Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt Eden (Maungawhau).
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mount / Mt Eden (Maungawhau)
Valid Reviews
44 Valid Reviews
The Mount / Mt Eden (Maungawhau) experience has a total of 44 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 44 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
18% |
| 9/10 | 5 |
|
11% |
| 8/10 | 17 |
|
39% |
| 7/10 | 9 |
|
20% |
| 6/10 | 5 |
|
11% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.45% Average
The raw data average (mean) for all the Mount / Mt Eden (Maungawhau) valid reviews is 80.45% and is based on 44 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
38 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 44 valid reviews, the experience has 38 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 38 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
21% |
| 9/10 | 4 |
|
11% |
| 8/10 | 13 |
|
34% |
| 7/10 | 8 |
|
21% |
| 6/10 | 5 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.53% Average
The raw data average (mean) for all the Mount / Mt Eden (Maungawhau) face-to-face reviews is 80.53% and is based on 38 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mario Schaeffer | 8/10 | 2971 days | 100% |
| Kathrin Herbst | 8/10 | 2975 days | 100% |
| Michael | 7/10 | 3011 days | 90% |
| Lucie Revay | 9/10 | 3012 days | 98% |
| Micha Kuster | 8/10 | 3013 days | 96% |
| Theresa Slaghekke | 8/10 | 3024 days | 95% |
| Sarah | 7/10 | 3036 days | 88% |
| Eva Neumann | 7/10 | 3268 days | 68% |
| Ana Coulee | 8/10 | 3272 days | 73% |
| Cecile Santiaux | 8/10 | 3272 days | 73% |
| Janina | 10/10 | 3272 days | 75% |
| Arthur | 8/10 | 3272 days | 73% |
| Maike W | 9/10 | 3278 days | 73% |
| Elbrich | 6/10 | 3278 days | 60% |
| Gerbrand Smidt | 8/10 | 3281 days | 72% |
| Thea Nicholas | 7/10 | 3297 days | 66% |
| Sebastian Reinhardy | 6/10 | 3321 days | 57% |
| Joris | 9/10 | 3322 days | 69% |
| Juro | 9/10 | 3322 days | 69% |
| Mark White | 10/10 | 3324 days | 70% |
| Melanie Kronbichler | 7/10 | 3328 days | 63% |
| Ruven Rintelmann | 6/10 | 3328 days | 56% |
| Dario Leyrer | 6/10 | 3330 days | 56% |
| David | 8/10 | 3337 days | 67% |
| Julie | 9/10 | 3373 days | 65% |
| Ahmed Mohsen Aly | 8/10 | 3418 days | 60% |
| Eva Marsikova | 10/10 | 3655 days | 40% |
| Marie Schmid | 7/10 | 3685 days | 33% |
| Laurent Arditi | 8/10 | 3876 days | 19% |
| Lola | 10/10 | 3997 days | 8% |
| Alisa | 10/10 | 3997 days | 8% |
| Garry Renton | 10/10 | 4005 days | 8% |
| Claire Dann | 10/10 | 4088 days | 0% |
| Christian | 8/10 | 4387 days | 19% |
| Selina Lott | 6/10 | 4398 days | 14% |
| Constanze | 7/10 | 4398 days | 17% |
| Andy Lever | 8/10 | 4865 days | 19% |
| Dogoneit | 8/10 | 5094 days | 19% |
| Liz & Jim | 8/10 | 5119 days | 19% |
| Matthew Franklin | 8/10 | 5127 days | 19% |
| Barry | 7/10 | 5146 days | 17% |
| Laura Walters | 7/10 | 5517 days | 17% |
| Mathias | 8/10 | 5549 days | 19% |
| Stefanie Micheler | 10/10 | 5591 days | 20% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Mount / Mt Eden (Maungawhau) does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
3.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.