Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Brighton Domain.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Brighton Domain

Valid Reviews

65 Valid Reviews

The Brighton Domain experience has a total of 67 reviews. There are 65 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 65 valid reviews:

Rating Count Percentage
10/10 11
17%
9/10 17
26%
8/10 27
42%
7/10 3
5%
6/10 2
3%
5/10 3
5%
4/10 0
0%
3/10 1
2%
2/10 1
2%
1/10 0
0%

81.85% Average

The raw data average (mean) for all the Brighton Domain valid reviews is 81.85% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

5 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 65 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 5 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 0
0%
8/10 4
80%
7/10 1
20%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

78.00% Average

The raw data average (mean) for all the Brighton Domain face-to-face reviews is 78.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

84.50%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nicolas 9/10 122 days 100%
Phoebe 10/10 305 days 96%
Hugo 8/10 336 days 93%
Nina S. Larsen 9/10 365 days 93%
Cholly 8/10 488 days 86%
Marie Perret 8/10 518 days 84%
Lea 3/10 671 days 41%
Kelsey Fisher 9/10 702 days 72%
Gt 9/10 730 days 70%
Meaghan 8/10 792 days 64%
Colin 9/10 853 days 59%
Lucy 10/10 914 days 53%
Jrod 7/10 1036 days 38%
Alex Geraghty 10/10 1401 days 15%
Alydia 8/10 1460 days 12%
Jase 8/10 1491 days 11%
Brendon 6/10 1583 days 7%
Linda 6/10 1826 days 4%
Javier Williams 8/10 1918 days 4%
Elaine 8/10 1979 days 4%
Alice Anderson 10/10 2010 days 4%
Hannah Barnes 8/10 2132 days 4%
Pat Burns 8/10 2163 days 4%
Dirk Taubner 10/10 2222 days 4%
Babyinplug 8/10 2222 days 4%
Allie 5/10 2222 days 3%
Mazz 9/10 2253 days 4%
Martin 10/10 2253 days 4%
Ave 8/10 2314 days 3%
Sue 8/10 2406 days 3%
Stephen Lindsay 7/10 2467 days 3%
Owen 9/10 2497 days 3%
Julie Crawshaw 8/10 2497 days 3%
Steve Warndahl 10/10 2528 days 3%
Katherine 9/10 2528 days 3%
Rikke Hessellund, Denmark 8/10 2528 days 3%
Marken Marike 10/10 2533 days 3%
Sophie Keltie 5/10 2554 days 2%
Michael Jayaranjan 8/10 2568 days 3%
Andrew Furphy 2/10 2603 days 1%
Sophie Nightingale 8/10 2646 days 3%
corinne bossat 8/10 2648 days 3%
Joe Trigg 9/10 2666 days 3%
Suzanne Halfpenny 10/10 2679 days 3%
Jayraj Rau 9/10 2739 days 3%
Chloe Watson 8/10 2774 days 2%
Jo Dawson 9/10 2787 days 2%
Greg 10/10 2828 days 2%
Bruce Graham 9/10 2836 days 2%
Jo Gittins 9/10 2890 days 2%
Josephine Ayvadian 8/10 2893 days 2%
Rogina de Jong 9/10 2942 days 2%
Trent O'Keeffe 9/10 2942 days 2%
Jos Tolboom 9/10 2955 days 2%
Marina 8/10 3284 days 1%
Sarah Gurney 5/10 3357 days 1%
Steve Warren 8/10 3440 days 1%
Sheila Galpin 8/10 3987 days 0%
Ann Barrett 7/10 3988 days 0%
Malcolm & Susan 9/10 3989 days 0%
tracey aylmer 8/10 3989 days 0%
Michael Uebe 8/10 4020 days 0%
Andrea Hiemer 8/10 4024 days 0%
Jean Batiste Le meur 8/10 4037 days 0%
Karen Bailey 10/10 4048 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Brighton Domain does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.92% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.