Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Caroline Bay.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Caroline Bay
Valid Reviews
53 Valid Reviews
The Caroline Bay experience has a total of 53 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 53 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 53 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
23% |
| 9/10 | 12 |
|
23% |
| 8/10 | 13 |
|
25% |
| 7/10 | 7 |
|
13% |
| 6/10 | 5 |
|
9% |
| 5/10 | 2 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
80.19% Average
The raw data average (mean) for all the Caroline Bay valid reviews is 80.19% and is based on 53 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
82.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nancy Campbell | 8/10 | 23 days | 100% |
| Sebastian | 7/10 | 54 days | 95% |
| Glenda | 1/10 | 84 days | 41% |
| Ann | 9/10 | 268 days | 97% |
| Tom B | 8/10 | 297 days | 95% |
| Drew | 3/10 | 297 days | 53% |
| Tine Warner | 10/10 | 328 days | 96% |
| Nicole Zathey | 10/10 | 328 days | 96% |
| Carolyn | 9/10 | 359 days | 94% |
| tortuga | 8/10 | 389 days | 91% |
| Susan | 9/10 | 512 days | 86% |
| Daisy | 8/10 | 634 days | 77% |
| Matthew | 10/10 | 634 days | 79% |
| AMR | 10/10 | 693 days | 74% |
| Tom | 9/10 | 693 days | 73% |
| Rugby | 8/10 | 785 days | 65% |
| Cem P T | 8/10 | 877 days | 56% |
| Jenny | 8/10 | 968 days | 47% |
| Julie Hampton | 10/10 | 1089 days | 37% |
| EvaBelle | 6/10 | 1089 days | 31% |
| Felipe | 5/10 | 1242 days | 19% |
| Dr.A | 10/10 | 1364 days | 17% |
| Ray | 8/10 | 1392 days | 16% |
| Daniel | 10/10 | 1515 days | 11% |
| Karin | 6/10 | 1758 days | 4% |
| Lua | 10/10 | 1820 days | 5% |
| FZ | 8/10 | 1820 days | 5% |
| EmStems | 7/10 | 1911 days | 4% |
| Tarsha | 5/10 | 1942 days | 4% |
| Keith & Kay Finlayson | 10/10 | 1942 days | 5% |
| Arndt | 9/10 | 1973 days | 5% |
| Aaron | 10/10 | 2034 days | 5% |
| Brice | 6/10 | 2095 days | 4% |
| Therese | 10/10 | 2123 days | 4% |
| Flying Kiwi | 9/10 | 2154 days | 4% |
| Mike Fricker | 7/10 | 2246 days | 4% |
| Greg Southcombe | 8/10 | 2338 days | 4% |
| Cefa | 8/10 | 2399 days | 4% |
| Jill Grimwood | 9/10 | 2480 days | 2% |
| Jo Dawson | 7/10 | 2719 days | 3% |
| Greg | 9/10 | 2761 days | 3% |
| Harriet Smith | 9/10 | 2816 days | 3% |
| Christine Hurring | 9/10 | 2959 days | 3% |
| Beth Goodrich | 8/10 | 3049 days | 2% |
| Daniel Campbell | 7/10 | 3136 days | 2% |
| Jan mentink | 7/10 | 3383 days | 2% |
| Andreas Knipper | 6/10 | 3396 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3555 days | 1% |
| Lindsay Berquist | 10/10 | 3860 days | 1% |
| Jade Fleming | 7/10 | 4072 days | 0% |
| Armand Poulain | 6/10 | 4292 days | 0% |
| geoffs | 9/10 | 4529 days | 1% |
| Kirbyfamily | 8/10 | 4620 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Caroline Bay does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.