Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 128 days | 100% |
| Christopher | 10/10 | 462 days | 89% |
| Bree | 10/10 | 462 days | 89% |
| DA - USA | 10/10 | 554 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 554 days | 83% |
| Frank | 6/10 | 615 days | 68% |
| Mark | 7/10 | 646 days | 72% |
| Alex Towler | 10/10 | 646 days | 77% |
| Fabienne | 10/10 | 646 days | 77% |
| Rya | 10/10 | 675 days | 75% |
| Elke | 10/10 | 737 days | 70% |
| DJ | 10/10 | 798 days | 64% |
| Lini | 10/10 | 798 days | 64% |
| Marg Dale | 9/10 | 890 days | 55% |
| Felicity Nicolson | 9/10 | 951 days | 49% |
| Christa | 10/10 | 951 days | 49% |
| Arie | 9/10 | 1040 days | 40% |
| Anna Tatje | 8/10 | 1071 days | 37% |
| Johan | 9/10 | 1163 days | 30% |
| Sarah | 10/10 | 1163 days | 30% |
| Robo | 8/10 | 1954 days | 5% |
| Ines | 6/10 | 2136 days | 4% |
| Kenny | 8/10 | 2198 days | 4% |
| Chris | 10/10 | 2228 days | 4% |
| Scooper | 10/10 | 2412 days | 4% |
| Zoe | 9/10 | 2442 days | 4% |
| The big German family | 10/10 | 2442 days | 4% |
| Gaudenz Schnell | 10/10 | 2501 days | 4% |
| Tash & Laura | 8/10 | 2501 days | 4% |
| Jgcanada | 10/10 | 2501 days | 4% |
| TP&MM | 9/10 | 2501 days | 4% |
| Niven | 10/10 | 2501 days | 4% |
| Geoff Walker | 10/10 | 2593 days | 3% |
| helen reeve | 9/10 | 2624 days | 3% |
| Edward Lowe | 10/10 | 2624 days | 3% |
| Chelsea | 8/10 | 2654 days | 3% |
| Michael McMahon | 10/10 | 2807 days | 3% |
| Magenta McHalick | 8/10 | 2863 days | 3% |
| Eversons | 9/10 | 2866 days | 3% |
| Alyson Reid | 7/10 | 2880 days | 3% |
| Shira LA | 9/10 | 2897 days | 3% |
| Kimberley Timberlake | 9/10 | 2930 days | 3% |
| Jye Hurrell | 9/10 | 2954 days | 3% |
| Liz Quilty | 5/10 | 3108 days | 2% |
| Julia Kurtz | 9/10 | 3174 days | 2% |
| Dave Rollison | 10/10 | 3203 days | 2% |
| Fabio Flepp | 7/10 | 3209 days | 2% |
| Ian McCaskill | 7/10 | 3221 days | 2% |
| Rima | 9/10 | 3323 days | 2% |
| Kate | 8/10 | 3506 days | 2% |
| John basham | 9/10 | 3538 days | 2% |
| Staffan Johansson | 7/10 | 3579 days | 1% |
| Raul Ellermann | 9/10 | 3588 days | 2% |
| Bianca Biehl | 9/10 | 3604 days | 1% |
| Boris Gospodinov | 8/10 | 3614 days | 1% |
| Eric Beene | 10/10 | 3631 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3720 days | 1% |
| Richard Thompson | 10/10 | 3720 days | 1% |
| Chester Martin | 10/10 | 3765 days | 1% |
| Elka Keijzer | 10/10 | 3873 days | 1% |
| Emily C | 10/10 | 3903 days | 1% |
| Oakley Miller | 10/10 | 3934 days | 1% |
| holidaymad from Solihull | 6/10 | 3962 days | 1% |
| Lieselotte Michels | 7/10 | 3966 days | 1% |
| Bes | 10/10 | 3967 days | 1% |
| Julia Emery | 9/10 | 3978 days | 1% |
| Devan Sheppard | 10/10 | 4021 days | 1% |
| Brita Topp | 8/10 | 4238 days | 0% |
| Christoph Betten | 9/10 | 4277 days | 0% |
| Family Trip | 9/10 | 4299 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4308 days | 0% |
| Ann Winter | 10/10 | 4317 days | 0% |
| Phillip | 10/10 | 4317 days | 0% |
| Klaus Petersen | 8/10 | 4317 days | 0% |
| Rikke Petersen | 8/10 | 4317 days | 0% |
| Anouck Roudet | 4/10 | 4320 days | 0% |
| Florian Littmann | 3/10 | 4329 days | 0% |
| Celine Darde | 5/10 | 4339 days | 0% |
| Ludovic Denee | 5/10 | 4339 days | 0% |
| Piotr Jurkowski | 6/10 | 4343 days | 0% |
| Evian Bolz | 8/10 | 4356 days | 0% |
| Harel Cliad | 10/10 | 4356 days | 0% |
| Chen Levin | 7/10 | 4356 days | 0% |
| nimrod yaron | 10/10 | 4357 days | 0% |
| Pioter Jurkowski | 7/10 | 4358 days | 0% |
| mr burns | 9/10 | 4358 days | 0% |
| Aitnan Melman | 8/10 | 4360 days | 0% |
| Reinhard Boettcher | 10/10 | 4364 days | 0% |
| Angelika Bottcher | 10/10 | 4364 days | 0% |
| Helene & Peter | 8/10 | 4419 days | 1% |
| FlyingKiwiGirl | 8/10 | 4633 days | 1% |
| Iban Dupont | 9/10 | 4647 days | 1% |
| Emily Sweetman | 6/10 | 4664 days | 1% |
| Maxime | 8/10 | 4676 days | 1% |
| Christoph Mueller | 6/10 | 4686 days | 1% |
| William Notcutt | 6/10 | 4723 days | 1% |
| Joroen Borkert | 8/10 | 4741 days | 1% |
| Wouter Trumpie | 6/10 | 4743 days | 1% |
| tanyap | 9/10 | 4754 days | 1% |
| Terry Coles | 10/10 | 4754 days | 1% |
| Gary Brooks | 9/10 | 4754 days | 1% |
| Alexander Klein | 9/10 | 4758 days | 1% |
| Doan | 10/10 | 4759 days | 1% |
| Milena Heinrich | 9/10 | 4760 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4770 days | 1% |
| Melina | 7/10 | 4876 days | 1% |
| yamutt | 8/10 | 4998 days | 1% |
| Peter Hart | 4/10 | 5026 days | 1% |
| Michael Jefferies | 9/10 | 5032 days | 1% |
| Romla | 7/10 | 5036 days | 1% |
| Ronald Veldman | 7/10 | 5036 days | 1% |
| Tom Pratt | 7/10 | 5041 days | 1% |
| Elise Violet | 9/10 | 5042 days | 1% |
| Lepied | 9/10 | 5045 days | 1% |
| Petra | 10/10 | 5053 days | 1% |
| Adam Critchley | 8/10 | 5055 days | 1% |
| Sebastian | 8/10 | 5056 days | 1% |
| Vbeirne | 10/10 | 5089 days | 1% |
| CMJ | 9/10 | 5089 days | 1% |
| S Tucker | 6/10 | 5109 days | 1% |
| Niels Daubjerg | 9/10 | 5121 days | 1% |
| Marc & Pauline | 8/10 | 5126 days | 1% |
| Marek Woznica | 9/10 | 5127 days | 1% |
| Rudy Witt | 9/10 | 5136 days | 1% |
| CatherineStuart | 10/10 | 5150 days | 1% |
| Peter W. | 7/10 | 5150 days | 1% |
| Tina | 10/10 | 5150 days | 1% |
| English_Campers | 8/10 | 5364 days | 1% |
| Jon_and_Family | 8/10 | 5364 days | 1% |
| Andreas Blessing | 8/10 | 5375 days | 1% |
| Boehmer | 9/10 | 5379 days | 1% |
| Wheeler | 9/10 | 5384 days | 1% |
| Rolf | 7/10 | 5386 days | 1% |
| Dirk Van Den Berg | 10/10 | 5389 days | 1% |
| Katy Bourne | 9/10 | 5389 days | 1% |
| Kees Stigter | 8/10 | 5391 days | 1% |
| Birgette Weiner | 9/10 | 5409 days | 1% |
| Tobias Torax | 10/10 | 5410 days | 1% |
| Alexandra | 10/10 | 5412 days | 1% |
| Theo Dykhuizen | 8/10 | 5418 days | 1% |
| de Vries | 10/10 | 5421 days | 1% |
| Euros | 10/10 | 5485 days | 1% |
| julialee272 | 10/10 | 5607 days | 1% |
| astridaus | 8/10 | 5729 days | 1% |
| Katharina | 10/10 | 5763 days | 1% |
| David Milner | 9/10 | 5766 days | 1% |
| Annemiek and Rianne | 9/10 | 5801 days | 1% |
| Numun | 8/10 | 5819 days | 1% |
| warrenp | 10/10 | 5835 days | 1% |
| Lynn Maguire | 10/10 | 5836 days | 1% |
| jamesg | 10/10 | 5848 days | 1% |
| Roman Hauri | 10/10 | 5862 days | 1% |
| Jessica Clarisse | 9/10 | 5862 days | 1% |
| Kazmeister | 9/10 | 5880 days | 1% |
| AndrewF78 | 10/10 | 6130 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 101 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 98 | -2.00% |
| 99 | -2.02% |
| 100 | -2.04% |
| 101 | -2.06% |
| 102 | -2.08% |
| 103 | -2.10% |
| 104 | -2.12% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.