Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Robin Hood Bay Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Robin Hood Bay Campsite
Valid Reviews
61 Valid Reviews
The Robin Hood Bay Campsite experience has a total of 61 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
28% |
| 9/10 | 11 |
|
18% |
| 8/10 | 17 |
|
28% |
| 7/10 | 10 |
|
16% |
| 6/10 | 1 |
|
2% |
| 5/10 | 3 |
|
5% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
82.13% Average
The raw data average (mean) for all the Robin Hood Bay Campsite valid reviews is 82.13% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
27 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 27 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 27 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
22% |
| 9/10 | 6 |
|
22% |
| 8/10 | 10 |
|
37% |
| 7/10 | 4 |
|
15% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.70% Average
The raw data average (mean) for all the Robin Hood Bay Campsite face-to-face reviews is 83.70% and is based on 27 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jan | 10/10 | 54 days | 100% |
| Emma | 9/10 | 85 days | 99% |
| L&M | 5/10 | 391 days | 70% |
| Kim | 9/10 | 391 days | 91% |
| Heloise | 9/10 | 420 days | 89% |
| Anja and Lara | 10/10 | 635 days | 77% |
| Mae | 10/10 | 696 days | 72% |
| Jade | 8/10 | 816 days | 61% |
| Stacey & Mike | 8/10 | 816 days | 61% |
| Tricia | 10/10 | 1181 days | 29% |
| Beaudene | 10/10 | 1212 days | 26% |
| Wayne Turp | 1/10 | 1668 days | 3% |
| Aisling | 8/10 | 2246 days | 4% |
| NZroadtrippers | 10/10 | 2338 days | 4% |
| Michelle D | 10/10 | 2522 days | 4% |
| Alyson Reid | 7/10 | 2621 days | 3% |
| Catherine Hunter | 8/10 | 2632 days | 3% |
| Lizzy Cobeldick | 7/10 | 2633 days | 3% |
| Michael Talbot | 8/10 | 2708 days | 3% |
| Niels Bellaar | 9/10 | 2988 days | 3% |
| Jonas | 8/10 | 3051 days | 2% |
| Lisa | 8/10 | 3051 days | 2% |
| Chas Bronson | 9/10 | 3051 days | 3% |
| Joanne Butfield | 7/10 | 3211 days | 2% |
| Chadd Holland | 10/10 | 3284 days | 2% |
| Tatiana Rochereau | 6/10 | 3288 days | 2% |
| Rodrigo | 9/10 | 3301 days | 2% |
| Staffan Johansson | 7/10 | 3324 days | 2% |
| Naelan Le Borgue | 8/10 | 3669 days | 1% |
| Claude Nobs | 10/10 | 3726 days | 1% |
| Raita | 7/10 | 3770 days | 1% |
| Sander and Eliza Hembrarskamp | 9/10 | 3922 days | 1% |
| Doreen Gendel | 10/10 | 4023 days | 1% |
| Erik Nestlez | 10/10 | 4027 days | 1% |
| Romina De Hill | 8/10 | 4042 days | 1% |
| Tom Hill | 9/10 | 4042 days | 1% |
| Kathi | 7/10 | 4044 days | 1% |
| Jessica Wagner | 9/10 | 4047 days | 1% |
| Gordon Thomas | 8/10 | 4047 days | 1% |
| Phillip | 10/10 | 4062 days | 1% |
| Luca Maria Willensrock | 4/10 | 4066 days | 0% |
| arnaud paquet | 5/10 | 4134 days | 0% |
| Emma K | 8/10 | 4195 days | 0% |
| Andrew Potratz | 5/10 | 4195 days | 0% |
| Pei | 7/10 | 4348 days | 0% |
| Patrick Stoeit | 7/10 | 4383 days | 1% |
| Janina Hoffmann | 8/10 | 4404 days | 1% |
| Florian | 8/10 | 4409 days | 1% |
| Sebastian | 10/10 | 4413 days | 1% |
| Lea Bulle | 8/10 | 4413 days | 1% |
| Valentina Fuchs | 10/10 | 4413 days | 1% |
| Fabian | 9/10 | 4413 days | 1% |
| Jonas Herrmann | 9/10 | 4413 days | 1% |
| Pink | 8/10 | 4442 days | 1% |
| Loesje | 10/10 | 4468 days | 1% |
| auré bis | 7/10 | 4499 days | 1% |
| Lucie | 10/10 | 4504 days | 1% |
| gareth williams | 10/10 | 4590 days | 1% |
| Laura Smith | 8/10 | 4816 days | 1% |
| Ilse & Thys | 8/10 | 5123 days | 1% |
| Sarah Smith | 7/10 | 5621 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Robin Hood Bay Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.