10 | 4669 days | 56% |
| Sebastian | 10/10 | 4669 days | 74% |
| Rouquette | 9/10 | 4675 days | 73% |
| Tony Hines | 4/10 | 4741 days | 48% |
| Julien Bocherens | 10/10 | 4741 days | 74% |
| Anne Rodofsen | 7/10 | 4745 days | 69% |
| Roux | 7/10 | 4745 days | 69% |
| Hans | 7/10 | 4745 days | 69% |
| Adam Hassan | 9/10 | 4760 days | 73% |
| Gerard van de Ven | 9/10 | 4760 days | 73% |
| Julie Lamart | 9/10 | 4764 days | 73% |
| Julia Ramseier | 8/10 | 4767 days | 73% |
| Lotte Uneken | 7/10 | 4767 days | 69% |
| Thys | 8/10 | 4767 days | 73% |
| Megan Child | 3/10 | 4772 days | 39% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.