Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 214 days | 100% |
| Kay | 9/10 | 367 days | 94% |
| Sander & Eva | 2/10 | 458 days | 41% |
| Tracy | 10/10 | 764 days | 68% |
| Stefanie Dry | 10/10 | 764 days | 68% |
| Hannah White | 10/10 | 792 days | 66% |
| Tom&Rach | 7/10 | 823 days | 59% |
| Toni Brown | 10/10 | 976 days | 47% |
| Clive | 10/10 | 1553 days | 9% |
| Sheri | 10/10 | 1980 days | 5% |
| Tim | 4/10 | 2315 days | 3% |
| Margie | 7/10 | 2315 days | 4% |
| Samantha H. | 7/10 | 2315 days | 4% |
| Demi Thompson | 9/10 | 2345 days | 4% |
| Erin Ueffing | 6/10 | 2559 days | 3% |
| Shira LA | 6/10 | 2618 days | 3% |
| Nick Gifford | 8/10 | 2641 days | 3% |
| Paul and Paula | 8/10 | 2673 days | 3% |
| Tammy Schein | 8/10 | 2710 days | 3% |
| Gary Prescot | 9/10 | 2743 days | 3% |
| Lei Horton | 10/10 | 2811 days | 3% |
| Joanne Haslam | 8/10 | 2826 days | 3% |
| Grace White | 9/10 | 2911 days | 3% |
| Janet Pentelow | 5/10 | 2916 days | 2% |
| Peter Moore | 8/10 | 3055 days | 3% |
| Sheryl Hicks | 9/10 | 3071 days | 3% |
| Victoria Wells | 6/10 | 3104 days | 2% |
| Belinda Clarke | 9/10 | 3233 days | 2% |
| Kelly Hitchins | 9/10 | 3292 days | 2% |
| Michael Menrath | 2/10 | 3311 days | 1% |
| Jakob Kofoed | 8/10 | 3369 days | 2% |
| Brian Sandri | 6/10 | 3395 days | 2% |
| Lesa Price | 7/10 | 3470 days | 2% |
| George n Sue | 9/10 | 3537 days | 2% |
| Christian Fassler | 5/10 | 3693 days | 1% |
| Andrew Cruickshank | 10/10 | 3714 days | 1% |
| Judi Gilchrist | 6/10 | 3737 days | 1% |
| Kane F | 6/10 | 3837 days | 1% |
| Fabian Rodriguez | 7/10 | 3959 days | 1% |
| GARRYBLOWER | 10/10 | 4141 days | 0% |
| Driver Dan | 9/10 | 4324 days | 0% |
| Elise Robson | 6/10 | 4324 days | 0% |
| Ken Milligan | 9/10 | 4403 days | 1% |
| Michael Nolan | 8/10 | 4416 days | 1% |
| Lis Bon | 9/10 | 4475 days | 1% |
| Jason | 4/10 | 4493 days | 1% |
| Sandra and Thomas | 9/10 | 4494 days | 1% |
| Jackie and Brian | 7/10 | 4498 days | 1% |
| F Soppelsa | 7/10 | 4499 days | 1% |
| Rolf Zwahlen | 9/10 | 4513 days | 1% |
| Steve and Therese Dunne | 8/10 | 4518 days | 1% |
| phudgb | 7/10 | 4567 days | 1% |
| kramp1 | 6/10 | 4720 days | 1% |
| Green UK | 7/10 | 4762 days | 1% |
| Peter Adams | 8/10 | 4775 days | 1% |
| D Esson | 9/10 | 4775 days | 1% |
| Brasier | 9/10 | 4787 days | 1% |
| Bottoms | 7/10 | 4791 days | 1% |
| Cole | 9/10 | 4792 days | 1% |
| Orlando | 7/10 | 4793 days | 1% |
| Joschko | 8/10 | 4793 days | 1% |
| Astrid Boon | 8/10 | 4795 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4804 days | 1% |
| Patricia Motzheim | 10/10 | 4809 days | 1% |
| Balonno | 5/10 | 4810 days | 1% |
| Katie K | 8/10 | 4819 days | 1% |
| Kai | 9/10 | 4878 days | 1% |
| Deirdre Hayes | 6/10 | 4878 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4887 days | 1% |
| Edward Marhi | 9/10 | 5113 days | 1% |
| Weez18 | 7/10 | 5116 days | 1% |
| Jorren | 8/10 | 5125 days | 1% |
| Brian & Di | 7/10 | 5129 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5131 days | 1% |
| Wayne Forrow | 7/10 | 5137 days | 1% |
| Chris & Anne Pearson | 7/10 | 5141 days | 1% |
| Stephen Shearer | 9/10 | 5144 days | 1% |
| Anita Tonks | 5/10 | 5146 days | 1% |
| Victoria Purver | 8/10 | 5150 days | 1% |
| Mark | 8/10 | 5154 days | 1% |
| Horton Fawkes | 8/10 | 5166 days | 1% |
| Dan Aldridge | 9/10 | 5168 days | 1% |
| Jason Hernandez | 9/10 | 5168 days | 1% |
| Steve & Susan Allan | 5/10 | 5172 days | 1% |
| kristy | 8/10 | 5298 days | 1% |
| Jane and Dave | 8/10 | 5448 days | 1% |
| June | 6/10 | 5481 days | 1% |
| Tim Smith | 5/10 | 5503 days | 1% |
| A Libbis | 8/10 | 5504 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5513 days | 1% |
| Zareua Boree | 7/10 | 5515 days | 1% |
| Senel | 9/10 | 5519 days | 1% |
| Faurack | 9/10 | 5519 days | 1% |
| Helen B | 9/10 | 5522 days | 1% |
| Robert Trostle | 7/10 | 5525 days | 1% |
| Vincente Garrido | 8/10 | 5535 days | 1% |
| Mrs Russon | 8/10 | 5537 days | 1% |
| Petra Berrens | 8/10 | 5538 days | 1% |
| Marie Jack | 6/10 | 5539 days | 1% |
| Catherine Clavel | 8/10 | 5549 days | 1% |
| helennz | 9/10 | 5556 days | 1% |
| Greg Kennedy | 9/10 | 5559 days | 1% |
| Heino keyssler | 10/10 | 5560 days | 1% |
| Florian Knoepfel | 6/10 | 5560 days | 1% |
| stevnba | 9/10 | 5587 days | 1% |
| varenaee | 10/10 | 5587 days | 1% |
| Robbertsen | 7/10 | 5594 days | 1% |
| mdarras | 8/10 | 5606 days | 1% |
| Sabrina Bazin | 10/10 | 5610 days | 1% |
| Dermot Bryne | 8/10 | 5625 days | 1% |
| woozie3 | 7/10 | 5724 days | 1% |
| DustyLaptop | 10/10 | 5785 days | 1% |
| Wight | 9/10 | 5844 days | 1% |
| Russ C | 8/10 | 5846 days | 1% |
| scottl | 10/10 | 5846 days | 1% |
| Peter Jackie | 9/10 | 5849 days | 1% |
| LauraN | 7/10 | 5863 days | 1% |
| JolondaR | 7/10 | 5864 days | 1% |
| Benzedi | 8/10 | 5864 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.65% |
| 198 | -3.66% |
| 199 | -3.68% |
| 200 | -3.70% |
| 201 | -3.72% |
| 202 | -3.74% |
| 203 | -3.76% |
| … | … |
Balancing Adjustment
2.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.