Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
154 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 157 reviews. There are 154 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 54 |
|
35% |
| 9/10 | 41 |
|
27% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.10% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher | 10/10 | 152 days | 100% |
| Bree | 10/10 | 152 days | 100% |
| DA - USA | 10/10 | 244 days | 98% |
| Andy,Tina & Fur babys | 10/10 | 244 days | 98% |
| Frank | 6/10 | 305 days | 83% |
| Mark | 7/10 | 336 days | 88% |
| Alex Towler | 10/10 | 336 days | 95% |
| Fabienne | 10/10 | 336 days | 95% |
| Rya | 10/10 | 365 days | 94% |
| Elke | 10/10 | 427 days | 91% |
| DJ | 10/10 | 488 days | 88% |
| Lini | 10/10 | 488 days | 88% |
| Marg Dale | 9/10 | 580 days | 81% |
| Felicity Nicolson | 9/10 | 641 days | 77% |
| Christa | 10/10 | 641 days | 78% |
| Arie | 9/10 | 730 days | 70% |
| Anna Tatje | 8/10 | 761 days | 67% |
| Johan | 9/10 | 853 days | 59% |
| Sarah | 10/10 | 853 days | 59% |
| Robo | 8/10 | 1644 days | 7% |
| Ines | 6/10 | 1826 days | 4% |
| Kenny | 8/10 | 1888 days | 5% |
| Chris | 10/10 | 1918 days | 5% |
| Scooper | 10/10 | 2102 days | 5% |
| Zoe | 9/10 | 2132 days | 4% |
| The big German family | 10/10 | 2132 days | 4% |
| Gaudenz Schnell | 10/10 | 2190 days | 4% |
| Tash & Laura | 8/10 | 2191 days | 4% |
| Jgcanada | 10/10 | 2191 days | 4% |
| TP&MM | 9/10 | 2191 days | 4% |
| Niven | 10/10 | 2191 days | 4% |
| Geoff Walker | 10/10 | 2283 days | 4% |
| helen reeve | 9/10 | 2314 days | 4% |
| Edward Lowe | 10/10 | 2314 days | 4% |
| Chelsea | 8/10 | 2344 days | 4% |
| Michael McMahon | 10/10 | 2497 days | 4% |
| Magenta McHalick | 8/10 | 2553 days | 4% |
| Eversons | 9/10 | 2556 days | 4% |
| Alyson Reid | 7/10 | 2570 days | 3% |
| Shira LA | 9/10 | 2587 days | 4% |
| Kimberley Timberlake | 9/10 | 2620 days | 3% |
| Jye Hurrell | 9/10 | 2644 days | 3% |
| Liz Quilty | 5/10 | 2798 days | 2% |
| Julia Kurtz | 9/10 | 2864 days | 3% |
| Dave Rollison | 10/10 | 2892 days | 3% |
| Fabio Flepp | 7/10 | 2899 days | 3% |
| Ian McCaskill | 7/10 | 2911 days | 3% |
| Rima | 9/10 | 3013 days | 3% |
| Kate | 8/10 | 3196 days | 2% |
| John basham | 9/10 | 3228 days | 2% |
| Staffan Johansson | 7/10 | 3269 days | 2% |
| Raul Ellermann | 9/10 | 3278 days | 2% |
| Bianca Biehl | 9/10 | 3294 days | 2% |
| Boris Gospodinov | 8/10 | 3304 days | 2% |
| Eric Beene | 10/10 | 3321 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3409 days | 2% |
| Richard Thompson | 10/10 | 3410 days | 2% |
| Chester Martin | 10/10 | 3455 days | 2% |
| Elka Keijzer | 10/10 | 3562 days | 2% |
| Emily C | 10/10 | 3592 days | 2% |
| Oakley Miller | 10/10 | 3623 days | 1% |
| holidaymad from Solihull | 6/10 | 3651 days | 1% |
| Lieselotte Michels | 7/10 | 3656 days | 1% |
| Bes | 10/10 | 3657 days | 1% |
| Julia Emery | 9/10 | 3668 days | 1% |
| Devan Sheppard | 10/10 | 3711 days | 1% |
| Brita Topp | 8/10 | 3928 days | 1% |
| Christoph Betten | 9/10 | 3967 days | 1% |
| Family Trip | 9/10 | 3989 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 3998 days | 1% |
| Ann Winter | 10/10 | 4007 days | 1% |
| Phillip | 10/10 | 4007 days | 1% |
| Klaus Petersen | 8/10 | 4007 days | 1% |
| Rikke Petersen | 8/10 | 4007 days | 1% |
| Anouck Roudet | 4/10 | 4010 days | 0% |
| Florian Littmann | 3/10 | 4019 days | 0% |
| Celine Darde | 5/10 | 4029 days | 1% |
| Ludovic Denee | 5/10 | 4029 days | 1% |
| Piotr Jurkowski | 6/10 | 4033 days | 1% |
| Evian Bolz | 8/10 | 4046 days | 1% |
| Harel Cliad | 10/10 | 4046 days | 1% |
| Chen Levin | 7/10 | 4046 days | 1% |
| nimrod yaron | 10/10 | 4047 days | 1% |
| Pioter Jurkowski | 7/10 | 4048 days | 1% |
| mr burns | 9/10 | 4048 days | 1% |
| Aitnan Melman | 8/10 | 4050 days | 1% |
| Reinhard Boettcher | 10/10 | 4054 days | 1% |
| Angelika Bottcher | 10/10 | 4054 days | 1% |
| Helene & Peter | 8/10 | 4109 days | 1% |
| FlyingKiwiGirl | 8/10 | 4323 days | 0% |
| Iban Dupont | 9/10 | 4337 days | 0% |
| Emily Sweetman | 6/10 | 4354 days | 0% |
| Maxime | 8/10 | 4366 days | 0% |
| Christoph Mueller | 6/10 | 4376 days | 0% |
| William Notcutt | 6/10 | 4413 days | 1% |
| Joroen Borkert | 8/10 | 4431 days | 1% |
| Wouter Trumpie | 6/10 | 4433 days | 1% |
| tanyap | 9/10 | 4444 days | 1% |
| Terry Coles | 10/10 | 4444 days | 1% |
| Gary Brooks | 9/10 | 4444 days | 1% |
| Alexander Klein | 9/10 | 4448 days | 1% |
| Doan | 10/10 | 4449 days | 1% |
| Milena Heinrich | 9/10 | 4450 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4460 days | 1% |
| Melina | 7/10 | 4566 days | 1% |
| yamutt | 8/10 | 4688 days | 1% |
| Peter Hart | 4/10 | 4716 days | 1% |
| Michael Jefferies | 9/10 | 4722 days | 1% |
| Romla | 7/10 | 4726 days | 1% |
| Ronald Veldman | 7/10 | 4726 days | 1% |
| Tom Pratt | 7/10 | 4731 days | 1% |
| Elise Violet | 9/10 | 4732 days | 1% |
| Lepied | 9/10 | 4735 days | 1% |
| Petra | 10/10 | 4743 days | 1% |
| Adam Critchley | 8/10 | 4745 days | 1% |
| Sebastian | 8/10 | 4746 days | 1% |
| Vbeirne | 10/10 | 4779 days | 1% |
| CMJ | 9/10 | 4779 days | 1% |
| S Tucker | 6/10 | 4799 days | 1% |
| Niels Daubjerg | 9/10 | 4811 days | 1% |
| Marc & Pauline | 8/10 | 4816 days | 1% |
| Marek Woznica | 9/10 | 4817 days | 1% |
| Rudy Witt | 9/10 | 4826 days | 1% |
| CatherineStuart | 10/10 | 4840 days | 1% |
| Peter W. | 7/10 | 4840 days | 1% |
| Tina | 10/10 | 4840 days | 1% |
| English_Campers | 8/10 | 5054 days | 1% |
| Jon_and_Family | 8/10 | 5054 days | 1% |
| Andreas Blessing | 8/10 | 5065 days | 1% |
| Boehmer | 9/10 | 5069 days | 1% |
| Wheeler | 9/10 | 5074 days | 1% |
| Rolf | 7/10 | 5076 days | 1% |
| Dirk Van Den Berg | 10/10 | 5079 days | 1% |
| Katy Bourne | 9/10 | 5079 days | 1% |
| Kees Stigter | 8/10 | 5081 days | 1% |
| Birgette Weiner | 9/10 | 5099 days | 1% |
| Tobias Torax | 10/10 | 5100 days | 1% |
| Alexandra | 10/10 | 5102 days | 1% |
| Theo Dykhuizen | 8/10 | 5108 days | 1% |
| de Vries | 10/10 | 5111 days | 1% |
| Euros | 10/10 | 5175 days | 1% |
| julialee272 | 10/10 | 5297 days | 1% |
| astridaus | 8/10 | 5419 days | 1% |
| Katharina | 10/10 | 5453 days | 1% |
| David Milner | 9/10 | 5456 days | 1% |
| Annemiek and Rianne | 9/10 | 5491 days | 1% |
| Numun | 8/10 | 5509 days | 1% |
| warrenp | 10/10 | 5525 days | 1% |
| Lynn Maguire | 10/10 | 5526 days | 1% |
| jamesg | 10/10 | 5538 days | 1% |
| Roman Hauri | 10/10 | 5552 days | 1% |
| Jessica Clarisse | 9/10 | 5552 days | 1% |
| Kazmeister | 9/10 | 5570 days | 1% |
| AndrewF78 | 10/10 | 5820 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 127 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 124 | -2.57% |
| 125 | -2.59% |
| 126 | -2.61% |
| 127 | -2.63% |
| 128 | -2.65% |
| 129 | -2.67% |
| 130 | -2.69% |
| … | … |
Balancing Adjustment
0.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.