Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 275 days | 100% |
| Mike Fricker | 10/10 | 2314 days | 4% |
| Gregg Wagstaff | 10/10 | 2880 days | 3% |
| Kate and Dom | 10/10 | 2902 days | 3% |
| Sebastian and Johanna | 9/10 | 2905 days | 3% |
| Isabel Zedelius | 9/10 | 2932 days | 3% |
| Danielle | 8/10 | 2941 days | 3% |
| Bernd Giermann | 8/10 | 2943 days | 3% |
| Magdalena | 10/10 | 2968 days | 3% |
| Laia Pujol | 10/10 | 2973 days | 3% |
| Kayla | 7/10 | 2987 days | 3% |
| Lene Nilsson | 10/10 | 2989 days | 3% |
| Evelyn Rloeh | 9/10 | 2995 days | 3% |
| Luke | 8/10 | 2995 days | 3% |
| Gio Zy | 9/10 | 2998 days | 3% |
| Brigitte Schneider | 10/10 | 3013 days | 3% |
| Gordon Todan | 10/10 | 3020 days | 3% |
| Gerrit Misterek | 9/10 | 3020 days | 3% |
| Vanuxem | 8/10 | 3228 days | 2% |
| Katharina Miehling | 9/10 | 3231 days | 2% |
| Ana Coulee | 7/10 | 3232 days | 2% |
| Cecile Santiaux | 7/10 | 3232 days | 2% |
| Tom Teuber | 7/10 | 3241 days | 2% |
| Anika Danits | 9/10 | 3241 days | 2% |
| Valerie Bernardini | 7/10 | 3247 days | 2% |
| Heidi et Mat | 8/10 | 3247 days | 2% |
| Aparna Gula | 10/10 | 3247 days | 2% |
| Aaron McCartie | 10/10 | 3247 days | 2% |
| Masamichi Takezawa | 10/10 | 3249 days | 2% |
| Yuko Mizuno | 10/10 | 3249 days | 2% |
| Benedikt Hang | 5/10 | 3251 days | 2% |
| Brad Dobsky | 7/10 | 3252 days | 2% |
| Thea Nicholas | 7/10 | 3257 days | 2% |
| Calum Penn | 10/10 | 3258 days | 2% |
| Jessica Mackie | 7/10 | 3260 days | 2% |
| John and Jan | 9/10 | 3260 days | 2% |
| Lizzie Sitton | 8/10 | 3286 days | 2% |
| David Sitton | 9/10 | 3286 days | 2% |
| Grace and Maria | 6/10 | 3289 days | 2% |
| Maria Brauherr | 8/10 | 3290 days | 2% |
| Anaelle Morand | 7/10 | 3295 days | 2% |
| Jitka and Matej | 9/10 | 3331 days | 2% |
| Guilaine Durieux | 10/10 | 3333 days | 2% |
| Brita Topp | 10/10 | 3958 days | 1% |
| Stefan Glock | 9/10 | 3972 days | 1% |
| Adam | 9/10 | 3981 days | 1% |
| Elena Wilkins | 10/10 | 3986 days | 1% |
| Johannes Grellmann | 10/10 | 3986 days | 1% |
| Sophia | 10/10 | 4002 days | 1% |
| Jakob | 9/10 | 4002 days | 1% |
| Bernhard Fulterer | 8/10 | 4005 days | 1% |
| Eugen Lehner | 8/10 | 4008 days | 1% |
| Max Stein | 8/10 | 4008 days | 1% |
| Nigel | 10/10 | 4024 days | 1% |
| Soizic | 10/10 | 4340 days | 0% |
| Glenn Surzur | 9/10 | 4350 days | 0% |
| Kathy Arthurs | 8/10 | 4354 days | 0% |
| Paul Liecke | 6/10 | 4356 days | 0% |
| Florent Corino | 8/10 | 4358 days | 0% |
| Amiot Cyriane | 10/10 | 4358 days | 0% |
| Mary Neustroski | 10/10 | 4368 days | 0% |
| Michael Kretzschmar | 9/10 | 4430 days | 1% |
| Dirk | 8/10 | 4442 days | 1% |
| maelstrom | 9/10 | 4688 days | 1% |
| Markus Frei | 10/10 | 4705 days | 1% |
| Lorna Williams | 8/10 | 4714 days | 1% |
| Brian Livesey | 9/10 | 4724 days | 1% |
| Ian Bailey | 8/10 | 4728 days | 1% |
| Jeroen Bartos | 9/10 | 4732 days | 1% |
| Michael & Rosemary Smith | 9/10 | 4734 days | 1% |
| Kim Thorsted | 8/10 | 4742 days | 1% |
| Andreas Kristiansen | 8/10 | 4742 days | 1% |
| Louis Smit | 8/10 | 4743 days | 1% |
| Rachel_Flowers | 6/10 | 4810 days | 1% |
| Paul | 7/10 | 4817 days | 1% |
| Alibeare | 10/10 | 4871 days | 1% |
| Powerfamily | 7/10 | 4963 days | 1% |
| Eric Grant | 9/10 | 5059 days | 1% |
| Koen Vanlede | 10/10 | 5071 days | 1% |
| Kate Morgan | 7/10 | 5073 days | 1% |
| Victoria Boolsen | 10/10 | 5077 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5081 days | 1% |
| Mike and Diane Baker | 9/10 | 5086 days | 1% |
| John | 7/10 | 5097 days | 1% |
| Andy | 8/10 | 5100 days | 1% |
| Ross Hughes | 7/10 | 5104 days | 1% |
| Petersen | 10/10 | 5106 days | 1% |
| Tanner | 10/10 | 5108 days | 1% |
| Adam Gerrard | 8/10 | 5380 days | 1% |
| wilsoneng | 10/10 | 5419 days | 1% |
| Jan Lynch | 10/10 | 5437 days | 1% |
| Michael | 10/10 | 5460 days | 1% |
| Ferth | 9/10 | 5464 days | 1% |
| Christen Hans | 10/10 | 5464 days | 1% |
| Paul Ritchie | 9/10 | 5473 days | 1% |
| frederike | 8/10 | 5525 days | 1% |
| nadinef | 9/10 | 5532 days | 1% |
| PeterK1 | 9/10 | 5768 days | 1% |
| Sofie | 7/10 | 5779 days | 1% |
| Hans | 9/10 | 5801 days | 1% |
| BrunoG | 10/10 | 5802 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.