Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 214 days | 100% |
| Bree | 10/10 | 214 days | 100% |
| DA - USA | 10/10 | 306 days | 97% |
| Andy,Tina & Fur babys | 10/10 | 306 days | 97% |
| Frank | 6/10 | 367 days | 82% |
| Mark | 7/10 | 398 days | 87% |
| Alex Towler | 10/10 | 398 days | 93% |
| Fabienne | 10/10 | 398 days | 93% |
| Rya | 10/10 | 427 days | 92% |
| Elke | 10/10 | 489 days | 89% |
| DJ | 10/10 | 550 days | 85% |
| Lini | 10/10 | 550 days | 85% |
| Marg Dale | 9/10 | 642 days | 78% |
| Felicity Nicolson | 9/10 | 703 days | 73% |
| Christa | 10/10 | 703 days | 74% |
| Arie | 9/10 | 792 days | 65% |
| Anna Tatje | 8/10 | 823 days | 62% |
| Johan | 9/10 | 915 days | 53% |
| Sarah | 10/10 | 915 days | 53% |
| Robo | 8/10 | 1706 days | 6% |
| Ines | 6/10 | 1888 days | 4% |
| Kenny | 8/10 | 1950 days | 4% |
| Chris | 10/10 | 1980 days | 5% |
| Scooper | 10/10 | 2164 days | 4% |
| Zoe | 9/10 | 2194 days | 4% |
| The big German family | 10/10 | 2194 days | 4% |
| Gaudenz Schnell | 10/10 | 2253 days | 4% |
| Tash & Laura | 8/10 | 2253 days | 4% |
| Jgcanada | 10/10 | 2253 days | 4% |
| TP&MM | 9/10 | 2253 days | 4% |
| Niven | 10/10 | 2253 days | 4% |
| Geoff Walker | 10/10 | 2345 days | 4% |
| helen reeve | 9/10 | 2376 days | 4% |
| Edward Lowe | 10/10 | 2376 days | 4% |
| Chelsea | 8/10 | 2406 days | 4% |
| Michael McMahon | 10/10 | 2559 days | 3% |
| Magenta McHalick | 8/10 | 2615 days | 3% |
| Eversons | 9/10 | 2618 days | 3% |
| Alyson Reid | 7/10 | 2632 days | 3% |
| Shira LA | 9/10 | 2649 days | 3% |
| Kimberley Timberlake | 9/10 | 2682 days | 3% |
| Jye Hurrell | 9/10 | 2706 days | 3% |
| Liz Quilty | 5/10 | 2860 days | 2% |
| Julia Kurtz | 9/10 | 2926 days | 3% |
| Dave Rollison | 10/10 | 2955 days | 3% |
| Fabio Flepp | 7/10 | 2961 days | 2% |
| Ian McCaskill | 7/10 | 2973 days | 2% |
| Rima | 9/10 | 3075 days | 2% |
| Kate | 8/10 | 3258 days | 2% |
| John basham | 9/10 | 3290 days | 2% |
| Staffan Johansson | 7/10 | 3331 days | 2% |
| Raul Ellermann | 9/10 | 3340 days | 2% |
| Bianca Biehl | 9/10 | 3356 days | 2% |
| Boris Gospodinov | 8/10 | 3366 days | 2% |
| Eric Beene | 10/10 | 3383 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3472 days | 1% |
| Richard Thompson | 10/10 | 3472 days | 2% |
| Chester Martin | 10/10 | 3517 days | 1% |
| Elka Keijzer | 10/10 | 3625 days | 1% |
| Emily C | 10/10 | 3655 days | 1% |
| Oakley Miller | 10/10 | 3686 days | 1% |
| holidaymad from Solihull | 6/10 | 3714 days | 1% |
| Lieselotte Michels | 7/10 | 3718 days | 1% |
| Bes | 10/10 | 3719 days | 1% |
| Julia Emery | 9/10 | 3730 days | 1% |
| Devan Sheppard | 10/10 | 3773 days | 1% |
| Brita Topp | 8/10 | 3990 days | 0% |
| Christoph Betten | 9/10 | 4029 days | 0% |
| Family Trip | 9/10 | 4051 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4060 days | 0% |
| Ann Winter | 10/10 | 4069 days | 0% |
| Phillip | 10/10 | 4069 days | 0% |
| Klaus Petersen | 8/10 | 4069 days | 0% |
| Rikke Petersen | 8/10 | 4069 days | 0% |
| Anouck Roudet | 4/10 | 4072 days | 0% |
| Florian Littmann | 3/10 | 4081 days | 0% |
| Celine Darde | 5/10 | 4091 days | 0% |
| Ludovic Denee | 5/10 | 4091 days | 0% |
| Piotr Jurkowski | 6/10 | 4095 days | 0% |
| Evian Bolz | 8/10 | 4108 days | 0% |
| Harel Cliad | 10/10 | 4108 days | 0% |
| Chen Levin | 7/10 | 4108 days | 0% |
| nimrod yaron | 10/10 | 4109 days | 0% |
| Pioter Jurkowski | 7/10 | 4110 days | 0% |
| mr burns | 9/10 | 4110 days | 0% |
| Aitnan Melman | 8/10 | 4112 days | 0% |
| Reinhard Boettcher | 10/10 | 4116 days | 0% |
| Angelika Bottcher | 10/10 | 4116 days | 0% |
| Helene & Peter | 8/10 | 4171 days | 0% |
| FlyingKiwiGirl | 8/10 | 4385 days | 1% |
| Iban Dupont | 9/10 | 4399 days | 1% |
| Emily Sweetman | 6/10 | 4416 days | 1% |
| Maxime | 8/10 | 4428 days | 1% |
| Christoph Mueller | 6/10 | 4438 days | 1% |
| William Notcutt | 6/10 | 4475 days | 1% |
| Joroen Borkert | 8/10 | 4493 days | 1% |
| Wouter Trumpie | 6/10 | 4495 days | 1% |
| tanyap | 9/10 | 4506 days | 1% |
| Terry Coles | 10/10 | 4506 days | 1% |
| Gary Brooks | 9/10 | 4506 days | 1% |
| Alexander Klein | 9/10 | 4510 days | 1% |
| Doan | 10/10 | 4511 days | 1% |
| Milena Heinrich | 9/10 | 4512 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4522 days | 1% |
| Melina | 7/10 | 4628 days | 1% |
| yamutt | 8/10 | 4750 days | 1% |
| Peter Hart | 4/10 | 4778 days | 0% |
| Michael Jefferies | 9/10 | 4784 days | 1% |
| Romla | 7/10 | 4788 days | 1% |
| Ronald Veldman | 7/10 | 4788 days | 1% |
| Tom Pratt | 7/10 | 4793 days | 1% |
| Elise Violet | 9/10 | 4794 days | 1% |
| Lepied | 9/10 | 4797 days | 1% |
| Petra | 10/10 | 4805 days | 1% |
| Adam Critchley | 8/10 | 4807 days | 1% |
| Sebastian | 8/10 | 4808 days | 1% |
| Vbeirne | 10/10 | 4841 days | 1% |
| CMJ | 9/10 | 4841 days | 1% |
| S Tucker | 6/10 | 4861 days | 1% |
| Niels Daubjerg | 9/10 | 4873 days | 1% |
| Marc & Pauline | 8/10 | 4878 days | 1% |
| Marek Woznica | 9/10 | 4879 days | 1% |
| Rudy Witt | 9/10 | 4888 days | 1% |
| CatherineStuart | 10/10 | 4902 days | 1% |
| Peter W. | 7/10 | 4902 days | 1% |
| Tina | 10/10 | 4902 days | 1% |
| English_Campers | 8/10 | 5116 days | 1% |
| Jon_and_Family | 8/10 | 5116 days | 1% |
| Andreas Blessing | 8/10 | 5127 days | 1% |
| Boehmer | 9/10 | 5131 days | 1% |
| Wheeler | 9/10 | 5136 days | 1% |
| Rolf | 7/10 | 5138 days | 1% |
| Dirk Van Den Berg | 10/10 | 5141 days | 1% |
| Katy Bourne | 9/10 | 5141 days | 1% |
| Kees Stigter | 8/10 | 5143 days | 1% |
| Birgette Weiner | 9/10 | 5161 days | 1% |
| Tobias Torax | 10/10 | 5162 days | 1% |
| Alexandra | 10/10 | 5164 days | 1% |
| Theo Dykhuizen | 8/10 | 5170 days | 1% |
| de Vries | 10/10 | 5173 days | 1% |
| Euros | 10/10 | 5237 days | 1% |
| julialee272 | 10/10 | 5359 days | 1% |
| astridaus | 8/10 | 5481 days | 1% |
| Katharina | 10/10 | 5515 days | 1% |
| David Milner | 9/10 | 5518 days | 1% |
| Annemiek and Rianne | 9/10 | 5553 days | 1% |
| Numun | 8/10 | 5571 days | 1% |
| warrenp | 10/10 | 5587 days | 1% |
| Lynn Maguire | 10/10 | 5588 days | 1% |
| jamesg | 10/10 | 5600 days | 1% |
| Roman Hauri | 10/10 | 5614 days | 1% |
| Jessica Clarisse | 9/10 | 5614 days | 1% |
| Kazmeister | 9/10 | 5632 days | 1% |
| AndrewF78 | 10/10 | 5882 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 189 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 186 | -3.44% |
| 187 | -3.46% |
| 188 | -3.48% |
| 189 | -3.50% |
| 190 | -3.52% |
| 191 | -3.53% |
| 192 | -3.55% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.