Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 218 days | 100% |
| Kay | 9/10 | 371 days | 94% |
| Sander & Eva | 2/10 | 462 days | 41% |
| Tracy | 10/10 | 768 days | 68% |
| Stefanie Dry | 10/10 | 768 days | 68% |
| Hannah White | 10/10 | 796 days | 66% |
| Tom&Rach | 7/10 | 827 days | 58% |
| Toni Brown | 10/10 | 980 days | 47% |
| Clive | 10/10 | 1557 days | 9% |
| Sheri | 10/10 | 1984 days | 5% |
| Tim | 4/10 | 2319 days | 3% |
| Margie | 7/10 | 2319 days | 4% |
| Samantha H. | 7/10 | 2319 days | 4% |
| Demi Thompson | 9/10 | 2349 days | 4% |
| Erin Ueffing | 6/10 | 2563 days | 3% |
| Shira LA | 6/10 | 2622 days | 3% |
| Nick Gifford | 8/10 | 2645 days | 3% |
| Paul and Paula | 8/10 | 2677 days | 3% |
| Tammy Schein | 8/10 | 2714 days | 3% |
| Gary Prescot | 9/10 | 2747 days | 3% |
| Lei Horton | 10/10 | 2815 days | 3% |
| Joanne Haslam | 8/10 | 2830 days | 3% |
| Grace White | 9/10 | 2915 days | 3% |
| Janet Pentelow | 5/10 | 2920 days | 2% |
| Peter Moore | 8/10 | 3059 days | 3% |
| Sheryl Hicks | 9/10 | 3075 days | 3% |
| Victoria Wells | 6/10 | 3108 days | 2% |
| Belinda Clarke | 9/10 | 3237 days | 2% |
| Kelly Hitchins | 9/10 | 3296 days | 2% |
| Michael Menrath | 2/10 | 3315 days | 1% |
| Jakob Kofoed | 8/10 | 3373 days | 2% |
| Brian Sandri | 6/10 | 3399 days | 2% |
| Lesa Price | 7/10 | 3474 days | 2% |
| George n Sue | 9/10 | 3541 days | 2% |
| Christian Fassler | 5/10 | 3697 days | 1% |
| Andrew Cruickshank | 10/10 | 3718 days | 1% |
| Judi Gilchrist | 6/10 | 3741 days | 1% |
| Kane F | 6/10 | 3841 days | 1% |
| Fabian Rodriguez | 7/10 | 3963 days | 1% |
| GARRYBLOWER | 10/10 | 4145 days | 0% |
| Driver Dan | 9/10 | 4328 days | 0% |
| Elise Robson | 6/10 | 4328 days | 0% |
| Ken Milligan | 9/10 | 4407 days | 1% |
| Michael Nolan | 8/10 | 4420 days | 1% |
| Lis Bon | 9/10 | 4479 days | 1% |
| Jason | 4/10 | 4497 days | 1% |
| Sandra and Thomas | 9/10 | 4498 days | 1% |
| Jackie and Brian | 7/10 | 4502 days | 1% |
| F Soppelsa | 7/10 | 4503 days | 1% |
| Rolf Zwahlen | 9/10 | 4517 days | 1% |
| Steve and Therese Dunne | 8/10 | 4522 days | 1% |
| phudgb | 7/10 | 4571 days | 1% |
| kramp1 | 6/10 | 4724 days | 1% |
| Green UK | 7/10 | 4766 days | 1% |
| Peter Adams | 8/10 | 4779 days | 1% |
| D Esson | 9/10 | 4779 days | 1% |
| Brasier | 9/10 | 4791 days | 1% |
| Bottoms | 7/10 | 4795 days | 1% |
| Cole | 9/10 | 4796 days | 1% |
| Orlando | 7/10 | 4797 days | 1% |
| Joschko | 8/10 | 4797 days | 1% |
| Astrid Boon | 8/10 | 4799 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4808 days | 1% |
| Patricia Motzheim | 10/10 | 4813 days | 1% |
| Balonno | 5/10 | 4814 days | 1% |
| Katie K | 8/10 | 4823 days | 1% |
| Kai | 9/10 | 4882 days | 1% |
| Deirdre Hayes | 6/10 | 4882 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4891 days | 1% |
| Edward Marhi | 9/10 | 5117 days | 1% |
| Weez18 | 7/10 | 5120 days | 1% |
| Jorren | 8/10 | 5129 days | 1% |
| Brian & Di | 7/10 | 5133 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5135 days | 1% |
| Wayne Forrow | 7/10 | 5141 days | 1% |
| Chris & Anne Pearson | 7/10 | 5145 days | 1% |
| Stephen Shearer | 9/10 | 5148 days | 1% |
| Anita Tonks | 5/10 | 5150 days | 1% |
| Victoria Purver | 8/10 | 5154 days | 1% |
| Mark | 8/10 | 5158 days | 1% |
| Horton Fawkes | 8/10 | 5170 days | 1% |
| Dan Aldridge | 9/10 | 5172 days | 1% |
| Jason Hernandez | 9/10 | 5172 days | 1% |
| Steve & Susan Allan | 5/10 | 5176 days | 1% |
| kristy | 8/10 | 5302 days | 1% |
| Jane and Dave | 8/10 | 5452 days | 1% |
| June | 6/10 | 5485 days | 1% |
| Tim Smith | 5/10 | 5507 days | 1% |
| A Libbis | 8/10 | 5508 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5517 days | 1% |
| Zareua Boree | 7/10 | 5519 days | 1% |
| Senel | 9/10 | 5523 days | 1% |
| Faurack | 9/10 | 5523 days | 1% |
| Helen B | 9/10 | 5526 days | 1% |
| Robert Trostle | 7/10 | 5529 days | 1% |
| Vincente Garrido | 8/10 | 5539 days | 1% |
| Mrs Russon | 8/10 | 5541 days | 1% |
| Petra Berrens | 8/10 | 5542 days | 1% |
| Marie Jack | 6/10 | 5543 days | 1% |
| Catherine Clavel | 8/10 | 5553 days | 1% |
| helennz | 9/10 | 5560 days | 1% |
| Greg Kennedy | 9/10 | 5563 days | 1% |
| Heino keyssler | 10/10 | 5564 days | 1% |
| Florian Knoepfel | 6/10 | 5564 days | 1% |
| stevnba | 9/10 | 5591 days | 1% |
| varenaee | 10/10 | 5591 days | 1% |
| Robbertsen | 7/10 | 5598 days | 1% |
| mdarras | 8/10 | 5610 days | 1% |
| Sabrina Bazin | 10/10 | 5614 days | 1% |
| Dermot Bryne | 8/10 | 5629 days | 1% |
| woozie3 | 7/10 | 5728 days | 1% |
| DustyLaptop | 10/10 | 5789 days | 1% |
| Wight | 9/10 | 5848 days | 1% |
| Russ C | 8/10 | 5850 days | 1% |
| scottl | 10/10 | 5850 days | 1% |
| Peter Jackie | 9/10 | 5853 days | 1% |
| LauraN | 7/10 | 5867 days | 1% |
| JolondaR | 7/10 | 5868 days | 1% |
| Benzedi | 8/10 | 5868 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.61% |
| 200 | -3.63% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.