Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 137 days | 100% |
| Christopher | 10/10 | 471 days | 88% |
| Bree | 10/10 | 471 days | 88% |
| DA - USA | 10/10 | 563 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 563 days | 83% |
| Frank | 6/10 | 624 days | 68% |
| Mark | 7/10 | 655 days | 71% |
| Alex Towler | 10/10 | 655 days | 76% |
| Fabienne | 10/10 | 655 days | 76% |
| Rya | 10/10 | 684 days | 74% |
| Elke | 10/10 | 746 days | 69% |
| DJ | 10/10 | 807 days | 64% |
| Lini | 10/10 | 807 days | 64% |
| Marg Dale | 9/10 | 899 days | 54% |
| Felicity Nicolson | 9/10 | 960 days | 48% |
| Christa | 10/10 | 960 days | 48% |
| Arie | 9/10 | 1049 days | 39% |
| Anna Tatje | 8/10 | 1080 days | 36% |
| Johan | 9/10 | 1172 days | 29% |
| Sarah | 10/10 | 1172 days | 30% |
| Robo | 8/10 | 1963 days | 5% |
| Ines | 6/10 | 2145 days | 4% |
| Kenny | 8/10 | 2207 days | 4% |
| Chris | 10/10 | 2237 days | 4% |
| Scooper | 10/10 | 2421 days | 4% |
| Zoe | 9/10 | 2451 days | 4% |
| The big German family | 10/10 | 2451 days | 4% |
| Gaudenz Schnell | 10/10 | 2510 days | 4% |
| Tash & Laura | 8/10 | 2510 days | 4% |
| Jgcanada | 10/10 | 2510 days | 4% |
| TP&MM | 9/10 | 2510 days | 4% |
| Niven | 10/10 | 2510 days | 4% |
| Geoff Walker | 10/10 | 2602 days | 4% |
| helen reeve | 9/10 | 2633 days | 3% |
| Edward Lowe | 10/10 | 2633 days | 3% |
| Chelsea | 8/10 | 2663 days | 3% |
| Michael McMahon | 10/10 | 2816 days | 3% |
| Magenta McHalick | 8/10 | 2872 days | 3% |
| Eversons | 9/10 | 2875 days | 3% |
| Alyson Reid | 7/10 | 2889 days | 3% |
| Shira LA | 9/10 | 2906 days | 3% |
| Kimberley Timberlake | 9/10 | 2939 days | 3% |
| Jye Hurrell | 9/10 | 2963 days | 3% |
| Liz Quilty | 5/10 | 3117 days | 2% |
| Julia Kurtz | 9/10 | 3183 days | 2% |
| Dave Rollison | 10/10 | 3212 days | 2% |
| Fabio Flepp | 7/10 | 3218 days | 2% |
| Ian McCaskill | 7/10 | 3230 days | 2% |
| Rima | 9/10 | 3332 days | 2% |
| Kate | 8/10 | 3515 days | 2% |
| John basham | 9/10 | 3547 days | 2% |
| Staffan Johansson | 7/10 | 3588 days | 1% |
| Raul Ellermann | 9/10 | 3597 days | 2% |
| Bianca Biehl | 9/10 | 3613 days | 1% |
| Boris Gospodinov | 8/10 | 3623 days | 1% |
| Eric Beene | 10/10 | 3640 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3729 days | 1% |
| Richard Thompson | 10/10 | 3729 days | 1% |
| Chester Martin | 10/10 | 3774 days | 1% |
| Elka Keijzer | 10/10 | 3882 days | 1% |
| Emily C | 10/10 | 3912 days | 1% |
| Oakley Miller | 10/10 | 3943 days | 1% |
| holidaymad from Solihull | 6/10 | 3971 days | 1% |
| Lieselotte Michels | 7/10 | 3975 days | 1% |
| Bes | 10/10 | 3976 days | 1% |
| Julia Emery | 9/10 | 3987 days | 1% |
| Devan Sheppard | 10/10 | 4030 days | 1% |
| Brita Topp | 8/10 | 4247 days | 0% |
| Christoph Betten | 9/10 | 4286 days | 0% |
| Family Trip | 9/10 | 4308 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4317 days | 0% |
| Ann Winter | 10/10 | 4326 days | 0% |
| Phillip | 10/10 | 4326 days | 0% |
| Klaus Petersen | 8/10 | 4326 days | 0% |
| Rikke Petersen | 8/10 | 4326 days | 0% |
| Anouck Roudet | 4/10 | 4329 days | 0% |
| Florian Littmann | 3/10 | 4338 days | 0% |
| Celine Darde | 5/10 | 4348 days | 0% |
| Ludovic Denee | 5/10 | 4348 days | 0% |
| Piotr Jurkowski | 6/10 | 4352 days | 0% |
| Evian Bolz | 8/10 | 4365 days | 0% |
| Harel Cliad | 10/10 | 4365 days | 0% |
| Chen Levin | 7/10 | 4365 days | 0% |
| nimrod yaron | 10/10 | 4366 days | 0% |
| Pioter Jurkowski | 7/10 | 4367 days | 0% |
| mr burns | 9/10 | 4367 days | 0% |
| Aitnan Melman | 8/10 | 4369 days | 0% |
| Reinhard Boettcher | 10/10 | 4373 days | 0% |
| Angelika Bottcher | 10/10 | 4373 days | 0% |
| Helene & Peter | 8/10 | 4428 days | 1% |
| FlyingKiwiGirl | 8/10 | 4642 days | 1% |
| Iban Dupont | 9/10 | 4656 days | 1% |
| Emily Sweetman | 6/10 | 4673 days | 1% |
| Maxime | 8/10 | 4685 days | 1% |
| Christoph Mueller | 6/10 | 4695 days | 1% |
| William Notcutt | 6/10 | 4732 days | 1% |
| Joroen Borkert | 8/10 | 4750 days | 1% |
| Wouter Trumpie | 6/10 | 4752 days | 1% |
| tanyap | 9/10 | 4763 days | 1% |
| Terry Coles | 10/10 | 4763 days | 1% |
| Gary Brooks | 9/10 | 4763 days | 1% |
| Alexander Klein | 9/10 | 4767 days | 1% |
| Doan | 10/10 | 4768 days | 1% |
| Milena Heinrich | 9/10 | 4769 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4779 days | 1% |
| Melina | 7/10 | 4885 days | 1% |
| yamutt | 8/10 | 5007 days | 1% |
| Peter Hart | 4/10 | 5035 days | 1% |
| Michael Jefferies | 9/10 | 5041 days | 1% |
| Romla | 7/10 | 5045 days | 1% |
| Ronald Veldman | 7/10 | 5045 days | 1% |
| Tom Pratt | 7/10 | 5050 days | 1% |
| Elise Violet | 9/10 | 5051 days | 1% |
| Lepied | 9/10 | 5054 days | 1% |
| Petra | 10/10 | 5062 days | 1% |
| Adam Critchley | 8/10 | 5064 days | 1% |
| Sebastian | 8/10 | 5065 days | 1% |
| Vbeirne | 10/10 | 5098 days | 1% |
| CMJ | 9/10 | 5098 days | 1% |
| S Tucker | 6/10 | 5118 days | 1% |
| Niels Daubjerg | 9/10 | 5130 days | 1% |
| Marc & Pauline | 8/10 | 5135 days | 1% |
| Marek Woznica | 9/10 | 5136 days | 1% |
| Rudy Witt | 9/10 | 5145 days | 1% |
| CatherineStuart | 10/10 | 5159 days | 1% |
| Peter W. | 7/10 | 5159 days | 1% |
| Tina | 10/10 | 5159 days | 1% |
| English_Campers | 8/10 | 5373 days | 1% |
| Jon_and_Family | 8/10 | 5373 days | 1% |
| Andreas Blessing | 8/10 | 5384 days | 1% |
| Boehmer | 9/10 | 5388 days | 1% |
| Wheeler | 9/10 | 5393 days | 1% |
| Rolf | 7/10 | 5395 days | 1% |
| Dirk Van Den Berg | 10/10 | 5398 days | 1% |
| Katy Bourne | 9/10 | 5398 days | 1% |
| Kees Stigter | 8/10 | 5400 days | 1% |
| Birgette Weiner | 9/10 | 5418 days | 1% |
| Tobias Torax | 10/10 | 5419 days | 1% |
| Alexandra | 10/10 | 5421 days | 1% |
| Theo Dykhuizen | 8/10 | 5427 days | 1% |
| de Vries | 10/10 | 5430 days | 1% |
| Euros | 10/10 | 5494 days | 1% |
| julialee272 | 10/10 | 5616 days | 1% |
| astridaus | 8/10 | 5738 days | 1% |
| Katharina | 10/10 | 5772 days | 1% |
| David Milner | 9/10 | 5775 days | 1% |
| Annemiek and Rianne | 9/10 | 5810 days | 1% |
| Numun | 8/10 | 5828 days | 1% |
| warrenp | 10/10 | 5844 days | 1% |
| Lynn Maguire | 10/10 | 5845 days | 1% |
| jamesg | 10/10 | 5857 days | 1% |
| Roman Hauri | 10/10 | 5871 days | 1% |
| Jessica Clarisse | 9/10 | 5871 days | 1% |
| Kazmeister | 9/10 | 5889 days | 1% |
| AndrewF78 | 10/10 | 6139 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 109 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 106 | -2.15% |
| 107 | -2.17% |
| 108 | -2.19% |
| 109 | -2.21% |
| 110 | -2.23% |
| 111 | -2.25% |
| 112 | -2.27% |
| … | … |
Balancing Adjustment
0.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.