Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 135 days | 100% |
| Christopher | 10/10 | 469 days | 88% |
| Bree | 10/10 | 469 days | 88% |
| DA - USA | 10/10 | 561 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 561 days | 83% |
| Frank | 6/10 | 623 days | 68% |
| Mark | 7/10 | 654 days | 71% |
| Alex Towler | 10/10 | 654 days | 76% |
| Fabienne | 10/10 | 654 days | 76% |
| Rya | 10/10 | 683 days | 74% |
| Elke | 10/10 | 745 days | 69% |
| DJ | 10/10 | 806 days | 64% |
| Lini | 10/10 | 806 days | 64% |
| Marg Dale | 9/10 | 897 days | 54% |
| Felicity Nicolson | 9/10 | 958 days | 48% |
| Christa | 10/10 | 958 days | 48% |
| Arie | 9/10 | 1048 days | 39% |
| Anna Tatje | 8/10 | 1079 days | 36% |
| Johan | 9/10 | 1171 days | 29% |
| Sarah | 10/10 | 1171 days | 30% |
| Robo | 8/10 | 1961 days | 5% |
| Ines | 6/10 | 2144 days | 4% |
| Kenny | 8/10 | 2206 days | 4% |
| Chris | 10/10 | 2236 days | 4% |
| Scooper | 10/10 | 2419 days | 4% |
| Zoe | 9/10 | 2450 days | 4% |
| The big German family | 10/10 | 2450 days | 4% |
| Gaudenz Schnell | 10/10 | 2508 days | 4% |
| Tash & Laura | 8/10 | 2509 days | 4% |
| Jgcanada | 10/10 | 2509 days | 4% |
| TP&MM | 9/10 | 2509 days | 4% |
| Niven | 10/10 | 2509 days | 4% |
| Geoff Walker | 10/10 | 2601 days | 4% |
| helen reeve | 9/10 | 2632 days | 3% |
| Edward Lowe | 10/10 | 2632 days | 3% |
| Chelsea | 8/10 | 2661 days | 3% |
| Michael McMahon | 10/10 | 2815 days | 3% |
| Magenta McHalick | 8/10 | 2871 days | 3% |
| Eversons | 9/10 | 2874 days | 3% |
| Alyson Reid | 7/10 | 2888 days | 3% |
| Shira LA | 9/10 | 2905 days | 3% |
| Kimberley Timberlake | 9/10 | 2938 days | 3% |
| Jye Hurrell | 9/10 | 2962 days | 3% |
| Liz Quilty | 5/10 | 3115 days | 2% |
| Julia Kurtz | 9/10 | 3182 days | 2% |
| Dave Rollison | 10/10 | 3210 days | 2% |
| Fabio Flepp | 7/10 | 3217 days | 2% |
| Ian McCaskill | 7/10 | 3229 days | 2% |
| Rima | 9/10 | 3331 days | 2% |
| Kate | 8/10 | 3513 days | 2% |
| John basham | 9/10 | 3546 days | 2% |
| Staffan Johansson | 7/10 | 3587 days | 1% |
| Raul Ellermann | 9/10 | 3596 days | 2% |
| Bianca Biehl | 9/10 | 3612 days | 1% |
| Boris Gospodinov | 8/10 | 3622 days | 1% |
| Eric Beene | 10/10 | 3639 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3727 days | 1% |
| Richard Thompson | 10/10 | 3728 days | 1% |
| Chester Martin | 10/10 | 3772 days | 1% |
| Elka Keijzer | 10/10 | 3880 days | 1% |
| Emily C | 10/10 | 3910 days | 1% |
| Oakley Miller | 10/10 | 3941 days | 1% |
| holidaymad from Solihull | 6/10 | 3969 days | 1% |
| Lieselotte Michels | 7/10 | 3974 days | 1% |
| Bes | 10/10 | 3975 days | 1% |
| Julia Emery | 9/10 | 3986 days | 1% |
| Devan Sheppard | 10/10 | 4029 days | 1% |
| Brita Topp | 8/10 | 4245 days | 0% |
| Christoph Betten | 9/10 | 4285 days | 0% |
| Family Trip | 9/10 | 4307 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4316 days | 0% |
| Ann Winter | 10/10 | 4325 days | 0% |
| Phillip | 10/10 | 4325 days | 0% |
| Klaus Petersen | 8/10 | 4325 days | 0% |
| Rikke Petersen | 8/10 | 4325 days | 0% |
| Anouck Roudet | 4/10 | 4328 days | 0% |
| Florian Littmann | 3/10 | 4337 days | 0% |
| Celine Darde | 5/10 | 4347 days | 0% |
| Ludovic Denee | 5/10 | 4347 days | 0% |
| Piotr Jurkowski | 6/10 | 4351 days | 0% |
| Evian Bolz | 8/10 | 4364 days | 0% |
| Harel Cliad | 10/10 | 4364 days | 0% |
| Chen Levin | 7/10 | 4364 days | 0% |
| nimrod yaron | 10/10 | 4365 days | 0% |
| Pioter Jurkowski | 7/10 | 4366 days | 0% |
| mr burns | 9/10 | 4366 days | 0% |
| Aitnan Melman | 8/10 | 4368 days | 0% |
| Reinhard Boettcher | 10/10 | 4372 days | 0% |
| Angelika Bottcher | 10/10 | 4372 days | 0% |
| Helene & Peter | 8/10 | 4427 days | 1% |
| FlyingKiwiGirl | 8/10 | 4641 days | 1% |
| Iban Dupont | 9/10 | 4655 days | 1% |
| Emily Sweetman | 6/10 | 4672 days | 1% |
| Maxime | 8/10 | 4684 days | 1% |
| Christoph Mueller | 6/10 | 4694 days | 1% |
| William Notcutt | 6/10 | 4731 days | 1% |
| Joroen Borkert | 8/10 | 4749 days | 1% |
| Wouter Trumpie | 6/10 | 4751 days | 1% |
| tanyap | 9/10 | 4762 days | 1% |
| Terry Coles | 10/10 | 4762 days | 1% |
| Gary Brooks | 9/10 | 4762 days | 1% |
| Alexander Klein | 9/10 | 4766 days | 1% |
| Doan | 10/10 | 4767 days | 1% |
| Milena Heinrich | 9/10 | 4768 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4778 days | 1% |
| Melina | 7/10 | 4883 days | 1% |
| yamutt | 8/10 | 5006 days | 1% |
| Peter Hart | 4/10 | 5034 days | 1% |
| Michael Jefferies | 9/10 | 5040 days | 1% |
| Romla | 7/10 | 5044 days | 1% |
| Ronald Veldman | 7/10 | 5044 days | 1% |
| Tom Pratt | 7/10 | 5049 days | 1% |
| Elise Violet | 9/10 | 5050 days | 1% |
| Lepied | 9/10 | 5053 days | 1% |
| Petra | 10/10 | 5061 days | 1% |
| Adam Critchley | 8/10 | 5063 days | 1% |
| Sebastian | 8/10 | 5064 days | 1% |
| Vbeirne | 10/10 | 5097 days | 1% |
| CMJ | 9/10 | 5097 days | 1% |
| S Tucker | 6/10 | 5117 days | 1% |
| Niels Daubjerg | 9/10 | 5129 days | 1% |
| Marc & Pauline | 8/10 | 5134 days | 1% |
| Marek Woznica | 9/10 | 5135 days | 1% |
| Rudy Witt | 9/10 | 5144 days | 1% |
| CatherineStuart | 10/10 | 5158 days | 1% |
| Peter W. | 7/10 | 5158 days | 1% |
| Tina | 10/10 | 5158 days | 1% |
| English_Campers | 8/10 | 5372 days | 1% |
| Jon_and_Family | 8/10 | 5372 days | 1% |
| Andreas Blessing | 8/10 | 5383 days | 1% |
| Boehmer | 9/10 | 5387 days | 1% |
| Wheeler | 9/10 | 5392 days | 1% |
| Rolf | 7/10 | 5394 days | 1% |
| Dirk Van Den Berg | 10/10 | 5397 days | 1% |
| Katy Bourne | 9/10 | 5397 days | 1% |
| Kees Stigter | 8/10 | 5399 days | 1% |
| Birgette Weiner | 9/10 | 5417 days | 1% |
| Tobias Torax | 10/10 | 5418 days | 1% |
| Alexandra | 10/10 | 5420 days | 1% |
| Theo Dykhuizen | 8/10 | 5426 days | 1% |
| de Vries | 10/10 | 5429 days | 1% |
| Euros | 10/10 | 5493 days | 1% |
| julialee272 | 10/10 | 5614 days | 1% |
| astridaus | 8/10 | 5737 days | 1% |
| Katharina | 10/10 | 5771 days | 1% |
| David Milner | 9/10 | 5774 days | 1% |
| Annemiek and Rianne | 9/10 | 5809 days | 1% |
| Numun | 8/10 | 5827 days | 1% |
| warrenp | 10/10 | 5843 days | 1% |
| Lynn Maguire | 10/10 | 5844 days | 1% |
| jamesg | 10/10 | 5856 days | 1% |
| Roman Hauri | 10/10 | 5870 days | 1% |
| Jessica Clarisse | 9/10 | 5870 days | 1% |
| Kazmeister | 9/10 | 5888 days | 1% |
| AndrewF78 | 10/10 | 6138 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 108 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 105 | -2.13% |
| 106 | -2.15% |
| 107 | -2.17% |
| 108 | -2.19% |
| 109 | -2.21% |
| 110 | -2.23% |
| 111 | -2.25% |
| … | … |
Balancing Adjustment
0.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.