G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua isite Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua isite Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 3314 days | 100% |
| Camille Guevel | 9/10 | 3543 days | 78% |
| Philippe Lopez | 7/10 | 3586 days | 69% |
| Ben and Morgane | 10/10 | 3587 days | 74% |
| Marie Weber | 10/10 | 3587 days | 74% |
| Ives van der Sluijs | 9/10 | 3600 days | 72% |
| Marie Sander | 10/10 | 3601 days | 73% |
| Maria Ulitzsch | 9/10 | 3628 days | 70% |
| Lea Karl | 10/10 | 3630 days | 70% |
| Sophie Huybrechts | 5/10 | 3634 days | 53% |
| Vanessa Leverrier | 10/10 | 3637 days | 70% |
| Bram and Laura | 7/10 | 3643 days | 64% |
| Lukas, Anne and Malte | 9/10 | 3644 days | 68% |
| Hubert | 10/10 | 3651 days | 68% |
| Paul de Bruijn | 6/10 | 3653 days | 59% |
| Hannah Watt | 7/10 | 3894 days | 42% |
| Jan Legein | 9/10 | 3895 days | 45% |
| Jean Curry | 7/10 | 3896 days | 42% |
| Leonie Moeller | 8/10 | 3896 days | 44% |
| Josefin Lind | 8/10 | 3897 days | 44% |
| Herman Holmgist | 8/10 | 3897 days | 44% |
| Stephen Revah | 9/10 | 3915 days | 43% |
| Sara Clausen | 6/10 | 3924 days | 37% |
| Daniel Garcia Dezgado | 10/10 | 3927 days | 42% |
| Amanda | 10/10 | 3928 days | 42% |
| Derek | 9/10 | 3928 days | 42% |
| Hannah | 9/10 | 3930 days | 42% |
| Olivia | 10/10 | 3930 days | 42% |
| Manuel Bach | 7/10 | 3937 days | 39% |
| Frederic Gazzarin | 9/10 | 3942 days | 41% |
| Patricia Gazzarin | 9/10 | 3942 days | 41% |
| Rhys Williams | 4/10 | 3942 days | 27% |
| Jesseca Klausch | 3/10 | 3944 days | 22% |
| Florian Littmann | 10/10 | 3948 days | 40% |
| Anna | 8/10 | 3948 days | 40% |
| Sina Sacranie | 9/10 | 3958 days | 39% |
| Marco Newald | 9/10 | 3967 days | 38% |
| Bet | 7/10 | 3976 days | 35% |
| Alex Artigues | 9/10 | 3980 days | 37% |
| Serge Garcin | 8/10 | 3980 days | 37% |
| Hennk Hartke | 9/10 | 3983 days | 37% |
| Anton Thisted | 8/10 | 4250 days | 12% |
| Josefine Sjodin | 8/10 | 4250 days | 12% |
| Katie Fleck | 10/10 | 4250 days | 12% |
| Bertrand Gilles | 7/10 | 4265 days | 10% |
| LiseMarie Leger | 8/10 | 4273 days | 10% |
| Kathy Arthurs | 8/10 | 4283 days | 9% |
| Selina Lott | 5/10 | 4287 days | 6% |
| Sebastian | 10/10 | 4287 days | 9% |
| Rouquette | 9/10 | 4293 days | 8% |
| Tony Hines | 4/10 | 4359 days | 1% |
| Julien Bocherens | 10/10 | 4359 days | 2% |
| Anne Rodofsen | 7/10 | 4363 days | 1% |
| Roux | 7/10 | 4363 days | 1% |
| Hans | 7/10 | 4363 days | 1% |
| Adam Hassan | 9/10 | 4378 days | 0% |
| Gerard van de Ven | 9/10 | 4378 days | 0% |
| Julie Lamart | 9/10 | 4382 days | 47% |
| Julia Ramseier | 8/10 | 4385 days | 47% |
| Lotte Uneken | 7/10 | 4385 days | 45% |
| Thys | 8/10 | 4385 days | 47% |
| Megan Child | 3/10 | 4390 days | 26% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.