Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
197 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 199 reviews. There are 197 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.27% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.27% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Zivkovic | 3/10 | 289 days | 100% |
| Andrew Hammond | 8/10 | 1993 days | 9% |
| Tony Wilcomes | 8/10 | 2661 days | 6% |
| Jessica and Henry | 9/10 | 2904 days | 6% |
| Audeme Mechain | 9/10 | 2906 days | 5% |
| Alice Ormandy | 7/10 | 2950 days | 5% |
| Chloe Olsen | 10/10 | 2953 days | 5% |
| Barbara Knops | 8/10 | 2985 days | 5% |
| Manu Liberta | 10/10 | 2995 days | 5% |
| Patrick | 8/10 | 2998 days | 5% |
| Sabine | 8/10 | 2998 days | 5% |
| Yee How | 8/10 | 3003 days | 5% |
| Sophie | 10/10 | 3006 days | 5% |
| Nanda Dyke | 8/10 | 3011 days | 5% |
| Andy Howard | 9/10 | 3038 days | 5% |
| Sharron | 9/10 | 3038 days | 5% |
| Michael Regensburger | 10/10 | 3270 days | 4% |
| Timea Bagosi | 8/10 | 3271 days | 4% |
| Lothen | 7/10 | 3283 days | 4% |
| Melanie Kronbichler | 8/10 | 3302 days | 4% |
| Lea Watterson | 9/10 | 3305 days | 4% |
| Daniel Hill | 10/10 | 3327 days | 4% |
| Nicola Wiggan | 8/10 | 3345 days | 4% |
| Madita and Lisann | 6/10 | 3347 days | 3% |
| Corinna Fallenbuchel | 10/10 | 3713 days | 3% |
| Cora and Franzi | 6/10 | 3719 days | 2% |
| Ara Moore-Tuwhangai | 10/10 | 3942 days | 2% |
| Shona MacDonald | 9/10 | 3969 days | 2% |
| Niamh Duane | 6/10 | 3986 days | 1% |
| Matt Weston | 8/10 | 3986 days | 1% |
| Ann Wilson | 8/10 | 3989 days | 1% |
| M K | 10/10 | 4044 days | 1% |
| Shay Sofer | 8/10 | 4052 days | 1% |
| Guy David | 8/10 | 4052 days | 1% |
| Andreas Zapke | 8/10 | 4059 days | 1% |
| Caren van Gastel | 8/10 | 4063 days | 1% |
| Emeline Dupre | 6/10 | 4063 days | 1% |
| Kerri | 10/10 | 4184 days | 1% |
| Abby Rescr | 8/10 | 4368 days | 0% |
| Lorna and Seb | 7/10 | 4371 days | 0% |
| Erik Muchembled | 4/10 | 4372 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4372 days | 0% |
| Patrycja Polakowska | 10/10 | 4378 days | 0% |
| Joey Mertzig | 8/10 | 4385 days | 2% |
| Ingeborg Ruysscher | 10/10 | 4427 days | 2% |
| Mike Edwards | 10/10 | 4443 days | 2% |
| Abby Rushmer | 8/10 | 4457 days | 2% |
| Auger | 9/10 | 4465 days | 2% |
| Auger | 9/10 | 4465 days | 2% |
| Ryan J | 5/10 | 4549 days | 1% |
| trevrobinson | 10/10 | 4549 days | 2% |
| Robin Sable | 10/10 | 4714 days | 2% |
| Sally Gordie | 9/10 | 4720 days | 2% |
| David Williams | 9/10 | 4721 days | 2% |
| Oliver Hardt | 6/10 | 4722 days | 2% |
| Matthias Angela | 6/10 | 4727 days | 2% |
| Lucy Duffy | 5/10 | 4736 days | 1% |
| B Sluis | 8/10 | 4742 days | 2% |
| Elaine | 10/10 | 4743 days | 2% |
| Bottoms | 9/10 | 4743 days | 2% |
| Patrick Grant | 8/10 | 4743 days | 2% |
| Hayley Atkinson | 10/10 | 4744 days | 2% |
| Melanie | 6/10 | 4745 days | 2% |
| Ed & Katie Riches | 7/10 | 4745 days | 2% |
| Nick & Adele Waller | 8/10 | 4745 days | 2% |
| Beat Kindler | 3/10 | 4745 days | 1% |
| Seth & Carla | 10/10 | 4747 days | 2% |
| Mary Mitchell | 8/10 | 4747 days | 2% |
| Tim Gamblen | 10/10 | 4750 days | 2% |
| Jonathan Philp | 8/10 | 4754 days | 2% |
| Andreas & Leonie Fehr | 3/10 | 4754 days | 1% |
| Rocco Christian | 5/10 | 4756 days | 1% |
| Carel | 7/10 | 4759 days | 2% |
| ge04jen | 9/10 | 4793 days | 2% |
| CMJ | 7/10 | 4793 days | 2% |
| Wendy Ashmore | 9/10 | 4840 days | 2% |
| Gertz | 7/10 | 5072 days | 2% |
| Sue Carren | 7/10 | 5076 days | 2% |
| Chris Forrest | 8/10 | 5078 days | 2% |
| Julie and Russ Charles | 10/10 | 5081 days | 2% |
| Julie | 3/10 | 5081 days | 1% |
| Kevin Wong | 10/10 | 5081 days | 2% |
| Hadas and Amichay Guter | 8/10 | 5084 days | 2% |
| John Stokes | 10/10 | 5087 days | 2% |
| Sufian Bin Uusof | 8/10 | 5090 days | 2% |
| Christine Gschwandtl | 10/10 | 5090 days | 2% |
| Ian & Phyllis | 8/10 | 5091 days | 2% |
| Harry Hammond | 7/10 | 5092 days | 2% |
| Bryan Higgins | 9/10 | 5097 days | 2% |
| Jennifer Sunderland | 9/10 | 5101 days | 2% |
| Alice Galley | 9/10 | 5102 days | 2% |
| Mr & Mrs Mackie | 9/10 | 5109 days | 2% |
| Bob Warne | 4/10 | 5110 days | 1% |
| John | 7/10 | 5111 days | 2% |
| Van den Borne | 8/10 | 5113 days | 2% |
| Bahner | 9/10 | 5115 days | 2% |
| Jochen | 8/10 | 5125 days | 2% |
| Andrew Hammond | 8/10 | 5250 days | 2% |
| Mary Van | 9/10 | 5280 days | 2% |
| craigy | 7/10 | 5311 days | 2% |
| Alice Hurkett | 10/10 | 5372 days | 2% |
| Amy | 8/10 | 5403 days | 2% |
| BelindaT | 10/10 | 5411 days | 2% |
| thomas merrin | 10/10 | 5433 days | 2% |
| nuwee | 10/10 | 5433 days | 2% |
| katrina Marshall | 9/10 | 5450 days | 2% |
| Ina | 5/10 | 5451 days | 1% |
| Kim Holtz | 8/10 | 5452 days | 2% |
| Peter G | 8/10 | 5458 days | 2% |
| Chris Helms | 8/10 | 5458 days | 2% |
| Rod C | 9/10 | 5462 days | 2% |
| Amanda Iavarone | 8/10 | 5470 days | 2% |
| Jann Clar | 9/10 | 5473 days | 2% |
| Armand | 8/10 | 5478 days | 2% |
| Yona | 9/10 | 5478 days | 2% |
| Ronny | 8/10 | 5478 days | 2% |
| Eva | 9/10 | 5481 days | 2% |
| margaret Klawitter | 10/10 | 5485 days | 2% |
| Annie | 8/10 | 5486 days | 2% |
| Tony X | 8/10 | 5487 days | 2% |
| Terry Phillips | 8/10 | 5489 days | 2% |
| nigelst | 7/10 | 5498 days | 2% |
| Dale W | 8/10 | 5501 days | 2% |
| Buss | 8/10 | 5505 days | 2% |
| Bartlett nz | 10/10 | 5509 days | 2% |
| Chung Family | 9/10 | 5512 days | 2% |
| carsteng | 8/10 | 5548 days | 2% |
| Mark Jenkins | 9/10 | 5562 days | 2% |
| eowyn2k | 9/10 | 5584 days | 2% |
| alanvn | 7/10 | 5667 days | 2% |
| DustyLaptop | 9/10 | 5737 days | 2% |
| nickm | 9/10 | 5753 days | 2% |
| Johnnie | 8/10 | 5779 days | 2% |
| TillE412 | 9/10 | 5783 days | 2% |
| streneer | 6/10 | 5785 days | 2% |
| PamB | 8/10 | 5786 days | 2% |
| KimC | 9/10 | 5786 days | 2% |
| StephaineFrance | 10/10 | 5795 days | 2% |
| Lisa Duin | 9/10 | 5796 days | 2% |
| Dirk | 9/10 | 5797 days | 2% |
| SteveB | 10/10 | 5798 days | 2% |
| Sally477 | 8/10 | 5799 days | 2% |
| b_van_reenan | 7/10 | 5804 days | 2% |
| Peter | 8/10 | 5814 days | 2% |
| BrunoG | 10/10 | 5816 days | 2% |
| Edcan | 10/10 | 5816 days | 2% |
| Jose | 9/10 | 5817 days | 2% |
| Michael | 8/10 | 5822 days | 2% |
| Yunker | 9/10 | 5846 days | 2% |
| SiegfriedL | 10/10 | 5853 days | 2% |
| john west | 6/10 | 5866 days | 2% |
| Mike | 10/10 | 5867 days | 2% |
| martin piper | 10/10 | 5877 days | 2% |
| Claire | 6/10 | 5884 days | 2% |
| P&L Mooney | 9/10 | 5972 days | 2% |
| Amy | 10/10 | 5993 days | 2% |
| Ellie | 8/10 | 6004 days | 2% |
| famlou | 9/10 | 6013 days | 2% |
| karina mainwaring | 10/10 | 6052 days | 2% |
| CollyBob | 8/10 | 6070 days | 2% |
| Rob Poels | 7/10 | 6175 days | 2% |
| Jason Page | 5/10 | 6178 days | 1% |
| Stuart Bartram | 9/10 | 6181 days | 2% |
| Klaus Uhl | 10/10 | 6181 days | 2% |
| Richard | 9/10 | 6182 days | 2% |
| Ria | 8/10 | 6185 days | 2% |
| Kerstin Brantryd | 8/10 | 6185 days | 2% |
| Christine McKenna | 9/10 | 6196 days | 2% |
| Aharon | 8/10 | 6196 days | 2% |
| Jurgen Westphal | 3/10 | 6198 days | 1% |
| Kenneth and Mette | 10/10 | 6198 days | 2% |
| Lisa Tame | 5/10 | 6199 days | 1% |
| Wanda | 9/10 | 6199 days | 2% |
| Cole Penelope | 9/10 | 6202 days | 2% |
| Roger & Margaret | 7/10 | 6212 days | 2% |
| V Wood | 6/10 | 6214 days | 2% |
| Sandra Gustafson | 8/10 | 6240 days | 2% |
| Gerber Liselotte | 9/10 | 6272 days | 2% |
| purplekat99 | 10/10 | 6285 days | 2% |
| Wendy Williams | 7/10 | 6290 days | 2% |
| Kim Tjornhed | 6/10 | 6365 days | 2% |
| Rene Schotvanger | 9/10 | 6400 days | 2% |
| Hans Knappmann | 9/10 | 6400 days | 2% |
| Julie | 9/10 | 6484 days | 2% |
| Svenja | 9/10 | 6514 days | 2% |
| Michael | 8/10 | 6516 days | 2% |
| Adi | 9/10 | 6524 days | 2% |
| Michael | 8/10 | 6535 days | 2% |
| John Beirne | 6/10 | 6552 days | 2% |
| Jennifer | 8/10 | 6552 days | 2% |
| Ian | 6/10 | 6552 days | 2% |
| Pam | 10/10 | 6554 days | 2% |
| Fabian | 5/10 | 6556 days | 1% |
| Shirely | 8/10 | 6563 days | 2% |
| Marriott | 8/10 | 6576 days | 2% |
| Leah | 7/10 | 6576 days | 2% |
| Ian | 4/10 | 6580 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
7.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.