Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 204 days | 100% |
| Mike Fricker | 10/10 | 2243 days | 4% |
| Gregg Wagstaff | 10/10 | 2809 days | 3% |
| Kate and Dom | 10/10 | 2831 days | 3% |
| Sebastian and Johanna | 9/10 | 2834 days | 3% |
| Isabel Zedelius | 9/10 | 2861 days | 3% |
| Danielle | 8/10 | 2870 days | 3% |
| Bernd Giermann | 8/10 | 2872 days | 3% |
| Magdalena | 10/10 | 2897 days | 3% |
| Laia Pujol | 10/10 | 2902 days | 3% |
| Kayla | 7/10 | 2916 days | 3% |
| Lene Nilsson | 10/10 | 2918 days | 3% |
| Evelyn Rloeh | 9/10 | 2924 days | 3% |
| Luke | 8/10 | 2924 days | 3% |
| Gio Zy | 9/10 | 2927 days | 3% |
| Brigitte Schneider | 10/10 | 2942 days | 3% |
| Gordon Todan | 10/10 | 2949 days | 3% |
| Gerrit Misterek | 9/10 | 2949 days | 3% |
| Vanuxem | 8/10 | 3157 days | 2% |
| Katharina Miehling | 9/10 | 3160 days | 2% |
| Ana Coulee | 7/10 | 3161 days | 2% |
| Cecile Santiaux | 7/10 | 3161 days | 2% |
| Tom Teuber | 7/10 | 3170 days | 2% |
| Anika Danits | 9/10 | 3170 days | 2% |
| Valerie Bernardini | 7/10 | 3176 days | 2% |
| Heidi et Mat | 8/10 | 3176 days | 2% |
| Aparna Gula | 10/10 | 3176 days | 2% |
| Aaron McCartie | 10/10 | 3176 days | 2% |
| Masamichi Takezawa | 10/10 | 3178 days | 2% |
| Yuko Mizuno | 10/10 | 3178 days | 2% |
| Benedikt Hang | 5/10 | 3180 days | 2% |
| Brad Dobsky | 7/10 | 3181 days | 2% |
| Thea Nicholas | 7/10 | 3186 days | 2% |
| Calum Penn | 10/10 | 3187 days | 2% |
| Jessica Mackie | 7/10 | 3189 days | 2% |
| John and Jan | 9/10 | 3189 days | 2% |
| Lizzie Sitton | 8/10 | 3215 days | 2% |
| David Sitton | 9/10 | 3215 days | 2% |
| Grace and Maria | 6/10 | 3218 days | 2% |
| Maria Brauherr | 8/10 | 3219 days | 2% |
| Anaelle Morand | 7/10 | 3224 days | 2% |
| Jitka and Matej | 9/10 | 3260 days | 2% |
| Guilaine Durieux | 10/10 | 3262 days | 2% |
| Brita Topp | 10/10 | 3887 days | 1% |
| Stefan Glock | 9/10 | 3901 days | 1% |
| Adam | 9/10 | 3910 days | 1% |
| Elena Wilkins | 10/10 | 3915 days | 1% |
| Johannes Grellmann | 10/10 | 3915 days | 1% |
| Sophia | 10/10 | 3931 days | 1% |
| Jakob | 9/10 | 3931 days | 1% |
| Bernhard Fulterer | 8/10 | 3934 days | 1% |
| Eugen Lehner | 8/10 | 3937 days | 1% |
| Max Stein | 8/10 | 3937 days | 1% |
| Nigel | 10/10 | 3953 days | 1% |
| Soizic | 10/10 | 4269 days | 0% |
| Glenn Surzur | 9/10 | 4279 days | 0% |
| Kathy Arthurs | 8/10 | 4283 days | 0% |
| Paul Liecke | 6/10 | 4285 days | 0% |
| Florent Corino | 8/10 | 4287 days | 0% |
| Amiot Cyriane | 10/10 | 4287 days | 0% |
| Mary Neustroski | 10/10 | 4297 days | 0% |
| Michael Kretzschmar | 9/10 | 4359 days | 0% |
| Dirk | 8/10 | 4371 days | 0% |
| maelstrom | 9/10 | 4617 days | 1% |
| Markus Frei | 10/10 | 4634 days | 1% |
| Lorna Williams | 8/10 | 4643 days | 1% |
| Brian Livesey | 9/10 | 4653 days | 1% |
| Ian Bailey | 8/10 | 4657 days | 1% |
| Jeroen Bartos | 9/10 | 4661 days | 1% |
| Michael & Rosemary Smith | 9/10 | 4663 days | 1% |
| Kim Thorsted | 8/10 | 4671 days | 1% |
| Andreas Kristiansen | 8/10 | 4671 days | 1% |
| Louis Smit | 8/10 | 4672 days | 1% |
| Rachel_Flowers | 6/10 | 4739 days | 1% |
| Paul | 7/10 | 4746 days | 1% |
| Alibeare | 10/10 | 4800 days | 1% |
| Powerfamily | 7/10 | 4892 days | 1% |
| Eric Grant | 9/10 | 4988 days | 1% |
| Koen Vanlede | 10/10 | 5000 days | 1% |
| Kate Morgan | 7/10 | 5002 days | 1% |
| Victoria Boolsen | 10/10 | 5006 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5010 days | 1% |
| Mike and Diane Baker | 9/10 | 5015 days | 1% |
| John | 7/10 | 5026 days | 1% |
| Andy | 8/10 | 5029 days | 1% |
| Ross Hughes | 7/10 | 5033 days | 1% |
| Petersen | 10/10 | 5035 days | 1% |
| Tanner | 10/10 | 5037 days | 1% |
| Adam Gerrard | 8/10 | 5309 days | 1% |
| wilsoneng | 10/10 | 5348 days | 1% |
| Jan Lynch | 10/10 | 5366 days | 1% |
| Michael | 10/10 | 5389 days | 1% |
| Ferth | 9/10 | 5393 days | 1% |
| Christen Hans | 10/10 | 5393 days | 1% |
| Paul Ritchie | 9/10 | 5402 days | 1% |
| frederike | 8/10 | 5454 days | 1% |
| nadinef | 9/10 | 5461 days | 1% |
| PeterK1 | 9/10 | 5697 days | 1% |
| Sofie | 7/10 | 5708 days | 1% |
| Hans | 9/10 | 5730 days | 1% |
| BrunoG | 10/10 | 5731 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.