G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 83 days | 100% |
| Kay | 9/10 | 236 days | 96% |
| Sander & Eva | 2/10 | 327 days | 43% |
| Tracy | 10/10 | 633 days | 77% |
| Stefanie Dry | 10/10 | 633 days | 77% |
| Hannah White | 10/10 | 661 days | 75% |
| Tom&Rach | 7/10 | 692 days | 68% |
| Toni Brown | 10/10 | 845 days | 59% |
| Clive | 10/10 | 1422 days | 14% |
| Sheri | 10/10 | 1849 days | 5% |
| Tim | 4/10 | 2184 days | 3% |
| Margie | 7/10 | 2184 days | 4% |
| Samantha H. | 7/10 | 2184 days | 4% |
| Demi Thompson | 9/10 | 2214 days | 4% |
| Erin Ueffing | 6/10 | 2428 days | 3% |
| Shira LA | 6/10 | 2487 days | 3% |
| Nick Gifford | 8/10 | 2510 days | 4% |
| Paul and Paula | 8/10 | 2542 days | 4% |
| Tammy Schein | 8/10 | 2579 days | 3% |
| Gary Prescot | 9/10 | 2612 days | 3% |
| Lei Horton | 10/10 | 2680 days | 3% |
| Joanne Haslam | 8/10 | 2695 days | 3% |
| Grace White | 9/10 | 2780 days | 3% |
| Janet Pentelow | 5/10 | 2785 days | 2% |
| Peter Moore | 8/10 | 2924 days | 3% |
| Sheryl Hicks | 9/10 | 2940 days | 3% |
| Victoria Wells | 6/10 | 2973 days | 2% |
| Belinda Clarke | 9/10 | 3102 days | 2% |
| Kelly Hitchins | 9/10 | 3161 days | 2% |
| Michael Menrath | 2/10 | 3180 days | 1% |
| Jakob Kofoed | 8/10 | 3238 days | 2% |
| Brian Sandri | 6/10 | 3264 days | 2% |
| Lesa Price | 7/10 | 3339 days | 2% |
| George n Sue | 9/10 | 3406 days | 2% |
| Christian Fassler | 5/10 | 3562 days | 1% |
| Andrew Cruickshank | 10/10 | 3583 days | 2% |
| Judi Gilchrist | 6/10 | 3606 days | 1% |
| Kane F | 6/10 | 3706 days | 1% |
| Fabian Rodriguez | 7/10 | 3828 days | 1% |
| GARRYBLOWER | 10/10 | 4010 days | 1% |
| Driver Dan | 9/10 | 4193 days | 0% |
| Elise Robson | 6/10 | 4193 days | 0% |
| Ken Milligan | 9/10 | 4272 days | 0% |
| Michael Nolan | 8/10 | 4285 days | 0% |
| Lis Bon | 9/10 | 4344 days | 0% |
| Jason | 4/10 | 4362 days | 0% |
| Sandra and Thomas | 9/10 | 4363 days | 0% |
| Jackie and Brian | 7/10 | 4367 days | 0% |
| F Soppelsa | 7/10 | 4368 days | 0% |
| Rolf Zwahlen | 9/10 | 4382 days | 1% |
| Steve and Therese Dunne | 8/10 | 4387 days | 1% |
| phudgb | 7/10 | 4436 days | 1% |
| kramp1 | 6/10 | 4589 days | 1% |
| Green UK | 7/10 | 4631 days | 1% |
| Peter Adams | 8/10 | 4644 days | 1% |
| D Esson | 9/10 | 4644 days | 1% |
| Brasier | 9/10 | 4656 days | 1% |
| Bottoms | 7/10 | 4660 days | 1% |
| Cole | 9/10 | 4661 days | 1% |
| Orlando | 7/10 | 4662 days | 1% |
| Joschko | 8/10 | 4662 days | 1% |
| Astrid Boon | 8/10 | 4664 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4673 days | 1% |
| Patricia Motzheim | 10/10 | 4678 days | 1% |
| Balonno | 5/10 | 4679 days | 1% |
| Katie K | 8/10 | 4688 days | 1% |
| Kai | 9/10 | 4747 days | 1% |
| Deirdre Hayes | 6/10 | 4747 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4756 days | 1% |
| Edward Marhi | 9/10 | 4982 days | 1% |
| Weez18 | 7/10 | 4985 days | 1% |
| Jorren | 8/10 | 4994 days | 1% |
| Brian & Di | 7/10 | 4998 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5000 days | 1% |
| Wayne Forrow | 7/10 | 5006 days | 1% |
| Chris & Anne Pearson | 7/10 | 5010 days | 1% |
| Stephen Shearer | 9/10 | 5013 days | 1% |
| Anita Tonks | 5/10 | 5015 days | 1% |
| Victoria Purver | 8/10 | 5019 days | 1% |
| Mark | 8/10 | 5023 days | 1% |
| Horton Fawkes | 8/10 | 5035 days | 1% |
| Dan Aldridge | 9/10 | 5037 days | 1% |
| Jason Hernandez | 9/10 | 5037 days | 1% |
| Steve & Susan Allan | 5/10 | 5041 days | 1% |
| kristy | 8/10 | 5167 days | 1% |
| Jane and Dave | 8/10 | 5317 days | 1% |
| June | 6/10 | 5350 days | 1% |
| Tim Smith | 5/10 | 5372 days | 1% |
| A Libbis | 8/10 | 5373 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5382 days | 1% |
| Zareua Boree | 7/10 | 5384 days | 1% |
| Senel | 9/10 | 5388 days | 1% |
| Faurack | 9/10 | 5388 days | 1% |
| Helen B | 9/10 | 5391 days | 1% |
| Robert Trostle | 7/10 | 5394 days | 1% |
| Vincente Garrido | 8/10 | 5404 days | 1% |
| Mrs Russon | 8/10 | 5406 days | 1% |
| Petra Berrens | 8/10 | 5407 days | 1% |
| Marie Jack | 6/10 | 5408 days | 1% |
| Catherine Clavel | 8/10 | 5418 days | 1% |
| helennz | 9/10 | 5425 days | 1% |
| Greg Kennedy | 9/10 | 5428 days | 1% |
| Heino keyssler | 10/10 | 5429 days | 1% |
| Florian Knoepfel | 6/10 | 5429 days | 1% |
| stevnba | 9/10 | 5456 days | 1% |
| varenaee | 10/10 | 5456 days | 1% |
| Robbertsen | 7/10 | 5463 days | 1% |
| mdarras | 8/10 | 5475 days | 1% |
| Sabrina Bazin | 10/10 | 5479 days | 1% |
| Dermot Bryne | 8/10 | 5494 days | 1% |
| woozie3 | 7/10 | 5593 days | 1% |
| DustyLaptop | 10/10 | 5654 days | 1% |
| Wight | 9/10 | 5713 days | 1% |
| Russ C | 8/10 | 5715 days | 1% |
| scottl | 10/10 | 5715 days | 1% |
| Peter Jackie | 9/10 | 5718 days | 1% |
| LauraN | 7/10 | 5732 days | 1% |
| JolondaR | 7/10 | 5733 days | 1% |
| Benzedi | 8/10 | 5733 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.54% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 76 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 73 | -1.48% |
| 74 | -1.50% |
| 75 | -1.52% |
| 76 | -1.54% |
| 77 | -1.56% |
| 78 | -1.58% |
| 79 | -1.60% |
| … | … |
Balancing Adjustment
1.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.