Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whites Bay Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whites Bay Campsite
Valid Reviews
73 Valid Reviews
The Whites Bay Campsite experience has a total of 76 reviews. There are 73 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
38% |
| 9/10 | 24 |
|
33% |
| 8/10 | 14 |
|
19% |
| 7/10 | 5 |
|
7% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.73% Average
The raw data average (mean) for all the Whites Bay Campsite valid reviews is 89.73% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
39% |
| 9/10 | 8 |
|
26% |
| 8/10 | 8 |
|
26% |
| 7/10 | 2 |
|
6% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.03% Average
The raw data average (mean) for all the Whites Bay Campsite face-to-face reviews is 89.03% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jason C | 9/10 | 250 days | 100% |
| James | 9/10 | 309 days | 98% |
| Edward | 9/10 | 340 days | 97% |
| Savannah | 8/10 | 371 days | 95% |
| Sue | 10/10 | 646 days | 80% |
| Heloise | 9/10 | 675 days | 77% |
| Katy | 9/10 | 706 days | 74% |
| Ross Moles | 10/10 | 981 days | 48% |
| Scott D | 9/10 | 1132 days | 34% |
| Lance Broyden | 9/10 | 1193 days | 29% |
| Marrieke | 10/10 | 1405 days | 16% |
| Maddi | 10/10 | 1436 days | 14% |
| AMR | 10/10 | 1467 days | 13% |
| Miriam | 10/10 | 1832 days | 5% |
| Michaela | 8/10 | 2228 days | 4% |
| Andrius | 9/10 | 2442 days | 4% |
| Clare & Gerry | 8/10 | 2473 days | 4% |
| Kim | 8/10 | 2685 days | 3% |
| Rachel Mudge | 8/10 | 2858 days | 3% |
| Bec | 10/10 | 2891 days | 3% |
| Rob & Colleen Elwood | 9/10 | 3050 days | 3% |
| Linda Livett | 9/10 | 3203 days | 2% |
| Thue Thomasen | 10/10 | 3235 days | 2% |
| Greg Thompson | 9/10 | 3323 days | 2% |
| Jeremy | 9/10 | 3335 days | 2% |
| Kate Thornber | 10/10 | 3350 days | 2% |
| Laurie | 7/10 | 3353 days | 2% |
| Joanne Butfield | 8/10 | 3466 days | 2% |
| Arthur | 9/10 | 3514 days | 2% |
| Michael Miles | 10/10 | 3551 days | 2% |
| Esther M | 8/10 | 3577 days | 2% |
| Dave Horry | 9/10 | 3597 days | 2% |
| Toby Regan | 9/10 | 3621 days | 2% |
| Alva Feldmeier | 7/10 | 3856 days | 1% |
| Steffen Paul | 7/10 | 3883 days | 1% |
| Josh Shwau | 10/10 | 3884 days | 1% |
| Harriet MacMillan | 6/10 | 3950 days | 1% |
| Roeland Driessen | 9/10 | 3993 days | 1% |
| Liliana Zahut | 10/10 | 4024 days | 1% |
| Stefanie | 9/10 | 4267 days | 0% |
| Jan-Peter Stripp | 10/10 | 4267 days | 0% |
| Carla Oyarzun | 10/10 | 4281 days | 0% |
| Paolo Cases | 10/10 | 4281 days | 0% |
| Vera Kreipe | 9/10 | 4304 days | 0% |
| Max Stein | 10/10 | 4318 days | 0% |
| Alineet Gautier | 10/10 | 4358 days | 0% |
| Carina Huhmann | 8/10 | 4363 days | 0% |
| Romina Bolz | 7/10 | 4363 days | 0% |
| Hannah | 10/10 | 4389 days | 1% |
| GN100 | 10/10 | 4511 days | 1% |
| Gale Willcocks | 9/10 | 4657 days | 1% |
| Ken Richardson | 10/10 | 4657 days | 1% |
| Christian | 10/10 | 4657 days | 1% |
| Janina Hoffmann | 10/10 | 4659 days | 1% |
| Florent Corino | 10/10 | 4668 days | 1% |
| Lea Bulle | 9/10 | 4668 days | 1% |
| Carpentier | 8/10 | 4669 days | 1% |
| TJ and Julie Edwards | 10/10 | 4677 days | 1% |
| Kevin Rainey | 8/10 | 4680 days | 1% |
| Jackie and Brian | 8/10 | 4746 days | 1% |
| Jenben | 10/10 | 4784 days | 1% |
| Carly Braddock | 9/10 | 5018 days | 1% |
| Numa Brouimet | 10/10 | 5025 days | 1% |
| Virgil Anabel | 9/10 | 5025 days | 1% |
| suemax | 10/10 | 5029 days | 1% |
| Graeme | 10/10 | 5058 days | 1% |
| Mark Irwin | 9/10 | 5406 days | 1% |
| Richard Brijs | 7/10 | 5406 days | 1% |
| Amanda Wallace | 9/10 | 5413 days | 1% |
| Christian Kamm | 6/10 | 6091 days | 1% |
| S | 8/10 | 6148 days | 1% |
| Frances | 8/10 | 6148 days | 1% |
| Katrina | 8/10 | 6179 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Whites Bay Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.