Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 14 days | 86% |
| Philip Heinrich | 3/10 | 42 days | 54% |
| Jan | 8/10 | 42 days | 98% |
| Hilary | 6/10 | 73 days | 86% |
| Nick Brooks | 10/10 | 73 days | 100% |
| Eline | 9/10 | 348 days | 92% |
| Simon | 9/10 | 407 days | 90% |
| VamperCan | 10/10 | 407 days | 91% |
| Jess Cullen | 4/10 | 407 days | 59% |
| Laura | 10/10 | 407 days | 91% |
| Brent | 9/10 | 499 days | 85% |
| Cath | 9/10 | 530 days | 83% |
| Marley | 4/10 | 683 days | 48% |
| Anouk | 1/10 | 835 days | 24% |
| Marie Perret | 7/10 | 896 days | 50% |
| Katie Edser | 10/10 | 1110 days | 34% |
| Mathieu Lempereur | 10/10 | 1138 days | 32% |
| RR | 4/10 | 1200 days | 18% |
| Jolu | 1/10 | 1200 days | 11% |
| Jenna | 10/10 | 1565 days | 9% |
| Stef | 9/10 | 1840 days | 5% |
| Chelsea F | 10/10 | 1868 days | 5% |
| ZMad | 9/10 | 1930 days | 5% |
| Dan | 8/10 | 1960 days | 4% |
| Anna Swain | 7/10 | 2113 days | 4% |
| Jenny and Barry | 9/10 | 2387 days | 4% |
| Vicki Hoskinson | 10/10 | 2570 days | 3% |
| Pedro | 10/10 | 2599 days | 3% |
| Richard | 7/10 | 2630 days | 3% |
| Matho31 | 1/10 | 2661 days | 1% |
| Ellie | 10/10 | 2844 days | 3% |
| Jack James | 8/10 | 3022 days | 2% |
| Tammy Schein | 8/10 | 3055 days | 2% |
| Wen Xin Tan | 9/10 | 3137 days | 2% |
| Belinda Clarke | 7/10 | 3274 days | 2% |
| Hollie Procter | 10/10 | 3328 days | 2% |
| Alan Brown | 9/10 | 3328 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3343 days | 1% |
| Michael Jeffress | 2/10 | 3353 days | 1% |
| S Webb | 9/10 | 3420 days | 2% |
| Julia Hamblyn | 10/10 | 3451 days | 2% |
| Margo Wiltens | 10/10 | 3458 days | 2% |
| Rebecca Bowles | 10/10 | 3586 days | 1% |
| W Donovan | 9/10 | 3611 days | 1% |
| Ray Tombs | 10/10 | 3625 days | 1% |
| Chadd Holland | 10/10 | 3637 days | 1% |
| Averil Ford | 5/10 | 3665 days | 1% |
| Paul Smith | 7/10 | 3674 days | 1% |
| Felicity Fay | 10/10 | 3694 days | 1% |
| Yung Ok Yoo | 8/10 | 3727 days | 1% |
| Max Brunner | 9/10 | 3749 days | 1% |
| Sarah Gurney | 8/10 | 3761 days | 1% |
| Georgia Posar | 10/10 | 3964 days | 1% |
| Soizic Vandermeersch | 8/10 | 3993 days | 0% |
| Rossco | 7/10 | 4000 days | 0% |
| Kurz Werner | 8/10 | 4000 days | 0% |
| Andrew Cruickshank | 10/10 | 4031 days | 0% |
| Jan Collins | 6/10 | 4062 days | 0% |
| Roeland Driessen | 9/10 | 4090 days | 0% |
| Simon Wild | 8/10 | 4101 days | 0% |
| Philippe Tremblay | 10/10 | 4115 days | 0% |
| Jay | 10/10 | 4128 days | 0% |
| Michael Bird | 8/10 | 4244 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4413 days | 1% |
| Tony Butcher | 10/10 | 4425 days | 1% |
| Monique Monique | 9/10 | 4425 days | 1% |
| Helene & Peter | 8/10 | 4517 days | 1% |
| Grantygrant | 9/10 | 4731 days | 1% |
| shaynne thompson | 10/10 | 4731 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4731 days | 1% |
| Helen | 9/10 | 4762 days | 1% |
| Abby | 10/10 | 4762 days | 1% |
| Melvin Groenhof | 9/10 | 4767 days | 1% |
| Phil & Laura | 9/10 | 4790 days | 1% |
| andrei797 | 5/10 | 4790 days | 1% |
| Cmi | 8/10 | 4821 days | 1% |
| doepie277 | 6/10 | 4821 days | 1% |
| Hanneke P | 7/10 | 4821 days | 1% |
| Jon Barratt | 9/10 | 4858 days | 1% |
| Christian | 10/10 | 4864 days | 1% |
| Meryem Buchwitz | 9/10 | 4865 days | 1% |
| davidtanks | 10/10 | 4913 days | 1% |
| LuisaAndDiana | 10/10 | 4913 days | 1% |
| hooijack | 10/10 | 5035 days | 1% |
| Kimothy | 8/10 | 5096 days | 1% |
| Carole Carter | 5/10 | 5119 days | 0% |
| Stephanie Spurr | 8/10 | 5123 days | 1% |
| Robert | 8/10 | 5133 days | 1% |
| Fries | 10/10 | 5136 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5152 days | 0% |
| DrCamper | 10/10 | 5218 days | 1% |
| Melanie Wood | 9/10 | 5234 days | 1% |
| Wendy Ashmore | 10/10 | 5234 days | 1% |
| damaca | 8/10 | 5309 days | 1% |
| Jansen | 8/10 | 5480 days | 1% |
| K Dahmer | 10/10 | 5486 days | 1% |
| Eddie Stevens | 8/10 | 5487 days | 1% |
| John Gray | 7/10 | 5494 days | 0% |
| Alexander & Stephanie | 9/10 | 5498 days | 1% |
| Phil Hunter | 9/10 | 5512 days | 1% |
| Leontine van Laar | 8/10 | 5516 days | 1% |
| Jensen | 10/10 | 5518 days | 1% |
| chawker | 8/10 | 5613 days | 1% |
| rayfuge | 10/10 | 5613 days | 1% |
| lookout | 9/10 | 5613 days | 1% |
| Bandulu | 10/10 | 5613 days | 1% |
| Mikeminch | 8/10 | 5613 days | 1% |
| birdsong | 3/10 | 5797 days | 0% |
| San Ahuia | 9/10 | 5877 days | 1% |
| nigelst | 5/10 | 5892 days | 0% |
| John | 7/10 | 6241 days | 0% |
| carrie | 10/10 | 6251 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 7 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| … | … |
Balancing Adjustment
3.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.