Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 316 days | 100% |
| Mike Fricker | 10/10 | 2355 days | 4% |
| Gregg Wagstaff | 10/10 | 2921 days | 2% |
| Kate and Dom | 10/10 | 2943 days | 2% |
| Sebastian and Johanna | 9/10 | 2946 days | 2% |
| Isabel Zedelius | 9/10 | 2973 days | 2% |
| Danielle | 8/10 | 2982 days | 2% |
| Bernd Giermann | 8/10 | 2984 days | 2% |
| Magdalena | 10/10 | 3009 days | 2% |
| Laia Pujol | 10/10 | 3014 days | 2% |
| Kayla | 7/10 | 3028 days | 2% |
| Lene Nilsson | 10/10 | 3030 days | 2% |
| Evelyn Rloeh | 9/10 | 3036 days | 2% |
| Luke | 8/10 | 3036 days | 2% |
| Gio Zy | 9/10 | 3039 days | 2% |
| Brigitte Schneider | 10/10 | 3054 days | 2% |
| Gordon Todan | 10/10 | 3061 days | 2% |
| Gerrit Misterek | 9/10 | 3061 days | 2% |
| Vanuxem | 8/10 | 3269 days | 2% |
| Katharina Miehling | 9/10 | 3272 days | 2% |
| Ana Coulee | 7/10 | 3273 days | 1% |
| Cecile Santiaux | 7/10 | 3273 days | 1% |
| Tom Teuber | 7/10 | 3282 days | 1% |
| Anika Danits | 9/10 | 3282 days | 2% |
| Valerie Bernardini | 7/10 | 3288 days | 1% |
| Heidi et Mat | 8/10 | 3288 days | 2% |
| Aparna Gula | 10/10 | 3288 days | 2% |
| Aaron McCartie | 10/10 | 3288 days | 2% |
| Masamichi Takezawa | 10/10 | 3290 days | 2% |
| Yuko Mizuno | 10/10 | 3290 days | 2% |
| Benedikt Hang | 5/10 | 3292 days | 1% |
| Brad Dobsky | 7/10 | 3293 days | 1% |
| Thea Nicholas | 7/10 | 3298 days | 1% |
| Calum Penn | 10/10 | 3299 days | 2% |
| Jessica Mackie | 7/10 | 3301 days | 1% |
| John and Jan | 9/10 | 3301 days | 2% |
| Lizzie Sitton | 8/10 | 3327 days | 1% |
| David Sitton | 9/10 | 3327 days | 2% |
| Grace and Maria | 6/10 | 3330 days | 1% |
| Maria Brauherr | 8/10 | 3331 days | 1% |
| Anaelle Morand | 7/10 | 3336 days | 1% |
| Jitka and Matej | 9/10 | 3372 days | 1% |
| Guilaine Durieux | 10/10 | 3374 days | 1% |
| Brita Topp | 10/10 | 3999 days | 0% |
| Stefan Glock | 9/10 | 4013 days | 0% |
| Adam | 9/10 | 4022 days | 0% |
| Elena Wilkins | 10/10 | 4027 days | 0% |
| Johannes Grellmann | 10/10 | 4027 days | 0% |
| Sophia | 10/10 | 4043 days | 0% |
| Jakob | 9/10 | 4043 days | 0% |
| Bernhard Fulterer | 8/10 | 4046 days | 0% |
| Eugen Lehner | 8/10 | 4049 days | 0% |
| Max Stein | 8/10 | 4049 days | 0% |
| Nigel | 10/10 | 4065 days | 0% |
| Soizic | 10/10 | 4381 days | 0% |
| Glenn Surzur | 9/10 | 4391 days | 0% |
| Kathy Arthurs | 8/10 | 4395 days | 0% |
| Paul Liecke | 6/10 | 4397 days | 0% |
| Florent Corino | 8/10 | 4399 days | 0% |
| Amiot Cyriane | 10/10 | 4399 days | 0% |
| Mary Neustroski | 10/10 | 4409 days | 0% |
| Michael Kretzschmar | 9/10 | 4471 days | 0% |
| Dirk | 8/10 | 4483 days | 0% |
| maelstrom | 9/10 | 4729 days | 0% |
| Markus Frei | 10/10 | 4746 days | 0% |
| Lorna Williams | 8/10 | 4755 days | 0% |
| Brian Livesey | 9/10 | 4765 days | 0% |
| Ian Bailey | 8/10 | 4769 days | 0% |
| Jeroen Bartos | 9/10 | 4773 days | 0% |
| Michael & Rosemary Smith | 9/10 | 4775 days | 0% |
| Kim Thorsted | 8/10 | 4783 days | 0% |
| Andreas Kristiansen | 8/10 | 4783 days | 0% |
| Louis Smit | 8/10 | 4784 days | 0% |
| Rachel_Flowers | 6/10 | 4851 days | 0% |
| Paul | 7/10 | 4858 days | 0% |
| Alibeare | 10/10 | 4912 days | 0% |
| Powerfamily | 7/10 | 5004 days | 0% |
| Eric Grant | 9/10 | 5100 days | 0% |
| Koen Vanlede | 10/10 | 5112 days | 0% |
| Kate Morgan | 7/10 | 5114 days | 0% |
| Victoria Boolsen | 10/10 | 5118 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5122 days | 0% |
| Mike and Diane Baker | 9/10 | 5127 days | 0% |
| John | 7/10 | 5138 days | 0% |
| Andy | 8/10 | 5141 days | 0% |
| Ross Hughes | 7/10 | 5145 days | 0% |
| Petersen | 10/10 | 5147 days | 0% |
| Tanner | 10/10 | 5149 days | 0% |
| Adam Gerrard | 8/10 | 5421 days | 0% |
| wilsoneng | 10/10 | 5460 days | 0% |
| Jan Lynch | 10/10 | 5478 days | 0% |
| Michael | 10/10 | 5501 days | 0% |
| Ferth | 9/10 | 5505 days | 0% |
| Christen Hans | 10/10 | 5505 days | 0% |
| Paul Ritchie | 9/10 | 5514 days | 0% |
| frederike | 8/10 | 5566 days | 0% |
| nadinef | 9/10 | 5573 days | 0% |
| PeterK1 | 9/10 | 5809 days | 0% |
| Sofie | 7/10 | 5820 days | 0% |
| Hans | 9/10 | 5842 days | 0% |
| BrunoG | 10/10 | 5843 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.