G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 219 days | 100% |
| Bree | 10/10 | 219 days | 100% |
| DA - USA | 10/10 | 311 days | 97% |
| Andy,Tina & Fur babys | 10/10 | 311 days | 97% |
| Frank | 6/10 | 372 days | 82% |
| Mark | 7/10 | 403 days | 87% |
| Alex Towler | 10/10 | 403 days | 93% |
| Fabienne | 10/10 | 403 days | 93% |
| Rya | 10/10 | 432 days | 92% |
| Elke | 10/10 | 494 days | 88% |
| DJ | 10/10 | 555 days | 85% |
| Lini | 10/10 | 555 days | 85% |
| Marg Dale | 9/10 | 647 days | 77% |
| Felicity Nicolson | 9/10 | 708 days | 73% |
| Christa | 10/10 | 708 days | 73% |
| Arie | 9/10 | 797 days | 65% |
| Anna Tatje | 8/10 | 828 days | 61% |
| Johan | 9/10 | 920 days | 52% |
| Sarah | 10/10 | 920 days | 53% |
| Robo | 8/10 | 1711 days | 5% |
| Ines | 6/10 | 1893 days | 4% |
| Kenny | 8/10 | 1955 days | 4% |
| Chris | 10/10 | 1985 days | 5% |
| Scooper | 10/10 | 2169 days | 4% |
| Zoe | 9/10 | 2199 days | 4% |
| The big German family | 10/10 | 2199 days | 4% |
| Gaudenz Schnell | 10/10 | 2258 days | 4% |
| Tash & Laura | 8/10 | 2258 days | 4% |
| Jgcanada | 10/10 | 2258 days | 4% |
| TP&MM | 9/10 | 2258 days | 4% |
| Niven | 10/10 | 2258 days | 4% |
| Geoff Walker | 10/10 | 2350 days | 4% |
| helen reeve | 9/10 | 2381 days | 4% |
| Edward Lowe | 10/10 | 2381 days | 4% |
| Chelsea | 8/10 | 2411 days | 4% |
| Michael McMahon | 10/10 | 2564 days | 3% |
| Magenta McHalick | 8/10 | 2620 days | 3% |
| Eversons | 9/10 | 2623 days | 3% |
| Alyson Reid | 7/10 | 2637 days | 3% |
| Shira LA | 9/10 | 2654 days | 3% |
| Kimberley Timberlake | 9/10 | 2687 days | 3% |
| Jye Hurrell | 9/10 | 2711 days | 3% |
| Liz Quilty | 5/10 | 2865 days | 2% |
| Julia Kurtz | 9/10 | 2931 days | 3% |
| Dave Rollison | 10/10 | 2960 days | 3% |
| Fabio Flepp | 7/10 | 2966 days | 2% |
| Ian McCaskill | 7/10 | 2978 days | 2% |
| Rima | 9/10 | 3080 days | 2% |
| Kate | 8/10 | 3263 days | 2% |
| John basham | 9/10 | 3295 days | 2% |
| Staffan Johansson | 7/10 | 3336 days | 2% |
| Raul Ellermann | 9/10 | 3345 days | 2% |
| Bianca Biehl | 9/10 | 3361 days | 2% |
| Boris Gospodinov | 8/10 | 3371 days | 2% |
| Eric Beene | 10/10 | 3388 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3477 days | 1% |
| Richard Thompson | 10/10 | 3477 days | 1% |
| Chester Martin | 10/10 | 3522 days | 1% |
| Elka Keijzer | 10/10 | 3630 days | 1% |
| Emily C | 10/10 | 3660 days | 1% |
| Oakley Miller | 10/10 | 3691 days | 1% |
| holidaymad from Solihull | 6/10 | 3719 days | 1% |
| Lieselotte Michels | 7/10 | 3723 days | 1% |
| Bes | 10/10 | 3724 days | 1% |
| Julia Emery | 9/10 | 3735 days | 1% |
| Devan Sheppard | 10/10 | 3778 days | 1% |
| Brita Topp | 8/10 | 3995 days | 0% |
| Christoph Betten | 9/10 | 4034 days | 0% |
| Family Trip | 9/10 | 4056 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4065 days | 0% |
| Ann Winter | 10/10 | 4074 days | 0% |
| Phillip | 10/10 | 4074 days | 0% |
| Klaus Petersen | 8/10 | 4074 days | 0% |
| Rikke Petersen | 8/10 | 4074 days | 0% |
| Anouck Roudet | 4/10 | 4077 days | 0% |
| Florian Littmann | 3/10 | 4086 days | 0% |
| Celine Darde | 5/10 | 4096 days | 0% |
| Ludovic Denee | 5/10 | 4096 days | 0% |
| Piotr Jurkowski | 6/10 | 4100 days | 0% |
| Evian Bolz | 8/10 | 4113 days | 0% |
| Harel Cliad | 10/10 | 4113 days | 0% |
| Chen Levin | 7/10 | 4113 days | 0% |
| nimrod yaron | 10/10 | 4114 days | 0% |
| Pioter Jurkowski | 7/10 | 4115 days | 0% |
| mr burns | 9/10 | 4115 days | 0% |
| Aitnan Melman | 8/10 | 4117 days | 0% |
| Reinhard Boettcher | 10/10 | 4121 days | 0% |
| Angelika Bottcher | 10/10 | 4121 days | 0% |
| Helene & Peter | 8/10 | 4176 days | 0% |
| FlyingKiwiGirl | 8/10 | 4390 days | 1% |
| Iban Dupont | 9/10 | 4404 days | 1% |
| Emily Sweetman | 6/10 | 4421 days | 1% |
| Maxime | 8/10 | 4433 days | 1% |
| Christoph Mueller | 6/10 | 4443 days | 1% |
| William Notcutt | 6/10 | 4480 days | 1% |
| Joroen Borkert | 8/10 | 4498 days | 1% |
| Wouter Trumpie | 6/10 | 4500 days | 1% |
| tanyap | 9/10 | 4511 days | 1% |
| Terry Coles | 10/10 | 4511 days | 1% |
| Gary Brooks | 9/10 | 4511 days | 1% |
| Alexander Klein | 9/10 | 4515 days | 1% |
| Doan | 10/10 | 4516 days | 1% |
| Milena Heinrich | 9/10 | 4517 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4527 days | 1% |
| Melina | 7/10 | 4633 days | 1% |
| yamutt | 8/10 | 4755 days | 1% |
| Peter Hart | 4/10 | 4783 days | 0% |
| Michael Jefferies | 9/10 | 4789 days | 1% |
| Romla | 7/10 | 4793 days | 1% |
| Ronald Veldman | 7/10 | 4793 days | 1% |
| Tom Pratt | 7/10 | 4798 days | 1% |
| Elise Violet | 9/10 | 4799 days | 1% |
| Lepied | 9/10 | 4802 days | 1% |
| Petra | 10/10 | 4810 days | 1% |
| Adam Critchley | 8/10 | 4812 days | 1% |
| Sebastian | 8/10 | 4813 days | 1% |
| Vbeirne | 10/10 | 4846 days | 1% |
| CMJ | 9/10 | 4846 days | 1% |
| S Tucker | 6/10 | 4866 days | 1% |
| Niels Daubjerg | 9/10 | 4878 days | 1% |
| Marc & Pauline | 8/10 | 4883 days | 1% |
| Marek Woznica | 9/10 | 4884 days | 1% |
| Rudy Witt | 9/10 | 4893 days | 1% |
| CatherineStuart | 10/10 | 4907 days | 1% |
| Peter W. | 7/10 | 4907 days | 1% |
| Tina | 10/10 | 4907 days | 1% |
| English_Campers | 8/10 | 5121 days | 1% |
| Jon_and_Family | 8/10 | 5121 days | 1% |
| Andreas Blessing | 8/10 | 5132 days | 1% |
| Boehmer | 9/10 | 5136 days | 1% |
| Wheeler | 9/10 | 5141 days | 1% |
| Rolf | 7/10 | 5143 days | 1% |
| Dirk Van Den Berg | 10/10 | 5146 days | 1% |
| Katy Bourne | 9/10 | 5146 days | 1% |
| Kees Stigter | 8/10 | 5148 days | 1% |
| Birgette Weiner | 9/10 | 5166 days | 1% |
| Tobias Torax | 10/10 | 5167 days | 1% |
| Alexandra | 10/10 | 5169 days | 1% |
| Theo Dykhuizen | 8/10 | 5175 days | 1% |
| de Vries | 10/10 | 5178 days | 1% |
| Euros | 10/10 | 5242 days | 1% |
| julialee272 | 10/10 | 5364 days | 1% |
| astridaus | 8/10 | 5486 days | 1% |
| Katharina | 10/10 | 5520 days | 1% |
| David Milner | 9/10 | 5523 days | 1% |
| Annemiek and Rianne | 9/10 | 5558 days | 1% |
| Numun | 8/10 | 5576 days | 1% |
| warrenp | 10/10 | 5592 days | 1% |
| Lynn Maguire | 10/10 | 5593 days | 1% |
| jamesg | 10/10 | 5605 days | 1% |
| Roman Hauri | 10/10 | 5619 days | 1% |
| Jessica Clarisse | 9/10 | 5619 days | 1% |
| Kazmeister | 9/10 | 5637 days | 1% |
| AndrewF78 | 10/10 | 5887 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 195 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 192 | -3.46% |
| 193 | -3.48% |
| 194 | -3.50% |
| 195 | -3.52% |
| 196 | -3.53% |
| 197 | -3.55% |
| 198 | -3.57% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.