Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lakes Edge Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
340 Valid Reviews
The Lakes Edge Holiday Park experience has a total of 345 reviews. There are 340 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 340 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 55 |
|
16% |
8/10 | 84 |
|
25% |
7/10 | 63 |
|
19% |
6/10 | 34 |
|
10% |
5/10 | 21 |
|
6% |
4/10 | 10 |
|
3% |
3/10 | 12 |
|
4% |
2/10 | 9 |
|
3% |
1/10 | 12 |
|
4% |
71.26% Average
The raw data average (mean) for all the Lakes Edge Holiday Park valid reviews is 71.26% and is based on 340 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 340 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 14 |
|
15% |
9/10 | 15 |
|
16% |
8/10 | 29 |
|
31% |
7/10 | 15 |
|
16% |
6/10 | 7 |
|
7% |
5/10 | 5 |
|
5% |
4/10 | 4 |
|
4% |
3/10 | 2 |
|
2% |
2/10 | 2 |
|
2% |
1/10 | 1 |
|
1% |
75.11% Average
The raw data average (mean) for all the Lakes Edge Holiday Park face-to-face reviews is 75.11% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 5/10 | 40 days | 78% |
Hannah | 5/10 | 102 days | 78% |
Jen | 8/10 | 132 days | 100% |
Sue Peggs | 3/10 | 132 days | 55% |
Stu | 6/10 | 163 days | 87% |
Laura | 7/10 | 192 days | 94% |
Dean | 9/10 | 223 days | 99% |
Charlee d | 10/10 | 223 days | 100% |
JD | 7/10 | 284 days | 91% |
Becky RYG | 1/10 | 346 days | 39% |
Jane | 10/10 | 377 days | 95% |
Symen | 9/10 | 377 days | 94% |
Vantrolls | 7/10 | 377 days | 88% |
Loam | 6/10 | 437 days | 79% |
Silene.arvinberod@gmail.com | 8/10 | 498 days | 87% |
Nicky | 5/10 | 529 days | 66% |
Marie Perret | 9/10 | 529 days | 86% |
June Cormack | 8/10 | 529 days | 85% |
Sandy | 8/10 | 589 days | 81% |
Kelsie | 9/10 | 589 days | 82% |
Bao | 9/10 | 650 days | 77% |
Walt Drechsler | 8/10 | 681 days | 74% |
Taylor Russell | 7/10 | 681 days | 70% |
Christy | 7/10 | 681 days | 70% |
Amy Catley | 9/10 | 681 days | 75% |
Ryli West | 9/10 | 712 days | 72% |
Kilee Leblanc | 7/10 | 712 days | 68% |
Anne | 8/10 | 712 days | 72% |
Gee | 7/10 | 712 days | 68% |
Sarah Woolley | 9/10 | 743 days | 70% |
Kornelia Pranjko | 7/10 | 743 days | 66% |
Laura | 10/10 | 743 days | 71% |
Esther | 6/10 | 771 days | 59% |
Kim | 5/10 | 771 days | 52% |
Sophie Rellensmann | 7/10 | 802 days | 61% |
Arie | 6/10 | 802 days | 56% |
Jonny | 6/10 | 802 days | 56% |
RR | 7/10 | 833 days | 58% |
Amel | 9/10 | 833 days | 62% |
Rob J | 8/10 | 833 days | 61% |
Jouke | 6/10 | 863 days | 51% |
Sophie Cooper | 10/10 | 923 days | 53% |
Rachel Wilcox | 8/10 | 923 days | 52% |
Kate Harroer | 8/10 | 954 days | 49% |
Hannah and Matthew | 10/10 | 954 days | 50% |
Joon | 7/10 | 985 days | 43% |
Karenw | 10/10 | 1108 days | 35% |
Bill | 1/10 | 1108 days | 14% |
Oonagh | 8/10 | 1167 days | 30% |
Lisa | 10/10 | 1167 days | 31% |
Rosie | 9/10 | 1259 days | 24% |
Terry and Dj | 10/10 | 1350 days | 18% |
Kirsti | 10/10 | 1442 days | 14% |
Tash and Liam | 9/10 | 1473 days | 12% |
Ellie Richards | 10/10 | 1473 days | 12% |
Emma | 9/10 | 1501 days | 11% |
Will | 9/10 | 1563 days | 9% |
Matt | 2/10 | 1563 days | 4% |
Dan | 9/10 | 1563 days | 9% |
Graham | 10/10 | 1563 days | 9% |
Rach | 6/10 | 1593 days | 7% |
Hamish | 10/10 | 1624 days | 8% |
Chi Niu | 2/10 | 1624 days | 3% |
Nadia McKay | 10/10 | 1624 days | 8% |
Morgan | 9/10 | 1624 days | 7% |
Christopher | 1/10 | 1653 days | 3% |
Ric van Weede | 8/10 | 1653 days | 7% |
Edward | 5/10 | 1653 days | 5% |
Chris | 6/10 | 1684 days | 5% |
David | 8/10 | 1745 days | 5% |
Justine | 9/10 | 1745 days | 5% |
Robert Adler | 9/10 | 1838 days | 5% |
Jamie Morrison | 10/10 | 1838 days | 5% |
sandrine sainson | 3/10 | 1867 days | 3% |
Miles | 9/10 | 1867 days | 5% |
Clauds | 9/10 | 1867 days | 5% |
Liz Wade | 6/10 | 1897 days | 4% |
Tanja & Sven | 7/10 | 1898 days | 5% |
Adam | 9/10 | 1929 days | 5% |
Robert Killey | 6/10 | 1929 days | 4% |
Tanja Rombey | 8/10 | 1929 days | 5% |
David | 7/10 | 1929 days | 5% |
Kellen Richter | 7/10 | 1959 days | 5% |
Carey Johnston | 2/10 | 1959 days | 2% |
Sabine | 10/10 | 1959 days | 5% |
Sue W | 8/10 | 1959 days | 5% |
K&KRahimi | 4/10 | 1959 days | 3% |
Katherine Ong | 7/10 | 1990 days | 4% |
Lauren Smith | 10/10 | 1990 days | 5% |
Phil | 5/10 | 2019 days | 4% |
Andrew Hammond | 8/10 | 2019 days | 5% |
Ben and Liv | 8/10 | 2050 days | 5% |
Brendan Trotter | 10/10 | 2081 days | 5% |
Josie | 1/10 | 2111 days | 2% |
Topher Ward | 2/10 | 2111 days | 2% |
Taylor | 7/10 | 2173 days | 4% |
Aisling | 8/10 | 2204 days | 4% |
Tuval Rabina | 2/10 | 2232 days | 2% |
Kimberly Boyle | 9/10 | 2232 days | 4% |
Blazey’s | 9/10 | 2232 days | 4% |
Jacqui | 5/10 | 2263 days | 3% |
Siggi &Brian | 8/10 | 2263 days | 4% |
Zoe | 7/10 | 2263 days | 4% |
Kevin O'Brien | 8/10 | 2263 days | 4% |
Samantha H. | 6/10 | 2294 days | 4% |
Marieke | 8/10 | 2324 days | 4% |
Nifty | 4/10 | 2324 days | 3% |
James & Kerry | 7/10 | 2324 days | 4% |
Violet Murphy | 7/10 | 2355 days | 4% |
Mike Fricker | 9/10 | 2355 days | 4% |
Claudia | 8/10 | 2384 days | 4% |
Holly Bartholomew | 9/10 | 2384 days | 4% |
Grizzly Girl | 6/10 | 2384 days | 3% |
Louis | 8/10 | 2446 days | 4% |
Rhiannon Mason | 7/10 | 2476 days | 4% |
Bex & Jake | 8/10 | 2507 days | 4% |
Charlesbrooksphotographer | 7/10 | 2507 days | 4% |
Robin | 7/10 | 2538 days | 3% |
Matt | 8/10 | 2538 days | 4% |
Mike78 | 7/10 | 2538 days | 3% |
Frances L | 9/10 | 2538 days | 4% |
Tati Moron | 7/10 | 2542 days | 3% |
Boguslaw MAKIELLO | 3/10 | 2552 days | 1% |
Philipp Stech | 3/10 | 2557 days | 2% |
Nathaniel Bond | 7/10 | 2567 days | 3% |
Qi Moss | 9/10 | 2569 days | 4% |
Ben H | 9/10 | 2569 days | 4% |
Nat | 8/10 | 2569 days | 4% |
Jon Mulcaster | 7/10 | 2572 days | 3% |
Clobby | 5/10 | 2597 days | 3% |
Eversons | 8/10 | 2597 days | 4% |
Leong Mee Yee | 7/10 | 2601 days | 3% |
Suzanne Wijsman | 8/10 | 2605 days | 4% |
Claire Hodges | 7/10 | 2607 days | 3% |
Christian Schories | 10/10 | 2609 days | 4% |
Helen Bond | 9/10 | 2628 days | 3% |
Edwin Bos | 3/10 | 2657 days | 2% |
Nadene Wheatley | 9/10 | 2685 days | 3% |
Tammy Schein | 8/10 | 2688 days | 3% |
Sandra Jeffers | 6/10 | 2705 days | 3% |
M Karutz | 6/10 | 2713 days | 3% |
Carl von Horstig | 7/10 | 2717 days | 3% |
Gary Prescot | 7/10 | 2722 days | 3% |
Geoff Steele | 6/10 | 2749 days | 3% |
Andy Dearman | 5/10 | 2770 days | 2% |
Jane Leong | 3/10 | 2775 days | 2% |
Brooke McGregor | 1/10 | 2779 days | 1% |
Nicholas Chan | 8/10 | 2810 days | 3% |
Linn Niziak | 6/10 | 2833 days | 3% |
Joanne Haslam | 9/10 | 2852 days | 3% |
Elena Rusalen | 7/10 | 2868 days | 3% |
Sama-Al Adim | 1/10 | 2903 days | 1% |
Cecile | 6/10 | 2908 days | 3% |
Peter Schurke | 3/10 | 2927 days | 2% |
Kerry Lee | 10/10 | 2933 days | 3% |
Fabio Flepp | 8/10 | 2940 days | 3% |
Hartje Opfietse | 4/10 | 2969 days | 2% |
Lee Burdett | 6/10 | 2978 days | 2% |
Erika | 2/10 | 2986 days | 1% |
Kelly Roxanne | 6/10 | 2992 days | 2% |
Rebecca Lindsey | 7/10 | 2992 days | 3% |
Nigel Heinemann | 8/10 | 3021 days | 3% |
S Webb | 5/10 | 3026 days | 2% |
Rima | 7/10 | 3032 days | 3% |
Zipora Risakotta | 8/10 | 3077 days | 3% |
Salvador Jimenez | 1/10 | 3100 days | 1% |
Ana Ciocchini | 1/10 | 3100 days | 1% |
Rosanne van Dooren | 8/10 | 3104 days | 3% |
Michelle Klein | 7/10 | 3114 days | 2% |
Jenny Parker | 9/10 | 3124 days | 3% |
Mike Pierre | 5/10 | 3125 days | 2% |
Kim Donze | 8/10 | 3126 days | 2% |
Will Hughes | 7/10 | 3142 days | 2% |
Jack Metcalfe | 7/10 | 3144 days | 2% |
Mikael Torres | 7/10 | 3146 days | 2% |
Peter Savory | 8/10 | 3154 days | 2% |
Belinda Clarke | 10/10 | 3211 days | 2% |
María del Carmen Escandell | 7/10 | 3230 days | 2% |
W Donovan | 8/10 | 3243 days | 2% |
J Neupaertl | 1/10 | 3261 days | 1% |
Susan Boyton | 7/10 | 3275 days | 2% |
Rik Lammers | 5/10 | 3277 days | 2% |
Peter Barker | 8/10 | 3279 days | 2% |
Al Hindley | 9/10 | 3297 days | 2% |
Jennifer Gordon-Jones | 7/10 | 3302 days | 2% |
Mattijs Hoogenbosch | 10/10 | 3305 days | 2% |
Esther M | 6/10 | 3312 days | 2% |
Perrine Pilate | 6/10 | 3317 days | 2% |
Udo Morello | 9/10 | 3321 days | 2% |
Philippa and Adam | 6/10 | 3331 days | 2% |
R Werder | 7/10 | 3343 days | 2% |
Lucia | 8/10 | 3358 days | 2% |
David From Switzerland | 9/10 | 3370 days | 2% |
Paul Frost | 7/10 | 3433 days | 2% |
Lesa Price | 4/10 | 3449 days | 1% |
Barbara Qin | 9/10 | 3452 days | 2% |
Chloe Aspinall | 9/10 | 3454 days | 2% |
Andreas Knipper | 8/10 | 3504 days | 2% |
Mitchell Henderson | 6/10 | 3509 days | 2% |
Annabelle deMontignie | 8/10 | 3511 days | 2% |
Fabien Metro | 8/10 | 3515 days | 2% |
Georgia Posar | 10/10 | 3579 days | 2% |
Yann Le Gac | 3/10 | 3603 days | 1% |
Yvonne Wu | 7/10 | 3603 days | 1% |
Wolfgang Rank | 10/10 | 3633 days | 2% |
Mike Gornall | 8/10 | 3664 days | 1% |
Mike Merrick | 6/10 | 3672 days | 1% |
Gethin Pearson | 8/10 | 3686 days | 1% |
Averil Brown | 8/10 | 3690 days | 1% |
Hol. M. | 8/10 | 3723 days | 1% |
holidaymad from Solihull | 8/10 | 3723 days | 1% |
Matthias Thorn | 8/10 | 3723 days | 1% |
Hugo Hsu | 6/10 | 3735 days | 1% |
Lisa Quayle | 8/10 | 3742 days | 1% |
Andreas Iversen | 10/10 | 3746 days | 1% |
Ron Clarke | 8/10 | 3754 days | 1% |
Charlee Jayne | 6/10 | 3876 days | 1% |
Fabian Rodriguez | 7/10 | 3937 days | 1% |
Richard | 8/10 | 3937 days | 1% |
Lindsay Berquist | 8/10 | 3968 days | 1% |
Linda Morey | 2/10 | 3968 days | 0% |
Julian Kuemme | 8/10 | 4005 days | 1% |
Mandy Reich | 8/10 | 4006 days | 1% |
Gillian Scott | 9/10 | 4028 days | 1% |
Eva-Maria Krueger | 9/10 | 4030 days | 1% |
Mike Fricker | 8/10 | 4030 days | 1% |
tracey aylmer | 3/10 | 4030 days | 0% |
Denise Ewbank | 8/10 | 4045 days | 1% |
Manuela Michelbach | 6/10 | 4047 days | 0% |
Marius Hoffmann | 6/10 | 4047 days | 0% |
Sue L | 7/10 | 4058 days | 1% |
Monique Monique | 7/10 | 4058 days | 1% |
S B | 10/10 | 4071 days | 0% |
M K | 10/10 | 4071 days | 0% |
Maya Bakker-deDreu | 7/10 | 4079 days | 0% |
Anne and Steve Bartlett | 8/10 | 4081 days | 0% |
Gill Odell | 8/10 | 4089 days | 1% |
Andrew Cattanach | 4/10 | 4089 days | 0% |
Angelika Bottcher | 9/10 | 4095 days | 0% |
Jesse Farrell | 8/10 | 4098 days | 0% |
andrewmh | 9/10 | 4120 days | 1% |
Kiwix3 | 10/10 | 4181 days | 0% |
Nigel & Annie Dale | 9/10 | 4181 days | 0% |
Frankie Branco | 4/10 | 4241 days | 0% |
Andrew Spooner | 1/10 | 4272 days | 0% |
shaynne thompson | 10/10 | 4364 days | 0% |
samuel maull | 3/10 | 4364 days | 0% |
Friederike | 9/10 | 4379 days | 0% |
Ken Milligan | 8/10 | 4382 days | 1% |
Cmi | 5/10 | 4454 days | 1% |
Roeland Driessen | 7/10 | 4454 days | 1% |
rvonroad | 5/10 | 4454 days | 1% |
JandJ Shafer | 7/10 | 4454 days | 1% |
Loesje | 7/10 | 4454 days | 1% |
Michael Kretzschmar | 6/10 | 4471 days | 1% |
Al Stuart | 5/10 | 4472 days | 1% |
Craig Jones | 7/10 | 4485 days | 1% |
sueadegizmo | 5/10 | 4667 days | 1% |
MeganG | 8/10 | 4698 days | 1% |
TeamJames | 1/10 | 4729 days | 0% |
Christina Bruellhardt | 10/10 | 4742 days | 1% |
Marc Schmiedily | 7/10 | 4746 days | 1% |
Harry Ruys | 8/10 | 4756 days | 1% |
Marion Hassink | 8/10 | 4766 days | 1% |
Melanie Mathiak | 10/10 | 4772 days | 1% |
Stephanie Kohlmann | 8/10 | 4774 days | 1% |
Judith Fowler | 9/10 | 4775 days | 1% |
Helen Chilton | 10/10 | 4777 days | 1% |
Clemens | 8/10 | 4782 days | 1% |
Horst Langstein | 9/10 | 4782 days | 1% |
Dugald McCallum | 8/10 | 4788 days | 1% |
Mike1952 | 6/10 | 4789 days | 1% |
Ray Coombe | 10/10 | 4863 days | 1% |
Sarah Graham | 9/10 | 4867 days | 1% |
DJohnson | 3/10 | 4941 days | 1% |
Lisa Milton | 9/10 | 5087 days | 1% |
Gertz | 8/10 | 5099 days | 1% |
Tom Bushell | 9/10 | 5110 days | 1% |
Thomas | 3/10 | 5113 days | 0% |
Irene and Werner Keil | 7/10 | 5115 days | 1% |
Katherine and Pete Smal | 5/10 | 5116 days | 1% |
T Lipscombe | 2/10 | 5118 days | 0% |
Michaela Strohmarer | 8/10 | 5118 days | 1% |
Harry Hammond | 9/10 | 5119 days | 1% |
Chris & Anne Pearson | 6/10 | 5120 days | 1% |
Douglas & Alison Mark | 8/10 | 5122 days | 1% |
Pein van Nosrt | 8/10 | 5125 days | 1% |
Fiona Crossley | 4/10 | 5126 days | 0% |
Jennifer Sunderland | 8/10 | 5128 days | 1% |
Manfred & Gabi | 4/10 | 5137 days | 0% |
G Elliason | 10/10 | 5140 days | 1% |
Jennie McIver | 1/10 | 5141 days | 0% |
Teum and Orselien | 4/10 | 5142 days | 0% |
Sandra Schneifer | 9/10 | 5145 days | 1% |
Sarraute | 6/10 | 5146 days | 1% |
D Hoekstra | 6/10 | 5149 days | 1% |
John Simpson | 8/10 | 5151 days | 1% |
Nuro | 10/10 | 5232 days | 1% |
Andrew Hammond | 7/10 | 5277 days | 1% |
aay451 | 7/10 | 5368 days | 1% |
Martina Pankova | 4/10 | 5466 days | 0% |
katrina Marshall | 7/10 | 5477 days | 1% |
Janny en Bert | 8/10 | 5481 days | 1% |
Peter G | 8/10 | 5485 days | 1% |
Chris Helms | 8/10 | 5485 days | 1% |
Maureen Pearman | 7/10 | 5492 days | 1% |
Hans Suess | 2/10 | 5497 days | 0% |
Amanda Iavarone | 9/10 | 5497 days | 1% |
Jobbs | 10/10 | 5500 days | 1% |
Maria Newton | 8/10 | 5501 days | 1% |
Robertson | 5/10 | 5501 days | 1% |
Mattias Thorm | 8/10 | 5513 days | 1% |
Ian E | 8/10 | 5515 days | 1% |
Rob Alston | 5/10 | 5519 days | 1% |
Michael and Tanja Kreugel | 8/10 | 5528 days | 1% |
helennz | 6/10 | 5535 days | 1% |
marylus | 5/10 | 5565 days | 1% |
carsteng | 7/10 | 5575 days | 1% |
Silvana Thom | 10/10 | 5591 days | 1% |
Chris Bulman | 7/10 | 5592 days | 1% |
Tillener | 8/10 | 5607 days | 1% |
eowyn2k | 8/10 | 5611 days | 1% |
bondd | 7/10 | 5689 days | 1% |
richards1 | 9/10 | 5705 days | 1% |
marianneb | 7/10 | 5825 days | 1% |
SteveB | 9/10 | 5825 days | 1% |
Jelle | 7/10 | 5828 days | 1% |
Dave Ashun | 9/10 | 5832 days | 1% |
Eckhard Koepper | 10/10 | 5837 days | 1% |
BevanLisa | 9/10 | 5842 days | 1% |
Loethke | 9/10 | 5843 days | 1% |
James O'Neil | 10/10 | 5845 days | 1% |
Joel | 10/10 | 5845 days | 1% |
JoanneM | 7/10 | 5860 days | 1% |
RobC1 | 8/10 | 5860 days | 1% |
SebastianGermany1 | 8/10 | 5860 days | 1% |
JoT | 10/10 | 5860 days | 1% |
AstridVG | 8/10 | 5866 days | 1% |
Terry | 8/10 | 5872 days | 1% |
John&Denise | 5/10 | 5874 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lakes Edge Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lakes Edge Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lakes Edge Holiday Park experience has been adjusted for 31 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
28 | -0.56% |
29 | -0.58% |
30 | -0.60% |
31 | -0.62% |
32 | -0.64% |
33 | -0.66% |
34 | -0.68% |
… | … |
4.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.