Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for KJet.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

KJet

Valid Reviews

63 Valid Reviews

The KJet experience has a total of 63 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 63 valid reviews:

Rating Count Percentage
10/10 22
35%
9/10 13
21%
8/10 12
19%
7/10 9
14%
6/10 3
5%
5/10 1
2%
4/10 0
0%
3/10 2
3%
2/10 0
0%
1/10 1
2%

83.49% Average

The raw data average (mean) for all the KJet valid reviews is 83.49% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

47 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 63 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 47 face-to-face reviews:

Rating Count Percentage
10/10 12
26%
9/10 12
26%
8/10 11
23%
7/10 7
15%
6/10 2
4%
5/10 1
2%
4/10 0
0%
3/10 2
4%
2/10 0
0%
1/10 0
0%

82.55% Average

The raw data average (mean) for all the KJet face-to-face reviews is 82.55% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

44.43%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
JW 1/10 222 days 67.3 100%
Jenna Neivandt 7/10 1061 days 4.72 7%
Patz 10/10 1165 days 4.86 7%
Rachael Sleege 9/10 1287 days true 4.62 7%
David Horley 8/10 1303 days 4.36 6%
Saskia Irblich 6/10 1332 days true 3.77 6%
Adam Pullinger 3/10 1334 days true 3.49 5%
Rebecca Holmes 8/10 1338 days true 4.3 6%
Andy Howard 7/10 1389 days true 4.03 6%
Sharron 8/10 1389 days true 4.2 6%
Robertoi 10/10 1391 days true 4.42 7%
Lucy Murray 9/10 1622 days true 3.97 6%
Steve Elliott 10/10 1622 days 3.97 6%
Markus Spitzmueller 7/10 2389 days true 2.25 3%
Andrew Cattanach 10/10 2413 days 2.42 4%
Ryan J 10/10 2900 days 1.47 2%
Jeltje 9/10 3093 days true 1.09 2%
Beeny 8/10 3094 days true 1.03 2%
Richard Spandonk 9/10 3101 days true 1.07 2%
Julie 10/10 3432 days true 0.43 1%
Leroy Dimitri 9/10 3432 days true 0.43 1%
Geoff Andrew 7/10 3433 days true 0.39 1%
Richard Broughton 9/10 3444 days true 0.4 1%
Matthys Kikke 7/10 3454 days true 0.35 1%
Jill 10/10 3570 days 0.16 0%
Montys 7/10 3601 days 0.09 0%
OMPA 10/10 3803 days true 0.0 0%
Jana Steve 5/10 3809 days true 0.0 0%
dring 10/10 3818 days true 0.0 0%
Sally Hall 9/10 3863 days true 0.0 0%
joevw 10/10 4104 days true 0.0 0%
Linsey Evans 10/10 4119 days 0.0 0%
StephaineFrance 10/10 4146 days true 0.0 0%
Rory 10/10 4149 days 0.0 0%
Sandra Eschbaumer 10/10 4149 days 0.0 0%
Elise Thomson 10/10 4149 days 0.0 0%
brendar 8/10 4149 days true 0.0 0%
Steve Budd 3/10 4167 days true 0.0 0%
JensM 7/10 4184 days true 0.0 0%
Christian 9/10 4213 days true 0.0 0%
Jessy 8/10 4213 days true 0.0 0%
Ray 10/10 4239 days 0.0 0%
Maria 10/10 4261 days true 0.0 0%
Ellen 10/10 4262 days true 0.0 0%
jonathan 10/10 4270 days true 0.0 0%
Michelle 9/10 4323 days 0.0 0%
P&L Mooney 9/10 4323 days true 0.0 0%
Paul 7/10 4326 days true 0.0 0%
Arnaud Dionisio 8/10 4364 days true 0.0 0%
Sanne 10/10 4542 days true 0.0 0%
Matt Walker 6/10 4563 days true 0.0 0%
Dan Adamson 7/10 4568 days true 0.0 0%
Jo 8/10 4591 days true 0.0 0%
Thomas Hartseiker 10/10 4595 days true 0.0 0%
Davinia 9/10 4624 days true 0.0 0%
Archie Murdoch 8/10 4638 days true 0.0 0%
johnb1 6/10 4648 days 0.0 0%
Jo 9/10 4751 days true 0.0 0%
Kate 8/10 4875 days true 0.0 0%
Martjn 8/10 4877 days true 0.0 0%
Stevenson 8/10 4884 days true 0.0 0%
Jennifer 10/10 4903 days true 0.0 0%
Helle 9/10 4914 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The KJet experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.19% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the KJet experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The KJet experience has been adjusted for 196 days. Adjustments are according to the following table.

Days Adjustment
193 -2.15%
194 -2.17%
195 -2.18%
196 -2.19%
197 -2.20%
198 -2.21%
199 -2.22%

Final Ranking Score

42%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.