G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
120 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
25% |
| 9/10 | 41 |
|
34% |
| 8/10 | 23 |
|
19% |
| 7/10 | 8 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.00% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.00% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue Peggs | 9/10 | 21 days | 100% |
| Anaïs | 9/10 | 52 days | 100% |
| Aoife | 9/10 | 52 days | 100% |
| KnP | 10/10 | 143 days | 100% |
| Fabienne | 9/10 | 266 days | 96% |
| Pauline | 7/10 | 295 days | 89% |
| Wil | 8/10 | 357 days | 92% |
| Chris Ellis | 3/10 | 357 days | 51% |
| Eugenie van der Heijden | 8/10 | 387 days | 91% |
| Christian Geiling | 10/10 | 418 days | 91% |
| Marie Perret | 10/10 | 447 days | 90% |
| Lachlan | 10/10 | 539 days | 84% |
| DBennie | 8/10 | 570 days | 81% |
| Pond | 8/10 | 570 days | 81% |
| Miemil | 10/10 | 570 days | 82% |
| Ross Moles | 9/10 | 601 days | 79% |
| Charlie | 9/10 | 601 days | 79% |
| Courtney Gearhart | 3/10 | 660 days | 41% |
| Arie | 6/10 | 660 days | 65% |
| Haze | 8/10 | 660 days | 74% |
| Nicole | 9/10 | 722 days | 70% |
| Amy Shoemake | 10/10 | 722 days | 71% |
| Lara | 10/10 | 783 days | 66% |
| Hannah and Matthew | 10/10 | 843 days | 60% |
| Darrell | 10/10 | 997 days | 45% |
| AMR | 10/10 | 1087 days | 36% |
| Emma | 10/10 | 1390 days | 16% |
| Lisa | 2/10 | 1421 days | 7% |
| Ying | 9/10 | 1542 days | 10% |
| Liz Wade | 6/10 | 1755 days | 5% |
| Niko Schachner | 10/10 | 1786 days | 5% |
| Jenny | 9/10 | 1848 days | 5% |
| Becca | 9/10 | 2000 days | 5% |
| Margie | 8/10 | 2183 days | 4% |
| Ella | 9/10 | 2396 days | 4% |
| Bex & Jake | 9/10 | 2396 days | 4% |
| JAMES FRANCO | 1/10 | 2427 days | 2% |
| keyslayer | 5/10 | 2427 days | 3% |
| Bailey Dunne | 10/10 | 2458 days | 4% |
| Benn | 9/10 | 2458 days | 4% |
| Patricia Stitchbury | 4/10 | 2485 days | 2% |
| Eversons | 8/10 | 2486 days | 4% |
| Keith Salway | 9/10 | 2497 days | 3% |
| Jan Schreuder | 9/10 | 2499 days | 4% |
| Kelly Zappia | 3/10 | 2615 days | 2% |
| Madelyn Fagerman | 10/10 | 2778 days | 3% |
| Maud Fredrikze | 9/10 | 2859 days | 3% |
| Aimee Theobald | 10/10 | 2912 days | 3% |
| Mallory Lopez | 8/10 | 3191 days | 2% |
| Gabor Kabacs | 9/10 | 3199 days | 2% |
| Sven Hasselberger | 8/10 | 3229 days | 2% |
| Lesa Price | 8/10 | 3338 days | 2% |
| Kate L | 10/10 | 3431 days | 2% |
| Nyla and Alan Ramsay | 10/10 | 3553 days | 2% |
| Isabel Seadon | 3/10 | 3576 days | 1% |
| Jurgen Moors | 6/10 | 3598 days | 1% |
| Stefanie Feldman | 7/10 | 3601 days | 1% |
| Bert Snel | 7/10 | 3643 days | 1% |
| David Cowling | 9/10 | 3663 days | 1% |
| John K | 9/10 | 3673 days | 1% |
| SUE COLEMAN | 8/10 | 3673 days | 1% |
| Gillian Scott | 7/10 | 3917 days | 1% |
| Andy Karl | 8/10 | 3978 days | 1% |
| catherine welsh | 7/10 | 3978 days | 1% |
| Paul Wood | 9/10 | 4009 days | 1% |
| andrewmh | 9/10 | 4009 days | 1% |
| Nigel & Annie Dale | 9/10 | 4039 days | 1% |
| Kerri | 9/10 | 4099 days | 1% |
| ozelmer | 6/10 | 4099 days | 0% |
| Julian_ont | 10/10 | 4312 days | 0% |
| Lis Bon | 8/10 | 4343 days | 0% |
| Sandra and Thomas | 10/10 | 4362 days | 0% |
| Jan | 9/10 | 4362 days | 0% |
| Urs Kloter | 6/10 | 4365 days | 0% |
| Joanna | 10/10 | 4380 days | 1% |
| Esther Goh | 9/10 | 4587 days | 1% |
| Moni01 | 5/10 | 4618 days | 1% |
| Sander Heike | 7/10 | 4621 days | 1% |
| Harald | 10/10 | 4658 days | 1% |
| Inge & Erik | 9/10 | 4659 days | 1% |
| Nicholas Prakenhammar | 8/10 | 4662 days | 1% |
| Schertenleib | 9/10 | 4665 days | 1% |
| Heewin Otten | 8/10 | 4671 days | 1% |
| Rocco Christian | 9/10 | 4672 days | 1% |
| mawueth | 9/10 | 4709 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 4760 days | 1% |
| Sid | 7/10 | 4770 days | 1% |
| Res Kormann | 10/10 | 4972 days | 1% |
| angillie | 9/10 | 4984 days | 1% |
| Jon_and_Family | 9/10 | 4984 days | 1% |
| Brian & Di | 9/10 | 4997 days | 1% |
| Beat & Connie | 10/10 | 5009 days | 1% |
| Jacob Nube | 8/10 | 5011 days | 1% |
| Erland Ostberg | 3/10 | 5017 days | 0% |
| Rolf Homeyer | 5/10 | 5034 days | 1% |
| dollimyxture | 10/10 | 5105 days | 1% |
| Marie | 9/10 | 5349 days | 1% |
| Tony B | 5/10 | 5361 days | 1% |
| Helen T | 9/10 | 5375 days | 1% |
| Tony Geens | 8/10 | 5381 days | 1% |
| Natalie & Simon King | 8/10 | 5383 days | 1% |
| Henk | 7/10 | 5399 days | 1% |
| Emily Walters | 9/10 | 5406 days | 1% |
| Yvonne Ing | 9/10 | 5407 days | 1% |
| Marian Demients-deJongh | 9/10 | 5421 days | 1% |
| Hans Hoff | 9/10 | 5478 days | 1% |
| Gina Swindells | 10/10 | 5481 days | 1% |
| Katrin Wennin | 10/10 | 5481 days | 1% |
| Flavia Mionelli | 10/10 | 5482 days | 1% |
| Vicki Cashmore | 10/10 | 5482 days | 1% |
| Sara Reekmans | 9/10 | 5493 days | 1% |
| Kaye | 8/10 | 5714 days | 1% |
| JanL | 10/10 | 5714 days | 1% |
| ChrisD | 9/10 | 5730 days | 1% |
| GingerPrince | 9/10 | 5748 days | 1% |
| CarleyJ | 8/10 | 5748 days | 1% |
| Steven | 8/10 | 5748 days | 1% |
| RosC | 8/10 | 5749 days | 1% |
| Frank | 8/10 | 5757 days | 1% |
| Heath | 3/10 | 5759 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| … | … |
Balancing Adjustment
1.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.