G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glendhu Bay Hampshire Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glendhu Bay Hampshire Holiday Park
Valid Reviews
83 Valid Reviews
The Glendhu Bay Hampshire Holiday Park experience has a total of 86 reviews. There are 83 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 83 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
29% |
| 9/10 | 21 |
|
25% |
| 8/10 | 13 |
|
16% |
| 7/10 | 10 |
|
12% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 2 |
|
2% |
80.36% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park valid reviews is 80.36% and is based on 83 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 83 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
29% |
| 9/10 | 7 |
|
29% |
| 8/10 | 4 |
|
17% |
| 7/10 | 1 |
|
4% |
| 6/10 | 1 |
|
4% |
| 5/10 | 1 |
|
4% |
| 4/10 | 2 |
|
8% |
| 3/10 | 1 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.83% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park face-to-face reviews is 80.83% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fabian | 2/10 | 30 days | 50% |
| Anaïs | 6/10 | 122 days | 93% |
| Sandra Staples | 9/10 | 365 days | 100% |
| Molly Turpin | 10/10 | 518 days | 93% |
| Etoile Rose | 8/10 | 641 days | 82% |
| Kilee Leblanc | 9/10 | 671 days | 80% |
| Laz. | 7/10 | 671 days | 76% |
| Andy | 1/10 | 702 days | 32% |
| Charlotte Houël | 6/10 | 761 days | 63% |
| h_yd_n | 8/10 | 1095 days | 38% |
| Julia | 6/10 | 1095 days | 33% |
| Alex Geraghty | 10/10 | 1401 days | 17% |
| Rory | 10/10 | 1460 days | 14% |
| The Gillies | 7/10 | 1460 days | 13% |
| Hamish | 10/10 | 1583 days | 9% |
| Nadia McKay | 10/10 | 1583 days | 9% |
| Ying | 9/10 | 1613 days | 8% |
| Lauren | 9/10 | 1797 days | 5% |
| katrin wattenhofer | 10/10 | 1797 days | 5% |
| Kerry | 10/10 | 1797 days | 5% |
| Howie | 8/10 | 1826 days | 5% |
| Clauds | 9/10 | 1826 days | 5% |
| GM | 9/10 | 1888 days | 5% |
| Alan McGrath | 10/10 | 1918 days | 5% |
| Arndt | 10/10 | 2010 days | 5% |
| Rocket | 7/10 | 2132 days | 4% |
| Rosemary M | 10/10 | 2191 days | 4% |
| Davey | 10/10 | 2191 days | 4% |
| Tash & Laura | 8/10 | 2191 days | 4% |
| Johannes Stahl | 10/10 | 2253 days | 4% |
| Jose | 9/10 | 2253 days | 4% |
| Sarah | 8/10 | 2283 days | 4% |
| ian kennedy | 8/10 | 2283 days | 4% |
| Angela | 7/10 | 2314 days | 4% |
| Antony Lewis | 9/10 | 2497 days | 4% |
| Boguslaw MAKIELLO | 7/10 | 2511 days | 3% |
| MJW | 7/10 | 2528 days | 3% |
| The Farrs | 9/10 | 2528 days | 4% |
| Joanna Dring | 9/10 | 2583 days | 4% |
| Rebekka Doliva | 9/10 | 2625 days | 4% |
| Natalie Tomlinson-Kurz | 10/10 | 2678 days | 3% |
| Daniela Pelgrim | 7/10 | 2854 days | 3% |
| Paul Smith | 7/10 | 2892 days | 3% |
| Roeland Driessen | 8/10 | 2951 days | 3% |
| Chloe Po | 8/10 | 2999 days | 3% |
| Nancy LeRoy | 10/10 | 3012 days | 3% |
| Alf Caruana | 10/10 | 3013 days | 3% |
| Kees Denbesten | 9/10 | 3017 days | 3% |
| Linda Carter | 2/10 | 3060 days | 1% |
| Sachiko | 10/10 | 3087 days | 3% |
| Peter Barker | 9/10 | 3236 days | 2% |
| Katrina Thomas | 8/10 | 3318 days | 2% |
| Harriet Bramley | 6/10 | 3443 days | 2% |
| svenja spiegel | 6/10 | 3590 days | 1% |
| Joanne Robertson | 10/10 | 3721 days | 1% |
| Helen McKevitt | 10/10 | 3995 days | 0% |
| chris dagg | 1/10 | 4140 days | 0% |
| Jonathan Vondette | 10/10 | 4435 days | 1% |
| Knorr Bracher | 10/10 | 4448 days | 1% |
| James Huntzinger | 8/10 | 4710 days | 1% |
| Wil de Kubber | 6/10 | 4724 days | 1% |
| Michael & Janet | 4/10 | 4729 days | 0% |
| Richard Maddock | 9/10 | 4736 days | 1% |
| Dave McLeish | 10/10 | 4746 days | 1% |
| Hayden Parker | 10/10 | 4779 days | 1% |
| qofd | 7/10 | 5024 days | 1% |
| susanjourdan | 6/10 | 5054 days | 1% |
| kelso | 7/10 | 5054 days | 1% |
| Chris Forrest | 4/10 | 5064 days | 0% |
| Nicolas | 5/10 | 5086 days | 0% |
| Sandra | 8/10 | 5090 days | 1% |
| Katie Nicol | 8/10 | 5098 days | 1% |
| Ewald Waldner | 9/10 | 5109 days | 1% |
| Bob Lenihan | 9/10 | 5436 days | 1% |
| Graeme + Jane Ryan | 10/10 | 5440 days | 1% |
| Chris el capitan | 3/10 | 5455 days | 0% |
| Maria Newton | 8/10 | 5460 days | 1% |
| Kyle Riseley | 9/10 | 5551 days | 1% |
| Rebecca Jenner | 9/10 | 5551 days | 1% |
| Uerilie Stolareh | 10/10 | 5553 days | 1% |
| Dave Ashun | 9/10 | 5791 days | 1% |
| Renee | 9/10 | 5833 days | 1% |
| aussiesi | 9/10 | 6240 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glendhu Bay Hampshire Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Glendhu Bay Hampshire Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glendhu Bay Hampshire Holiday Park experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| … | … |
Balancing Adjustment
4.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.