Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
107 Valid Reviews
The The Camp experience has a total of 112 reviews. There are 107 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 26 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.34% Average
The raw data average (mean) for all the The Camp valid reviews is 82.34% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Eline | 9/10 | 251 days | 100% |
| Simon | 9/10 | 310 days | 98% |
| VamperCan | 10/10 | 310 days | 99% |
| Jess Cullen | 4/10 | 310 days | 65% |
| Laura | 10/10 | 310 days | 99% |
| Brent | 9/10 | 402 days | 94% |
| Cath | 9/10 | 433 days | 93% |
| Marley | 4/10 | 586 days | 55% |
| Anouk | 1/10 | 738 days | 29% |
| Marie Perret | 7/10 | 799 days | 62% |
| Katie Edser | 10/10 | 1013 days | 45% |
| Mathieu Lempereur | 10/10 | 1041 days | 42% |
| RR | 4/10 | 1103 days | 24% |
| Jolu | 1/10 | 1103 days | 15% |
| Jenna | 10/10 | 1468 days | 13% |
| Stef | 9/10 | 1743 days | 5% |
| Chelsea F | 10/10 | 1771 days | 5% |
| ZMad | 9/10 | 1833 days | 5% |
| Dan | 8/10 | 1863 days | 5% |
| Anna Swain | 7/10 | 2016 days | 4% |
| Jenny and Barry | 9/10 | 2290 days | 4% |
| Vicki Hoskinson | 10/10 | 2473 days | 4% |
| Pedro | 10/10 | 2502 days | 4% |
| Richard | 7/10 | 2533 days | 3% |
| Matho31 | 1/10 | 2564 days | 1% |
| Ellie | 10/10 | 2747 days | 3% |
| Jack James | 8/10 | 2925 days | 3% |
| Tammy Schein | 8/10 | 2958 days | 3% |
| Wen Xin Tan | 9/10 | 3040 days | 3% |
| Belinda Clarke | 7/10 | 3177 days | 2% |
| Hollie Procter | 10/10 | 3231 days | 2% |
| Alan Brown | 9/10 | 3231 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3246 days | 2% |
| Michael Jeffress | 2/10 | 3256 days | 1% |
| S Webb | 9/10 | 3323 days | 2% |
| Julia Hamblyn | 10/10 | 3354 days | 2% |
| Margo Wiltens | 10/10 | 3361 days | 2% |
| Rebecca Bowles | 10/10 | 3489 days | 2% |
| W Donovan | 9/10 | 3514 days | 2% |
| Ray Tombs | 10/10 | 3528 days | 2% |
| Chadd Holland | 10/10 | 3540 days | 2% |
| Averil Ford | 5/10 | 3568 days | 1% |
| Paul Smith | 7/10 | 3577 days | 1% |
| Felicity Fay | 10/10 | 3597 days | 1% |
| Yung Ok Yoo | 8/10 | 3630 days | 1% |
| Max Brunner | 9/10 | 3652 days | 1% |
| Sarah Gurney | 8/10 | 3664 days | 1% |
| Georgia Posar | 10/10 | 3867 days | 1% |
| Soizic Vandermeersch | 8/10 | 3896 days | 1% |
| Rossco | 7/10 | 3903 days | 1% |
| Kurz Werner | 8/10 | 3903 days | 1% |
| Andrew Cruickshank | 10/10 | 3934 days | 1% |
| Jan Collins | 6/10 | 3965 days | 1% |
| Roeland Driessen | 9/10 | 3993 days | 1% |
| Simon Wild | 8/10 | 4004 days | 1% |
| Philippe Tremblay | 10/10 | 4018 days | 1% |
| Jay | 10/10 | 4031 days | 1% |
| Michael Bird | 8/10 | 4147 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4316 days | 0% |
| Tony Butcher | 10/10 | 4328 days | 0% |
| Monique Monique | 9/10 | 4328 days | 0% |
| Helene & Peter | 8/10 | 4420 days | 1% |
| Grantygrant | 9/10 | 4634 days | 1% |
| shaynne thompson | 10/10 | 4634 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4634 days | 1% |
| Helen | 9/10 | 4665 days | 1% |
| Abby | 10/10 | 4665 days | 1% |
| Melvin Groenhof | 9/10 | 4670 days | 1% |
| Phil & Laura | 9/10 | 4693 days | 1% |
| andrei797 | 5/10 | 4693 days | 1% |
| Cmi | 8/10 | 4724 days | 1% |
| doepie277 | 6/10 | 4724 days | 1% |
| Hanneke P | 7/10 | 4724 days | 1% |
| Jon Barratt | 9/10 | 4761 days | 1% |
| Christian | 10/10 | 4767 days | 1% |
| Meryem Buchwitz | 9/10 | 4768 days | 1% |
| davidtanks | 10/10 | 4816 days | 1% |
| LuisaAndDiana | 10/10 | 4816 days | 1% |
| hooijack | 10/10 | 4938 days | 1% |
| Kimothy | 8/10 | 4999 days | 1% |
| Carole Carter | 5/10 | 5022 days | 0% |
| Stephanie Spurr | 8/10 | 5026 days | 1% |
| Robert | 8/10 | 5036 days | 1% |
| Fries | 10/10 | 5039 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5055 days | 1% |
| DrCamper | 10/10 | 5121 days | 1% |
| Melanie Wood | 9/10 | 5137 days | 1% |
| Wendy Ashmore | 10/10 | 5137 days | 1% |
| damaca | 8/10 | 5212 days | 1% |
| Jansen | 8/10 | 5383 days | 1% |
| K Dahmer | 10/10 | 5389 days | 1% |
| Eddie Stevens | 8/10 | 5390 days | 1% |
| John Gray | 7/10 | 5397 days | 1% |
| Alexander & Stephanie | 9/10 | 5401 days | 1% |
| Phil Hunter | 9/10 | 5415 days | 1% |
| Leontine van Laar | 8/10 | 5419 days | 1% |
| Jensen | 10/10 | 5421 days | 1% |
| chawker | 8/10 | 5516 days | 1% |
| rayfuge | 10/10 | 5516 days | 1% |
| lookout | 9/10 | 5516 days | 1% |
| Bandulu | 10/10 | 5516 days | 1% |
| Mikeminch | 8/10 | 5516 days | 1% |
| birdsong | 3/10 | 5700 days | 0% |
| San Ahuia | 9/10 | 5780 days | 1% |
| nigelst | 5/10 | 5795 days | 0% |
| John | 7/10 | 6144 days | 1% |
| carrie | 10/10 | 6154 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.