G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for AJ Hackett Bungy.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
141 Valid Reviews
The AJ Hackett Bungy experience has a total of 142 reviews. There are 141 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 141 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 61 |
|
43% |
9/10 | 30 |
|
21% |
8/10 | 28 |
|
20% |
7/10 | 17 |
|
12% |
6/10 | 3 |
|
2% |
5/10 | 2 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
88.72% Average
The raw data average (mean) for all the AJ Hackett Bungy valid reviews is 88.72% and is based on 141 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
118 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 141 valid reviews, the experience has 118 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 118 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 53 |
|
45% |
9/10 | 23 |
|
19% |
8/10 | 24 |
|
20% |
7/10 | 14 |
|
12% |
6/10 | 3 |
|
3% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
88.98% Average
The raw data average (mean) for all the AJ Hackett Bungy face-to-face reviews is 88.98% and is based on 118 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
89.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Rachael Sleege | 10/10 | 2934 days | 100% |
Filipe Santos | 10/10 | 2984 days | 96% |
Sebastian Braun | 7/10 | 3007 days | 87% |
Hailey S | 10/10 | 3019 days | 94% |
Sarah | 9/10 | 3020 days | 93% |
Laura Leoekloek | 10/10 | 3027 days | 93% |
Sam Lawrence | 9/10 | 3032 days | 92% |
Alberto | 8/10 | 3237 days | 76% |
Ben Keiser | 10/10 | 3251 days | 76% |
Bruno | 8/10 | 3258 days | 74% |
Adrien Gaumont | 9/10 | 3266 days | 74% |
Rossella | 6/10 | 3266 days | 64% |
Lukas Havlicek | 10/10 | 3274 days | 75% |
Chris | 10/10 | 3288 days | 74% |
Nils Kissel | 9/10 | 3309 days | 71% |
Anais Boileau | 7/10 | 3344 days | 64% |
Matthias Hofer | 7/10 | 3347 days | 64% |
Tobias | 10/10 | 3625 days | 49% |
Sarah Jane O'Reilly | 10/10 | 3997 days | 21% |
Tomas Shairi | 8/10 | 3997 days | 20% |
Sagi | 8/10 | 4005 days | 20% |
Helen McKevitt | 10/10 | 4007 days | 20% |
Wouter Bosch | 9/10 | 4042 days | 17% |
Anthony Brown | 9/10 | 4053 days | 16% |
Cornelia Stark | 8/10 | 4057 days | 16% |
Nicolas Trezeguet | 9/10 | 4061 days | 16% |
Bjorn Van Mulders | 10/10 | 4070 days | 15% |
Robin Hales | 10/10 | 4152 days | 9% |
hendrik king | 8/10 | 4274 days | 0% |
Cherlyn Chong | 10/10 | 4394 days | 30% |
Martyn Kool | 7/10 | 4442 days | 28% |
Stefan and Brigit and Janek | 8/10 | 4448 days | 30% |
Oliver Kalmbach | 9/10 | 4465 days | 30% |
Simon Rawlinson | 10/10 | 4712 days | 30% |
Def Fem | 8/10 | 4726 days | 30% |
Sam | 10/10 | 4735 days | 30% |
Elaine | 10/10 | 4741 days | 30% |
Kolen | 10/10 | 4743 days | 30% |
Rebecca Doehl | 7/10 | 4744 days | 28% |
Nicholas Prakenhammar | 10/10 | 4744 days | 30% |
Paul & Sharon Sneller | 9/10 | 4744 days | 30% |
Paul Fairbrass | 10/10 | 4753 days | 30% |
Nikita Sue | 10/10 | 4753 days | 30% |
Dave McLeish | 9/10 | 4758 days | 30% |
Frank & Julia | 7/10 | 4759 days | 28% |
joerem | 10/10 | 4760 days | 30% |
Dorthe | 10/10 | 4823 days | 30% |
deJong | 7/10 | 4826 days | 28% |
Jon_and_Family | 9/10 | 5066 days | 30% |
Becky Edney | 10/10 | 5071 days | 30% |
Hanggi | 8/10 | 5077 days | 30% |
K & J Overton | 7/10 | 5091 days | 28% |
Tanya & Florian | 10/10 | 5091 days | 30% |
dadelina | 9/10 | 5097 days | 30% |
John Hensman | 10/10 | 5101 days | 30% |
Jesper Hassel | 8/10 | 5102 days | 30% |
Carolin Moberg | 9/10 | 5102 days | 30% |
JohnHaestad | 7/10 | 5125 days | 28% |
Christian Foerster | 9/10 | 5125 days | 30% |
Tomtraverse | 10/10 | 5125 days | 30% |
phydough | 9/10 | 5187 days | 30% |
Zac Morris | 10/10 | 5278 days | 30% |
Jess | 10/10 | 5436 days | 30% |
John Casey | 10/10 | 5443 days | 30% |
Horst | 10/10 | 5465 days | 30% |
Sievers | 8/10 | 5465 days | 30% |
Nicola | 8/10 | 5471 days | 30% |
Lasse Olesen | 10/10 | 5483 days | 30% |
Belinda Roderiguez | 10/10 | 5484 days | 30% |
quazy | 10/10 | 5490 days | 30% |
Jessica | 7/10 | 5495 days | 28% |
Ross & Catherine Litherland | 8/10 | 5503 days | 30% |
Lindsay Brown | 10/10 | 5562 days | 30% |
TomL | 7/10 | 5582 days | 28% |
PatH | 10/10 | 5596 days | 30% |
harryb | 8/10 | 5661 days | 30% |
ToryL | 5/10 | 5674 days | 21% |
DustyLaptop | 8/10 | 5735 days | 30% |
KarinS | 8/10 | 5789 days | 30% |
marianneb | 10/10 | 5796 days | 30% |
Heath | 10/10 | 5801 days | 30% |
AlbertF | 9/10 | 5801 days | 30% |
AndrewW | 10/10 | 5808 days | 30% |
Anna Hansson | 10/10 | 5813 days | 30% |
Anna Hansson | 10/10 | 5813 days | 30% |
StijnH | 8/10 | 5813 days | 30% |
Anton | 9/10 | 5820 days | 30% |
TammyH | 10/10 | 5822 days | 30% |
amyd | 10/10 | 5827 days | 30% |
MarieS | 10/10 | 5830 days | 30% |
Amanda Williams | 10/10 | 5837 days | 30% |
Ralf | 10/10 | 5845 days | 30% |
Christian | 9/10 | 5859 days | 30% |
Debbie Mossman | 9/10 | 5871 days | 30% |
PhillS | 8/10 | 5877 days | 30% |
Kori | 10/10 | 5909 days | 30% |
Maria | 10/10 | 5909 days | 30% |
Pieter | 7/10 | 5918 days | 28% |
abby | 10/10 | 5953 days | 30% |
Gaurav M | 9/10 | 5959 days | 30% |
Kate | 8/10 | 5983 days | 30% |
Mike | 8/10 | 5992 days | 30% |
James | 9/10 | 6007 days | 30% |
Annie Walsh | 8/10 | 6012 days | 30% |
jillian | 10/10 | 6016 days | 30% |
Gemma Harling | 9/10 | 6071 days | 30% |
Stephanie | 9/10 | 6131 days | 30% |
Kori Barton | 7/10 | 6138 days | 28% |
Meike Biel | 7/10 | 6146 days | 28% |
Daniela | 10/10 | 6172 days | 30% |
Seungchul | 7/10 | 6173 days | 28% |
Katy Bray | 9/10 | 6176 days | 30% |
Neil | 10/10 | 6187 days | 30% |
Steven | 10/10 | 6197 days | 30% |
Knol | 9/10 | 6197 days | 30% |
Bex | 8/10 | 6224 days | 30% |
Rebekah Holbrook | 10/10 | 6224 days | 30% |
Bronwyn Gaby | 5/10 | 6242 days | 21% |
Mel | 9/10 | 6248 days | 30% |
Marianna Haworth | 7/10 | 6264 days | 28% |
Kevin | 10/10 | 6281 days | 30% |
Killerblow | 8/10 | 6294 days | 30% |
Kim Tjornhed | 6/10 | 6363 days | 25% |
Dick Janssen | 8/10 | 6363 days | 30% |
Nick Bailey | 6/10 | 6363 days | 25% |
Julie | 10/10 | 6482 days | 30% |
Billie | 10/10 | 6508 days | 30% |
Michael | 9/10 | 6514 days | 30% |
Katie | 8/10 | 6529 days | 30% |
NeilYeoman | 9/10 | 6533 days | 30% |
Millie | 8/10 | 6537 days | 30% |
Kate | 7/10 | 6537 days | 28% |
Jacob Mille | 10/10 | 6540 days | 30% |
Elin | 9/10 | 6543 days | 30% |
Maninder | 9/10 | 6551 days | 30% |
Vibeke | 10/10 | 6561 days | 30% |
Dave | 10/10 | 6573 days | 30% |
KerrieHymers | 10/10 | 6573 days | 30% |
Leah | 8/10 | 6574 days | 30% |
Marc | 10/10 | 6579 days | 30% |
Albert | 8/10 | 6579 days | 30% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The AJ Hackett Bungy experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the AJ Hackett Bungy experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The AJ Hackett Bungy experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
1.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.