G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
123 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 127 reviews. There are 123 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
26% |
| 9/10 | 41 |
|
33% |
| 8/10 | 24 |
|
20% |
| 7/10 | 8 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.28% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.28% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dora | 10/10 | 40 days | 100% |
| Mark B | 10/10 | 40 days | 100% |
| Bailey Adamo | 8/10 | 102 days | 98% |
| Sue Peggs | 9/10 | 132 days | 98% |
| Anaïs | 9/10 | 163 days | 98% |
| Aoife | 9/10 | 163 days | 98% |
| KnP | 10/10 | 254 days | 96% |
| Fabienne | 9/10 | 377 days | 91% |
| Pauline | 7/10 | 406 days | 84% |
| Wil | 8/10 | 468 days | 86% |
| Chris Ellis | 3/10 | 468 days | 48% |
| Eugenie van der Heijden | 8/10 | 498 days | 84% |
| Christian Geiling | 10/10 | 529 days | 84% |
| Marie Perret | 10/10 | 558 days | 82% |
| Lachlan | 10/10 | 650 days | 76% |
| DBennie | 8/10 | 681 days | 72% |
| Pond | 8/10 | 681 days | 72% |
| Miemil | 10/10 | 681 days | 74% |
| Ross Moles | 9/10 | 712 days | 70% |
| Charlie | 9/10 | 712 days | 70% |
| Courtney Gearhart | 3/10 | 771 days | 36% |
| Arie | 6/10 | 771 days | 57% |
| Haze | 8/10 | 771 days | 65% |
| Nicole | 9/10 | 833 days | 60% |
| Amy Shoemake | 10/10 | 833 days | 60% |
| Lara | 10/10 | 894 days | 54% |
| Hannah and Matthew | 10/10 | 954 days | 48% |
| Darrell | 10/10 | 1108 days | 34% |
| AMR | 10/10 | 1198 days | 27% |
| Emma | 10/10 | 1501 days | 11% |
| Lisa | 2/10 | 1532 days | 4% |
| Ying | 9/10 | 1653 days | 6% |
| Liz Wade | 6/10 | 1866 days | 4% |
| Niko Schachner | 10/10 | 1897 days | 5% |
| Jenny | 9/10 | 1959 days | 4% |
| Becca | 9/10 | 2111 days | 4% |
| Margie | 8/10 | 2294 days | 4% |
| Ella | 9/10 | 2507 days | 3% |
| Bex & Jake | 9/10 | 2507 days | 3% |
| JAMES FRANCO | 1/10 | 2538 days | 1% |
| keyslayer | 5/10 | 2538 days | 2% |
| Bailey Dunne | 10/10 | 2569 days | 3% |
| Benn | 9/10 | 2569 days | 3% |
| Patricia Stitchbury | 4/10 | 2596 days | 2% |
| Eversons | 8/10 | 2597 days | 3% |
| Keith Salway | 9/10 | 2608 days | 3% |
| Jan Schreuder | 9/10 | 2610 days | 3% |
| Kelly Zappia | 3/10 | 2726 days | 1% |
| Madelyn Fagerman | 10/10 | 2889 days | 3% |
| Maud Fredrikze | 9/10 | 2970 days | 2% |
| Aimee Theobald | 10/10 | 3023 days | 2% |
| Mallory Lopez | 8/10 | 3302 days | 2% |
| Gabor Kabacs | 9/10 | 3310 days | 2% |
| Sven Hasselberger | 8/10 | 3340 days | 2% |
| Lesa Price | 8/10 | 3449 days | 2% |
| Kate L | 10/10 | 3542 days | 1% |
| Nyla and Alan Ramsay | 10/10 | 3664 days | 1% |
| Isabel Seadon | 3/10 | 3687 days | 0% |
| Jurgen Moors | 6/10 | 3709 days | 1% |
| Stefanie Feldman | 7/10 | 3712 days | 1% |
| Bert Snel | 7/10 | 3754 days | 1% |
| David Cowling | 9/10 | 3774 days | 1% |
| John K | 9/10 | 3784 days | 1% |
| SUE COLEMAN | 8/10 | 3784 days | 1% |
| Gillian Scott | 7/10 | 4028 days | 0% |
| Andy Karl | 8/10 | 4089 days | 0% |
| catherine welsh | 7/10 | 4089 days | 0% |
| Paul Wood | 9/10 | 4120 days | 0% |
| andrewmh | 9/10 | 4120 days | 0% |
| Nigel & Annie Dale | 9/10 | 4150 days | 0% |
| Kerri | 9/10 | 4210 days | 0% |
| ozelmer | 6/10 | 4210 days | 0% |
| Julian_ont | 10/10 | 4423 days | 1% |
| Lis Bon | 8/10 | 4454 days | 1% |
| Sandra and Thomas | 10/10 | 4473 days | 1% |
| Jan | 9/10 | 4473 days | 1% |
| Urs Kloter | 6/10 | 4476 days | 0% |
| Joanna | 10/10 | 4491 days | 1% |
| Esther Goh | 9/10 | 4698 days | 1% |
| Moni01 | 5/10 | 4729 days | 0% |
| Sander Heike | 7/10 | 4732 days | 1% |
| Harald | 10/10 | 4769 days | 1% |
| Inge & Erik | 9/10 | 4770 days | 1% |
| Nicholas Prakenhammar | 8/10 | 4773 days | 1% |
| Schertenleib | 9/10 | 4776 days | 1% |
| Heewin Otten | 8/10 | 4782 days | 1% |
| Rocco Christian | 9/10 | 4783 days | 1% |
| mawueth | 9/10 | 4820 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 4871 days | 1% |
| Sid | 7/10 | 4881 days | 1% |
| Res Kormann | 10/10 | 5083 days | 1% |
| angillie | 9/10 | 5095 days | 1% |
| Jon_and_Family | 9/10 | 5095 days | 1% |
| Brian & Di | 9/10 | 5108 days | 1% |
| Beat & Connie | 10/10 | 5120 days | 1% |
| Jacob Nube | 8/10 | 5122 days | 1% |
| Erland Ostberg | 3/10 | 5128 days | 0% |
| Rolf Homeyer | 5/10 | 5145 days | 0% |
| dollimyxture | 10/10 | 5216 days | 1% |
| Marie | 9/10 | 5460 days | 1% |
| Tony B | 5/10 | 5472 days | 0% |
| Helen T | 9/10 | 5486 days | 1% |
| Tony Geens | 8/10 | 5492 days | 1% |
| Natalie & Simon King | 8/10 | 5494 days | 1% |
| Henk | 7/10 | 5510 days | 1% |
| Emily Walters | 9/10 | 5517 days | 1% |
| Yvonne Ing | 9/10 | 5518 days | 1% |
| Marian Demients-deJongh | 9/10 | 5532 days | 1% |
| Hans Hoff | 9/10 | 5589 days | 1% |
| Gina Swindells | 10/10 | 5592 days | 1% |
| Katrin Wennin | 10/10 | 5592 days | 1% |
| Flavia Mionelli | 10/10 | 5593 days | 1% |
| Vicki Cashmore | 10/10 | 5593 days | 1% |
| Sara Reekmans | 9/10 | 5604 days | 1% |
| Kaye | 8/10 | 5825 days | 1% |
| JanL | 10/10 | 5825 days | 1% |
| ChrisD | 9/10 | 5841 days | 1% |
| GingerPrince | 9/10 | 5859 days | 1% |
| CarleyJ | 8/10 | 5859 days | 1% |
| Steven | 8/10 | 5859 days | 1% |
| RosC | 8/10 | 5860 days | 1% |
| Frank | 8/10 | 5868 days | 1% |
| Heath | 3/10 | 5870 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| … | … |
Balancing Adjustment
1.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.