Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 198 reviews. There are 197 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 204 days | 100% |
| Andrew Hammond | 8/10 | 1908 days | 9% |
| Tony Wilcomes | 8/10 | 2576 days | 6% |
| Jessica and Henry | 9/10 | 2819 days | 6% |
| Audeme Mechain | 9/10 | 2821 days | 6% |
| Alice Ormandy | 7/10 | 2865 days | 5% |
| Chloe Olsen | 10/10 | 2868 days | 6% |
| Barbara Knops | 8/10 | 2900 days | 5% |
| Manu Liberta | 10/10 | 2910 days | 5% |
| Patrick | 8/10 | 2913 days | 5% |
| Sabine | 8/10 | 2913 days | 5% |
| Yee How | 8/10 | 2918 days | 5% |
| Sophie | 10/10 | 2921 days | 5% |
| Nanda Dyke | 8/10 | 2926 days | 5% |
| Andy Howard | 9/10 | 2953 days | 5% |
| Sharron | 9/10 | 2953 days | 5% |
| Michael Regensburger | 10/10 | 3185 days | 4% |
| Timea Bagosi | 8/10 | 3187 days | 4% |
| Lothen | 7/10 | 3198 days | 4% |
| Melanie Kronbichler | 8/10 | 3217 days | 4% |
| Lea Watterson | 9/10 | 3220 days | 4% |
| Daniel Hill | 10/10 | 3242 days | 4% |
| Nicola Wiggan | 8/10 | 3260 days | 4% |
| Madita and Lisann | 6/10 | 3262 days | 4% |
| Corinna Fallenbuchel | 10/10 | 3628 days | 3% |
| Cora and Franzi | 6/10 | 3634 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3857 days | 2% |
| Shona MacDonald | 9/10 | 3884 days | 2% |
| Niamh Duane | 6/10 | 3901 days | 1% |
| Matt Weston | 8/10 | 3901 days | 2% |
| Ann Wilson | 8/10 | 3904 days | 2% |
| M K | 10/10 | 3959 days | 2% |
| Shay Sofer | 8/10 | 3967 days | 1% |
| Guy David | 8/10 | 3967 days | 1% |
| Andreas Zapke | 8/10 | 3974 days | 1% |
| Caren van Gastel | 8/10 | 3978 days | 1% |
| Emeline Dupre | 6/10 | 3978 days | 1% |
| Kerri | 10/10 | 4099 days | 1% |
| Abby Rescr | 8/10 | 4283 days | 0% |
| Lorna and Seb | 7/10 | 4286 days | 0% |
| Erik Muchembled | 4/10 | 4287 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4287 days | 0% |
| Patrycja Polakowska | 10/10 | 4293 days | 0% |
| Joey Mertzig | 8/10 | 4300 days | 0% |
| Ingeborg Ruysscher | 10/10 | 4342 days | 0% |
| Mike Edwards | 10/10 | 4358 days | 0% |
| Abby Rushmer | 8/10 | 4372 days | 0% |
| Auger | 9/10 | 4380 days | 2% |
| Auger | 9/10 | 4380 days | 2% |
| Ryan J | 5/10 | 4464 days | 1% |
| trevrobinson | 10/10 | 4464 days | 2% |
| Robin Sable | 10/10 | 4629 days | 2% |
| Sally Gordie | 9/10 | 4635 days | 2% |
| David Williams | 9/10 | 4636 days | 2% |
| Oliver Hardt | 6/10 | 4637 days | 2% |
| Matthias Angela | 6/10 | 4642 days | 2% |
| Lucy Duffy | 5/10 | 4651 days | 1% |
| B Sluis | 8/10 | 4657 days | 2% |
| Elaine | 10/10 | 4658 days | 2% |
| Bottoms | 9/10 | 4658 days | 2% |
| Patrick Grant | 8/10 | 4658 days | 2% |
| Hayley Atkinson | 10/10 | 4659 days | 2% |
| Melanie | 6/10 | 4660 days | 2% |
| Ed & Katie Riches | 7/10 | 4660 days | 2% |
| Nick & Adele Waller | 8/10 | 4660 days | 2% |
| Beat Kindler | 3/10 | 4660 days | 1% |
| Seth & Carla | 10/10 | 4662 days | 2% |
| Mary Mitchell | 8/10 | 4662 days | 2% |
| Tim Gamblen | 10/10 | 4665 days | 2% |
| Jonathan Philp | 8/10 | 4669 days | 2% |
| Andreas & Leonie Fehr | 3/10 | 4669 days | 1% |
| Rocco Christian | 5/10 | 4671 days | 1% |
| Carel | 7/10 | 4674 days | 2% |
| ge04jen | 9/10 | 4708 days | 2% |
| CMJ | 7/10 | 4708 days | 2% |
| Wendy Ashmore | 9/10 | 4755 days | 2% |
| Gertz | 7/10 | 4987 days | 2% |
| Sue Carren | 7/10 | 4991 days | 2% |
| Chris Forrest | 8/10 | 4993 days | 2% |
| Julie and Russ Charles | 10/10 | 4996 days | 2% |
| Julie | 3/10 | 4996 days | 1% |
| Kevin Wong | 10/10 | 4996 days | 2% |
| Hadas and Amichay Guter | 8/10 | 4999 days | 2% |
| John Stokes | 10/10 | 5002 days | 2% |
| Sufian Bin Uusof | 8/10 | 5005 days | 2% |
| Christine Gschwandtl | 10/10 | 5005 days | 2% |
| Ian & Phyllis | 8/10 | 5006 days | 2% |
| Harry Hammond | 7/10 | 5007 days | 2% |
| Bryan Higgins | 9/10 | 5012 days | 2% |
| Jennifer Sunderland | 9/10 | 5016 days | 2% |
| Alice Galley | 9/10 | 5017 days | 2% |
| Mr & Mrs Mackie | 9/10 | 5024 days | 2% |
| Bob Warne | 4/10 | 5025 days | 1% |
| John | 7/10 | 5026 days | 2% |
| Van den Borne | 8/10 | 5028 days | 2% |
| Bahner | 9/10 | 5030 days | 2% |
| Jochen | 8/10 | 5040 days | 2% |
| Andrew Hammond | 8/10 | 5165 days | 2% |
| Mary Van | 9/10 | 5195 days | 2% |
| craigy | 7/10 | 5226 days | 2% |
| Alice Hurkett | 10/10 | 5287 days | 2% |
| Amy | 8/10 | 5318 days | 2% |
| BelindaT | 10/10 | 5326 days | 2% |
| thomas merrin | 10/10 | 5348 days | 2% |
| nuwee | 10/10 | 5348 days | 2% |
| katrina Marshall | 9/10 | 5365 days | 2% |
| Ina | 5/10 | 5366 days | 1% |
| Kim Holtz | 8/10 | 5367 days | 2% |
| Peter G | 8/10 | 5373 days | 2% |
| Chris Helms | 8/10 | 5373 days | 2% |
| Rod C | 9/10 | 5377 days | 2% |
| Amanda Iavarone | 8/10 | 5385 days | 2% |
| Jann Clar | 9/10 | 5388 days | 2% |
| Armand | 8/10 | 5393 days | 2% |
| Yona | 9/10 | 5393 days | 2% |
| Ronny | 8/10 | 5393 days | 2% |
| Eva | 9/10 | 5396 days | 2% |
| margaret Klawitter | 10/10 | 5400 days | 2% |
| Annie | 8/10 | 5401 days | 2% |
| Tony X | 8/10 | 5402 days | 2% |
| Terry Phillips | 8/10 | 5404 days | 2% |
| nigelst | 7/10 | 5413 days | 2% |
| Dale W | 8/10 | 5416 days | 2% |
| Buss | 8/10 | 5420 days | 2% |
| Bartlett nz | 10/10 | 5424 days | 2% |
| Chung Family | 9/10 | 5427 days | 2% |
| carsteng | 8/10 | 5463 days | 2% |
| Mark Jenkins | 9/10 | 5477 days | 2% |
| eowyn2k | 9/10 | 5499 days | 2% |
| alanvn | 7/10 | 5582 days | 2% |
| DustyLaptop | 9/10 | 5652 days | 2% |
| nickm | 9/10 | 5668 days | 2% |
| Johnnie | 8/10 | 5694 days | 2% |
| TillE412 | 9/10 | 5698 days | 2% |
| streneer | 6/10 | 5700 days | 2% |
| PamB | 8/10 | 5701 days | 2% |
| KimC | 9/10 | 5701 days | 2% |
| StephaineFrance | 10/10 | 5710 days | 2% |
| Lisa Duin | 9/10 | 5711 days | 2% |
| Dirk | 9/10 | 5713 days | 2% |
| SteveB | 10/10 | 5713 days | 2% |
| Sally477 | 8/10 | 5714 days | 2% |
| b_van_reenan | 7/10 | 5720 days | 2% |
| Peter | 8/10 | 5730 days | 2% |
| BrunoG | 10/10 | 5731 days | 2% |
| Edcan | 10/10 | 5731 days | 2% |
| Jose | 9/10 | 5733 days | 2% |
| Michael | 8/10 | 5737 days | 2% |
| Yunker | 9/10 | 5762 days | 2% |
| SiegfriedL | 10/10 | 5768 days | 2% |
| john west | 6/10 | 5781 days | 2% |
| Mike | 10/10 | 5783 days | 2% |
| martin piper | 10/10 | 5793 days | 2% |
| Claire | 6/10 | 5799 days | 2% |
| P&L Mooney | 9/10 | 5888 days | 2% |
| Amy | 10/10 | 5909 days | 2% |
| Ellie | 8/10 | 5920 days | 2% |
| famlou | 9/10 | 5929 days | 2% |
| karina mainwaring | 10/10 | 5968 days | 2% |
| CollyBob | 8/10 | 5986 days | 2% |
| Rob Poels | 7/10 | 6090 days | 2% |
| Jason Page | 5/10 | 6093 days | 1% |
| Stuart Bartram | 9/10 | 6096 days | 2% |
| Klaus Uhl | 10/10 | 6096 days | 2% |
| Richard | 9/10 | 6097 days | 2% |
| Ria | 8/10 | 6100 days | 2% |
| Kerstin Brantryd | 8/10 | 6100 days | 2% |
| Christine McKenna | 9/10 | 6111 days | 2% |
| Aharon | 8/10 | 6111 days | 2% |
| Jurgen Westphal | 3/10 | 6113 days | 1% |
| Kenneth and Mette | 10/10 | 6113 days | 2% |
| Lisa Tame | 5/10 | 6114 days | 1% |
| Wanda | 9/10 | 6114 days | 2% |
| Cole Penelope | 9/10 | 6117 days | 2% |
| Roger & Margaret | 7/10 | 6127 days | 2% |
| V Wood | 6/10 | 6129 days | 2% |
| Sandra Gustafson | 8/10 | 6155 days | 2% |
| Gerber Liselotte | 9/10 | 6187 days | 2% |
| purplekat99 | 10/10 | 6200 days | 2% |
| Wendy Williams | 7/10 | 6205 days | 2% |
| Kim Tjornhed | 6/10 | 6280 days | 2% |
| Rene Schotvanger | 9/10 | 6315 days | 2% |
| Hans Knappmann | 9/10 | 6315 days | 2% |
| Julie | 9/10 | 6399 days | 2% |
| Svenja | 9/10 | 6429 days | 2% |
| Michael | 8/10 | 6431 days | 2% |
| Adi | 9/10 | 6439 days | 2% |
| Michael | 8/10 | 6450 days | 2% |
| John Beirne | 6/10 | 6467 days | 2% |
| Jennifer | 8/10 | 6467 days | 2% |
| Ian | 6/10 | 6467 days | 2% |
| Pam | 10/10 | 6469 days | 2% |
| Fabian | 5/10 | 6471 days | 1% |
| Shirely | 8/10 | 6478 days | 2% |
| Marriott | 8/10 | 6491 days | 2% |
| Leah | 7/10 | 6491 days | 2% |
| Ian | 4/10 | 6495 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.89% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 192 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 189 | -3.83% |
| 190 | -3.85% |
| 191 | -3.87% |
| 192 | -3.89% |
| 193 | -3.91% |
| 194 | -3.93% |
| 195 | -3.95% |
| … | … |
Balancing Adjustment
7.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.