Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Canyonz Adventure Company
Valid Reviews
97 Valid Reviews
The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
89% |
| 9/10 | 9 |
|
9% |
| 8/10 | 2 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.66% Average
The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
50% |
| 9/10 | 5 |
|
42% |
| 8/10 | 1 |
|
8% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.17% Average
The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Coline | 10/10 | 386 days | 100% |
| Manuel Navarro | 10/10 | 386 days | 100% |
| Marcus Weldon | 10/10 | 478 days | 95% |
| Jonas Ho | 10/10 | 690 days | 80% |
| Jay F | 10/10 | 690 days | 80% |
| Rachael | 10/10 | 721 days | 77% |
| Anthony Messina | 10/10 | 751 days | 74% |
| Rhiana Wheadon | 10/10 | 751 days | 74% |
| Tahlia Brody | 10/10 | 751 days | 74% |
| KJB | 10/10 | 812 days | 68% |
| Ron | 10/10 | 904 days | 58% |
| David | 10/10 | 965 days | 52% |
| Clar | 10/10 | 996 days | 48% |
| Joel | 10/10 | 1055 days | 42% |
| Louise | 10/10 | 1086 days | 40% |
| Anne MacAulay | 10/10 | 1086 days | 40% |
| Rah | 9/10 | 1086 days | 39% |
| Darren & Sarah Linton | 10/10 | 1330 days | 21% |
| Brydon | 10/10 | 1330 days | 21% |
| Trudi Miles | 10/10 | 1330 days | 21% |
| Mike Fistonich | 10/10 | 1361 days | 19% |
| brucehoppy@gmail.com | 10/10 | 1361 days | 19% |
| Char | 10/10 | 1361 days | 19% |
| Sally | 10/10 | 1389 days | 17% |
| Kurt | 10/10 | 1420 days | 16% |
| Megan Couzyn | 10/10 | 1481 days | 13% |
| Jayne du Plessis | 10/10 | 1481 days | 13% |
| Lars Wyatt | 10/10 | 1604 days | 8% |
| Felix Hoornaert | 10/10 | 1634 days | 8% |
| Ange | 10/10 | 1726 days | 6% |
| Robert Roy Poapst | 10/10 | 1726 days | 6% |
| Katerina | 10/10 | 1755 days | 6% |
| Wendy | 10/10 | 1786 days | 6% |
| trysomethingnew2020 | 10/10 | 1786 days | 6% |
| Keely Hanē Larkin Meredith | 10/10 | 1817 days | 5% |
| Nicki | 10/10 | 1817 days | 5% |
| Birgit | 10/10 | 1847 days | 5% |
| Mary Bishop | 10/10 | 1847 days | 5% |
| Andrew Ng | 10/10 | 1878 days | 5% |
| Bullet | 10/10 | 2061 days | 5% |
| Rax Anderson | 10/10 | 2120 days | 5% |
| Mackenzie | 10/10 | 2120 days | 5% |
| Kate V | 10/10 | 2120 days | 5% |
| Femke Verbree | 10/10 | 2120 days | 5% |
| Jessy Green | 10/10 | 2120 days | 5% |
| Luke | 10/10 | 2120 days | 5% |
| Tsui-Wen Chen | 10/10 | 2151 days | 5% |
| Ivana | 10/10 | 2457 days | 4% |
| Laura | 10/10 | 2457 days | 4% |
| kmh0369 | 10/10 | 2516 days | 4% |
| Yasmine van Wijngaarden | 10/10 | 2516 days | 4% |
| Stanley Leonard | 10/10 | 2577 days | 4% |
| Paul Hoefer | 10/10 | 2730 days | 4% |
| Erik Schamberger | 10/10 | 2791 days | 3% |
| Christian Tattum | 10/10 | 2791 days | 3% |
| Jan Kerkhof | 10/10 | 2822 days | 3% |
| Julie Roark | 10/10 | 2881 days | 3% |
| Jo Corbett | 10/10 | 2881 days | 3% |
| laure reva | 10/10 | 2881 days | 3% |
| Chris Guy | 10/10 | 2881 days | 3% |
| Daan Terra | 10/10 | 2912 days | 3% |
| Jared Tyler | 10/10 | 3065 days | 3% |
| Robin Stamm | 10/10 | 3181 days | 2% |
| Pauline Misset | 10/10 | 3187 days | 3% |
| Adrienne Hoet | 9/10 | 3190 days | 2% |
| David Stoddard | 10/10 | 3216 days | 2% |
| Jules and Rudy Boonen | 10/10 | 3216 days | 2% |
| Thom McNatt | 10/10 | 3247 days | 2% |
| Debbi O'Sullivan | 10/10 | 3522 days | 2% |
| Mikel Acedo | 10/10 | 3612 days | 2% |
| A J | 10/10 | 3887 days | 1% |
| Bridget Riley | 10/10 | 3918 days | 1% |
| Stef Versluis | 10/10 | 4008 days | 1% |
| Renee Johnson | 10/10 | 4008 days | 1% |
| Gemma Root | 10/10 | 4252 days | 0% |
| toby barach | 10/10 | 4252 days | 0% |
| Neil_T | 10/10 | 4283 days | 0% |
| Sugar | 10/10 | 4311 days | 0% |
| Stefan Martin | 10/10 | 4311 days | 0% |
| Chris D'Amico | 10/10 | 4311 days | 0% |
| rachelg | 9/10 | 4373 days | 0% |
| DylanM | 10/10 | 4373 days | 0% |
| Malena | 9/10 | 4648 days | 1% |
| Clare Cade | 10/10 | 4659 days | 1% |
| GenH | 9/10 | 4983 days | 1% |
| PerspirationJournal | 8/10 | 5165 days | 1% |
| AliB | 10/10 | 5521 days | 1% |
| Carolina Dalmazzo | 10/10 | 5560 days | 1% |
| henka | 10/10 | 5744 days | 1% |
| Philipp | 9/10 | 5778 days | 1% |
| Jasmine | 10/10 | 5780 days | 1% |
| Sarah | 10/10 | 5780 days | 1% |
| Barbara | 9/10 | 5786 days | 1% |
| Jess | 9/10 | 5839 days | 1% |
| Tim | 10/10 | 5844 days | 1% |
| Stef | 9/10 | 6423 days | 1% |
| Fred Highsmith | 8/10 | 6443 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.