Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
340 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 345 reviews. There are 340 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 340 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 21 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.26% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.26% and is based on 340 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 340 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 5/10 | 60 days | 79% |
Hannah | 5/10 | 122 days | 78% |
Jen | 8/10 | 152 days | 100% |
Sue Peggs | 3/10 | 152 days | 56% |
Stu | 6/10 | 183 days | 87% |
Laura | 7/10 | 213 days | 94% |
Dean | 9/10 | 244 days | 99% |
Charlee d | 10/10 | 244 days | 100% |
JD | 7/10 | 305 days | 91% |
Becky RYG | 1/10 | 366 days | 39% |
Jane | 10/10 | 397 days | 94% |
Symen | 9/10 | 397 days | 93% |
Vantrolls | 7/10 | 397 days | 88% |
Loam | 6/10 | 457 days | 78% |
Silene.arvinberod@gmail.com | 8/10 | 518 days | 86% |
Nicky | 5/10 | 549 days | 65% |
Marie Perret | 9/10 | 549 days | 85% |
June Cormack | 8/10 | 549 days | 84% |
Sandy | 8/10 | 610 days | 80% |
Kelsie | 9/10 | 610 days | 81% |
Bao | 9/10 | 671 days | 76% |
Walt Drechsler | 8/10 | 702 days | 73% |
Taylor Russell | 7/10 | 702 days | 69% |
Christy | 7/10 | 702 days | 69% |
Amy Catley | 9/10 | 702 days | 74% |
Ryli West | 9/10 | 732 days | 71% |
Kilee Leblanc | 7/10 | 732 days | 67% |
Anne | 8/10 | 732 days | 70% |
Gee | 7/10 | 732 days | 67% |
Sarah Woolley | 9/10 | 763 days | 68% |
Kornelia Pranjko | 7/10 | 763 days | 64% |
Laura | 10/10 | 763 days | 69% |
Esther | 6/10 | 791 days | 57% |
Kim | 5/10 | 791 days | 51% |
Sophie Rellensmann | 7/10 | 822 days | 59% |
Arie | 6/10 | 822 days | 55% |
Jonny | 6/10 | 822 days | 55% |
RR | 7/10 | 853 days | 56% |
Amel | 9/10 | 853 days | 60% |
Rob J | 8/10 | 853 days | 59% |
Jouke | 6/10 | 883 days | 49% |
Sophie Cooper | 10/10 | 944 days | 51% |
Rachel Wilcox | 8/10 | 944 days | 50% |
Kate Harroer | 8/10 | 975 days | 47% |
Hannah and Matthew | 10/10 | 975 days | 48% |
Joon | 7/10 | 1006 days | 42% |
Karenw | 10/10 | 1128 days | 34% |
Bill | 1/10 | 1128 days | 14% |
Oonagh | 8/10 | 1187 days | 29% |
Lisa | 10/10 | 1187 days | 29% |
Rosie | 9/10 | 1279 days | 22% |
Terry and Dj | 10/10 | 1371 days | 17% |
Kirsti | 10/10 | 1462 days | 13% |
Tash and Liam | 9/10 | 1493 days | 11% |
Ellie Richards | 10/10 | 1493 days | 12% |
Emma | 9/10 | 1521 days | 10% |
Will | 9/10 | 1583 days | 8% |
Matt | 2/10 | 1583 days | 4% |
Dan | 9/10 | 1583 days | 8% |
Graham | 10/10 | 1583 days | 9% |
Rach | 6/10 | 1613 days | 7% |
Hamish | 10/10 | 1644 days | 7% |
Chi Niu | 2/10 | 1644 days | 3% |
Nadia McKay | 10/10 | 1644 days | 7% |
Morgan | 9/10 | 1644 days | 7% |
Christopher | 1/10 | 1674 days | 3% |
Ric van Weede | 8/10 | 1674 days | 6% |
Edward | 5/10 | 1674 days | 5% |
Chris | 6/10 | 1705 days | 5% |
David | 8/10 | 1766 days | 5% |
Justine | 9/10 | 1766 days | 5% |
Robert Adler | 9/10 | 1858 days | 5% |
Jamie Morrison | 10/10 | 1858 days | 5% |
sandrine sainson | 3/10 | 1887 days | 3% |
Miles | 9/10 | 1887 days | 5% |
Clauds | 9/10 | 1887 days | 5% |
Liz Wade | 6/10 | 1917 days | 4% |
Tanja & Sven | 7/10 | 1918 days | 5% |
Adam | 9/10 | 1949 days | 5% |
Robert Killey | 6/10 | 1949 days | 4% |
Tanja Rombey | 8/10 | 1949 days | 5% |
David | 7/10 | 1949 days | 5% |
Kellen Richter | 7/10 | 1979 days | 4% |
Carey Johnston | 2/10 | 1979 days | 2% |
Sabine | 10/10 | 1979 days | 5% |
Sue W | 8/10 | 1979 days | 5% |
K&KRahimi | 4/10 | 1979 days | 3% |
Katherine Ong | 7/10 | 2010 days | 4% |
Lauren Smith | 10/10 | 2010 days | 5% |
Phil | 5/10 | 2040 days | 4% |
Andrew Hammond | 8/10 | 2040 days | 5% |
Ben and Liv | 8/10 | 2071 days | 5% |
Brendan Trotter | 10/10 | 2102 days | 5% |
Josie | 1/10 | 2132 days | 2% |
Topher Ward | 2/10 | 2132 days | 2% |
Taylor | 7/10 | 2193 days | 4% |
Aisling | 8/10 | 2224 days | 4% |
Tuval Rabina | 2/10 | 2252 days | 2% |
Kimberly Boyle | 9/10 | 2252 days | 4% |
Blazey’s | 9/10 | 2252 days | 4% |
Jacqui | 5/10 | 2283 days | 3% |
Siggi &Brian | 8/10 | 2283 days | 4% |
Zoe | 7/10 | 2283 days | 4% |
Kevin O'Brien | 8/10 | 2283 days | 4% |
Samantha H. | 6/10 | 2314 days | 4% |
Marieke | 8/10 | 2344 days | 4% |
Nifty | 4/10 | 2344 days | 3% |
James & Kerry | 7/10 | 2344 days | 4% |
Violet Murphy | 7/10 | 2375 days | 4% |
Mike Fricker | 9/10 | 2375 days | 4% |
Claudia | 8/10 | 2405 days | 4% |
Holly Bartholomew | 9/10 | 2405 days | 4% |
Grizzly Girl | 6/10 | 2405 days | 3% |
Louis | 8/10 | 2467 days | 4% |
Rhiannon Mason | 7/10 | 2497 days | 3% |
Bex & Jake | 8/10 | 2528 days | 4% |
Charlesbrooksphotographer | 7/10 | 2528 days | 3% |
Robin | 7/10 | 2558 days | 3% |
Matt | 8/10 | 2558 days | 4% |
Mike78 | 7/10 | 2558 days | 3% |
Frances L | 9/10 | 2558 days | 4% |
Tati Moron | 7/10 | 2562 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2572 days | 1% |
Philipp Stech | 3/10 | 2577 days | 2% |
Nathaniel Bond | 7/10 | 2587 days | 3% |
Qi Moss | 9/10 | 2589 days | 4% |
Ben H | 9/10 | 2589 days | 4% |
Nat | 8/10 | 2589 days | 3% |
Jon Mulcaster | 7/10 | 2592 days | 3% |
Clobby | 5/10 | 2617 days | 3% |
Eversons | 8/10 | 2617 days | 3% |
Leong Mee Yee | 7/10 | 2621 days | 3% |
Suzanne Wijsman | 8/10 | 2625 days | 3% |
Claire Hodges | 7/10 | 2627 days | 3% |
Christian Schories | 10/10 | 2629 days | 3% |
Helen Bond | 9/10 | 2648 days | 3% |
Edwin Bos | 3/10 | 2677 days | 2% |
Nadene Wheatley | 9/10 | 2705 days | 3% |
Tammy Schein | 8/10 | 2708 days | 3% |
Sandra Jeffers | 6/10 | 2725 days | 3% |
M Karutz | 6/10 | 2733 days | 3% |
Carl von Horstig | 7/10 | 2737 days | 3% |
Gary Prescot | 7/10 | 2742 days | 3% |
Geoff Steele | 6/10 | 2769 days | 3% |
Andy Dearman | 5/10 | 2791 days | 2% |
Jane Leong | 3/10 | 2796 days | 2% |
Brooke McGregor | 1/10 | 2800 days | 1% |
Nicholas Chan | 8/10 | 2831 days | 3% |
Linn Niziak | 6/10 | 2854 days | 3% |
Joanne Haslam | 9/10 | 2873 days | 3% |
Elena Rusalen | 7/10 | 2889 days | 3% |
Sama-Al Adim | 1/10 | 2923 days | 1% |
Cecile | 6/10 | 2928 days | 2% |
Peter Schurke | 3/10 | 2947 days | 2% |
Kerry Lee | 10/10 | 2953 days | 3% |
Fabio Flepp | 8/10 | 2960 days | 3% |
Hartje Opfietse | 4/10 | 2989 days | 2% |
Lee Burdett | 6/10 | 2998 days | 2% |
Erika | 2/10 | 3006 days | 1% |
Kelly Roxanne | 6/10 | 3012 days | 2% |
Rebecca Lindsey | 7/10 | 3012 days | 3% |
Nigel Heinemann | 8/10 | 3041 days | 3% |
S Webb | 5/10 | 3046 days | 2% |
Rima | 7/10 | 3052 days | 2% |
Zipora Risakotta | 8/10 | 3097 days | 2% |
Salvador Jimenez | 1/10 | 3121 days | 1% |
Ana Ciocchini | 1/10 | 3121 days | 1% |
Rosanne van Dooren | 8/10 | 3125 days | 2% |
Michelle Klein | 7/10 | 3134 days | 2% |
Jenny Parker | 9/10 | 3145 days | 2% |
Mike Pierre | 5/10 | 3146 days | 2% |
Kim Donze | 8/10 | 3147 days | 2% |
Will Hughes | 7/10 | 3163 days | 2% |
Jack Metcalfe | 7/10 | 3165 days | 2% |
Mikael Torres | 7/10 | 3167 days | 2% |
Peter Savory | 8/10 | 3175 days | 2% |
Belinda Clarke | 10/10 | 3232 days | 2% |
María del Carmen Escandell | 7/10 | 3251 days | 2% |
W Donovan | 8/10 | 3264 days | 2% |
J Neupaertl | 1/10 | 3282 days | 1% |
Susan Boyton | 7/10 | 3295 days | 2% |
Rik Lammers | 5/10 | 3297 days | 2% |
Peter Barker | 8/10 | 3299 days | 2% |
Al Hindley | 9/10 | 3317 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3322 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3325 days | 2% |
Esther M | 6/10 | 3332 days | 2% |
Perrine Pilate | 6/10 | 3337 days | 2% |
Udo Morello | 9/10 | 3341 days | 2% |
Philippa and Adam | 6/10 | 3351 days | 2% |
R Werder | 7/10 | 3363 days | 2% |
Lucia | 8/10 | 3378 days | 2% |
David From Switzerland | 9/10 | 3390 days | 2% |
Paul Frost | 7/10 | 3453 days | 2% |
Lesa Price | 4/10 | 3469 days | 1% |
Barbara Qin | 9/10 | 3472 days | 2% |
Chloe Aspinall | 9/10 | 3474 days | 2% |
Andreas Knipper | 8/10 | 3525 days | 2% |
Mitchell Henderson | 6/10 | 3530 days | 1% |
Annabelle deMontignie | 8/10 | 3531 days | 2% |
Fabien Metro | 8/10 | 3536 days | 2% |
Georgia Posar | 10/10 | 3600 days | 2% |
Yann Le Gac | 3/10 | 3623 days | 1% |
Yvonne Wu | 7/10 | 3623 days | 1% |
Wolfgang Rank | 10/10 | 3653 days | 1% |
Mike Gornall | 8/10 | 3684 days | 1% |
Mike Merrick | 6/10 | 3692 days | 1% |
Gethin Pearson | 8/10 | 3706 days | 1% |
Averil Brown | 8/10 | 3710 days | 1% |
Hol. M. | 8/10 | 3743 days | 1% |
holidaymad from Solihull | 8/10 | 3743 days | 1% |
Matthias Thorn | 8/10 | 3743 days | 1% |
Hugo Hsu | 6/10 | 3755 days | 1% |
Lisa Quayle | 8/10 | 3762 days | 1% |
Andreas Iversen | 10/10 | 3766 days | 1% |
Ron Clarke | 8/10 | 3774 days | 1% |
Charlee Jayne | 6/10 | 3897 days | 1% |
Fabian Rodriguez | 7/10 | 3958 days | 1% |
Richard | 8/10 | 3958 days | 1% |
Lindsay Berquist | 8/10 | 3989 days | 1% |
Linda Morey | 2/10 | 3989 days | 0% |
Julian Kuemme | 8/10 | 4025 days | 0% |
Mandy Reich | 8/10 | 4026 days | 0% |
Gillian Scott | 9/10 | 4048 days | 1% |
Eva-Maria Krueger | 9/10 | 4050 days | 1% |
Mike Fricker | 8/10 | 4050 days | 1% |
tracey aylmer | 3/10 | 4050 days | 0% |
Denise Ewbank | 8/10 | 4065 days | 0% |
Manuela Michelbach | 6/10 | 4067 days | 0% |
Marius Hoffmann | 6/10 | 4067 days | 0% |
Sue L | 7/10 | 4078 days | 0% |
Monique Monique | 7/10 | 4078 days | 0% |
S B | 10/10 | 4091 days | 0% |
M K | 10/10 | 4091 days | 0% |
Maya Bakker-deDreu | 7/10 | 4099 days | 0% |
Anne and Steve Bartlett | 8/10 | 4101 days | 0% |
Gill Odell | 8/10 | 4109 days | 0% |
Andrew Cattanach | 4/10 | 4109 days | 0% |
Angelika Bottcher | 9/10 | 4115 days | 0% |
Jesse Farrell | 8/10 | 4118 days | 0% |
andrewmh | 9/10 | 4140 days | 0% |
Kiwix3 | 10/10 | 4201 days | 0% |
Nigel & Annie Dale | 9/10 | 4201 days | 0% |
Frankie Branco | 4/10 | 4262 days | 0% |
Andrew Spooner | 1/10 | 4293 days | 0% |
shaynne thompson | 10/10 | 4384 days | 1% |
samuel maull | 3/10 | 4384 days | 0% |
Friederike | 9/10 | 4399 days | 1% |
Ken Milligan | 8/10 | 4402 days | 1% |
Cmi | 5/10 | 4474 days | 1% |
Roeland Driessen | 7/10 | 4474 days | 1% |
rvonroad | 5/10 | 4474 days | 1% |
JandJ Shafer | 7/10 | 4474 days | 1% |
Loesje | 7/10 | 4474 days | 1% |
Michael Kretzschmar | 6/10 | 4491 days | 1% |
Al Stuart | 5/10 | 4492 days | 1% |
Craig Jones | 7/10 | 4505 days | 1% |
sueadegizmo | 5/10 | 4688 days | 1% |
MeganG | 8/10 | 4719 days | 1% |
TeamJames | 1/10 | 4749 days | 0% |
Christina Bruellhardt | 10/10 | 4762 days | 1% |
Marc Schmiedily | 7/10 | 4766 days | 1% |
Harry Ruys | 8/10 | 4776 days | 1% |
Marion Hassink | 8/10 | 4786 days | 1% |
Melanie Mathiak | 10/10 | 4792 days | 1% |
Stephanie Kohlmann | 8/10 | 4794 days | 1% |
Judith Fowler | 9/10 | 4795 days | 1% |
Helen Chilton | 10/10 | 4797 days | 1% |
Clemens | 8/10 | 4802 days | 1% |
Horst Langstein | 9/10 | 4802 days | 1% |
Dugald McCallum | 8/10 | 4808 days | 1% |
Mike1952 | 6/10 | 4809 days | 1% |
Ray Coombe | 10/10 | 4883 days | 1% |
Sarah Graham | 9/10 | 4887 days | 1% |
DJohnson | 3/10 | 4962 days | 0% |
Lisa Milton | 9/10 | 5108 days | 1% |
Gertz | 8/10 | 5119 days | 1% |
Tom Bushell | 9/10 | 5130 days | 1% |
Thomas | 3/10 | 5133 days | 0% |
Irene and Werner Keil | 7/10 | 5135 days | 1% |
Katherine and Pete Smal | 5/10 | 5136 days | 1% |
T Lipscombe | 2/10 | 5138 days | 0% |
Michaela Strohmarer | 8/10 | 5138 days | 1% |
Harry Hammond | 9/10 | 5139 days | 1% |
Chris & Anne Pearson | 6/10 | 5140 days | 1% |
Douglas & Alison Mark | 8/10 | 5142 days | 1% |
Pein van Nosrt | 8/10 | 5145 days | 1% |
Fiona Crossley | 4/10 | 5146 days | 0% |
Jennifer Sunderland | 8/10 | 5148 days | 1% |
Manfred & Gabi | 4/10 | 5157 days | 0% |
G Elliason | 10/10 | 5160 days | 1% |
Jennie McIver | 1/10 | 5161 days | 0% |
Teum and Orselien | 4/10 | 5162 days | 0% |
Sandra Schneifer | 9/10 | 5165 days | 1% |
Sarraute | 6/10 | 5166 days | 1% |
D Hoekstra | 6/10 | 5169 days | 1% |
John Simpson | 8/10 | 5171 days | 1% |
Nuro | 10/10 | 5252 days | 1% |
Andrew Hammond | 7/10 | 5297 days | 1% |
aay451 | 7/10 | 5389 days | 1% |
Martina Pankova | 4/10 | 5486 days | 0% |
katrina Marshall | 7/10 | 5497 days | 1% |
Janny en Bert | 8/10 | 5501 days | 1% |
Peter G | 8/10 | 5505 days | 1% |
Chris Helms | 8/10 | 5505 days | 1% |
Maureen Pearman | 7/10 | 5512 days | 1% |
Hans Suess | 2/10 | 5517 days | 0% |
Amanda Iavarone | 9/10 | 5517 days | 1% |
Jobbs | 10/10 | 5520 days | 1% |
Maria Newton | 8/10 | 5521 days | 1% |
Robertson | 5/10 | 5521 days | 1% |
Mattias Thorm | 8/10 | 5533 days | 1% |
Ian E | 8/10 | 5535 days | 1% |
Rob Alston | 5/10 | 5539 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5548 days | 1% |
helennz | 6/10 | 5555 days | 1% |
marylus | 5/10 | 5585 days | 1% |
carsteng | 7/10 | 5595 days | 1% |
Silvana Thom | 10/10 | 5611 days | 1% |
Chris Bulman | 7/10 | 5612 days | 1% |
Tillener | 8/10 | 5627 days | 1% |
eowyn2k | 8/10 | 5631 days | 1% |
bondd | 7/10 | 5710 days | 1% |
richards1 | 9/10 | 5726 days | 1% |
marianneb | 7/10 | 5845 days | 1% |
SteveB | 9/10 | 5845 days | 1% |
Jelle | 7/10 | 5848 days | 1% |
Dave Ashun | 9/10 | 5852 days | 1% |
Eckhard Koepper | 10/10 | 5857 days | 1% |
BevanLisa | 9/10 | 5862 days | 1% |
Loethke | 9/10 | 5863 days | 1% |
James O'Neil | 10/10 | 5865 days | 1% |
Joel | 10/10 | 5865 days | 1% |
JoanneM | 7/10 | 5880 days | 1% |
RobC1 | 8/10 | 5880 days | 1% |
SebastianGermany1 | 8/10 | 5880 days | 1% |
JoT | 10/10 | 5880 days | 1% |
AstridVG | 8/10 | 5886 days | 1% |
Terry | 8/10 | 5892 days | 1% |
John&Denise | 5/10 | 5894 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 51 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
48 | -0.89% |
49 | -0.91% |
50 | -0.93% |
51 | -0.95% |
52 | -0.97% |
53 | -0.99% |
54 | -1.00% |
… | … |
4.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.