G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 47 |
|
51% |
9/10 | 29 |
|
31% |
8/10 | 10 |
|
11% |
7/10 | 5 |
|
5% |
6/10 | 2 |
|
2% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
92.26% Average
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 29 |
|
44% |
9/10 | 20 |
|
30% |
8/10 | 10 |
|
15% |
7/10 | 5 |
|
8% |
6/10 | 2 |
|
3% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
90.45% Average
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Natasha Mokhtar | 9/10 | 2874 days | 100% |
Y Atkinson | 9/10 | 2908 days | 98% |
Sam Wolfe | 9/10 | 2924 days | 97% |
Benedikt Suupt | 10/10 | 2981 days | 94% |
Kosia | 9/10 | 2989 days | 92% |
Nanna Overbeck | 10/10 | 2993 days | 93% |
Ellie | 7/10 | 3248 days | 71% |
Jana B | 9/10 | 3256 days | 75% |
Jeeyoung Kim | 9/10 | 3256 days | 75% |
Selina Frankenberger | 10/10 | 3280 days | 74% |
Hannes Puediger | 10/10 | 3318 days | 71% |
Toni Gabby | 10/10 | 3325 days | 71% |
Dawn Mulligan | 8/10 | 3677 days | 46% |
Tomas Shairi | 7/10 | 3997 days | 24% |
Evyatar Karni | 10/10 | 4063 days | 21% |
Gal Bero | 10/10 | 4063 days | 21% |
Jesse Farrell | 9/10 | 4069 days | 20% |
Orla Hughes | 9/10 | 4069 days | 20% |
Anna Neuenfeldt | 6/10 | 4372 days | 0% |
Laura vanGool | 10/10 | 4716 days | 34% |
Fabian Germar | 7/10 | 4736 days | 32% |
Linda Kosters | 10/10 | 4740 days | 34% |
John O'Donnell | 10/10 | 4746 days | 34% |
Devon Urlacher | 10/10 | 4754 days | 34% |
Michael | 8/10 | 4828 days | 33% |
Applejack | 10/10 | 4883 days | 34% |
nathan_carr | 10/10 | 4883 days | 34% |
cruisysue | 9/10 | 4944 days | 34% |
Dexter | 10/10 | 5036 days | 34% |
Jenny Hallebro | 6/10 | 5060 days | 29% |
Tricia Goggin | 10/10 | 5089 days | 34% |
taniadeanryanbrittany | 9/10 | 5097 days | 34% |
Lauren Pestell | 9/10 | 5104 days | 34% |
Jenny | 9/10 | 5126 days | 34% |
kristy | 10/10 | 5278 days | 34% |
freddles194 | 10/10 | 5309 days | 34% |
Langers | 9/10 | 5370 days | 34% |
garfield | 9/10 | 5401 days | 34% |
Wyss A | 10/10 | 5443 days | 34% |
Andy | 9/10 | 5452 days | 34% |
vixnomads | 10/10 | 5462 days | 34% |
Richard | 8/10 | 5466 days | 33% |
kararina Kosten | 10/10 | 5484 days | 34% |
meggles | 10/10 | 5490 days | 34% |
Susi Schoetzler | 10/10 | 5510 days | 34% |
TomL | 10/10 | 5582 days | 34% |
EllieMiller | 10/10 | 5582 days | 34% |
Samantha Williams | 10/10 | 5613 days | 34% |
Charles Lyne | 10/10 | 5766 days | 34% |
JosieL | 10/10 | 5796 days | 34% |
Katie | 10/10 | 5796 days | 34% |
johnst | 10/10 | 5796 days | 34% |
eskim1018 | 10/10 | 5808 days | 34% |
KatrinS | 10/10 | 5808 days | 34% |
KurtL | 9/10 | 5814 days | 34% |
CarinnaGermany | 10/10 | 5838 days | 34% |
Traveller Girl | 10/10 | 5855 days | 34% |
tommfuller | 9/10 | 5881 days | 34% |
frisbeego | 10/10 | 5903 days | 34% |
Ellen | 8/10 | 5910 days | 33% |
Kylie | 7/10 | 5914 days | 32% |
Con | 9/10 | 5915 days | 34% |
Brian Spinks | 9/10 | 5915 days | 34% |
Neil | 8/10 | 5916 days | 33% |
P&L Mooney | 8/10 | 5971 days | 33% |
David | 9/10 | 5974 days | 34% |
Spike | 10/10 | 6003 days | 34% |
Zoe Summers | 10/10 | 6008 days | 34% |
Mike Dudey | 10/10 | 6078 days | 34% |
Liz Brown | 10/10 | 6133 days | 34% |
Florencia Cortese | 10/10 | 6138 days | 34% |
Rachel | 9/10 | 6162 days | 34% |
Anthony | 9/10 | 6176 days | 34% |
Kieran Concarr | 8/10 | 6179 days | 33% |
Ellie | 10/10 | 6189 days | 34% |
Kristine Clemmensen Rotne | 10/10 | 6189 days | 34% |
Laurie | 9/10 | 6207 days | 34% |
Rebekah Holbrook | 10/10 | 6224 days | 34% |
Joanna Roberts | 8/10 | 6232 days | 33% |
Maria | 9/10 | 6239 days | 34% |
holly parker | 9/10 | 6253 days | 34% |
Vince | 9/10 | 6254 days | 34% |
Floren | 10/10 | 6285 days | 34% |
Wendy Williams | 9/10 | 6288 days | 34% |
Hanna Tidebrant | 9/10 | 6363 days | 34% |
Kim Tjornhed | 9/10 | 6363 days | 34% |
Stefan | 8/10 | 6517 days | 33% |
Jenny | 10/10 | 6520 days | 34% |
NeilYeoman | 7/10 | 6533 days | 32% |
Deloraine | 10/10 | 6533 days | 34% |
AndrewEwen | 10/10 | 6551 days | 34% |
MariaNorman | 10/10 | 6552 days | 34% |
JuanPablo | 8/10 | 6585 days | 33% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.