Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 649 days | 100% |
| Mike Fricker | 10/10 | 2688 days | 4% |
| Gregg Wagstaff | 10/10 | 3254 days | 3% |
| Kate and Dom | 10/10 | 3276 days | 3% |
| Sebastian and Johanna | 9/10 | 3279 days | 3% |
| Isabel Zedelius | 9/10 | 3306 days | 3% |
| Danielle | 8/10 | 3315 days | 3% |
| Bernd Giermann | 8/10 | 3317 days | 3% |
| Magdalena | 10/10 | 3342 days | 3% |
| Laia Pujol | 10/10 | 3347 days | 3% |
| Kayla | 7/10 | 3361 days | 2% |
| Lene Nilsson | 10/10 | 3363 days | 3% |
| Evelyn Rloeh | 9/10 | 3369 days | 3% |
| Luke | 8/10 | 3369 days | 3% |
| Gio Zy | 9/10 | 3372 days | 3% |
| Brigitte Schneider | 10/10 | 3387 days | 3% |
| Gordon Todan | 10/10 | 3394 days | 3% |
| Gerrit Misterek | 9/10 | 3394 days | 3% |
| Vanuxem | 8/10 | 3602 days | 2% |
| Katharina Miehling | 9/10 | 3605 days | 2% |
| Ana Coulee | 7/10 | 3606 days | 2% |
| Cecile Santiaux | 7/10 | 3606 days | 2% |
| Tom Teuber | 7/10 | 3615 days | 2% |
| Anika Danits | 9/10 | 3615 days | 2% |
| Valerie Bernardini | 7/10 | 3621 days | 2% |
| Heidi et Mat | 8/10 | 3621 days | 2% |
| Aparna Gula | 10/10 | 3621 days | 2% |
| Aaron McCartie | 10/10 | 3621 days | 2% |
| Masamichi Takezawa | 10/10 | 3623 days | 2% |
| Yuko Mizuno | 10/10 | 3623 days | 2% |
| Benedikt Hang | 5/10 | 3625 days | 1% |
| Brad Dobsky | 7/10 | 3626 days | 2% |
| Thea Nicholas | 7/10 | 3631 days | 2% |
| Calum Penn | 10/10 | 3632 days | 2% |
| Jessica Mackie | 7/10 | 3634 days | 2% |
| John and Jan | 9/10 | 3634 days | 2% |
| Lizzie Sitton | 8/10 | 3660 days | 2% |
| David Sitton | 9/10 | 3660 days | 2% |
| Grace and Maria | 6/10 | 3663 days | 2% |
| Maria Brauherr | 8/10 | 3664 days | 2% |
| Anaelle Morand | 7/10 | 3669 days | 2% |
| Jitka and Matej | 9/10 | 3705 days | 2% |
| Guilaine Durieux | 10/10 | 3707 days | 2% |
| Brita Topp | 10/10 | 4332 days | 0% |
| Stefan Glock | 9/10 | 4346 days | 0% |
| Adam | 9/10 | 4355 days | 0% |
| Elena Wilkins | 10/10 | 4360 days | 0% |
| Johannes Grellmann | 10/10 | 4360 days | 0% |
| Sophia | 10/10 | 4376 days | 0% |
| Jakob | 9/10 | 4376 days | 0% |
| Bernhard Fulterer | 8/10 | 4379 days | 0% |
| Eugen Lehner | 8/10 | 4382 days | 1% |
| Max Stein | 8/10 | 4382 days | 1% |
| Nigel | 10/10 | 4398 days | 1% |
| Soizic | 10/10 | 4714 days | 1% |
| Glenn Surzur | 9/10 | 4724 days | 1% |
| Kathy Arthurs | 8/10 | 4728 days | 1% |
| Paul Liecke | 6/10 | 4730 days | 1% |
| Florent Corino | 8/10 | 4732 days | 1% |
| Amiot Cyriane | 10/10 | 4732 days | 1% |
| Mary Neustroski | 10/10 | 4742 days | 1% |
| Michael Kretzschmar | 9/10 | 4804 days | 1% |
| Dirk | 8/10 | 4816 days | 1% |
| maelstrom | 9/10 | 5062 days | 1% |
| Markus Frei | 10/10 | 5079 days | 1% |
| Lorna Williams | 8/10 | 5088 days | 1% |
| Brian Livesey | 9/10 | 5098 days | 1% |
| Ian Bailey | 8/10 | 5102 days | 1% |
| Jeroen Bartos | 9/10 | 5106 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5108 days | 1% |
| Kim Thorsted | 8/10 | 5116 days | 1% |
| Andreas Kristiansen | 8/10 | 5116 days | 1% |
| Louis Smit | 8/10 | 5117 days | 1% |
| Rachel_Flowers | 6/10 | 5184 days | 1% |
| Paul | 7/10 | 5191 days | 1% |
| Alibeare | 10/10 | 5245 days | 1% |
| Powerfamily | 7/10 | 5337 days | 1% |
| Eric Grant | 9/10 | 5433 days | 1% |
| Koen Vanlede | 10/10 | 5445 days | 1% |
| Kate Morgan | 7/10 | 5447 days | 1% |
| Victoria Boolsen | 10/10 | 5451 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5455 days | 1% |
| Mike and Diane Baker | 9/10 | 5460 days | 1% |
| John | 7/10 | 5471 days | 1% |
| Andy | 8/10 | 5474 days | 1% |
| Ross Hughes | 7/10 | 5478 days | 1% |
| Petersen | 10/10 | 5480 days | 1% |
| Tanner | 10/10 | 5482 days | 1% |
| Adam Gerrard | 8/10 | 5754 days | 1% |
| wilsoneng | 10/10 | 5793 days | 1% |
| Jan Lynch | 10/10 | 5811 days | 1% |
| Michael | 10/10 | 5834 days | 1% |
| Ferth | 9/10 | 5838 days | 1% |
| Christen Hans | 10/10 | 5838 days | 1% |
| Paul Ritchie | 9/10 | 5847 days | 1% |
| frederike | 8/10 | 5899 days | 1% |
| nadinef | 9/10 | 5906 days | 1% |
| PeterK1 | 9/10 | 6142 days | 1% |
| Sofie | 7/10 | 6153 days | 1% |
| Hans | 9/10 | 6175 days | 1% |
| BrunoG | 10/10 | 6176 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.