Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
127 Valid Reviews
The Road Runner Rentals experience has a total of 141 reviews. There are 127 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 24 |
|
19% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
77.95% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brian and Anne | 10/10 | 1797 days | 100% |
| Serwan | 1/10 | 1797 days | 40% |
| Eire1988 | 1/10 | 1857 days | 39% |
| clemens | 10/10 | 1857 days | 98% |
| Dominique | 10/10 | 1857 days | 98% |
| Christine Bourdette | 10/10 | 1887 days | 97% |
| Kyle Palframan | 10/10 | 1888 days | 97% |
| Olaf | 9/10 | 1888 days | 96% |
| Chris Herring | 10/10 | 1918 days | 95% |
| Monika | 10/10 | 1918 days | 95% |
| Koulikovski Jordan | 8/10 | 1918 days | 94% |
| Alana | 10/10 | 2132 days | 87% |
| Laura Jane | 10/10 | 2252 days | 82% |
| Clothilde Charron | 10/10 | 2283 days | 81% |
| Laura Dyne | 8/10 | 2527 days | 70% |
| Lucas keenan | 1/10 | 2528 days | 29% |
| Emmanuel HAulon | 7/10 | 2555 days | 66% |
| Victor Miccolis | 7/10 | 2555 days | 66% |
| yoannperrault@hotmail.com | 1/10 | 2556 days | 28% |
| Barbara Nakai | 9/10 | 2585 days | 69% |
| Ida Fran | 2/10 | 2586 days | 31% |
| Paul Reeves | 10/10 | 2586 days | 69% |
| Jacques Kemp | 7/10 | 2586 days | 64% |
| Laura Smith | 9/10 | 2587 days | 69% |
| Peter Bollen | 2/10 | 2618 days | 30% |
| nico dewaele | 7/10 | 2647 days | 62% |
| Damien Parker | 2/10 | 2861 days | 26% |
| Patricia Wright | 10/10 | 2861 days | 59% |
| Alberto Meseguer | 1/10 | 2861 days | 23% |
| Wayne Walker | 8/10 | 2892 days | 56% |
| Lucie Bultez | 2/10 | 2892 days | 26% |
| Patti Rossie | 2/10 | 2892 days | 26% |
| Stephanie Mills | 1/10 | 2892 days | 23% |
| Gilbert Keiser | 7/10 | 2898 days | 30% |
| Matti Picus | 7/10 | 2907 days | 30% |
| Han Li | 9/10 | 2909 days | 33% |
| Karen Regehr-Smith | 8/10 | 2920 days | 55% |
| Bo Zhou | 8/10 | 2920 days | 55% |
| Conrad Rossouw | 10/10 | 2920 days | 56% |
| Karen Mcnosh | 10/10 | 2951 days | 55% |
| ellen scully | 8/10 | 2951 days | 54% |
| Ellie Morrison | 2/10 | 2951 days | 25% |
| MARTA FLORES | 8/10 | 2951 days | 54% |
| Michael Kaus | 5/10 | 2952 days | 42% |
| Einar Wergeland-Jenssen | 2/10 | 2982 days | 24% |
| celine gries | 10/10 | 2982 days | 54% |
| Kayla | 6/10 | 2987 days | 24% |
| Anouk Goemans | 9/10 | 2987 days | 31% |
| Paul Gallagher | 10/10 | 3012 days | 53% |
| Bram Hoonhout | 10/10 | 3012 days | 53% |
| Gerard Lane | 1/10 | 3043 days | 20% |
| Phil Duggan | 1/10 | 3073 days | 20% |
| Susan Boyton | 10/10 | 3257 days | 43% |
| Normand Latour | 9/10 | 3257 days | 43% |
| Christine Singman Serio | 8/10 | 3286 days | 41% |
| herbert van wijngaarden | 9/10 | 3286 days | 41% |
| Bettina Castell | 2/10 | 3287 days | 19% |
| Patrick Tram Garrett | 10/10 | 3317 days | 41% |
| Judith K. | 9/10 | 3317 days | 40% |
| J | 10/10 | 3317 days | 41% |
| Chet Wah | 10/10 | 3318 days | 41% |
| Mauro Scali | 7/10 | 3318 days | 38% |
| matt west | 7/10 | 3318 days | 38% |
| oly steel | 6/10 | 3318 days | 35% |
| Chantal Beeli | 8/10 | 3348 days | 39% |
| Maya Adriani | 10/10 | 3348 days | 39% |
| Terry Lui | 8/10 | 3349 days | 39% |
| Scott Edward | 1/10 | 3378 days | 15% |
| Robin Duris | 10/10 | 3378 days | 38% |
| Haitao Huang | 10/10 | 3378 days | 38% |
| Colin Jones | 9/10 | 3378 days | 38% |
| Miquel Fabro | 9/10 | 3379 days | 38% |
| Ashlie Willett | 10/10 | 3410 days | 37% |
| Felix Riether | 9/10 | 3410 days | 37% |
| matt smith | 10/10 | 3531 days | 32% |
| Felix Graf | 10/10 | 3562 days | 31% |
| Linden E | 10/10 | 3592 days | 30% |
| Niki Pearce | 8/10 | 3592 days | 29% |
| Don Wiljamaa | 9/10 | 3623 days | 28% |
| Terhi Rajala | 1/10 | 3623 days | 11% |
| stephen boston | 10/10 | 3623 days | 29% |
| Freek Dix | 10/10 | 3623 days | 29% |
| Lydia Lennox | 10/10 | 3623 days | 29% |
| Christopher Hobbs | 9/10 | 3623 days | 28% |
| oded braverman | 8/10 | 3623 days | 28% |
| Joost Donkers | 8/10 | 3624 days | 28% |
| leslie page | 10/10 | 3651 days | 28% |
| Emily Minty | 10/10 | 3651 days | 28% |
| Denis Fitzsimons | 8/10 | 3651 days | 27% |
| Liz and Alan Weathers | 7/10 | 3661 days | 14% |
| Ian Smith | 1/10 | 3682 days | 10% |
| Michal Valovic | 9/10 | 3682 days | 26% |
| Anna Kammann | 10/10 | 3682 days | 26% |
| Katharina Rebstock | 8/10 | 3682 days | 26% |
| Jean Shears | 8/10 | 3682 days | 26% |
| Charles Xu | 9/10 | 3682 days | 26% |
| Mohamed Shahabdeen | 10/10 | 3682 days | 26% |
| will jennings | 10/10 | 3682 days | 26% |
| yann zebiche | 10/10 | 3682 days | 26% |
| Albert Mari | 9/10 | 3682 days | 26% |
| Ally Cook | 7/10 | 3709 days | 13% |
| Tammie Fraser | 10/10 | 3743 days | 24% |
| Karen Jiang | 9/10 | 3743 days | 24% |
| Abby Wallwork | 10/10 | 3774 days | 23% |
| Hannah Purser | 10/10 | 3835 days | 20% |
| Nicole | 10/10 | 3836 days | 20% |
| Catherine Bew | 10/10 | 3928 days | 17% |
| Kelly Murray | 10/10 | 3958 days | 16% |
| christoph martensson | 9/10 | 4079 days | 11% |
| keith murray | 10/10 | 4109 days | 10% |
| Renee | 8/10 | 4170 days | 7% |
| Bradly Beukes | 10/10 | 4232 days | 5% |
| tracy | 9/10 | 4293 days | 2% |
| Schumi Döpfer | 10/10 | 4323 days | 1% |
| Janina Hoffmann | 5/10 | 4349 days | 0% |
| Ally | 9/10 | 4354 days | 0% |
| 53V0 | 10/10 | 4658 days | 19% |
| stellmaris | 10/10 | 4658 days | 19% |
| petevir | 10/10 | 4688 days | 19% |
| Simon Rawlinson | 9/10 | 4700 days | 11% |
| Rocco Christian | 3/10 | 4742 days | 2% |
| Jessica Lane | 9/10 | 4745 days | 11% |
| RomaChoolun | 9/10 | 4840 days | 19% |
| Kolja Chromow | 10/10 | 5085 days | 19% |
| lee05 | 9/10 | 5085 days | 19% |
| Leon Burgess | 10/10 | 5144 days | 19% |
| Jon | 6/10 | 5890 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
4.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.