G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Canyon Swing
Valid Reviews
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
51% |
| 9/10 | 29 |
|
31% |
| 8/10 | 10 |
|
11% |
| 7/10 | 5 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.26% Average
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
44% |
| 9/10 | 20 |
|
30% |
| 8/10 | 10 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.45% Average
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Natasha Mokhtar | 9/10 | 2896 days | 100% |
| Y Atkinson | 9/10 | 2931 days | 97% |
| Sam Wolfe | 9/10 | 2947 days | 96% |
| Benedikt Suupt | 10/10 | 3004 days | 92% |
| Kosia | 9/10 | 3012 days | 90% |
| Nanna Overbeck | 10/10 | 3016 days | 91% |
| Ellie | 7/10 | 3271 days | 63% |
| Jana B | 9/10 | 3279 days | 68% |
| Jeeyoung Kim | 9/10 | 3279 days | 68% |
| Selina Frankenberger | 10/10 | 3303 days | 67% |
| Hannes Puediger | 10/10 | 3341 days | 64% |
| Toni Gabby | 10/10 | 3348 days | 63% |
| Dawn Mulligan | 8/10 | 3700 days | 32% |
| Tomas Shairi | 7/10 | 4020 days | 4% |
| Evyatar Karni | 10/10 | 4086 days | 1% |
| Gal Bero | 10/10 | 4086 days | 1% |
| Jesse Farrell | 9/10 | 4092 days | 0% |
| Orla Hughes | 9/10 | 4092 days | 0% |
| Anna Neuenfeldt | 6/10 | 4395 days | 13% |
| Laura vanGool | 10/10 | 4739 days | 19% |
| Fabian Germar | 7/10 | 4759 days | 16% |
| Linda Kosters | 10/10 | 4763 days | 19% |
| John O'Donnell | 10/10 | 4769 days | 19% |
| Devon Urlacher | 10/10 | 4777 days | 19% |
| Michael | 8/10 | 4851 days | 18% |
| Applejack | 10/10 | 4906 days | 19% |
| nathan_carr | 10/10 | 4906 days | 19% |
| cruisysue | 9/10 | 4966 days | 19% |
| Dexter | 10/10 | 5058 days | 19% |
| Jenny Hallebro | 6/10 | 5082 days | 13% |
| Tricia Goggin | 10/10 | 5112 days | 19% |
| taniadeanryanbrittany | 9/10 | 5120 days | 19% |
| Lauren Pestell | 9/10 | 5127 days | 19% |
| Jenny | 9/10 | 5149 days | 19% |
| kristy | 10/10 | 5300 days | 19% |
| freddles194 | 10/10 | 5331 days | 19% |
| Langers | 9/10 | 5392 days | 19% |
| garfield | 9/10 | 5423 days | 19% |
| Wyss A | 10/10 | 5466 days | 19% |
| Andy | 9/10 | 5475 days | 19% |
| vixnomads | 10/10 | 5485 days | 19% |
| Richard | 8/10 | 5489 days | 18% |
| kararina Kosten | 10/10 | 5507 days | 19% |
| meggles | 10/10 | 5513 days | 19% |
| Susi Schoetzler | 10/10 | 5533 days | 19% |
| TomL | 10/10 | 5605 days | 19% |
| EllieMiller | 10/10 | 5605 days | 19% |
| Samantha Williams | 10/10 | 5636 days | 19% |
| Charles Lyne | 10/10 | 5788 days | 19% |
| JosieL | 10/10 | 5819 days | 19% |
| Katie | 10/10 | 5819 days | 19% |
| johnst | 10/10 | 5819 days | 19% |
| eskim1018 | 10/10 | 5830 days | 19% |
| KatrinS | 10/10 | 5831 days | 19% |
| KurtL | 9/10 | 5837 days | 19% |
| CarinnaGermany | 10/10 | 5861 days | 19% |
| Traveller Girl | 10/10 | 5878 days | 19% |
| tommfuller | 9/10 | 5903 days | 19% |
| frisbeego | 10/10 | 5925 days | 19% |
| Ellen | 8/10 | 5932 days | 18% |
| Kylie | 7/10 | 5936 days | 16% |
| Con | 9/10 | 5937 days | 19% |
| Brian Spinks | 9/10 | 5937 days | 19% |
| Neil | 8/10 | 5938 days | 18% |
| P&L Mooney | 8/10 | 5993 days | 18% |
| David | 9/10 | 5996 days | 19% |
| Spike | 10/10 | 6025 days | 19% |
| Zoe Summers | 10/10 | 6030 days | 19% |
| Mike Dudey | 10/10 | 6100 days | 19% |
| Liz Brown | 10/10 | 6155 days | 19% |
| Florencia Cortese | 10/10 | 6160 days | 19% |
| Rachel | 9/10 | 6185 days | 19% |
| Anthony | 9/10 | 6199 days | 19% |
| Kieran Concarr | 8/10 | 6202 days | 18% |
| Ellie | 10/10 | 6212 days | 19% |
| Kristine Clemmensen Rotne | 10/10 | 6212 days | 19% |
| Laurie | 9/10 | 6230 days | 19% |
| Rebekah Holbrook | 10/10 | 6247 days | 19% |
| Joanna Roberts | 8/10 | 6255 days | 18% |
| Maria | 9/10 | 6262 days | 19% |
| holly parker | 9/10 | 6276 days | 19% |
| Vince | 9/10 | 6276 days | 19% |
| Floren | 10/10 | 6308 days | 19% |
| Wendy Williams | 9/10 | 6311 days | 19% |
| Hanna Tidebrant | 9/10 | 6385 days | 19% |
| Kim Tjornhed | 9/10 | 6385 days | 19% |
| Stefan | 8/10 | 6539 days | 18% |
| Jenny | 10/10 | 6542 days | 19% |
| NeilYeoman | 7/10 | 6555 days | 16% |
| Deloraine | 10/10 | 6555 days | 19% |
| AndrewEwen | 10/10 | 6574 days | 19% |
| MariaNorman | 10/10 | 6575 days | 19% |
| JuanPablo | 8/10 | 6608 days | 18% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.