Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Gentle Annie

Valid Reviews

101 Valid Reviews

The Gentle Annie experience has a total of 104 reviews. There are 101 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 101 valid reviews:

Rating Count Percentage
10/10 83
82%
9/10 11
11%
8/10 4
4%
7/10 2
2%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

96.83% Average

The raw data average (mean) for all the Gentle Annie valid reviews is 96.83% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

4 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 101 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 4 face-to-face reviews:

Rating Count Percentage
10/10 3
75%
9/10 0
0%
8/10 0
0%
7/10 1
25%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.50% Average

The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.16%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Anonymous (165544) 9/10 40 days 99%
Shaun 10/10 40 days 100%
Gas 10/10 71 days 100%
Ruby. 10/10 102 days 99%
Lesley Langelaan 10/10 102 days 99%
Dee 10/10 132 days 99%
Vagabond 10/10 223 days 97%
Adam w 10/10 254 days 96%
Suzanne & Andy Bishop 10/10 377 days 92%
Jennifer Sergeant 7/10 406 days 84%
mari22 10/10 437 days 89%
Ella 10/10 437 days 89%
chasingthesun141 10/10 498 days 86%
Christine 10/10 529 days 84%
Christoph Soukup 10/10 558 days 82%
Jojude 10/10 558 days 82%
Vanessa 10/10 589 days 80%
Soph 10/10 589 days 80%
Nz.exploring 10/10 650 days 76%
Paul & Nic 10/10 650 days 76%
Steve Bl 8/10 650 days 74%
Luane 10/10 650 days 76%
Max 9/10 681 days 73%
Barry and Pauline Kingston 10/10 681 days 73%
Karen Tegroen 10/10 743 days 68%
Sharon 9/10 771 days 65%
Jodi Scrivens 9/10 771 days 65%
Kyle 10/10 802 days 63%
Haylee Rodmell 10/10 802 days 63%
Kerryhpearson@gmail.com 10/10 802 days 63%
Lisa 10/10 802 days 63%
Jan 10/10 802 days 63%
Helena Falk 8/10 802 days 62%
Carolyn 10/10 802 days 63%
Sarah S 10/10 802 days 63%
Antoinette Christchurch NZ 10/10 802 days 63%
Steffan 10/10 802 days 63%
Carine 10/10 802 days 63%
Jo 9/10 802 days 63%
Mai van Mulligen - NZ 10/10 802 days 63%
Selina Walker 10/10 802 days 63%
Katie 10/10 802 days 63%
Nyree 10/10 802 days 63%
CJ 10/10 833 days 60%
Ray Bovey 8/10 833 days 59%
Julia 9/10 863 days 57%
Kirsten 10/10 894 days 54%
Karen 10/10 894 days 54%
Christine Molenaar 10/10 985 days 45%
AMR 10/10 1167 days 29%
Dianne 10/10 1350 days 17%
Kane Marshall 10/10 1501 days 10%
LeeAnn 10/10 1501 days 10%
Richie Miller 10/10 1563 days 8%
Boardwalk Blss 10/10 1653 days 6%
Mark 10/10 1898 days 4%
Kathy 10/10 1990 days 4%
Sharron 10/10 1990 days 4%
Nick 10/10 1990 days 4%
Craig/ Sarah 10/10 1990 days 4%
River 10/10 2081 days 4%
Natazha Bernie 10/10 2081 days 4%
Beth 10/10 2232 days 4%
Wayne n Leanne Johnson 10/10 2294 days 3%
Caroline 10/10 2294 days 3%
Jen 10/10 2294 days 3%
Grizzly Girl 10/10 2355 days 3%
Kim 10/10 2415 days 3%
Helen Moxon 10/10 2476 days 3%
Jakub Horner 10/10 2563 days 3%
Michael Stützle 10/10 2569 days 3%
Nigel & Annie Dale 10/10 2596 days 3%
Leo Forster 10/10 2597 days 3%
Violet 10/10 2627 days 3%
Beth Bovey 10/10 2630 days 3%
Lilith Prins 10/10 2656 days 3%
Joanna du Toit 9/10 2658 days 3%
Fifi and Jay 10/10 2846 days 2%
Taya Wiebe 10/10 2893 days 2%
Freddy Gates 10/10 2910 days 2%
Rob & Colleen Elwood 9/10 3023 days 2%
Margo Wiltens 8/10 3090 days 2%
Jennifer Ellis 10/10 3216 days 2%
Angela Mallard 10/10 3313 days 1%
Lisa Conradie 9/10 3328 days 1%
Liam Clarke 10/10 3343 days 1%
Roger Montenegro 10/10 3387 days 1%
Tessa Smith 10/10 3408 days 1%
Mareike Bach 10/10 3408 days 1%
Forrest Bilek 10/10 3437 days 1%
Megan 3/10 3480 days 0%
Squiesel 10/10 3668 days 1%
Kris Marinomunn 9/10 3676 days 1%
kim 10/10 3845 days 0%
Malcolm & Susan 10/10 4029 days 0%
Bill 10/10 4056 days 0%
Saskia 10/10 4056 days 0%
annie johnson 10/10 4395 days 0%
Karine Scheers 7/10 4396 days 0%
Graeme 9/10 4789 days 0%
Huber 10/10 5513 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.24% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Gentle Annie experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Gentle Annie experience has been adjusted for 12 days. Adjustments are according to the following table.

Days Adjustment
9 -0.18%
10 -0.20%
11 -0.22%
12 -0.24%
13 -0.26%
14 -0.28%
15 -0.30%

Balancing Adjustment

0.26% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

97%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.