Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
340 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 345 reviews. There are 340 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 340 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 21 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.26% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.26% and is based on 340 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 340 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 5/10 | 64 days | 79% |
Hannah | 5/10 | 126 days | 78% |
Jen | 8/10 | 156 days | 100% |
Sue Peggs | 3/10 | 156 days | 56% |
Stu | 6/10 | 187 days | 87% |
Laura | 7/10 | 217 days | 94% |
Dean | 9/10 | 248 days | 99% |
Charlee d | 10/10 | 248 days | 100% |
JD | 7/10 | 309 days | 91% |
Becky RYG | 1/10 | 370 days | 39% |
Jane | 10/10 | 401 days | 94% |
Symen | 9/10 | 401 days | 93% |
Vantrolls | 7/10 | 401 days | 87% |
Loam | 6/10 | 461 days | 78% |
Silene.arvinberod@gmail.com | 8/10 | 522 days | 86% |
Nicky | 5/10 | 553 days | 65% |
Marie Perret | 9/10 | 553 days | 85% |
June Cormack | 8/10 | 553 days | 84% |
Sandy | 8/10 | 614 days | 80% |
Kelsie | 9/10 | 614 days | 80% |
Bao | 9/10 | 675 days | 76% |
Walt Drechsler | 8/10 | 706 days | 73% |
Taylor Russell | 7/10 | 706 days | 69% |
Christy | 7/10 | 706 days | 69% |
Amy Catley | 9/10 | 706 days | 73% |
Ryli West | 9/10 | 736 days | 71% |
Kilee Leblanc | 7/10 | 736 days | 67% |
Anne | 8/10 | 736 days | 70% |
Gee | 7/10 | 736 days | 67% |
Sarah Woolley | 9/10 | 767 days | 68% |
Kornelia Pranjko | 7/10 | 767 days | 64% |
Laura | 10/10 | 767 days | 69% |
Esther | 6/10 | 795 days | 57% |
Kim | 5/10 | 795 days | 50% |
Sophie Rellensmann | 7/10 | 826 days | 59% |
Arie | 6/10 | 826 days | 54% |
Jonny | 6/10 | 826 days | 54% |
RR | 7/10 | 857 days | 56% |
Amel | 9/10 | 857 days | 59% |
Rob J | 8/10 | 857 days | 59% |
Jouke | 6/10 | 887 days | 49% |
Sophie Cooper | 10/10 | 948 days | 51% |
Rachel Wilcox | 8/10 | 948 days | 50% |
Kate Harroer | 8/10 | 979 days | 46% |
Hannah and Matthew | 10/10 | 979 days | 47% |
Joon | 7/10 | 1010 days | 41% |
Karenw | 10/10 | 1132 days | 33% |
Bill | 1/10 | 1132 days | 14% |
Oonagh | 8/10 | 1191 days | 28% |
Lisa | 10/10 | 1191 days | 29% |
Rosie | 9/10 | 1283 days | 22% |
Terry and Dj | 10/10 | 1375 days | 17% |
Kirsti | 10/10 | 1466 days | 13% |
Tash and Liam | 9/10 | 1497 days | 11% |
Ellie Richards | 10/10 | 1497 days | 11% |
Emma | 9/10 | 1525 days | 10% |
Will | 9/10 | 1587 days | 8% |
Matt | 2/10 | 1587 days | 4% |
Dan | 9/10 | 1587 days | 8% |
Graham | 10/10 | 1587 days | 8% |
Rach | 6/10 | 1617 days | 7% |
Hamish | 10/10 | 1648 days | 7% |
Chi Niu | 2/10 | 1648 days | 3% |
Nadia McKay | 10/10 | 1648 days | 7% |
Morgan | 9/10 | 1648 days | 7% |
Christopher | 1/10 | 1678 days | 3% |
Ric van Weede | 8/10 | 1678 days | 6% |
Edward | 5/10 | 1678 days | 5% |
Chris | 6/10 | 1709 days | 5% |
David | 8/10 | 1770 days | 5% |
Justine | 9/10 | 1770 days | 5% |
Robert Adler | 9/10 | 1862 days | 5% |
Jamie Morrison | 10/10 | 1862 days | 5% |
sandrine sainson | 3/10 | 1891 days | 3% |
Miles | 9/10 | 1891 days | 5% |
Clauds | 9/10 | 1891 days | 5% |
Liz Wade | 6/10 | 1921 days | 4% |
Tanja & Sven | 7/10 | 1922 days | 5% |
Adam | 9/10 | 1953 days | 5% |
Robert Killey | 6/10 | 1953 days | 4% |
Tanja Rombey | 8/10 | 1953 days | 5% |
David | 7/10 | 1953 days | 5% |
Kellen Richter | 7/10 | 1983 days | 4% |
Carey Johnston | 2/10 | 1983 days | 2% |
Sabine | 10/10 | 1983 days | 5% |
Sue W | 8/10 | 1983 days | 5% |
K&KRahimi | 4/10 | 1983 days | 3% |
Katherine Ong | 7/10 | 2014 days | 4% |
Lauren Smith | 10/10 | 2014 days | 5% |
Phil | 5/10 | 2044 days | 4% |
Andrew Hammond | 8/10 | 2044 days | 5% |
Ben and Liv | 8/10 | 2075 days | 5% |
Brendan Trotter | 10/10 | 2106 days | 5% |
Josie | 1/10 | 2136 days | 2% |
Topher Ward | 2/10 | 2136 days | 2% |
Taylor | 7/10 | 2197 days | 4% |
Aisling | 8/10 | 2228 days | 4% |
Tuval Rabina | 2/10 | 2256 days | 2% |
Kimberly Boyle | 9/10 | 2256 days | 4% |
Blazey’s | 9/10 | 2256 days | 4% |
Jacqui | 5/10 | 2287 days | 3% |
Siggi &Brian | 8/10 | 2287 days | 4% |
Zoe | 7/10 | 2287 days | 4% |
Kevin O'Brien | 8/10 | 2287 days | 4% |
Samantha H. | 6/10 | 2318 days | 4% |
Marieke | 8/10 | 2348 days | 4% |
Nifty | 4/10 | 2348 days | 3% |
James & Kerry | 7/10 | 2348 days | 4% |
Violet Murphy | 7/10 | 2379 days | 4% |
Mike Fricker | 9/10 | 2379 days | 4% |
Claudia | 8/10 | 2409 days | 4% |
Holly Bartholomew | 9/10 | 2409 days | 4% |
Grizzly Girl | 6/10 | 2409 days | 3% |
Louis | 8/10 | 2471 days | 4% |
Rhiannon Mason | 7/10 | 2501 days | 3% |
Bex & Jake | 8/10 | 2532 days | 4% |
Charlesbrooksphotographer | 7/10 | 2532 days | 3% |
Robin | 7/10 | 2562 days | 3% |
Matt | 8/10 | 2562 days | 4% |
Mike78 | 7/10 | 2562 days | 3% |
Frances L | 9/10 | 2562 days | 4% |
Tati Moron | 7/10 | 2566 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2576 days | 1% |
Philipp Stech | 3/10 | 2581 days | 2% |
Nathaniel Bond | 7/10 | 2591 days | 3% |
Qi Moss | 9/10 | 2593 days | 4% |
Ben H | 9/10 | 2593 days | 4% |
Nat | 8/10 | 2593 days | 3% |
Jon Mulcaster | 7/10 | 2596 days | 3% |
Clobby | 5/10 | 2621 days | 3% |
Eversons | 8/10 | 2621 days | 3% |
Leong Mee Yee | 7/10 | 2625 days | 3% |
Suzanne Wijsman | 8/10 | 2629 days | 3% |
Claire Hodges | 7/10 | 2631 days | 3% |
Christian Schories | 10/10 | 2633 days | 3% |
Helen Bond | 9/10 | 2652 days | 3% |
Edwin Bos | 3/10 | 2681 days | 2% |
Nadene Wheatley | 9/10 | 2709 days | 3% |
Tammy Schein | 8/10 | 2712 days | 3% |
Sandra Jeffers | 6/10 | 2729 days | 3% |
M Karutz | 6/10 | 2737 days | 3% |
Carl von Horstig | 7/10 | 2741 days | 3% |
Gary Prescot | 7/10 | 2746 days | 3% |
Geoff Steele | 6/10 | 2773 days | 3% |
Andy Dearman | 5/10 | 2795 days | 2% |
Jane Leong | 3/10 | 2800 days | 2% |
Brooke McGregor | 1/10 | 2804 days | 1% |
Nicholas Chan | 8/10 | 2835 days | 3% |
Linn Niziak | 6/10 | 2858 days | 3% |
Joanne Haslam | 9/10 | 2877 days | 3% |
Elena Rusalen | 7/10 | 2893 days | 3% |
Sama-Al Adim | 1/10 | 2927 days | 1% |
Cecile | 6/10 | 2932 days | 2% |
Peter Schurke | 3/10 | 2951 days | 2% |
Kerry Lee | 10/10 | 2957 days | 3% |
Fabio Flepp | 8/10 | 2964 days | 3% |
Hartje Opfietse | 4/10 | 2993 days | 2% |
Lee Burdett | 6/10 | 3002 days | 2% |
Erika | 2/10 | 3010 days | 1% |
Kelly Roxanne | 6/10 | 3016 days | 2% |
Rebecca Lindsey | 7/10 | 3016 days | 3% |
Nigel Heinemann | 8/10 | 3045 days | 3% |
S Webb | 5/10 | 3050 days | 2% |
Rima | 7/10 | 3056 days | 2% |
Zipora Risakotta | 8/10 | 3101 days | 2% |
Salvador Jimenez | 1/10 | 3125 days | 1% |
Ana Ciocchini | 1/10 | 3125 days | 1% |
Rosanne van Dooren | 8/10 | 3129 days | 2% |
Michelle Klein | 7/10 | 3138 days | 2% |
Jenny Parker | 9/10 | 3149 days | 2% |
Mike Pierre | 5/10 | 3150 days | 2% |
Kim Donze | 8/10 | 3151 days | 2% |
Will Hughes | 7/10 | 3167 days | 2% |
Jack Metcalfe | 7/10 | 3169 days | 2% |
Mikael Torres | 7/10 | 3171 days | 2% |
Peter Savory | 8/10 | 3179 days | 2% |
Belinda Clarke | 10/10 | 3236 days | 2% |
María del Carmen Escandell | 7/10 | 3255 days | 2% |
W Donovan | 8/10 | 3268 days | 2% |
J Neupaertl | 1/10 | 3286 days | 1% |
Susan Boyton | 7/10 | 3299 days | 2% |
Rik Lammers | 5/10 | 3301 days | 2% |
Peter Barker | 8/10 | 3303 days | 2% |
Al Hindley | 9/10 | 3321 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3326 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3329 days | 2% |
Esther M | 6/10 | 3336 days | 2% |
Perrine Pilate | 6/10 | 3341 days | 2% |
Udo Morello | 9/10 | 3345 days | 2% |
Philippa and Adam | 6/10 | 3355 days | 2% |
R Werder | 7/10 | 3367 days | 2% |
Lucia | 8/10 | 3382 days | 2% |
David From Switzerland | 9/10 | 3394 days | 2% |
Paul Frost | 7/10 | 3457 days | 2% |
Lesa Price | 4/10 | 3473 days | 1% |
Barbara Qin | 9/10 | 3476 days | 2% |
Chloe Aspinall | 9/10 | 3478 days | 2% |
Andreas Knipper | 8/10 | 3529 days | 2% |
Mitchell Henderson | 6/10 | 3534 days | 1% |
Annabelle deMontignie | 8/10 | 3535 days | 2% |
Fabien Metro | 8/10 | 3540 days | 2% |
Georgia Posar | 10/10 | 3604 days | 2% |
Yann Le Gac | 3/10 | 3627 days | 1% |
Yvonne Wu | 7/10 | 3627 days | 1% |
Wolfgang Rank | 10/10 | 3657 days | 1% |
Mike Gornall | 8/10 | 3688 days | 1% |
Mike Merrick | 6/10 | 3696 days | 1% |
Gethin Pearson | 8/10 | 3710 days | 1% |
Averil Brown | 8/10 | 3714 days | 1% |
Hol. M. | 8/10 | 3747 days | 1% |
holidaymad from Solihull | 8/10 | 3747 days | 1% |
Matthias Thorn | 8/10 | 3747 days | 1% |
Hugo Hsu | 6/10 | 3759 days | 1% |
Lisa Quayle | 8/10 | 3766 days | 1% |
Andreas Iversen | 10/10 | 3770 days | 1% |
Ron Clarke | 8/10 | 3778 days | 1% |
Charlee Jayne | 6/10 | 3901 days | 1% |
Fabian Rodriguez | 7/10 | 3962 days | 1% |
Richard | 8/10 | 3962 days | 1% |
Lindsay Berquist | 8/10 | 3993 days | 1% |
Linda Morey | 2/10 | 3993 days | 0% |
Julian Kuemme | 8/10 | 4029 days | 0% |
Mandy Reich | 8/10 | 4030 days | 0% |
Gillian Scott | 9/10 | 4052 days | 1% |
Eva-Maria Krueger | 9/10 | 4054 days | 1% |
Mike Fricker | 8/10 | 4054 days | 1% |
tracey aylmer | 3/10 | 4054 days | 0% |
Denise Ewbank | 8/10 | 4069 days | 0% |
Manuela Michelbach | 6/10 | 4071 days | 0% |
Marius Hoffmann | 6/10 | 4071 days | 0% |
Sue L | 7/10 | 4082 days | 0% |
Monique Monique | 7/10 | 4082 days | 0% |
S B | 10/10 | 4095 days | 0% |
M K | 10/10 | 4095 days | 0% |
Maya Bakker-deDreu | 7/10 | 4103 days | 0% |
Anne and Steve Bartlett | 8/10 | 4105 days | 0% |
Gill Odell | 8/10 | 4113 days | 0% |
Andrew Cattanach | 4/10 | 4113 days | 0% |
Angelika Bottcher | 9/10 | 4119 days | 0% |
Jesse Farrell | 8/10 | 4122 days | 0% |
andrewmh | 9/10 | 4144 days | 0% |
Kiwix3 | 10/10 | 4205 days | 0% |
Nigel & Annie Dale | 9/10 | 4205 days | 0% |
Frankie Branco | 4/10 | 4266 days | 0% |
Andrew Spooner | 1/10 | 4297 days | 0% |
shaynne thompson | 10/10 | 4388 days | 1% |
samuel maull | 3/10 | 4388 days | 0% |
Friederike | 9/10 | 4403 days | 1% |
Ken Milligan | 8/10 | 4406 days | 1% |
Cmi | 5/10 | 4478 days | 1% |
Roeland Driessen | 7/10 | 4478 days | 1% |
rvonroad | 5/10 | 4478 days | 1% |
JandJ Shafer | 7/10 | 4478 days | 1% |
Loesje | 7/10 | 4478 days | 1% |
Michael Kretzschmar | 6/10 | 4495 days | 1% |
Al Stuart | 5/10 | 4496 days | 1% |
Craig Jones | 7/10 | 4509 days | 1% |
sueadegizmo | 5/10 | 4692 days | 1% |
MeganG | 8/10 | 4723 days | 1% |
TeamJames | 1/10 | 4753 days | 0% |
Christina Bruellhardt | 10/10 | 4766 days | 1% |
Marc Schmiedily | 7/10 | 4770 days | 1% |
Harry Ruys | 8/10 | 4780 days | 1% |
Marion Hassink | 8/10 | 4790 days | 1% |
Melanie Mathiak | 10/10 | 4796 days | 1% |
Stephanie Kohlmann | 8/10 | 4798 days | 1% |
Judith Fowler | 9/10 | 4799 days | 1% |
Helen Chilton | 10/10 | 4801 days | 1% |
Clemens | 8/10 | 4806 days | 1% |
Horst Langstein | 9/10 | 4806 days | 1% |
Dugald McCallum | 8/10 | 4812 days | 1% |
Mike1952 | 6/10 | 4813 days | 1% |
Ray Coombe | 10/10 | 4887 days | 1% |
Sarah Graham | 9/10 | 4891 days | 1% |
DJohnson | 3/10 | 4966 days | 0% |
Lisa Milton | 9/10 | 5112 days | 1% |
Gertz | 8/10 | 5123 days | 1% |
Tom Bushell | 9/10 | 5134 days | 1% |
Thomas | 3/10 | 5137 days | 0% |
Irene and Werner Keil | 7/10 | 5139 days | 1% |
Katherine and Pete Smal | 5/10 | 5140 days | 1% |
T Lipscombe | 2/10 | 5142 days | 0% |
Michaela Strohmarer | 8/10 | 5142 days | 1% |
Harry Hammond | 9/10 | 5143 days | 1% |
Chris & Anne Pearson | 6/10 | 5144 days | 1% |
Douglas & Alison Mark | 8/10 | 5146 days | 1% |
Pein van Nosrt | 8/10 | 5149 days | 1% |
Fiona Crossley | 4/10 | 5150 days | 0% |
Jennifer Sunderland | 8/10 | 5152 days | 1% |
Manfred & Gabi | 4/10 | 5161 days | 0% |
G Elliason | 10/10 | 5164 days | 1% |
Jennie McIver | 1/10 | 5165 days | 0% |
Teum and Orselien | 4/10 | 5166 days | 0% |
Sandra Schneifer | 9/10 | 5169 days | 1% |
Sarraute | 6/10 | 5170 days | 1% |
D Hoekstra | 6/10 | 5173 days | 1% |
John Simpson | 8/10 | 5175 days | 1% |
Nuro | 10/10 | 5256 days | 1% |
Andrew Hammond | 7/10 | 5301 days | 1% |
aay451 | 7/10 | 5393 days | 1% |
Martina Pankova | 4/10 | 5490 days | 0% |
katrina Marshall | 7/10 | 5501 days | 1% |
Janny en Bert | 8/10 | 5505 days | 1% |
Peter G | 8/10 | 5509 days | 1% |
Chris Helms | 8/10 | 5509 days | 1% |
Maureen Pearman | 7/10 | 5516 days | 1% |
Hans Suess | 2/10 | 5521 days | 0% |
Amanda Iavarone | 9/10 | 5521 days | 1% |
Jobbs | 10/10 | 5524 days | 1% |
Maria Newton | 8/10 | 5525 days | 1% |
Robertson | 5/10 | 5525 days | 1% |
Mattias Thorm | 8/10 | 5537 days | 1% |
Ian E | 8/10 | 5539 days | 1% |
Rob Alston | 5/10 | 5543 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5552 days | 1% |
helennz | 6/10 | 5559 days | 1% |
marylus | 5/10 | 5589 days | 1% |
carsteng | 7/10 | 5599 days | 1% |
Silvana Thom | 10/10 | 5615 days | 1% |
Chris Bulman | 7/10 | 5616 days | 1% |
Tillener | 8/10 | 5631 days | 1% |
eowyn2k | 8/10 | 5635 days | 1% |
bondd | 7/10 | 5714 days | 1% |
richards1 | 9/10 | 5730 days | 1% |
marianneb | 7/10 | 5849 days | 1% |
SteveB | 9/10 | 5849 days | 1% |
Jelle | 7/10 | 5852 days | 1% |
Dave Ashun | 9/10 | 5856 days | 1% |
Eckhard Koepper | 10/10 | 5861 days | 1% |
BevanLisa | 9/10 | 5866 days | 1% |
Loethke | 9/10 | 5867 days | 1% |
James O'Neil | 10/10 | 5869 days | 1% |
Joel | 10/10 | 5869 days | 1% |
JoanneM | 7/10 | 5884 days | 1% |
RobC1 | 8/10 | 5884 days | 1% |
SebastianGermany1 | 8/10 | 5884 days | 1% |
JoT | 10/10 | 5884 days | 1% |
AstridVG | 8/10 | 5890 days | 1% |
Terry | 8/10 | 5896 days | 1% |
John&Denise | 5/10 | 5898 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-1.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 55 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
52 | -0.95% |
53 | -0.97% |
54 | -0.98% |
55 | -1.00% |
56 | -1.02% |
57 | -1.04% |
58 | -1.06% |
… | … |
4.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.