Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 187 days | 100% |
| Bree | 10/10 | 187 days | 100% |
| DA - USA | 10/10 | 279 days | 98% |
| Andy,Tina & Fur babys | 10/10 | 279 days | 98% |
| Frank | 6/10 | 340 days | 82% |
| Mark | 7/10 | 371 days | 88% |
| Alex Towler | 10/10 | 371 days | 94% |
| Fabienne | 10/10 | 371 days | 94% |
| Rya | 10/10 | 400 days | 93% |
| Elke | 10/10 | 462 days | 90% |
| DJ | 10/10 | 523 days | 86% |
| Lini | 10/10 | 523 days | 86% |
| Marg Dale | 9/10 | 615 days | 79% |
| Felicity Nicolson | 9/10 | 676 days | 75% |
| Christa | 10/10 | 676 days | 75% |
| Arie | 9/10 | 765 days | 67% |
| Anna Tatje | 8/10 | 796 days | 64% |
| Johan | 9/10 | 888 days | 56% |
| Sarah | 10/10 | 888 days | 56% |
| Robo | 8/10 | 1679 days | 6% |
| Ines | 6/10 | 1861 days | 4% |
| Kenny | 8/10 | 1923 days | 5% |
| Chris | 10/10 | 1953 days | 5% |
| Scooper | 10/10 | 2137 days | 4% |
| Zoe | 9/10 | 2167 days | 4% |
| The big German family | 10/10 | 2167 days | 4% |
| Gaudenz Schnell | 10/10 | 2226 days | 4% |
| Tash & Laura | 8/10 | 2226 days | 4% |
| Jgcanada | 10/10 | 2226 days | 4% |
| TP&MM | 9/10 | 2226 days | 4% |
| Niven | 10/10 | 2226 days | 4% |
| Geoff Walker | 10/10 | 2318 days | 4% |
| helen reeve | 9/10 | 2349 days | 4% |
| Edward Lowe | 10/10 | 2349 days | 4% |
| Chelsea | 8/10 | 2379 days | 4% |
| Michael McMahon | 10/10 | 2532 days | 4% |
| Magenta McHalick | 8/10 | 2588 days | 3% |
| Eversons | 9/10 | 2591 days | 4% |
| Alyson Reid | 7/10 | 2605 days | 3% |
| Shira LA | 9/10 | 2622 days | 3% |
| Kimberley Timberlake | 9/10 | 2655 days | 3% |
| Jye Hurrell | 9/10 | 2679 days | 3% |
| Liz Quilty | 5/10 | 2833 days | 2% |
| Julia Kurtz | 9/10 | 2899 days | 3% |
| Dave Rollison | 10/10 | 2928 days | 3% |
| Fabio Flepp | 7/10 | 2934 days | 3% |
| Ian McCaskill | 7/10 | 2946 days | 3% |
| Rima | 9/10 | 3048 days | 3% |
| Kate | 8/10 | 3231 days | 2% |
| John basham | 9/10 | 3263 days | 2% |
| Staffan Johansson | 7/10 | 3304 days | 2% |
| Raul Ellermann | 9/10 | 3313 days | 2% |
| Bianca Biehl | 9/10 | 3329 days | 2% |
| Boris Gospodinov | 8/10 | 3339 days | 2% |
| Eric Beene | 10/10 | 3356 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3445 days | 2% |
| Richard Thompson | 10/10 | 3445 days | 2% |
| Chester Martin | 10/10 | 3490 days | 2% |
| Elka Keijzer | 10/10 | 3598 days | 2% |
| Emily C | 10/10 | 3628 days | 1% |
| Oakley Miller | 10/10 | 3659 days | 1% |
| holidaymad from Solihull | 6/10 | 3687 days | 1% |
| Lieselotte Michels | 7/10 | 3691 days | 1% |
| Bes | 10/10 | 3692 days | 1% |
| Julia Emery | 9/10 | 3703 days | 1% |
| Devan Sheppard | 10/10 | 3746 days | 1% |
| Brita Topp | 8/10 | 3963 days | 1% |
| Christoph Betten | 9/10 | 4002 days | 1% |
| Family Trip | 9/10 | 4024 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4033 days | 1% |
| Ann Winter | 10/10 | 4042 days | 1% |
| Phillip | 10/10 | 4042 days | 1% |
| Klaus Petersen | 8/10 | 4042 days | 1% |
| Rikke Petersen | 8/10 | 4042 days | 1% |
| Anouck Roudet | 4/10 | 4045 days | 0% |
| Florian Littmann | 3/10 | 4054 days | 0% |
| Celine Darde | 5/10 | 4064 days | 0% |
| Ludovic Denee | 5/10 | 4064 days | 0% |
| Piotr Jurkowski | 6/10 | 4068 days | 1% |
| Evian Bolz | 8/10 | 4081 days | 1% |
| Harel Cliad | 10/10 | 4081 days | 1% |
| Chen Levin | 7/10 | 4081 days | 1% |
| nimrod yaron | 10/10 | 4082 days | 1% |
| Pioter Jurkowski | 7/10 | 4083 days | 1% |
| mr burns | 9/10 | 4083 days | 1% |
| Aitnan Melman | 8/10 | 4085 days | 1% |
| Reinhard Boettcher | 10/10 | 4089 days | 1% |
| Angelika Bottcher | 10/10 | 4089 days | 1% |
| Helene & Peter | 8/10 | 4144 days | 0% |
| FlyingKiwiGirl | 8/10 | 4358 days | 0% |
| Iban Dupont | 9/10 | 4372 days | 0% |
| Emily Sweetman | 6/10 | 4389 days | 1% |
| Maxime | 8/10 | 4401 days | 1% |
| Christoph Mueller | 6/10 | 4411 days | 1% |
| William Notcutt | 6/10 | 4448 days | 1% |
| Joroen Borkert | 8/10 | 4466 days | 1% |
| Wouter Trumpie | 6/10 | 4468 days | 1% |
| tanyap | 9/10 | 4479 days | 1% |
| Terry Coles | 10/10 | 4479 days | 1% |
| Gary Brooks | 9/10 | 4479 days | 1% |
| Alexander Klein | 9/10 | 4483 days | 1% |
| Doan | 10/10 | 4484 days | 1% |
| Milena Heinrich | 9/10 | 4485 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4495 days | 1% |
| Melina | 7/10 | 4601 days | 1% |
| yamutt | 8/10 | 4723 days | 1% |
| Peter Hart | 4/10 | 4751 days | 1% |
| Michael Jefferies | 9/10 | 4757 days | 1% |
| Romla | 7/10 | 4761 days | 1% |
| Ronald Veldman | 7/10 | 4761 days | 1% |
| Tom Pratt | 7/10 | 4766 days | 1% |
| Elise Violet | 9/10 | 4767 days | 1% |
| Lepied | 9/10 | 4770 days | 1% |
| Petra | 10/10 | 4778 days | 1% |
| Adam Critchley | 8/10 | 4780 days | 1% |
| Sebastian | 8/10 | 4781 days | 1% |
| Vbeirne | 10/10 | 4814 days | 1% |
| CMJ | 9/10 | 4814 days | 1% |
| S Tucker | 6/10 | 4834 days | 1% |
| Niels Daubjerg | 9/10 | 4846 days | 1% |
| Marc & Pauline | 8/10 | 4851 days | 1% |
| Marek Woznica | 9/10 | 4852 days | 1% |
| Rudy Witt | 9/10 | 4861 days | 1% |
| CatherineStuart | 10/10 | 4875 days | 1% |
| Peter W. | 7/10 | 4875 days | 1% |
| Tina | 10/10 | 4875 days | 1% |
| English_Campers | 8/10 | 5089 days | 1% |
| Jon_and_Family | 8/10 | 5089 days | 1% |
| Andreas Blessing | 8/10 | 5100 days | 1% |
| Boehmer | 9/10 | 5104 days | 1% |
| Wheeler | 9/10 | 5109 days | 1% |
| Rolf | 7/10 | 5111 days | 1% |
| Dirk Van Den Berg | 10/10 | 5114 days | 1% |
| Katy Bourne | 9/10 | 5114 days | 1% |
| Kees Stigter | 8/10 | 5116 days | 1% |
| Birgette Weiner | 9/10 | 5134 days | 1% |
| Tobias Torax | 10/10 | 5135 days | 1% |
| Alexandra | 10/10 | 5137 days | 1% |
| Theo Dykhuizen | 8/10 | 5143 days | 1% |
| de Vries | 10/10 | 5146 days | 1% |
| Euros | 10/10 | 5210 days | 1% |
| julialee272 | 10/10 | 5332 days | 1% |
| astridaus | 8/10 | 5454 days | 1% |
| Katharina | 10/10 | 5488 days | 1% |
| David Milner | 9/10 | 5491 days | 1% |
| Annemiek and Rianne | 9/10 | 5526 days | 1% |
| Numun | 8/10 | 5544 days | 1% |
| warrenp | 10/10 | 5560 days | 1% |
| Lynn Maguire | 10/10 | 5561 days | 1% |
| jamesg | 10/10 | 5573 days | 1% |
| Roman Hauri | 10/10 | 5587 days | 1% |
| Jessica Clarisse | 9/10 | 5587 days | 1% |
| Kazmeister | 9/10 | 5605 days | 1% |
| AndrewF78 | 10/10 | 5855 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 162 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 159 | -3.23% |
| 160 | -3.25% |
| 161 | -3.27% |
| 162 | -3.29% |
| 163 | -3.31% |
| 164 | -3.33% |
| 165 | -3.35% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.