G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 585 days | 100% |
| Mike Fricker | 10/10 | 2624 days | 4% |
| Gregg Wagstaff | 10/10 | 3190 days | 3% |
| Kate and Dom | 10/10 | 3212 days | 3% |
| Sebastian and Johanna | 9/10 | 3215 days | 3% |
| Isabel Zedelius | 9/10 | 3242 days | 3% |
| Danielle | 8/10 | 3251 days | 3% |
| Bernd Giermann | 8/10 | 3253 days | 3% |
| Magdalena | 10/10 | 3278 days | 3% |
| Laia Pujol | 10/10 | 3283 days | 3% |
| Kayla | 7/10 | 3297 days | 2% |
| Lene Nilsson | 10/10 | 3299 days | 3% |
| Evelyn Rloeh | 9/10 | 3305 days | 2% |
| Luke | 8/10 | 3305 days | 2% |
| Gio Zy | 9/10 | 3308 days | 2% |
| Brigitte Schneider | 10/10 | 3323 days | 2% |
| Gordon Todan | 10/10 | 3330 days | 2% |
| Gerrit Misterek | 9/10 | 3330 days | 2% |
| Vanuxem | 8/10 | 3538 days | 2% |
| Katharina Miehling | 9/10 | 3541 days | 2% |
| Ana Coulee | 7/10 | 3542 days | 2% |
| Cecile Santiaux | 7/10 | 3542 days | 2% |
| Tom Teuber | 7/10 | 3551 days | 2% |
| Anika Danits | 9/10 | 3551 days | 2% |
| Valerie Bernardini | 7/10 | 3557 days | 2% |
| Heidi et Mat | 8/10 | 3557 days | 2% |
| Aparna Gula | 10/10 | 3557 days | 2% |
| Aaron McCartie | 10/10 | 3557 days | 2% |
| Masamichi Takezawa | 10/10 | 3559 days | 2% |
| Yuko Mizuno | 10/10 | 3559 days | 2% |
| Benedikt Hang | 5/10 | 3561 days | 1% |
| Brad Dobsky | 7/10 | 3562 days | 2% |
| Thea Nicholas | 7/10 | 3567 days | 2% |
| Calum Penn | 10/10 | 3568 days | 2% |
| Jessica Mackie | 7/10 | 3570 days | 2% |
| John and Jan | 9/10 | 3570 days | 2% |
| Lizzie Sitton | 8/10 | 3596 days | 2% |
| David Sitton | 9/10 | 3596 days | 2% |
| Grace and Maria | 6/10 | 3599 days | 2% |
| Maria Brauherr | 8/10 | 3600 days | 2% |
| Anaelle Morand | 7/10 | 3605 days | 2% |
| Jitka and Matej | 9/10 | 3641 days | 2% |
| Guilaine Durieux | 10/10 | 3643 days | 2% |
| Brita Topp | 10/10 | 4268 days | 0% |
| Stefan Glock | 9/10 | 4282 days | 0% |
| Adam | 9/10 | 4291 days | 0% |
| Elena Wilkins | 10/10 | 4296 days | 0% |
| Johannes Grellmann | 10/10 | 4296 days | 0% |
| Sophia | 10/10 | 4312 days | 0% |
| Jakob | 9/10 | 4312 days | 0% |
| Bernhard Fulterer | 8/10 | 4315 days | 0% |
| Eugen Lehner | 8/10 | 4318 days | 0% |
| Max Stein | 8/10 | 4318 days | 0% |
| Nigel | 10/10 | 4334 days | 0% |
| Soizic | 10/10 | 4650 days | 1% |
| Glenn Surzur | 9/10 | 4660 days | 1% |
| Kathy Arthurs | 8/10 | 4664 days | 1% |
| Paul Liecke | 6/10 | 4666 days | 1% |
| Florent Corino | 8/10 | 4668 days | 1% |
| Amiot Cyriane | 10/10 | 4668 days | 1% |
| Mary Neustroski | 10/10 | 4678 days | 1% |
| Michael Kretzschmar | 9/10 | 4740 days | 1% |
| Dirk | 8/10 | 4752 days | 1% |
| maelstrom | 9/10 | 4998 days | 1% |
| Markus Frei | 10/10 | 5015 days | 1% |
| Lorna Williams | 8/10 | 5024 days | 1% |
| Brian Livesey | 9/10 | 5034 days | 1% |
| Ian Bailey | 8/10 | 5038 days | 1% |
| Jeroen Bartos | 9/10 | 5042 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5044 days | 1% |
| Kim Thorsted | 8/10 | 5052 days | 1% |
| Andreas Kristiansen | 8/10 | 5052 days | 1% |
| Louis Smit | 8/10 | 5053 days | 1% |
| Rachel_Flowers | 6/10 | 5120 days | 1% |
| Paul | 7/10 | 5127 days | 1% |
| Alibeare | 10/10 | 5181 days | 1% |
| Powerfamily | 7/10 | 5273 days | 1% |
| Eric Grant | 9/10 | 5369 days | 1% |
| Koen Vanlede | 10/10 | 5381 days | 1% |
| Kate Morgan | 7/10 | 5383 days | 1% |
| Victoria Boolsen | 10/10 | 5387 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5391 days | 1% |
| Mike and Diane Baker | 9/10 | 5396 days | 1% |
| John | 7/10 | 5407 days | 1% |
| Andy | 8/10 | 5410 days | 1% |
| Ross Hughes | 7/10 | 5414 days | 1% |
| Petersen | 10/10 | 5416 days | 1% |
| Tanner | 10/10 | 5418 days | 1% |
| Adam Gerrard | 8/10 | 5690 days | 1% |
| wilsoneng | 10/10 | 5729 days | 1% |
| Jan Lynch | 10/10 | 5747 days | 1% |
| Michael | 10/10 | 5770 days | 1% |
| Ferth | 9/10 | 5774 days | 1% |
| Christen Hans | 10/10 | 5774 days | 1% |
| Paul Ritchie | 9/10 | 5783 days | 1% |
| frederike | 8/10 | 5835 days | 1% |
| nadinef | 9/10 | 5842 days | 1% |
| PeterK1 | 9/10 | 6078 days | 1% |
| Sofie | 7/10 | 6089 days | 1% |
| Hans | 9/10 | 6111 days | 1% |
| BrunoG | 10/10 | 6112 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.