G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 307 days | 100% |
| Andrew Hammond | 8/10 | 2011 days | 8% |
| Tony Wilcomes | 8/10 | 2679 days | 6% |
| Jessica and Henry | 9/10 | 2922 days | 5% |
| Audeme Mechain | 9/10 | 2924 days | 5% |
| Alice Ormandy | 7/10 | 2968 days | 4% |
| Chloe Olsen | 10/10 | 2971 days | 5% |
| Barbara Knops | 8/10 | 3003 days | 4% |
| Manu Liberta | 10/10 | 3013 days | 5% |
| Patrick | 8/10 | 3016 days | 4% |
| Sabine | 8/10 | 3016 days | 4% |
| Yee How | 8/10 | 3021 days | 4% |
| Sophie | 10/10 | 3024 days | 5% |
| Nanda Dyke | 8/10 | 3029 days | 4% |
| Andy Howard | 9/10 | 3056 days | 4% |
| Sharron | 9/10 | 3056 days | 4% |
| Michael Regensburger | 10/10 | 3288 days | 3% |
| Timea Bagosi | 8/10 | 3289 days | 3% |
| Lothen | 7/10 | 3301 days | 3% |
| Melanie Kronbichler | 8/10 | 3320 days | 3% |
| Lea Watterson | 9/10 | 3323 days | 3% |
| Daniel Hill | 10/10 | 3345 days | 3% |
| Nicola Wiggan | 8/10 | 3363 days | 3% |
| Madita and Lisann | 6/10 | 3365 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3731 days | 2% |
| Cora and Franzi | 6/10 | 3737 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3960 days | 1% |
| Shona MacDonald | 9/10 | 3987 days | 1% |
| Niamh Duane | 6/10 | 4004 days | 1% |
| Matt Weston | 8/10 | 4004 days | 1% |
| Ann Wilson | 8/10 | 4007 days | 1% |
| M K | 10/10 | 4062 days | 1% |
| Shay Sofer | 8/10 | 4070 days | 0% |
| Guy David | 8/10 | 4070 days | 0% |
| Andreas Zapke | 8/10 | 4077 days | 0% |
| Caren van Gastel | 8/10 | 4081 days | 0% |
| Emeline Dupre | 6/10 | 4081 days | 0% |
| Kerri | 10/10 | 4202 days | 0% |
| Abby Rescr | 8/10 | 4386 days | 1% |
| Lorna and Seb | 7/10 | 4389 days | 1% |
| Erik Muchembled | 4/10 | 4390 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4390 days | 1% |
| Patrycja Polakowska | 10/10 | 4396 days | 1% |
| Joey Mertzig | 8/10 | 4403 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4445 days | 1% |
| Mike Edwards | 10/10 | 4461 days | 1% |
| Abby Rushmer | 8/10 | 4475 days | 1% |
| Auger | 9/10 | 4483 days | 1% |
| Auger | 9/10 | 4483 days | 1% |
| Ryan J | 5/10 | 4567 days | 1% |
| trevrobinson | 10/10 | 4567 days | 1% |
| Robin Sable | 10/10 | 4732 days | 1% |
| Sally Gordie | 9/10 | 4738 days | 1% |
| David Williams | 9/10 | 4739 days | 1% |
| Oliver Hardt | 6/10 | 4740 days | 1% |
| Matthias Angela | 6/10 | 4745 days | 1% |
| Lucy Duffy | 5/10 | 4754 days | 1% |
| B Sluis | 8/10 | 4760 days | 1% |
| Elaine | 10/10 | 4761 days | 1% |
| Bottoms | 9/10 | 4761 days | 1% |
| Patrick Grant | 8/10 | 4761 days | 1% |
| Hayley Atkinson | 10/10 | 4762 days | 1% |
| Melanie | 6/10 | 4763 days | 1% |
| Ed & Katie Riches | 7/10 | 4763 days | 1% |
| Nick & Adele Waller | 8/10 | 4763 days | 1% |
| Beat Kindler | 3/10 | 4763 days | 0% |
| Seth & Carla | 10/10 | 4765 days | 1% |
| Mary Mitchell | 8/10 | 4765 days | 1% |
| Tim Gamblen | 10/10 | 4768 days | 1% |
| Jonathan Philp | 8/10 | 4772 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 4772 days | 0% |
| Rocco Christian | 5/10 | 4774 days | 1% |
| Carel | 7/10 | 4777 days | 1% |
| ge04jen | 9/10 | 4811 days | 1% |
| CMJ | 7/10 | 4811 days | 1% |
| Wendy Ashmore | 9/10 | 4858 days | 1% |
| Gertz | 7/10 | 5090 days | 1% |
| Sue Carren | 7/10 | 5094 days | 1% |
| Chris Forrest | 8/10 | 5096 days | 1% |
| Julie and Russ Charles | 10/10 | 5099 days | 1% |
| Julie | 3/10 | 5099 days | 0% |
| Kevin Wong | 10/10 | 5099 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5102 days | 1% |
| John Stokes | 10/10 | 5105 days | 1% |
| Sufian Bin Uusof | 8/10 | 5108 days | 1% |
| Christine Gschwandtl | 10/10 | 5108 days | 1% |
| Ian & Phyllis | 8/10 | 5109 days | 1% |
| Harry Hammond | 7/10 | 5110 days | 1% |
| Bryan Higgins | 9/10 | 5115 days | 1% |
| Jennifer Sunderland | 9/10 | 5119 days | 1% |
| Alice Galley | 9/10 | 5120 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5127 days | 1% |
| Bob Warne | 4/10 | 5128 days | 1% |
| John | 7/10 | 5129 days | 1% |
| Van den Borne | 8/10 | 5131 days | 1% |
| Bahner | 9/10 | 5133 days | 1% |
| Jochen | 8/10 | 5143 days | 1% |
| Andrew Hammond | 8/10 | 5268 days | 1% |
| Mary Van | 9/10 | 5298 days | 1% |
| craigy | 7/10 | 5329 days | 1% |
| Alice Hurkett | 10/10 | 5390 days | 1% |
| Amy | 8/10 | 5421 days | 1% |
| BelindaT | 10/10 | 5429 days | 1% |
| thomas merrin | 10/10 | 5451 days | 1% |
| nuwee | 10/10 | 5451 days | 1% |
| katrina Marshall | 9/10 | 5468 days | 1% |
| Ina | 5/10 | 5469 days | 1% |
| Kim Holtz | 8/10 | 5470 days | 1% |
| Peter G | 8/10 | 5476 days | 1% |
| Chris Helms | 8/10 | 5476 days | 1% |
| Rod C | 9/10 | 5480 days | 1% |
| Amanda Iavarone | 8/10 | 5488 days | 1% |
| Jann Clar | 9/10 | 5491 days | 1% |
| Armand | 8/10 | 5496 days | 1% |
| Yona | 9/10 | 5496 days | 1% |
| Ronny | 8/10 | 5496 days | 1% |
| Eva | 9/10 | 5499 days | 1% |
| margaret Klawitter | 10/10 | 5503 days | 1% |
| Annie | 8/10 | 5504 days | 1% |
| Tony X | 8/10 | 5505 days | 1% |
| Terry Phillips | 8/10 | 5507 days | 1% |
| nigelst | 7/10 | 5516 days | 1% |
| Dale W | 8/10 | 5519 days | 1% |
| Buss | 8/10 | 5523 days | 1% |
| Bartlett nz | 10/10 | 5527 days | 1% |
| Chung Family | 9/10 | 5530 days | 1% |
| carsteng | 8/10 | 5566 days | 1% |
| Mark Jenkins | 9/10 | 5580 days | 1% |
| eowyn2k | 9/10 | 5602 days | 1% |
| alanvn | 7/10 | 5685 days | 1% |
| DustyLaptop | 9/10 | 5755 days | 1% |
| nickm | 9/10 | 5771 days | 1% |
| Johnnie | 8/10 | 5797 days | 1% |
| TillE412 | 9/10 | 5801 days | 1% |
| streneer | 6/10 | 5803 days | 1% |
| PamB | 8/10 | 5804 days | 1% |
| KimC | 9/10 | 5804 days | 1% |
| StephaineFrance | 10/10 | 5813 days | 1% |
| Lisa Duin | 9/10 | 5814 days | 1% |
| Dirk | 9/10 | 5815 days | 1% |
| SteveB | 10/10 | 5816 days | 1% |
| Sally477 | 8/10 | 5817 days | 1% |
| b_van_reenan | 7/10 | 5822 days | 1% |
| Peter | 8/10 | 5832 days | 1% |
| BrunoG | 10/10 | 5834 days | 1% |
| Edcan | 10/10 | 5834 days | 1% |
| Jose | 9/10 | 5835 days | 1% |
| Michael | 8/10 | 5840 days | 1% |
| Yunker | 9/10 | 5864 days | 1% |
| SiegfriedL | 10/10 | 5871 days | 1% |
| john west | 6/10 | 5884 days | 1% |
| Mike | 10/10 | 5885 days | 1% |
| martin piper | 10/10 | 5895 days | 1% |
| Claire | 6/10 | 5901 days | 1% |
| P&L Mooney | 9/10 | 5990 days | 1% |
| Amy | 10/10 | 6011 days | 1% |
| Ellie | 8/10 | 6022 days | 1% |
| famlou | 9/10 | 6031 days | 1% |
| karina mainwaring | 10/10 | 6070 days | 1% |
| CollyBob | 8/10 | 6088 days | 1% |
| Rob Poels | 7/10 | 6193 days | 1% |
| Jason Page | 5/10 | 6196 days | 1% |
| Stuart Bartram | 9/10 | 6199 days | 1% |
| Klaus Uhl | 10/10 | 6199 days | 1% |
| Richard | 9/10 | 6200 days | 1% |
| Ria | 8/10 | 6203 days | 1% |
| Kerstin Brantryd | 8/10 | 6203 days | 1% |
| Christine McKenna | 9/10 | 6214 days | 1% |
| Aharon | 8/10 | 6214 days | 1% |
| Jurgen Westphal | 3/10 | 6216 days | 0% |
| Kenneth and Mette | 10/10 | 6216 days | 1% |
| Lisa Tame | 5/10 | 6217 days | 1% |
| Wanda | 9/10 | 6217 days | 1% |
| Cole Penelope | 9/10 | 6220 days | 1% |
| Roger & Margaret | 7/10 | 6230 days | 1% |
| V Wood | 6/10 | 6232 days | 1% |
| Sandra Gustafson | 8/10 | 6258 days | 1% |
| Gerber Liselotte | 9/10 | 6290 days | 1% |
| purplekat99 | 10/10 | 6303 days | 1% |
| Wendy Williams | 7/10 | 6308 days | 1% |
| Kim Tjornhed | 6/10 | 6383 days | 1% |
| Rene Schotvanger | 9/10 | 6418 days | 1% |
| Hans Knappmann | 9/10 | 6418 days | 1% |
| Julie | 9/10 | 6502 days | 1% |
| Svenja | 9/10 | 6532 days | 1% |
| Michael | 8/10 | 6534 days | 1% |
| Adi | 9/10 | 6542 days | 1% |
| Michael | 8/10 | 6553 days | 1% |
| John Beirne | 6/10 | 6570 days | 1% |
| Jennifer | 8/10 | 6570 days | 1% |
| Ian | 6/10 | 6570 days | 1% |
| Pam | 10/10 | 6572 days | 1% |
| Fabian | 5/10 | 6574 days | 1% |
| Shirely | 8/10 | 6581 days | 1% |
| Marriott | 8/10 | 6594 days | 1% |
| Leah | 7/10 | 6594 days | 1% |
| Ian | 4/10 | 6598 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
7.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.