Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
194 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 200 reviews. There are 194 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 194 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 133 |
|
69% |
| 9/10 | 40 |
|
21% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.66% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.66% and is based on 194 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 194 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steve | 6/10 | 80 days | 91% |
| Glenda | 1/10 | 202 days | 42% |
| Taylor | 10/10 | 325 days | 100% |
| Ka Gill | 9/10 | 325 days | 99% |
| Rachel | 10/10 | 415 days | 96% |
| Jim Dodd | 10/10 | 446 days | 94% |
| Paul | 1/10 | 446 days | 38% |
| Chris | 8/10 | 507 days | 89% |
| Andre Castro | 10/10 | 568 days | 87% |
| Donna Harbidge | 10/10 | 568 days | 87% |
| Kelsey | 10/10 | 660 days | 80% |
| Christa | 10/10 | 660 days | 80% |
| J. Roesener | 10/10 | 691 days | 77% |
| Maggie Hirt | 10/10 | 691 days | 77% |
| 小B | 9/10 | 721 days | 74% |
| Beswick Family | 10/10 | 721 days | 75% |
| Kilee Leblanc | 10/10 | 721 days | 75% |
| Daniel Bez | 10/10 | 721 days | 75% |
| Marketa Sumara | 10/10 | 842 days | 63% |
| Andy | 5/10 | 842 days | 48% |
| Lottie | 10/10 | 1056 days | 41% |
| Eleanor and Keith | 10/10 | 1176 days | 31% |
| Caitlin | 9/10 | 1482 days | 12% |
| Hannah | 10/10 | 1694 days | 6% |
| David | 10/10 | 1755 days | 6% |
| Justin | 10/10 | 1847 days | 5% |
| Robert Adler | 10/10 | 1847 days | 5% |
| Liz Wade | 9/10 | 1876 days | 5% |
| Mika Feng | 10/10 | 1907 days | 5% |
| Natalie | 1/10 | 1907 days | 2% |
| Adam | 8/10 | 1968 days | 5% |
| Ayesha Solomon | 10/10 | 1968 days | 5% |
| Adrian Macdonald | 9/10 | 1999 days | 5% |
| Matilda | 10/10 | 2091 days | 5% |
| David | 10/10 | 2182 days | 5% |
| JM | 10/10 | 2182 days | 5% |
| Sarah Everett | 10/10 | 2182 days | 5% |
| kim thomas | 9/10 | 2213 days | 4% |
| Botond Seres | 10/10 | 2213 days | 4% |
| Sir Ed | 1/10 | 2241 days | 2% |
| Lucinda | 10/10 | 2241 days | 4% |
| Liz | 9/10 | 2272 days | 4% |
| Jyoti | 3/10 | 2303 days | 2% |
| Julie Barclay | 10/10 | 2303 days | 4% |
| Scooper | 10/10 | 2394 days | 4% |
| Jenny | 8/10 | 2517 days | 4% |
| Antony Wilson | 10/10 | 2547 days | 4% |
| S Becker | 10/10 | 2547 days | 4% |
| Matt | 10/10 | 2547 days | 4% |
| Antony Lewis | 10/10 | 2547 days | 4% |
| Richard | 9/10 | 2547 days | 4% |
| Boguslaw MAKIELLO | 10/10 | 2561 days | 3% |
| Nathaniel Bond | 10/10 | 2576 days | 3% |
| Carl Elliott | 10/10 | 2578 days | 4% |
| Bob | 10/10 | 2578 days | 4% |
| Nigel & Annie Dale | 10/10 | 2606 days | 4% |
| Luis Vigil Vidal | 10/10 | 2620 days | 3% |
| Helen Bond | 10/10 | 2637 days | 4% |
| Eversons | 9/10 | 2637 days | 4% |
| Maggie Crowe | 10/10 | 2653 days | 4% |
| Thomas Krasowski | 10/10 | 2655 days | 4% |
| Joe Barnett | 10/10 | 2677 days | 4% |
| Samantha Brewin | 10/10 | 2709 days | 3% |
| Jozef Pinkerton | 10/10 | 2749 days | 3% |
| Andy Dearman | 10/10 | 2779 days | 3% |
| Yee Ling Teo | 10/10 | 2890 days | 3% |
| Belinda Clarke | 10/10 | 2916 days | 3% |
| Jason Perks | 9/10 | 2949 days | 3% |
| Peter Armstrong | 9/10 | 2971 days | 3% |
| Victoria Strong | 10/10 | 3000 days | 3% |
| Rebecca Lindsey | 8/10 | 3002 days | 3% |
| Shelley Warkentin | 9/10 | 3033 days | 3% |
| Andries Lubbe | 10/10 | 3063 days | 3% |
| S Webb | 10/10 | 3063 days | 3% |
| Rik Wiel | 9/10 | 3084 days | 3% |
| Edward De Sousa | 10/10 | 3139 days | 3% |
| Stuart Jeffrey | 9/10 | 3155 days | 3% |
| Cameron Page | 10/10 | 3189 days | 2% |
| Michelle Cheyne | 10/10 | 3213 days | 2% |
| Anshuman Bhagwat | 5/10 | 3216 days | 2% |
| Jennifer Ellis | 8/10 | 3226 days | 2% |
| Bill Priddy | 8/10 | 3308 days | 2% |
| Belinda Horn | 10/10 | 3308 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3310 days | 2% |
| Helena Bond | 8/10 | 3313 days | 2% |
| Jane Louise Stokes | 8/10 | 3322 days | 2% |
| Alex Macdonald | 10/10 | 3337 days | 2% |
| Glinys Weller | 10/10 | 3354 days | 2% |
| Laura Daly | 10/10 | 3357 days | 2% |
| Stephanie Mouat | 9/10 | 3368 days | 2% |
| Sam Brydon | 10/10 | 3368 days | 2% |
| Yung Ok Yoo | 8/10 | 3369 days | 2% |
| Sarah Gurney | 8/10 | 3397 days | 2% |
| Janelle Sterling | 10/10 | 3426 days | 2% |
| Thijs Zaadnoordijk | 10/10 | 3429 days | 2% |
| Flurg McSpong | 10/10 | 3460 days | 2% |
| Mary Foster | 10/10 | 3490 days | 2% |
| Viki Ziemba | 10/10 | 3490 days | 2% |
| Jan mentink | 9/10 | 3515 days | 2% |
| Jan Mentink | 10/10 | 3517 days | 2% |
| Jane Monro | 10/10 | 3552 days | 2% |
| Sally Smith | 10/10 | 3581 days | 2% |
| Mark Sandbrook | 10/10 | 3643 days | 2% |
| Andrew Jones | 8/10 | 3674 days | 1% |
| Christine Andersen | 10/10 | 3674 days | 1% |
| Jan Collins | 10/10 | 3692 days | 1% |
| Andrew Stace | 10/10 | 3733 days | 1% |
| Christian Roerig | 10/10 | 3733 days | 1% |
| Elham Isari | 10/10 | 3783 days | 1% |
| SUE COLEMAN | 9/10 | 3794 days | 1% |
| Sidney Stokkers | 9/10 | 3825 days | 1% |
| Derek van Niekerk | 10/10 | 3886 days | 1% |
| Andrew Kermode | 10/10 | 3917 days | 1% |
| Michelle K | 10/10 | 3978 days | 1% |
| Eve Clemens | 10/10 | 3978 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3978 days | 1% |
| Mark Ovens | 10/10 | 4008 days | 1% |
| Heike Heller | 9/10 | 4017 days | 1% |
| Walter Neff | 10/10 | 4067 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4098 days | 1% |
| Susan Kirkham | 10/10 | 4098 days | 1% |
| Simon Heffer | 10/10 | 4098 days | 1% |
| Paul Wood | 9/10 | 4129 days | 1% |
| griff griffiths | 9/10 | 4129 days | 1% |
| J Murphy | 9/10 | 4159 days | 0% |
| Kiwix3 | 10/10 | 4190 days | 0% |
| I & K Urquhart | 10/10 | 4251 days | 0% |
| Gary Greenwell | 10/10 | 4282 days | 0% |
| Pierre Cinquin | 9/10 | 4331 days | 0% |
| Chris Quarre | 10/10 | 4343 days | 0% |
| M Morgan | 10/10 | 4373 days | 0% |
| Grantygrant | 10/10 | 4373 days | 0% |
| Ted Pointing | 10/10 | 4373 days | 0% |
| Ron Stenhouse | 10/10 | 4373 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4373 days | 0% |
| Peti 10 | 10/10 | 4404 days | 1% |
| Julian Roots | 9/10 | 4404 days | 1% |
| M Branche | 9/10 | 4406 days | 1% |
| Malgorzata | 10/10 | 4408 days | 1% |
| Michal | 10/10 | 4408 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4408 days | 1% |
| brian barran | 9/10 | 4432 days | 1% |
| Nigel Williams | 10/10 | 4463 days | 1% |
| William Notcutt | 10/10 | 4463 days | 1% |
| Moni Sangoi | 9/10 | 4463 days | 1% |
| paulchris | 10/10 | 4494 days | 1% |
| doepie277 | 10/10 | 4494 days | 1% |
| Frank and Suzanne | 9/10 | 4494 days | 1% |
| Alex Laidlaw | 10/10 | 4501 days | 1% |
| gigi29 | 10/10 | 4524 days | 1% |
| Anthony Croton | 10/10 | 4555 days | 1% |
| CollyLuke | 10/10 | 4585 days | 1% |
| Ryan J | 10/10 | 4585 days | 1% |
| sueadegizmo | 10/10 | 4677 days | 1% |
| Carlin | 10/10 | 4677 days | 1% |
| Adam_Heath | 10/10 | 4677 days | 1% |
| Waldo Andersen | 10/10 | 4738 days | 1% |
| Daniel Patricia | 10/10 | 4772 days | 1% |
| Mike & Julia Stone | 10/10 | 4774 days | 1% |
| Bottoms | 9/10 | 4779 days | 1% |
| Hazel & Alan Damerell | 10/10 | 4780 days | 1% |
| Dieter Mangold | 9/10 | 4781 days | 1% |
| Lyn Deavin | 8/10 | 4781 days | 1% |
| Robert McIlraith | 10/10 | 4784 days | 1% |
| Marian Stolker | 10/10 | 4785 days | 1% |
| elaineandbob | 10/10 | 4798 days | 1% |
| Berry | 10/10 | 4871 days | 1% |
| Richard Lechevallier | 10/10 | 4877 days | 1% |
| qofd | 10/10 | 5074 days | 1% |
| Stephen Hunt | 10/10 | 5100 days | 1% |
| Weez18 | 10/10 | 5104 days | 1% |
| Karin Kueng | 10/10 | 5123 days | 1% |
| bryfrance | 10/10 | 5125 days | 1% |
| Ellie Thompson | 10/10 | 5127 days | 1% |
| Diane Johnston | 9/10 | 5128 days | 1% |
| Beat & Connie | 10/10 | 5129 days | 1% |
| Patrick Schaad | 9/10 | 5129 days | 1% |
| Adrian Beckett | 10/10 | 5131 days | 1% |
| Simon Vickers | 10/10 | 5134 days | 1% |
| Pein van Nosrt | 9/10 | 5134 days | 1% |
| LandJ | 9/10 | 5135 days | 1% |
| Eva Bock | 9/10 | 5138 days | 1% |
| Plomp | 9/10 | 5139 days | 1% |
| Eva Stauderova | 10/10 | 5154 days | 1% |
| Robert Smith | 10/10 | 5154 days | 1% |
| Bas Geerts | 9/10 | 5156 days | 1% |
| Derek Archibald | 9/10 | 5156 days | 1% |
| Kiefer Osterrieder | 10/10 | 5158 days | 1% |
| John Winter | 9/10 | 5525 days | 1% |
| glenmh | 10/10 | 5528 days | 1% |
| Steve Canner | 8/10 | 5528 days | 1% |
| Anne Heriot | 10/10 | 5540 days | 1% |
| catdonjaime | 10/10 | 5583 days | 1% |
| CarolB | 10/10 | 5868 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 53 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 50 | -0.97% |
| 51 | -0.99% |
| 52 | -1.01% |
| 53 | -1.03% |
| 54 | -1.05% |
| 55 | -1.07% |
| 56 | -1.09% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.