G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Toko Mouth.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Toko Mouth
Valid Reviews
18 Valid Reviews
The Toko Mouth experience has a total of 18 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 18 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 18 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 4 |
|
22% |
| 8/10 | 4 |
|
22% |
| 7/10 | 2 |
|
11% |
| 6/10 | 3 |
|
17% |
| 5/10 | 2 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
6% |
72.78% Average
The raw data average (mean) for all the Toko Mouth valid reviews is 72.78% and is based on 18 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
77.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Clembribri | 8/10 | 326 days | 100% |
| Jasmin | 8/10 | 632 days | 82% |
| Dai Matthews | 6/10 | 691 days | 68% |
| Colin | 9/10 | 783 days | 69% |
| Jo | 6/10 | 1452 days | 11% |
| Kate | 10/10 | 1604 days | 7% |
| Cape Crusaders | 8/10 | 1604 days | 7% |
| S&E Cossey | 9/10 | 1756 days | 4% |
| Camille | 1/10 | 2000 days | 0% |
| Joseph | 6/10 | 2365 days | 2% |
| Mike | 9/10 | 2396 days | 3% |
| Damien Constantin | 5/10 | 2573 days | 1% |
| Phil and Mel Rowson | 8/10 | 2597 days | 2% |
| Judy Aspinall | 7/10 | 2772 days | 2% |
| Grace White | 7/10 | 2778 days | 2% |
| Lisa and Family | 5/10 | 2812 days | 1% |
| Gus Young | 10/10 | 3119 days | 1% |
| Troy Tucker | 9/10 | 3586 days | -1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Toko Mouth does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
3.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.