Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 216 days | 100% |
| Kay | 9/10 | 369 days | 94% |
| Sander & Eva | 2/10 | 460 days | 41% |
| Tracy | 10/10 | 766 days | 68% |
| Stefanie Dry | 10/10 | 766 days | 68% |
| Hannah White | 10/10 | 794 days | 66% |
| Tom&Rach | 7/10 | 825 days | 58% |
| Toni Brown | 10/10 | 978 days | 47% |
| Clive | 10/10 | 1555 days | 9% |
| Sheri | 10/10 | 1982 days | 5% |
| Tim | 4/10 | 2317 days | 3% |
| Margie | 7/10 | 2317 days | 4% |
| Samantha H. | 7/10 | 2317 days | 4% |
| Demi Thompson | 9/10 | 2347 days | 4% |
| Erin Ueffing | 6/10 | 2561 days | 3% |
| Shira LA | 6/10 | 2620 days | 3% |
| Nick Gifford | 8/10 | 2643 days | 3% |
| Paul and Paula | 8/10 | 2675 days | 3% |
| Tammy Schein | 8/10 | 2711 days | 3% |
| Gary Prescot | 9/10 | 2745 days | 3% |
| Lei Horton | 10/10 | 2813 days | 3% |
| Joanne Haslam | 8/10 | 2828 days | 3% |
| Grace White | 9/10 | 2913 days | 3% |
| Janet Pentelow | 5/10 | 2918 days | 2% |
| Peter Moore | 8/10 | 3057 days | 3% |
| Sheryl Hicks | 9/10 | 3073 days | 3% |
| Victoria Wells | 6/10 | 3106 days | 2% |
| Belinda Clarke | 9/10 | 3235 days | 2% |
| Kelly Hitchins | 9/10 | 3294 days | 2% |
| Michael Menrath | 2/10 | 3313 days | 1% |
| Jakob Kofoed | 8/10 | 3371 days | 2% |
| Brian Sandri | 6/10 | 3397 days | 2% |
| Lesa Price | 7/10 | 3472 days | 2% |
| George n Sue | 9/10 | 3539 days | 2% |
| Christian Fassler | 5/10 | 3695 days | 1% |
| Andrew Cruickshank | 10/10 | 3715 days | 1% |
| Judi Gilchrist | 6/10 | 3739 days | 1% |
| Kane F | 6/10 | 3838 days | 1% |
| Fabian Rodriguez | 7/10 | 3961 days | 1% |
| GARRYBLOWER | 10/10 | 4143 days | 0% |
| Driver Dan | 9/10 | 4326 days | 0% |
| Elise Robson | 6/10 | 4326 days | 0% |
| Ken Milligan | 9/10 | 4405 days | 1% |
| Michael Nolan | 8/10 | 4418 days | 1% |
| Lis Bon | 9/10 | 4477 days | 1% |
| Jason | 4/10 | 4495 days | 1% |
| Sandra and Thomas | 9/10 | 4496 days | 1% |
| Jackie and Brian | 7/10 | 4500 days | 1% |
| F Soppelsa | 7/10 | 4501 days | 1% |
| Rolf Zwahlen | 9/10 | 4515 days | 1% |
| Steve and Therese Dunne | 8/10 | 4520 days | 1% |
| phudgb | 7/10 | 4569 days | 1% |
| kramp1 | 6/10 | 4722 days | 1% |
| Green UK | 7/10 | 4764 days | 1% |
| Peter Adams | 8/10 | 4777 days | 1% |
| D Esson | 9/10 | 4777 days | 1% |
| Brasier | 9/10 | 4789 days | 1% |
| Bottoms | 7/10 | 4793 days | 1% |
| Cole | 9/10 | 4794 days | 1% |
| Orlando | 7/10 | 4795 days | 1% |
| Joschko | 8/10 | 4795 days | 1% |
| Astrid Boon | 8/10 | 4797 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4806 days | 1% |
| Patricia Motzheim | 10/10 | 4811 days | 1% |
| Balonno | 5/10 | 4812 days | 1% |
| Katie K | 8/10 | 4821 days | 1% |
| Kai | 9/10 | 4880 days | 1% |
| Deirdre Hayes | 6/10 | 4880 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4889 days | 1% |
| Edward Marhi | 9/10 | 5115 days | 1% |
| Weez18 | 7/10 | 5118 days | 1% |
| Jorren | 8/10 | 5127 days | 1% |
| Brian & Di | 7/10 | 5131 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5133 days | 1% |
| Wayne Forrow | 7/10 | 5139 days | 1% |
| Chris & Anne Pearson | 7/10 | 5143 days | 1% |
| Stephen Shearer | 9/10 | 5146 days | 1% |
| Anita Tonks | 5/10 | 5148 days | 1% |
| Victoria Purver | 8/10 | 5152 days | 1% |
| Mark | 8/10 | 5156 days | 1% |
| Horton Fawkes | 8/10 | 5168 days | 1% |
| Dan Aldridge | 9/10 | 5170 days | 1% |
| Jason Hernandez | 9/10 | 5170 days | 1% |
| Steve & Susan Allan | 5/10 | 5174 days | 1% |
| kristy | 8/10 | 5300 days | 1% |
| Jane and Dave | 8/10 | 5450 days | 1% |
| June | 6/10 | 5483 days | 1% |
| Tim Smith | 5/10 | 5505 days | 1% |
| A Libbis | 8/10 | 5506 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5515 days | 1% |
| Zareua Boree | 7/10 | 5517 days | 1% |
| Senel | 9/10 | 5521 days | 1% |
| Faurack | 9/10 | 5521 days | 1% |
| Helen B | 9/10 | 5524 days | 1% |
| Robert Trostle | 7/10 | 5527 days | 1% |
| Vincente Garrido | 8/10 | 5537 days | 1% |
| Mrs Russon | 8/10 | 5539 days | 1% |
| Petra Berrens | 8/10 | 5540 days | 1% |
| Marie Jack | 6/10 | 5541 days | 1% |
| Catherine Clavel | 8/10 | 5551 days | 1% |
| helennz | 9/10 | 5558 days | 1% |
| Greg Kennedy | 9/10 | 5561 days | 1% |
| Heino keyssler | 10/10 | 5562 days | 1% |
| Florian Knoepfel | 6/10 | 5562 days | 1% |
| stevnba | 9/10 | 5589 days | 1% |
| varenaee | 10/10 | 5589 days | 1% |
| Robbertsen | 7/10 | 5596 days | 1% |
| mdarras | 8/10 | 5608 days | 1% |
| Sabrina Bazin | 10/10 | 5612 days | 1% |
| Dermot Bryne | 8/10 | 5627 days | 1% |
| woozie3 | 7/10 | 5726 days | 1% |
| DustyLaptop | 10/10 | 5787 days | 1% |
| Wight | 9/10 | 5846 days | 1% |
| Russ C | 8/10 | 5848 days | 1% |
| scottl | 10/10 | 5848 days | 1% |
| Peter Jackie | 9/10 | 5851 days | 1% |
| LauraN | 7/10 | 5865 days | 1% |
| JolondaR | 7/10 | 5866 days | 1% |
| Benzedi | 8/10 | 5866 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.