Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
337 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 342 reviews. There are 337 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 337 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 19 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.51% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.51% and is based on 337 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 337 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
77.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Jen | 8/10 | 21 days | 99% |
Stu | 6/10 | 52 days | 87% |
Laura | 7/10 | 81 days | 93% |
Dean | 9/10 | 112 days | 99% |
Charlee d | 10/10 | 112 days | 100% |
JD | 7/10 | 173 days | 92% |
Becky RYG | 1/10 | 235 days | 40% |
Jane | 10/10 | 266 days | 97% |
Symen | 9/10 | 266 days | 96% |
Vantrolls | 7/10 | 266 days | 90% |
Loam | 6/10 | 326 days | 81% |
Silene.arvinberod@gmail.com | 8/10 | 387 days | 90% |
Nicky | 5/10 | 418 days | 69% |
Marie Perret | 9/10 | 418 days | 90% |
June Cormack | 8/10 | 418 days | 89% |
Sandy | 8/10 | 478 days | 86% |
Kelsie | 9/10 | 478 days | 87% |
Bao | 9/10 | 539 days | 83% |
Walt Drechsler | 8/10 | 570 days | 80% |
Taylor Russell | 7/10 | 570 days | 76% |
Christy | 7/10 | 570 days | 76% |
Amy Catley | 9/10 | 570 days | 81% |
Ryli West | 9/10 | 601 days | 79% |
Kilee Leblanc | 7/10 | 601 days | 74% |
Anne | 8/10 | 601 days | 78% |
Gee | 7/10 | 601 days | 74% |
Sarah Woolley | 9/10 | 632 days | 77% |
Kornelia Pranjko | 7/10 | 632 days | 72% |
Laura | 10/10 | 632 days | 78% |
Esther | 6/10 | 660 days | 65% |
Kim | 5/10 | 660 days | 58% |
Sophie Rellensmann | 7/10 | 691 days | 68% |
Arie | 6/10 | 691 days | 63% |
Jonny | 6/10 | 691 days | 63% |
RR | 7/10 | 722 days | 66% |
Amel | 9/10 | 722 days | 70% |
Rob J | 8/10 | 722 days | 69% |
Jouke | 6/10 | 752 days | 59% |
Sophie Cooper | 10/10 | 812 days | 63% |
Rachel Wilcox | 8/10 | 812 days | 62% |
Kate Harroer | 8/10 | 843 days | 59% |
Hannah and Matthew | 10/10 | 843 days | 60% |
Joon | 7/10 | 874 days | 53% |
Karenw | 10/10 | 997 days | 44% |
Bill | 1/10 | 997 days | 18% |
Oonagh | 8/10 | 1056 days | 38% |
Lisa | 10/10 | 1056 days | 39% |
Rosie | 9/10 | 1148 days | 31% |
Terry and Dj | 10/10 | 1239 days | 25% |
Kirsti | 10/10 | 1331 days | 19% |
Tash and Liam | 9/10 | 1362 days | 17% |
Ellie Richards | 10/10 | 1362 days | 17% |
Emma | 9/10 | 1390 days | 16% |
Will | 9/10 | 1452 days | 13% |
Matt | 2/10 | 1452 days | 6% |
Dan | 9/10 | 1452 days | 13% |
Graham | 10/10 | 1452 days | 13% |
Rach | 6/10 | 1482 days | 10% |
Hamish | 10/10 | 1513 days | 11% |
Chi Niu | 2/10 | 1513 days | 5% |
Nadia McKay | 10/10 | 1513 days | 11% |
Morgan | 9/10 | 1513 days | 11% |
Christopher | 1/10 | 1542 days | 4% |
Ric van Weede | 8/10 | 1542 days | 9% |
Edward | 5/10 | 1542 days | 7% |
Chris | 6/10 | 1573 days | 7% |
David | 8/10 | 1634 days | 7% |
Justine | 9/10 | 1634 days | 7% |
Robert Adler | 9/10 | 1727 days | 6% |
Jamie Morrison | 10/10 | 1727 days | 6% |
sandrine sainson | 3/10 | 1756 days | 3% |
Miles | 9/10 | 1756 days | 5% |
Clauds | 9/10 | 1756 days | 5% |
Liz Wade | 6/10 | 1786 days | 4% |
Tanja & Sven | 7/10 | 1787 days | 5% |
Adam | 9/10 | 1818 days | 5% |
Robert Killey | 6/10 | 1818 days | 4% |
Tanja Rombey | 8/10 | 1818 days | 5% |
David | 7/10 | 1818 days | 5% |
Kellen Richter | 7/10 | 1848 days | 5% |
Carey Johnston | 2/10 | 1848 days | 2% |
Sabine | 10/10 | 1848 days | 5% |
Sue W | 8/10 | 1848 days | 5% |
K&KRahimi | 4/10 | 1848 days | 3% |
Katherine Ong | 7/10 | 1879 days | 5% |
Lauren Smith | 10/10 | 1879 days | 5% |
Phil | 5/10 | 1908 days | 4% |
Andrew Hammond | 8/10 | 1908 days | 5% |
Ben and Liv | 8/10 | 1939 days | 5% |
Brendan Trotter | 10/10 | 1970 days | 5% |
Josie | 1/10 | 2000 days | 2% |
Topher Ward | 2/10 | 2000 days | 2% |
Taylor | 7/10 | 2062 days | 4% |
Aisling | 8/10 | 2093 days | 4% |
Tuval Rabina | 2/10 | 2121 days | 2% |
Kimberly Boyle | 9/10 | 2121 days | 4% |
Blazey’s | 9/10 | 2121 days | 4% |
Jacqui | 5/10 | 2152 days | 3% |
Siggi &Brian | 8/10 | 2152 days | 4% |
Zoe | 7/10 | 2152 days | 4% |
Kevin O'Brien | 8/10 | 2152 days | 4% |
Samantha H. | 6/10 | 2183 days | 4% |
Marieke | 8/10 | 2213 days | 4% |
Nifty | 4/10 | 2213 days | 3% |
James & Kerry | 7/10 | 2213 days | 4% |
Violet Murphy | 7/10 | 2244 days | 4% |
Mike Fricker | 9/10 | 2244 days | 4% |
Claudia | 8/10 | 2273 days | 4% |
Holly Bartholomew | 9/10 | 2273 days | 4% |
Grizzly Girl | 6/10 | 2273 days | 4% |
Louis | 8/10 | 2335 days | 4% |
Rhiannon Mason | 7/10 | 2365 days | 4% |
Bex & Jake | 8/10 | 2396 days | 4% |
Charlesbrooksphotographer | 7/10 | 2396 days | 4% |
Robin | 7/10 | 2427 days | 4% |
Matt | 8/10 | 2427 days | 4% |
Mike78 | 7/10 | 2427 days | 4% |
Frances L | 9/10 | 2427 days | 4% |
Tati Moron | 7/10 | 2431 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2441 days | 1% |
Philipp Stech | 3/10 | 2446 days | 2% |
Nathaniel Bond | 7/10 | 2456 days | 3% |
Qi Moss | 9/10 | 2458 days | 4% |
Ben H | 9/10 | 2458 days | 4% |
Nat | 8/10 | 2458 days | 4% |
Jon Mulcaster | 7/10 | 2461 days | 3% |
Clobby | 5/10 | 2486 days | 3% |
Eversons | 8/10 | 2486 days | 4% |
Leong Mee Yee | 7/10 | 2490 days | 3% |
Suzanne Wijsman | 8/10 | 2494 days | 4% |
Claire Hodges | 7/10 | 2496 days | 3% |
Christian Schories | 10/10 | 2498 days | 4% |
Helen Bond | 9/10 | 2517 days | 4% |
Edwin Bos | 3/10 | 2546 days | 2% |
Nadene Wheatley | 9/10 | 2574 days | 4% |
Tammy Schein | 8/10 | 2577 days | 3% |
Sandra Jeffers | 6/10 | 2594 days | 3% |
M Karutz | 6/10 | 2602 days | 3% |
Carl von Horstig | 7/10 | 2606 days | 3% |
Gary Prescot | 7/10 | 2611 days | 3% |
Geoff Steele | 6/10 | 2638 days | 3% |
Andy Dearman | 5/10 | 2659 days | 3% |
Jane Leong | 3/10 | 2664 days | 2% |
Brooke McGregor | 1/10 | 2668 days | 1% |
Nicholas Chan | 8/10 | 2699 days | 3% |
Linn Niziak | 6/10 | 2722 days | 3% |
Joanne Haslam | 9/10 | 2741 days | 3% |
Elena Rusalen | 7/10 | 2757 days | 3% |
Sama-Al Adim | 1/10 | 2792 days | 1% |
Cecile | 6/10 | 2797 days | 3% |
Peter Schurke | 3/10 | 2816 days | 2% |
Kerry Lee | 10/10 | 2822 days | 3% |
Fabio Flepp | 8/10 | 2829 days | 3% |
Hartje Opfietse | 4/10 | 2858 days | 2% |
Lee Burdett | 6/10 | 2867 days | 3% |
Erika | 2/10 | 2875 days | 1% |
Kelly Roxanne | 6/10 | 2881 days | 3% |
Rebecca Lindsey | 7/10 | 2881 days | 3% |
Nigel Heinemann | 8/10 | 2910 days | 3% |
S Webb | 5/10 | 2915 days | 2% |
Rima | 7/10 | 2921 days | 3% |
Zipora Risakotta | 8/10 | 2966 days | 3% |
Salvador Jimenez | 1/10 | 2989 days | 1% |
Ana Ciocchini | 1/10 | 2989 days | 1% |
Rosanne van Dooren | 8/10 | 2993 days | 3% |
Michelle Klein | 7/10 | 3003 days | 3% |
Jenny Parker | 9/10 | 3013 days | 3% |
Mike Pierre | 5/10 | 3014 days | 2% |
Kim Donze | 8/10 | 3015 days | 3% |
Will Hughes | 7/10 | 3031 days | 2% |
Jack Metcalfe | 7/10 | 3033 days | 2% |
Mikael Torres | 7/10 | 3035 days | 2% |
Peter Savory | 8/10 | 3043 days | 3% |
Belinda Clarke | 10/10 | 3100 days | 3% |
María del Carmen Escandell | 7/10 | 3119 days | 2% |
W Donovan | 8/10 | 3132 days | 2% |
J Neupaertl | 1/10 | 3150 days | 1% |
Susan Boyton | 7/10 | 3164 days | 2% |
Rik Lammers | 5/10 | 3166 days | 2% |
Peter Barker | 8/10 | 3168 days | 2% |
Al Hindley | 9/10 | 3186 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3191 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3194 days | 2% |
Esther M | 6/10 | 3201 days | 2% |
Perrine Pilate | 6/10 | 3206 days | 2% |
Udo Morello | 9/10 | 3210 days | 2% |
Philippa and Adam | 6/10 | 3220 days | 2% |
R Werder | 7/10 | 3232 days | 2% |
Lucia | 8/10 | 3247 days | 2% |
David From Switzerland | 9/10 | 3259 days | 2% |
Paul Frost | 7/10 | 3322 days | 2% |
Lesa Price | 4/10 | 3338 days | 1% |
Barbara Qin | 9/10 | 3341 days | 2% |
Chloe Aspinall | 9/10 | 3343 days | 2% |
Andreas Knipper | 8/10 | 3393 days | 2% |
Mitchell Henderson | 6/10 | 3398 days | 2% |
Annabelle deMontignie | 8/10 | 3400 days | 2% |
Fabien Metro | 8/10 | 3404 days | 2% |
Georgia Posar | 10/10 | 3468 days | 2% |
Yann Le Gac | 3/10 | 3492 days | 1% |
Yvonne Wu | 7/10 | 3492 days | 2% |
Wolfgang Rank | 10/10 | 3522 days | 2% |
Mike Gornall | 8/10 | 3553 days | 2% |
Mike Merrick | 6/10 | 3561 days | 1% |
Gethin Pearson | 8/10 | 3575 days | 2% |
Averil Brown | 8/10 | 3579 days | 2% |
Hol. M. | 8/10 | 3612 days | 1% |
holidaymad from Solihull | 8/10 | 3612 days | 1% |
Matthias Thorn | 8/10 | 3612 days | 1% |
Hugo Hsu | 6/10 | 3624 days | 1% |
Lisa Quayle | 8/10 | 3631 days | 1% |
Andreas Iversen | 10/10 | 3635 days | 1% |
Ron Clarke | 8/10 | 3643 days | 1% |
Charlee Jayne | 6/10 | 3765 days | 1% |
Fabian Rodriguez | 7/10 | 3826 days | 1% |
Richard | 8/10 | 3826 days | 1% |
Lindsay Berquist | 8/10 | 3857 days | 1% |
Linda Morey | 2/10 | 3857 days | 0% |
Julian Kuemme | 8/10 | 3894 days | 1% |
Mandy Reich | 8/10 | 3895 days | 1% |
Gillian Scott | 9/10 | 3917 days | 1% |
Eva-Maria Krueger | 9/10 | 3919 days | 1% |
Mike Fricker | 8/10 | 3919 days | 1% |
tracey aylmer | 3/10 | 3919 days | 0% |
Denise Ewbank | 8/10 | 3934 days | 1% |
Manuela Michelbach | 6/10 | 3936 days | 1% |
Marius Hoffmann | 6/10 | 3936 days | 1% |
Sue L | 7/10 | 3947 days | 1% |
Monique Monique | 7/10 | 3947 days | 1% |
S B | 10/10 | 3960 days | 1% |
M K | 10/10 | 3960 days | 1% |
Maya Bakker-deDreu | 7/10 | 3968 days | 1% |
Anne and Steve Bartlett | 8/10 | 3970 days | 1% |
Gill Odell | 8/10 | 3978 days | 1% |
Andrew Cattanach | 4/10 | 3978 days | 1% |
Angelika Bottcher | 9/10 | 3984 days | 1% |
Jesse Farrell | 8/10 | 3987 days | 1% |
andrewmh | 9/10 | 4009 days | 1% |
Kiwix3 | 10/10 | 4070 days | 1% |
Nigel & Annie Dale | 9/10 | 4070 days | 1% |
Frankie Branco | 4/10 | 4130 days | 0% |
Andrew Spooner | 1/10 | 4161 days | 0% |
shaynne thompson | 10/10 | 4253 days | 0% |
samuel maull | 3/10 | 4253 days | 0% |
Friederike | 9/10 | 4268 days | 0% |
Ken Milligan | 8/10 | 4271 days | 0% |
Cmi | 5/10 | 4343 days | 0% |
Roeland Driessen | 7/10 | 4343 days | 0% |
rvonroad | 5/10 | 4343 days | 0% |
JandJ Shafer | 7/10 | 4343 days | 0% |
Loesje | 7/10 | 4343 days | 0% |
Michael Kretzschmar | 6/10 | 4360 days | 0% |
Al Stuart | 5/10 | 4361 days | 0% |
Craig Jones | 7/10 | 4374 days | 0% |
sueadegizmo | 5/10 | 4556 days | 1% |
MeganG | 8/10 | 4587 days | 1% |
TeamJames | 1/10 | 4618 days | 0% |
Christina Bruellhardt | 10/10 | 4631 days | 1% |
Marc Schmiedily | 7/10 | 4635 days | 1% |
Harry Ruys | 8/10 | 4645 days | 1% |
Marion Hassink | 8/10 | 4655 days | 1% |
Melanie Mathiak | 10/10 | 4661 days | 1% |
Stephanie Kohlmann | 8/10 | 4663 days | 1% |
Judith Fowler | 9/10 | 4664 days | 1% |
Helen Chilton | 10/10 | 4666 days | 1% |
Clemens | 8/10 | 4671 days | 1% |
Horst Langstein | 9/10 | 4671 days | 1% |
Dugald McCallum | 8/10 | 4677 days | 1% |
Mike1952 | 6/10 | 4678 days | 1% |
Ray Coombe | 10/10 | 4752 days | 1% |
Sarah Graham | 9/10 | 4756 days | 1% |
DJohnson | 3/10 | 4830 days | 1% |
Lisa Milton | 9/10 | 4976 days | 1% |
Gertz | 8/10 | 4988 days | 1% |
Tom Bushell | 9/10 | 4999 days | 1% |
Thomas | 3/10 | 5002 days | 0% |
Irene and Werner Keil | 7/10 | 5004 days | 1% |
Katherine and Pete Smal | 5/10 | 5005 days | 1% |
T Lipscombe | 2/10 | 5007 days | 0% |
Michaela Strohmarer | 8/10 | 5007 days | 1% |
Harry Hammond | 9/10 | 5008 days | 1% |
Chris & Anne Pearson | 6/10 | 5009 days | 1% |
Douglas & Alison Mark | 8/10 | 5011 days | 1% |
Pein van Nosrt | 8/10 | 5014 days | 1% |
Fiona Crossley | 4/10 | 5015 days | 0% |
Jennifer Sunderland | 8/10 | 5017 days | 1% |
Manfred & Gabi | 4/10 | 5026 days | 0% |
G Elliason | 10/10 | 5029 days | 1% |
Jennie McIver | 1/10 | 5030 days | 0% |
Teum and Orselien | 4/10 | 5031 days | 0% |
Sandra Schneifer | 9/10 | 5034 days | 1% |
Sarraute | 6/10 | 5035 days | 1% |
D Hoekstra | 6/10 | 5038 days | 1% |
John Simpson | 8/10 | 5040 days | 1% |
Nuro | 10/10 | 5121 days | 1% |
Andrew Hammond | 7/10 | 5166 days | 1% |
aay451 | 7/10 | 5257 days | 1% |
Martina Pankova | 4/10 | 5355 days | 0% |
katrina Marshall | 7/10 | 5366 days | 1% |
Janny en Bert | 8/10 | 5370 days | 1% |
Peter G | 8/10 | 5374 days | 1% |
Chris Helms | 8/10 | 5374 days | 1% |
Maureen Pearman | 7/10 | 5381 days | 1% |
Hans Suess | 2/10 | 5386 days | 0% |
Amanda Iavarone | 9/10 | 5386 days | 1% |
Jobbs | 10/10 | 5389 days | 1% |
Maria Newton | 8/10 | 5390 days | 1% |
Robertson | 5/10 | 5390 days | 1% |
Mattias Thorm | 8/10 | 5402 days | 1% |
Ian E | 8/10 | 5404 days | 1% |
Rob Alston | 5/10 | 5408 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5417 days | 1% |
helennz | 6/10 | 5424 days | 1% |
marylus | 5/10 | 5454 days | 1% |
carsteng | 7/10 | 5464 days | 1% |
Silvana Thom | 10/10 | 5480 days | 1% |
Chris Bulman | 7/10 | 5481 days | 1% |
Tillener | 8/10 | 5496 days | 1% |
eowyn2k | 8/10 | 5500 days | 1% |
bondd | 7/10 | 5578 days | 1% |
richards1 | 9/10 | 5594 days | 1% |
marianneb | 7/10 | 5714 days | 1% |
SteveB | 9/10 | 5714 days | 1% |
Jelle | 7/10 | 5717 days | 1% |
Dave Ashun | 9/10 | 5721 days | 1% |
Eckhard Koepper | 10/10 | 5726 days | 1% |
BevanLisa | 9/10 | 5731 days | 1% |
Loethke | 9/10 | 5732 days | 1% |
James O'Neil | 10/10 | 5734 days | 1% |
Joel | 10/10 | 5734 days | 1% |
JoanneM | 7/10 | 5749 days | 1% |
RobC1 | 8/10 | 5749 days | 1% |
SebastianGermany1 | 8/10 | 5749 days | 1% |
JoT | 10/10 | 5749 days | 1% |
AstridVG | 8/10 | 5755 days | 1% |
Terry | 8/10 | 5761 days | 1% |
John&Denise | 5/10 | 5763 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
13 | -0.26% |
14 | -0.28% |
15 | -0.30% |
16 | -0.32% |
17 | -0.34% |
18 | -0.36% |
19 | -0.39% |
… | … |
3.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.