G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2168 days | 43% |
| Andrew Hammond | 9/10 | 2290 days | 100% |
| Josh Mills | 9/10 | 3203 days | 56% |
| Alex Hah | 9/10 | 3245 days | 54% |
| Nicola | 6/10 | 3251 days | 47% |
| Jair | 10/10 | 3273 days | 53% |
| Louise Walker | 10/10 | 3293 days | 52% |
| Hazel Norman | 10/10 | 3334 days | 50% |
| Gavin Moffatt | 7/10 | 3545 days | 37% |
| Jeeyoung Kim | 10/10 | 3555 days | 39% |
| Kim Rasun | 10/10 | 3555 days | 39% |
| Anke Vater | 7/10 | 3559 days | 36% |
| Joerg | 7/10 | 3560 days | 36% |
| George Bellwood | 10/10 | 3560 days | 39% |
| Katrina | 8/10 | 3576 days | 38% |
| Leonie Prendeville | 6/10 | 3605 days | 32% |
| Ivan Dupont | 9/10 | 3610 days | 36% |
| Madita and Lisann | 9/10 | 3644 days | 35% |
| Andy Jobst | 6/10 | 4025 days | 14% |
| Antoine Vernay | 3/10 | 4030 days | 8% |
| Andrew Kermode | 9/10 | 4178 days | 9% |
| Patricia Erni | 10/10 | 4278 days | 4% |
| Robert Erni | 10/10 | 4278 days | 4% |
| Manuel Bleiker | 9/10 | 4278 days | 4% |
| Laura Metz | 10/10 | 4313 days | 2% |
| Hubertus Thost | 9/10 | 4313 days | 2% |
| Emma Wallace | 10/10 | 4334 days | 1% |
| Michael Sheridan | 10/10 | 4340 days | 1% |
| Ben Sheridan | 8/10 | 4340 days | 1% |
| Ruben Garcia Raiuiro | 8/10 | 4349 days | 1% |
| Anne and Steve Bartlett | 9/10 | 4351 days | 0% |
| Nicolas Trezeguet | 7/10 | 4360 days | 0% |
| hendrik king | 8/10 | 4573 days | 24% |
| Andy Cummins | 10/10 | 4652 days | 24% |
| Sharyn Crosby | 10/10 | 4665 days | 24% |
| Guillot | 8/10 | 4672 days | 24% |
| Michal Maly | 9/10 | 4691 days | 24% |
| Karin Genyn | 10/10 | 4741 days | 24% |
| Michael Kretzschmar | 9/10 | 4741 days | 24% |
| Tom and Jemima Rawlings | 8/10 | 4746 days | 24% |
| Franz Schueler | 10/10 | 4747 days | 24% |
| Meryem Buchwitz | 10/10 | 4768 days | 24% |
| Karsten Meyer | 8/10 | 4770 days | 24% |
| Michel Vourbraak | 5/10 | 4771 days | 18% |
| TheHoon | 9/10 | 4999 days | 24% |
| Simon Rawlinson | 10/10 | 5011 days | 24% |
| Norman UK | 10/10 | 5022 days | 24% |
| Larry Curtiss | 10/10 | 5027 days | 24% |
| Madeleine Mueller | 10/10 | 5035 days | 24% |
| Jaap & Susanne | 8/10 | 5039 days | 24% |
| Anne King | 6/10 | 5039 days | 21% |
| Fleming Lauridsen | 9/10 | 5039 days | 24% |
| Robert & Bridget Holden | 9/10 | 5039 days | 24% |
| Howell Davies | 10/10 | 5039 days | 24% |
| Linda Kosters | 10/10 | 5039 days | 24% |
| Aridne Giraud | 9/10 | 5042 days | 24% |
| Kolen | 10/10 | 5042 days | 24% |
| Helen Chilton | 8/10 | 5047 days | 24% |
| Tim Gamblen | 10/10 | 5047 days | 24% |
| Jonathan Philp | 7/10 | 5051 days | 22% |
| Clemens | 6/10 | 5052 days | 21% |
| Heike | 10/10 | 5054 days | 24% |
| Frank & Julia | 7/10 | 5058 days | 22% |
| FlyKiwiFly | 7/10 | 5059 days | 22% |
| joerem | 5/10 | 5059 days | 18% |
| Colin Jenkins | 8/10 | 5070 days | 24% |
| deJong | 8/10 | 5125 days | 24% |
| Gerard Crothers | 10/10 | 5128 days | 24% |
| Christoph | 7/10 | 5130 days | 22% |
| Steve | 9/10 | 5135 days | 24% |
| Helle Thomsen | 10/10 | 5137 days | 24% |
| Wendy Ashmore | 10/10 | 5137 days | 24% |
| James McColl | 6/10 | 5151 days | 21% |
| katel86 | 10/10 | 5212 days | 24% |
| Kimberly St Louis | 10/10 | 5335 days | 24% |
| Sam papworth | 10/10 | 5364 days | 24% |
| Josephine Hartley | 1/10 | 5364 days | 9% |
| Nicola Young | 5/10 | 5364 days | 18% |
| Schury | 10/10 | 5367 days | 24% |
| Rob O'Neill | 9/10 | 5367 days | 24% |
| Katarina Bokor | 10/10 | 5373 days | 24% |
| Sue Carren | 8/10 | 5373 days | 24% |
| Mark Franklin | 8/10 | 5373 days | 24% |
| Emma Cross | 9/10 | 5375 days | 24% |
| John & Lorraine | 8/10 | 5375 days | 24% |
| Hanggi | 9/10 | 5376 days | 24% |
| Julie and Russ Charles | 10/10 | 5378 days | 24% |
| Berger | 10/10 | 5380 days | 24% |
| Juliane Kleiu | 10/10 | 5386 days | 24% |
| Claudia | 10/10 | 5386 days | 24% |
| Siggi Wick | 10/10 | 5387 days | 24% |
| Birga | 9/10 | 5393 days | 24% |
| Cameron and Kim | 10/10 | 5395 days | 24% |
| Ebi & Beate | 8/10 | 5396 days | 24% |
| taniadeanryanbrittany | 8/10 | 5396 days | 24% |
| Alice Galley | 8/10 | 5399 days | 24% |
| Alice | 9/10 | 5400 days | 24% |
| Alexander & Stephanie | 8/10 | 5401 days | 24% |
| Lauren Pestell | 8/10 | 5403 days | 24% |
| Bob Warne | 9/10 | 5407 days | 24% |
| Jol Balder | 4/10 | 5412 days | 15% |
| Irene and Thib Schneider | 9/10 | 5412 days | 24% |
| Doris Schollenberger | 9/10 | 5414 days | 24% |
| Roger Lows | 9/10 | 5415 days | 24% |
| Glenn | 9/10 | 5415 days | 24% |
| Ryan Tull | 7/10 | 5419 days | 22% |
| Hull | 10/10 | 5419 days | 24% |
| Brandt | 10/10 | 5421 days | 24% |
| Emma Wilkinson | 6/10 | 5423 days | 21% |
| Lyndell | 9/10 | 5486 days | 24% |
| KAA | 10/10 | 5547 days | 24% |
| Andrew Hammond | 10/10 | 5547 days | 24% |
| kristy | 9/10 | 5577 days | 24% |
| Behrenot | 8/10 | 5678 days | 24% |
| M Schram | 7/10 | 5679 days | 22% |
| garfield | 9/10 | 5700 days | 24% |
| BelindaT | 10/10 | 5708 days | 24% |
| nuwee | 9/10 | 5730 days | 24% |
| Hana Vokata | 10/10 | 5735 days | 24% |
| Wyss A | 10/10 | 5742 days | 24% |
| katrina Marshall | 9/10 | 5747 days | 24% |
| Pam & Norman | 9/10 | 5754 days | 24% |
| Chris Bil | 10/10 | 5756 days | 24% |
| Sue S | 8/10 | 5756 days | 24% |
| Rod C | 10/10 | 5759 days | 24% |
| Richard | 5/10 | 5765 days | 18% |
| Doris Resch | 10/10 | 5767 days | 24% |
| Matthiis & Femke | 8/10 | 5768 days | 24% |
| Ed & Pat Mitchell | 9/10 | 5769 days | 24% |
| Jenny | 8/10 | 5769 days | 24% |
| Neal | 10/10 | 5774 days | 24% |
| Yona | 7/10 | 5775 days | 22% |
| Mathias | 10/10 | 5776 days | 24% |
| Jamie | 10/10 | 5781 days | 24% |
| Lewis | 10/10 | 5782 days | 24% |
| kararina Kosten | 9/10 | 5783 days | 24% |
| Vincente Garrido | 7/10 | 5784 days | 22% |
| Ingrid Overes | 9/10 | 5788 days | 24% |
| S Luis Van Oler | 9/10 | 5794 days | 24% |
| nigelst | 9/10 | 5795 days | 24% |
| Dale W | 8/10 | 5798 days | 24% |
| Omar Frenchy | 9/10 | 5798 days | 24% |
| Marons | 7/10 | 5840 days | 22% |
| Sena | 7/10 | 5861 days | 22% |
| Kyle Riseley | 8/10 | 5862 days | 24% |
| Rebecca Jenner | 8/10 | 5862 days | 24% |
| Carl and Angela Rapihana | 6/10 | 5874 days | 21% |
| nancyburns | 10/10 | 5881 days | 24% |
| marleen451 | 9/10 | 5912 days | 24% |
| Jackie Anderson | 10/10 | 5942 days | 24% |
| bogaard | 8/10 | 5977 days | 24% |
| Katie | 10/10 | 6034 days | 24% |
| Charles Lyne | 10/10 | 6065 days | 24% |
| TillE412 | 10/10 | 6080 days | 24% |
| ElleGermany | 9/10 | 6083 days | 24% |
| JonK | 10/10 | 6083 days | 24% |
| BeckieM | 9/10 | 6085 days | 24% |
| Anji Sprinks | 9/10 | 6092 days | 24% |
| SteveB | 10/10 | 6095 days | 24% |
| annysp | 10/10 | 6095 days | 24% |
| davidne | 6/10 | 6095 days | 21% |
| Jeremy | 9/10 | 6095 days | 24% |
| Daniel | 9/10 | 6101 days | 24% |
| Richard | 9/10 | 6104 days | 24% |
| MichaelS1 | 9/10 | 6111 days | 24% |
| ChrisD | 10/10 | 6111 days | 24% |
| AstridVG | 8/10 | 6111 days | 24% |
| Lucas | 9/10 | 6111 days | 24% |
| StijnH | 7/10 | 6112 days | 22% |
| TobiasK | 8/10 | 6114 days | 24% |
| Michael | 9/10 | 6119 days | 24% |
| amyd | 9/10 | 6126 days | 24% |
| Linda | 6/10 | 6126 days | 21% |
| Kelly | 10/10 | 6127 days | 24% |
| CarleyJ | 7/10 | 6129 days | 22% |
| VictoriaH | 9/10 | 6130 days | 24% |
| RobC1 | 7/10 | 6130 days | 22% |
| JoT | 8/10 | 6130 days | 24% |
| RobH | 7/10 | 6131 days | 22% |
| Eileen Harris | 9/10 | 6133 days | 24% |
| Brian | 10/10 | 6134 days | 24% |
| Amanda Williams | 10/10 | 6135 days | 24% |
| CarinnaGermany | 7/10 | 6137 days | 22% |
| Trevor | 10/10 | 6138 days | 24% |
| David | 7/10 | 6143 days | 22% |
| Conway | 9/10 | 6145 days | 24% |
| Ralf | 9/10 | 6147 days | 24% |
| Christina | 10/10 | 6159 days | 24% |
| John | 10/10 | 6164 days | 24% |
| Jon | 8/10 | 6166 days | 24% |
| Karen | 8/10 | 6166 days | 24% |
| Bernd | 6/10 | 6168 days | 21% |
| Kori | 8/10 | 6207 days | 24% |
| David | 7/10 | 6208 days | 22% |
| Dan | 9/10 | 6226 days | 24% |
| Nicole | 6/10 | 6229 days | 21% |
| Stephanie Schikora | 10/10 | 6237 days | 24% |
| Gaurav M | 7/10 | 6257 days | 22% |
| Kate | 7/10 | 6281 days | 22% |
| Robin | 10/10 | 6284 days | 24% |
| Mike | 9/10 | 6290 days | 24% |
| Felicity | 8/10 | 6292 days | 24% |
| Suyin | 10/10 | 6292 days | 24% |
| Fothergill | 7/10 | 6301 days | 22% |
| Christopher | 8/10 | 6305 days | 24% |
| James | 9/10 | 6305 days | 24% |
| jillian | 6/10 | 6314 days | 21% |
| Andy | 7/10 | 6327 days | 22% |
| loumac | 8/10 | 6330 days | 24% |
| Gray | 10/10 | 6330 days | 24% |
| Lucchi | 3/10 | 6347 days | 13% |
| Ashlee Roberts | 10/10 | 6392 days | 24% |
| L1z4rd | 10/10 | 6425 days | 24% |
| Kori Barton | 7/10 | 6437 days | 22% |
| Franz | 9/10 | 6466 days | 24% |
| Daniela | 6/10 | 6471 days | 21% |
| Daniel | 10/10 | 6475 days | 24% |
| Wendy | 6/10 | 6479 days | 21% |
| Mikel | 6/10 | 6479 days | 21% |
| Dunet | 9/10 | 6479 days | 24% |
| Jeanette | 8/10 | 6481 days | 24% |
| Christian | 7/10 | 6482 days | 22% |
| Neil | 6/10 | 6486 days | 21% |
| Marian Mckinney | 8/10 | 6488 days | 24% |
| Stephanie Grisel | 9/10 | 6488 days | 24% |
| Dirk | 10/10 | 6494 days | 24% |
| Jurg Meister | 5/10 | 6495 days | 18% |
| Lisa Tame | 7/10 | 6496 days | 22% |
| Steven | 10/10 | 6496 days | 24% |
| Ian and Judy | 10/10 | 6496 days | 24% |
| Erwin de Kleijn | 8/10 | 6500 days | 24% |
| Reina Lohaye | 8/10 | 6510 days | 24% |
| Marc Hertogs | 7/10 | 6511 days | 22% |
| V Wood | 5/10 | 6511 days | 18% |
| paulonline | 8/10 | 6512 days | 24% |
| Pauline Thai | 10/10 | 6514 days | 24% |
| Bex | 9/10 | 6522 days | 24% |
| Stephen Brightman | 9/10 | 6523 days | 24% |
| Madeleine Rowland | 10/10 | 6523 days | 24% |
| Swen Schroder | 8/10 | 6535 days | 24% |
| Tim | 10/10 | 6535 days | 24% |
| Bronwyn Gaby | 8/10 | 6541 days | 24% |
| Ard | 7/10 | 6570 days | 22% |
| Patricia Leighton | 10/10 | 6697 days | 24% |
| Andy Chapman | 8/10 | 6697 days | 24% |
| Tanja | 4/10 | 6801 days | 15% |
| Alan | 7/10 | 6806 days | 22% |
| Svenja | 6/10 | 6811 days | 21% |
| Michael | 8/10 | 6813 days | 24% |
| Akiko&Shibotsu | 9/10 | 6813 days | 24% |
| Roger&Shirley | 8/10 | 6819 days | 24% |
| Fred | 9/10 | 6825 days | 24% |
| Kathryn | 7/10 | 6828 days | 22% |
| Michaela | 8/10 | 6849 days | 24% |
| Ian | 7/10 | 6849 days | 22% |
| Pete | 8/10 | 6849 days | 24% |
| Anne | 9/10 | 6849 days | 24% |
| Malon | 7/10 | 6851 days | 22% |
| Vibeke | 8/10 | 6860 days | 24% |
| beesom | 10/10 | 6861 days | 24% |
| Hirsh | 9/10 | 6865 days | 24% |
| Kerry | 5/10 | 6870 days | 18% |
| Alison | 8/10 | 6870 days | 24% |
| Jim | 10/10 | 6871 days | 24% |
| Peter&Amy | 7/10 | 6871 days | 22% |
| Franz-Josef | 10/10 | 6877 days | 24% |
| Marc | 5/10 | 6878 days | 18% |
| JuanPablo | 9/10 | 6884 days | 24% |
| Moritz | 10/10 | 8257 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.