Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2232 days | 43% |
| Andrew Hammond | 9/10 | 2354 days | 100% |
| Josh Mills | 9/10 | 3267 days | 55% |
| Alex Hah | 9/10 | 3309 days | 53% |
| Nicola | 6/10 | 3315 days | 46% |
| Jair | 10/10 | 3337 days | 52% |
| Louise Walker | 10/10 | 3358 days | 51% |
| Hazel Norman | 10/10 | 3398 days | 49% |
| Gavin Moffatt | 7/10 | 3609 days | 36% |
| Jeeyoung Kim | 10/10 | 3619 days | 38% |
| Kim Rasun | 10/10 | 3619 days | 38% |
| Anke Vater | 7/10 | 3623 days | 35% |
| Joerg | 7/10 | 3624 days | 35% |
| George Bellwood | 10/10 | 3624 days | 38% |
| Katrina | 8/10 | 3640 days | 36% |
| Leonie Prendeville | 6/10 | 3669 days | 30% |
| Ivan Dupont | 9/10 | 3674 days | 35% |
| Madita and Lisann | 9/10 | 3708 days | 33% |
| Andy Jobst | 6/10 | 4089 days | 12% |
| Antoine Vernay | 3/10 | 4094 days | 8% |
| Andrew Kermode | 9/10 | 4242 days | 7% |
| Patricia Erni | 10/10 | 4342 days | 2% |
| Robert Erni | 10/10 | 4342 days | 2% |
| Manuel Bleiker | 9/10 | 4342 days | 2% |
| Laura Metz | 10/10 | 4377 days | 0% |
| Hubertus Thost | 9/10 | 4377 days | 0% |
| Emma Wallace | 10/10 | 4398 days | 25% |
| Michael Sheridan | 10/10 | 4404 days | 25% |
| Ben Sheridan | 8/10 | 4404 days | 25% |
| Ruben Garcia Raiuiro | 8/10 | 4413 days | 25% |
| Anne and Steve Bartlett | 9/10 | 4415 days | 25% |
| Nicolas Trezeguet | 7/10 | 4424 days | 24% |
| hendrik king | 8/10 | 4637 days | 25% |
| Andy Cummins | 10/10 | 4716 days | 25% |
| Sharyn Crosby | 10/10 | 4729 days | 25% |
| Guillot | 8/10 | 4736 days | 25% |
| Michal Maly | 9/10 | 4755 days | 25% |
| Karin Genyn | 10/10 | 4805 days | 25% |
| Michael Kretzschmar | 9/10 | 4805 days | 25% |
| Tom and Jemima Rawlings | 8/10 | 4810 days | 25% |
| Franz Schueler | 10/10 | 4811 days | 25% |
| Meryem Buchwitz | 10/10 | 4832 days | 25% |
| Karsten Meyer | 8/10 | 4834 days | 25% |
| Michel Vourbraak | 5/10 | 4835 days | 19% |
| TheHoon | 9/10 | 5063 days | 25% |
| Simon Rawlinson | 10/10 | 5075 days | 25% |
| Norman UK | 10/10 | 5086 days | 25% |
| Larry Curtiss | 10/10 | 5091 days | 25% |
| Madeleine Mueller | 10/10 | 5099 days | 25% |
| Jaap & Susanne | 8/10 | 5103 days | 25% |
| Anne King | 6/10 | 5103 days | 22% |
| Fleming Lauridsen | 9/10 | 5103 days | 25% |
| Robert & Bridget Holden | 9/10 | 5103 days | 25% |
| Howell Davies | 10/10 | 5103 days | 25% |
| Linda Kosters | 10/10 | 5103 days | 25% |
| Aridne Giraud | 9/10 | 5106 days | 25% |
| Kolen | 10/10 | 5106 days | 25% |
| Helen Chilton | 8/10 | 5111 days | 25% |
| Tim Gamblen | 10/10 | 5111 days | 25% |
| Jonathan Philp | 7/10 | 5115 days | 24% |
| Clemens | 6/10 | 5116 days | 22% |
| Heike | 10/10 | 5118 days | 25% |
| Frank & Julia | 7/10 | 5122 days | 24% |
| FlyKiwiFly | 7/10 | 5123 days | 24% |
| joerem | 5/10 | 5123 days | 19% |
| Colin Jenkins | 8/10 | 5134 days | 25% |
| deJong | 8/10 | 5189 days | 25% |
| Gerard Crothers | 10/10 | 5192 days | 25% |
| Christoph | 7/10 | 5194 days | 24% |
| Steve | 9/10 | 5199 days | 25% |
| Helle Thomsen | 10/10 | 5201 days | 25% |
| Wendy Ashmore | 10/10 | 5201 days | 25% |
| James McColl | 6/10 | 5215 days | 22% |
| katel86 | 10/10 | 5276 days | 25% |
| Kimberly St Louis | 10/10 | 5399 days | 25% |
| Sam papworth | 10/10 | 5428 days | 25% |
| Josephine Hartley | 1/10 | 5428 days | 10% |
| Nicola Young | 5/10 | 5428 days | 19% |
| Schury | 10/10 | 5431 days | 25% |
| Rob O'Neill | 9/10 | 5431 days | 25% |
| Katarina Bokor | 10/10 | 5437 days | 25% |
| Sue Carren | 8/10 | 5437 days | 25% |
| Mark Franklin | 8/10 | 5437 days | 25% |
| Emma Cross | 9/10 | 5439 days | 25% |
| John & Lorraine | 8/10 | 5439 days | 25% |
| Hanggi | 9/10 | 5440 days | 25% |
| Julie and Russ Charles | 10/10 | 5442 days | 25% |
| Berger | 10/10 | 5444 days | 25% |
| Juliane Kleiu | 10/10 | 5450 days | 25% |
| Claudia | 10/10 | 5450 days | 25% |
| Siggi Wick | 10/10 | 5451 days | 25% |
| Birga | 9/10 | 5457 days | 25% |
| Cameron and Kim | 10/10 | 5459 days | 25% |
| Ebi & Beate | 8/10 | 5460 days | 25% |
| taniadeanryanbrittany | 8/10 | 5460 days | 25% |
| Alice Galley | 8/10 | 5463 days | 25% |
| Alice | 9/10 | 5464 days | 25% |
| Alexander & Stephanie | 8/10 | 5465 days | 25% |
| Lauren Pestell | 8/10 | 5467 days | 25% |
| Bob Warne | 9/10 | 5471 days | 25% |
| Jol Balder | 4/10 | 5476 days | 17% |
| Irene and Thib Schneider | 9/10 | 5476 days | 25% |
| Doris Schollenberger | 9/10 | 5478 days | 25% |
| Roger Lows | 9/10 | 5479 days | 25% |
| Glenn | 9/10 | 5479 days | 25% |
| Ryan Tull | 7/10 | 5483 days | 24% |
| Hull | 10/10 | 5483 days | 25% |
| Brandt | 10/10 | 5485 days | 25% |
| Emma Wilkinson | 6/10 | 5487 days | 22% |
| Lyndell | 9/10 | 5550 days | 25% |
| KAA | 10/10 | 5611 days | 25% |
| Andrew Hammond | 10/10 | 5611 days | 25% |
| kristy | 9/10 | 5641 days | 25% |
| Behrenot | 8/10 | 5742 days | 25% |
| M Schram | 7/10 | 5743 days | 24% |
| garfield | 9/10 | 5764 days | 25% |
| BelindaT | 10/10 | 5772 days | 25% |
| nuwee | 9/10 | 5794 days | 25% |
| Hana Vokata | 10/10 | 5799 days | 25% |
| Wyss A | 10/10 | 5806 days | 25% |
| katrina Marshall | 9/10 | 5811 days | 25% |
| Pam & Norman | 9/10 | 5818 days | 25% |
| Chris Bil | 10/10 | 5820 days | 25% |
| Sue S | 8/10 | 5820 days | 25% |
| Rod C | 10/10 | 5823 days | 25% |
| Richard | 5/10 | 5829 days | 19% |
| Doris Resch | 10/10 | 5831 days | 25% |
| Matthiis & Femke | 8/10 | 5832 days | 25% |
| Ed & Pat Mitchell | 9/10 | 5833 days | 25% |
| Jenny | 8/10 | 5833 days | 25% |
| Neal | 10/10 | 5838 days | 25% |
| Yona | 7/10 | 5839 days | 24% |
| Mathias | 10/10 | 5840 days | 25% |
| Jamie | 10/10 | 5845 days | 25% |
| Lewis | 10/10 | 5846 days | 25% |
| kararina Kosten | 9/10 | 5847 days | 25% |
| Vincente Garrido | 7/10 | 5848 days | 24% |
| Ingrid Overes | 9/10 | 5852 days | 25% |
| S Luis Van Oler | 9/10 | 5858 days | 25% |
| nigelst | 9/10 | 5859 days | 25% |
| Dale W | 8/10 | 5862 days | 25% |
| Omar Frenchy | 9/10 | 5862 days | 25% |
| Marons | 7/10 | 5904 days | 24% |
| Sena | 7/10 | 5925 days | 24% |
| Kyle Riseley | 8/10 | 5926 days | 25% |
| Rebecca Jenner | 8/10 | 5926 days | 25% |
| Carl and Angela Rapihana | 6/10 | 5938 days | 22% |
| nancyburns | 10/10 | 5945 days | 25% |
| marleen451 | 9/10 | 5976 days | 25% |
| Jackie Anderson | 10/10 | 6006 days | 25% |
| bogaard | 8/10 | 6041 days | 25% |
| Katie | 10/10 | 6098 days | 25% |
| Charles Lyne | 10/10 | 6129 days | 25% |
| TillE412 | 10/10 | 6144 days | 25% |
| ElleGermany | 9/10 | 6147 days | 25% |
| JonK | 10/10 | 6147 days | 25% |
| BeckieM | 9/10 | 6149 days | 25% |
| Anji Sprinks | 9/10 | 6156 days | 25% |
| SteveB | 10/10 | 6159 days | 25% |
| annysp | 10/10 | 6159 days | 25% |
| davidne | 6/10 | 6159 days | 22% |
| Jeremy | 9/10 | 6159 days | 25% |
| Daniel | 9/10 | 6166 days | 25% |
| Richard | 9/10 | 6169 days | 25% |
| MichaelS1 | 9/10 | 6175 days | 25% |
| ChrisD | 10/10 | 6175 days | 25% |
| AstridVG | 8/10 | 6176 days | 25% |
| Lucas | 9/10 | 6176 days | 25% |
| StijnH | 7/10 | 6176 days | 24% |
| TobiasK | 8/10 | 6178 days | 25% |
| Michael | 9/10 | 6183 days | 25% |
| amyd | 9/10 | 6190 days | 25% |
| Linda | 6/10 | 6191 days | 22% |
| Kelly | 10/10 | 6192 days | 25% |
| CarleyJ | 7/10 | 6193 days | 24% |
| VictoriaH | 9/10 | 6194 days | 25% |
| RobC1 | 7/10 | 6194 days | 24% |
| JoT | 8/10 | 6194 days | 25% |
| RobH | 7/10 | 6195 days | 24% |
| Eileen Harris | 9/10 | 6198 days | 25% |
| Brian | 10/10 | 6198 days | 25% |
| Amanda Williams | 10/10 | 6200 days | 25% |
| CarinnaGermany | 7/10 | 6201 days | 24% |
| Trevor | 10/10 | 6203 days | 25% |
| David | 7/10 | 6207 days | 24% |
| Conway | 9/10 | 6210 days | 25% |
| Ralf | 9/10 | 6211 days | 25% |
| Christina | 10/10 | 6224 days | 25% |
| John | 10/10 | 6228 days | 25% |
| Jon | 8/10 | 6230 days | 25% |
| Karen | 8/10 | 6230 days | 25% |
| Bernd | 6/10 | 6232 days | 22% |
| Kori | 8/10 | 6272 days | 25% |
| David | 7/10 | 6273 days | 24% |
| Dan | 9/10 | 6291 days | 25% |
| Nicole | 6/10 | 6294 days | 22% |
| Stephanie Schikora | 10/10 | 6302 days | 25% |
| Gaurav M | 7/10 | 6321 days | 24% |
| Kate | 7/10 | 6346 days | 24% |
| Robin | 10/10 | 6348 days | 25% |
| Mike | 9/10 | 6355 days | 25% |
| Felicity | 8/10 | 6357 days | 25% |
| Suyin | 10/10 | 6357 days | 25% |
| Fothergill | 7/10 | 6366 days | 24% |
| Christopher | 8/10 | 6370 days | 25% |
| James | 9/10 | 6370 days | 25% |
| jillian | 6/10 | 6379 days | 22% |
| Andy | 7/10 | 6392 days | 24% |
| loumac | 8/10 | 6394 days | 25% |
| Gray | 10/10 | 6395 days | 25% |
| Lucchi | 3/10 | 6411 days | 14% |
| Ashlee Roberts | 10/10 | 6456 days | 25% |
| L1z4rd | 10/10 | 6490 days | 25% |
| Kori Barton | 7/10 | 6501 days | 24% |
| Franz | 9/10 | 6530 days | 25% |
| Daniela | 6/10 | 6535 days | 22% |
| Daniel | 10/10 | 6539 days | 25% |
| Wendy | 6/10 | 6543 days | 22% |
| Mikel | 6/10 | 6543 days | 22% |
| Dunet | 9/10 | 6543 days | 25% |
| Jeanette | 8/10 | 6545 days | 25% |
| Christian | 7/10 | 6546 days | 24% |
| Neil | 6/10 | 6550 days | 22% |
| Marian Mckinney | 8/10 | 6552 days | 25% |
| Stephanie Grisel | 9/10 | 6552 days | 25% |
| Dirk | 10/10 | 6558 days | 25% |
| Jurg Meister | 5/10 | 6559 days | 19% |
| Lisa Tame | 7/10 | 6560 days | 24% |
| Steven | 10/10 | 6560 days | 25% |
| Ian and Judy | 10/10 | 6560 days | 25% |
| Erwin de Kleijn | 8/10 | 6564 days | 25% |
| Reina Lohaye | 8/10 | 6574 days | 25% |
| Marc Hertogs | 7/10 | 6575 days | 24% |
| V Wood | 5/10 | 6575 days | 19% |
| paulonline | 8/10 | 6577 days | 25% |
| Pauline Thai | 10/10 | 6578 days | 25% |
| Bex | 9/10 | 6586 days | 25% |
| Stephen Brightman | 9/10 | 6587 days | 25% |
| Madeleine Rowland | 10/10 | 6587 days | 25% |
| Swen Schroder | 8/10 | 6599 days | 25% |
| Tim | 10/10 | 6599 days | 25% |
| Bronwyn Gaby | 8/10 | 6605 days | 25% |
| Ard | 7/10 | 6634 days | 24% |
| Patricia Leighton | 10/10 | 6761 days | 25% |
| Andy Chapman | 8/10 | 6761 days | 25% |
| Tanja | 4/10 | 6865 days | 17% |
| Alan | 7/10 | 6870 days | 24% |
| Svenja | 6/10 | 6875 days | 22% |
| Michael | 8/10 | 6877 days | 25% |
| Akiko&Shibotsu | 9/10 | 6877 days | 25% |
| Roger&Shirley | 8/10 | 6883 days | 25% |
| Fred | 9/10 | 6889 days | 25% |
| Kathryn | 7/10 | 6892 days | 24% |
| Michaela | 8/10 | 6913 days | 25% |
| Ian | 7/10 | 6913 days | 24% |
| Pete | 8/10 | 6913 days | 25% |
| Anne | 9/10 | 6913 days | 25% |
| Malon | 7/10 | 6915 days | 24% |
| Vibeke | 8/10 | 6924 days | 25% |
| beesom | 10/10 | 6925 days | 25% |
| Hirsh | 9/10 | 6929 days | 25% |
| Kerry | 5/10 | 6934 days | 19% |
| Alison | 8/10 | 6934 days | 25% |
| Jim | 10/10 | 6935 days | 25% |
| Peter&Amy | 7/10 | 6935 days | 24% |
| Franz-Josef | 10/10 | 6941 days | 25% |
| Marc | 5/10 | 6942 days | 19% |
| JuanPablo | 9/10 | 6948 days | 25% |
| Moritz | 10/10 | 8321 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.18% |
| 202 | -4.20% |
| 203 | -4.22% |
| … | … |
Balancing Adjustment
2.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.