Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
339 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 344 reviews. There are 339 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 339 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 20 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.33% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.33% and is based on 339 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 339 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
76.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Hannah | 5/10 | 61 days | 78% |
Jen | 8/10 | 91 days | 99% |
Sue Peggs | 3/10 | 91 days | 55% |
Stu | 6/10 | 122 days | 87% |
Laura | 7/10 | 152 days | 94% |
Dean | 9/10 | 183 days | 99% |
Charlee d | 10/10 | 183 days | 100% |
JD | 7/10 | 244 days | 92% |
Becky RYG | 1/10 | 305 days | 39% |
Jane | 10/10 | 336 days | 95% |
Symen | 9/10 | 336 days | 94% |
Vantrolls | 7/10 | 336 days | 89% |
Loam | 6/10 | 396 days | 80% |
Silene.arvinberod@gmail.com | 8/10 | 457 days | 88% |
Nicky | 5/10 | 488 days | 67% |
Marie Perret | 9/10 | 488 days | 87% |
June Cormack | 8/10 | 488 days | 86% |
Sandy | 8/10 | 549 days | 83% |
Kelsie | 9/10 | 549 days | 84% |
Bao | 9/10 | 610 days | 79% |
Walt Drechsler | 8/10 | 641 days | 76% |
Taylor Russell | 7/10 | 641 days | 73% |
Christy | 7/10 | 641 days | 73% |
Amy Catley | 9/10 | 641 days | 77% |
Ryli West | 9/10 | 671 days | 75% |
Kilee Leblanc | 7/10 | 671 days | 70% |
Anne | 8/10 | 671 days | 74% |
Gee | 7/10 | 671 days | 70% |
Sarah Woolley | 9/10 | 702 days | 73% |
Kornelia Pranjko | 7/10 | 702 days | 68% |
Laura | 10/10 | 702 days | 73% |
Esther | 6/10 | 730 days | 61% |
Kim | 5/10 | 730 days | 54% |
Sophie Rellensmann | 7/10 | 761 days | 64% |
Arie | 6/10 | 761 days | 59% |
Jonny | 6/10 | 761 days | 59% |
RR | 7/10 | 792 days | 61% |
Amel | 9/10 | 792 days | 65% |
Rob J | 8/10 | 792 days | 64% |
Jouke | 6/10 | 822 days | 54% |
Sophie Cooper | 10/10 | 883 days | 57% |
Rachel Wilcox | 8/10 | 883 days | 55% |
Kate Harroer | 8/10 | 914 days | 52% |
Hannah and Matthew | 10/10 | 914 days | 53% |
Joon | 7/10 | 945 days | 47% |
Karenw | 10/10 | 1067 days | 38% |
Bill | 1/10 | 1067 days | 16% |
Oonagh | 8/10 | 1126 days | 33% |
Lisa | 10/10 | 1126 days | 33% |
Rosie | 9/10 | 1218 days | 26% |
Terry and Dj | 10/10 | 1310 days | 20% |
Kirsti | 10/10 | 1401 days | 16% |
Tash and Liam | 9/10 | 1432 days | 14% |
Ellie Richards | 10/10 | 1432 days | 14% |
Emma | 9/10 | 1460 days | 13% |
Will | 9/10 | 1522 days | 10% |
Matt | 2/10 | 1522 days | 5% |
Dan | 9/10 | 1522 days | 10% |
Graham | 10/10 | 1522 days | 10% |
Rach | 6/10 | 1552 days | 8% |
Hamish | 10/10 | 1583 days | 8% |
Chi Niu | 2/10 | 1583 days | 4% |
Nadia McKay | 10/10 | 1583 days | 8% |
Morgan | 9/10 | 1583 days | 8% |
Christopher | 1/10 | 1613 days | 3% |
Ric van Weede | 8/10 | 1613 days | 8% |
Edward | 5/10 | 1613 days | 6% |
Chris | 6/10 | 1644 days | 6% |
David | 8/10 | 1705 days | 6% |
Justine | 9/10 | 1705 days | 6% |
Robert Adler | 9/10 | 1797 days | 5% |
Jamie Morrison | 10/10 | 1797 days | 5% |
sandrine sainson | 3/10 | 1826 days | 3% |
Miles | 9/10 | 1826 days | 5% |
Clauds | 9/10 | 1826 days | 5% |
Liz Wade | 6/10 | 1856 days | 4% |
Tanja & Sven | 7/10 | 1857 days | 5% |
Adam | 9/10 | 1888 days | 5% |
Robert Killey | 6/10 | 1888 days | 4% |
Tanja Rombey | 8/10 | 1888 days | 5% |
David | 7/10 | 1888 days | 5% |
Kellen Richter | 7/10 | 1918 days | 5% |
Carey Johnston | 2/10 | 1918 days | 2% |
Sabine | 10/10 | 1918 days | 5% |
Sue W | 8/10 | 1918 days | 5% |
K&KRahimi | 4/10 | 1918 days | 3% |
Katherine Ong | 7/10 | 1949 days | 4% |
Lauren Smith | 10/10 | 1949 days | 5% |
Phil | 5/10 | 1979 days | 4% |
Andrew Hammond | 8/10 | 1979 days | 5% |
Ben and Liv | 8/10 | 2010 days | 5% |
Brendan Trotter | 10/10 | 2041 days | 5% |
Josie | 1/10 | 2071 days | 2% |
Topher Ward | 2/10 | 2071 days | 2% |
Taylor | 7/10 | 2132 days | 4% |
Aisling | 8/10 | 2163 days | 4% |
Tuval Rabina | 2/10 | 2191 days | 2% |
Kimberly Boyle | 9/10 | 2191 days | 4% |
Blazey’s | 9/10 | 2191 days | 4% |
Jacqui | 5/10 | 2222 days | 3% |
Siggi &Brian | 8/10 | 2222 days | 4% |
Zoe | 7/10 | 2222 days | 4% |
Kevin O'Brien | 8/10 | 2222 days | 4% |
Samantha H. | 6/10 | 2253 days | 4% |
Marieke | 8/10 | 2283 days | 4% |
Nifty | 4/10 | 2283 days | 3% |
James & Kerry | 7/10 | 2283 days | 4% |
Violet Murphy | 7/10 | 2314 days | 4% |
Mike Fricker | 9/10 | 2314 days | 4% |
Claudia | 8/10 | 2344 days | 4% |
Holly Bartholomew | 9/10 | 2344 days | 4% |
Grizzly Girl | 6/10 | 2344 days | 3% |
Louis | 8/10 | 2406 days | 4% |
Rhiannon Mason | 7/10 | 2436 days | 4% |
Bex & Jake | 8/10 | 2467 days | 4% |
Charlesbrooksphotographer | 7/10 | 2467 days | 3% |
Robin | 7/10 | 2497 days | 3% |
Matt | 8/10 | 2497 days | 4% |
Mike78 | 7/10 | 2497 days | 3% |
Frances L | 9/10 | 2497 days | 4% |
Tati Moron | 7/10 | 2501 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2511 days | 1% |
Philipp Stech | 3/10 | 2516 days | 2% |
Nathaniel Bond | 7/10 | 2526 days | 3% |
Qi Moss | 9/10 | 2528 days | 4% |
Ben H | 9/10 | 2528 days | 4% |
Nat | 8/10 | 2528 days | 4% |
Jon Mulcaster | 7/10 | 2531 days | 3% |
Clobby | 5/10 | 2556 days | 3% |
Eversons | 8/10 | 2556 days | 4% |
Leong Mee Yee | 7/10 | 2560 days | 3% |
Suzanne Wijsman | 8/10 | 2564 days | 3% |
Claire Hodges | 7/10 | 2566 days | 3% |
Christian Schories | 10/10 | 2568 days | 4% |
Helen Bond | 9/10 | 2587 days | 3% |
Edwin Bos | 3/10 | 2616 days | 2% |
Nadene Wheatley | 9/10 | 2644 days | 3% |
Tammy Schein | 8/10 | 2647 days | 3% |
Sandra Jeffers | 6/10 | 2664 days | 3% |
M Karutz | 6/10 | 2672 days | 3% |
Carl von Horstig | 7/10 | 2676 days | 3% |
Gary Prescot | 7/10 | 2681 days | 3% |
Geoff Steele | 6/10 | 2708 days | 3% |
Andy Dearman | 5/10 | 2730 days | 2% |
Jane Leong | 3/10 | 2735 days | 2% |
Brooke McGregor | 1/10 | 2739 days | 1% |
Nicholas Chan | 8/10 | 2770 days | 3% |
Linn Niziak | 6/10 | 2793 days | 3% |
Joanne Haslam | 9/10 | 2812 days | 3% |
Elena Rusalen | 7/10 | 2828 days | 3% |
Sama-Al Adim | 1/10 | 2862 days | 1% |
Cecile | 6/10 | 2867 days | 3% |
Peter Schurke | 3/10 | 2886 days | 2% |
Kerry Lee | 10/10 | 2892 days | 3% |
Fabio Flepp | 8/10 | 2899 days | 3% |
Hartje Opfietse | 4/10 | 2928 days | 2% |
Lee Burdett | 6/10 | 2937 days | 2% |
Erika | 2/10 | 2945 days | 1% |
Kelly Roxanne | 6/10 | 2951 days | 2% |
Rebecca Lindsey | 7/10 | 2951 days | 3% |
Nigel Heinemann | 8/10 | 2980 days | 3% |
S Webb | 5/10 | 2985 days | 2% |
Rima | 7/10 | 2991 days | 3% |
Zipora Risakotta | 8/10 | 3036 days | 3% |
Salvador Jimenez | 1/10 | 3060 days | 1% |
Ana Ciocchini | 1/10 | 3060 days | 1% |
Rosanne van Dooren | 8/10 | 3064 days | 3% |
Michelle Klein | 7/10 | 3073 days | 2% |
Jenny Parker | 9/10 | 3084 days | 2% |
Mike Pierre | 5/10 | 3085 days | 2% |
Kim Donze | 8/10 | 3086 days | 2% |
Will Hughes | 7/10 | 3102 days | 2% |
Jack Metcalfe | 7/10 | 3104 days | 2% |
Mikael Torres | 7/10 | 3106 days | 2% |
Peter Savory | 8/10 | 3114 days | 2% |
Belinda Clarke | 10/10 | 3171 days | 2% |
María del Carmen Escandell | 7/10 | 3190 days | 2% |
W Donovan | 8/10 | 3203 days | 2% |
J Neupaertl | 1/10 | 3221 days | 1% |
Susan Boyton | 7/10 | 3234 days | 2% |
Rik Lammers | 5/10 | 3236 days | 2% |
Peter Barker | 8/10 | 3238 days | 2% |
Al Hindley | 9/10 | 3256 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3261 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3264 days | 2% |
Esther M | 6/10 | 3271 days | 2% |
Perrine Pilate | 6/10 | 3276 days | 2% |
Udo Morello | 9/10 | 3280 days | 2% |
Philippa and Adam | 6/10 | 3290 days | 2% |
R Werder | 7/10 | 3302 days | 2% |
Lucia | 8/10 | 3317 days | 2% |
David From Switzerland | 9/10 | 3329 days | 2% |
Paul Frost | 7/10 | 3392 days | 2% |
Lesa Price | 4/10 | 3408 days | 1% |
Barbara Qin | 9/10 | 3411 days | 2% |
Chloe Aspinall | 9/10 | 3413 days | 2% |
Andreas Knipper | 8/10 | 3464 days | 2% |
Mitchell Henderson | 6/10 | 3469 days | 2% |
Annabelle deMontignie | 8/10 | 3470 days | 2% |
Fabien Metro | 8/10 | 3475 days | 2% |
Georgia Posar | 10/10 | 3539 days | 2% |
Yann Le Gac | 3/10 | 3562 days | 1% |
Yvonne Wu | 7/10 | 3562 days | 1% |
Wolfgang Rank | 10/10 | 3592 days | 2% |
Mike Gornall | 8/10 | 3623 days | 1% |
Mike Merrick | 6/10 | 3631 days | 1% |
Gethin Pearson | 8/10 | 3645 days | 1% |
Averil Brown | 8/10 | 3649 days | 1% |
Hol. M. | 8/10 | 3682 days | 1% |
holidaymad from Solihull | 8/10 | 3682 days | 1% |
Matthias Thorn | 8/10 | 3682 days | 1% |
Hugo Hsu | 6/10 | 3694 days | 1% |
Lisa Quayle | 8/10 | 3701 days | 1% |
Andreas Iversen | 10/10 | 3705 days | 1% |
Ron Clarke | 8/10 | 3713 days | 1% |
Charlee Jayne | 6/10 | 3836 days | 1% |
Fabian Rodriguez | 7/10 | 3897 days | 1% |
Richard | 8/10 | 3897 days | 1% |
Lindsay Berquist | 8/10 | 3928 days | 1% |
Linda Morey | 2/10 | 3928 days | 0% |
Julian Kuemme | 8/10 | 3964 days | 1% |
Mandy Reich | 8/10 | 3965 days | 1% |
Gillian Scott | 9/10 | 3987 days | 1% |
Eva-Maria Krueger | 9/10 | 3989 days | 1% |
Mike Fricker | 8/10 | 3989 days | 1% |
tracey aylmer | 3/10 | 3989 days | 0% |
Denise Ewbank | 8/10 | 4004 days | 1% |
Manuela Michelbach | 6/10 | 4006 days | 0% |
Marius Hoffmann | 6/10 | 4006 days | 0% |
Sue L | 7/10 | 4017 days | 1% |
Monique Monique | 7/10 | 4017 days | 1% |
S B | 10/10 | 4030 days | 0% |
M K | 10/10 | 4030 days | 0% |
Maya Bakker-deDreu | 7/10 | 4038 days | 0% |
Anne and Steve Bartlett | 8/10 | 4040 days | 0% |
Gill Odell | 8/10 | 4048 days | 1% |
Andrew Cattanach | 4/10 | 4048 days | 0% |
Angelika Bottcher | 9/10 | 4054 days | 0% |
Jesse Farrell | 8/10 | 4057 days | 0% |
andrewmh | 9/10 | 4079 days | 1% |
Kiwix3 | 10/10 | 4140 days | 0% |
Nigel & Annie Dale | 9/10 | 4140 days | 0% |
Frankie Branco | 4/10 | 4201 days | 0% |
Andrew Spooner | 1/10 | 4232 days | 0% |
shaynne thompson | 10/10 | 4323 days | 0% |
samuel maull | 3/10 | 4323 days | 0% |
Friederike | 9/10 | 4338 days | 0% |
Ken Milligan | 8/10 | 4341 days | 0% |
Cmi | 5/10 | 4413 days | 1% |
Roeland Driessen | 7/10 | 4413 days | 1% |
rvonroad | 5/10 | 4413 days | 1% |
JandJ Shafer | 7/10 | 4413 days | 1% |
Loesje | 7/10 | 4413 days | 1% |
Michael Kretzschmar | 6/10 | 4430 days | 1% |
Al Stuart | 5/10 | 4431 days | 1% |
Craig Jones | 7/10 | 4444 days | 1% |
sueadegizmo | 5/10 | 4627 days | 1% |
MeganG | 8/10 | 4658 days | 1% |
TeamJames | 1/10 | 4688 days | 0% |
Christina Bruellhardt | 10/10 | 4701 days | 1% |
Marc Schmiedily | 7/10 | 4705 days | 1% |
Harry Ruys | 8/10 | 4715 days | 1% |
Marion Hassink | 8/10 | 4725 days | 1% |
Melanie Mathiak | 10/10 | 4731 days | 1% |
Stephanie Kohlmann | 8/10 | 4733 days | 1% |
Judith Fowler | 9/10 | 4734 days | 1% |
Helen Chilton | 10/10 | 4736 days | 1% |
Clemens | 8/10 | 4741 days | 1% |
Horst Langstein | 9/10 | 4741 days | 1% |
Dugald McCallum | 8/10 | 4747 days | 1% |
Mike1952 | 6/10 | 4748 days | 1% |
Ray Coombe | 10/10 | 4822 days | 1% |
Sarah Graham | 9/10 | 4826 days | 1% |
DJohnson | 3/10 | 4901 days | 0% |
Lisa Milton | 9/10 | 5047 days | 1% |
Gertz | 8/10 | 5058 days | 1% |
Tom Bushell | 9/10 | 5069 days | 1% |
Thomas | 3/10 | 5072 days | 0% |
Irene and Werner Keil | 7/10 | 5074 days | 1% |
Katherine and Pete Smal | 5/10 | 5075 days | 1% |
T Lipscombe | 2/10 | 5077 days | 0% |
Michaela Strohmarer | 8/10 | 5077 days | 1% |
Harry Hammond | 9/10 | 5078 days | 1% |
Chris & Anne Pearson | 6/10 | 5079 days | 1% |
Douglas & Alison Mark | 8/10 | 5081 days | 1% |
Pein van Nosrt | 8/10 | 5084 days | 1% |
Fiona Crossley | 4/10 | 5085 days | 0% |
Jennifer Sunderland | 8/10 | 5087 days | 1% |
Manfred & Gabi | 4/10 | 5096 days | 0% |
G Elliason | 10/10 | 5099 days | 1% |
Jennie McIver | 1/10 | 5100 days | 0% |
Teum and Orselien | 4/10 | 5101 days | 0% |
Sandra Schneifer | 9/10 | 5104 days | 1% |
Sarraute | 6/10 | 5105 days | 1% |
D Hoekstra | 6/10 | 5108 days | 1% |
John Simpson | 8/10 | 5110 days | 1% |
Nuro | 10/10 | 5191 days | 1% |
Andrew Hammond | 7/10 | 5236 days | 1% |
aay451 | 7/10 | 5328 days | 1% |
Martina Pankova | 4/10 | 5425 days | 0% |
katrina Marshall | 7/10 | 5436 days | 1% |
Janny en Bert | 8/10 | 5440 days | 1% |
Peter G | 8/10 | 5444 days | 1% |
Chris Helms | 8/10 | 5444 days | 1% |
Maureen Pearman | 7/10 | 5451 days | 1% |
Hans Suess | 2/10 | 5456 days | 0% |
Amanda Iavarone | 9/10 | 5456 days | 1% |
Jobbs | 10/10 | 5459 days | 1% |
Maria Newton | 8/10 | 5460 days | 1% |
Robertson | 5/10 | 5460 days | 1% |
Mattias Thorm | 8/10 | 5472 days | 1% |
Ian E | 8/10 | 5474 days | 1% |
Rob Alston | 5/10 | 5478 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5487 days | 1% |
helennz | 6/10 | 5494 days | 1% |
marylus | 5/10 | 5524 days | 1% |
carsteng | 7/10 | 5534 days | 1% |
Silvana Thom | 10/10 | 5550 days | 1% |
Chris Bulman | 7/10 | 5551 days | 1% |
Tillener | 8/10 | 5566 days | 1% |
eowyn2k | 8/10 | 5570 days | 1% |
bondd | 7/10 | 5649 days | 1% |
richards1 | 9/10 | 5665 days | 1% |
marianneb | 7/10 | 5784 days | 1% |
SteveB | 9/10 | 5784 days | 1% |
Jelle | 7/10 | 5787 days | 1% |
Dave Ashun | 9/10 | 5791 days | 1% |
Eckhard Koepper | 10/10 | 5796 days | 1% |
BevanLisa | 9/10 | 5801 days | 1% |
Loethke | 9/10 | 5802 days | 1% |
James O'Neil | 10/10 | 5804 days | 1% |
Joel | 10/10 | 5804 days | 1% |
JoanneM | 7/10 | 5819 days | 1% |
RobC1 | 8/10 | 5819 days | 1% |
SebastianGermany1 | 8/10 | 5819 days | 1% |
JoT | 10/10 | 5819 days | 1% |
AstridVG | 8/10 | 5825 days | 1% |
Terry | 8/10 | 5831 days | 1% |
John&Denise | 5/10 | 5833 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-1.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 52 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
49 | -1.01% |
50 | -1.04% |
51 | -1.06% |
52 | -1.08% |
53 | -1.10% |
54 | -1.12% |
55 | -1.14% |
… | … |
4.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.