G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 348 days | 100% |
| Andrew Hammond | 8/10 | 2052 days | 8% |
| Tony Wilcomes | 8/10 | 2721 days | 6% |
| Jessica and Henry | 9/10 | 2964 days | 5% |
| Audeme Mechain | 9/10 | 2966 days | 5% |
| Alice Ormandy | 7/10 | 3010 days | 4% |
| Chloe Olsen | 10/10 | 3013 days | 5% |
| Barbara Knops | 8/10 | 3045 days | 5% |
| Manu Liberta | 10/10 | 3055 days | 5% |
| Patrick | 8/10 | 3058 days | 4% |
| Sabine | 8/10 | 3058 days | 4% |
| Yee How | 8/10 | 3063 days | 4% |
| Sophie | 10/10 | 3066 days | 5% |
| Nanda Dyke | 8/10 | 3071 days | 4% |
| Andy Howard | 9/10 | 3098 days | 4% |
| Sharron | 9/10 | 3098 days | 4% |
| Michael Regensburger | 10/10 | 3330 days | 4% |
| Timea Bagosi | 8/10 | 3331 days | 3% |
| Lothen | 7/10 | 3343 days | 3% |
| Melanie Kronbichler | 8/10 | 3362 days | 3% |
| Lea Watterson | 9/10 | 3365 days | 3% |
| Daniel Hill | 10/10 | 3387 days | 3% |
| Nicola Wiggan | 8/10 | 3405 days | 3% |
| Madita and Lisann | 6/10 | 3407 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3773 days | 2% |
| Cora and Franzi | 6/10 | 3779 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4001 days | 1% |
| Shona MacDonald | 9/10 | 4029 days | 1% |
| Niamh Duane | 6/10 | 4046 days | 1% |
| Matt Weston | 8/10 | 4046 days | 1% |
| Ann Wilson | 8/10 | 4049 days | 1% |
| M K | 10/10 | 4104 days | 1% |
| Shay Sofer | 8/10 | 4112 days | 0% |
| Guy David | 8/10 | 4112 days | 0% |
| Andreas Zapke | 8/10 | 4119 days | 0% |
| Caren van Gastel | 8/10 | 4123 days | 0% |
| Emeline Dupre | 6/10 | 4123 days | 0% |
| Kerri | 10/10 | 4243 days | 0% |
| Abby Rescr | 8/10 | 4428 days | 1% |
| Lorna and Seb | 7/10 | 4431 days | 1% |
| Erik Muchembled | 4/10 | 4432 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4432 days | 1% |
| Patrycja Polakowska | 10/10 | 4438 days | 1% |
| Joey Mertzig | 8/10 | 4445 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4487 days | 1% |
| Mike Edwards | 10/10 | 4503 days | 1% |
| Abby Rushmer | 8/10 | 4517 days | 1% |
| Auger | 9/10 | 4525 days | 1% |
| Auger | 9/10 | 4525 days | 1% |
| Ryan J | 5/10 | 4608 days | 1% |
| trevrobinson | 10/10 | 4608 days | 1% |
| Robin Sable | 10/10 | 4774 days | 1% |
| Sally Gordie | 9/10 | 4780 days | 1% |
| David Williams | 9/10 | 4781 days | 1% |
| Oliver Hardt | 6/10 | 4782 days | 1% |
| Matthias Angela | 6/10 | 4787 days | 1% |
| Lucy Duffy | 5/10 | 4796 days | 1% |
| B Sluis | 8/10 | 4802 days | 1% |
| Elaine | 10/10 | 4803 days | 1% |
| Bottoms | 9/10 | 4803 days | 1% |
| Patrick Grant | 8/10 | 4803 days | 1% |
| Hayley Atkinson | 10/10 | 4804 days | 1% |
| Melanie | 6/10 | 4805 days | 1% |
| Ed & Katie Riches | 7/10 | 4805 days | 1% |
| Nick & Adele Waller | 8/10 | 4805 days | 1% |
| Beat Kindler | 3/10 | 4805 days | 1% |
| Seth & Carla | 10/10 | 4807 days | 1% |
| Mary Mitchell | 8/10 | 4807 days | 1% |
| Tim Gamblen | 10/10 | 4810 days | 1% |
| Jonathan Philp | 8/10 | 4814 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 4814 days | 1% |
| Rocco Christian | 5/10 | 4816 days | 1% |
| Carel | 7/10 | 4819 days | 1% |
| ge04jen | 9/10 | 4853 days | 1% |
| CMJ | 7/10 | 4853 days | 1% |
| Wendy Ashmore | 9/10 | 4900 days | 1% |
| Gertz | 7/10 | 5132 days | 1% |
| Sue Carren | 7/10 | 5136 days | 1% |
| Chris Forrest | 8/10 | 5138 days | 1% |
| Julie and Russ Charles | 10/10 | 5141 days | 1% |
| Julie | 3/10 | 5141 days | 1% |
| Kevin Wong | 10/10 | 5141 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5144 days | 1% |
| John Stokes | 10/10 | 5147 days | 1% |
| Sufian Bin Uusof | 8/10 | 5150 days | 1% |
| Christine Gschwandtl | 10/10 | 5150 days | 1% |
| Ian & Phyllis | 8/10 | 5151 days | 1% |
| Harry Hammond | 7/10 | 5152 days | 1% |
| Bryan Higgins | 9/10 | 5157 days | 1% |
| Jennifer Sunderland | 9/10 | 5161 days | 1% |
| Alice Galley | 9/10 | 5162 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5169 days | 1% |
| Bob Warne | 4/10 | 5170 days | 1% |
| John | 7/10 | 5171 days | 1% |
| Van den Borne | 8/10 | 5173 days | 1% |
| Bahner | 9/10 | 5175 days | 1% |
| Jochen | 8/10 | 5185 days | 1% |
| Andrew Hammond | 8/10 | 5310 days | 1% |
| Mary Van | 9/10 | 5339 days | 1% |
| craigy | 7/10 | 5370 days | 1% |
| Alice Hurkett | 10/10 | 5431 days | 1% |
| Amy | 8/10 | 5462 days | 1% |
| BelindaT | 10/10 | 5470 days | 1% |
| thomas merrin | 10/10 | 5493 days | 1% |
| nuwee | 10/10 | 5493 days | 1% |
| katrina Marshall | 9/10 | 5510 days | 1% |
| Ina | 5/10 | 5511 days | 1% |
| Kim Holtz | 8/10 | 5512 days | 1% |
| Peter G | 8/10 | 5518 days | 1% |
| Chris Helms | 8/10 | 5518 days | 1% |
| Rod C | 9/10 | 5522 days | 1% |
| Amanda Iavarone | 8/10 | 5530 days | 1% |
| Jann Clar | 9/10 | 5533 days | 1% |
| Armand | 8/10 | 5538 days | 1% |
| Yona | 9/10 | 5538 days | 1% |
| Ronny | 8/10 | 5538 days | 1% |
| Eva | 9/10 | 5541 days | 1% |
| margaret Klawitter | 10/10 | 5545 days | 1% |
| Annie | 8/10 | 5546 days | 1% |
| Tony X | 8/10 | 5547 days | 1% |
| Terry Phillips | 8/10 | 5549 days | 1% |
| nigelst | 7/10 | 5558 days | 1% |
| Dale W | 8/10 | 5561 days | 1% |
| Buss | 8/10 | 5565 days | 1% |
| Bartlett nz | 10/10 | 5569 days | 1% |
| Chung Family | 9/10 | 5572 days | 1% |
| carsteng | 8/10 | 5608 days | 1% |
| Mark Jenkins | 9/10 | 5622 days | 1% |
| eowyn2k | 9/10 | 5644 days | 1% |
| alanvn | 7/10 | 5726 days | 1% |
| DustyLaptop | 9/10 | 5796 days | 1% |
| nickm | 9/10 | 5812 days | 1% |
| Johnnie | 8/10 | 5838 days | 1% |
| TillE412 | 9/10 | 5842 days | 1% |
| streneer | 6/10 | 5844 days | 1% |
| PamB | 8/10 | 5845 days | 1% |
| KimC | 9/10 | 5845 days | 1% |
| StephaineFrance | 10/10 | 5855 days | 1% |
| Lisa Duin | 9/10 | 5856 days | 1% |
| Dirk | 9/10 | 5857 days | 1% |
| SteveB | 10/10 | 5858 days | 1% |
| Sally477 | 8/10 | 5858 days | 1% |
| b_van_reenan | 7/10 | 5864 days | 1% |
| Peter | 8/10 | 5874 days | 1% |
| BrunoG | 10/10 | 5876 days | 1% |
| Edcan | 10/10 | 5876 days | 1% |
| Jose | 9/10 | 5877 days | 1% |
| Michael | 8/10 | 5882 days | 1% |
| Yunker | 9/10 | 5906 days | 1% |
| SiegfriedL | 10/10 | 5913 days | 1% |
| john west | 6/10 | 5926 days | 1% |
| Mike | 10/10 | 5927 days | 1% |
| martin piper | 10/10 | 5937 days | 1% |
| Claire | 6/10 | 5943 days | 1% |
| P&L Mooney | 9/10 | 6032 days | 1% |
| Amy | 10/10 | 6053 days | 1% |
| Ellie | 8/10 | 6064 days | 1% |
| famlou | 9/10 | 6073 days | 1% |
| karina mainwaring | 10/10 | 6112 days | 1% |
| CollyBob | 8/10 | 6130 days | 1% |
| Rob Poels | 7/10 | 6235 days | 1% |
| Jason Page | 5/10 | 6238 days | 1% |
| Stuart Bartram | 9/10 | 6241 days | 1% |
| Klaus Uhl | 10/10 | 6241 days | 1% |
| Richard | 9/10 | 6242 days | 1% |
| Ria | 8/10 | 6245 days | 1% |
| Kerstin Brantryd | 8/10 | 6245 days | 1% |
| Christine McKenna | 9/10 | 6256 days | 1% |
| Aharon | 8/10 | 6256 days | 1% |
| Jurgen Westphal | 3/10 | 6258 days | 1% |
| Kenneth and Mette | 10/10 | 6258 days | 1% |
| Lisa Tame | 5/10 | 6259 days | 1% |
| Wanda | 9/10 | 6259 days | 1% |
| Cole Penelope | 9/10 | 6262 days | 1% |
| Roger & Margaret | 7/10 | 6272 days | 1% |
| V Wood | 6/10 | 6274 days | 1% |
| Sandra Gustafson | 8/10 | 6300 days | 1% |
| Gerber Liselotte | 9/10 | 6332 days | 1% |
| purplekat99 | 10/10 | 6345 days | 1% |
| Wendy Williams | 7/10 | 6350 days | 1% |
| Kim Tjornhed | 6/10 | 6424 days | 1% |
| Rene Schotvanger | 9/10 | 6459 days | 1% |
| Hans Knappmann | 9/10 | 6459 days | 1% |
| Julie | 9/10 | 6543 days | 1% |
| Svenja | 9/10 | 6573 days | 1% |
| Michael | 8/10 | 6575 days | 1% |
| Adi | 9/10 | 6583 days | 1% |
| Michael | 8/10 | 6594 days | 1% |
| John Beirne | 6/10 | 6612 days | 1% |
| Jennifer | 8/10 | 6612 days | 1% |
| Ian | 6/10 | 6612 days | 1% |
| Pam | 10/10 | 6614 days | 1% |
| Fabian | 5/10 | 6616 days | 1% |
| Shirely | 8/10 | 6623 days | 1% |
| Marriott | 8/10 | 6636 days | 1% |
| Leah | 7/10 | 6636 days | 1% |
| Ian | 4/10 | 6640 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 65 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.43% |
| 198 | -3.45% |
| 199 | -3.47% |
| 200 | -3.48% |
| 201 | -3.50% |
| 202 | -3.52% |
| 203 | -3.54% |
| … | … |
Balancing Adjustment
7.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.