G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
105 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
29% |
| 9/10 | 29 |
|
28% |
| 8/10 | 25 |
|
24% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
84.29% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 84.29% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| peter | 10/10 | 377 days | 100% |
| 小B | 4/10 | 743 days | 49% |
| Clare Eddington | 3/10 | 771 days | 39% |
| Courtney Gearhart | 8/10 | 771 days | 70% |
| Lynsey Keaton | 10/10 | 771 days | 72% |
| V L Nelson | 7/10 | 802 days | 64% |
| Rochelle 🥰 | 8/10 | 985 days | 48% |
| Jim Henderson | 10/10 | 1624 days | 8% |
| Marjolein | 5/10 | 1929 days | 4% |
| Nicholas I Allen | 1/10 | 1929 days | 2% |
| Carys | 6/10 | 1959 days | 4% |
| Peter from California | 10/10 | 1990 days | 5% |
| Adrian Macdonald | 9/10 | 2019 days | 5% |
| Jenn | 8/10 | 2019 days | 5% |
| Gay Hamilton | 9/10 | 2111 days | 5% |
| Nicki Chow | 7/10 | 2232 days | 4% |
| Nifty | 6/10 | 2324 days | 4% |
| Violet Murphy | 9/10 | 2355 days | 4% |
| Tamara & Brittany | 9/10 | 2355 days | 4% |
| Mr Smith | 8/10 | 2446 days | 4% |
| Derek Green | 7/10 | 2568 days | 3% |
| Leong Mee Yee | 8/10 | 2601 days | 4% |
| Debbie Lesurf | 10/10 | 2650 days | 4% |
| Jonas Heidger | 10/10 | 2817 days | 3% |
| Tim Ridder | 1/10 | 2918 days | 1% |
| Nazlinda Md Nasir | 10/10 | 2933 days | 3% |
| Lisa Page | 10/10 | 2936 days | 3% |
| Carolina Mondaca | 7/10 | 3032 days | 3% |
| Gary Cohen | 8/10 | 3053 days | 3% |
| S Webb | 10/10 | 3053 days | 3% |
| Shelly Stanchuk | 9/10 | 3053 days | 3% |
| Mike Guest | 9/10 | 3072 days | 3% |
| Jim MacDiarmid | 8/10 | 3176 days | 2% |
| Sarah Hammond | 8/10 | 3206 days | 2% |
| Eles Murray | 9/10 | 3237 days | 2% |
| Kathy Hart | 9/10 | 3237 days | 2% |
| Pascale Lemieux | 10/10 | 3273 days | 2% |
| Carlotta Hubner | 9/10 | 3305 days | 2% |
| Ricardo Teeuwen | 7/10 | 3330 days | 2% |
| AusCampa | 9/10 | 3603 days | 1% |
| Chris Read | 7/10 | 3608 days | 1% |
| Anna Strobl | 10/10 | 3613 days | 1% |
| Constantin D | 7/10 | 3705 days | 1% |
| Stefanie Feldman | 7/10 | 3712 days | 1% |
| Deene | 7/10 | 3761 days | 1% |
| Rene van der Zwan | 9/10 | 3768 days | 1% |
| Jessica Quirk | 10/10 | 3784 days | 1% |
| Ian Harris | 10/10 | 3784 days | 1% |
| Bert Snel | 8/10 | 3784 days | 1% |
| travelscot | 10/10 | 3968 days | 1% |
| Nadia R | 10/10 | 3999 days | 1% |
| Sagi | 10/10 | 4034 days | 1% |
| Hadar | 10/10 | 4034 days | 1% |
| Matusala Habtemariam | 8/10 | 4054 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4079 days | 0% |
| Sally Mortensen | 9/10 | 4120 days | 0% |
| Eric and Nienke | 9/10 | 4120 days | 0% |
| Henrik Joshua | 8/10 | 4150 days | 0% |
| I & K Urquhart | 8/10 | 4241 days | 0% |
| Elise Robson | 9/10 | 4302 days | 0% |
| Jill Fischer | 10/10 | 4395 days | 1% |
| Hanneke P | 9/10 | 4454 days | 1% |
| Jan | 9/10 | 4473 days | 1% |
| Jos Schieveen | 8/10 | 4739 days | 1% |
| Gillian Rowe | 10/10 | 4770 days | 1% |
| Seth & Carla | 8/10 | 4774 days | 1% |
| Mirando4ka | 8/10 | 4789 days | 1% |
| neilqecosse | 9/10 | 4941 days | 1% |
| B_and_F_MN | 10/10 | 5095 days | 1% |
| Jon_and_Family | 9/10 | 5095 days | 1% |
| Lorraine Leonard | 9/10 | 5103 days | 1% |
| Sarah and Uli Glas | 10/10 | 5106 days | 1% |
| Vicktor Janssen | 7/10 | 5109 days | 1% |
| Geoff Andrew | 9/10 | 5109 days | 1% |
| G Cucel | 10/10 | 5109 days | 1% |
| Chrissy Crebas | 10/10 | 5111 days | 1% |
| noname | 10/10 | 5111 days | 1% |
| Stefanie | 10/10 | 5111 days | 1% |
| Irene and Werner Keil | 9/10 | 5115 days | 1% |
| Tara Koenig | 8/10 | 5117 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5118 days | 1% |
| Lisa | 8/10 | 5118 days | 1% |
| Monique | 8/10 | 5118 days | 1% |
| G Elliason | 10/10 | 5140 days | 1% |
| Dana Pagliarini | 9/10 | 5142 days | 1% |
| Irene and Thib Schneider | 7/10 | 5142 days | 1% |
| Phil Hunter | 9/10 | 5145 days | 1% |
| misskeane | 9/10 | 5216 days | 1% |
| imbeachy | 10/10 | 5306 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5477 days | 1% |
| Evans | 9/10 | 5479 days | 1% |
| Marcus Kippner | 8/10 | 5482 days | 1% |
| Peter G | 7/10 | 5485 days | 1% |
| Chris Helms | 7/10 | 5485 days | 1% |
| hughesW | 10/10 | 5491 days | 1% |
| Paula Martinez | 8/10 | 5494 days | 1% |
| EstherW | 7/10 | 5501 days | 1% |
| Thea X | 8/10 | 5514 days | 1% |
| Sarah Goeckener | 9/10 | 5591 days | 1% |
| Decuq | 8/10 | 5592 days | 1% |
| Becca1 | 9/10 | 5827 days | 1% |
| Steve Harper | 9/10 | 5832 days | 1% |
| MundschanGermany | 10/10 | 5841 days | 1% |
| GingerPrince | 8/10 | 5859 days | 1% |
| AndrewF78 | 8/10 | 5861 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.95% |
| 198 | -3.97% |
| 199 | -3.99% |
| 200 | -4.01% |
| 201 | -4.03% |
| 202 | -4.05% |
| 203 | -4.07% |
| … | … |
Balancing Adjustment
4.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.