Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 262 days | 100% |
| Christopher | 10/10 | 596 days | 83% |
| Bree | 10/10 | 596 days | 83% |
| DA - USA | 10/10 | 688 days | 76% |
| Andy,Tina & Fur babys | 10/10 | 688 days | 76% |
| Frank | 6/10 | 749 days | 61% |
| Mark | 7/10 | 780 days | 63% |
| Alex Towler | 10/10 | 780 days | 68% |
| Fabienne | 10/10 | 780 days | 68% |
| Rya | 10/10 | 809 days | 65% |
| Elke | 10/10 | 871 days | 59% |
| DJ | 10/10 | 932 days | 53% |
| Lini | 10/10 | 932 days | 53% |
| Marg Dale | 9/10 | 1024 days | 43% |
| Felicity Nicolson | 9/10 | 1085 days | 37% |
| Christa | 10/10 | 1085 days | 38% |
| Arie | 9/10 | 1174 days | 30% |
| Anna Tatje | 8/10 | 1205 days | 27% |
| Johan | 9/10 | 1297 days | 22% |
| Sarah | 10/10 | 1297 days | 22% |
| Robo | 8/10 | 2088 days | 5% |
| Ines | 6/10 | 2270 days | 4% |
| Kenny | 8/10 | 2332 days | 4% |
| Chris | 10/10 | 2362 days | 4% |
| Scooper | 10/10 | 2546 days | 4% |
| Zoe | 9/10 | 2576 days | 4% |
| The big German family | 10/10 | 2576 days | 4% |
| Gaudenz Schnell | 10/10 | 2635 days | 4% |
| Tash & Laura | 8/10 | 2635 days | 3% |
| Jgcanada | 10/10 | 2635 days | 4% |
| TP&MM | 9/10 | 2635 days | 4% |
| Niven | 10/10 | 2635 days | 4% |
| Geoff Walker | 10/10 | 2727 days | 3% |
| helen reeve | 9/10 | 2758 days | 3% |
| Edward Lowe | 10/10 | 2758 days | 3% |
| Chelsea | 8/10 | 2788 days | 3% |
| Michael McMahon | 10/10 | 2941 days | 3% |
| Magenta McHalick | 8/10 | 2997 days | 3% |
| Eversons | 9/10 | 3000 days | 3% |
| Alyson Reid | 7/10 | 3014 days | 3% |
| Shira LA | 9/10 | 3031 days | 3% |
| Kimberley Timberlake | 9/10 | 3064 days | 3% |
| Jye Hurrell | 9/10 | 3088 days | 3% |
| Liz Quilty | 5/10 | 3242 days | 2% |
| Julia Kurtz | 9/10 | 3308 days | 2% |
| Dave Rollison | 10/10 | 3337 days | 2% |
| Fabio Flepp | 7/10 | 3343 days | 2% |
| Ian McCaskill | 7/10 | 3355 days | 2% |
| Rima | 9/10 | 3457 days | 2% |
| Kate | 8/10 | 3640 days | 1% |
| John basham | 9/10 | 3672 days | 1% |
| Staffan Johansson | 7/10 | 3713 days | 1% |
| Raul Ellermann | 9/10 | 3722 days | 1% |
| Bianca Biehl | 9/10 | 3738 days | 1% |
| Boris Gospodinov | 8/10 | 3748 days | 1% |
| Eric Beene | 10/10 | 3765 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3854 days | 1% |
| Richard Thompson | 10/10 | 3854 days | 1% |
| Chester Martin | 10/10 | 3899 days | 1% |
| Elka Keijzer | 10/10 | 4007 days | 1% |
| Emily C | 10/10 | 4037 days | 1% |
| Oakley Miller | 10/10 | 4068 days | 1% |
| holidaymad from Solihull | 6/10 | 4096 days | 0% |
| Lieselotte Michels | 7/10 | 4100 days | 1% |
| Bes | 10/10 | 4101 days | 1% |
| Julia Emery | 9/10 | 4112 days | 1% |
| Devan Sheppard | 10/10 | 4155 days | 0% |
| Brita Topp | 8/10 | 4372 days | 0% |
| Christoph Betten | 9/10 | 4411 days | 1% |
| Family Trip | 9/10 | 4433 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4442 days | 1% |
| Ann Winter | 10/10 | 4451 days | 1% |
| Phillip | 10/10 | 4451 days | 1% |
| Klaus Petersen | 8/10 | 4451 days | 1% |
| Rikke Petersen | 8/10 | 4451 days | 1% |
| Anouck Roudet | 4/10 | 4454 days | 1% |
| Florian Littmann | 3/10 | 4463 days | 1% |
| Celine Darde | 5/10 | 4473 days | 1% |
| Ludovic Denee | 5/10 | 4473 days | 1% |
| Piotr Jurkowski | 6/10 | 4477 days | 1% |
| Evian Bolz | 8/10 | 4490 days | 1% |
| Harel Cliad | 10/10 | 4490 days | 1% |
| Chen Levin | 7/10 | 4490 days | 1% |
| nimrod yaron | 10/10 | 4491 days | 1% |
| Pioter Jurkowski | 7/10 | 4492 days | 1% |
| mr burns | 9/10 | 4492 days | 1% |
| Aitnan Melman | 8/10 | 4494 days | 1% |
| Reinhard Boettcher | 10/10 | 4498 days | 1% |
| Angelika Bottcher | 10/10 | 4498 days | 1% |
| Helene & Peter | 8/10 | 4553 days | 1% |
| FlyingKiwiGirl | 8/10 | 4767 days | 1% |
| Iban Dupont | 9/10 | 4781 days | 1% |
| Emily Sweetman | 6/10 | 4798 days | 1% |
| Maxime | 8/10 | 4810 days | 1% |
| Christoph Mueller | 6/10 | 4820 days | 1% |
| William Notcutt | 6/10 | 4857 days | 1% |
| Joroen Borkert | 8/10 | 4875 days | 1% |
| Wouter Trumpie | 6/10 | 4877 days | 1% |
| tanyap | 9/10 | 4888 days | 1% |
| Terry Coles | 10/10 | 4888 days | 1% |
| Gary Brooks | 9/10 | 4888 days | 1% |
| Alexander Klein | 9/10 | 4892 days | 1% |
| Doan | 10/10 | 4893 days | 1% |
| Milena Heinrich | 9/10 | 4894 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4904 days | 1% |
| Melina | 7/10 | 5010 days | 1% |
| yamutt | 8/10 | 5132 days | 1% |
| Peter Hart | 4/10 | 5160 days | 1% |
| Michael Jefferies | 9/10 | 5166 days | 1% |
| Romla | 7/10 | 5170 days | 1% |
| Ronald Veldman | 7/10 | 5170 days | 1% |
| Tom Pratt | 7/10 | 5175 days | 1% |
| Elise Violet | 9/10 | 5176 days | 1% |
| Lepied | 9/10 | 5179 days | 1% |
| Petra | 10/10 | 5187 days | 1% |
| Adam Critchley | 8/10 | 5189 days | 1% |
| Sebastian | 8/10 | 5190 days | 1% |
| Vbeirne | 10/10 | 5223 days | 1% |
| CMJ | 9/10 | 5223 days | 1% |
| S Tucker | 6/10 | 5243 days | 1% |
| Niels Daubjerg | 9/10 | 5255 days | 1% |
| Marc & Pauline | 8/10 | 5260 days | 1% |
| Marek Woznica | 9/10 | 5261 days | 1% |
| Rudy Witt | 9/10 | 5270 days | 1% |
| CatherineStuart | 10/10 | 5284 days | 1% |
| Peter W. | 7/10 | 5284 days | 1% |
| Tina | 10/10 | 5284 days | 1% |
| English_Campers | 8/10 | 5498 days | 1% |
| Jon_and_Family | 8/10 | 5498 days | 1% |
| Andreas Blessing | 8/10 | 5509 days | 1% |
| Boehmer | 9/10 | 5513 days | 1% |
| Wheeler | 9/10 | 5518 days | 1% |
| Rolf | 7/10 | 5520 days | 1% |
| Dirk Van Den Berg | 10/10 | 5523 days | 1% |
| Katy Bourne | 9/10 | 5523 days | 1% |
| Kees Stigter | 8/10 | 5525 days | 1% |
| Birgette Weiner | 9/10 | 5543 days | 1% |
| Tobias Torax | 10/10 | 5544 days | 1% |
| Alexandra | 10/10 | 5546 days | 1% |
| Theo Dykhuizen | 8/10 | 5552 days | 1% |
| de Vries | 10/10 | 5555 days | 1% |
| Euros | 10/10 | 5619 days | 1% |
| julialee272 | 10/10 | 5741 days | 1% |
| astridaus | 8/10 | 5863 days | 1% |
| Katharina | 10/10 | 5897 days | 1% |
| David Milner | 9/10 | 5900 days | 1% |
| Annemiek and Rianne | 9/10 | 5935 days | 1% |
| Numun | 8/10 | 5953 days | 1% |
| warrenp | 10/10 | 5969 days | 1% |
| Lynn Maguire | 10/10 | 5970 days | 1% |
| jamesg | 10/10 | 5982 days | 1% |
| Roman Hauri | 10/10 | 5996 days | 1% |
| Jessica Clarisse | 9/10 | 5996 days | 1% |
| Kazmeister | 9/10 | 6014 days | 1% |
| AndrewF78 | 10/10 | 6264 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.