Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 186 days | 100% |
| Kay | 9/10 | 339 days | 94% |
| Sander & Eva | 2/10 | 430 days | 42% |
| Tracy | 10/10 | 736 days | 70% |
| Stefanie Dry | 10/10 | 736 days | 70% |
| Hannah White | 10/10 | 764 days | 68% |
| Tom&Rach | 7/10 | 795 days | 61% |
| Toni Brown | 10/10 | 948 days | 50% |
| Clive | 10/10 | 1525 days | 10% |
| Sheri | 10/10 | 1952 days | 5% |
| Tim | 4/10 | 2287 days | 3% |
| Margie | 7/10 | 2287 days | 4% |
| Samantha H. | 7/10 | 2287 days | 4% |
| Demi Thompson | 9/10 | 2317 days | 4% |
| Erin Ueffing | 6/10 | 2531 days | 3% |
| Shira LA | 6/10 | 2590 days | 3% |
| Nick Gifford | 8/10 | 2613 days | 3% |
| Paul and Paula | 8/10 | 2645 days | 3% |
| Tammy Schein | 8/10 | 2682 days | 3% |
| Gary Prescot | 9/10 | 2715 days | 3% |
| Lei Horton | 10/10 | 2783 days | 3% |
| Joanne Haslam | 8/10 | 2798 days | 3% |
| Grace White | 9/10 | 2883 days | 3% |
| Janet Pentelow | 5/10 | 2888 days | 2% |
| Peter Moore | 8/10 | 3027 days | 3% |
| Sheryl Hicks | 9/10 | 3043 days | 3% |
| Victoria Wells | 6/10 | 3076 days | 2% |
| Belinda Clarke | 9/10 | 3205 days | 2% |
| Kelly Hitchins | 9/10 | 3264 days | 2% |
| Michael Menrath | 2/10 | 3283 days | 1% |
| Jakob Kofoed | 8/10 | 3341 days | 2% |
| Brian Sandri | 6/10 | 3367 days | 2% |
| Lesa Price | 7/10 | 3442 days | 2% |
| George n Sue | 9/10 | 3509 days | 2% |
| Christian Fassler | 5/10 | 3665 days | 1% |
| Andrew Cruickshank | 10/10 | 3686 days | 1% |
| Judi Gilchrist | 6/10 | 3709 days | 1% |
| Kane F | 6/10 | 3809 days | 1% |
| Fabian Rodriguez | 7/10 | 3931 days | 1% |
| GARRYBLOWER | 10/10 | 4113 days | 1% |
| Driver Dan | 9/10 | 4296 days | 0% |
| Elise Robson | 6/10 | 4296 days | 0% |
| Ken Milligan | 9/10 | 4375 days | 0% |
| Michael Nolan | 8/10 | 4388 days | 1% |
| Lis Bon | 9/10 | 4447 days | 1% |
| Jason | 4/10 | 4465 days | 1% |
| Sandra and Thomas | 9/10 | 4466 days | 1% |
| Jackie and Brian | 7/10 | 4470 days | 1% |
| F Soppelsa | 7/10 | 4471 days | 1% |
| Rolf Zwahlen | 9/10 | 4485 days | 1% |
| Steve and Therese Dunne | 8/10 | 4490 days | 1% |
| phudgb | 7/10 | 4539 days | 1% |
| kramp1 | 6/10 | 4692 days | 1% |
| Green UK | 7/10 | 4734 days | 1% |
| Peter Adams | 8/10 | 4747 days | 1% |
| D Esson | 9/10 | 4747 days | 1% |
| Brasier | 9/10 | 4759 days | 1% |
| Bottoms | 7/10 | 4763 days | 1% |
| Cole | 9/10 | 4764 days | 1% |
| Orlando | 7/10 | 4765 days | 1% |
| Joschko | 8/10 | 4765 days | 1% |
| Astrid Boon | 8/10 | 4767 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4776 days | 1% |
| Patricia Motzheim | 10/10 | 4781 days | 1% |
| Balonno | 5/10 | 4782 days | 1% |
| Katie K | 8/10 | 4791 days | 1% |
| Kai | 9/10 | 4850 days | 1% |
| Deirdre Hayes | 6/10 | 4850 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4859 days | 1% |
| Edward Marhi | 9/10 | 5085 days | 1% |
| Weez18 | 7/10 | 5088 days | 1% |
| Jorren | 8/10 | 5097 days | 1% |
| Brian & Di | 7/10 | 5101 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5103 days | 1% |
| Wayne Forrow | 7/10 | 5109 days | 1% |
| Chris & Anne Pearson | 7/10 | 5113 days | 1% |
| Stephen Shearer | 9/10 | 5116 days | 1% |
| Anita Tonks | 5/10 | 5118 days | 1% |
| Victoria Purver | 8/10 | 5122 days | 1% |
| Mark | 8/10 | 5126 days | 1% |
| Horton Fawkes | 8/10 | 5138 days | 1% |
| Dan Aldridge | 9/10 | 5140 days | 1% |
| Jason Hernandez | 9/10 | 5140 days | 1% |
| Steve & Susan Allan | 5/10 | 5144 days | 1% |
| kristy | 8/10 | 5270 days | 1% |
| Jane and Dave | 8/10 | 5420 days | 1% |
| June | 6/10 | 5453 days | 1% |
| Tim Smith | 5/10 | 5475 days | 1% |
| A Libbis | 8/10 | 5476 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5485 days | 1% |
| Zareua Boree | 7/10 | 5487 days | 1% |
| Senel | 9/10 | 5491 days | 1% |
| Faurack | 9/10 | 5491 days | 1% |
| Helen B | 9/10 | 5494 days | 1% |
| Robert Trostle | 7/10 | 5497 days | 1% |
| Vincente Garrido | 8/10 | 5507 days | 1% |
| Mrs Russon | 8/10 | 5509 days | 1% |
| Petra Berrens | 8/10 | 5510 days | 1% |
| Marie Jack | 6/10 | 5511 days | 1% |
| Catherine Clavel | 8/10 | 5521 days | 1% |
| helennz | 9/10 | 5528 days | 1% |
| Greg Kennedy | 9/10 | 5531 days | 1% |
| Heino keyssler | 10/10 | 5532 days | 1% |
| Florian Knoepfel | 6/10 | 5532 days | 1% |
| stevnba | 9/10 | 5559 days | 1% |
| varenaee | 10/10 | 5559 days | 1% |
| Robbertsen | 7/10 | 5566 days | 1% |
| mdarras | 8/10 | 5578 days | 1% |
| Sabrina Bazin | 10/10 | 5582 days | 1% |
| Dermot Bryne | 8/10 | 5597 days | 1% |
| woozie3 | 7/10 | 5696 days | 1% |
| DustyLaptop | 10/10 | 5757 days | 1% |
| Wight | 9/10 | 5816 days | 1% |
| Russ C | 8/10 | 5818 days | 1% |
| scottl | 10/10 | 5818 days | 1% |
| Peter Jackie | 9/10 | 5821 days | 1% |
| LauraN | 7/10 | 5835 days | 1% |
| JolondaR | 7/10 | 5836 days | 1% |
| Benzedi | 8/10 | 5836 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 179 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 176 | -3.59% |
| 177 | -3.61% |
| 178 | -3.63% |
| 179 | -3.65% |
| 180 | -3.67% |
| 181 | -3.69% |
| 182 | -3.71% |
| … | … |
Balancing Adjustment
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.