Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 78 days | 100% |
| Christine Zivkovic | 3/10 | 627 days | 42% |
| Andrew Hammond | 8/10 | 2331 days | 4% |
| Tony Wilcomes | 8/10 | 2999 days | 3% |
| Jessica and Henry | 9/10 | 3242 days | 2% |
| Audeme Mechain | 9/10 | 3244 days | 2% |
| Alice Ormandy | 7/10 | 3288 days | 2% |
| Chloe Olsen | 10/10 | 3291 days | 2% |
| Barbara Knops | 8/10 | 3323 days | 2% |
| Manu Liberta | 10/10 | 3333 days | 2% |
| Patrick | 8/10 | 3336 days | 2% |
| Sabine | 8/10 | 3336 days | 2% |
| Yee How | 8/10 | 3341 days | 2% |
| Sophie | 10/10 | 3344 days | 2% |
| Nanda Dyke | 8/10 | 3349 days | 2% |
| Andy Howard | 9/10 | 3376 days | 2% |
| Sharron | 9/10 | 3376 days | 2% |
| Michael Regensburger | 10/10 | 3608 days | 1% |
| Timea Bagosi | 8/10 | 3610 days | 1% |
| Lothen | 7/10 | 3621 days | 1% |
| Melanie Kronbichler | 8/10 | 3640 days | 1% |
| Lea Watterson | 9/10 | 3643 days | 1% |
| Daniel Hill | 10/10 | 3665 days | 1% |
| Nicola Wiggan | 8/10 | 3683 days | 1% |
| Madita and Lisann | 6/10 | 3685 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4051 days | 1% |
| Cora and Franzi | 6/10 | 4057 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4280 days | 0% |
| Shona MacDonald | 9/10 | 4307 days | 0% |
| Niamh Duane | 6/10 | 4324 days | 0% |
| Matt Weston | 8/10 | 4324 days | 0% |
| Ann Wilson | 8/10 | 4327 days | 0% |
| M K | 10/10 | 4382 days | 1% |
| Shay Sofer | 8/10 | 4390 days | 1% |
| Guy David | 8/10 | 4390 days | 1% |
| Andreas Zapke | 8/10 | 4397 days | 1% |
| Caren van Gastel | 8/10 | 4401 days | 1% |
| Emeline Dupre | 6/10 | 4401 days | 1% |
| Kerri | 10/10 | 4522 days | 1% |
| Abby Rescr | 8/10 | 4706 days | 1% |
| Lorna and Seb | 7/10 | 4709 days | 1% |
| Erik Muchembled | 4/10 | 4710 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4710 days | 1% |
| Patrycja Polakowska | 10/10 | 4716 days | 1% |
| Joey Mertzig | 8/10 | 4723 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4765 days | 1% |
| Mike Edwards | 10/10 | 4781 days | 1% |
| Abby Rushmer | 8/10 | 4795 days | 1% |
| Auger | 9/10 | 4803 days | 1% |
| Auger | 9/10 | 4803 days | 1% |
| Ryan J | 5/10 | 4887 days | 1% |
| trevrobinson | 10/10 | 4887 days | 1% |
| Robin Sable | 10/10 | 5052 days | 1% |
| Sally Gordie | 9/10 | 5058 days | 1% |
| David Williams | 9/10 | 5059 days | 1% |
| Oliver Hardt | 6/10 | 5060 days | 1% |
| Matthias Angela | 6/10 | 5065 days | 1% |
| Lucy Duffy | 5/10 | 5074 days | 1% |
| B Sluis | 8/10 | 5080 days | 1% |
| Elaine | 10/10 | 5081 days | 1% |
| Bottoms | 9/10 | 5081 days | 1% |
| Patrick Grant | 8/10 | 5081 days | 1% |
| Hayley Atkinson | 10/10 | 5082 days | 1% |
| Melanie | 6/10 | 5083 days | 1% |
| Ed & Katie Riches | 7/10 | 5083 days | 1% |
| Nick & Adele Waller | 8/10 | 5083 days | 1% |
| Beat Kindler | 3/10 | 5083 days | 0% |
| Seth & Carla | 10/10 | 5085 days | 1% |
| Mary Mitchell | 8/10 | 5085 days | 1% |
| Tim Gamblen | 10/10 | 5088 days | 1% |
| Jonathan Philp | 8/10 | 5092 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5092 days | 0% |
| Rocco Christian | 5/10 | 5094 days | 1% |
| Carel | 7/10 | 5097 days | 1% |
| ge04jen | 9/10 | 5131 days | 1% |
| CMJ | 7/10 | 5131 days | 1% |
| Wendy Ashmore | 9/10 | 5178 days | 1% |
| Gertz | 7/10 | 5410 days | 1% |
| Sue Carren | 7/10 | 5414 days | 1% |
| Chris Forrest | 8/10 | 5416 days | 1% |
| Julie and Russ Charles | 10/10 | 5419 days | 1% |
| Julie | 3/10 | 5419 days | 0% |
| Kevin Wong | 10/10 | 5419 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5422 days | 1% |
| John Stokes | 10/10 | 5425 days | 1% |
| Sufian Bin Uusof | 8/10 | 5428 days | 1% |
| Christine Gschwandtl | 10/10 | 5428 days | 1% |
| Ian & Phyllis | 8/10 | 5429 days | 1% |
| Harry Hammond | 7/10 | 5430 days | 1% |
| Bryan Higgins | 9/10 | 5435 days | 1% |
| Jennifer Sunderland | 9/10 | 5439 days | 1% |
| Alice Galley | 9/10 | 5440 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5447 days | 1% |
| Bob Warne | 4/10 | 5448 days | 1% |
| John | 7/10 | 5449 days | 1% |
| Van den Borne | 8/10 | 5451 days | 1% |
| Bahner | 9/10 | 5453 days | 1% |
| Jochen | 8/10 | 5463 days | 1% |
| Andrew Hammond | 8/10 | 5588 days | 1% |
| Mary Van | 9/10 | 5618 days | 1% |
| craigy | 7/10 | 5649 days | 1% |
| Alice Hurkett | 10/10 | 5710 days | 1% |
| Amy | 8/10 | 5741 days | 1% |
| BelindaT | 10/10 | 5749 days | 1% |
| thomas merrin | 10/10 | 5771 days | 1% |
| nuwee | 10/10 | 5771 days | 1% |
| katrina Marshall | 9/10 | 5788 days | 1% |
| Ina | 5/10 | 5789 days | 1% |
| Kim Holtz | 8/10 | 5790 days | 1% |
| Peter G | 8/10 | 5796 days | 1% |
| Chris Helms | 8/10 | 5796 days | 1% |
| Rod C | 9/10 | 5800 days | 1% |
| Amanda Iavarone | 8/10 | 5808 days | 1% |
| Jann Clar | 9/10 | 5811 days | 1% |
| Armand | 8/10 | 5816 days | 1% |
| Yona | 9/10 | 5816 days | 1% |
| Ronny | 8/10 | 5816 days | 1% |
| Eva | 9/10 | 5819 days | 1% |
| margaret Klawitter | 10/10 | 5823 days | 1% |
| Annie | 8/10 | 5824 days | 1% |
| Tony X | 8/10 | 5825 days | 1% |
| Terry Phillips | 8/10 | 5827 days | 1% |
| nigelst | 7/10 | 5836 days | 1% |
| Dale W | 8/10 | 5839 days | 1% |
| Buss | 8/10 | 5843 days | 1% |
| Bartlett nz | 10/10 | 5847 days | 1% |
| Chung Family | 9/10 | 5850 days | 1% |
| carsteng | 8/10 | 5886 days | 1% |
| Mark Jenkins | 9/10 | 5900 days | 1% |
| eowyn2k | 9/10 | 5922 days | 1% |
| alanvn | 7/10 | 6005 days | 1% |
| DustyLaptop | 9/10 | 6075 days | 1% |
| nickm | 9/10 | 6091 days | 1% |
| Johnnie | 8/10 | 6117 days | 1% |
| TillE412 | 9/10 | 6121 days | 1% |
| streneer | 6/10 | 6123 days | 1% |
| PamB | 8/10 | 6124 days | 1% |
| KimC | 9/10 | 6124 days | 1% |
| StephaineFrance | 10/10 | 6133 days | 1% |
| Lisa Duin | 9/10 | 6134 days | 1% |
| Dirk | 9/10 | 6136 days | 1% |
| SteveB | 10/10 | 6136 days | 1% |
| Sally477 | 8/10 | 6137 days | 1% |
| b_van_reenan | 7/10 | 6143 days | 1% |
| Peter | 8/10 | 6153 days | 1% |
| BrunoG | 10/10 | 6154 days | 1% |
| Edcan | 10/10 | 6154 days | 1% |
| Jose | 9/10 | 6156 days | 1% |
| Michael | 8/10 | 6160 days | 1% |
| Yunker | 9/10 | 6185 days | 1% |
| SiegfriedL | 10/10 | 6191 days | 1% |
| john west | 6/10 | 6204 days | 1% |
| Mike | 10/10 | 6206 days | 1% |
| martin piper | 10/10 | 6216 days | 1% |
| Claire | 6/10 | 6222 days | 1% |
| P&L Mooney | 9/10 | 6311 days | 1% |
| Amy | 10/10 | 6332 days | 1% |
| Ellie | 8/10 | 6343 days | 1% |
| famlou | 9/10 | 6352 days | 1% |
| karina mainwaring | 10/10 | 6391 days | 1% |
| CollyBob | 8/10 | 6409 days | 1% |
| Rob Poels | 7/10 | 6513 days | 1% |
| Jason Page | 5/10 | 6516 days | 1% |
| Stuart Bartram | 9/10 | 6519 days | 1% |
| Klaus Uhl | 10/10 | 6519 days | 1% |
| Richard | 9/10 | 6520 days | 1% |
| Ria | 8/10 | 6523 days | 1% |
| Kerstin Brantryd | 8/10 | 6523 days | 1% |
| Christine McKenna | 9/10 | 6534 days | 1% |
| Aharon | 8/10 | 6534 days | 1% |
| Jurgen Westphal | 3/10 | 6536 days | 0% |
| Kenneth and Mette | 10/10 | 6536 days | 1% |
| Lisa Tame | 5/10 | 6537 days | 1% |
| Wanda | 9/10 | 6537 days | 1% |
| Cole Penelope | 9/10 | 6540 days | 1% |
| Roger & Margaret | 7/10 | 6550 days | 1% |
| V Wood | 6/10 | 6552 days | 1% |
| Sandra Gustafson | 8/10 | 6578 days | 1% |
| Gerber Liselotte | 9/10 | 6610 days | 1% |
| purplekat99 | 10/10 | 6623 days | 1% |
| Wendy Williams | 7/10 | 6628 days | 1% |
| Kim Tjornhed | 6/10 | 6703 days | 1% |
| Rene Schotvanger | 9/10 | 6738 days | 1% |
| Hans Knappmann | 9/10 | 6738 days | 1% |
| Julie | 9/10 | 6822 days | 1% |
| Svenja | 9/10 | 6852 days | 1% |
| Michael | 8/10 | 6854 days | 1% |
| Adi | 9/10 | 6862 days | 1% |
| Michael | 8/10 | 6873 days | 1% |
| John Beirne | 6/10 | 6890 days | 1% |
| Jennifer | 8/10 | 6890 days | 1% |
| Ian | 6/10 | 6890 days | 1% |
| Pam | 10/10 | 6892 days | 1% |
| Fabian | 5/10 | 6894 days | 1% |
| Shirely | 8/10 | 6901 days | 1% |
| Marriott | 8/10 | 6914 days | 1% |
| Leah | 7/10 | 6914 days | 1% |
| Ian | 4/10 | 6918 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -1.41% |
| 70 | -1.43% |
| 71 | -1.45% |
| 72 | -1.47% |
| 73 | -1.49% |
| 74 | -1.51% |
| 75 | -1.53% |
| … | … |
Balancing Adjustment
2.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.