Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
120 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
14% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.25% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.25% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ch | 10/10 | 159 days | 100% |
| Brett | 10/10 | 462 days | 89% |
| Kay | 9/10 | 615 days | 79% |
| Sander & Eva | 2/10 | 706 days | 33% |
| Tracy | 10/10 | 1012 days | 43% |
| Stefanie Dry | 10/10 | 1012 days | 43% |
| Hannah White | 10/10 | 1040 days | 41% |
| Tom&Rach | 7/10 | 1071 days | 35% |
| Toni Brown | 10/10 | 1224 days | 26% |
| Clive | 10/10 | 1801 days | 5% |
| Sheri | 10/10 | 2228 days | 4% |
| Tim | 4/10 | 2563 days | 2% |
| Margie | 7/10 | 2563 days | 3% |
| Samantha H. | 7/10 | 2563 days | 3% |
| Demi Thompson | 9/10 | 2593 days | 3% |
| Erin Ueffing | 6/10 | 2807 days | 2% |
| Shira LA | 6/10 | 2866 days | 2% |
| Nick Gifford | 8/10 | 2889 days | 3% |
| Paul and Paula | 8/10 | 2921 days | 3% |
| Tammy Schein | 8/10 | 2957 days | 2% |
| Gary Prescot | 9/10 | 2991 days | 2% |
| Lei Horton | 10/10 | 3059 days | 2% |
| Joanne Haslam | 8/10 | 3074 days | 2% |
| Grace White | 9/10 | 3159 days | 2% |
| Janet Pentelow | 5/10 | 3164 days | 2% |
| Peter Moore | 8/10 | 3303 days | 2% |
| Sheryl Hicks | 9/10 | 3319 days | 2% |
| Victoria Wells | 6/10 | 3352 days | 1% |
| Belinda Clarke | 9/10 | 3481 days | 1% |
| Kelly Hitchins | 9/10 | 3540 days | 1% |
| Michael Menrath | 2/10 | 3559 days | 0% |
| Jakob Kofoed | 8/10 | 3617 days | 1% |
| Brian Sandri | 6/10 | 3643 days | 1% |
| Lesa Price | 7/10 | 3718 days | 1% |
| George n Sue | 9/10 | 3785 days | 1% |
| Christian Fassler | 5/10 | 3941 days | 0% |
| Andrew Cruickshank | 10/10 | 3961 days | 1% |
| Judi Gilchrist | 6/10 | 3985 days | 0% |
| Kane F | 6/10 | 4084 days | 0% |
| Fabian Rodriguez | 7/10 | 4207 days | 0% |
| GARRYBLOWER | 10/10 | 4389 days | 1% |
| Driver Dan | 9/10 | 4572 days | 1% |
| Elise Robson | 6/10 | 4572 days | 1% |
| Ken Milligan | 9/10 | 4651 days | 1% |
| Michael Nolan | 8/10 | 4664 days | 1% |
| Lis Bon | 9/10 | 4723 days | 1% |
| Jason | 4/10 | 4741 days | 0% |
| Sandra and Thomas | 9/10 | 4742 days | 1% |
| Jackie and Brian | 7/10 | 4746 days | 1% |
| F Soppelsa | 7/10 | 4747 days | 1% |
| Rolf Zwahlen | 9/10 | 4761 days | 1% |
| Steve and Therese Dunne | 8/10 | 4766 days | 1% |
| phudgb | 7/10 | 4815 days | 1% |
| kramp1 | 6/10 | 4968 days | 1% |
| Green UK | 7/10 | 5010 days | 1% |
| Peter Adams | 8/10 | 5023 days | 1% |
| D Esson | 9/10 | 5023 days | 1% |
| Brasier | 9/10 | 5035 days | 1% |
| Bottoms | 7/10 | 5039 days | 1% |
| Cole | 9/10 | 5040 days | 1% |
| Orlando | 7/10 | 5041 days | 1% |
| Joschko | 8/10 | 5041 days | 1% |
| Astrid Boon | 8/10 | 5043 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5052 days | 1% |
| Patricia Motzheim | 10/10 | 5057 days | 1% |
| Balonno | 5/10 | 5058 days | 0% |
| Katie K | 8/10 | 5067 days | 1% |
| Kai | 9/10 | 5126 days | 1% |
| Deirdre Hayes | 6/10 | 5126 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5135 days | 1% |
| Edward Marhi | 9/10 | 5361 days | 1% |
| Weez18 | 7/10 | 5364 days | 1% |
| Jorren | 8/10 | 5373 days | 1% |
| Brian & Di | 7/10 | 5377 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5379 days | 1% |
| Wayne Forrow | 7/10 | 5385 days | 1% |
| Chris & Anne Pearson | 7/10 | 5389 days | 1% |
| Stephen Shearer | 9/10 | 5392 days | 1% |
| Anita Tonks | 5/10 | 5394 days | 0% |
| Victoria Purver | 8/10 | 5398 days | 1% |
| Mark | 8/10 | 5402 days | 1% |
| Horton Fawkes | 8/10 | 5414 days | 1% |
| Dan Aldridge | 9/10 | 5416 days | 1% |
| Jason Hernandez | 9/10 | 5416 days | 1% |
| Steve & Susan Allan | 5/10 | 5420 days | 0% |
| kristy | 8/10 | 5546 days | 1% |
| Jane and Dave | 8/10 | 5696 days | 1% |
| June | 6/10 | 5729 days | 1% |
| Tim Smith | 5/10 | 5751 days | 0% |
| A Libbis | 8/10 | 5752 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5761 days | 1% |
| Zareua Boree | 7/10 | 5763 days | 1% |
| Senel | 9/10 | 5767 days | 1% |
| Faurack | 9/10 | 5767 days | 1% |
| Helen B | 9/10 | 5770 days | 1% |
| Robert Trostle | 7/10 | 5773 days | 1% |
| Vincente Garrido | 8/10 | 5783 days | 1% |
| Mrs Russon | 8/10 | 5785 days | 1% |
| Petra Berrens | 8/10 | 5786 days | 1% |
| Marie Jack | 6/10 | 5787 days | 1% |
| Catherine Clavel | 8/10 | 5797 days | 1% |
| helennz | 9/10 | 5804 days | 1% |
| Greg Kennedy | 9/10 | 5807 days | 1% |
| Heino keyssler | 10/10 | 5808 days | 1% |
| Florian Knoepfel | 6/10 | 5808 days | 1% |
| stevnba | 9/10 | 5835 days | 1% |
| varenaee | 10/10 | 5835 days | 1% |
| Robbertsen | 7/10 | 5842 days | 1% |
| mdarras | 8/10 | 5854 days | 1% |
| Sabrina Bazin | 10/10 | 5858 days | 1% |
| Dermot Bryne | 8/10 | 5873 days | 1% |
| woozie3 | 7/10 | 5972 days | 1% |
| DustyLaptop | 10/10 | 6033 days | 1% |
| Wight | 9/10 | 6092 days | 1% |
| Russ C | 8/10 | 6094 days | 1% |
| scottl | 10/10 | 6094 days | 1% |
| Peter Jackie | 9/10 | 6097 days | 1% |
| LauraN | 7/10 | 6111 days | 1% |
| JolondaR | 7/10 | 6112 days | 1% |
| Benzedi | 8/10 | 6112 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 153 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 150 | -3.05% |
| 151 | -3.07% |
| 152 | -3.09% |
| 153 | -3.12% |
| 154 | -3.14% |
| 155 | -3.16% |
| 156 | -3.18% |
| … | … |
Balancing Adjustment
1.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.