Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 54 |
|
35% |
9/10 | 41 |
|
27% |
8/10 | 29 |
|
19% |
7/10 | 15 |
|
10% |
6/10 | 9 |
|
6% |
5/10 | 3 |
|
2% |
4/10 | 2 |
|
1% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 22 |
|
31% |
9/10 | 20 |
|
28% |
8/10 | 14 |
|
19% |
7/10 | 6 |
|
8% |
6/10 | 4 |
|
6% |
5/10 | 3 |
|
4% |
4/10 | 2 |
|
3% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
92.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Christopher | 10/10 | 160 days | 100% |
Bree | 10/10 | 160 days | 100% |
DA - USA | 10/10 | 252 days | 98% |
Andy,Tina & Fur babys | 10/10 | 252 days | 98% |
Frank | 6/10 | 313 days | 83% |
Mark | 7/10 | 344 days | 88% |
Alex Towler | 10/10 | 344 days | 95% |
Fabienne | 10/10 | 344 days | 95% |
Rya | 10/10 | 373 days | 93% |
Elke | 10/10 | 435 days | 91% |
DJ | 10/10 | 496 days | 87% |
Lini | 10/10 | 496 days | 87% |
Marg Dale | 9/10 | 588 days | 81% |
Felicity Nicolson | 9/10 | 649 days | 76% |
Christa | 10/10 | 649 days | 77% |
Arie | 9/10 | 738 days | 69% |
Anna Tatje | 8/10 | 769 days | 66% |
Johan | 9/10 | 861 days | 58% |
Sarah | 10/10 | 861 days | 59% |
Robo | 8/10 | 1652 days | 7% |
Ines | 6/10 | 1834 days | 4% |
Kenny | 8/10 | 1896 days | 5% |
Chris | 10/10 | 1926 days | 5% |
Scooper | 10/10 | 2110 days | 4% |
Zoe | 9/10 | 2140 days | 4% |
The big German family | 10/10 | 2140 days | 4% |
Gaudenz Schnell | 10/10 | 2198 days | 4% |
Tash & Laura | 8/10 | 2199 days | 4% |
Jgcanada | 10/10 | 2199 days | 4% |
TP&MM | 9/10 | 2199 days | 4% |
Niven | 10/10 | 2199 days | 4% |
Geoff Walker | 10/10 | 2291 days | 4% |
helen reeve | 9/10 | 2322 days | 4% |
Edward Lowe | 10/10 | 2322 days | 4% |
Chelsea | 8/10 | 2352 days | 4% |
Michael McMahon | 10/10 | 2505 days | 4% |
Magenta McHalick | 8/10 | 2561 days | 4% |
Eversons | 9/10 | 2564 days | 4% |
Alyson Reid | 7/10 | 2578 days | 3% |
Shira LA | 9/10 | 2595 days | 3% |
Kimberley Timberlake | 9/10 | 2628 days | 3% |
Jye Hurrell | 9/10 | 2652 days | 3% |
Liz Quilty | 5/10 | 2806 days | 2% |
Julia Kurtz | 9/10 | 2872 days | 3% |
Dave Rollison | 10/10 | 2900 days | 3% |
Fabio Flepp | 7/10 | 2907 days | 3% |
Ian McCaskill | 7/10 | 2919 days | 3% |
Rima | 9/10 | 3021 days | 3% |
Kate | 8/10 | 3204 days | 2% |
John basham | 9/10 | 3236 days | 2% |
Staffan Johansson | 7/10 | 3277 days | 2% |
Raul Ellermann | 9/10 | 3286 days | 2% |
Bianca Biehl | 9/10 | 3302 days | 2% |
Boris Gospodinov | 8/10 | 3312 days | 2% |
Eric Beene | 10/10 | 3329 days | 2% |
Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3417 days | 2% |
Richard Thompson | 10/10 | 3418 days | 2% |
Chester Martin | 10/10 | 3463 days | 2% |
Elka Keijzer | 10/10 | 3570 days | 2% |
Emily C | 10/10 | 3600 days | 2% |
Oakley Miller | 10/10 | 3631 days | 1% |
holidaymad from Solihull | 6/10 | 3659 days | 1% |
Lieselotte Michels | 7/10 | 3664 days | 1% |
Bes | 10/10 | 3665 days | 1% |
Julia Emery | 9/10 | 3676 days | 1% |
Devan Sheppard | 10/10 | 3719 days | 1% |
Brita Topp | 8/10 | 3936 days | 1% |
Christoph Betten | 9/10 | 3975 days | 1% |
Family Trip | 9/10 | 3997 days | 1% |
Daniel Garcia Dezgado | 9/10 | 4006 days | 1% |
Ann Winter | 10/10 | 4015 days | 1% |
Phillip | 10/10 | 4015 days | 1% |
Klaus Petersen | 8/10 | 4015 days | 1% |
Rikke Petersen | 8/10 | 4015 days | 1% |
Anouck Roudet | 4/10 | 4018 days | 0% |
Florian Littmann | 3/10 | 4027 days | 0% |
Celine Darde | 5/10 | 4037 days | 1% |
Ludovic Denee | 5/10 | 4037 days | 1% |
Piotr Jurkowski | 6/10 | 4041 days | 1% |
Evian Bolz | 8/10 | 4054 days | 1% |
Harel Cliad | 10/10 | 4054 days | 1% |
Chen Levin | 7/10 | 4054 days | 1% |
nimrod yaron | 10/10 | 4055 days | 1% |
Pioter Jurkowski | 7/10 | 4056 days | 1% |
mr burns | 9/10 | 4056 days | 1% |
Aitnan Melman | 8/10 | 4058 days | 1% |
Reinhard Boettcher | 10/10 | 4062 days | 1% |
Angelika Bottcher | 10/10 | 4062 days | 1% |
Helene & Peter | 8/10 | 4117 days | 1% |
FlyingKiwiGirl | 8/10 | 4331 days | 0% |
Iban Dupont | 9/10 | 4345 days | 0% |
Emily Sweetman | 6/10 | 4362 days | 0% |
Maxime | 8/10 | 4374 days | 0% |
Christoph Mueller | 6/10 | 4384 days | 1% |
William Notcutt | 6/10 | 4421 days | 1% |
Joroen Borkert | 8/10 | 4439 days | 1% |
Wouter Trumpie | 6/10 | 4441 days | 1% |
tanyap | 9/10 | 4452 days | 1% |
Terry Coles | 10/10 | 4452 days | 1% |
Gary Brooks | 9/10 | 4452 days | 1% |
Alexander Klein | 9/10 | 4456 days | 1% |
Doan | 10/10 | 4457 days | 1% |
Milena Heinrich | 9/10 | 4458 days | 1% |
Brigitte van Leeuwen-ud Meys | 7/10 | 4468 days | 1% |
Melina | 7/10 | 4574 days | 1% |
yamutt | 8/10 | 4696 days | 1% |
Peter Hart | 4/10 | 4724 days | 1% |
Michael Jefferies | 9/10 | 4730 days | 1% |
Romla | 7/10 | 4734 days | 1% |
Ronald Veldman | 7/10 | 4734 days | 1% |
Tom Pratt | 7/10 | 4739 days | 1% |
Elise Violet | 9/10 | 4740 days | 1% |
Lepied | 9/10 | 4743 days | 1% |
Petra | 10/10 | 4751 days | 1% |
Adam Critchley | 8/10 | 4753 days | 1% |
Sebastian | 8/10 | 4754 days | 1% |
Vbeirne | 10/10 | 4787 days | 1% |
CMJ | 9/10 | 4787 days | 1% |
S Tucker | 6/10 | 4807 days | 1% |
Niels Daubjerg | 9/10 | 4819 days | 1% |
Marc & Pauline | 8/10 | 4824 days | 1% |
Marek Woznica | 9/10 | 4825 days | 1% |
Rudy Witt | 9/10 | 4834 days | 1% |
CatherineStuart | 10/10 | 4848 days | 1% |
Peter W. | 7/10 | 4848 days | 1% |
Tina | 10/10 | 4848 days | 1% |
English_Campers | 8/10 | 5062 days | 1% |
Jon_and_Family | 8/10 | 5062 days | 1% |
Andreas Blessing | 8/10 | 5073 days | 1% |
Boehmer | 9/10 | 5077 days | 1% |
Wheeler | 9/10 | 5082 days | 1% |
Rolf | 7/10 | 5084 days | 1% |
Dirk Van Den Berg | 10/10 | 5087 days | 1% |
Katy Bourne | 9/10 | 5087 days | 1% |
Kees Stigter | 8/10 | 5089 days | 1% |
Birgette Weiner | 9/10 | 5107 days | 1% |
Tobias Torax | 10/10 | 5108 days | 1% |
Alexandra | 10/10 | 5110 days | 1% |
Theo Dykhuizen | 8/10 | 5116 days | 1% |
de Vries | 10/10 | 5119 days | 1% |
Euros | 10/10 | 5183 days | 1% |
julialee272 | 10/10 | 5305 days | 1% |
astridaus | 8/10 | 5427 days | 1% |
Katharina | 10/10 | 5461 days | 1% |
David Milner | 9/10 | 5464 days | 1% |
Annemiek and Rianne | 9/10 | 5499 days | 1% |
Numun | 8/10 | 5517 days | 1% |
warrenp | 10/10 | 5533 days | 1% |
Lynn Maguire | 10/10 | 5534 days | 1% |
jamesg | 10/10 | 5546 days | 1% |
Roman Hauri | 10/10 | 5560 days | 1% |
Jessica Clarisse | 9/10 | 5560 days | 1% |
Kazmeister | 9/10 | 5578 days | 1% |
AndrewF78 | 10/10 | 5828 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-2.80% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 135 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
132 | -2.74% |
133 | -2.76% |
134 | -2.78% |
135 | -2.80% |
136 | -2.82% |
137 | -2.85% |
138 | -2.87% |
… | … |
0.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.