Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 275 days | 100% |
| Andrew Hammond | 8/10 | 1979 days | 9% |
| Tony Wilcomes | 8/10 | 2647 days | 6% |
| Jessica and Henry | 9/10 | 2890 days | 6% |
| Audeme Mechain | 9/10 | 2892 days | 6% |
| Alice Ormandy | 7/10 | 2936 days | 5% |
| Chloe Olsen | 10/10 | 2939 days | 5% |
| Barbara Knops | 8/10 | 2971 days | 5% |
| Manu Liberta | 10/10 | 2981 days | 5% |
| Patrick | 8/10 | 2984 days | 5% |
| Sabine | 8/10 | 2984 days | 5% |
| Yee How | 8/10 | 2989 days | 5% |
| Sophie | 10/10 | 2992 days | 5% |
| Nanda Dyke | 8/10 | 2997 days | 5% |
| Andy Howard | 9/10 | 3024 days | 5% |
| Sharron | 9/10 | 3024 days | 5% |
| Michael Regensburger | 10/10 | 3256 days | 4% |
| Timea Bagosi | 8/10 | 3257 days | 4% |
| Lothen | 7/10 | 3269 days | 4% |
| Melanie Kronbichler | 8/10 | 3288 days | 4% |
| Lea Watterson | 9/10 | 3291 days | 4% |
| Daniel Hill | 10/10 | 3313 days | 4% |
| Nicola Wiggan | 8/10 | 3331 days | 4% |
| Madita and Lisann | 6/10 | 3333 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3699 days | 3% |
| Cora and Franzi | 6/10 | 3705 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3928 days | 2% |
| Shona MacDonald | 9/10 | 3955 days | 2% |
| Niamh Duane | 6/10 | 3972 days | 1% |
| Matt Weston | 8/10 | 3972 days | 1% |
| Ann Wilson | 8/10 | 3975 days | 1% |
| M K | 10/10 | 4030 days | 1% |
| Shay Sofer | 8/10 | 4038 days | 1% |
| Guy David | 8/10 | 4038 days | 1% |
| Andreas Zapke | 8/10 | 4045 days | 1% |
| Caren van Gastel | 8/10 | 4049 days | 1% |
| Emeline Dupre | 6/10 | 4049 days | 1% |
| Kerri | 10/10 | 4170 days | 1% |
| Abby Rescr | 8/10 | 4354 days | 0% |
| Lorna and Seb | 7/10 | 4357 days | 0% |
| Erik Muchembled | 4/10 | 4358 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4358 days | 0% |
| Patrycja Polakowska | 10/10 | 4364 days | 0% |
| Joey Mertzig | 8/10 | 4371 days | 0% |
| Ingeborg Ruysscher | 10/10 | 4413 days | 2% |
| Mike Edwards | 10/10 | 4429 days | 2% |
| Abby Rushmer | 8/10 | 4443 days | 2% |
| Auger | 9/10 | 4451 days | 2% |
| Auger | 9/10 | 4451 days | 2% |
| Ryan J | 5/10 | 4535 days | 1% |
| trevrobinson | 10/10 | 4535 days | 2% |
| Robin Sable | 10/10 | 4700 days | 2% |
| Sally Gordie | 9/10 | 4706 days | 2% |
| David Williams | 9/10 | 4707 days | 2% |
| Oliver Hardt | 6/10 | 4708 days | 2% |
| Matthias Angela | 6/10 | 4713 days | 2% |
| Lucy Duffy | 5/10 | 4722 days | 1% |
| B Sluis | 8/10 | 4728 days | 2% |
| Elaine | 10/10 | 4729 days | 2% |
| Bottoms | 9/10 | 4729 days | 2% |
| Patrick Grant | 8/10 | 4729 days | 2% |
| Hayley Atkinson | 10/10 | 4730 days | 2% |
| Melanie | 6/10 | 4731 days | 2% |
| Ed & Katie Riches | 7/10 | 4731 days | 2% |
| Nick & Adele Waller | 8/10 | 4731 days | 2% |
| Beat Kindler | 3/10 | 4731 days | 1% |
| Seth & Carla | 10/10 | 4733 days | 2% |
| Mary Mitchell | 8/10 | 4733 days | 2% |
| Tim Gamblen | 10/10 | 4736 days | 2% |
| Jonathan Philp | 8/10 | 4740 days | 2% |
| Andreas & Leonie Fehr | 3/10 | 4740 days | 1% |
| Rocco Christian | 5/10 | 4742 days | 1% |
| Carel | 7/10 | 4745 days | 2% |
| ge04jen | 9/10 | 4779 days | 2% |
| CMJ | 7/10 | 4779 days | 2% |
| Wendy Ashmore | 9/10 | 4826 days | 2% |
| Gertz | 7/10 | 5058 days | 2% |
| Sue Carren | 7/10 | 5062 days | 2% |
| Chris Forrest | 8/10 | 5064 days | 2% |
| Julie and Russ Charles | 10/10 | 5067 days | 2% |
| Julie | 3/10 | 5067 days | 1% |
| Kevin Wong | 10/10 | 5067 days | 2% |
| Hadas and Amichay Guter | 8/10 | 5070 days | 2% |
| John Stokes | 10/10 | 5073 days | 2% |
| Sufian Bin Uusof | 8/10 | 5076 days | 2% |
| Christine Gschwandtl | 10/10 | 5076 days | 2% |
| Ian & Phyllis | 8/10 | 5077 days | 2% |
| Harry Hammond | 7/10 | 5078 days | 2% |
| Bryan Higgins | 9/10 | 5083 days | 2% |
| Jennifer Sunderland | 9/10 | 5087 days | 2% |
| Alice Galley | 9/10 | 5088 days | 2% |
| Mr & Mrs Mackie | 9/10 | 5095 days | 2% |
| Bob Warne | 4/10 | 5096 days | 1% |
| John | 7/10 | 5097 days | 2% |
| Van den Borne | 8/10 | 5099 days | 2% |
| Bahner | 9/10 | 5101 days | 2% |
| Jochen | 8/10 | 5111 days | 2% |
| Andrew Hammond | 8/10 | 5236 days | 2% |
| Mary Van | 9/10 | 5266 days | 2% |
| craigy | 7/10 | 5297 days | 2% |
| Alice Hurkett | 10/10 | 5358 days | 2% |
| Amy | 8/10 | 5389 days | 2% |
| BelindaT | 10/10 | 5397 days | 2% |
| thomas merrin | 10/10 | 5419 days | 2% |
| nuwee | 10/10 | 5419 days | 2% |
| katrina Marshall | 9/10 | 5436 days | 2% |
| Ina | 5/10 | 5437 days | 1% |
| Kim Holtz | 8/10 | 5438 days | 2% |
| Peter G | 8/10 | 5444 days | 2% |
| Chris Helms | 8/10 | 5444 days | 2% |
| Rod C | 9/10 | 5448 days | 2% |
| Amanda Iavarone | 8/10 | 5456 days | 2% |
| Jann Clar | 9/10 | 5459 days | 2% |
| Armand | 8/10 | 5464 days | 2% |
| Yona | 9/10 | 5464 days | 2% |
| Ronny | 8/10 | 5464 days | 2% |
| Eva | 9/10 | 5467 days | 2% |
| margaret Klawitter | 10/10 | 5471 days | 2% |
| Annie | 8/10 | 5472 days | 2% |
| Tony X | 8/10 | 5473 days | 2% |
| Terry Phillips | 8/10 | 5475 days | 2% |
| nigelst | 7/10 | 5484 days | 2% |
| Dale W | 8/10 | 5487 days | 2% |
| Buss | 8/10 | 5491 days | 2% |
| Bartlett nz | 10/10 | 5495 days | 2% |
| Chung Family | 9/10 | 5498 days | 2% |
| carsteng | 8/10 | 5534 days | 2% |
| Mark Jenkins | 9/10 | 5548 days | 2% |
| eowyn2k | 9/10 | 5570 days | 2% |
| alanvn | 7/10 | 5653 days | 2% |
| DustyLaptop | 9/10 | 5723 days | 2% |
| nickm | 9/10 | 5739 days | 2% |
| Johnnie | 8/10 | 5765 days | 2% |
| TillE412 | 9/10 | 5769 days | 2% |
| streneer | 6/10 | 5771 days | 2% |
| PamB | 8/10 | 5772 days | 2% |
| KimC | 9/10 | 5772 days | 2% |
| StephaineFrance | 10/10 | 5781 days | 2% |
| Lisa Duin | 9/10 | 5782 days | 2% |
| Dirk | 9/10 | 5783 days | 2% |
| SteveB | 10/10 | 5784 days | 2% |
| Sally477 | 8/10 | 5785 days | 2% |
| b_van_reenan | 7/10 | 5790 days | 2% |
| Peter | 8/10 | 5800 days | 2% |
| BrunoG | 10/10 | 5802 days | 2% |
| Edcan | 10/10 | 5802 days | 2% |
| Jose | 9/10 | 5803 days | 2% |
| Michael | 8/10 | 5808 days | 2% |
| Yunker | 9/10 | 5832 days | 2% |
| SiegfriedL | 10/10 | 5839 days | 2% |
| john west | 6/10 | 5852 days | 2% |
| Mike | 10/10 | 5853 days | 2% |
| martin piper | 10/10 | 5863 days | 2% |
| Claire | 6/10 | 5869 days | 2% |
| P&L Mooney | 9/10 | 5958 days | 2% |
| Amy | 10/10 | 5979 days | 2% |
| Ellie | 8/10 | 5990 days | 2% |
| famlou | 9/10 | 5999 days | 2% |
| karina mainwaring | 10/10 | 6038 days | 2% |
| CollyBob | 8/10 | 6056 days | 2% |
| Rob Poels | 7/10 | 6161 days | 2% |
| Jason Page | 5/10 | 6164 days | 1% |
| Stuart Bartram | 9/10 | 6167 days | 2% |
| Klaus Uhl | 10/10 | 6167 days | 2% |
| Richard | 9/10 | 6168 days | 2% |
| Ria | 8/10 | 6171 days | 2% |
| Kerstin Brantryd | 8/10 | 6171 days | 2% |
| Christine McKenna | 9/10 | 6182 days | 2% |
| Aharon | 8/10 | 6182 days | 2% |
| Jurgen Westphal | 3/10 | 6184 days | 1% |
| Kenneth and Mette | 10/10 | 6184 days | 2% |
| Lisa Tame | 5/10 | 6185 days | 1% |
| Wanda | 9/10 | 6185 days | 2% |
| Cole Penelope | 9/10 | 6188 days | 2% |
| Roger & Margaret | 7/10 | 6198 days | 2% |
| V Wood | 6/10 | 6200 days | 2% |
| Sandra Gustafson | 8/10 | 6226 days | 2% |
| Gerber Liselotte | 9/10 | 6258 days | 2% |
| purplekat99 | 10/10 | 6271 days | 2% |
| Wendy Williams | 7/10 | 6276 days | 2% |
| Kim Tjornhed | 6/10 | 6351 days | 2% |
| Rene Schotvanger | 9/10 | 6386 days | 2% |
| Hans Knappmann | 9/10 | 6386 days | 2% |
| Julie | 9/10 | 6470 days | 2% |
| Svenja | 9/10 | 6500 days | 2% |
| Michael | 8/10 | 6502 days | 2% |
| Adi | 9/10 | 6510 days | 2% |
| Michael | 8/10 | 6521 days | 2% |
| John Beirne | 6/10 | 6538 days | 2% |
| Jennifer | 8/10 | 6538 days | 2% |
| Ian | 6/10 | 6538 days | 2% |
| Pam | 10/10 | 6540 days | 2% |
| Fabian | 5/10 | 6542 days | 1% |
| Shirely | 8/10 | 6549 days | 2% |
| Marriott | 8/10 | 6562 days | 2% |
| Leah | 7/10 | 6562 days | 2% |
| Ian | 4/10 | 6566 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
7.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.