Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
82 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 82 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 25 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 9/10 | 105 days | 100% |
| Brett | 10/10 | 501 days | 87% |
| Erin | 9/10 | 532 days | 84% |
| Chris | 10/10 | 806 days | 64% |
| Donna Harbidge | 10/10 | 836 days | 61% |
| Walt Drechsler | 10/10 | 959 days | 49% |
| Dean Malkewich | 10/10 | 1048 days | 40% |
| Caity | 10/10 | 1079 days | 37% |
| Sam | 10/10 | 1354 days | 18% |
| Jenna | 9/10 | 1475 days | 12% |
| Rosie | 8/10 | 1566 days | 9% |
| Dr.A | 10/10 | 1750 days | 5% |
| Felix | 9/10 | 1809 days | 5% |
| Jim Henderson | 10/10 | 1901 days | 5% |
| Caro | 10/10 | 2144 days | 4% |
| Richard K | 10/10 | 2206 days | 4% |
| justin smith | 10/10 | 2328 days | 4% |
| Clare & Gerry | 10/10 | 2481 days | 4% |
| Pedro | 8/10 | 2509 days | 4% |
| RKNZ | 10/10 | 2632 days | 3% |
| Cynthia | 9/10 | 2632 days | 3% |
| helen reeve | 9/10 | 2632 days | 3% |
| Roger | 10/10 | 2693 days | 3% |
| Esther | 7/10 | 2754 days | 3% |
| brian biggs | 10/10 | 2874 days | 3% |
| Vanessa Stubbs | 7/10 | 3023 days | 2% |
| Isabel See | 7/10 | 3057 days | 2% |
| Brooke Cooper | 10/10 | 3057 days | 3% |
| Anja Röhrich | 10/10 | 3171 days | 2% |
| Janet Pentelow | 10/10 | 3172 days | 2% |
| Adam Yates | 9/10 | 3173 days | 2% |
| Peter Schurke | 10/10 | 3204 days | 2% |
| Fabio Flepp | 10/10 | 3217 days | 2% |
| Alan Brown | 8/10 | 3269 days | 2% |
| Andy Partridge | 10/10 | 3303 days | 2% |
| Shelly Stanchuk | 10/10 | 3330 days | 2% |
| Kathy Hart | 8/10 | 3514 days | 2% |
| Joanna du Toit | 9/10 | 3514 days | 2% |
| Pamela Hoffman | 8/10 | 3537 days | 2% |
| Grant | 9/10 | 3565 days | 2% |
| Diana Worwood | 10/10 | 3572 days | 2% |
| Paul Smith | 10/10 | 3584 days | 2% |
| John Jones | 9/10 | 3627 days | 1% |
| David From Switzerland | 8/10 | 3646 days | 1% |
| Hya@nztrip | 7/10 | 3666 days | 1% |
| Teresa Noble | 9/10 | 3696 days | 1% |
| Anita and Wilbur | 9/10 | 3770 days | 1% |
| AusCampa | 10/10 | 3880 days | 1% |
| Andrew Cruickshank | 9/10 | 3941 days | 1% |
| John Drake | 9/10 | 3957 days | 1% |
| Nell Hearle | 10/10 | 3971 days | 1% |
| misstassie | 9/10 | 4000 days | 1% |
| Brita Topp | 7/10 | 4307 days | 0% |
| Monique Monique | 7/10 | 4335 days | 0% |
| David Spindler | 8/10 | 4335 days | 0% |
| Helene & Peter | 8/10 | 4427 days | 1% |
| Helen King | 5/10 | 4488 days | 1% |
| Ron Stenhouse | 9/10 | 4641 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4641 days | 1% |
| Wertra | 9/10 | 4745 days | 1% |
| Gail Bennie | 8/10 | 4762 days | 1% |
| ablac016 | 10/10 | 4976 days | 1% |
| pacemannz | 9/10 | 4976 days | 1% |
| Paul Smith | 8/10 | 5058 days | 1% |
| D R Valentine | 10/10 | 5060 days | 1% |
| rgoodwi3 | 10/10 | 5311 days | 1% |
| cassie | 9/10 | 5372 days | 1% |
| Sandra Milch | 10/10 | 5387 days | 1% |
| Maike | 9/10 | 5391 days | 1% |
| Kauzta | 8/10 | 5391 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5396 days | 1% |
| Harry Hammond | 8/10 | 5396 days | 1% |
| Hoog Antink | 9/10 | 5397 days | 1% |
| Bryan Higgins | 8/10 | 5401 days | 1% |
| Paul Smith | 8/10 | 5409 days | 1% |
| Rian Bach | 8/10 | 5409 days | 1% |
| Friedli Manuela | 9/10 | 5426 days | 1% |
| Mikeminch | 9/10 | 5523 days | 1% |
| Ralston | 9/10 | 5554 days | 1% |
| Ronny | 8/10 | 5782 days | 1% |
| Jennifer Templeton | 8/10 | 5813 days | 1% |
| SimonR | 8/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 101 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 98 | -1.99% |
| 99 | -2.01% |
| 100 | -2.03% |
| 101 | -2.05% |
| 102 | -2.07% |
| 103 | -2.09% |
| 104 | -2.11% |
| … | … |
Balancing Adjustment
0.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.