G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 37 days | 100% |
| Christine Zivkovic | 3/10 | 586 days | 44% |
| Andrew Hammond | 8/10 | 2290 days | 4% |
| Tony Wilcomes | 8/10 | 2958 days | 3% |
| Jessica and Henry | 9/10 | 3201 days | 2% |
| Audeme Mechain | 9/10 | 3203 days | 2% |
| Alice Ormandy | 7/10 | 3247 days | 2% |
| Chloe Olsen | 10/10 | 3250 days | 2% |
| Barbara Knops | 8/10 | 3282 days | 2% |
| Manu Liberta | 10/10 | 3292 days | 2% |
| Patrick | 8/10 | 3295 days | 2% |
| Sabine | 8/10 | 3295 days | 2% |
| Yee How | 8/10 | 3300 days | 2% |
| Sophie | 10/10 | 3303 days | 2% |
| Nanda Dyke | 8/10 | 3308 days | 2% |
| Andy Howard | 9/10 | 3335 days | 2% |
| Sharron | 9/10 | 3335 days | 2% |
| Michael Regensburger | 10/10 | 3567 days | 2% |
| Timea Bagosi | 8/10 | 3568 days | 2% |
| Lothen | 7/10 | 3580 days | 1% |
| Melanie Kronbichler | 8/10 | 3599 days | 1% |
| Lea Watterson | 9/10 | 3602 days | 1% |
| Daniel Hill | 10/10 | 3624 days | 1% |
| Nicola Wiggan | 8/10 | 3642 days | 1% |
| Madita and Lisann | 6/10 | 3644 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4010 days | 1% |
| Cora and Franzi | 6/10 | 4016 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4239 days | 0% |
| Shona MacDonald | 9/10 | 4266 days | 0% |
| Niamh Duane | 6/10 | 4283 days | 0% |
| Matt Weston | 8/10 | 4283 days | 0% |
| Ann Wilson | 8/10 | 4286 days | 0% |
| M K | 10/10 | 4341 days | 0% |
| Shay Sofer | 8/10 | 4349 days | 0% |
| Guy David | 8/10 | 4349 days | 0% |
| Andreas Zapke | 8/10 | 4356 days | 0% |
| Caren van Gastel | 8/10 | 4360 days | 0% |
| Emeline Dupre | 6/10 | 4360 days | 0% |
| Kerri | 10/10 | 4481 days | 1% |
| Abby Rescr | 8/10 | 4665 days | 1% |
| Lorna and Seb | 7/10 | 4668 days | 1% |
| Erik Muchembled | 4/10 | 4669 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4669 days | 1% |
| Patrycja Polakowska | 10/10 | 4675 days | 1% |
| Joey Mertzig | 8/10 | 4682 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4724 days | 1% |
| Mike Edwards | 10/10 | 4740 days | 1% |
| Abby Rushmer | 8/10 | 4754 days | 1% |
| Auger | 9/10 | 4762 days | 1% |
| Auger | 9/10 | 4762 days | 1% |
| Ryan J | 5/10 | 4846 days | 1% |
| trevrobinson | 10/10 | 4846 days | 1% |
| Robin Sable | 10/10 | 5011 days | 1% |
| Sally Gordie | 9/10 | 5017 days | 1% |
| David Williams | 9/10 | 5018 days | 1% |
| Oliver Hardt | 6/10 | 5019 days | 1% |
| Matthias Angela | 6/10 | 5024 days | 1% |
| Lucy Duffy | 5/10 | 5033 days | 1% |
| B Sluis | 8/10 | 5039 days | 1% |
| Elaine | 10/10 | 5040 days | 1% |
| Bottoms | 9/10 | 5040 days | 1% |
| Patrick Grant | 8/10 | 5040 days | 1% |
| Hayley Atkinson | 10/10 | 5041 days | 1% |
| Melanie | 6/10 | 5042 days | 1% |
| Ed & Katie Riches | 7/10 | 5042 days | 1% |
| Nick & Adele Waller | 8/10 | 5042 days | 1% |
| Beat Kindler | 3/10 | 5042 days | 1% |
| Seth & Carla | 10/10 | 5044 days | 1% |
| Mary Mitchell | 8/10 | 5044 days | 1% |
| Tim Gamblen | 10/10 | 5047 days | 1% |
| Jonathan Philp | 8/10 | 5051 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5051 days | 1% |
| Rocco Christian | 5/10 | 5053 days | 1% |
| Carel | 7/10 | 5056 days | 1% |
| ge04jen | 9/10 | 5090 days | 1% |
| CMJ | 7/10 | 5090 days | 1% |
| Wendy Ashmore | 9/10 | 5137 days | 1% |
| Gertz | 7/10 | 5369 days | 1% |
| Sue Carren | 7/10 | 5373 days | 1% |
| Chris Forrest | 8/10 | 5375 days | 1% |
| Julie and Russ Charles | 10/10 | 5378 days | 1% |
| Julie | 3/10 | 5378 days | 1% |
| Kevin Wong | 10/10 | 5378 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5381 days | 1% |
| John Stokes | 10/10 | 5384 days | 1% |
| Sufian Bin Uusof | 8/10 | 5387 days | 1% |
| Christine Gschwandtl | 10/10 | 5387 days | 1% |
| Ian & Phyllis | 8/10 | 5388 days | 1% |
| Harry Hammond | 7/10 | 5389 days | 1% |
| Bryan Higgins | 9/10 | 5394 days | 1% |
| Jennifer Sunderland | 9/10 | 5398 days | 1% |
| Alice Galley | 9/10 | 5399 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5406 days | 1% |
| Bob Warne | 4/10 | 5407 days | 1% |
| John | 7/10 | 5408 days | 1% |
| Van den Borne | 8/10 | 5410 days | 1% |
| Bahner | 9/10 | 5412 days | 1% |
| Jochen | 8/10 | 5422 days | 1% |
| Andrew Hammond | 8/10 | 5547 days | 1% |
| Mary Van | 9/10 | 5577 days | 1% |
| craigy | 7/10 | 5608 days | 1% |
| Alice Hurkett | 10/10 | 5669 days | 1% |
| Amy | 8/10 | 5700 days | 1% |
| BelindaT | 10/10 | 5708 days | 1% |
| thomas merrin | 10/10 | 5730 days | 1% |
| nuwee | 10/10 | 5730 days | 1% |
| katrina Marshall | 9/10 | 5747 days | 1% |
| Ina | 5/10 | 5748 days | 1% |
| Kim Holtz | 8/10 | 5749 days | 1% |
| Peter G | 8/10 | 5755 days | 1% |
| Chris Helms | 8/10 | 5755 days | 1% |
| Rod C | 9/10 | 5759 days | 1% |
| Amanda Iavarone | 8/10 | 5767 days | 1% |
| Jann Clar | 9/10 | 5770 days | 1% |
| Armand | 8/10 | 5775 days | 1% |
| Yona | 9/10 | 5775 days | 1% |
| Ronny | 8/10 | 5775 days | 1% |
| Eva | 9/10 | 5778 days | 1% |
| margaret Klawitter | 10/10 | 5782 days | 1% |
| Annie | 8/10 | 5783 days | 1% |
| Tony X | 8/10 | 5784 days | 1% |
| Terry Phillips | 8/10 | 5786 days | 1% |
| nigelst | 7/10 | 5795 days | 1% |
| Dale W | 8/10 | 5798 days | 1% |
| Buss | 8/10 | 5802 days | 1% |
| Bartlett nz | 10/10 | 5806 days | 1% |
| Chung Family | 9/10 | 5809 days | 1% |
| carsteng | 8/10 | 5845 days | 1% |
| Mark Jenkins | 9/10 | 5859 days | 1% |
| eowyn2k | 9/10 | 5881 days | 1% |
| alanvn | 7/10 | 5964 days | 1% |
| DustyLaptop | 9/10 | 6034 days | 1% |
| nickm | 9/10 | 6050 days | 1% |
| Johnnie | 8/10 | 6076 days | 1% |
| TillE412 | 9/10 | 6080 days | 1% |
| streneer | 6/10 | 6082 days | 1% |
| PamB | 8/10 | 6083 days | 1% |
| KimC | 9/10 | 6083 days | 1% |
| StephaineFrance | 10/10 | 6092 days | 1% |
| Lisa Duin | 9/10 | 6093 days | 1% |
| Dirk | 9/10 | 6094 days | 1% |
| SteveB | 10/10 | 6095 days | 1% |
| Sally477 | 8/10 | 6096 days | 1% |
| b_van_reenan | 7/10 | 6101 days | 1% |
| Peter | 8/10 | 6111 days | 1% |
| BrunoG | 10/10 | 6113 days | 1% |
| Edcan | 10/10 | 6113 days | 1% |
| Jose | 9/10 | 6114 days | 1% |
| Michael | 8/10 | 6119 days | 1% |
| Yunker | 9/10 | 6143 days | 1% |
| SiegfriedL | 10/10 | 6150 days | 1% |
| john west | 6/10 | 6163 days | 1% |
| Mike | 10/10 | 6164 days | 1% |
| martin piper | 10/10 | 6174 days | 1% |
| Claire | 6/10 | 6180 days | 1% |
| P&L Mooney | 9/10 | 6269 days | 1% |
| Amy | 10/10 | 6290 days | 1% |
| Ellie | 8/10 | 6301 days | 1% |
| famlou | 9/10 | 6310 days | 1% |
| karina mainwaring | 10/10 | 6349 days | 1% |
| CollyBob | 8/10 | 6367 days | 1% |
| Rob Poels | 7/10 | 6472 days | 1% |
| Jason Page | 5/10 | 6475 days | 1% |
| Stuart Bartram | 9/10 | 6478 days | 1% |
| Klaus Uhl | 10/10 | 6478 days | 1% |
| Richard | 9/10 | 6479 days | 1% |
| Ria | 8/10 | 6482 days | 1% |
| Kerstin Brantryd | 8/10 | 6482 days | 1% |
| Christine McKenna | 9/10 | 6493 days | 1% |
| Aharon | 8/10 | 6493 days | 1% |
| Jurgen Westphal | 3/10 | 6495 days | 1% |
| Kenneth and Mette | 10/10 | 6495 days | 1% |
| Lisa Tame | 5/10 | 6496 days | 1% |
| Wanda | 9/10 | 6496 days | 1% |
| Cole Penelope | 9/10 | 6499 days | 1% |
| Roger & Margaret | 7/10 | 6509 days | 1% |
| V Wood | 6/10 | 6511 days | 1% |
| Sandra Gustafson | 8/10 | 6537 days | 1% |
| Gerber Liselotte | 9/10 | 6569 days | 1% |
| purplekat99 | 10/10 | 6582 days | 1% |
| Wendy Williams | 7/10 | 6587 days | 1% |
| Kim Tjornhed | 6/10 | 6662 days | 1% |
| Rene Schotvanger | 9/10 | 6697 days | 1% |
| Hans Knappmann | 9/10 | 6697 days | 1% |
| Julie | 9/10 | 6781 days | 1% |
| Svenja | 9/10 | 6811 days | 1% |
| Michael | 8/10 | 6813 days | 1% |
| Adi | 9/10 | 6821 days | 1% |
| Michael | 8/10 | 6832 days | 1% |
| John Beirne | 6/10 | 6849 days | 1% |
| Jennifer | 8/10 | 6849 days | 1% |
| Ian | 6/10 | 6849 days | 1% |
| Pam | 10/10 | 6851 days | 1% |
| Fabian | 5/10 | 6853 days | 1% |
| Shirely | 8/10 | 6860 days | 1% |
| Marriott | 8/10 | 6873 days | 1% |
| Leah | 7/10 | 6873 days | 1% |
| Ian | 4/10 | 6877 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.61% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 30 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| … | … |
Balancing Adjustment
2.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.