Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Camperco
Valid Reviews
316 Valid Reviews
The Camperco experience has a total of 322 reviews. There are 316 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 316 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 208 |
|
66% |
| 9/10 | 81 |
|
26% |
| 8/10 | 20 |
|
6% |
| 7/10 | 5 |
|
2% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.41% Average
The raw data average (mean) for all the Camperco valid reviews is 95.41% and is based on 316 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 316 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
11% |
| 9/10 | 2 |
|
22% |
| 8/10 | 5 |
|
56% |
| 7/10 | 1 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.33% Average
The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Andrew Crutchfield | 10/10 | 20 days | 100% |
| Ryan & Shiv | 10/10 | 51 days | 100% |
| Damian Bason | 10/10 | 51 days | 100% |
| Sina & Julius | 10/10 | 81 days | 100% |
| Sue | 8/10 | 234 days | 95% |
| Ana Jauregui | 10/10 | 234 days | 97% |
| Michael Bachner | 10/10 | 265 days | 96% |
| Holly Ramseier | 10/10 | 294 days | 95% |
| Stanislav a Lada | 10/10 | 325 days | 94% |
| Philipp | 10/10 | 325 days | 94% |
| Thomas | 10/10 | 356 days | 93% |
| Arne | 10/10 | 356 days | 93% |
| ingrid oosterhuis | 9/10 | 386 days | 91% |
| Joshua Robinson | 10/10 | 386 days | 92% |
| Anita Laurent | 10/10 | 386 days | 92% |
| Ben G | 10/10 | 386 days | 92% |
| Karl | 10/10 | 386 days | 92% |
| Carol | 10/10 | 447 days | 89% |
| Rahel Herzog | 7/10 | 509 days | 79% |
| Sam | 10/10 | 600 days | 79% |
| Mike Hemmert | 10/10 | 600 days | 79% |
| Adam Bar | 10/10 | 600 days | 79% |
| Alistair Oldham | 10/10 | 631 days | 77% |
| Matt Mead | 9/10 | 659 days | 74% |
| Mickael Courio | 10/10 | 690 days | 73% |
| Karl P | 10/10 | 690 days | 73% |
| Adam Bennett | 10/10 | 721 days | 70% |
| Tammy | 10/10 | 721 days | 70% |
| Irene Chambers | 10/10 | 751 days | 68% |
| Bethany | 10/10 | 782 days | 65% |
| Eshan Mathur | 10/10 | 812 days | 62% |
| Javier | 10/10 | 812 days | 62% |
| Jonas Verreyken | 10/10 | 812 days | 62% |
| Jono | 10/10 | 843 days | 59% |
| Marc Pepin | 10/10 | 843 days | 59% |
| Susan Bruce | 9/10 | 904 days | 53% |
| Malvina Lola | 10/10 | 904 days | 53% |
| Tina | 10/10 | 965 days | 47% |
| Aaron and Sarah Schroder | 10/10 | 996 days | 44% |
| Marni | 10/10 | 996 days | 44% |
| Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 | 7/10 | 996 days | 41% |
| Mary | 8/10 | 996 days | 43% |
| Joanna Dibley | 10/10 | 1024 days | 42% |
| Rachel | 10/10 | 1055 days | 39% |
| Jeff | 10/10 | 1055 days | 39% |
| Laura Gonzalez | 10/10 | 1055 days | 39% |
| Jasmin Moffatt | 10/10 | 1055 days | 39% |
| Mike and Sandy King | 10/10 | 1086 days | 36% |
| Steph | 10/10 | 1116 days | 34% |
| Bryanna | 10/10 | 1116 days | 34% |
| Sanel Van der Merwe | 9/10 | 1177 days | 29% |
| Giovanni Corbellini | 10/10 | 1177 days | 29% |
| Rowan Stewart | 10/10 | 1239 days | 25% |
| TJ Dearlove | 9/10 | 1239 days | 24% |
| Alison and Richard | 9/10 | 1269 days | 22% |
| Ali Evans | 10/10 | 1300 days | 21% |
| Wendy Lawrie | 8/10 | 1330 days | 19% |
| Laura Furse | 10/10 | 1330 days | 19% |
| Frederik Wolf | 10/10 | 1361 days | 17% |
| Lowri | 10/10 | 1361 days | 17% |
| Sandy | 10/10 | 1361 days | 17% |
| Annie DeRuyter | 10/10 | 1389 days | 16% |
| Michael McCalib | 10/10 | 1420 days | 14% |
| C & A Betts | 10/10 | 1420 days | 14% |
| Anne Bennett | 10/10 | 1451 days | 13% |
| Sharlene | 10/10 | 1512 days | 11% |
| Tricia | 10/10 | 1542 days | 10% |
| Kevin Cortella | 9/10 | 1542 days | 9% |
| Jane M. | 10/10 | 1542 days | 10% |
| neethu saranghi | 10/10 | 1573 days | 9% |
| Sarah | 9/10 | 1604 days | 8% |
| Anette Oestergaard | 8/10 | 1726 days | 5% |
| Jim Stevens | 10/10 | 1726 days | 6% |
| Kari Cox | 10/10 | 1726 days | 6% |
| Julie Fleming | 8/10 | 1726 days | 5% |
| Christophe Fasbender | 10/10 | 1726 days | 6% |
| Toby Langley | 10/10 | 1726 days | 6% |
| Lotte Oudendijk | 10/10 | 1726 days | 6% |
| Luisa | 10/10 | 1726 days | 6% |
| Remco Dinjens | 10/10 | 1726 days | 6% |
| Viktoria Bestle | 10/10 | 1726 days | 6% |
| Stefan B. | 10/10 | 1726 days | 6% |
| paul white | 9/10 | 1755 days | 5% |
| George Connolly | 10/10 | 1755 days | 5% |
| Eloïse Cook | 10/10 | 1755 days | 5% |
| MARTIN SCOTT | 9/10 | 1755 days | 5% |
| Pam Hommy | 9/10 | 1755 days | 5% |
| Lindsey Cross | 10/10 | 1755 days | 5% |
| Lauren Sylvester | 10/10 | 1755 days | 5% |
| Holland G | 10/10 | 1755 days | 5% |
| Robert Davies | 10/10 | 1755 days | 5% |
| Alice | 10/10 | 1755 days | 5% |
| Pamela Ralph | 10/10 | 1755 days | 5% |
| Gautier PARISON | 10/10 | 1786 days | 5% |
| Marc Wiedmann | 10/10 | 1786 days | 5% |
| JANET BLIGH | 10/10 | 1786 days | 5% |
| lombard benoit | 9/10 | 1786 days | 5% |
| Wren Mahannah | 10/10 | 1786 days | 5% |
| Rowan Vanduren | 10/10 | 1786 days | 5% |
| Elisabeth Durand | 10/10 | 1786 days | 5% |
| Shar Bay | 10/10 | 1817 days | 5% |
| Mike Scanlon | 9/10 | 1847 days | 5% |
| Markus Hauf | 10/10 | 1847 days | 5% |
| Peter Jones | 9/10 | 1847 days | 5% |
| Bart Cuypers | 10/10 | 1847 days | 5% |
| Armand Francois | 10/10 | 1847 days | 5% |
| ELENA SARBONI | 10/10 | 1847 days | 5% |
| Kassandra Stahl | 9/10 | 1878 days | 5% |
| Timon & Gerdi | 10/10 | 1878 days | 5% |
| david spijker | 10/10 | 1908 days | 5% |
| Lisa Toth | 10/10 | 2061 days | 5% |
| Maryanne | 10/10 | 2061 days | 5% |
| Alexander Naumann | 8/10 | 2092 days | 4% |
| bompan sylvie | 10/10 | 2092 days | 4% |
| Matan Sagee | 10/10 | 2092 days | 4% |
| Roch Beaudoin | 9/10 | 2092 days | 4% |
| Charline Bugala | 10/10 | 2092 days | 4% |
| Sophie Velthuis | 10/10 | 2092 days | 4% |
| Lynne | 9/10 | 2092 days | 4% |
| David K | 9/10 | 2092 days | 4% |
| Thi Thien Trang Truong | 9/10 | 2120 days | 4% |
| G&J Thorp | 9/10 | 2120 days | 4% |
| Cindy Hughes | 10/10 | 2120 days | 4% |
| Alan Macklin | 9/10 | 2120 days | 4% |
| Anita Cranwell | 9/10 | 2120 days | 4% |
| Fadi Khalilieh | 10/10 | 2151 days | 4% |
| Men | 10/10 | 2151 days | 4% |
| Chelsea | 9/10 | 2151 days | 4% |
| Michel de Jonge | 9/10 | 2151 days | 4% |
| Julien | 10/10 | 2151 days | 4% |
| Marjolein van den Hombergh | 10/10 | 2151 days | 4% |
| Malcolm Weaver | 10/10 | 2182 days | 4% |
| Dawn Parker | 8/10 | 2182 days | 4% |
| H Verkerk | 10/10 | 2182 days | 4% |
| Matthew | 10/10 | 2182 days | 4% |
| Bram Schouten | 10/10 | 2182 days | 4% |
| anna simpson | 10/10 | 2182 days | 4% |
| Matt Ballard | 10/10 | 2182 days | 4% |
| Hilco de Boer | 10/10 | 2182 days | 4% |
| Fadri | 10/10 | 2182 days | 4% |
| Gary Sawtell | 10/10 | 2182 days | 4% |
| Ruth Seggerson | 9/10 | 2212 days | 4% |
| Ingrid Peters | 10/10 | 2212 days | 4% |
| Charlotte Adams | 10/10 | 2212 days | 4% |
| John MacLeod | 9/10 | 2212 days | 4% |
| Sarah | 9/10 | 2212 days | 4% |
| Marie-Laurence & Gabriel | 10/10 | 2212 days | 4% |
| Philippe Chiasson | 9/10 | 2212 days | 4% |
| Jonah jones | 10/10 | 2212 days | 4% |
| Toni | 10/10 | 2243 days | 4% |
| Sara G | 10/10 | 2243 days | 4% |
| Joern Kamradt | 10/10 | 2426 days | 4% |
| Thomas Görtz | 9/10 | 2426 days | 4% |
| Livia | 10/10 | 2426 days | 4% |
| Richard Cawley | 10/10 | 2426 days | 4% |
| Petr Horak | 10/10 | 2426 days | 4% |
| HARRIETT STRANGER | 10/10 | 2457 days | 4% |
| Caity | 10/10 | 2457 days | 4% |
| Bec | 10/10 | 2457 days | 4% |
| Cyril Gervais | 10/10 | 2457 days | 4% |
| Jenni Pollington | 10/10 | 2485 days | 4% |
| Marliese Cail | 5/10 | 2485 days | 3% |
| Marc Wagemans | 9/10 | 2485 days | 4% |
| BoatnSusy | 10/10 | 2485 days | 4% |
| Mark Newbery | 9/10 | 2516 days | 4% |
| Rocio Delapenna | 10/10 | 2516 days | 4% |
| Greg Molyneux | 9/10 | 2516 days | 4% |
| Matt Goodwin | 9/10 | 2516 days | 4% |
| Vivienne Jenkins | 10/10 | 2516 days | 4% |
| Rebecca Fraser | 8/10 | 2516 days | 4% |
| krystian gruft | 9/10 | 2516 days | 4% |
| Felix Mercier | 10/10 | 2516 days | 4% |
| Megan Roper | 10/10 | 2516 days | 4% |
| Bethan Blackburn & Sam Tucker Harvey | 10/10 | 2516 days | 4% |
| F C | 9/10 | 2547 days | 4% |
| Manuel Fessler | 8/10 | 2547 days | 4% |
| Didi Sung | 10/10 | 2577 days | 4% |
| Matthew Maddern | 10/10 | 2577 days | 4% |
| Andrew Duignan | 10/10 | 2577 days | 4% |
| Chris Stone | 9/10 | 2577 days | 3% |
| Lai Yick | 10/10 | 2577 days | 4% |
| Sarah Plotts | 7/10 | 2608 days | 3% |
| Thuc Do | 10/10 | 2608 days | 3% |
| Gail W | 10/10 | 2608 days | 3% |
| Becky | 10/10 | 2608 days | 3% |
| Megan Bradley | 10/10 | 2700 days | 3% |
| Nicholas Bover | 9/10 | 2791 days | 3% |
| Mark Ashmore | 8/10 | 2804 days | 2% |
| Helen O'Kane | 9/10 | 2822 days | 3% |
| Carolyn Bell | 9/10 | 2822 days | 3% |
| Dave McMullen | 10/10 | 2822 days | 3% |
| dirkydirk | 10/10 | 2822 days | 3% |
| Lauren Hayes | 9/10 | 2822 days | 3% |
| David West | 10/10 | 2822 days | 3% |
| William CS | 10/10 | 2822 days | 3% |
| Lynda Hawryluk | 10/10 | 2822 days | 3% |
| Jonathan Jeacocke | 9/10 | 2850 days | 3% |
| Simon Gibson | 9/10 | 2850 days | 3% |
| Fong Chan Zeuthen | 8/10 | 2850 days | 3% |
| tmo | 10/10 | 2850 days | 3% |
| Car R | 9/10 | 2850 days | 3% |
| Thue Thomasen | 8/10 | 2854 days | 2% |
| Ilona Roeters | 9/10 | 2881 days | 3% |
| KarineL | 10/10 | 2881 days | 3% |
| Lynne | 10/10 | 2881 days | 3% |
| TinaTequila | 10/10 | 2881 days | 3% |
| Eveet De Beleir | 8/10 | 2893 days | 2% |
| Nick | 9/10 | 2912 days | 3% |
| Bob Low | 10/10 | 2912 days | 3% |
| Josh Jaensch | 10/10 | 2912 days | 3% |
| Nolan Townsend | 9/10 | 2935 days | 2% |
| Ivan W. | 9/10 | 2942 days | 3% |
| Brendon Muller | 9/10 | 2942 days | 3% |
| peter rhodes | 9/10 | 2942 days | 3% |
| R K | 9/10 | 2942 days | 3% |
| Boaz Hemmo | 10/10 | 2973 days | 3% |
| Susan and Benjamin Foster | 10/10 | 3003 days | 3% |
| Kel Thomas | 10/10 | 3003 days | 3% |
| Darryl Wright | 9/10 | 3156 days | 2% |
| Diane Lee | 8/10 | 3156 days | 2% |
| Chrissy Gregory | 10/10 | 3156 days | 2% |
| Kathleen Jentsch | 10/10 | 3187 days | 2% |
| Stefanie Kraemer | 10/10 | 3187 days | 2% |
| Christofer Cronholm | 9/10 | 3187 days | 2% |
| Andrew | 10/10 | 3187 days | 2% |
| Stefan | 9/10 | 3187 days | 2% |
| Katrina | 10/10 | 3194 days | 1% |
| karlea mackie | 10/10 | 3216 days | 2% |
| Amy Hopes | 10/10 | 3216 days | 2% |
| Charlotte Leong | 9/10 | 3216 days | 2% |
| Ulli | 9/10 | 3221 days | 1% |
| Ava Segal | 7/10 | 3247 days | 2% |
| Alex Macdonald | 9/10 | 3247 days | 2% |
| Bruce Peat | 9/10 | 3247 days | 2% |
| Charlotte Demasieres | 8/10 | 3247 days | 2% |
| Oliver Mower | 10/10 | 3247 days | 2% |
| Stephan Gerhard | 10/10 | 3247 days | 2% |
| Scott Bremer | 9/10 | 3278 days | 2% |
| Neil Podkowsky | 8/10 | 3278 days | 2% |
| Mel Handford | 10/10 | 3308 days | 2% |
| Sarah | 10/10 | 3308 days | 2% |
| Matthias Jasch | 8/10 | 3308 days | 2% |
| jenny chatterson | 9/10 | 3308 days | 2% |
| Nicola | 10/10 | 3339 days | 2% |
| Melissa Coyle | 9/10 | 3339 days | 2% |
| H Nichols | 9/10 | 3369 days | 2% |
| Giulia Sassu | 10/10 | 3369 days | 2% |
| Sam Greenhill | 10/10 | 3553 days | 2% |
| June Harris | 10/10 | 3581 days | 2% |
| jennifer taylor | 10/10 | 3581 days | 2% |
| Greg Little | 7/10 | 3601 days | 1% |
| espitalier anne | 9/10 | 3612 days | 1% |
| Steve K | 10/10 | 3612 days | 1% |
| James Brewer | 9/10 | 3612 days | 1% |
| Flora Pense | 10/10 | 3612 days | 1% |
| Jonathan G | 10/10 | 3673 days | 1% |
| Ruth Mundy | 10/10 | 3734 days | 1% |
| Macha Laurent Macha Laurent | 9/10 | 3734 days | 1% |
| Mal B | 10/10 | 3765 days | 1% |
| Jonn Roscoe | 10/10 | 3857 days | 1% |
| Rosanna Moor | 10/10 | 3857 days | 1% |
| Michele | 10/10 | 3887 days | 1% |
| Jyothi Madanlal | 9/10 | 3887 days | 1% |
| sabrina benakouche | 10/10 | 3918 days | 1% |
| Nadiah Abdul Razak | 10/10 | 3918 days | 1% |
| Kamil Gottwald | 10/10 | 3946 days | 1% |
| Carol Wale | 10/10 | 3946 days | 1% |
| Juli Wolter | 10/10 | 3977 days | 1% |
| Laura Mrozinski | 9/10 | 3977 days | 1% |
| Jon Edvard | 10/10 | 4008 days | 1% |
| Kim | 10/10 | 4008 days | 1% |
| Sean Santee | 9/10 | 4038 days | 1% |
| Rob | 9/10 | 4038 days | 1% |
| Martin Shead | 9/10 | 4038 days | 1% |
| Ben K. C. Laksana | 8/10 | 4069 days | 1% |
| Ken Barrett | 10/10 | 4069 days | 1% |
| John Ryan | 10/10 | 4069 days | 1% |
| Matt Wilson | 10/10 | 4069 days | 1% |
| Pascaline Ruhl | 10/10 | 4099 days | 1% |
| AnneDef | 10/10 | 4099 days | 1% |
| Peter Scanes | 9/10 | 4099 days | 1% |
| nicola1 | 10/10 | 4099 days | 1% |
| Renate | 10/10 | 4222 days | 0% |
| CJ1411 | 9/10 | 4311 days | 0% |
| Nicola Cooper | 9/10 | 4311 days | 0% |
| Auckland Piwis | 9/10 | 4311 days | 0% |
| Emma S | 10/10 | 4342 days | 0% |
| Jared | 10/10 | 4373 days | 0% |
| laynee jones | 10/10 | 4373 days | 0% |
| larilau | 9/10 | 4403 days | 1% |
| medellia371 | 9/10 | 4434 days | 1% |
| lisatim | 9/10 | 4587 days | 1% |
| Nick Rath | 10/10 | 4617 days | 1% |
| Mr NisbetJones | 8/10 | 4653 days | 1% |
| mcphersj | 9/10 | 4708 days | 1% |
| teammahoney | 10/10 | 4708 days | 1% |
| MVT | 10/10 | 4739 days | 1% |
| TaylorEigsti | 10/10 | 4769 days | 1% |
| mark2073ranker | 10/10 | 4769 days | 1% |
| Jocelyn | 10/10 | 4769 days | 1% |
| TwoBackpacksOneWorld | 9/10 | 4800 days | 1% |
| shaneo12 | 10/10 | 4861 days | 1% |
| cannailloune | 9/10 | 4861 days | 1% |
| melandcharles | 10/10 | 4983 days | 1% |
| xanthiaj | 9/10 | 5014 days | 1% |
| Mark Irwin | 8/10 | 5025 days | 1% |
| jhazel | 10/10 | 5104 days | 1% |
| masagoes | 9/10 | 5134 days | 1% |
| quirkey8 | 10/10 | 5165 days | 1% |
| SarahMc | 10/10 | 5165 days | 1% |
| jessh | 10/10 | 5165 days | 1% |
| MichaelMatthias | 10/10 | 5195 days | 1% |
| Daz | 10/10 | 5195 days | 1% |
| mattw887 | 6/10 | 5257 days | 1% |
| Angus10 | 10/10 | 5257 days | 1% |
| griffithgreg | 10/10 | 5287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Camperco experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Camperco experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| … | … |
Balancing Adjustment
0.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.