G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Glendhu Bay.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Glendhu Bay
Valid Reviews
86 Valid Reviews
The Hampshire Holiday Park Glendhu Bay experience has a total of 89 reviews. There are 86 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 86 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
28% |
| 9/10 | 21 |
|
24% |
| 8/10 | 15 |
|
17% |
| 7/10 | 11 |
|
13% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 2 |
|
2% |
80.23% Average
The raw data average (mean) for all the Hampshire Holiday Park Glendhu Bay valid reviews is 80.23% and is based on 86 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 86 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
29% |
| 9/10 | 7 |
|
29% |
| 8/10 | 4 |
|
17% |
| 7/10 | 1 |
|
4% |
| 6/10 | 1 |
|
4% |
| 5/10 | 1 |
|
4% |
| 4/10 | 2 |
|
8% |
| 3/10 | 1 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.83% Average
The raw data average (mean) for all the Hampshire Holiday Park Glendhu Bay face-to-face reviews is 80.83% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kane | 7/10 | 250 days | 97% |
| Pedro | 8/10 | 309 days | 100% |
| Jess Cullen | 8/10 | 309 days | 100% |
| Fabian | 2/10 | 340 days | 46% |
| Anaïs | 6/10 | 432 days | 83% |
| Sandra Staples | 9/10 | 675 days | 79% |
| Molly Turpin | 10/10 | 828 days | 66% |
| Etoile Rose | 8/10 | 951 days | 51% |
| Kilee Leblanc | 9/10 | 981 days | 49% |
| Laz. | 7/10 | 981 days | 46% |
| Andy | 1/10 | 1012 days | 19% |
| Charlotte Houël | 6/10 | 1071 days | 35% |
| h_yd_n | 8/10 | 1405 days | 16% |
| Julia | 6/10 | 1405 days | 14% |
| Alex Geraghty | 10/10 | 1711 days | 6% |
| Rory | 10/10 | 1770 days | 5% |
| The Gillies | 7/10 | 1770 days | 5% |
| Hamish | 10/10 | 1893 days | 5% |
| Nadia McKay | 10/10 | 1893 days | 5% |
| Ying | 9/10 | 1923 days | 5% |
| Lauren | 9/10 | 2107 days | 5% |
| katrin wattenhofer | 10/10 | 2107 days | 5% |
| Kerry | 10/10 | 2107 days | 5% |
| Howie | 8/10 | 2136 days | 4% |
| Clauds | 9/10 | 2136 days | 5% |
| GM | 9/10 | 2198 days | 4% |
| Alan McGrath | 10/10 | 2228 days | 4% |
| Arndt | 10/10 | 2320 days | 4% |
| Rocket | 7/10 | 2442 days | 4% |
| Rosemary M | 10/10 | 2501 days | 4% |
| Davey | 10/10 | 2501 days | 4% |
| Tash & Laura | 8/10 | 2501 days | 4% |
| Johannes Stahl | 10/10 | 2563 days | 4% |
| Jose | 9/10 | 2563 days | 4% |
| Sarah | 8/10 | 2593 days | 4% |
| ian kennedy | 8/10 | 2593 days | 4% |
| Angela | 7/10 | 2624 days | 3% |
| Antony Lewis | 9/10 | 2807 days | 3% |
| Boguslaw MAKIELLO | 7/10 | 2821 days | 2% |
| MJW | 7/10 | 2838 days | 3% |
| The Farrs | 9/10 | 2838 days | 3% |
| Joanna Dring | 9/10 | 2893 days | 3% |
| Rebekka Doliva | 9/10 | 2935 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 2988 days | 3% |
| Daniela Pelgrim | 7/10 | 3164 days | 2% |
| Paul Smith | 7/10 | 3202 days | 2% |
| Roeland Driessen | 8/10 | 3261 days | 2% |
| Chloe Po | 8/10 | 3309 days | 2% |
| Nancy LeRoy | 10/10 | 3322 days | 2% |
| Alf Caruana | 10/10 | 3323 days | 2% |
| Kees Denbesten | 9/10 | 3327 days | 2% |
| Linda Carter | 2/10 | 3370 days | 1% |
| Sachiko | 10/10 | 3397 days | 2% |
| Peter Barker | 9/10 | 3546 days | 2% |
| Katrina Thomas | 8/10 | 3628 days | 1% |
| Harriet Bramley | 6/10 | 3753 days | 1% |
| svenja spiegel | 6/10 | 3900 days | 1% |
| Joanne Robertson | 10/10 | 4031 days | 0% |
| Helen McKevitt | 10/10 | 4305 days | 0% |
| chris dagg | 1/10 | 4450 days | 0% |
| Jonathan Vondette | 10/10 | 4745 days | 1% |
| Knorr Bracher | 10/10 | 4758 days | 1% |
| James Huntzinger | 8/10 | 5020 days | 1% |
| Wil de Kubber | 6/10 | 5034 days | 1% |
| Michael & Janet | 4/10 | 5039 days | 0% |
| Richard Maddock | 9/10 | 5046 days | 1% |
| Dave McLeish | 10/10 | 5056 days | 1% |
| Hayden Parker | 10/10 | 5089 days | 1% |
| qofd | 7/10 | 5334 days | 1% |
| susanjourdan | 6/10 | 5364 days | 1% |
| kelso | 7/10 | 5364 days | 1% |
| Chris Forrest | 4/10 | 5374 days | 0% |
| Nicolas | 5/10 | 5396 days | 0% |
| Sandra | 8/10 | 5400 days | 1% |
| Katie Nicol | 8/10 | 5408 days | 1% |
| Ewald Waldner | 9/10 | 5419 days | 1% |
| Bob Lenihan | 9/10 | 5746 days | 1% |
| Graeme + Jane Ryan | 10/10 | 5750 days | 1% |
| Chris el capitan | 3/10 | 5765 days | 0% |
| Maria Newton | 8/10 | 5770 days | 1% |
| Kyle Riseley | 9/10 | 5861 days | 1% |
| Rebecca Jenner | 9/10 | 5861 days | 1% |
| Uerilie Stolareh | 10/10 | 5863 days | 1% |
| Dave Ashun | 9/10 | 6101 days | 1% |
| Renee | 9/10 | 6143 days | 1% |
| aussiesi | 9/10 | 6550 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Glendhu Bay experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hampshire Holiday Park Glendhu Bay experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Glendhu Bay experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
6.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.