Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 81 days | 100% |
| Bree | 10/10 | 81 days | 100% |
| DA - USA | 10/10 | 173 days | 99% |
| Andy,Tina & Fur babys | 10/10 | 173 days | 99% |
| Frank | 6/10 | 234 days | 84% |
| Mark | 7/10 | 265 days | 90% |
| Alex Towler | 10/10 | 265 days | 96% |
| Fabienne | 10/10 | 265 days | 96% |
| Rya | 10/10 | 294 days | 95% |
| Elke | 10/10 | 356 days | 93% |
| DJ | 10/10 | 417 days | 90% |
| Lini | 10/10 | 417 days | 90% |
| Marg Dale | 9/10 | 509 days | 85% |
| Felicity Nicolson | 9/10 | 570 days | 81% |
| Christa | 10/10 | 570 days | 82% |
| Arie | 9/10 | 659 days | 75% |
| Anna Tatje | 8/10 | 690 days | 72% |
| Johan | 9/10 | 782 days | 65% |
| Sarah | 10/10 | 782 days | 65% |
| Robo | 8/10 | 1573 days | 8% |
| Ines | 6/10 | 1755 days | 5% |
| Kenny | 8/10 | 1817 days | 5% |
| Chris | 10/10 | 1847 days | 5% |
| Scooper | 10/10 | 2031 days | 5% |
| Zoe | 9/10 | 2061 days | 5% |
| The big German family | 10/10 | 2061 days | 5% |
| Gaudenz Schnell | 10/10 | 2120 days | 4% |
| Tash & Laura | 8/10 | 2120 days | 4% |
| Jgcanada | 10/10 | 2120 days | 4% |
| TP&MM | 9/10 | 2120 days | 4% |
| Niven | 10/10 | 2120 days | 4% |
| Geoff Walker | 10/10 | 2212 days | 4% |
| helen reeve | 9/10 | 2243 days | 4% |
| Edward Lowe | 10/10 | 2243 days | 4% |
| Chelsea | 8/10 | 2273 days | 4% |
| Michael McMahon | 10/10 | 2426 days | 4% |
| Magenta McHalick | 8/10 | 2482 days | 4% |
| Eversons | 9/10 | 2485 days | 4% |
| Alyson Reid | 7/10 | 2499 days | 3% |
| Shira LA | 9/10 | 2516 days | 4% |
| Kimberley Timberlake | 9/10 | 2549 days | 4% |
| Jye Hurrell | 9/10 | 2573 days | 4% |
| Liz Quilty | 5/10 | 2727 days | 2% |
| Julia Kurtz | 9/10 | 2793 days | 3% |
| Dave Rollison | 10/10 | 2822 days | 3% |
| Fabio Flepp | 7/10 | 2828 days | 3% |
| Ian McCaskill | 7/10 | 2840 days | 3% |
| Rima | 9/10 | 2942 days | 3% |
| Kate | 8/10 | 3125 days | 2% |
| John basham | 9/10 | 3157 days | 2% |
| Staffan Johansson | 7/10 | 3198 days | 2% |
| Raul Ellermann | 9/10 | 3207 days | 2% |
| Bianca Biehl | 9/10 | 3223 days | 2% |
| Boris Gospodinov | 8/10 | 3233 days | 2% |
| Eric Beene | 10/10 | 3250 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3339 days | 2% |
| Richard Thompson | 10/10 | 3339 days | 2% |
| Chester Martin | 10/10 | 3384 days | 2% |
| Elka Keijzer | 10/10 | 3492 days | 2% |
| Emily C | 10/10 | 3522 days | 2% |
| Oakley Miller | 10/10 | 3553 days | 2% |
| holidaymad from Solihull | 6/10 | 3581 days | 1% |
| Lieselotte Michels | 7/10 | 3585 days | 1% |
| Bes | 10/10 | 3586 days | 2% |
| Julia Emery | 9/10 | 3597 days | 2% |
| Devan Sheppard | 10/10 | 3640 days | 1% |
| Brita Topp | 8/10 | 3857 days | 1% |
| Christoph Betten | 9/10 | 3896 days | 1% |
| Family Trip | 9/10 | 3918 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 3927 days | 1% |
| Ann Winter | 10/10 | 3936 days | 1% |
| Phillip | 10/10 | 3936 days | 1% |
| Klaus Petersen | 8/10 | 3936 days | 1% |
| Rikke Petersen | 8/10 | 3936 days | 1% |
| Anouck Roudet | 4/10 | 3939 days | 1% |
| Florian Littmann | 3/10 | 3948 days | 0% |
| Celine Darde | 5/10 | 3958 days | 1% |
| Ludovic Denee | 5/10 | 3958 days | 1% |
| Piotr Jurkowski | 6/10 | 3962 days | 1% |
| Evian Bolz | 8/10 | 3975 days | 1% |
| Harel Cliad | 10/10 | 3975 days | 1% |
| Chen Levin | 7/10 | 3975 days | 1% |
| nimrod yaron | 10/10 | 3976 days | 1% |
| Pioter Jurkowski | 7/10 | 3977 days | 1% |
| mr burns | 9/10 | 3977 days | 1% |
| Aitnan Melman | 8/10 | 3979 days | 1% |
| Reinhard Boettcher | 10/10 | 3983 days | 1% |
| Angelika Bottcher | 10/10 | 3983 days | 1% |
| Helene & Peter | 8/10 | 4038 days | 1% |
| FlyingKiwiGirl | 8/10 | 4252 days | 0% |
| Iban Dupont | 9/10 | 4266 days | 0% |
| Emily Sweetman | 6/10 | 4283 days | 0% |
| Maxime | 8/10 | 4295 days | 0% |
| Christoph Mueller | 6/10 | 4305 days | 0% |
| William Notcutt | 6/10 | 4342 days | 0% |
| Joroen Borkert | 8/10 | 4360 days | 0% |
| Wouter Trumpie | 6/10 | 4362 days | 0% |
| tanyap | 9/10 | 4373 days | 0% |
| Terry Coles | 10/10 | 4373 days | 0% |
| Gary Brooks | 9/10 | 4373 days | 0% |
| Alexander Klein | 9/10 | 4377 days | 0% |
| Doan | 10/10 | 4378 days | 0% |
| Milena Heinrich | 9/10 | 4379 days | 0% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4389 days | 1% |
| Melina | 7/10 | 4495 days | 1% |
| yamutt | 8/10 | 4617 days | 1% |
| Peter Hart | 4/10 | 4645 days | 1% |
| Michael Jefferies | 9/10 | 4651 days | 1% |
| Romla | 7/10 | 4655 days | 1% |
| Ronald Veldman | 7/10 | 4655 days | 1% |
| Tom Pratt | 7/10 | 4660 days | 1% |
| Elise Violet | 9/10 | 4661 days | 1% |
| Lepied | 9/10 | 4664 days | 1% |
| Petra | 10/10 | 4672 days | 1% |
| Adam Critchley | 8/10 | 4674 days | 1% |
| Sebastian | 8/10 | 4675 days | 1% |
| Vbeirne | 10/10 | 4708 days | 1% |
| CMJ | 9/10 | 4708 days | 1% |
| S Tucker | 6/10 | 4728 days | 1% |
| Niels Daubjerg | 9/10 | 4740 days | 1% |
| Marc & Pauline | 8/10 | 4745 days | 1% |
| Marek Woznica | 9/10 | 4746 days | 1% |
| Rudy Witt | 9/10 | 4755 days | 1% |
| CatherineStuart | 10/10 | 4769 days | 1% |
| Peter W. | 7/10 | 4769 days | 1% |
| Tina | 10/10 | 4769 days | 1% |
| English_Campers | 8/10 | 4983 days | 1% |
| Jon_and_Family | 8/10 | 4983 days | 1% |
| Andreas Blessing | 8/10 | 4994 days | 1% |
| Boehmer | 9/10 | 4998 days | 1% |
| Wheeler | 9/10 | 5003 days | 1% |
| Rolf | 7/10 | 5005 days | 1% |
| Dirk Van Den Berg | 10/10 | 5008 days | 1% |
| Katy Bourne | 9/10 | 5008 days | 1% |
| Kees Stigter | 8/10 | 5010 days | 1% |
| Birgette Weiner | 9/10 | 5028 days | 1% |
| Tobias Torax | 10/10 | 5029 days | 1% |
| Alexandra | 10/10 | 5031 days | 1% |
| Theo Dykhuizen | 8/10 | 5037 days | 1% |
| de Vries | 10/10 | 5040 days | 1% |
| Euros | 10/10 | 5104 days | 1% |
| julialee272 | 10/10 | 5226 days | 1% |
| astridaus | 8/10 | 5348 days | 1% |
| Katharina | 10/10 | 5382 days | 1% |
| David Milner | 9/10 | 5385 days | 1% |
| Annemiek and Rianne | 9/10 | 5420 days | 1% |
| Numun | 8/10 | 5438 days | 1% |
| warrenp | 10/10 | 5454 days | 1% |
| Lynn Maguire | 10/10 | 5455 days | 1% |
| jamesg | 10/10 | 5467 days | 1% |
| Roman Hauri | 10/10 | 5481 days | 1% |
| Jessica Clarisse | 9/10 | 5481 days | 1% |
| Kazmeister | 9/10 | 5499 days | 1% |
| AndrewF78 | 10/10 | 5749 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 57 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 54 | -1.09% |
| 55 | -1.11% |
| 56 | -1.13% |
| 57 | -1.15% |
| 58 | -1.17% |
| 59 | -1.19% |
| 60 | -1.21% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.